Statement of Requirement

(SOR)

633 CEF Emergency Control Center (ECC) Furniture at Joint Base Langley-Eustis

Rev. 1, 22 January 2025

1.0 Introduction

1.1 Mission: The primary mission of a U.S. Air Force (USAF) fire department is to protect people, property, and the environment from fires and disasters. Fire prevention & suppression, rescue operations, hazardous material response and Emergency Medical Services to name a few of the functions. At JBLE-Langley we act as a critical emergency response force, prepared for a wide range of situations unique to military installations and aircraft operations, in addition to typical municipal firefighting duties. In addition to a fire station, we are a fully functional 911 dispatch or better known as an Emergency Control Center (ECC).

1.2 Background: The 911 Dispatch Center is the primary point of contact for the public in times of crisis and the nerve center for all emergency response operations within our jurisdiction. Our dispatchers are the first responders, providing life-saving instructions and coordinating the deployment of law enforcement, fire, and emergency medical services. The effectiveness of our dispatchers is directly linked to the functionality and reliability of their workstations. To ensure the highest level of service and to protect the health and well-being of our dispatch team, it is imperative that their equipment is modern, ergonomic, and built for the rigors of a 24/7/365 environment. The purchase of new 911 dispatch consoles and workstations is a critical need for our agency. It is essential to maintain a healthy and productive workforce and to ensure that we can continue to provide the highest level of emergency service to our base and community. A best-value solution that will serve our agency and our community for the next decade and beyond is required.

1.3 Scope: The purpose of this procurement is to acquire and install ergonomically sound, technologically integrated, and durable console furniture for the Fire Department 911 dispatch (ECC) Center, which will enhance dispatch efficiency, comfort, and communication capabilities. All of this will equate to providing better service to our community. The description listed below meets the requirement for a modern, fully functional Fire Department Dispatch Center Console Furniture solution. The specifications listed in section 3.0 meet the requirements for Dispatcher comfort, operational efficiency, and integration with existing and future technologies. The vendor shall provide complete installation of the console furniture at the user-designated final location. Installation shall include delivery, assembly, cabling management, quality checks to ensure proper functionality, and disposal of all packaging materials. Vendor should also ensure that the dispatch center is returned to operational state after installation. The vendor shall provide on-site training to dispatch personnel on the proper use and adjustment of the console furniture.

2.0 General Requirements

2.1 Business Relations: The Contractor shall successfully integrate and coordinate all activity needed to execute this requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall promptly identify issues to the Government and take timely corrective action. The Contractor shall seek to ensure mission partner satisfaction and professional and ethical behavior of all contractor personnel.

2.2 Contract Management & Administration

2.2.1 Contract Management: The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of resources assigned to the requirement. The Contractor must maintain continuity between the mission partner and the contractor’s corporate offices.

2.2.2 Contract Administration: The Contractor shall establish processes and assign appropriate resources to effectively administer the contract. The Contractor shall respond to the Governments requests for contractual actions in a timely fashion. The Contractor shall have a single point of contact between the Government and contractor personnel assigned to support the contract. The Contractor shall assign resources in order to maintain proper and accurate records related to this contract.

2.3 Subcontract Management: If applicable, the Contractor shall be responsible for any subcontractor and any subcontractor management necessary to integrated work executed under this contract.

2.4 Hours of Work: Vendor workdays are Monday – Friday excluding US federal holidays. Work hours are from 0700

– 1600 local Eastern Standard Time.

3.0 Product Specifications & Installation Requirements

The contractor must provide:

3.1 Quantity: 5 total – Modular Console Workstations: A total of 5 workstations is required. Fire Dispatch workstations 1 & 2 and Security Forces workstations 4 & 5 must fit within the current dimensions of the dispatch center of 27’10” x 10’. Fire Dispatch Supervisor workstation 3 must fit within the interior office area that is 9’ x 7’.

All workstations must be heavy-duty, capable of withstanding continuous 24/7 use and meet ADA compliance. All 5 Workstations will be GREY in color and will match in design, and height adjustability. Workstation designs will be ergonomic to ensure dispatcher safety and comfort and to improve dispatcher efficiency by improving access to equipment and reducing time spent on manual tasks.

3.1.1 Workstations 1 & 2: FIRE DISPATCH WORKSTATIONS –Workstations 1 & 2 must be situated together separated only by a single shared storage cabinet with door. Total footprint for workstations 1 & 2 with the shared storage unit shall not exceed 200”. Privacy panels must encase both workstations. End panels required.

3.1.1.1 Height Adjustable: Each workstation must be independently height adjustable. Adjustment range must be a minimum of 25 inches to 50 inches. Adjustments must be powered and quiet.

3.1.1.2 Work Surface: High pressure laminate minimum 1 inch thick. Durable, scratch resistant and non-glare required. Laminate will be GREY in color.

3.1.1.3 Acoustics: Panels/consoles should be designed for noise reduction, and sound dampening elements for optimal communication.

3.1.1.4 Monitor Mounts: Each workstation must include monitor mounting solutions to support a minimum of six (6) 24” monitors. Monitor mounts must be fully adjustable for height, tilt, and swivel to ensure optimal viewing angles. Monitor mounts must be situated with 2 rows and 3 columns.

3.1.1.5 Cable Management: Workstations must include comprehensive cable management systems to conceal and organize all wiring, preventing tangling and potential hazards. Systems should be accessible for easy maintenance and future upgrades.

3.1.1.6 Personal Storage: Each workstation shall include one lockable Box Box File Pedestal.

3.1.1.7 Shared Storage: Unit must have adjustable shelving and be situated between workstations 1

& 2.

3.1.1.8 Lighting: Each console will include ambient task lighting at the desk level with dimming capabilities to reduce eye strain.

3.1.1.9 Ergonomic Accessories: Vendor must provide ergonomic keyboard trays & wrist rests.

3.1.2 Workstation 3: FIRE DISPATCH SUPERVISOR WORKSTATION – Workstation must fit within interior office area that is 9’ x 7’.

3.1.2.1 Height Adjustable: Workstation must be height adjustable. Adjustment range must be a minimum of 25 inches to 50 inches. Adjustments must be powered and quiet.

3.1.2.2 Work Surface: High pressure laminate minimum 1 inch thick. Durable, scratch resistant and non-glare required. Laminate will be GREY in color.

3.1.2.3 Acoustics: Panels/consoles should be designed for noise reduction, and sound dampening elements for optimal communication.

3.1.2.4 Monitor Mounts: Workstation must include monitor mounting solutions to support a minimum of six (6) 24” monitors. Monitor mounts must be fully adjustable for height, tilt, and swivel to ensure optimal viewing angles. Monitor mounts must be situated with 2 rows and 3 columns.

3.1.2.5 Cable Management: Workstation must include comprehensive cable management system to conceal and organize all wiring, preventing tangling and potential hazards. System should be accessible for easy maintenance and future upgrades.

3.1.2.6 Storage: Workstation shall include at minimum one lockable Box Box File Pedestal for personal items.

3.1.2.7 Lighting: Console will include ambient task lighting with dimming capabilities at the desk level to reduce eye strain.

3.1.2.8 Ergonomic Accessories: Vendor must provide ergonomic keyboard trays & wrist rests.

3.1.3 Workstations 4 & 5: SECURITY FORCES ALTERNATE WORKSTATIONS – Workstations 4 & 5 must be situated together with clear separation from the Fire Dispatch stations. The total footprint for this area is 113” in width x 80” in depth. While workstations 4 & 5 will be smaller than workstations 1 & 2, vendors are required to maximize the work surface capacity to the greatest extent practicable.

3.1.3.1 Height Adjustable: Each workstation must be independently height adjustable. Adjustment range must be a minimum of 25 inches to 50 inches. Adjustments must be powered and quiet.

3.1.3.2 Work Surface: High pressure laminate minimum 1 inch thick. Durable, scratch resistant and non-glare required. Laminate will be GREY in color.

3.1.3.3 Shared Work Surface: While workstations must be independently height adjustable, workstations 4 & 5 must have a shared static worksurface in between the two workstations ensuring a continuous work surface when at the standard seated height.

3.1.3.4 Acoustics: Panels/consoles should be designed for noise reduction, and sound dampening elements for optimal communication.

3.1.3.5 Monitor Mounts: Each workstation must include monitor mounting solutions to support a minimum of six (6) 24” monitors. Monitor mounts must be fully adjustable for height, tilt, and swivel to ensure optimal viewing angles. Monitor mounts must be situated with 2 rows and 3 columns.

3.1.3.6 Cable Management: Workstations must include comprehensive cable management system to conceal and organize all wiring, preventing tangling and potential hazards. Systems should be accessible for easy maintenance and future upgrades.

3.1.3.7 Personal Storage: Each workstation shall include at minimum one lockable Box Box File Pedestal.

3.1.3.8 Lighting: Each console will include ambient task lighting with dimming capabilities to reduce eye strain.

3.1.3.9 Ergonomic Accessories: NOT REQUIRED for workstations 4 & 5.

3.2 Quantity 5 total – Ergonomic Dispatch Chairs: A total of 5 ergonomic dispatch chairs required. One per workstation.

3.2.1 Adjustability: Chairs must have adjustable height, lumbar support, armrests, and back tilt.

3.2.2 Material: Chairs must be upholstered in a durable, breathable fabric suitable for extended use.

3.2.3 Weight Capacity: Chairs must have a weight capacity of at least 300 lbs.

3.2.4 Warranty: Chairs must have a minimum 1-year warranty.

3.2.5 Color: BLACK

3.3 Quantity 1 - Island/Map Holder/Workstation/Table: The vendor shall provide one power-enabled Island with one duplex outlet in the center of the room. Location is indicated in room by floor outlet. Island will have multipurpose functionality and serve as a storage area with map holders on one end and storage shelves on the other.

3.3.1 Island will be 3’6” in height x 6’ in length x 3’ in width.

3.3.2 Island will be an open storage area in the middle so dispatchers can roll chairs from either side up to it.

3.3.3 Island will match the rest of the furniture in the room.

3.4 Warranty: The vendor shall provide a minimum 7-year warranty on all console furniture components, covering defects in materials and workmanship to include the Island. The vendor shall provide on-site repair or replacement services within 10 business days of notification of a warranty claim.

3.5 Delivery/ Installation: Delivery and installation of all products identified in section 3.0 must be made to the location identified in section 4.3 within 45 days ARO. Installation schedule must not exceed 3 days.

4.0 Special Requirements

4.1 Security & Safety

4.1.1 Operational Security (OPSEC): If any installation is required to take place in a Government facility, the Contractor shall be familiar with the organizational critical information and indicators list (CIIL) and OPSEC policy of any installation they require access to. The required CIIL can be provided by the Contracting Officer.

4.1.2 Safety: The Contractor and any of its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government/Contractor personnel that takes place on an installation. The Contractor shall notify the cognizant Contracting Officer within 24 hours of all mishaps or incidents. The Contracting Officer will in-turn notify the Safety Office. The Contractor shall cooperate in any resulting safety investigation.

4.2 Contractor Access to Installations: Access to DoD installations is limited to personnel with a valid installation access pass. Failure to submit required information to obtain required documentation will result in the exclusion of such employees from the installation until such documentation is obtained. Contractor employees may be subject to personal and vehicle searched when entering or leaving a DoD installation. If installation access is required, the Government will provide the Contractor with the required information and documents for installation access passes upon award. Subsequently, the Contractor shall provide a list of all employees along working under this contract, along with the required documentation upon receipt of contract award, and no later than 30 days prior to the projected need for any new installation access pass requirements. The Contractor is responsible for maintaining an adequate number of personnel with active installation access passes and adhering to the timeframes stated in this section. The cognizant mission partner is responsible for the coordination of installation access passes. Upon termination of employment, termination or cancellation of the contract, or expiration of the contract the Contractor is responsible for collecting employee installation access passes and turning them in to the CO, or the cognizant mission partner in a timely fashion.

4.3 Shipping Instructions

Jeremy R. Bayse; 633 CES/CEF 87 Sweeney Blvd JBLE-Langley, VA 23665 Jeremy.bayse.1@us.af.mil Commercial phone number; 757-764-4222.

4.4 Government Furnished Material: N/A

4.5 Applicable Directives: N/A

5.0 Appendix: Related Documents

Exhibit 1: Floor Plan Exhibit 2: Example Workstation Exhibit 3: Example Island Exhibit 4: Example Workstation & Island Combo mailto:Jeremy.bayse.1@us.af.mil

EXHIBIT 1: FLOOR PLAN

W O

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ST

AT

IO

N S

4&

WORKSTATIONS

1&2

WORKSTATION

ISLAND

EXHIBIT 2: EXAMPLE WORK STATION

EXHIBIT 3: EXAMPLE ISLAND

EXHIBIT 4: WORKSTATION & ISLAND COMBO