Acceptable Performance Levels Summary

This document establishes performance standards and metrics for a Logistics Asset Management System (LAMS) maintenance and support contract. The contract encompasses four primary deliverables: visitor log sign-in procedures, inspection and preventive maintenance of LAMS equipment, repair request fulfillment, and callback services for troubleshooting ineffective repairs.

The visitor log requirement mandates that contractors sign in prior to commencing services each scheduled day, with an acceptable performance level allowing no more than two failures per performance period. Inspection and preventive maintenance of all CLIN 1 items must be completed within 150 days of work start, with a final report submitted to the Contracting Officer's Representative (COR) within 5 business days, requiring 100% inspection completion on the requested date. The contractor's site visits are scheduled in two 180-day cycles following base year task order award and subsequent option year awards. Repair requests require onsite support with repairs completed within 2 days of arrival and final reports submitted within 30 days, with an acceptable performance level of 90% timeliness and accuracy. Callback services must troubleshoot ineffective repairs within three business days of notification, with an acceptable performance level of no more than two failures per performance period. All deliverables enforce a payment withhold mechanism—payment cannot be made until acceptable performance levels are achieved. The document references specific PWS clauses (PWS 2.a, PWS 2, PWS 2.c, and PWS 2.d) for each requirement.