Attachment_2_-_PWS-QASP.pdf

PERFORMANCE WORK STATEMENT

Aquatic Invasive Species (AIS)

Watercraft Inspection and Decontamination IDIQ Upper Colorado Basin Region

2021-2026

1. SCOPE

1.1. Objective

The objective of this Indefinite Delivery Indefinite Quantity (IDIQ) contract is to protect

Bureau of Reclamation (Reclamation) reservoirs and water infrastructure in the Upper Colorado Basin Region (UCB) from the introduction of Aquatic Invasive/Nuisance Species (AIS/ANS) through:

(1) entry inspections of watercraft entering all boat ramps;

(2) inspections of watercraft exiting boat ramps with AIS positive waters;

(3) decontamination of watercraft defined as “high risk” (watercraft that have been exposed to AIS but may have not been adequately cleaned, drained, and dried);

(4) public outreach about AIS to the boating public; and

(5) coordination with local law enforcement entities, which have authorities for enforcing the State’s aquatic invasive or nuisance species laws and regulations for issuance and removal of red warning tags.

1.2. Background and Locations

The AIS/ANS of interest include, but are not limited to, zebra and quagga mussels (Dreissena rostriformis bugensis and Dreissena polymorpha), but also certain snails such as the New Zealand mudsnail (Potamopyrgus antipodarum) or aquatic plants such as the parrot feather (Myriophyllum aquaticum), a species of water milfoil; giant salvinia (Salvinia molesta); and purple loosestrife (Lythrum salicaria L.).

The invasive zebra and quagga mussels are often referred to collectively as Dreissenid mussels. Dreissenid mussels originated from Eurasia and have spread into several reservoirs in the Western United States after zebra mussels were first transported to the Great Lakes in the 1980s). These species proliferate, attach onto hard surfaces like water intakes, pipes, and canals and restrict the operation and increase maintenance of water storage, water delivery, and hydropower infrastructure. Dreissenid mussels can also impair recreational use and aquatic ecosystems by plugging watercraft motors, becoming a beach nuisance, altering aquatic food webs, and fostering harmful algal blooms. Dreissenid mussels are highly prolific. A single mussel can produce hundreds of thousands of eggs, which hatch into microscopic larvae called veligers.

Veligers spread within a waterbody in numerous ways, mainly by floating within the water column and moving with currents. Veliger movement can also occur when they are taken up by outboard motors, pumps, or other raw water intakes and storage on watercraft. Transport of Dreissenid mussels can occur when watercraft that are used in an infested waterbody transport or discharge water containing veligers or adult mussels to an uninfested water body. Eventually, veligers mature, attach to hard surfaces, and continue to grow into reproducing adults. These invasive bivalves impair water infrastructure and are extremely costly to remove or to prevent their attachment.

Reclamation does not have a direct role in the inspection and decontamination of watercraft.

Rather, Reclamation supports these activities by providing equipment and contractual support to local or State management agencies. Reclamation manages invasive species through its Integrated Pest Management Program as well as various other authorities including the Fish and Wildlife Coordination Act of 1934, as amended. The Fish and Wildlife Coordination Act, as amended by section 7001 of Public Law 116-9 (March 12, 2019), provides authority for Reclamation to “enter into any contract or cooperative agreement with another Federal agency, an eligible State, a federally recognized Indian tribe, a political subdivision of an eligible State, or a private individual or entity to assist with the control and management of an invasive species.”

Work locations performed by private contractor over the past 5 years included boat ramps located at:

• Navajo Reservoir in New Mexico and Colorado

• Elephant Butte Reservoir in New Mexico

Navajo Reservoir and Elephant Butte Reservoir represent anticipated known requirements.

All awardees are required to be capable of performing services at these two locations. The other locations represent potential other locations should future needs arise. The awardees are not required to be capable of performing at the other locations but should be interested in quoting and competing for opportunities at the other locations if the requirement and funding becomes available. Awardees should identify locations/states/regions they are capable of performing in or interested in providing service for.

The purpose of this contract is to expand inspection and decontamination services to additional locations. Reservoirs to be staffed may include (contingent on availability of funds, necessity, and coverage at any given time):

Arizona Colorado New Mexico Utah Wyoming Lake Powell Blue Mesa Brantley Causey Big Sandy Crawford Caballo Currant Creek Eden Jackson Gulch El Vado Deer Creek Flaming Gorge Lake Nighthorse Elephant Butte East Canyon Fontenelle Lemon Heron Echo

Arizona Colorado New Mexico Utah Wyoming McPhee Nambé Flaming Gorge Navajo Navajo Hyrum Paonia Sumner Jordanelle Platoro Lake Powell Ridgway Lost Creek Rifle Gap Meeks Cabin San Luis Lake Moon Lake Silver Jack Newton Taylor Park Pelican Lake Vallecito Pineview Vega Red Fleet Rockport Scofield Starvation Stateline Steinaker Strawberry Upper Stillwater Willard Bay

2. TASKS

2.1. AIS/ANS Watercraft Inspection Services

A potential contractor would provide AIS/ANS inspection services of all incoming watercraft at designated reservoirs as defined under each individual task order. Exit inspections will be required at reservoirs that have tested positive for any AIS/ANS. Inspections must follow, at a minimum, the “Uniform Minimum Protocols and Standards for Watercraft Interception Programs for Dreissenid Mussels in the Western United States (UMPS III)," or State standards if more comprehensive, and contractor staff must be trained and certified through a State-approved program prior to performance of watercraft inspections and decontaminations (See Task 2.5.).

Contractor must plan to train inspection staff with the appropriate State as soon as possible after hiring.

Watercraft inspections in New Mexico for vessels larger than 26 feet will take place at a pre-arranged location depending on space and availability. Notice must be given to the New Mexico Department of Game and Fish ahead of time so an inspection can be arranged. None of the other potential operating locations outside of New Mexico have regulations governing large vessels, however, due to the time it takes to inspect and decontaminate large watercraft, the contractor will need to plan for staff availability and hours based on the reservoir and the expected number of large-vessel inspections anticipated.

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The contractor should expect a standard (low-risk) watercraft inspection to last between three and five minutes and a high-risk inspection to last up to 30 minutes, depending on size and type of watercraft.

The contractor shall staff at levels to efficiently inspect all watercraft at designated reservoirs while keeping wait times and traffic backups to a minimum. Wait times during non-holiday weekends should not exceed 10 minutes.

2.2. AIS/ANS Watercraft Decontamination Services

As needed, inspectors with State certification from its approved training program(s) will perform hot water decontamination using the mobile decontamination units procured by the contractor or provided by Reclamation where available. The locations of the AIS/ANS inspection, decontamination, access to sanitary facilities, access permissions, or any available mobile or permanent stations at the different reservoirs, parks, or boat ramps will be described in the individual task orders provided by Reclamation offices. Decontamination procedures will be detailed during training and based on the “Uniform Minimum Protocols and Standards for Watercraft Interception Programs for Dreissenid Mussels in the Western United States (UMPS III)," or State standards if more stringent.

It is estimated that decontaminations of high-risk watercraft with the required hot water power washers will average approximately 30 minutes (not including wait times). Exit inspections at AIS positive reservoirs or the process of issuing red warning tags (Red Tag) may take longer.

Watercraft decontamination for vessels larger than 26 feet will take place on an as needed basis dependent on the results of the inspection, at a pre-arranged location depending on space and availability.

2.3. Coordination with Law Enforcement and Red Tag Issuance

Watercraft operators are to be informed of the need for hot water decontamination and the risks posed by AIS/ANS. If the watercraft owner refuses hot water decontamination and the inspector feels that zebra, quagga, or other AIS/ANS are present and pose a significant risk of introduction, the watercraft operator will be informed of the need to issue a Red Tag and that law enforcement will be contacted immediately to communicate with or prevent the operator from launching the watercraft. Under no circumstances is the authorized inspector required or allowed to prevent a watercraft from launching or issuing a Red Tag should the watercraft operator refuse. If the watercraft operator insists on launching the boat without decontamination, the authorized inspector will step aside, remind the individual a law is being broken and immediately contact law enforcement. The authorized inspector will ensure that enough information is obtained to be able to identify the watercraft operator to law enforcement (e.g. license plate number, make and model of vehicle, boat description, and including any photography or video recordings).

Only authorized inspectors are certified to issue and remove a Red Tag. Law enforcement is required if citations or impoundment of a watercraft is needed. If a Red Tag is issued, the https://ec8c3022-1480-4580-96c0-98958d49781f.filesusr.com/ugd/0e48c2_16afde152b894bf4bff2c72d008e7bdd.pdf https://ec8c3022-1480-4580-96c0-98958d49781f.filesusr.com/ugd/0e48c2_16afde152b894bf4bff2c72d008e7bdd.pdf contractor or a State agency employee will perform a hot water decontamination and follow-up inspection prior to the Red Tag being removed.

Depending on the location the inspection work is being performed and the nature of the personal interaction between the authorized inspector and the boat operator, this may require the boat operator to travel to a separate certified decontamination station. Inspection staff must be able to direct the boat operator to the nearest certified station and provide contact information in case an appointment needs to be made.

2.4. Tracking

The contractor will electronically track inspections, using the “Regional Watercraft Inspection and Decontamination Data Sharing System”. This system is owned and operated by Colorado Parks and Wildlife and is being utilized within all States in the UCB. Training and access to the system will be provided by the State entity having responsibility for AIS/ANS activities where the work is to be performed. The contractor will be responsible for obtaining the necessary permissions and access to use the system. The contractor will need to provide an electronic tablet/pad to the inspectors on duty. Consolidated data from system, as well as any photography taken, will be made available to Reclamation staff on a monthly basis or immediately if an infected watercraft was inspected and decontaminated in a format as specified in the individual task orders.

2.5. Public Outreach

Public outreach will primarily consist of authorized inspectors conversing with the watercraft operator during the inspection. Government-furnished placards, educational brochures, or other outreach materials may be distributed during this interaction. Reclamation or State agencies will provide educational materials for distribution as well as signage. Public outreach topics will be covered during training.

2.6. Training and Certification for Inspection and Decontamination Services Training will address the details involved with inspection, decontamination, and issuance of a

Red Tag. All inspections, decontamination, and issuance of Red Tags will be done in compliance with the “Uniform Minimum Protocols and Standards for Watercraft Interception Programs for Dreissenid Mussels in the Western United States (UMPS III)," or State standards, if more comprehensive. Depending on the State, all contractor staff will be required to attend Pacific State Marine Fisheries Commission Level I and II, Watercraft Inspection and Decontamination Training (WIT) or equivalent State-level training and receive certification for all authorized inspectors. Copies of training certificates will be provided to Contracting Officer (CO) and Contracting Officer Representative (COR). Training will be scheduled by the contractor with the appropriate State agency and provided to their employees at no cost to the employees.

Authorized inspectors and staff will be paid for their time to attend the WIT or equivalent training. There will be a two 8-hour day WIT Training for all inspectors for the base year and for newly hired staff for each option year.

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2.7. Monthly and Annual Reporting

Contractor will be required to submit a monthly report (due within 5 working days after the end of the month) to the COR. Electronic tracking (Task 2.4) will assist in generating the monthly report. An annual report with the associated data in a format readily useable and easily queried and manipulated should also be provided at the end of the year that summarizes these data for each inspection site. This report will be due within 20 working days after the end of the option year.

Reports should include, but are not limited to, the following:

• Number of boats inspected (entry and exit inspections);

• Number of decontaminations and relevant details associated with decontaminations;

• Hours of operation at each reservoir and ramp;

• Number of inspectors at each ramp during hours of operation;

• Report on any safety issues or incidents;

• Number of Red Tags issued, if any;

• Traffic patterns at each ramp (e.g. busy times, slow times, etc.);

• Tally of how many watercraft originate from each state.

• Threats detected (whether byssal threads, snails, or plants were found).

2.8 Safety Plan

The contractor will be required to furnish a Safety Plan to Reclamation’s COR or a technical representative within 30 days of contract award and to contractor staff assigned to AIS/ANS work. The contractor should request its employees sign a written acknowledgement of receipt and an understanding of the plan’s contents. The Safety Plan, at a minimum, shall include requirements for use of protective clothing, a summary of safety and emergency procedures to be used in the event of insect, rodent, or reptile bites (i.e. rattlesnake bites), COVID-related safety measures, and procedures for weather or thunderstorm related closures. A good source of Reference is Reclamation’s Safety and Health Standards (available online at webpage:

https://www.usbr.gov/safety/rshs/index.html).

3. RESPONSIBILITIES

3.1. Contractor Responsibilities

3.1.1. Contractor will be responsible for hiring, supervision, and termination of all staff.

3.1.2. Contractor will be responsible for obtaining required training and public outreach materials from the State agency having responsibility for AIS/ANS control. These training sessions and publications are normally free of charge.

3.1.3. Contractor will be responsible for obtaining permissions to use the “Regional Watercraft Inspection and Decontamination Data Sharing System” by working the State entity have responsibility for AIS/ANS aquatic invasive species to obtain such permissions.

3.1.4. Contractor will agree to allow Reclamation and state agencies to make recommendations regarding underachieving WIT stations (< 80% from QA/QC), which may https://www.usbr.gov/safety/rshs/index.html include additional training, supervisor shadowing, or possible termination of an employee.

3.1.5. Contractor will provide uniforms and safety equipment, including reflective materials. Acceptable attire includes shorts, t-shirts without logos or branding, polo shirts, ball caps and other head gear without logos or branding, and closed toed shoes. Safety vests with reflective features should also be provided. Uniforms should include the contractor’s name on the shirt and employee name tag.

3.1.6. Contractor will be responsible for providing equipment (mirrors, flashlights, hot water power washers (where not otherwise available), tablets, mobile phones, shade structures, Wi-Fi hot spots (if Wi-Fi not available otherwise), and inspection tags and wires, pens and markers, hazard cones (where needed), and sandwich board signs (if needed).

3.1.7. All inspectors hired by the contractor must complete and pass the WIT course prior to conducting watercraft inspections and/or decontaminations. Those already certified as Level I or II inspectors will be allowed to complete an online refresher course. Certificates of training must be provided to the COR and CO for each inspector within 30 days of receipt.

3.1.8. Weekend and holiday work will be expected.

3.1.9. Coordinate with the State having responsibility for AIS/ANS to obtain contact information for all State law enforcement agents or contractors, so contact can be made when needed.

3.1.10. Maintenance of decontamination equipment.

3.2. Reclamation Responsibilities

3.2.1. Provision of inspection station or location where inspections can be performed.

3.2.2. Conduct QA/QC of inspections and decontaminations.

3.2.3. Provision of signage and/or informational materials where contractor unable to obtain from the State.

3.2.4. Provision of access to sanitary facilities within 1500 feet of AIS station.

3.2.5. License approval for placement of inspection station, where needed.

3.2.6. Environmental review and compliance activities, where needed.

3.2.7. Invoice Review and Funding.

4. PERFORMANCE REQUIREMENTS SUMMARY

This section provides a basis for the CO and COR to evaluate the quality of the Contractor’s performance. The oversight in the contract and this plan will help ensure that consistent levels of service are maintained throughout the contract term. Further, this plan will be used to evaluate contractor performance and avoid unacceptable service levels.

4.1. Quality Assurance/Quality Control (QA/QC)

Reclamation reserves the right to randomly visit inspection stations to determine whether the inspections and decontaminations are being performed in a manner that fulfills Reclamation’s responsibilities and State laws and regulations. Scoring will be conducted, and results will be provided to the contractor within 1 week of QA/QC (Attachment C).

4.2. Customer Complaints

Any complaints from watercraft owners will be logged and the Customer Complaint Record will be filled out (Attachment D). Complaints will be resolved by both the contractor supervisor and COR/CO.

Task Description Timeframe Performance Indicator Acceptable

Quality Levels

(AQL)

Surveillance Method

Incentive/ Disincentive

2.1 AIS/ANS Watercraft

Inspection and Decontamination Services – This task consists of providing AIS inspection and decontamination services for reservoirs and ramps outlined in the Tasks section above and as detailed in the individual task orders. Large vessel inspections are included under this task.

As indicated in individual task orders

Inspector’s professionalism, courtesy, and responsiveness to boating visitors. Amount of time spent inspecting each boat. Thoroughness of inspection.

Thoroughness of decontamination, where required. Engagement of staff in safety-related practices.

100% watercraft inspected during hours of operation, following proper procedures 100% of the time.

Reclamation reserves the right to randomly visit inspection stations to determine whether the inspections, decontaminations, and/or public outreach are being performed in a manner that fulfills agency responsibilities.

Secret shoppers may be sent to evaluate the inspection station. Scoring will be conducted, and results will be provided to the contractor within 1 week.

If performance is below standard for a given period, require contractor to re-perform service at no additional cost to the government for no more than 3 months.

2.2 AIS/ANS Watercraft

Decontamination Services – This task consists of decontaminating, as needed, all high-risk vessels, as determined during inspection services.

As indicated in Attachment B

Cleanliness of boats leaving decontamination, Communication with state agencies and law enforcement, as necessary.

100% decontamination of all high-risk boats at the reservoirs outlined in the Tasks section.

Same as above Same as above

Quality Levels

(AQL)

Surveillance Method

Incentive/ Disincentive

2.3 Coordination with Law

Enforcement and Red Tag Issuance – This task will be performed by each inspector as needed.

As detailed in the task order.

Inspector’s professionalism with both boating visitors and law enforcement personnel.

Fewer than 5% complaints received over the performance period in the individual task order from boating visitors, law enforcement, and parks personnel.

Same as above as well as any complaint received by the COR or reported by the contractor

Same as above

2.4 Tracking – Utilizing the

“Regional Watercraft Inspection and Decontamination Data Sharing System”, the inspectors will meticulously keep record of each boating visitor contact and the results of that contact.

As detailed in the task order.

Tracking reports are complete, thorough, and received on time by the CORs.

No missing reports or critical data.

Receipt and review of monthly, annual, and other reports.

Same as above.

2.5 Public Outreach – Public

outreach will primarily consist of inspectors conversing with watercraft owners during inspections. Placards and other educational materials will also be distributed during interactions.

As indicated in Attachment B

Inspector’s professionalism, courtesy, and responsiveness to boating visitors, Distribution of information to boating visitors.

Outreach conducted with >75% of boating public, gaged by the number of information pamphlets provided to the total number of inspections.

Same as above Same as above

Quality Levels

(AQL)

Surveillance Method

Incentive/ Disincentive

2.6 Training and Certification

for Inspection and Decontamination Services – All contractor staff will be required to attend Pacific State Marine Fisheries Commission Level I and II, Watercraft Inspection and Decontamination Training (WIT) and receive certification for all inspectors.

Annually Training completed and certifications acquired

100% of contractor staff receive WIT training and certification.

Receipt of training certificates by COR annually.

Same as above

2.7 Monthly and Annual

Reporting – This task consists of completing monthly and annual reports, which will include requirements outlined in the Tasks section above.

End of month and end of calendar year

Monthly report submitted within 5 working days after the end of the month.

Annual report submitted 20 working days after the end of the calendar year.

Completion of report with required elements

Review of reports Same as above

2.8 Safety Plan – Plan shall

include requirements for use of protective clothing, a summary of safety and emergency procedures to be used in the event of insect, rodent, or reptile bites, and the plan should procedures for weather or thunderstorm related closures.

30 days within award of contract

Report submitted Completion of report with required elements

Review of reports Same as above

5. DATA, REPORTS, and DELIVERABLES Item No.

Description Content Format Medium Delivery

1 WIT Certificates for all Inspectors

PWS Section 2.6

PDF or JPEG Electronic copy of certificates for all Inspectors

1 copy delivered to CORs within 1 week of completion of training

2 Monthly Reports PWS Section 2.7

Microsoft Word 2003 (or higher) document

Electronic report

1 copy delivered to CORs within 5 working days after the end of the month

3 Annual Report PWS Section 2.7

Microsoft Word 2003 (or higher) document

Electronic report

1 copy delivered to CORs within 20 working days after the end of the year

4 Safety Plan PWS Section 2.8

Microsoft Word 2003 (or higher) document.

Electronic report

1 copy delivered to CORs within 20 business days of award

6. PERIOD OF PERFORMANCE

The period of performance will be described in the individual task orders and can range from a season, such as during summer recreation, to a full year, depending on location, available funding, and need. Option years to extend services may be exercised.

7. MATERIAL TO BE FURNISHED BY THE GOVERNMENT

Mobile hot water decontamination units may be provided by the State entity having responsibility for AIS/ANS activities or by Reclamation. At some locations, a permanent inspection/decontamination station has been provided, which will include hot water on demand.

However, the contractor will be responsible for providing the mobile decontamination unit at other locations. Details will be issued in the individual task orders.

8. GOVERNMENT CONTACTS

Contract Specialist:

Josephine Ojewia– Contract Specialist Bureau of Reclamation – Upper Colorado Basin Region 125 South State Street Salt Lake City, UT 84138-1147 Phone: 801-524-3876 Email: jojewia@usbr.gov

Contracting Officer’s Representative (overall contract compliance):

Robert Radtke Bureau of Reclamation – Upper Colorado Basin Region 125 South State Street, Room 8100 Salt Lake City, Utah 84138 Phone: 801-524-3719 Email: RRadtke@usbr.gov

Contracting Officer’s Representatives (task orders):

Shannon Hatch (Navajo, New Mexico, and Colorado locations) Bureau of Reclamation – Western Colorado Area Office 185 Suttle Street, Suite 2 – Durango, CO 81303 Phone: 970-385-6573 Email: shatch@usbr.gov

Joel Lusk (New Mexico locations) Bureau of Reclamation – Albuquerque Area Office 555 Broadway NE, Suite 100 Albuquerque, NM 87102-2352 Phone: 505-462-3548 Email: jlusk@usbr.gov

Other representatives may be assigned should locations outside of New Mexico and Colorado be funded and services expanded.

9. WORK PLAN AND COST FOR SERVICES

In response to this Performance Work Statement, the contractor is required to provide a written work pan in their quote package. The work plan must provide adequate information to give Reclamation a clear understanding of the level of effort, work schedule, anticipated labor mix, equipment, etc. proposed by the Contractor to complete the work.

ATTACHMENT A – FUNDED LOCATIONS MAPS

ATTACHMENT B – RESERVOIR AND BOAT RAMP INSPECTION SCHEDULE FOR FUNDED LOCATIONS

Navajo Reservoir

Ramp Start Date End Date Hours Days of Week Hours per Week

Pine 10/1/2021 2/28/2022 7am-4pm All week 56 Pine 3/1/2022 9/30/2022 5am-8pm All week 105 Sims 10/1/2021 2/28/2022 8am-6pm Th, F, Sa, Su 40 Sims 3/1/2022 9/30/2022 6am-7pm Th, F, Sa, Su 44 Elephant Butte Reservoir Marina del Sur 10/1/2021 2/28/2022 7am-4pm W, Th, F, Sa, Su 45 Marina del Sur 3/1/2022 9/30/2022 5am-8pm All week 105 Rock Canyon* 10/1/2021 2/28/2022 7am-4pm W, Th, F, Sa, Su 45 Rock Canyon* 3/1/2022 9/30/2022 6am-8pm All week 98 Damsite* 10/1/2021 2/28/2022 7am-4pm W, Th, F, Sa, Su 45 Damsite* 3/1/2022 9/30/2022 6am-8pm All week 98 Damsite Low Water 10/1/2021 2/28/2022 7am-4pm W, Th, F, Sa, Su 45 Damsite Low Water 03/1/2022 9/30/2022 6am-8pm All week 98 Caballo Reservoir Palomino 10/1/2021 2/28/2022 6am-6pm Th, F, Sa, Su 48 Palomino 03/1/2022 9/30/2022 6am-6pm All week 84 Dam Site* 10/1/2021 2/28/2022 6am-6pm Th, F, Sa, Su 48 Dam Site* 03/1/2022 9/30/2022 6am-6pm All week 84 Brantley Reservoir East 10/1/2021 2/28/2022 6am-6pm Th, F, Sa, Su 48 East 03/1/2022 9/30/2022 6am-6pm All week 84 West 10/1/2021 2/28/2022 6am-6pm Th, F, Sa, Su 48 West 03/1/2022 9/30/2022 6am-6pm All week 84 Champion Cove 10/1/2021 2/28/2022 6am-6pm Th, F, Sa, Su 48 Champion Cove 03/1/2022 9/30/2022 6am-6pm All week 84

* Depending on water levels in the reservoir, these locations may be closed, and inspectors will be moved to the areas still open.

ATTACHMENT C – QA/QC INSPECTOR TEMPLATE

Watercraft Inspection and Decontamination Station "Authorized Location" QA/QC Evaluation Form

Authorized Location:

Date and Time:

Inspector ID # or Name:

Boater history as verbally provided to inspector:

INTRODUCTION AND EDUCATION (Initial Contact) Yes No NA Did inspector greet boater (e.g. introduce themselves, welcome them, inform boater inspections/decontaminations are FREE, etc.)?

Did inspector provide any verbal AIS boater education (e.g. purpose of inspections, specifics on mussels or other AIS)?

Did inspector explain/educate what they’re looking for (bumps that don’t rub off, mussels, mud, plants, water, etc.)?

Did inspector provide boater a brochure or other educational items?

Did inspector mention “Clean/Drain/Dry” in their introduction/education?

Education Section Total Points

ENTRANCE INSPECTION Yes No NA Initial Assessment:

Required Safety Procedure (turn off engine, set parking brake and ask the boater to get out of the vehicle) Record conveyance hull# and/or trailer license plate Checked for seal (note: inspector can do this without verbal acknowledgment) If seal is present, inspector verified receipt and followed seal protocol (NA if no seal) Determine Risk Factors:

Asked if boat has launched in out-of-state water in the last 30 days Asked what waters the boat has been in during the last 30 days Checked to see if the boat is dirty below waterline (note: inspector can do this without verbal acknowledgment) Note: QC Team has no method to determine if inspector properly identified their vessel as complex so that risk factor is absent for this section Note: Standing water risk factor is documented during DRAIN portion of H.E.A.D below and therefore is absent from this section.

Entrance Inspection Continue on the Next Page – H.E.A.D.

H.E.A.D – ENTRANCE Yes No NA H Hull and Trailer – Rapid Exterior Inspection

Look over entire boat on both sides of hull and trailer (Note: inspector must feel boat and trailer using their hands) Physically inspect through hull fittings on hull Checked trailer bunks or rollers, lights and electrical Removed plants (if plants or fragments are on board) Asked boater to remove hull drain plug Asked boater to activate bilge pumps, if applicable

E Engine Asked for outboard to be lowered Visually and physically inspected engine Used a flashlight Visually and physically inspected gimbal area of the outdrive Visually and physically inspected transom or rear of boat

A Anchor and Equipment Checked Checked anchor Checked anchor rope or chain for mud, plants, and/or AIS Checked any additional equipment (e.g. paddles, buoys, ropes, nets, etc.)

Checked anchor storage compartment, if applicable

D Drain and Check Interior Compartments Asked permission to board watercraft or stand on fenders (may be necessary to see interior compartments on watercraft)

Checked for standing water in interior compartments (e.g. live wells, bait wells, equipment storage, bilge, etc.)

Bonus point if inspector sponged, toweled, or pumped water out of boat to ensure a dry boat entering (or had owner do it).

Cl os eo ut

Asked owner to replace hull plug Asked boater to raise the engine Ensure all inspectors are finished and nothing found (e.g. yell “stand clear” for safety) Note: NA if only one inspector Repeated Clean, Drain, and Dry Thanked boat owner (can happen anytime during procedure) Watercraft inspector mentions positive waterbodies that are high risk Watercraft inspector provides NMDGF AIS contact info

OVERALL SCORE

Bonus point if watercraft inspector is friendly (to be determined by reviewer) Entrance Inspection Total Points

ENTRANCE DECONTAMINATION (IF APPLICABLE) Yes No NA Required mandatory decontamination (only score those that apply to required decontamination) Back-flushed through hull fittings Flushed interior compartments that held water Flushed engine or motor Sprayed hull Sprayed trailer Performed a plant treatment Applied correct pressure at the correct times (e.g. low pressure in interior compartments and carpets) Took water temperature before and during contamination Entrance Decontamination Total Points

EQUIPMENT AND MATERIALS Yes No NA Did the inspector have the following tools?

WID Activity Log Form or Electronic Data Collector Flashlight Educational brochures Thermometer (non-contact laser type) to make sure water is hot Bonus point if the inspector used a magnifier or mirror during the inspection Did WID staff have identification or wear a uniform (e.g. shirt, badge, hat, vest, etc.)

Was inspection station well signed?

Is it obvious to boater where to go for inspection?

Was decontamination station well equipped (if decontamination was performed)?

Equipment and Materials – Total Points

ENTRANCE COMMENTS:

Wait time (time upon entering inspection area to time when inspector introduces himself/herself):

Entrance inspection time (time from beginning of inspection to time when boater drives off):

This section is not used for scoring purposes but for agency info regarding typical time needed for a watercraft inspection.

ATTACHMENT D – CUSTOMER COMPLAINT RECORD TEMPLATE

CUTOMER COMPLAINT RECORD DATE / TIME OF

COMPLAINT

SOURCE OF COMPLAINT

COMPLAINANT’S NAME PHONE NUMBER EMAIL ADDRESS NAME OF PERSON TO

WHOM THE COMPLAINT IS

ABOUT

NATURE OF COMPLAINT

COMPLAINT PREPARED BY

RESERVOIR / RAMP NAME

RESULTS OF COMPLAINT

CORRECTIVE ACTION TAKEN BY CONTRACTOR

RECEIVED / VALIDATED BY