Attachment 2 - TSII Statement of Work.pdf

Task Order Number: ###

II. STATEMENT OF WORK

A. TITLE OF REQUIREMENT

TSIF Systems Inventory & Integration (TSII) Services.

B. REQUIRING ORGANIZATION

Transportation Security Administration (TSA), Acquisition Program Management (APM).

C. INTRODUCTION/BACKGROUND

This task order statement of work delineates direct support requirements for providing TSIF Systems Inventory & Integration (TSII) Services to the TSA at the TSA Systems Integration Facility (TSIF), a 128,000-square-foot test facility located at Ronald Reagan Washington National Airport.

The TSIF is a TSA test bed location, where the APM TSIF Test Team (APM’s Test and Evaluation Division TSIF Test Branch and Test Infrastructure and Operations Branch) test and evaluate Transportation Security Equipment (TSE) for procurement, as well as systems and concepts under development, to verify performance against established requirements and confirm operational compliance to the TSA mission. The TSIF Test Team supports a wide variety of laboratory technical support activities to numerous stakeholders at the TSIF.

D. SCOPE

The Contractor shall support TSA’s needs for TSIF inventory, equipment management, Information Technology (IT) systems administration, logistics, and integration services. TSII services apply to Test and Evaluation (T&E) onsite property, support equipment, IT systems specific to T&E, and test object provisioning. Additionally, TSII services apply to TSIF building modifications specific to TSE installations and the management, operation, and maintenance of local conveyance equipment, e.g., the resident Baggage Handling System, baggage rollers, and forklifts.

The Contractor shall be able to provide onsite personnel resources at the TSIF location to perform these functions for all regular business days during the specified period of performance, where regular onsite access and work is required per current COVID-19 workplace conditions and associated personnel Personal Protective Equipment (PPE) considerations.

For all services, the Contractor shall assist with compliance with existing International Organization for Standardization (ISO) certified processes, assisting the TSIF Test Team in execution of certified ISO 9001:2015 Quality Management System (QMS) processes specific to test objects, resident TSE systems, test support equipment and tools, laboratory access controls, test area safety, and TSE maintenance. The Contractor shall comply with the TSIF Test Team’s QMS, including all aspects associated personnel training, process documentation, internal surveillance auditing, and continuous improvement. The Contractor shall perform ISO processes related to completing Laboratory Walkthrough Checklists, Equipment Delivery and Removal Checklists, Pre-Delivery Site Surveys and TSA Vendor Walkthroughs, TSE Log Book provisioning and entries, Equipment Calibration governance, TSE preventative and unscheduled maintenance activities, laboratory access controls and governance, site safety and area monitoring functions, and other test area oversight functions. QMS processes require the Contractor to coordinate, document, and escort personnel and visitors in the execution of associated processes throughout the TSIF’s laboratory test areas.

The TSIF laboratory test areas include:

A checked baggage screening test area consisting of:

o A Baggage Handling System (BHS) capable of integrating up to five checked baggage screening systems;

o ‘Stand-alone’ or non-integrated checked baggage screening systems;

Passenger screening and accessible property test area;

Large multi-use test areas;

Explosives Trace Detection (ETD) laboratory;

Test Article Preparation (TAP) and test object provisioning area hosting a variety of manufacturing equipment and tools;

Fabrication equipment area, with additive manufacturing equipment (3D Printers of various types);

Test tool development area, with hardware and software prototyping tools; and Technology Emulation and Simulation Laboratory (TESL), with software and computer related equipment.

E. REQUIREMENTS FOR PERSONNEL VETTING AND CLEARANCES

The Contractors that are involved with the management of IT systems specific to T&E of airport screening systems and work processes supporting test object provisioning require access to Sensitive Security Information (SSI). Contractors working in these functional areas are required to receive a favorable TSA suitability determination prior to commencing work on the contract. All individuals developing simulant test articles or using materials that simulate actual threats or handle SECRET information shall be required to be cleared at the SECRET level. All material marked Sensitive Security Information shall be protected via TSA approved procedures. The Technical Monitor (TM) and/or Contracting Officer’s Representative (COR) will determine if an individual will require access to classified material and a SECRET clearance. TSA will direct the Contractor to initiate a security clearance investigation based on that determination via a formal notification from the COR.

F. TECHNICAL REQUIREMENTS

The following attachments are included as part of the SOW, Section IV – Attachments of this SOW, and shall be adhered to by the Contractor in performance of the requirements of this SOW and issued Task Orders.

• TSA Systems Integration Facility (TSIF) Test & Evaluation (T&E) and Test Infrastructure and Operations (TI&O) Integrated Process Manual 4.4-2 Version 5.0, 17 September 2018 (Section IV - Attachment 2)

1. PROGRAM MANAGEMENT, EQUIPMENT MANAGEMENT, INVENTORY MANAGEMENT,

LOGISTICS SERVICES, AND LABORATORY SUPPORT (CLINs 0001, 0004, 0007, 0010, 0013)

The Contractor shall directly perform onsite management of equipment operations and inventory, as well as coordinate the tracking and movement logistics associated with numerous units of TSA and other controlled property, with government oversight assistance and general direction.

The Contractor shall perform ISO processes related to completing Laboratory Walkthrough Checklists, Equipment Delivery and Removal Checklists, Pre-Delivery Site Surveys and TSA Vendor Walkthroughs, TSE Log Book provisioning and entries, Equipment Calibration governance, TSE preventative and unscheduled maintenance activities, laboratory access controls and governance, site safety and area monitoring functions, and other test area oversight functions. QMS processes require the Contractor to coordinate, document, and escort personnel and visitors in the execution of associated processes throughout the TSIF’s laboratory test areas.

The Contractor shall oversee and maintain TSIF resident inventory management systems. The Contractor shall manage status tracking and electronic systems update logistics associated with TSIF test property and resident TSE. The Contractor shall perform monthly updates to the resident inventory management system to reflect the status and location of onsite test property. The Contractor must be able to provide personnel resources at the TSIF location to perform these functions.

The Contractor shall manage resident TSIF inventory logistics and the operational equipment foot print for all onsite TSE, equipment associated with TSIF T&E, and incoming and outgoing heavy equipment deliveries. The Contractor shall perform processes related to coordinating and enabling TSIF physical equipment delivery and removal utilizing facility cargo bays and loading docks. The Contractor must provide daily equipment escorts and test area governance, participate in pre-delivery site surveys and TSA vendor walkthroughs, enable TSE log book provisioning and perform log book entries for equipment events (provides general description of a given equipment status event), manage equipment calibration scheduling and related shipping, schedule and provide escorts for TSE preventative and unscheduled maintenance activities, assist with laboratory access/escorts and governance functions, inspect test areas for general site safety issues, and perform area monitoring functions.

While not common, the Contractor may need to support non-business day operations (weekends) to support the processes identified above.

2. IT SYSTEMS ADMINISTRATION (CLINs 0001, 0004, 0007, 0010, 0013)

The Contractor shall support the resident IT systems specific to T&E and the facility wide IT test bed system identified as the TSIF Information System (OTIS), which requires network infrastructure management and support; the Contractor shall provide personnel to enable TSIF local users with IT connectivity using the TSIF’s suite of IT equipment, while interfacing and configuring the resident data collection and storage system residing on OTIS, known as the TSIF Test and Evaluation Monitoring Network (TEMNet). The TEMNet is a test and evaluation software suite that supports a comprehensive test and evaluation environment for a user community of test engineers and system data collectors. The test and evaluation environment is used to evaluate security technologies that will eventually be deployed throughout the airports administered by TSA. TEMNet provides a centralized enterprise data management system, used to develop, house, and maintain the testing documentation and artifacts. TSII IT systems administration supports users of the TEMNet system, where the Contractor sets up user accounts and configures TEMnet support equipment (cameras and PCs), configuring the system to provide users the capability to capture, store, and recall a multitude of data, from audio and video, to metrics provided by the systems under test (SUT). The Contractor will operate and maintain the Test, Evaluation and Monitoring Network (TEMNet). With the assistance of Government oversight, this includes system administration, patch application and ensuring systems are in compliance with DHS and TSA security requirements. The Contractor will maintain IT system infrastructure records and follow proper change management processes.

2.1 CONFIGURATION MANAGEMENT OVERSIGHT

The Contractor shall ensure all application or configuration patches and/or Request for Change (RFC) have approval by the Technical Discussion Forum (TDF), and Systems Configuration Control Board (SCCB) and lab regression testing prior to controlled change release under the security policy document, TSA MD 1400.3 and TSA IT Security Policy Handbook, unless immediate risk requires immediate intervention. Approval for immediate intervention (emergency change) requires approval of the TSA CISO, SCCB co-chairs, and the appropriate Operations Manager, at a minimum. The Contractor shall ensure all sites impacted by patching are compliant within fourteen (14) days of change approval and release.

Hardware or software configuration changes shall be in accordance with TSA’s Configuration Management policy. The TSA Chief Information Security Officer (CISO)/ Information Assurance and Cyber Security Division (IAD) must be informed of and involved in all configuration changes to the TSA IT environment including systems, software, infrastructure architecture, infrastructure assets, and end user assets. The TSA IAD will approve any request for change prior to any development activity occurring for that change and will define the security requirements for the requested change.

The acquisition of COTS Information Assurance (IA) and IA-enabled IT products (to be used on systems entering, processing, storing, displaying, or transmitting “sensitive information”), shall be limited to those products that have been evaluated and validated as appropriate in accordance with the following:

(a) NIST Federal Information Processing Standards (FIPS) validation program

(b) The National Security Agency (NSA)/NIST National Information Assurance Partnership (NIAP)

Evaluation and Validation Program

(c) The International Common Criteria for Information Security Technology Evaluation Mutual

Recognition Agreement

The Contractor shall establish processes and procedures for continuous monitoring of Contractor systems that contain TSA data by ensuring all such devices are monitored by, and report to, the TSA Security Operations Center (SOC).

2.2 CONTROLS

The Contractor shall comply with DHS and TSA technical, management, and operational security controls to ensure that the Government's security requirements are met. These controls are described in DHS Policy Directorate (PD) 4300A and TSA MD 1400 series security policy documents and are based on the National Institute of Standards and Technology (NIST) 800-53 Special Publication (SP) standards.

IT PROGRAM PERFORMANCE: The Contractor shall comply with requests to be audited and provide responses within three (3) business days to requests for data, information, and analysis from the TSA Information Assurance and Cyber Security Division (IAD) and management as directed by the Contracting Officer.

The Contractor shall provide support during the IAD audit activities and efforts. These audit activities may include, but are not limited to the following: requests for system access penetration testing, vulnerability scanning, incident response and forensic review.

2.3 SECURITY POLICY AND ARCHITECTURE

All services, hardware, and/or software provided under this SOW must be compliant with DHS 4300A Sensitive System Policy Directive, DHS 4300A Sensitive Systems Handbook., TSA MD 1400.3 Information Technology Security Policy, and TSA IT Security Policy Handbook and Technical Standards.

The Contractor shall follow all current versions of TSA and DHS policies, procedures, guidelines, and standards, which will be provided by the Contracting Officer, which include some of the following (all links are provided on page 6-7). A solution is not required, only adherence.

DHS Sensitive Systems Policy Directive 4300A DHS 4300A Sensitive Systems Handbook DHS National Security Systems Policy Directive 4300B DHS 4300B National Security Systems Handbook TSA MD 1400.3 Information Technology Security TSA IT Security Policy Handbook TSA Technical Standards DHS IT Security Architecture Guidance Volumes 1, 2 and 3 DHS/TSA System Engineering Lifecycle (SELC) DHS Performance Plan (current fiscal year)

Authorized use of TSA IT systems and resources shall be in accordance with the TSA Information Security Policy Handbook.

2.4 SENSITIVE BUT UNCLASSIFIED (SBU) DATA PRIVACY AND PROTECTION

The Contractor must satisfy requirements to work with and safeguard SSI, and Personally Identifiable Information (PII). All support personnel must understand and rigorously follow DHS and TSA requirements, policies, and procedures for safeguarding SSI and PII. Contractor personnel will be required to complete online training for SSI and Informational Security, which takes one hour each, as well as TSA online Privacy training.

The Contractor shall be responsible for the security of (i) all data that is generated by the Contractor on behalf of the TSA, (ii) TSA data transmitted by the Contractor, and (iii) TSA data otherwise stored or processed by the Contractor regardless of who owns or controls the underlying systems while that data is under the Contractor’s control.

TSA will identify IT systems transmitting unclassified/SSI information that will require protection based on a risk assessment. If encryption is required, the following methods are acceptable for encrypting sensitive information:

FIPS 197 Advanced Encryption Standard (AES) 256 algorithm and cryptographic modules that have been validated under FIPS 140-2 (current version)

National Security Agency Type 2 or Type 1 encryption (current version) Public Key Infrastructure (PKI) (see paragraph 5.5.2 of the DHS 4300A Sensitive Systems

Handbook) (current version)

The Contractor shall maintain data control according to the TSA security level of the data. Data separation shall include the use of discretionary access control methods, Virtual Private Network (VPN) encryption methods, data aggregation controls, data tagging, media marking, backup actions, and data disaster planning and recovery. Contractors handling PII must comply with TSA MD 3700.4 Handling Sensitive Personally Identifiable Information (current version).

Users of TSA IT assets shall adhere to all system security requirements to ensure the confidentiality, integrity, availability, and non-repudiation of information under their control. All users accessing TSA IT assets are expected to actively apply the practices specified in the TSA Information Technology Security Policy (ITSP) Handbook and applicable IT Security Technical Standards.

The Contractor shall comply with all data disposition requirements stated in the TSA IT Security Policy Handbook, applicable Technical Standards and TSA MD 3700.4 Handling Sensitive Personally Identifiable Information.

2.5 DISPOSITION OF GOVERNMENT RESOURCES

At the expiration of the contract, the Contractor shall return all TSA information and IT resources provided to the Contractor during the contract, and provide a certification that all assets containing or used to process TSA information have been sanitized or destroyed in accordance with TSA Management Directive 1400.3 Information Technology Security Policy, and related TSA IT Security Policy Handbook and Technical Standards. The Contractor will certify in writing that sanitization and/or destruction has been performed.

Specific sanitation and destruction methods are outlined in the NIST Special Publication 800-88 Guidelines for Media Sanitization. Certification of data removal will be performed by the Contractor’s Project Manager and written notification confirming certification will be delivered to the contracting officer within fifteen (15) days of termination/expiration of Contractor work. In addition, the Contractor shall provide a master asset inventory list that reflects all assets, government furnished equipment or non-government furnished equipment that were used to process TSA information.

3. TEST OBJECT PROVISIONING (CLINs 0001, 0004, 0007, 0010, 0013)

The Contractor shall develop, manage, and be able to obtain third party sourced sensitive property and prohibited items.

The Contractor must be able to develop, obtain, and/or fabricate test objects into sensitive property and prohibited items for TSIF Inventory intake and TSA use. The Contractor must be able to provide personnel resources and utilize fabrication capabilities at the TSIF location to perform these functions in the generation of limited test object quantities per month (up to 50 unique test objects).

The Contractor must be able to incorporate appropriate materials and material simulants into simulated explosive devices and threat surrogates, and physically be able to assemble a variety of threat articles at the TSIF location for TSIF Inventory intake.

The Contractor must have expertise in provisioning and maintaining firearms and other procured threats such as inert grenades, sharp objects, and blunt objects.

The Contractor must be able to manage a large array of TSA sensitive property and prohibited items. The Contractor must be able to provide personnel resources at the TSIF location to perform these functions.

The Contractor shall prepare specifications and associated drawings for each type of test object developed. The Contractor shall deliver (1) test article specification and drawing for each developed test object.

The Government will provide all space, tooling, and raw material storage for development and fabrication of required test objects.

4. INTEGRATION SERVICES (CLINs 0001, 0004, 0007, 0010, 0013)

The Contractor shall perform TSIF building modifications specific to TSE installations as required. The Contractor will perform TSIF building modifications to accommodate TSIF equipment and TSE, which include facility electrical and temporary structural alterations as required. This includes:

Erecting temporary walls;

Installing cable trays or other similar support assemblies;

Installing bus-way plugs into existing power supplies.

The Contractor must manage, operate, and oversee maintenance of local conveyance equipment, specifically the resident Baggage Handling System (BHS), baggage rollers, and forklifts. The Contractor shall provide personnel to perform a variety of tasks associated with TSIF systems integration, this includes:

1. Assisting vendors and providing escorts and access to the TSIF’s BHS; assist TSA vendors reconfiguring existing TSIF Explosive Detection System (EDS) units and associated IT equipment for tests; perform BHS interface/conveyor modifications to successfully integrate TSA vendor equipment into or out of the

BHS;

2. Supporting the TSIF laboratory test area configurations for TSE installations and support internal equipment movement; (perform electrical modifications, assist with storage, apply site floor area protections, assist with miscellaneous support material movement);

3. Perform functional verification of electronic equipment and systems within the TSIF laboratory test areas.

4. Perform BHS maintenance, operation, and recovery as needed to support its operation during any given calendar day if required, twenty-four (24) hours a day, seven (7) days a week; performing troubleshooting on the BHS system and associated sub-assemblies in search of abnormalities and nonfunctioning components, clearing baggage jams on the BHS system and integrated EDS units, and monitoring BHS control and configuration system screens.

BHS Maintenance and Operation:

The Contractor will provide a full time qualified BHS Technical Expert (described on Table 1 “Key and Non- Key Personnel”) and other BHS personnel to perform successful day-to-day operations of the state-of-the-art Checked Baggage Inspection System (CBIS) at TSIF. The Technical Expert’s primary role is to oversee operations and maintenance of the BHS throughout the Task Order Period of Performance (POP).

Examples of BHS Technical Expert responsibilities include:

(a) Identifying unexpected system operation;

(b) Implementing proper procedures;

(c) Resolving operational issues including, but not limited to, dieback and grid lock fallback procedures;

(d) Capably operating the control room, including adhering to protocols and operation in the event of an unexpected situation where support is required or an unexpected absence occurs;

(e) Troubleshooting BSM function and its network;

(f) Capably reading and understanding all BHS electrical schematic diagrams;

(g) Capably using and understanding electrical test instruments;

(h) Fully and proficiently operating all BHS tools;

(i) Capably maintaining all mechanical and electrical components in the BHS;

(j) Installing, inspecting, assessing, maintaining, repairing and/or fabricating/refurbishing of all parts, components and/or assemblies within the BHS;

(k) Resetting of improper function(s) of equipment identified as faulted;

(l) Adjusting equipment to address improper function (belt tension/tracking etc.);

(m) Repairing critical equipment, performing preventive and predictive maintenance;

(n) Utilizing standard and custom tools;

(o) Performing daily inspections of BHS equipment and or assigned company assets(s), identifying faulty equipment for repair;

(p) Performing daily housekeeping routines of BHS and or company common area(s);

(q) Participating in daily shift meetings, prioritizing and reviewing daily work orders;

(r) Performing Preventative Maintenance;

(s) Calibrating equipment;

(t) Monitoring system performance;

(u) Troubleshooting problems;

(v) Replacing worn parts;

(w) Evaluating the condition of systems and providing associated reports;

(x) Performing emergency repairs;

(y) Tracking and replacing baggage belts;

(z) Supporting operational contingency plans as required;

(aa) Maintaining a clean working environment;

(bb) Maintaining and/or procuring tools and instruments as required;

(cc) Providing installation, configuration, operation, and maintenance of systems’ hardware, software, and related infrastructure for the BHS;

(dd) Working in a safe manner while following all safety protocols and requirements; and

(ee) Maintaining the BHS to ninety-nine percent (99%) availability with a ten (10) minute response time.

5. Acquiring and installing TSIF laboratory test area infrastructure equipment, BHS support equipment, and BHS equipment replacements (e.g., temporary fixtures, protective flooring solutions, plastic barriers, network cabling, power cabling, temperature control systems, BHS modules and BHS power supplies).

The Contractor will ensure that TSIF equipment systems meet integration objectives and will demonstrate system performance to the Government as required. The Contractor shall demonstrate to the Government that all functional integration objectives have been met. If, during the course of operation, additional modifications or corrections to the integration activities are required, the Contractor will expedite corrective actions and/or modifications. The Contractor will support integration site Independent Acceptance Testing (IAT). For all events, the Government shall supply integration objectives as well as baseline Automated- CAD (AutoCAD) drawings if required.

A. Integration Services for the Checked Baggage Screening Test Area

The Contractor shall perform integration activities to support the Checked Baggage/BHS Test Area, supporting five (5) inline and up to six (6) stand-alone EDSs. The following are examples of what Checked Baggage system integration services encompass:

(a) TSA vendor integration schedule adherence;

(b) Software/Programmable Logic Controller (PLC) modification scheduling;

(c) Progress reports as required;

(d) Securing traversal equipment/personnel (such as forklifts and riggers) to arrange for transport and placement of Original Equipment Manufacturer (OEM) equipment within the facility as necessary –beyond the initial equipment installation, which is typically covered under the Transportation Security Deployment Services (TEDS) Indefinite Delivery Indefinite Quantity (IDIQ) contract or by the Bailment Agreement with the equipment vendor;

(e) Securing a bonded electrical subcontractor, or having a qualified electrician on staff, to perform wiring of OEM equipment to the existing overhead busways or wall electrical plugs/panels. The subcontractor must have National Crime Information Center (NCIC) cleared personnel capable of working in the TSIF on a temporary badge;

(f) Procuring items such as transformers, panels, network components, etc. as required; the Contractor will be responsible for ensuring systems are properly powered and integrated into TSIF infrastructure;

Note: Large TSE may require additional transformers to operate on standard electrical systems;

(g) Participating in EDS delivery, which includes uncrating, placement, and installation of equipment;

(h) Providing on-site personnel qualified to operate a forklift to move Government furnished equipment (GFE) or test equipment/articles as required;

(i) Performing EDS Operational Readiness Tests (ORTs) and Site Acceptance Tests (SATs) if required;

(j) Providing both Preventative and Corrective BHS Maintenance as necessary to ensure operational state;

(k) Organizing and stowing crating materials for future use;

(l) Conducting PLC programming as required and defined in each integration event;

(m) Providing “portable” PLC code specific to BHS/EDS integration as required and defined in each integration event;

(n) Evaluating On Screen Resolution Performance;

(o) Performing Checked Baggage Resolution Area (CBRA) specific system evaluations; and

(p) Running specific scripts with targeted articles to be inspected.

B. Integration Services for Checkpoint Test Areas and Trace Laboratories

The Contractor shall perform integration services to support Passenger Screening and Trace technologies in associated test areas and TSIF laboratories, which can include technologies such as Advanced Imaging Technology (AIT), Advanced Technology 2 (AT2) (checkpoint x-ray), checkpoint Computed Tomography (CT), Automated Screening Lane (ASL), Credential Authentication Technology (CAT), Boarding Pass Scanners (BPS), Bottled Liquid Scanners (BLS), ETD, EDS, Walk-Through Metal Detectors (WTMD), Behavioral Detection Technologies, or other technologies as required by the Government. The following are examples of what system integration services encompass:

(a) Progress reports, as required;

(b) Securing traversal equipment/personnel (such as forklifts and riggers) to arrange for transport and placement of OEM equipment within the facility, as necessary, beyond the initial equipment installation which is typically covered under the TEDS IDIQ or by Bailment Agreement with the equipment vendor;

(c) Securing a bonded electrical subcontractor, or having a qualified electrician on staff, to perform wiring of OEM equipment to the existing overhead busways or wall electrical plugs/panels. The subcontractor must have NCIC cleared personnel capable of working in the TSIF on a temporary badge;

(d) Procuring items such as transformers, panels, network components, etc. as required; the Contractor will be responsible for ensuring systems are properly powered and integrated into TSIF infrastructure;

Note: Large TSE may require additional transformers to operate on standard electrical systems

(e) Participating in equipment delivery, placement, relocation, and redeployment;

(f) Providing on-site personnel qualified to operate a forklift to move GFE or test equipment/articles as required;

(g) Performing ORTs and/or SATs as required, or witnessing OEMs perform these tasks;

(h) Organizing, stowing, and/or arranging disposal of crating material;

(i) Supporting equipment reconfigurations within the Test Area if required; and

(j) Collaborating with T&E personnel in powering on or shutting down equipment.

C. Integration Services for Field Locations The Contractor shall perform integration services at field locations as required. Field locations include other DHS facilities such as the TEDAC Improvised Explosives Detection & Synthesis (TIEDS) Center located in Huntsville, AL.

5. TRAVEL (CLINs 0002, 0005, 0008, 0011, 0014)

No profit or fee shall be applied by the Contractor in support of a cost-only reimbursable CLIN for direct travel expenses. Travel will be funded against a cost-only reimbursable CLIN with a NTE dollar amount to be identified by the Government. Travel associated with providing integration services at field locations include other DHS facilities, such as the TIEDS Center located in Huntsville, AL.

The Contractor shall travel as needed to accomplish work directed by this individual Task Order. The TSA COR or Technical Monitor (TM) shall approve all travel in advance of its occurrence. The Contractor shall not be reimbursed for any unauthorized travel. The Government will reimburse the Contractor only for travel and per diem costs incurred in the performance of this contract. Reimbursement will be at cost only and in accordance with Federal Travel Regulations of the Federal Government and is subject to the terms in Section III, paragraph 10.0.

6. OTHER DIRECT COSTS (ODCs) (CLINs 0003, 0006, 0009, 0012, 0015)

No profit or fee shall be applied by the Contractor in support of a cost-only reimbursable CLIN for ODCs. ODCs may include supporting materials (e.g., laboratory support equipment and materials), travel, shipping of test objects, and storage costs associated tools and infrastructure equipment. ODCs will be funded against a cost-only reimbursable CLIN with a NTE dollar amount to be identified by the Government. The TSA COR or Technical Monitor (TM) shall approve all ODC purchases in advance of its occurrence.

7. TASK ORDER MANAGEMENT & PERSONNEL (CLINs 0001, 0004, 0007, 0010, 0013)

The Contractor shall establish and maintain a formal organization to manage awarded Task Orders. A clear line of project authority shall exist among all organizational elements. The Contractor shall be fully responsible for the integration and coordination of the work described in the SOW and associated Task Orders.

The Contractor shall provide the following dedicated Key Personnel and non-Key Personnel. The following areas of expertise are necessary to provide support to the detailed TSII requirements. The individual’s representing the following areas shall meet the defined requirements. The required Key and non-Key personnel shall be proposed in support of their corresponding SOW Sections.

Table 1: Key and Non-Key Personnel

ID Position Title

Labor Category (Occupation Code)

BPA

SOW

Section(s)

Responsibilities, and Required Capabilities and Experience

1 Task Order Manager/Lead

– Key Personnel

11-1021, General and Operations Manager

1, 2, 3, 4, 5 Occupation Code 11-1021, General and Operations Manager;

1. The BPA Program Manager shall have a minimum of eight (8) years of relevant experience and a Bachelor’s Degree.

2. Responsible for all work performed under the supporting Task Orders and shall be a single point of contact for the Contracting Officer and designated TSA personnel.

3. Must be an employee of the Prime Contractor or Contracting Team Partner, if a CTA is used.

2 Information Systems Administrator

– Key Personnel

15-1142 Network and Computer Systems

2 Occ. Code 15-1142, Network and Computer Systems Administrator;

1. Information System Administrator (SA) shall have at minimum, four (4) years of relevant experience and a Bachelor’s Degree. Additionally, a Systems

Administrators Administration/System Engineer certification in Unix and/or Microsoft products is required. OCP - Professional or Equivalent.

2. The SA is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related to the TSIF Information System (OTIS).

3 BHS Technical Expert/Maintenance Engineer

– Key Personnel

17-2112, Industrial Engineer

4 Occ. Code 17-2112, Industrial Engineer;

1. BHS Technical Expert shall have at minimum a High school Diploma; a Technical degree in Industrial Electrical Maintenance preferred. Bachelor's Degree in Science EET - Electronic Technology additionally preferred.

2. Knowledge/Skills:

No less than 5 years’ experience in BHS / CBIS Rockwell Automation

Allen Bradley PLC & R SLinx Software troubleshooting, repair, and programming, or comparable software;

Must be able to read / modify electrical schematics.

3. The BHS Technical Expert shall have a minimum of 5 years’ experience in a similar role for similar size and complexity system(s). The BHS Technical Expert shall fully understand all the functions of the BHS mechanical and controls systems, and the ability to troubleshoot and address system faults.

4. The role of the BHS Technical Expert is to constantly monitor the status of the resident BHS and associated controls or other technicians when situations occur that need their attention. The BHS Technical Expert shall have a good understanding of the physical system layout and associated controls functionality in order to efficiently manage the baggage flow during daily operation through the BHS and direct the response staff as required. The BHS Technical Expert’s duties shall also include, but not be limited to:

Monitor the conveyor line baggage flow balancing Oversee BHS statistical reports and laser array statistics Oversee integrated TSE lane assignments.

Make BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to allow continued operations (e.g., choosing alternative routings via reversible conveyors, initiating use of Fallback tags, and coordination with TSIF personnel).

Ensure smooth daily start-ups by reviewing start-up check lists and procedures.

Operate the BHS Control Room and the monitoring of the baggage handling system, via the BHS Management Information System (MIS) and Maintenance.

Diagnostics System (MDS), during the system’s operational period.

The control room operator may also support the Contract Manager is preparing reports and trending analysis if this does not interfere with the primary duty of system monitoring.

4 BHS Systems and Controls Technician

– Key Personnel

17-2072, Electronics Engineer

4 Occ. Code 17-2072, Electronics Engineer;

1. BHS Systems and Controls Technician shall have at minimum a High school Diploma; a Technical degree in Industrial Electrical Maintenance preferred.

Bachelor's Degree in Science EET - Electronic Technology additionally preferred.

2. Three to five years’ experience working with automated baggage handling or materials handling systems in a CBIS environment.

3. Basic understanding of BHS and EDS integrations for, Morpho Detection, L3 Communications, Reveal Imagining, etc.

4. Familiarity with medium and low voltage systems including repairs and adjustments.

5. Knowledge of mechanical drives, sorting, and scanning devices.

6. Must possess strong trouble shooting skills and the knowledge to use computers and software.

7. Experience working in an aviation or industrial setting is desirable.

8. Basic Microsoft Office knowledge required.

9. Computerized Maintenance Management System (CMMS) knowledge preferred. (Contractor will receive work orders, PM, identify faulty equipment, and acquire parts and equipment to complete repairs.

10. Excellent verbal/written communication and customer service skills.

11. Capable of readily identifying the following:

Unexpected system operation

Implementing proper procedures

Resolving operational issues including but not limited to, dieback, grid lock fallback procedures.

Control room operations, and philosophies. Adhere to protocol. Capable of fulfilling control room operator duties in the event of an unexpected situation where support is required or an unexpected absence occurs.

5 BHS Electrical Technician

– Non Key Personnel

17-2071, Electrical Engineer

4 Occ. Code 17-2071, Electrical Engineer;

The BHS Electrical Technician shall have at minimum a High school Diploma; a Technical degree in Industrial Electrical Maintenance preferred. Bachelor's Degree in Science EET - Electronic Technology additionally preferred.

The BHS Electrical Technician include the capability to readily identify and/or perform the following:

1. Troubleshoot BHS function and its network.

2. Capable of reading and understanding all BHS electrical schematic diagrams.

3. Capable of using and understanding electrical test instruments.

4. Fully proficient with and capable of operating all BHS tools

5. Fully conversant with and capable of maintaining all mechanical and electrical components in the BHS.

6. Installation, inspection, assessment, maintenance, repair and/or fabrication/refurbishment of all parts, components and/or assemblies within the

BHS.

7. Reset of improper function(s) of equipment identified as faulted.

8. Adjustments and rest of improper function (belt tension/tracking etc.)

9. Repairing critical equipment, performing preventive and predictive maintenance

6 CAD, Test Area Planning

– Non Key Personnel

17-3012 Electrical and Electronics Drafters

1 Occ. Code 17-3012 Electrical and Electronics Drafter;

7 Test Area Technician

– Non Key Personnel

17-3029 Engineering Technicians

1, 4 Occ. Code 17-3029 Engineering Technician;

8 Test Area Technician

– Non Key Personnel

17-3029 Engineering Technicians

1, 4 Occ. Code 17-3029 Engineering Technician;

9 3D printing and Fabrication Technician

– Non Key Personnel

17-3029 Engineering Technicians

3 Occ. Code 17-3029 Engineering Technician;

10 TAP Room Technician

– Non Key Personnel

17-3029 Engineering Technicians

3 Occ. Code 17-3029 Engineering Technician;

1. The TAP Room Technician shall have a minimum of three (3) years of related experience in either a military or civilian capacity working with ordinance design or explosive ordinance disposal activities. A graduate from the Naval Explosive Ordinance Disposal School or like program is highly desired.

2. Responsible for supporting test object provisioning.

3. Develop current and forward-looking threats through assessing classified and open-source intelligence information.

4. Research information and develop training material on explosives, IEDs, and x-ray interpretation of electronic components for TSA employees, Contractors, stakeholders, federal, state, local law enforcement agencies as required.

5. Coordinate and work with Government Agencies and other stakeholders to define explosives simulant requirements and support development of simulant materials used for testing explosives detection technologies as identified.

6. Working knowledge in electronics and other IED initiating type systems, and wide-ranging knowledge of military, commercial, and improvised explosives for designing and building realistic and functioning IEDs to support test operations.

11 Logistics Lead

– Non Key Personnel

11-3071 Transportation, Storage, and Distribution Manager

1, 3, 4 Occ. Code 11-3071 Transportation, Storage, and Distribution Manager;

12 Test Object Analyst

- TAP Room documentation

– Non Key Personnel

15-2031 Operations Research Analysts

3 Occ. Code 15-2031 Operations Research Analyst;

8. STATUS REPORTS AND DELIVERABLES

A. Technical Interchange Meetings (TIMs):

The Contractor shall conduct TIMs as necessary in the performance of this SOW when there is a need for technical interchange between the Government and the Contractor. The content of the meeting can include the discussion of any information that may have an impact upon the SOW activities, including documentation content or format.

B. Weekly Status Reports:

As directed by the COR, the Contractor shall report on the technical progress of project and task related activities in Weekly Status Reports. The reports shall detail the technical progress of work activities, future scheduled project and task activities, and any associated logistics efforts being managed under the Task Order.

C. Monthly Contract Status Report

The Contractor shall provide written reports monthly that highlight major accomplishments, and all issues that need resolution/decisions, and a summary of all active and closed projects. The summary shall include obligations/expenditures to date, award value, summary of awarded modifications, status of Key Personnel, Period of Performance, etc. This report shall be provided on the last business day of each month, for that reporting month. For example, a Contract Status Report that is provided to summarize the month of October, shall be submitted on the last business day of October. The Contractor shall schedule and conduct a monthly in-person Status Review with the Government. The Contractor shall perform administrative, technical, and financial management functions during the course of this effort and shall maintain a status of their effort towards achieving the SOW objectives, including all technical activities and efforts, problems/deficiencies, impacts, and recommended solutions.

D. Quarterly Program Management Reviews (PMRs)

The Contractor shall conduct PMRs and address cost, schedule, performance, and the status of deliverables.

The quarterly report shall present progress information to include technical progress presented in terms of performance goals, exit criteria, schedule progress, and cost impact. The program management team will be responsible for ensuring compliance with the work outlined in this SOW. The program management team will also be responsible for initiating, planning, executing, controlling, monitoring, and closing each project covered by this SOW. Additionally, the Contractor shall provide meeting minutes no later than five (5) business days following the Quarterly PMR

E. Kick-Off / Post-Award Meeting:

The Contractor shall participate in a TSA Kick-Off / Post-Award Meeting sponsored by TSA within 30 days of the task order award. At the post-award meeting, the Contractor shall present their plan for fulfilling the task order requirements, including but not limited to approach, schedule, milestones, deliverables, risks, staffing approach, and other requirements. The Contractor shall prepare post-award meeting minutes, including a summary of action items and any issues requiring resolution.

F. Deliverables

The Contractor shall provide the deliverables shown in Table 3 below:

Table 3: Deliverables

No. Deliverable SOW Reference

Final Due Date

1 Program Management Plan Ten (10) business days after task order award

2 Contract Status Report Monthly

3 Weekly Status Report Weekly

4 Program Management Review Quarterly

5 Meeting Minutes from PMR Five (5) business days after meeting

6 Kick-Off Meeting/ Post-Award Meeting Within 30 Days of award