Attachment 2 - VPO - Tech Eval Factors 2025.docx

TECHNICAL EVALUATION CRITERIA

Adjectival Rating

General The Technical offer shall receive paramount consideration in the selection of the Offeror for this solicitation. The selection of an Offeror for contract award will be based on an evaluation of offers against three factors and corresponding subfactors. The evaluation criteria in order of importance are technical, cost and past performance. The technical factors and corresponding subfactors are listed in order of importance. All evaluation factors other than cost or price, when combined, are significantly more important than cost. The Government will use an adjectival rating scale on all offers.

The evaluation will be based on the demonstrated capabilities of the prospective Offerors in relation to the needs of the project as set forth in the SOLICITATION. The merits of each offer will be evaluated carefully. Each offer must document the feasibility of successful implementation of the requirements of the SOLICITATION.

Although technical factors are of paramount consideration in the award of the contract, past performance and cost/price are also important to the overall contract award decision. As offers become more equal in terms of technical merit and past performance, the cost or price becomes more important.

The Government intends to make an award to the vendor/offeror whose quote/offer is most advantageous to the Government.

Offerors must submit information sufficient to evaluate their offers based on the detailed factors listed below.

TECHNICAL EVALUATION FACTORS

The criteria below are listed below are ranked by level of importance:

FACTOR 1. Technical Approach and Understanding of the Requirements

Demonstrates knowledge, understanding, capability, and experience to provide passport/visa and courier services for official and diplomatic travel.

Demonstrates experience in providing passport and visa consulting and courier services to assist the requesting agency with passport and visa application processing.

Demonstrates ability to provide services for the delivery and pick-up of passports, visas, and other documentation to and from various foreign embassies and consulates, federal agencies (Special Issuance Agency and Department of State headquarters), and other designated locations within the Washington, DC metro area.

Demonstrates the ability to develop creative and innovative strategies and approaches for carrying out the numerous task requirements listed in the Statement of Work.

FACTOR 2. Personnel Qualifications and Experience

Demonstrates that the proposed Project Manager has at least three (3) years of experience managing support contract activities for similar efforts equal to the size and complexity of this project.

Demonstrates the availability of staff with the range of skills necessary to meet the needs described in the Statement of Work and the ability to offer staff continuity. Proposes a clear operational plan for assigning experienced staff who can interpret visa and passport program needs and translate them into a coordinated support team effort.

Demonstrates the availability of individuals with at least three (3) years of experience in the following areas:

· Tracking and reporting of project status.

· Experience with official and diplomatic passports and embassy requirements.

· Provide guidance and recommendations on how to complete application requirements.

· Provide updates about policies, procedures and regulations that impact our requests.

FACTOR 3. Management, Organization and Facilities

Demonstrates the capability to provide detailed program-related data and financial reports as required in the Statement of Work. These reports will need to be submitted on a monthly and annual basis and as requested by the COR.

ADJECTIVAL RATING

The Government will evaluate the Technical Offer using the following adjectival rating.

COST/PRICE FACTORS

Offeror(s) cost/price offer will be evaluated for reasonableness. Although price reasonableness has been established for the labor categories, the cost/price analysis based on the level of experience and expertise being proposed under a labor category may deem a price to be unreasonable to perform the requirement(s).

Past Performance The Government will evaluate the quality of the Offeror’s past performance based on information obtained from references provided by the Offeror, as well as other relevant past performance information obtained from other sources known to the Government.

Evaluation of past performance will be a subjective assessment based on consideration of all relevant facts and circumstances. It will not be based on absolute standards of acceptable performance. The Government is seeking to determine whether the Offeror has consistently demonstrated a commitment to customer satisfaction and timely delivery of services at fair and reasonable prices.

The assessment of the Offeror’s past performance will be used as a means of evaluating the capability of the Offeror. Thus, an Offeror with an exceptional record of past performance may receive a more favorable evaluation than if it has an acceptable record.

Past performance will not be rated, but the Government's conclusions about overall quality of the Offeror's past performance will be influential in determining the merits of the Offeror's offer and in selecting the Offeror whose offer is considered most advantageous to the Government.

By past performance, the Government means the Offeror's record of conforming to specifications and to standards of good workmanship; the Offeror's record of forecasting and controlling costs; the Offeror's adherence to contract schedules, including the administrative aspects of performance; the Offeror's reputation for reasonable and cooperative behavior and commitment to customer satisfaction; and generally, the Offeror's business-like concern for the interest of the customer.

The Government will consider the number or severity of an Offeror’s problems, the effectiveness of corrective actions taken, the Offeror’s overall work record, and the age and relevance of past performance information.

The lack of a performance record may result in an unknown performance risk assessment, which will neither be used to the advantage or disadvantage of the Offeror.

EVALUATION OF OPTIONS

It is anticipated that any contract awarded from this solicitation will contain option provision(s) and periods(s). In accordance with FAR clause 52.217-5 Evaluation of Options, (July 1990) the Government will evaluate offers for award purposes by adding the total price for all options to the total price of the basic requirement, except when it is determined in accordance with FAR 17.206(b) not to be in the Government’s best interests. Evaluation of options will not obligate the Government to exercise the option(s).

SELECTION FOR AWARD

Offeror should be aware that the award shall be made to the Offeror whose offer is most advantageous to the Government, taking into consideration the technical factors listed above and the total proposed price across all contract periods.