Attachment 2_MASC PWS _FinalV 081320.docx

PERFORMANCE WORK STATEMENT

ARSOUTH System Upgrade and Preventive Maintenance Service for Managed Automated Security Control (MASC) Access Control System and Components Building 1000 13 August 2020

1. GENERAL: This is a non-personal services contract to perform preventive maintenance services on access control security system hardware, software, devices and components. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, material, supervision, and other items and non-personal services necessary to perform INTELLI-SITE OSSI upgrade and preventive maintenance checks and services of access control electronic security systems and components as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. BACKGROUND: The current access control system contract for building 1000 will expire in September 2020. The system is composed of approximately 69 biometric/proximity card readers, 65 door sensors, 10 proximity/pin card readers, 2 biometric enrollment readers, 31 circuit board panels, 2 central control registration stations, 1 Backup Slave Station, 1 Uninterrupted Power Supply (UPS) and 20 Altronix power supply. The current INTELLI-SITE OSSI operating system has been updated on the 4th floor to the current operating system. The 1st floor control registration station and the backup slave station are both operating on Windows 7 software with INTELLI-SITE OSSI 2016 software. Windows 7 End of Life was 14 January 2020 and Microsoft will no longer upgrade nor provide support for Windows 7. It is vital to the ARSOUTH mission to upgrade the software in order to prevent system failure within building 1000.

1.3 OBJECTIVES: Upgrade the MASC system to current Windows operating platform and INTELLI-SITE OSSI operating system. Perform preventive maintenance checks and services of the MASC access control system and components; central control registration station, circuit board panels, distribution panels, electric switch locks, magnetic locks, motion sensors, power supply, biometric/proximity readers w/number and key pads and conduit/wire as required.

1.4. SCOPE OF WORK: The Contractor shall provide qualified personnel, services, materials, equipment, supplies and facilities necessary to: 1) Upgrade the 1st floor control registration station and the backup slave station with current Window and INTELLI-SITE OSSI software/hardware. 2) After all upgrades are completed, the contractor will provide diagnostics, trouble shooting, preventive maintenance, and repair/replacement of the software/hardware and doors 2) Perform Quarterly Preventive maintenance checks and services of access control electronic security system hardware, devices and components, circuit board panels, power supply, electric strike locking devices, electronic motion sensor devices, biometric readers w/number key pad, computer hardware and software applications and conduit as required: 3) Provide Technical Telephonic Support: and 4) Provide 48 Hour Emergency Repair Services.

1.4.1. The Contractor shall comply with all applicable laws, rules and regulations, including but not limited to those included in Section 6 of the PWS.

1.5. PERIOD OF PERFORMANCE: The period of performance is 12 months base period with four (4) 12 months options.

The Government reserves the right to extend the term of the contract at the prices set forth in Section B, Supplies or Services and Prices/Costs, in accordance with the terms and conditions contained in the Federal Acquisition Regulation (FAR) clause 52.217-9 entitled, “Option to Extend the Term of the Contract.”

1.6. GENERAL INFORMATION:

1.6.1 Quality Control Plan (QCP): The contractor is responsible for all actions necessary to allow for successful completion of this contract. The Contractor shall develop, implement, and maintain a QCP program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.2 Quality Assurance (QA) This Contract is being established using FAR Part 12 Acquisition of Commercial Items and FAR Part 13 Simplified Acquisition Procedures; therefore, no Quality Assurance Surveillance Plan (QASP) is required. The Government will rely on the contractor’s assurances that the commercial supplies and/or services tendered for acceptance conform to the contract requirements.

1.6.3. RECOGNIZED HOLIDAYS: N/A

1.6.4 Hours of Operation: The contractor shall conduct business between the hours of 0800 and 1700 Monday thru Friday except federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor shall only conduct business with designated government personnel listed as points of contact (POCs). Names of authorized personnel will be provided to the Contractor by the government, in writing, and updated as necessary throughout the contract period.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at government facilities, building 1000 ((biometric readers, card readers in the parking lot, sensors, electric switch locks and circuit control board panels, registration station, and components, printer, signature pad, digital camera, software programs and database are located at building 1000) Fort Sam Houston TX.

1.6.6 Type of Contract: The government will award a “HYBRID” contract and “Firm Fix Price” for quarterly PMCS.

1.6.7 Security Requirements:

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.7.2 Personnel Security Clearance Requirements: A security clearance is not required. The Contractor shall be responsible for the security of all organizational/unit information. The Contractor shall provide the names of the service technician personnel responsible for providing the preventive maintenance service of this contract to the Contracting Officer Representative (COR) within thirty (30) days of contract award.

1.6.7.3 Background Checks.: At the time of award of the contract or when hiring new contract workers, the Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check done by the State Police Department of their U.S. residence. Security checks that have been completed as part of a security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the Government Representative upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a security check reveals information an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the Government Representative, the following information on any contractor or subcontractor employee performing services under this contract:

· Full birth name

· Married name (if applicable)

· SSN or local equivalent (ID card number)

· Date of birth

· Place of birth (city, country)

1.6.7.3.1 Background Check Notification Requirement: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately:

1.6.7.4 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures: N/A

1.6.7.4.1 Contractor Common Access Card (CAC) Eligible Requirements: N/A

1.6.7.4.2 Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access: Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

1.6.7.5 Contractor shall ensure that all contractor employees and sub-contractor employees performing services under this contract have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify. Contractor will ensure that all contractor employees and sub-contractor employees who reside in the U.S. performing services under this contract have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify. Personnel that have not met the employment eligibility requirement on this website are not authorized to perform services under this contract. Verification of the eligibility check will be made available to the KO or COR upon request. This requirement is not in lieu of and does not relieve the Contractor from the I-9 Employment Eligibility Verification Forms for employment of personnel.

1.6.7.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. If applicable, government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel.

1.6.7.7 Key Control: N/A

1.6.7.8 Lock Combinations: N/A

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following personnel are considered key personnel by the government:

Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO within 5 days of the expected change. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800 and 1700 ., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.11 Special Qualifications or Certifications: N/A

1.6.12 Identification of Contractor Employees: All contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produce by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.6.13 Contractor Travel: N/A

1.6.14 Other Direct Costs (ODC): N/A

1.6.15 Data Rights: N/A

1.6.16. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.6.17. Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.18 Organizational Conflict of Interest (OCI): N/A

1.6.19 Phase-in/Phase-Out (PIPO) Period: N/A

1.6.20 Training Requirements: Contractor personnel must be licensed/certified on the Managed Automated Security Control (MASC) System, Intelli-Site Security Management Software 3.1 computer registration system with MAC-4R-MASC Access Controller, W/12VDC access circuit board panels, and HID Prox/Bio/Key HU 6180BKR14 biometric fingerprint readers.

1.6.21 OPSEC Awareness: If the Contractor, or a subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of government facilities or activities, unless related to service to be provided. All government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information.

1.6.20 Foreign (OCONUS) Requirements: N/A

PART 2

DEFINTIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. Note: The only individual who can legally bind the Government.

2.1.3. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.8. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.9. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.10. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

2.1.11. Quality Control (QC). Tasks performed by the contractor to improve the quality of the organization’s output.

2.1.12. Shall. Imperative.

2.1.13. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.12. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. Work Week. Monday through Friday, unless specified otherwise

2.2. ACRONYMS:

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: N/A

3.2 Facilities: N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under section 3 of this statement.

4.2 Secret Facility Clearance: N/A

4.3. Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements for the provision of services established under the terms of this contract.

4.4. Equipment: The Contractor shall provide equipment and instrumentation necessary to perform all required work as specified above.

PART 5

SPECIFIC TASK

5. SPECIFIC TASKS:

5.1 Basic Services: The contractor shall upgrade all software/hardware to current operating Windows and INTELLI-SITE OSSI systems. The contractor shall provide Quarterly Preventive Maintenance Checks and Services necessary to maintain the MASC access control electronic security system operational and in good working order.

5.2 Task Heading: The contractor shall perform four quarterly preventive maintenance checks and services for the access control equipment located in buildings 1000, services shall be performed between 80 -90 days from the date of the last service as specified below:

5.2.1 Parts List: Commonly used, but not all inclusive list of parts that the contractor shall replace, as needed, during the quarterly maintenance checks, at no additional charge to the Government:

5.2.2 Conduct Physical Inspection of Equipment: Ensure all data is captured in computer intelli-site program and that badging and alarm surveillance programs are registering access activities.

5.2.3 Conduct physical and visual inspection of all door electric/magnetic locks to ensure door sensors disengage the lock when exiting the doors; when badge is swiped in front of readers and when pin numbers and personal fingerprint are entered in the biometric proximity readers, wires/cables, sensors (adjust, clean, or replace as needed).

5.2.4 Conduct physical inspection and test of all door biometric readers (adjust, clean, or replace as needed).

5.2.5 Conduct physical inspection of panels, back-up battery supply, and cable/wire connections (adjust, clean, or replace as needed).

5.2.6 Conduct physical and visual inspection of MASC Access Control Computer Systems and components, x 2, 1st floor west wing and 4th floor east wing building 1000 (Badge printer, paper printer, digital camera, signature pad, alternate power supply, modems, and all wire and cables associated with the computer system (adjust, clean, update with new software programs or devices associated with the MASC system, or replace, components/hardware/software, as needed in buildings 1000).

5.2.7 Scan and purge Digital Access Control Database. Remove old and redundant data from the computer system’s database.

5.2.8 Once PMCS is completed, the access control system shall provide clear visual images and data in order to conduct badging, activities and alarm monitoring operations. Command and control of the system is the function of the Assistant Chief of Staff Operational Protection Directorate (ACSOPD).

5.2.9 Submit a written report within 10 days of completion of each quarterly maintenance check to the COR describing status of system components.

5.2.10 Telephone Technical Support Services: The Contractor shall provide technical support services for the MASC access control electronic security system to USARSOUTH via telephone between 0800 and 1700. Monday through Friday, except for the recognized federal holidays.

5.2.11 Unscheduled Repair Services: The Contractor shall provide unscheduled repair services on the MASC system as requested by the COR or KO. The Contractor shall respond within 48 hours of notification, between the hours of 0800 and 1700., Monday through Friday, or the first duty day following a weekend or holiday. Response includes contractor personnel having necessary tools available to conduct repairs. Submit a written report within 10 days of completion of any unscheduled repair services to the COR describing repair services performed, repair parts provided, and final status of system after completion of repair services.

5.2.12 Repair Parts: Contractor shall provide all necessary repair parts that are needed to make repairs to the MASC Access Control Computer System. Government will pay actual cost of repair parts. The contractor shall provide the COR with a written quote for all necessary repair and/or maintenance parts. The COR will review the contractor's submittal prior to part replacement. The contractor shall use only new parts and shall show the new part to the COR prior to installation. The contractor shall show the COR the damaged part after replacement.

5.3. CONTRACTOR MANPOWER REPORTING (CMR): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.sam.gov. Select Entity Registrations and then select Service Contract Reporting SAM, Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. If contract period of performance ends prior to September 30, the contractor has 30 days from end date of the contract to complete the CMR requirement.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE REGULATIONS (CURRENT EDITIONS):

6.1. The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 AR 735-5, Policies and Procedures for Property Accountability

6.1.7 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.8 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.9 AR 25-2, Information Assurance

6.1.10 DODI 2000.16 DoD Antiterrorism (AT) Program

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1 Technical Exhibit 1 – Performance Requirements Summary

7.2 Technical Exhibit 2 – Deliverables Schedule

ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS # 1

Contractor to provide Windows operating platform and INTELLI-SITE OSSI operating system upgrades and shall conduct quarterly PMCS IAW Paragraphs 5.1 and 5.2.1 to include subparagraphs 5.2.2 through 5.2.9 of PWS

The contractor shall perform the upgrades for software and computer hardware for 2 of the work stations and conducted quarterly PMCS IAW Paragraph 5.1 and 5.2.1 to include subparagraphs 5.2.2 through 5.2.9 of PWS

PRS # 2

The Contractor shall provide technical service support via telephone Mon-Fri, 0800 and 1700. IAW Paragraph 5.2.10 of PWS

The Contractor provided technical service support via telephone Mon-Fri, 0800 and 1700. IAW Paragraph 5.2.10 of PWS

PRS # 3

The Contractor shall provide unscheduled repair service response within 48 hours IAW Paragraph 5.2.11 of PWS

The Contractor provided unscheduled repair service response within 48 hours IAW Paragraph 5.2.11 of PWS

ATTACHMENT 2

DELIVERABLES SCHEDULE