Attachment 2. Performance Work Statement (PWS).pdf

PWS – Grounds Maintenance Services Fort Bliss, TX

Performance Work Statement (PWS)

Grounds Maintenance Service Fort Bliss – El Paso, TX

03 January 2024

Table of Content

1.0 General Information

1.1 Background

1.2 Objective

1.2.1 Mission Requirements

1.3 Climate Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Permits

1.10 Excavation Permits

1.10.1 Road Conditions

2.0 Requirements

2.1 Description of Service

2.1.1 Non-Personal Services

2.2 General Information

2.2.1 Period of Performance

2.2.2 Transition

2.2.2.1 Phase In

2.2.2.2 Phase Out

2.2.3 Place of Performance and Hours of Operations

2.2.3.1 Place of Performance

2.2.3.2 Hours of Operations

2.2.3.3 Restricted Access

2.2.3.4 Inclement Weather Delay

2.2.3.5 Emergency Operations Situations

2.2.3.6 Federal Holidays

2.2.3.7 Travel/Temporary Duty

2.3 Emergency Services

2.3.1 Emergency Medical Treatment

2.3.2 Accident Reporting

2.4 Contract Administration and Management

2.4.1 Post Award Conference/Performance Evaluation Meetings

2.4.2 Key Government Personnel

2.4.2.1 Contracting Officer

2.4.2.2 Contracting Officer’s Representative

2.4.2.3 COR Authority

2.4.2.4 COR Functions

2.4.2.4.1 Contractor Representation

2.4.3 Key Contractor Personnel

2.4.3.1 Project Manager

2.4.3.2 Operations and Maintenance Superintendent

2.4.3.3 Quality Control Supervisor

2.4.3.4 Quality Control Inspectors

2.4.3.5 GFEBS Project Manager Coordinator

2.4.3.5.1 GFEBS Certification

2.4.4 Contractor Requirements

2.4.4.1 U.S. Residency

2.4.4.2 Common Access Card

2.4.4.3 Qualification Standards

2.4.4.4 Contractor Identification

2.4.4.4.1 Contractor ID Badge

2.4.4.5 Standards of Conduct

2.4.4.6 Contractor Hiring Restrictions

2.4.5 Business Relations

2.4.5.1 Contractor Advertising

2.4.6 Manual Operations

2.4.7 Customer Comments

2.5 Work Management

2.5.1 Coordination

2.5.2 Work Clearance

2.5.3 Work Status

2.5.4 General Fund Enterprise Business System

2.5.5 Work Standards

2.5.6 Disposal

2.5.7 Environmental Requirements

2.5.7.1 Particulate Matter

2.5.7.2 Construction (Storm Water) permits

2.5.7.3 Utility Clearances

2.5.7.4 As-Built Drawings

2.5.7.5 Maintenance of Work Site

2.5.7.6 Installation Recycling Program

2.5.7.7 Actions and Delivery

2.5.7.8 Facilities, Systems, and Equipment Identified for Future Replacement

2.5.7.9 New Components

2.5.7.10 Energy Conservation Standards

2.6 Demand Maintenance Orders

2.7 Preventive Maintenance Orders

2.8 Operations Work Orders

2.9 Project Work Orders

2.10 Warranty Program

2.11 Technical Document Library Operation

2.12 Maintain As-Builts

2.13 Historic Property or Archaeological Sites

2.13.1 Repair and Replacement

2.14 Security

2.14.1 Access and General Protection/Security Policy and Procedures

2.14.1.1 Force Protection Conditions

2.14.2 Commander Requirements

2.14.3 Government Vehicles

2.14.3.1 Contractor Vehicles Identification

2.14.4 Contractor Vehicle Registration

2.14.5 Contractor and Vendor Access

2.14.5.1 Visitor Control Center

2.14.5.2 Physical Security

2.15 Security Training

2.15.1 Anti-Terrorism (AT) Level I Training

2.15.2 iWATCH Training

2.15.3 Operational Security Awareness Training

2.15.4 FPCON Advisory

2.15.5 Network Access

2.15.5.1 Security of Classified Items

2.16 Safety

2.16.1 Safety Plan

2.16.2 Occupational Safety and Health Administration

2.16.3 Reporting of Fire and Safety Hazards

2.17 Training, Physical Requirements, or other Expertise Required

2.17.1 Certifications

2.17.2 New Facilities Equipment Training

2.17.3 Asbestos Awareness Training

2.17.4 Child Abuse Prevention, Identification and reporting

2.18 Recycled Content Materials

2.18.1 Green Procurement

2.18.2 Construction and Demolition Diversion

2.18.3 Environmental Compliance

2.18.3.1 Safety Data Sheet

2.18.3.2 HAZCOM Training

2.18.4 Hazardous Waste

2.18.4.1 Resource Conservation and Recovery Act

2.18.4.2 Environmental Responsibility

2.18.4.3 Compliance with Environmental Laws and Regulations

2.18.5 Environmental Management System

2.18.6 Perform Hazardous Material Work

2.18.6.1 Asbestos Containing Material Abatement

2.18.6.2 Lead Based Paint Abatement

2.18.6.3 Mold Abatement

2.18.6.4 Sampling and Testing

2.18.7 Spill Plan

2.18.8 Energy and Utilities Conservation Programs

2.19 Contingency Plans

2.19.1 General

2.19.2 Disaster Contingency Plan

2.19.3 Mobilization Contingency Plan

2.19.4 Labor Dispute Contingency Plan

2.19.4.1 Essential Services

2.19.5 Emergency Utilities Operating Procedures

2.19.5.1 Other Emergency Services to include

3.0 Performance Requirements and Standards

3.1 Quality Assurance

3.2 Quality Control Plan

3.2.1 Quality Control Files

3.3 Customer Feedback Program

4.0 Performance Task Requirements, Standards and Acceptable Quality Levels

5.0 Common Levels of Support

5.1 General Information

5.1.1 Overview

5.2 Description of Services

5.2.1 Scope

5.2.2 Service in High Visibility Areas

5.2.2.1 Mowing

5.2.2.2 Edging

5.2.2.3 Trimming

5.2.2.4 Fertilizing and Liming

5.2.2.5 Seeding and Sodding

5.2.2.5.1 Seeding

5.2.2.5.2 Hydroseeding

5.2.2.5.3 Sodding

5.2.2.5.4 Aerating and Overseeding

5.2.2.6 Maintain Landscaped/Xeriscape Areas

5.2.2.7 Weed Control

5.2.2.7.1 Consolidated List of Chemicals

5.2.2.7.2 Weed and Grass Control

5.2.2.7.3 Pesticides

5.2.2.8 Remove Debris, Leaves, Tumbleweeds, and Litter

5.2.2.9 Service/Maintain Trees

5.2.2.9.1 Perform Mechanical Tree Spading and Transplanting

5.2.2.9.2 Tree Mulching

5.2.2.9.3 Tree Fertilization

5.2.2.9.4 Tree Pruning

5.2.2.9.5 Tree Removal and Replacement

5.2.2.9.5.1 Emergency Tree Removal

5.2.2.9.5.2 Reforestation

5.2.2.10 Hedge and Shrub Maintenance

5.2.2.10.1 Hedge and Shrub Mulching

5.2.2.10.2 Hedge and Shrub Fertilization

5.2.2.10.3 Hedge and Shrub Pruning

5.2.2.11 Irrigation

5.2.2.11.1 Application Rates

5.2.2.11.2 Operation of Irrigation Systems

5.2.2.11.3 Maintenance of Irrigation Systems

5.2.2.12 Service/Maintain Xeriscape Areas

5.2.2.13 Athletic Fields Grounds Maintenance

5.2.2.14 Special Services

5.2.3 Service Common Areas

5.2.4 Service Fire Breaks and Ranges

5.2.5 Service Unimproved Areas

5.2.6 Service Specialized Locations

5.2.6.1 Artificial Turf

5.2.6.2 Outdoor Trash and Recycle Bins

5.2.6.3 Dispensers Refills

5.2.7 Other Special Services

5.2.8 Special Equipment Requirements

6.0 Deliverables

7.0 Related Documents

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.2.1 Forms

7.3 Technical Exhibit

7.4 Government-Furnished Facilities and Equipment

7.4.1 Utilities

7.5 Contractor-Furnished Material / Property / Equipment

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.2.1 Identification of Contractor Vehicles and Trailers

7.6 U.S. Department of Labor Wage Determination

7.7 System for Award Management

PWS – Grounds Maintenance Services Fort Bliss, TX 1

1.0 General Information. This is a non-personal services contract to provide grounds maintenance services for the U.S. Army Garrison Fort Bliss, Texas. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

1.1 Background. Located in El Paso, TX, Fort Bliss is home to the 1st Armored Division.

Fort Bliss is a U.S. Army Force Command (FORCSOM) installation comprised of other commands: U.S. Army Medical Command (MEDCOM), Joint Task Force North (JTF- NORTH), U.S. Army Training and Doctrine Command (TRADOC), and U.S. Army Reserve (USAR). Fort Bliss is comprised of approximately 1.12 million acres of land in Texas and New Mexico. The base population consists of approximately 50,000 individuals. The Main Cantonment Area of Fort Bliss is located adjacent to El Paso, Texas. The Fort Bliss website can be located at https://www.bliss.army.mil. Ft. Bliss has contracted Grounds Maintenance service for the past twelve (12) years.

1.2 Objective. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the applicable publications listed in Paragraph 7, Related Documents. The objective of this contract is to establish services for grounds maintenance throughout Fort Bliss.

1.2.1 Mission Requirements. The Contractor shall ensure all work is in support of mission requirements tendered to the Government for acceptance and conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. Without additional expense to the Government, the Contractor shall ensure subcontractors obtain all licenses, and permits required to perform this work under this contract. The intent is to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost-effective ways to fulfill base operations and their component needs, emphasizing innovation and commercial best practices.

1.3 Climate Conditions. The average annual rainfall is twelve (12) inches; with the wettest months being July through September. The Contractor shall be prepared and schedule accordingly to meet the requirements of this contract for unusual amounts of rain throughout the year. The average annual snowfall is 0 inches, with snowfall if any, expected during the period of (December through February). The average frost-free period (growing season) during the year is about 200) days. The first killing frost may be expected about late October – early November, and the last killing frost generally occurs in late February – early April. The average annual maximum and minimum temperatures are approximately (107) and (-10) degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of (60) degrees in the month of (April) to a high of (107) degrees in the month of (June/July). Summer temperatures often reach above (107) degrees Fahrenheit, while sub-freezing weather is common during the winter months.

PWS – Grounds Maintenance Services Fort Bliss, TX 2

1.4 Facility Access. Contractor and all associated sub-contractors’ employees shall comply with applicable garrison, facility, and area commander garrison/facility access and local security policies and procedures.

1.5 Traffic Flow. The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting maintenance and repair activities. The Contractor shall notify the Contracting Officer (KO) and the Contracting Officer’s Representative (COR), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets.

Emergency road closures shall be coordinated with Fort Bliss Directorate of Emergency Services (DES) and Fort Bliss operating procedures in conjunction with the KO or COR and will have to be presented in public information sessions monthly.

1.6 Drainage. Maintenance and repair work performed under this contract shall not impede drainage.

1.7 Restoration of Landscape Damage. Trees and other landscape features, and irrigation systems damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government.

1.8 Dust Suppression. The Contractor shall perform dust suppression when necessary, during maintenance and repair activities or as directed by the KO or COR. The Contractor will report this information monthly or as requested by the Government, (i.e., the number of water truck loads and gallons of water used for dust suppression, etc.).

1.9 Excavating & Utility Locations. The Contractor shall perform utility cuts when there is pavement or asphalt to repair existing irrigation systems after obtaining a digging permit to do so. The Contractor shall ensure all locates and stake outs have been performed for underground utility pipes/cables prior to digging operations required by any contract on Fort Bliss property. Mechanical digging shall not be permitted within ten (10) feet of identified underground utilities.

1.10 Excavation Permits. All excavation permits shall be initiated in writing and processed through the local installation operating procedures. The Government requires up to five (5) business days to review and approve excavation permits and provide this approval to the Contractor so the permit can be finalized and returned to the requestor.

The Contractor shall keep record of every approved permit and provide status to the Government.

1.10.1 The Contractor shall implement the use of an excavation clearance form approved by the KO or COR. The clearance form should note all utilities (electrical, natural gas, sanitary sewer, storm sewer, steam, chilled water, and water); and shall have a comment area for noting other requests for utility locates such as telephone, cable TV, high-pressure gas lines, and fiber optics. The form shall also include the NEC response and the local utilities offices locate number as applicable.

2.0 Requirements.

PWS – Grounds Maintenance Services Fort Bliss, TX 3

2.1 Description of Services. See paragraph 5.0 for the specific Common Level of Support (CLS).

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW Federal Acquisition Regulations (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.2 General Information.

2.2.1 Period of Performance (PoP). The PoP consists of a base year consisting of a thirty (30) day phase-in plus eleven (11) months. In addition, there is the option of four

(4) – One (1) year option and a six (6) month possible extension. The PoP is as follows:

Base Year: 01 May 2024 – 30 Apr 2025(includes thirty (30) day phase-in) Option Year 1: 01 May 2025 – 30 Apr 2026 Option Year 2: 01 May 2026 – 30 Apr 2027 Option Year 3: 01 May 2027 – 30 Apr 2028 Option Year 4: 01 May 2028 – 30 Apr 2029 Phase-Out: 01 Apr 2029 – 30 Apr 2029

The following will be applicable only if the Contracting Officer (KO) exercises the six (6) month extension option.

6-month extension: 01 May 2029 – 31 Oct 2029 Phase out: 01 Oct 2029 – 31 Oct 2029

2.2.2 Transition. (Phase In/Phase Out). The Contractor shall prepare and submit (within ten (10) business days after contract award), a Phase In/Phase Out Plan to be implemented by the Contractor. The Contractor shall provide experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. (Deliverable A001)

2.2.2.1 Phase In. During the thirty (30) day phase-in period, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, operations, and any other requirements as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.2.2.2 Phase Out. During the thirty (30) calendar day phase-out period immediately prior to the end of this contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with all

PWS – Grounds Maintenance Services Fort Bliss, TX 4 operations under the contract. The Contractor shall not defer any needed grounds maintenance services for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties.

2.2.3 Place of Performance and Hours of Operation.

2.2.3.1 Place of Performance. The work to be performed under this requirement will be performed throughout the entire area occupied by Ft. Bliss and at any pertinent locations in and around Ft. Bliss, TX. A map of Ft. Bliss is located at Technical Exhibit TE 01a-TE 01k.

2.2.3.2 Hours of Operations. The Contractor shall conduct business between the hours of 0730 to 1630, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. A Directorate of Public Work (DPW) Service Order Desk (SOD) will be operated twenty-four (24) hours a day, seven (7) days a week and be capable of response to customer requests outside of standard working hours.

2.2.3.3 Restricted Access. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, or when routine work is not scheduled for that day; or reschedule the work for the next business day following the closure.

2.2.3.4 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, the Contractor shall notify the KO/Contracting Officer’s Representative (COR) two (2) hours prior to curtailing operations due to inclement weather. The Contractor shall obtain KO/COR approval to resume operations.

2.2.3.5 Emergency Operations Situations. The Contractor shall coordinate with the DPW in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire, or other emergency situations. The Contractor shall be required to provide all normal services during an emergency response unless otherwise directed by the KO/COR, however, emergency response requirements will take precedence over normal schedule/unscheduled services.

2.2.3.6 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day

PWS – Grounds Maintenance Services Fort Bliss, TX 5

Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

2.2.3.7 Travel/Temporary Duty. N/A

2.3 Emergency Services

2.3.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO/COR no later than (NLT) Two (2) hours of the incident. The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the contract. The Contractor shall reimburse the Government for emergency medical services provided, upon receipt of invoice from the medical facility.

Reimbursement shall be made to the US Government.

2.3.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the KO/COR within one (1) hour of each such occurrence.

A completed typed original plus one (1) copy of DA Form 285 Technical Report of U.S.

Army Ground Accident (or equivalent reporting form) shall be delivered to the KO or COR within five (5) business days of occurrence, whenever an accident involving personal injury or Government owned property occurs. (Deliverable A002)

2.4 Contract Administration and Management

2.4.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document. The KO, COR and the DPW management will meet as needed with the Contractor to review the Contractor's performance. Official written minutes of meetings will be recorded by the Contractor and signed by both the Project Manager (PM) and the KO. The written minutes will be distributed within five (5) business after the meeting. If the Government does not concur with any portion of the minutes, recorded by the Contractor, the non-concurrence shall be provided in writing by the KO/COR within two (2) workdays following receipt of the minutes. Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor. (Deliverable A003)

2.4.2 Key Government Personnel

2.4.2.1 Contracting Officer (KO). The KO is the only person authorized to make any changes in any of the requirements listed on this PWS. Notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the

PWS – Grounds Maintenance Services Fort Bliss, TX 6 event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be affected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.4.2.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated to assist in contract oversight IAW (Army Regulation) AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.4.2.3 COR Authority. A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially regarding changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions regarding cost, quantity, or schedule of the resulting order.

2.4.2.4 COR Functions. The COR shall monitor all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.4.2.4.1 Contractor Representation. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.4.3 Key Contractor Personnel. Shall be designated in writing to the KO at the start of the contract. These key personnel shall be available during normal working hours. These individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.4.3.1 Project Manager (PM). The Contractor shall provide a Project Manager (PM) who is responsible for the performance of the work. The PM shall have a minimum of five

(5) years experience in base support management or a contract similar in scope and

PWS – Grounds Maintenance Services Fort Bliss, TX 7 breadth to this solicitation. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the PM shall be provided to the KO NLT five (5) business day after contract award and the PM shall be available via email or telephone during normal duty hours. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence.

2.4.3.2 Operations and Maintenance Superintendent (O&M Superintendent). N/A

2.4.3.3 Quality Control Supervisor (QCS). N/A

2.4.3.4 Quality Control Inspectors (QCI). The Contractor shall provide at a minimum a QCI who shall be responsible for the performance of the work. The name of this person who shall act for the Contractor when performing quality control inspections, shall be designated in writing to the KO within ten (10) calendar days after performance/phase in begins, thereafter any changes shall be provided five (5) business days prior to expected changes and no more than 24-hours after unplanned changes. The Contractor shall provide, with the designation, at a minimum the electronic mail address and contact telephone number for the QCI(s). The QCI shall be available between 0730 thru 1630, Monday thru Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

2.4.3.5 General Fund Enterprise Business System (GFEBS) Project Manager Coordinator. N/A

2.4.3.5.1 GFEBS Certification. N/A

2.4.4 Contractor Requirements.

2.4.4.1 U.S. Residency. All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.4.4.2 Common Access Card. N/A

2.4.4.3 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with services under this contract in areas noted on TE 01 utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance. (Deliverable A004)

2.4.4.4 Contractor Identification. The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

Contractor owned/leased vehicles and equipment shall be identified.

PWS – Grounds Maintenance Services Fort Bliss, TX 8

2.4.4.4.1 Contractor ID Badge. The Contractor (to include subcontractor) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID badges for Key Personnel shall also indicate their job title. ID Badges shall be always worn during the time the employee is performing work under this contract. Each Contractor (to include subcontractor) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the KO prior to the contract performance date and updated as needed to reflect Contractor and subcontractor personnel changes.

2.4.4.5 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 2102, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.4.4.6 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off-duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the Contractor shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DoD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided by the COR upon request. In addition, the Contractor is prohibited from employing any Government Quality Assurance Representative (QR) whom the Contractor knows or should have known are responsible for monitoring any contracts to the Contractor.

2.4.5 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the KO/COR corrective action plans, timely identification of issues, and effective management of subcontractors (within two (2) days or at a mutually agreed upon date). The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

PWS – Grounds Maintenance Services Fort Bliss, TX 9

2.4.5.1 Contractor Advertising. The Contractor shall not place or display advertising of any kind on Government property.

2.4.6 Manual Operations. N/A

2.4.7 Customer Comments. Upon receipt of any customer comments submitted to the Government, the COR will coordinate with the Contractor with the expectation for the Contractor to respond. The Contractor shall provide a response within 24-hours and remedy any issues within 72-hours of notification. The Government may receive customer comments through the ICE system and has a requirement to respond within 72-hours of receipt.

2.5 Work Management. All coordination requirements in the work management section and inherent to this Contract shall take into consideration the DPW Service Order Desk (SOD) and their operations. Work requirements and timelines shall include coordination with the DPW SOD.

2.5.1 Coordination. As a part of the work scheduling process, the Contractor shall coordinate all work with the COR and inform the Building/Facility Manager in charge of the facility where the work is to be done.

2.5.2 Work Clearance. N/A

2.5.3 Work Status Inquiries. Any inquiries of all assigned work shall be available to the KO/COR within one (1) hour of Contractor receipt of request during business hours. For emergency services, the Contractor shall respond within thirty (30) minutes to any inquiries from the KO, COR, Quality Assurance Representatives (QAR), and the DPW management.

2.5.4 General Fund Enterprise Business System (GFEBS). N/A

2.5.5 Work Standards. The technical specifications within this PWS define the quality of services that is required under this Contract. When a standard is not directed, the Contractor shall perform required work to meet industry trade customs and practices and manufacturer's recommendations. Any Government- or occupant-owned property damaged by the Contractor shall be repaired or replaced immediately at Contractor’s expense. In all instances where Contractor’s employees damage Government property or equipment, the Contractor shall notify the KO or COR immediately upon occurrence.

In addition, the Contractor shall provide a written report to the KO within twenty-four (24) hours of occurrence. The Contractor shall return the damaged area to its previous condition. All damage done by the Contractor and/or his sub-contractor(s) shall become the Contractor’s responsibility. The Contractor shall furnish all labor, materials, and equipment to perform the repair work at Contractor’s expense. (Deliverable A005)

2.5.6 Disposal. All refuse generated by this Contract shall be legally disposed of by Contractor, meeting all Federal, State, County, City, and Installation guidelines for disposal (including disposal of hazardous materials). Hazardous waste materials shall be disposed of IAW applicable Federal, State, and local statutes. Refuse shall be disposed

PWS – Grounds Maintenance Services Fort Bliss, TX 10 of on a regular basis to ensure a neat and orderly appearance of the Contractor's area of responsibility and its surrounding areas. The burning of debris, waste material, and other salvageable items is prohibited on the Installation.

2.5.7 Environmental Requirements. The Contractor shall meet all requirements of the DPW Environmental Division (ED) as identified in (TE 02).

2.5.7.1 Particulate Matter. The Contractor shall use water, or suitable oil or chemicals approved by DPW-ED, when dust control measures are necessary.

2.5.7.2 Construction (Storm Water) permits. When the Contractor activities result in soil disturbance, the Contractor shall meet the requirements of the Texas and New Mexico Environmental Department and all Federal and State laws.

2.5.7.3 Utility Clearances. N/A

2.5.7.4 As-Built Drawings. The Contractor shall refer to the as-built drawings for each instance that work performed impacts existing real property. When discrepancies in drawings are found during work, the Contractor shall notify the KO or COR.

2.5.7.5 Maintenance of Work Site. The Contractor shall remove from the work area, at the end of each day and completion of the job, all waste, material, and by-products resulting from work performed.

2.5.7.6 Installation Recycling Program. N/A

2.5.7.7 Actions and Delivery. N/A

2.5.7.8 Facilities, Systems, and Equipment Identified for Future Replacement. N/A

2.5.7.9 New Components. N/A

2.5.7.10 Energy Conservation Standards. N/A

2.6 Demand Maintenance Orders (DMOs). A DMO is a request that is categorized as Emergency, Urgent, or Routine which the Contractor shall respond to depending on the priority. The Contractor shall receive notifications of work from the DPW Service Order Desk, which is managed by a third-party contract.

Demand maintenance work is tasked by a DMO and is categorized as Emergency, Urgent, or Routine. Demand work is typically performed in response to a customer request for service. This type of work usually consists of a single task performed at a single facility or on an individual infrastructure component.

2.6.1 Priority 1 (Emergency). A DMO requiring immediate action shall be classified as emergency. Upon receiving a notification during business hour, the contractor shall address Priority 1 DMOs within one (1) hour. Notifications received during non-duty hours shall be addressed within the second duty hour on the following business day.

PWS – Grounds Maintenance Services Fort Bliss, TX 11

Emergency work shall be issued for the protection of life, health, safety, security of Government property, or to prevent damage to property.

2.6.2 Priority 2 (Urgent). A DMO requiring accomplishment by the first available Contractor’s employee, but which is secondary in nature to emergency work shall be classified as urgent. The contractor shall address priority 2 DMOs within seventy-two (72) hours upon receiving notification. Urgent work shall be issued for correction of conditions that could become an emergency, could seriously affect morale, has command emphasis or require by an activity to accomplish its mission.

2.6.3 Priority 3 (Routine). A DMO work that does not meet criteria for Priorities 1 or 2 and shall be issued as routine. A routine DMO, if not accomplished, includes work that would cause inconvenience to the customer or result in an unsightly condition. The contractor shall respond to priority 3 DMOs within seven (7) days of receiving the notification.

2.6.4 Completion. The Contractor shall notify the Service Order Desk and COR, by email, within twenty-four (24) hours of the total labor hours, material cost, and equipment cost utilized to complete the DMO.

2.7 Preventive Maintenance Orders (PMOs). A PMO is the work authorization document for recurring maintenance work that is performed on a scheduled basis (also referred to as Preventive Maintenance (PM)). The Contractor shall develop, maintain, and submit on a monthly basis a record of all Preventive Maintenance effectuated on Real Property and or equipment. PMO records shall include service plan, building number, frequency, dates of services, completed services and any other relevant information pertaining to the PMO. PMO tasks include, but are not limited to, inspection of Irrigation Control Timer, Inspection of Irrigation Sprinklers, inspection of Irrigation drip and bubbler and inspection of the Artificial Turfs. (Deliverable A006)

2.8 Operations Work Orders (OWOs). After the award of the contract the Contractor shall coordinate with the Government on the requirements to create and be responsible for a monthly/annual OWO scheduler. The OWO scheduler shall be MS Excel based and include service plan, building number, frequency, dates scheduled for services and completed services. The Contractor shall respond to, and complete individual tasks related to OWOs. The Contractor shall also be responsive to unscheduled OWO/emergency services. The Contractor shall respond and complete by the end of the next business day all OWO requests to address unscheduled events. Once completed the Contractor shall notify, by email, the SOD within four (4) hours of completion.

(Deliverable A007)

2.9 Project Work Orders (PWOs). N/A

2.10 Warranty Program. N/A

2.11 Technical Document Library Operation. N/A

2.12 Maintain As-Builts. N/A

PWS – Grounds Maintenance Services Fort Bliss, TX 12

2.13 Historic Property or Archaeological Sites. Historic properties and archaeological sites are subject to the provisions of the National Historic Preservation Act 1966, as amended (NHPA). The Contractor shall comply with all applicable Federal historic structure and archeological laws: (National Preservation; 36 Code of Federal Regulations [CFR] Part 800, Archaeological Resource Protection Act 1979 [ARPA], and Native American Graves Protection and Repatriation Act 1990 [NAGPRA]). The Contractor is advised that it is illegal to excavate or remove any archaeological resource located on public lands without a permit to do so. Violators of this regulation are subject to civil penalties.

2.13.1 Repair and Replacement. The Contractor shall report damages to the KO/COR within two (2) hours. Damages can include those found on site during inspections and/or repair of other areas or damages caused by the Contractor during the repairs. The Contractor shall repair or replace parts with products similar in appearance to the original.

2.14 Security.

2.14.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractor’s employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services (DES) or Security Office. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by DoD, Headquarters Department of the Army (HQDA), and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) or Health Protection Condition (HPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.14.1.1 Force Protection Conditions (FPCON). As determined by the Garrison Commander, the Contractor shall be directed through the COR to be prepared to cease operations due to an increase in FPCON or other heightened security posture in which the safety and well-being of the Contractor’s employees is in question and/or if the operations of the installation dictate minimum key essential personnel only. The Contractor shall be prepared to resume operations when the heightened security posture returns to normal operations.

2.14.2 Commander Requirements. Rules, regulations, direction, and requirements issued by the Commander apply to the Contractor. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as required by the KO. Regulations, manuals, and technical documents applicable to this Contract are listed in Paragraph 7.0 of this PWS. Control for classified publications requirements can be located in AR 380-5, Department of The Army Information Security Program, and secured in a filing type cabinet with a built-in locking device with tumblers and General Services Administration (GSA) approved security container.

2.14.3 Government Vehicles. N/A

PWS – Grounds Maintenance Services Fort Bliss, TX 13

2.14.3.1 Contractor Vehicles Identification. All Contractor vehicles shall be readily identifiable. Identification shall include displaying Contractor’s name in a clear and unobstructed location on the vehicle. Motor vehicles entering Fort Bliss Operations area shall be properly licensed, insured, and registered with Installation’s Access Pass Office.

The Contractor shall furnish vehicle and equipment fuels for Contractor owned vehicles and equipment.

2.14.4 Contractor Vehicle Registration. Currently there is no requirement to register Contractor owned vehicles with the DES. However, the Contractor shall maintain a list to include a picture of all Contractor-owned or operated vehicles and trailers operating on the installation at all times. The list may be used in case of emergency and/or other contingency. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration. (Deliverable A008)

2.14.5 Contractor and Vendor Access. Privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure Access Control Points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess only a valid photo identification card to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access.

2.14.5.1 Visitor Control Center (VCC). All Contractor personnel requesting access to Fort Bliss will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is dependent on local policy. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of the Fort Bliss. To apply for contractor post access badge, see (TE 07).

2.14.6 Physical Security. N/A

2.15 Security Training.

2.15.1 Anti-Terrorism (AT) Level I Training. IAW AR 525-13, Antiterrorism, all Contractor employees, including sub-contractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within thirty (30) calendar days after contract start date. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the KO or designated Government Representative/COR within thirty (30) calendar days after completion of training by all employees and subcontractor personnel on a recurring annual basis. Any Contractor and all associated

PWS – Grounds Maintenance Services Fort Bliss, TX 14 sub-contractor employees hired after contract start will be required to receive AT Level I training within thirty (30) calendar days. AT Level I awareness training is available at the following site: http://jko.jten.mil. (Deliverable A009)

2.15.1.1 If access to a computer is not available, the unit’s Level II Anti-Terrorism Officer (ATO) will conduct AT Level I training for the Contractor and employees within thirty (30) business days after contract start and maintain a copy of the attendance roster for one

(1) year. If the requiring activity does not have an ATO, the first ATO in the chain of command will conduct this training.

2.15.2 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the Rock Island’s ATO) to all of Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the Fort Bliss Department of Emergency Services (DES) and the COR. The Contractor shall complete the training within 30 calendar days after contract award and within thirty (30) calendar days of new employees commencing performance and send to the KO or COR via both electronic and paper copy within 30 calendar days of completion. iWATCH training material will be provided by the Government. (Deliverable A010)

2.15.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC Awareness training within 30 calendar days after contract award and within five (5) calendar days of new employees commencing performance. Completion certificates will be made available to Government within ten (10) business of completion or upon request from the Government. All Contractor personnel shall complete Level I OPSEC Awareness training annually. Level I OPSEC training is available at the following website:

http://cdse.edu/catalog/elearning/GS130.html. or by contacting the installation OPSEC Officer through the COR. (Deliverable A011)

2.15.4 FPCON Advisory. If applicable, the Contractor shall identify to the KO/COR a POC to receive force protection/threat related advisories via NIPR email from the installation AT and OPSEC officers for the duration of the contract.

2.15.5 Network Access. N/A

2.15.5.1 Security of Classified Items. The Contractor, as a general rule, shall not have access to classified information; however, should the Contractor personnel find classified documents in a waste basket and or recycle container, the Contractor shall immediately contact the COR for disposition instruction.

2.16 Safety. Safeguarding Government Property. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.16.1 Safety Plan. The Contractor shall develop and implement a safety plan for its employees. The plan shall include provisions for required Personal Protective Equipment

PWS – Grounds Maintenance Services Fort Bliss, TX 15

(PPE) and protections against infectious diseases. The Contractor shall submit the safety plan to the KO/COR, for review and acceptance, within ten (10) business days after contract award. Revisions shall be submitted to the KO/COR five (5) business days prior to the effective date of change. (Deliverable A012)

2.16.2 Occupational Safety and Health (OSHA). The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards and all pertinent provisions 29 CFR Part 1910, Part 1917.152, Part 1915.501-509, and Part 1926; Federal and State environmental regulations; DoD and DA regulations and instructions, AR 385- 10; and…