Attachment_11_Draft_Quality_Assurance_Surveillance_Plan.pdf

PERFORMANCE REQUIREMENTS SUMMARY

Performance Measure /

Surveillance Method

Performance Standard Allowable Degree of

Deviation from

Requirement (ADDR)

Deduction from Contract Price for Exceeding the ADDR

Direct observation, monitoring and surveillance conducted by the

National Park Service;

Adherence to the Contractor’s

Quality Assurance Plan, including patient feedback and improvement measures;

Reports provided by any regulatory entities; and

Feedback received by the National

Park Service from visitors and local residents via online and hard copy comment cards.

Services provided by the Contractor meet the needs of Yellowstone National Park’s visitors and local residents 90% of the time as judged by the National Park Service and based upon performance measures.

Less than 90% of the time.

Less than 80% of the time.

Less than 75% of the time.

Deduction of 1% of supplemental operational fee.

Deduction of 5% of supplemental operational fee.

Cure Notice potentially resulting in termination of contract

Performance

Requirements

Performance Requirement

1 - The Contractor must operate the Yellowstone Clinics to provide ongoing primary, urgent, and preventative healthcare to

Yellowstone National

Park’s residents, employees and visitors.

Performance Requirement

2 - The Contractor must provide affordable services and must accept a broad range of payment forms.

Reports provided by any regulatory entities;

Feedback received by the National

Park Service from visitors, local residents and local employers; and

Direct observation, comparison of other local service rates, monitoring and surveillance conducted by the

National Park Service.

(2)(a)The Contractor must accept payment from specified sources 98% of the time; and

Less than 98% of the time.

Less than 90% of the time.

Less than 75% of the time.

Deduction of 5% of supplemental operational fee.

Deduction of 10% of supplemental operational fee.

Cure Notice potentially resulting in termination of contract.

(2)(b)Services provided by the

Contractor are provided at rates similar to those offered in the surrounding communities 95% of the time.

Less than 95% of time.

Less than 90% of time.

Deduction of 5% of supplemental operational fee.

Deduction of 10% of supplemental operational fee.

Less than 75% of time. Cure Notice potentially resulting in termination of contract.

Performance Requirement

3 - The Contractor must comply with all applicable federal, state and local law and regulations as well as general industry standards and best practices.

Reports prepared by regulatory agencies based upon inspections; and

Licenses provided by regulatory agencies.

The Contractor must be in full compliance with all applicable federal, state and local law and regulations as well as general industry standards and best practices.

The contractor must cure 100% of identified deficiencies within the time specified by the regulatory agency.

The Contractor must maintain all licenses required by federal, state and local law and regulations 100% of the time.

Less than 100% of identified deficiencies not corrected within specified time.

Less than 100% of identified deficiencies not corrected within 30 days of second notice.

Deduction of 10% of supplemental operational fee.

Cure Notice potentially resulting in termination of contract.

Performance Requirement

4 – The Contractor must support the operations of the National Park Service

Branch of Emergency

Services.

Direct observation, monitoring and surveillance conducted by the

National Park Service, particularly the Branch of Emergency Services;

and

Adherence to the Transportation

Decision Matrix.

(4)(a) The Contractor must meet the needs of the National Park Service

Branch of Emergency Services, as judged by the National Park Service

95% of the time; and

Less than 98% of the time

Less than 95% of the time

Less than 85% of the time

Deduction of 1% of supplemental operational fee.

Deduction of 5% of supplemental operational fee.

Cure Notice potentially resulting in termination of contract.

(4)(b)The Contractor must comply with the Transportation Decision

Matrix 95% of the time. The

Contractor must cure 100% of identified deficiencies within the time specified by the National Park

Service.

Less than 100% of identified deficiencies not corrected within specified time.

Less than 100% of identified deficiencies not corrected within 30 days of second notice.

Deduction of 10% of supplemental operational fee.

Cure Notice potentially resulting in

Performance Requirement

5 – The Contractor shall provide janitorial services and be responsible for maintaining the clinic facility in a neat and orderly condition, so that the clinic is clean, safe, free of fire hazards, and meets all applicable standards for a health clinic operating in the state of Wyoming

Feedback received by the National

Park Service from visitors and local residents;

Direct observation, monitoring and surveillance conducted by the

National Park Service;

Reports prepared by regulatory agencies based upon inspections; and

Adherence to the Maintenance Plan.

Clinic areas shall meet APIC publication standards for low-level disinfection, as well as Wyoming state standards for health care operations, 95% of the time.

Less than 95% of the time.

Less than 90% of the time.

Less than 85% of the time.

Deduction of 1% of supplemental operational fee.

Deduction of 5% of supplemental operational fee.

Cure Notice potentially resulting in