PERFORMANCE WORK STATEMENT

Video Teleconferencing System Troubleshooting, Repair, and Integration Room 515

1. Description of Services / Scope of Work The contractor shall provide all labor, materials, equipment, tools, transportation, supervision, technical expertise, and incidentals necessary to assess, troubleshoot, repair, configure, integrate, and restore operational video teleconferencing (VTC) capability within the 27th Special Operations Support Squadron facilities located in Building 724 at Cannon Air Force Base, New Mexico.

The objective of this requirement is to identify deficiencies within the existing VTC system and correct those deficiencies to provide a reliable, user-friendly, and fully functional conferencing capability supporting Department of Defense collaboration platforms such as Microsoft Teams, Zoom, Webex, or other Government-approved platforms.

The contractor shall evaluate the existing audiovisual and VTC infrastructure, determine the cause of current system performance issues, and provide the necessary corrective action to restore or improve system functionality. Corrective action may include repair, replacement, configuration, integration, cabling, programming, testing, or other actions necessary to meet the required VTC capabilities.

2. Period of Performance The contractor shall complete site assessment, troubleshooting, repair, installation, integration, configuration, and operational testing within 90 calendar days after contract award, unless otherwise approved by the Contracting Officer.

Final acceptance shall occur after successful functional testing and demonstration of restored VTC capability to the Government.

3. Specific Requirements The contractor shall assess, troubleshoot, repair, configure, integrate, and test the existing VTC system to provide the following minimum capabilities:

3.1 VTC and Collaboration Capability

The restored system shall support software-based video conferencing using a Government-provided laptop or workstation through a simple user connection. The system shall support collaboration platforms such as Microsoft Teams, Zoom, Webex, or other Government-approved conferencing platforms.

The system shall provide, at a minimum:

• High-definition video suitable for conference, briefing, and collaboration use.

• Integrated audio and video synchronization.

• Clear audio pickup and output suitable for professional conferencing.

• Reliable connectivity between Government-provided devices and the installed VTC/audio-visual system.

• Ability to use existing or repaired cameras, microphones, displays, speakers, cabling, control interfaces, and other audiovisual components as required.

• Ability to switch between available video sources or cameras, as applicable to the existing system design.

• Camera tracking or speaker-tracking capability if supported by existing equipment or required to restore the intended system function.

• Stable and repeatable operation without excessive user troubleshooting.

3.2 Troubleshooting and Repair

The contractor shall inspect and troubleshoot the existing VTC system to identify causes of system failure, degraded performance, or operational limitations. Troubleshooting shall include, as applicable:

• Existing cameras, microphones, speakers, displays, codecs, converters, extenders, control systems, switching equipment, cabling, connectors, power supplies, and rack-mounted equipment.

• Signal flow for video, audio, control, USB, HDMI, network, and other relevant interfaces.

• Configuration settings, firmware/software settings, routing, source selection, control programming, and user interface functions.

• Cable pathways, terminations, adapters, and connection points.

• Compatibility between existing equipment and Government-approved conferencing platforms.

• Any missing, obsolete, damaged, incompatible, or improperly configured components affecting system functionality.

The contractor shall correct identified issues necessary to restore required VTC capability. Repairs may include replacement of defective or incompatible components when required to achieve the required performance outcomes.

3.3 Replacement Parts and Materials

The contractor shall provide any replacement parts, materials, cabling, connectors, adapters, mounting hardware, power supplies, converters, extenders, control components, or integration hardware necessary to restore the system to the required operational capability.

Replacement components shall be commercial items suitable for professional audiovisual and VTC integration.

Components shall be compatible with the existing infrastructure and shall not reduce system capability, reliability, security, or maintainability.

Brand names are not required. Any proposed replacement equipment shall meet or exceed the required performance capabilities and shall be compatible with existing Government infrastructure.

3.4 Cybersecurity and Encryption

Any component that performs encryption, authentication, secure management, signaling media transport, remote access, or other cryptographic services shall use FIPS 140-2 or FIPS 140-3 validated cryptographic modules, as applicable, and shall be configured to operate in the approved/FIPS mode when used for SIPR or other Government0direct classified operations.

All wireless, Bluetooth, cloud-based management, and recurring-license features shall be disabled or excluded unless specifically approved by the Government.

4. Installation and Integration Requirements The contractor shall integrate repaired or replacement components with the existing audiovisual and VTC infrastructure within the facility.

Installation and integration may include:

• Removal and disposal of obsolete, defective, or unused VTC equipment as approved by the Government.

• Installation of replacement AV/VTC components.

• Cable replacement, repair, routing, labeling, and termination.

• Configuration of camera routing, video switching, audio routing, control functions, and device interfaces.

• Integration with existing equipment racks, displays, cameras, microphones, speakers, codecs, or control systems.

• Verification that system controls and user interfaces operate as intended.

• Cleanup of all work areas after installation.

The contractor shall provide all required cabling, connectors, mounting hardware, adapters, power supplies, and integration hardware necessary to complete the repair and restoration effort.

5. Testing and Acceptance Following repair and integration, the contractor shall conduct functional testing of the restored VTC system.

Testing shall verify, at a minimum:

• Successful connection using a Government-provided laptop or device.

• Video conferencing connectivity through Government-approved platforms.

• Camera functionality, including routing, switching, positioning, tracking, or presets as applicable.

• Audio pickup, audio output, clarity, and synchronization.

• Display output and video signal quality.

• USB, HDMI, network, control, or other required interface functionality.

• Stable system operation during a live or simulated VTC session.

• User operation without excessive technical support.

The contractor shall demonstrate full system functionality to Government personnel prior to final acceptance.

Final acceptance shall be based on successful demonstration that the repaired system meets the required operational capabilities in this PWS.

6. Documentation and Training The contractor shall provide basic documentation sufficient for Government personnel to operate and maintain the restored VTC system.

Documentation shall include, as applicable:

• Description of deficiencies identified.

• Summary of corrective actions performed.

• List of replaced components.

• Basic operating instructions.

• Connection instructions for Government-provided laptops or devices.

• Troubleshooting steps for common user issues.

• Warranty information for installed components.

The contractor shall provide a basic operational demonstration to Government personnel after repair and testing.

7. Option-Year Guaranteed VTC Support Plan The Government requests pricing for four (4) separate option years of guaranteed VTC maintenance and support for the VTC systems serving rooms 515, 119, and 121. Each option year shall provide continued contractor support after installation to help ensure the systems remain operational and available for Government use.

The support plan shall include contractor availability for remote troubleshooting, onsite support when required, system diagnostics, configuration assistance, corrective maintenance, and restoration support if the VTC systems stop working, experience connectivity issues, or otherwise fail to operate as intended.

Pricing shall be provided as a fixed-price annual support/retainer amount for each option year and shall clearly identify what is included, including response times, remote support, onsite support, service-call limits, labor-hour limits if applicable, parts/materials, travel, and any exclusions or additional billable costs. The contractor shall not perform out-of-scope upgrades, replacements, or major repairs without prior Government approval.

The support plan is intended to provide guaranteed contractor availability and maintenance support, not unlimited equipment replacement or system modernization.

8. Government Furnished Property The Government may provide access to existing audiovisual infrastructure, VTC equipment, equipment racks, displays, cabling pathways, room spaces, and Government-provided laptops or devices required for testing.

All Government-furnished equipment shall remain Government property.

9. Access and Security Requirements Contractor personnel shall comply with Cannon Air Force Base installation access and security requirements.

Contractor personnel may be required to access controlled or secure areas within Building 724. When accessing these areas, contractor personnel shall:

• Be subject to installation access screening or background checks as required by base security procedures.

• Be escorted by Government personnel while working within controlled or secure areas unless otherwise approved.

• Comply with all applicable installation security policies and procedures.

The contractor shall coordinate all facility access requirements with the Government-designated point of contact prior to performing work on site.

Work shall normally be performed during standard duty hours unless otherwise coordinated with and approved by the Government.

10. Contractor Qualifications The contractor shall possess demonstrated experience integrating video teleconferencing (VTC) and audiovisual collaboration systems within Department of War enterprise collaboration environments.

The contractor shall ensure personnel performing work under this contract are qualified to install, configure, and integrate audiovisual equipment and conferencing systems compatible with enterprise collaboration platforms.

Contractor personnel requiring access to Government facilities shall comply with all Cannon Air Force Base installation access and security requirements.

Contractor personnel may be required to access controlled or secure areas within Bldg. 724. When accessing these areas, contractor personnel shall:

• Be subject to installation access screening or background checks as required by base security procedures.

• Be escorted by Government personnel at all times while working within secure areas, unless otherwise determined at a later time.

• Comply with all applicable installation security policies and procedures.

The contractor shall coordinate all facility access requirements with the Government-designated point of contact prior to performing work on site.

11. Warranty The contractor shall provide a minimum one-year warranty on all installed equipment and workmanship beginning on the date of Government acceptance.

The warranty shall cover defects in material, hardware, and workmanship. During the warranty period, the contractor shall repair or replace defective components at no additional cost to the Government.

Warranty service shall include labor, parts, travel, and any required on-site service necessary to restore system functionality.