Attachment 2 - Appliance MX and Repair BPA - PWS.pdf

Performance Work Statement (PWS) for

Appliance Maintenance and Repair

Nellis AFB Dormitories

30 April 2024

1.0 GENERAL INFORMATION. The Contractor shall provide all labor, parts, tools, materials, equipment, personnel, supervision, transportation, disposal, and other items or services necessary to perform maintenance on items listed in 2.1 of the PWS. The appliances are dispersed throughout 11 centrally located facilities (dorm buildings/day rooms 706, 715, 745, 775, 767, 777, 781, 783, 784, 793, 795).

1.1 SCOPE. All appliances shall have preventive maintenance performed IAW the manufacturers recommended maintenance schedule. The Contractor shall coordinate date and time with the Government point of contact 7 calendar days prior to any preventative maintenance to be performed. All dryer venting shall be cleaned IAW the manufacturers recommended maintenance schedule. Duct tape shall not be used for dryer venting. The Contractor is only responsible for the dryer duct up to the wall. Inside the wall and beyond shall be Civil Engineer’s responsibility.

2.0 SPECIFICATIONS AND DESCRIPTION OF WORK FOR DORMITORIES:

2.1 EQUIPMENT LISTING:

• 168 washing machines

• 174 dryers

• 138 stove tops and ranges

• 72 Stove tops w/ ovens

• 60 dishwashers

• 618 refrigerators

• 612 mini refrigerators

2.2 PREVENTATIVE MAINTENANCE. All washers and dryers shall have preventive maintenance performed semi-annually IAW the manufacturers recommended maintenance schedule. A consolidated timeframe of the manufacturers recommended maintenance schedule will be provided to the Nellis Air Force Unaccompanied Housing office (Government side). It is not necessary to list different appliances of the same make, model, and specifications multiple times on the provided schedule. Refrigerators/mini refrigerators, dishwashers, cook tops and ranges, and stove tops w/ ovens will not require any preventative maintenance. Refrigerators, dishwashers, cook tops and ranges shall be fixed as needed on service calls. The Contractor shall coordinate date and time with the Government 7 calendar days prior to any preventative maintenance being performed.

2.2.1 All dryer venting shall be cleaned annually. Duct tape shall not be used for dryer venting.

3.0 GENERAL INFORMATION.

3.1 LEVEL OF SERVICE. The level of service shall be comparable to that provided by private industry (i.e. Laundromats, etc.). The Contractor shall ensure all appliances operate safely, are clean, and free of corrosion.

3.2 SAFETY. The Contractor shall conform to all local, state, and federal laws when performing repairs or maintenance on all appliances. The Contractor or sub-contractor, depending on who is performing the work, shall be licensed and will comply with the National Electric Code when performing any electrical work on all appliances and ice machines.

3.3 SERVICE CALLS. Service calls shall be initiated upon notification from the Dormitory contacts listed in paragraph 3.11. A 24-hour response time is required for all service calls, excluding Sundays and holidays. The Contractor shall provide written work order estimates within 24 hours of initial assessment to the Dormitory contacts listed in paragraph 3.11 either while onsite or via email. The Contractor shall coordinate date and time with the Government for service repairs after approval of work order estimates. Invoices shall include work performed, itemized listing of labor and parts by facility, the serial number of the affected appliance and service call number.

3.4 EMERGENCY CALLS. Emergency calls shall be initiated upon notification from the Dormitory contacts listed in paragraph 3.11. A 2-hour response time is required for all emergency calls. The Contractor shall provide written work order estimates within 24 hours of initial assessment to the Dormitory contacts listed in 3.11 either while onsite or via email. The Contractor shall coordinate date and time with the Government for emergency repairs after approval of work order estimates. Invoices shall include work performed, itemized listing of labor and parts by facility, and service call number.

3.5 PARTS. The Contractor shall provide a listing of all parts utilized during appliance repair.

The part listing shall have a quantity used and cost annotated. All replacement parts shall be new or reconditioned and covered under manufacturer warranty.

3.6 INSPECTION. Within 24 hours of completion of work, the contractor shall inform the contacts listed in paragraph 3.11 so work can be inspected for quality assurance. Any discrepancies in the inspection will be corrected within 24 hours.

3.7 CONTRACT MANAGER. The Contractor shall provide a contract manager and an alternate, with contact information to include, at a minimum, a phone number, who shall be responsible for the performance of the work. The names of these individuals shall be designated in writing to the contracting officer by the contract start date. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operations of the contract. The contract manager and alternate shall be able to read, write, speak, and understand English.

3.8 CONTRACTOR PERSONNEL. Contractor personnel shall be courteous, professional, present a neat appearance and be easily recognized. This includes wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company name and employee name.

3.9 HOURS OF OPERATION. The normal hours of operation will be 7:00 A.M to 4:00 P.M.

Monday through Friday, excluding holidays.

3.9.1. Recognized Holidays

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

3.10 SECURITY REQUIREMENTS. The Contractor is responsible for obtaining all necessary passes, decals, or other items required for access to Nellis, AFB.

3.11 GOVERNMENT CONTACTS. Performance of the service for the Dormitories will be monitored by Superintendent of Unaccompanied Housing or Airman Dorm Leaders at (702)- 652-4974.

4.0. SERVICE SUMMARY

The Services Summary is a list of performance objectives and performance thresholds that represents the minimum acceptable level of performance. The performance objectives and thresholds will be regularly verified by the Superintendent of Unaccompanied Housing or Airman Dorm Leaders. Each performance objective represents a significant task as identified by the Government at the time of contract award. These performance objectives and performance thresholds represent only the significant task of this contract and do not excuse the Contractor from performance of other responsibilities identified in this PWS and its technical exhibits.

Additionally, performance objectives may be added or deleted, and performance thresholds raised or lowered during the contract.

Table 4.1. Services Delivery Summary

Performance Objective PWS Para Performance Threshold

1. Preventative Maintenance 1.1 and 2.2 Contractor coordinates with contacts listed in 3.11 seven (7) calendar days prior to preventative maintenance being performed. Invoices are submitted within 7 calendar days. 99% of the time.

2. Service/ Emergency Calls 3.3 and 3.4 Contractor responds within allotted time frame;

submits a written work estimate within 24 hours of initial assessment to Dormitory contacts listed in 3.11 prior to repair/emergency work to be performed.

100% of the time.

2. Inspection 3.6 Within 24 hours of completion of work, the contractor must inform the contacts listed in paragraph 3.11 so work can be inspected for quality assurance. 99% of the time.