ATTACHMENT 10 - Past Performance Questionnaire(7-14-21).pdf

70Z08521RP45H1500

Attachment 10

ATTACHMENT 10

Past Performance Questionnaire (PPQ)

1. The USCG Form PPQ shall be utilized for all evaluations that require a Past

Performance Questionnaire.

2. USCG Cutters (USCGC) Dockside (DS) Repairs at Honolulu, HI

Solicitation No.: 70Z08521RP45H1500

“Solicitation Submittal Requirements: IF A COMPLETED CPARS EVALUATION IS

AVAILABLE, IT SHALL BE SUBMITTED WITH THE PROPOSAL. IF THERE IS NOT A

COMPLETED CPARS EVALUATION, the PPQ included in the solicitation is provided for the offeror or its team members to submit to the client for each project the offeror includes in its proposal for Factor 3, Past Performance Information. AN OFFEROR

SHALL NOT SUBMIT A PPQ WHEN A COMPLETED CPARS IS AVAILABLE.

IF A CPARS EVALUATION IS NOT AVAILABLE, ensure correct phone numbers and email addresses are provided for the client point of contacts.

Fill out the first 2 blocks and submit to customers to complete, utilizing the attached

Rating Guidelines. Have your customer send his/her questionnaire response directly via email to Abdul Toulas at Abdul.H.Toulas@uscg.mil with courtesy copy to Wilma Estrada at Wilma.L.Estrada@uscg.mil, and with the solicitation number and your name in the subject line. (i.e., 70Z08521RP45H1500, USCG Cutters (USCGC) Dockside (DS)

Repairs at Honolulu, HI).

Offerors are responsible for ensuring that questionnaires reach the intended destination by the close date and time of the solicitation through confirmation with customers.

Questionnaires received after the close date and time of the solicitation will not be reviewed and/or considered. Offerors shall not seek confirmation of receipt from the

Government.

mailto:Abdul.H.Toulas@uscg.mil mailto:Wilma.L.Estrada@uscg.mil

PAST PERFORMANCE CUSTOMER QUESTIONNAIRE

70Z08521RP45H1500 (2 pages)

1.OFFEROR FIRM/ORGANIZATION: (enter your shipyard’s name)

2.

PERIOD OF PERFORMANCE: (from) (to)

CONTRACTING OFFICE:

CONTRACT NUMBER: TASK NO:

CUSTOMER ORGANIZATION:

CUSTOMER POC:

CUSTOMER PHONE NO.

ADDRESS:

CITY: STATE: ZIP CODE:

CONTRACT AWARD DATE:

CONTRACT VALUE (final value): $

TYPE OF CONTRACT:

DESCRIPTION OF REQUIREMENT (Title):

QUALITY OF PRODUCT OR SERVICE: (Rating ___)

Additional Comments on Rating:

TIMELINESS OF PERFORMANCE: (Rating ___)

Additional Comments on Rating:

BUSINESS RELATIONS: (Rating ___)

Additional Comments on Rating:

Signature (Customer)

RATING GUIDELINES FOR CUSTOMERS

Summarize contractor performance in each of the rating areas. Assign each area a rating of

0 (Unsatisfactory) 1 (Poor) 2 (Fair) 3 (Good) 4 (Excellent) 5 (Outstanding)

Use the following instructions as guidance in making these evaluations.

Criteria: Quality of Product or Service Timeliness of Performance Business Relations

* Compliance with contract requirements

* Accuracy of reports

* Effectiveness of personnel

* Technical excellence

* Met interim milestones

* Reliability

* Responsive to technical direction

* Completed on time including wrap-up and contract administration

* Met delivery schedules

* No liquidated damages assessed

* Effective management, including subcontracts

* Reasonable/cooperative behavior

* Responsive to contract requirements

* Notification of problems

* Flexibility

* Pro-active vs reactive

0 – Unsatisfactory Nonconformances are jeopardizing the achievement of contract requirements, despite use of Customer resources

Delays are jeopardizing performance of contract requirements, despite use of

Customer resources

Response to inquiries, technical/service/administrative issues is not effective

1 – Poor Overall compliance requires major

Customer resources to ensure achievement of contract requirements

Delays require major Customer resources to ensure achievement of contract requirements

Response to inquiries, technical/service/administrative issues is marginally effective

2 - Fair Overall compliance requires minor

Customer resources to ensure achievement of contract requirements

Delays require minor Customer resources to ensure achievement of contract requirements

Response to inquiries, technical/service/administrative issues is somewhat effective

3 - Good Overall compliance does not impact achievement of contract requirements

Delays do not impact achievement of contract requirements

Response to inquiries, technical/service/administrative issues is usually effective

4 - Excellent There are no quality problems There are no delays Response to inquiries, technical/service/administrative issues is always effective

5 - Outstanding - The contractor has demonstrated an outstanding performance level in any of the above three categories that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances when contractor performance clearly exceeds the performance levels described as "Excellent."