Attachment 15 - Past Performance Questionnaire.pdf

Past Performance Questionnaire

Contract/Order #: _____________________________________________________________

Individual Completing Questionnaire: _____________________________________________

The same ratings used in the Contractor Performance Assessment Review System shall be used to evaluate Past Performance in this questionnaire.

A common five level assessment rating system is used to evaluate a contractor’s performance.

Ratings range from Unsatisfactory to Exceptional. Here is a breakdown of each category:

Quality of Products or Service

Schedule

Cost Control

Management

Utilization of Small Business

0 = Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The element being assessed contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

1 = Marginal Performance does not meet some contractual requirements. The element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions.

2 = Satisfactory Performance meets contractual requirements. The element being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

3 = Very Good Performance meets contractual requirements and exceeds some to the

Governments benefit. The element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

4 = Exceptional Performance meets contractual requirements and exceeds many to the

Governments benefit. The element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

0 1 2 3 4 N/A

1. Quality of Product or Service – please rate

Did the customer get what was specified?

Did the customer consider the final product high in quality?

If warranty issues arose, were they promptly corrected?

Comments:

2. Schedule - Timeliness of Performance – please rate

Was the contract completed on time? If not, reason why not (growth work, Contractor delayed, government delayed?)

3. Cost Control – please rate X

Comments: N/A for firm fixed-priced contracts

4 Management – please rate

How was the customer service? Was the

Contractor committed to customer satisfaction?

Was interaction between the contractor and the government satisfactory or does it need improvement?

Would you use this company again

(Why/Why not)?

Were subcontracts involved? Comments?

5 Utilization of Small Business