Attachment 1 - PWS -UH Dorm Bulk Wi-Fi Rev2 - Peterson.docx

PERFORMANCE WORK STATEMENT

for

LITTLE ROCK AFB, AR DORMS BULK WIFI

SOLICITATION: FA446026Q0048

25 August 2026

FA446026Q0048 PWS REVISION: 1

Table of Contents

SECTION I: DESCRIPTION OF SERVICES

1.1 General Scope

1.2 Background

1.3 Inherently Governmental Function

1.4 Period of Performance

1.5 Place of Performance

1.6 Specific Tasks

1.7 Historical Data

1.8 Minimum Qualifications

1.9 Deliverables

2.0 SECTION II: SERVICE SUMMARY

2.1 General

2.2 Performance Evaluation

2.3 Government Quality Assurance

2.4 Performance Assessment

2.5 Quarterly Progress Meetings

2.6 Contracting Officer’s Representative

2.7 Contractor’s Performance

3.0 SECTION III: GOVERNMENT FURNISHED PROPERTY

3.1 Government Property

3.2 Contractor Responsibility

3.3 Government Property to be Provided

3.4 Contractor Furnished Property

4.0 SECTION IV: GENERAL INFORMATION

4.1 Hours of Operation

4.2 Contractor Personnel

4.3 Continuation of Essential DoD Contractor Services During Crisis

4.4 Security Requirements

4.5 Environmental Management System (EMS

4.6 Agency Affirmative Procurement Programs

4.7 Safety Requirements

4.8. Inspection of Services

4.9 Service Contract Reporting

4.10 Invoicing/Payment and Receipt/Acceptance

4.11 Quality Control Plan/Quality Management System (QMS)

4.12 Contractor’s Quality Program

4.13 Occupational Safety & Health Administration (OSHA)

4.14 Safety Equipment

4.15 Security Regulations

4.16 Motor Vehicle Installation rules and Regulations

4.17 Trafficking in Persons

SECTION I:

1.0. DESCRIPTION OF SERVICES

1.1 General Scope. This is a non-personal services contract to provide wireless internet services to the permanent party dorm campus on Little Rock Air Force Base, Arkansas. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government.

1.1.1 Description of Services/Objectives. The contractor shall provide a comprehensive, turnkey, managed bulk Wi-Fi internet service for military personnel residing in dormitory buildings. The purpose of this service is to deliver reliable, high-speed wireless internet access free of charge to the end-users. The solution must cover all designated dorm rooms and common areas, ensuring consistent performance and positive user experience. The contractor shall be responsible for all aspects of service delivery, including network management, security, customer support, and ongoing maintenance.

1.2 Background: This requirement is in direct support of a Department of War (DoW) initiative to improve the quality of life for service members residing in Unaccompanied Housing (UH). Section 651 of the National Defense Authorization Act (NDAA) for Fiscal Year 2025 amended Title 10, U.S. Code, adding § 2265, which authorizes the military departments to provide broadband internet access service at no cost to members residing in UH. In a memorandum dated June 2, 2025, the Assistant Secretary of Defense for Energy, Installations, and Environment (ASD(EI&E)), in their capacity as the Chief Housing Officer, established the policy and guidance for implementing this initiative. The memorandum mandates that broadband internet access shall, at a minimum, meet or exceed the speed benchmarks established by the Federal Communications Commission (FCC). As of March 2025, this benchmark is 100 Megabits per second (Mbps) download and 20 Mbps upload speed. The Department is committed to enhancing service members’ quality of life by providing modern internet access, which is essential for personal and professional growth, and strengthening the resilience of the force. This contract will fulfill the requirements set forth by this DoD-wide effort by providing a high-speed, reliable Wi-Fi solution for personnel.

1.3. Inherently Governmental Functions: The contractor shall not perform inherently Governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.4. Period of Performance: The period of performance (PoP) for this requirement will be a 12-month base period from 30 September 2026 to 29 September 2027 and four additional 12-month option periods for a total of 60 months, plus an optional fifth option period as a six-month extension in accordance with FAR 52.217-8.

1.5 Place of Performance. The contractor shall perform the services in the PWS at Little Rock Air Force Base, Arkansas 72099.

1.6. Specific Tasks.

1.6.1 Service Coverage: The contractor shall provide all non-personal services including all management, supervision, personnel, transportation, tools, materials and other items and services necessary to construct, operate, and maintain reliable Internet to provide dedicated Internet connectivity, managed Wi-Fi services to resident rooms and common areas across multiple dormitory buildings. The following is a list of buildings, rooms, estimated access points, and their required bandwidth in Megabits per Second (Mbps) for managed Wi-Fi:

The only buildings from the above listing that will be included within the base year for the installation of contractor equipment will be 714, 772, 724, 725, 726, 727, 728, 729, 730, 731, 732, 735, 750, 751, and 854. All other dorm buildings, 860, 846, and 718 are undergoing renovation or repair and therefore should have installation accomplished at a later date. CLINS for buildings 860, 846, and 718, in the respective option periods, will be funded incrementally upon renovation completetion and building is occupied.

1.6.1.1 Service and associated costs shall be based on a per-room amount for operational dormitory buildings across Little Rock AFB. The contractor may utilize Government-owned existing infrastructure in-place (i.e. the facilities) to cover all dorm rooms and common areas. In the event an entire building is vacated for the purposes of emergencies, repairs, or renovations, the contractor will be required to remove all contractor-owned property from the affected facility. Service coverage and all associated costs for the affected building shall be discontinued for the duration of the renovation or repair period.

1.6.1.2 The contractor shall install cable or fiber to each of the locations designated in the schedule. Bandwidth requirements shall be adjustable. The Government WILL NOT own or operate this network. The infrastructure will be operated by the contractor. All Internet Service Provider coordination will be conducted and executed by the contractor. The Government will be responsible for the security of the Government Furnished Equipment (GFE) on the network and what devices will have access to the network.

1.6.1.3 The contractor shall provide all necessary equipment for use by the Government to maintain service with clear and sufficient signal quality and reliability. The contractor shall ensure connectivity shall not be hampered by inclement weather unless deemed a natural disaster. For the purposes of this PWS, the designation of a natural disaster will come from the state or local authorities or from the installation commander. The contractor shall retain title of, maintain, and replace as needed equipment required for services to function such as but not limited to; modems, Wi-Fi routers and gateways. contractor-provided equipment costs shall be incorporated in the service CLINS.

1.6.1.4 The contractor shall not perform any repairs or maintenance to any contractor-provided equipment that is damaged as result of fire, water, other acts of nature, repairs by Government personnel, abuse, and any unauthorized alterations or modifications. The contractor is authorized, however, to examine the equipment and provide the Government with a written estimated cost of repair. Any repairs performed without Contracting Officer’s authorization shall be at the contractor’s expense.

1.6.1.5 Network Coverage: The contractor shall ensure reliable, high-speed wireless internet coverage is available throughout all individual residential rooms and common areas within the designated unaccompanied housing facilities.

1.6.2 Network Performance: The contractor shall deliver a minimum bandwidth of 100 Mbps download and 20 Mbps upload to each connected device. The contractor shall establish and broadcast a dedicated, custom Service Set Identifier (SSID) for this network.

1.6.3 Network Access: A service login landing page (i.e., captive portal) must be presented to each user prior to accessing the service. This page must clearly describe the terms and conditions of use.

1.6.4 Network Security & Content Filtering: The contractor shall implement a content filtering measure to block access to websites and services that contain or supports adware, adult themes (pornography), illegal downloads, Peer-to-Peer (P2P) or file sharing sites, and web spam. Furthermore, the contractor shall restrict access to any site known to support Digital Millennium Copyright Act (DMCA) violations. Network security shall be aligned with all Federal, State, and Department of War (DoW) standards, policies, and requirements including Virtual Private Network (VPN) encryption and network isolation and segmentation to block unauthorized access and unwanted traffic.

1.6.5 Operations & Maintenance: The contractor shall assume all responsibility for the installation, ongoing operations, lifecycle management, security, maintenance, and upgrades of the network infrastructure. The contractor shall provide 24/7 operational capability to monitor network status, device health, and service quality.

1.6.6 Member Opt-out: Service members may elect to opt out of the broadband service provided and pay the full cost of internet service access of their choice.

1.6.7 Customer & Technical Support: The contractor shall provide 24/7 customers and technical support for end users to include live chat, email, and telephone support. The contractor shall respond to all outage notifications within 12 hours of notification.

1.6.7.1 Infrastructure Routine Maintenance and Repair. The contractor shall provide a service phone number to the Government. The contractor will begin work on any service interruptions promptly and will make reasonable efforts to respond to service requests within two days. The contractor shall provide routine and emergency repair/maintenance services. Routine maintenance and upkeep of the infrastructure shall be identified and scheduled with the customer. All service outages must be communicated to the customer 48 hours in advance.

1.6.8 Equipment: The contractor is responsible for all equipment installation in the dormitories. The Government shall not be responsible for the installation or the removal of the contractor-furnished equipment. All equipment installed on government property must meet NDAA technical specifications.

1.6.9 Privacy Requirements: The contractor shall be responsible for the following privacy and security safeguards:

(1) To the extent required to carry out assessments, the authorization process and continuous monitoring, to safeguard against threats and hazards to the security, integrity, and confidentiality of any non-public Government data collected and stored by the contractor, the contractor shall afford the Government access to the contractor’s facilities, installations, technical capabilities, operations, documentation, records, and databases.

(2) If new or unanticipated threats or hazards are discovered by either the Government or the contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party.

(3) The Government has the right to perform manual or automated audits, scans, reviews, or other inspections of the contractor’s IT environment being used to provide or facilitate services for the Government. The contractor shall be responsible for the following privacy and security safeguards:

(a) The contractor shall not publish or disclose in any manner, without the Contracting Officer’s written consent, the details of any safeguards either designed or developed by the contractor under this contract or otherwise provided by the Government. Exception – Disclosure to a Consumer Agency for purposes of Certification & Accreditation (C&A) verification.

(b) To the extent required to carry out a program of inspection to safeguard against threats and hazards to the security, integrity, and confidentiality of Government data, the contractor shall afford the Government access to the contractor’s facilities, installations, technical capabilities, operations, documentation, records, and databases within ten (10) business days of the Government’s request. The program of inspection shall include but is not limited to: authenticated and unauthenticated operating system/network vulnerability scans; authenticated and unauthenticated web application vulnerability scans; authenticated and unauthenticated database application vulnerability scans. Automated scans can be performed by Government personnel, or agents acting on behalf of the Government, using Government operated equipment, and Government specified tools

(4) Protection of Information

(a) The contractor shall be responsible for properly protecting all information used, gathered, or developed as a result of work under this contract. The contractor shall also protect all Government data, equipment, etc. by treating the information as sensitive. All information about the systems gathered or created under this contract should be considered as Sensitive but Unclassified (SBU) information. It is anticipated that this information will be gathered, created, and stored within the primary work location. If contractor personnel must remove any information from the primary work area they should protect it to the same extent they would their proprietary data and/or company trade secrets. The use of any information that is subject to the Privacy Act will be utilized in full accordance with all rules of conduct as applicable to Privacy Act Information.

(b) The Government will retain unrestricted rights to government data. The requiring activity retains ownership of any user created/loaded data and applications hosted on contractor’s infrastructure, as well as maintains the right to request full copies of these at any time.

(c) The data that is processed and stored by the various applications within the network infrastructure contains financial data as well as personally identifiable information (PII). This data and PII shall be protected against unauthorized access, disclosure or modification, theft, or destruction. The contractor shall ensure that the facilities that house the network infrastructure are physically secure.

(d) The data must be available to the Government upon request as soon as practicable and shall not be used for any other purpose other than that specified herein. The contractor shall provide requested data at no additional cost to the Government.

(e) No data shall be released by the contractor without the consent of the Government in writing. All requests for release must be submitted in writing to the Contracting Officer.

(5) Security Classification. The preparation of the deliverables in this contract will be completed at a Sensitive but Unclassified level.

(6) Confidentiality and Nondisclosure

(a) The preliminary and final deliverables and all associated working papers and other material deemed relevant by the agency that have been generated by the contractor in the performance of this contract, are the property of the U.S. Government and must be submitted to the COR at the conclusion of the contract or destroyed, at contractor’s option, provided that contractor may retain copies in strict confidence in connection with its internal document retention policy as applicable. The U.S. Government has unlimited data rights to all deliverables and associated working papers and materials.

(b) All documents produced for this project are the property of the U.S. Government and cannot be reproduced, or retained by the contractor, except as required under contractor’s document retention policy as applicable. All appropriate project documentation will be given to the agency during and at the end of this contract. The contractor shall not release any information without the written consent of the Contracting Officer. Personnel working on any of the described tasks may, at Government request, be required to sign formal non-disclosure and/or conflict of interest agreements to guarantee the protection and integrity of Government information and documents.

(c) Disclosure of Information. Any information made available to the contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the contract. In performance of this contract, the contractor assumes responsibility for protection of the confidentiality of Government records and shall ensure that all work performed by its subcontractors shall be under the supervision of the contractor or the contractor’s responsible employees. Each officer or employee of the contractor or any of its subcontractors to whom any Government record may be made available or disclosed shall be notified in writing by the contractor that information disclosed to such officer or employee can be used only for that purpose and to the extent authorized herein. Further disclosure of any such information, by any means, for a purpose or to an extent unauthorized herein, may subject the offender to criminal sanctions imposed by 18 U.S.C. §§ 1030.

(7) Data Jurisdiction. The contractor shall provide the CO and COR with information identifying all data centers that the data-at-rest or data backup will reside. Subject to applicable law, contractor shall guarantee that all data centers will reside within United States jurisdiction.

1.6.10 The contractor shall not undertake any installation of any equipment or facilities on the base (including temporary equipment or facilities) without prior guidance or written consent of the CO. The contractor shall install and maintain the infrastructure in a safe and reliable manner and in conformance with applicable federal regulations and national professional industry codes. The contractor shall remove, replace, or modify any equipment or facilities, including drops, connection and cabling that the Government determines to be unsafe, unsightly or otherwise unsuitable.

1.6.11 The contractor shall be responsible for providing the firewall and managed network security of the Wi-Fi network. The contractor shall be responsible for ensuring the identified rooms are furnished with managed Wi-Fi and security services. The Contractor shall be responsible for ensuring all appropriate DoD and Government security requirements are achieved, both physically and digitally.

1.6.12 Customer Support Service. The contractor shall conduct all of its business aboard the installation in a professional and courteous manner. In addition, the contractor shall comply with customer service standards established by the Federal Communications Commission in accordance with the Cable Television Consumer Protection and Competition Act of 1992.

1.6.13 Contractor shall provide customer support services to include the following:

(a) Provide a centralized 24/7 Help Desk for the entire network. This Help Desk at a minimum will immediately respond to user issues, monitor service problems and/or disruptions. The Help Desk will maintain the Wi-Fi network and provide assistance in any user troubleshooting scenarios. The Help Desk will also be the support link for any user that requires a tutorial in navigation of the wireless network. Contractor will provide a toll free phone number and email link for all users to contact for support to be provided to the Contracting Officer, and COR(s) within 2 weeks prior to first base installation “go-live”.

(b) Contractor shall use commercially reasonable efforts to provide reporting dashboard access to the Contracting Officer and COR or at a minimum the contractor will provide a monthly report to the Contracting Officer and COR providing at least the following at:

(1) Customer Care Help Desk reports detailing the opened/closed trouble tickets on a daily, weekly, monthly and total basis; speed of answering the call; abandon rate; average hold time; all other pertinent details.

(2) Service outages, time, date, duration, resolution and frequency. Identify if a technician was dispatched to resolve the problem or if the issue/problem was resolved remotely. Provide any other pertinent details.

(3) Consistent problems, provide a report to the COR on the course of action to correct the matter and, if applicable, how to prevent future occurrence.

(4) By site bandwidth at the daily minimum and maximum peak hours and Mb usage, actual throughput on the dedicated signals per month and any other analytical data used by industry to validate the usage at a site as adequate or too little or too much.

(5) Oversee and document all software/hardware modifications, add-ons and customizations for applications, menus, screens, interfaces, etc. provide administration for all system components as required for all system environments established to support the project. Monitor performance of all system components. Include all documentation on quarterly performance reports.

1.7 Historical Data. The tasks described above have not been performed in the past by any full-time equivalent employees.

1.8 Minimum Qualifications. Not Used

1.9 Deliverables.

1.9.1 Below is a list of deliverables under this contract.

1.9.2 Project Management Plan (PMP).

a. A comprehensive plan detailing the schedule and overall approach for the implementation and rollout of service.

b. Frequency – One-Time

1.9.3 System Security Plan. (SSP)

a. A detailed plan outlining the security architecture, controls, and policies that will be implemented to protect the network in accordance with DoW, Federal, and State regulations.

b. Frequency – One-Time

1.9.4 Installation and Acceptance Test Report.

a. A report certifying the network infrastructure has been installed, tested, and is fully operational in all required locations.

b. Frequency – One-Time

1.9.5 Performance Report.

a. A report detailing bandwidth performance. Must include network availability, bandwidth monitoring, latency, packet delivery, incident response and resolution times, and customer support metrics.

b. Frequency – Quarterly

1.9.6 Contractor-Owned Equipment Inventory.

a. A report detailing the inventory of all contractor-owned equipment installed at the site, and an updated list provided annually.

b. Frequency – Initially and Annually

Copies

Contractor-Owned Equipment Upon award & annually

survey

completion

1.9.7 Data. The Government has unlimited rights to all deliverables of this contract.

1.9.8 Inspection. Deliverables will be inspected by the government within 10 workdays of receipt. Progress meetings may be requested as necessary.

SECTION II:

2.0. SERVICE SUMMARY (SS)

2.1 General

The contractor service requirements are summarized as performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all contract performance requirements. All contract performance requirements in this PWS will be monitored.

2.2 Performance Evaluation

The performance of this service shall be evaluated to determine whether or not it meets the performance requirements of this contract. The re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to inspection of services clauses in the contract, i.e., FAR 52.246-4, 52.246-5, or 52.212-4(a). Corrective Action Reports may categorize nonconformance as minor, major or critical IAW the following FAR 46.101 definitions:

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

The contractor shall provide all necessary equipment for use by the Government to maintain service with clear and sufficient signal quality and reliability

validated customer complaint per month Customer Complaint and Periodic Surveillance

2.3 Government Quality Assurance. The Government shall inspect and evaluate the contractors’ performance to ensure services are received in accordance with the requirements set forth in this contract. The COR will use the contractor’s work schedule, or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

2.3.1 The Government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality assurance inspections if performance dictates.

2.4 Contracting Officer Representative (COR). CORs are representatives of the CO and will participate in the administration of this contract. After the award of the contract, the contractor will be provided with a letter identifying the COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the contract/task order.

2.4.1 Acquisition Team Meetings. The contractor’s Contact Manager (CM) with the CO, Contract Administrator (CA), COR, and other government personnel constitute an acquisition team [See FAR 1.102 (c)] and shall meet on a regular basis. The Acquisition Team will establish how often meetings are needed based on contract complexity. As a subset of the Acquisition Team, Government members of the Acquisition Team are often referred to as the Multi-Functional Team (MFT) and may meet as determined by the MFT. The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary. If the CO or CA deems necessary, written minutes of any such meetings shall be recorded by the CA in the contract file and signed by the PM and the CO or CA. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

2.5 Contractor’s Performance. The Government assesses a contractor’s performance on an on-going basis, both positive and negative, and provides a record on a given contract during a specified period of time.

2.5.1 Past Performance Information (PPI). PPI can be provided to other government agencies, as requested.

2.5.2 Contractor Performance Assessment Report (CPARS). Depending on the estimated value of the contract, formal assessment and reporting of contractor performance is required and is documented using the CPARS system. An assessment usually provided on an annual basis is sent to the contractor’s representative for their comment. The contractor will have up to 60 days to review and comment on the assessment.

SECTION III:

3.0. GOVERNMENT FURNISHED PROPERTY

3.1 Government Property: Government property will not be provided.

3.2 Base Support: The Government will furnish property incidentally to the place of performance including office space and equipment, i.e., computer equipment, software, phone/phone line, and reproduction equipment.

3.3 Reporting of Government Property: The contractor shall have a system of internal controls to manage (control, use, preserve, protect, repair, and maintain) Government property in its possession in accordance with FAR 52.245-1, and its property management system shall be adequate to satisfy the requirements of this clause. The contractor shall record receipt and return of all Government Furnished Property (GFP), as well as the reporting of shipment, consumption, disposal, or transfer to another contract, in the GFP Module in Procurement Integrated Enterprise Environment (PIEE), https://piee.eb.mil, as stipulated by DFARS 252.245-7005. This reporting requirement does not change any liability provisions or other reporting requirements that may exist under the contract. GFP training and guidance is located at the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/.

3.4 Loss of Government Property

3.4.1 Definition of Loss of Government Property: “Loss of Government property” means unintended loss of or damage to Government property including property that cannot be found after a reasonable search, loss due to inadequate storage, loss due to lack of security, theft, damage requiring repair to restore the item to usable condition, or damage that renders the property useless for its intended purpose or Beyond Economical Repair (BER). Loss of Government property does not include manufacturing defects, obsolescence, normal wear and tear, or purposeful destructive testing. Unless otherwise stated in the contract/order, loss of Government property does not include normal and reasonable inventory adjustments, i.e. losses of low priority consumable material, such as common hardware, as agreed to by the Contractor and the Government Property Administrator.

3.4.2 Reporting Loss of Government Property: The Contractor shall report loss of Government property in the GFP Module located in PIEE, https://piee.eb.mil/piee-landing/.

3.5 Return or Retention of Government Property: All property provided by the Government remains the property of the Government and shall be returned to the Government as directed, but no later than completion of the contract/order, unless the Procuring Contracting Officer (PCO) directs the Contractor to retain the property for continued use under a successor contract. All Government property shall be returned to the Government in the condition provided unless approved in advance by the PCO. All material generated under the contract/order becomes the property of the Government and shall be returned to the Government as directed, but no later than completion of the contract/order, unless the PCO directs the Contractor to retain the material for continued use under a successor contract.

SECTION IV:

4.0. : GENERAL INFORMATION

4.1. Hours of Operation. The contractor shall perform the services required under this contract during the following hours: [0730 - 1600] Monday through Friday except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. On occasion, an employee will be required to work on weekends and Federal holidays. The government will notify the contractor within 24 hours of such occurrence.

4.1.1 Recognized Federal Holidays.

Independence Day

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.1.2 Holidays and Facility Closings: Contractor/subcontractor personnel shall observe holidays and facility closings as authorized for government personnel. Contractor/subcontractor personnel shall only be permitted access to Government facilities when Government personnel are present.

4.2. Contract Personnel

4.2.1. Contract Manager (CM). The contractor shall provide a contract manager and alternate(s) who are knowledgeable of Wireless internet services. The contractor shall submit the name, address, telephone number and a resume of the CM to the CO and COR within 2 days of the contract start date. The list shall be kept current throughout the life of the contract. The CM or alternate(s) shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The CM or alternate(s) shall be available within 24 hours to meet on the installation with government personnel designated by the CO to discuss problem areas. The CM and alternate(s) shall be able to read, write, and speak English. The CM shall be able to effectively communicate with contractor employees. Qualifications for the CM are listed below:

4.2.3. Personnel Roster. The contractor may be required to provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster shall be updated as individuals are removed and added.

4.2.4. Use of Government Employees. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. In addition, the contractor shall not employ any person who is an employee of the Department of the Defense if such employment would be contrary to the policies contained in AFI 64-106, Chapter 1, Industrial Labor Relations Activities.

4.2.4.1 Employment of Spouses/Dependents. The contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such employee would be placed in a conflict of interest or appearance of a conflict of interest by virtue of such employment.

4.2.3.2. Off-duty Military Personnel. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to reorder to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform. However, their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.2.3.3. Identification of Contractor Employees. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

4.2.3.4. Privately Owned Vehicles. Each contractor employee driving a privately owned vehicle on the installation must carry minimum liability insurance as required by the state. Contractor employees shall adhere to all posted speed limits and shall not use hand-held cellular telephones while driving on the installation for phone calls or texting. Use of seat belts is mandatory. Any contractor employee cited for driving under the influence will have their driving privileges immediately revoked for a period to be determined.

4.3. Continuation of Mission-Essential Services During a Crisis: The Functional Commander/Director has determined these services are not mission-essential and will not continue in the event of a crisis.

4.4. Security Requirements

4.4.1. Security Regulations: The contractor shall ensure personnel, information, system, property, facility and, if applicable, international security requirements are met. The contractor shall ensure contractor/subcontractor personnel who perform work on a Government facility comply with the security requirements of the facility.

4.4.2. Operations Security (OPSEC): The purpose of OPSEC is to reduce the vulnerability of USAF missions to adversary collection and exploitation of critical information. DoDD 5205.02E and DoD Manual 5205.02-M require contractors supporting DoD activities to use OPSEC to protect critical information for specified contracts, subcontracts, and information used in the performance of duties in support of Air Force requirements/missions. The Contractor shall ensure contractor personnel who perform work on (or in) a Government facility comply with the OPSEC procedures and training requirements of the facility as specified in AFI 10-701.

4.4.3. Security Clearance: It is not expected contractor/subcontractor personnel will require security clearances for proper accomplishment of contract/order requirements. Contractor/subcontractor personnel shall not be authorized access to classified information and/or Controlled Unclassified Information (CUI) and classified items or be permitted to work on classified projects and/or programs without an appropriate security clearance and a need-to-know.

4.4.4. Security Incident or Violation: The contractor shall immediately notify the Government Security Office of any potential or actual security incident or violation.

4.4.5. Access to Government System(s): Access to Government system(s) will not be required to perform tasks under the contract/order.

4.4.6. Access to Little Rock Air Force Base (AFB): The contractor shall ensure contractor/subcontractor personnel who require access to Little Rock AFB comply with the security requirements of the installation. The contractor shall provide the CO with a list of all contractor/subcontractor personnel requiring access to Little Rock AFB, the contract/order number and the period of performance. The contractor shall also provide, if possible, the location of the work site and the days/hours during which the contractor/subcontractor personnel will require access to Little Rock AFB.

4.4.7. Identification (ID) Card/Badge

4.4.7.1. The contractor shall ensure an ID card is obtained by all contractor/subcontractor personnel who require recurring access to a Government facility, but not local area network (LAN) access. The contractor shall submit a letter to the CO listing all contractor/subcontractor personnel requiring access to the facility. The CO will approve the request and forward it to the issuing/registration office for processing. Contractor/subcontractor personnel shall report to the issuing/registration office to obtain the ID card(s).

4.4.7.2. The contractor shall submit a letter to the CO immediately if contractor/subcontractor personnel no longer require access, upon transfer/termination of contractor/subcontractor personnel or upon completion/termination of the contract/order. The letter shall identify the name(s) and social security number(s) of the contractor/subcontractor personnel. The Contractor shall return the ID card(s) to the issuing/registration office upon expiration, upon transfer/termination of contractor/subcontractor personnel, or once contractor/subcontractor personnel no longer require access to the facility. The contractor shall return any and all ID cards to the issuing/registration office upon completion/termination of the contract.

4.5. Environmental Management System (EMS): Contractor/subcontractor personnel who perform work on any Government facility shall comply with the EMS requirements established by the facility. Contractor/subcontractor personnel may be required to complete EMS training prior to beginning work.

4.6. Agency Affirmative Procurement Programs: This acquisition does not require the purchase of Environmental Protection Agency (EPA)-designated products or United States Department of Agriculture (USDA)-designated products; therefore, the requirement does not apply.

4.7. Safety Requirements

4.8. Inspection of Services: In accordance with the Inspection of Supply/Services clause(s) identified in the contract/order, the Government reserves the right to inspect Contractor performance.

4.9. Service Contract Reporting (SCR): This contract does not meet the DoD Contract Reporting criteria or reporting dollar threshold; therefore, SCR does not apply.

4.10. Invoicing/Payment and Receipt/Acceptance: The contractor shall submit/process payment requests and receipt/acceptance documents via WAWF.

4.11. Quality Control Plan/Quality Management System (QMS): The contractor shall ensure the quality of services through a quality and/or inspection system. The contractor shall submit a Quality Control Plan (QCP) addressing detection of quality program problems and defects, identification of root causes for quality related problems/defects, correction of root causes related to detected problems/defects, and follow-up to ensure quality related problems/defects do not recur. The plan shall include the schedule of quality assurance/control inspections planned by the contractor. 100% compliance with the QMS is required.

4.12. Contractor’s Quality Program: The Contractor's Quality Management System (QMS) shall meet the requirements of AS9100, Quality Management Systems Requirements for Aviation, Space, and Defense Organizations, which is based on the standards of ISO 9001. The contractor must establish an AS9100 compliant quality management system, ensure its functionality and compliance through internal auditing, and undergo a certification audit conducted by an external registrar. The contractor shall allow the Government access to the records and data collected to demonstrate the suitability and effectiveness of the quality management system. The Government reserves the right to request corrective action if the quality system fails to meet objectives. The contractor shall permit the program office or its designated representative to periodically review its quality program.

4.13. Occupational Safety & Health Administration (OSHA): The contractor shall conduct installation and maintenance activities in accordance with OSHA, federal and base safety regulations. The contractor will adhere at all times to the security regulations governing the installation. Compliance with OSHA for the protection of employees is exclusively the obligation of the contractor. The Government assumes no liability or responsibility for the contractor’s compliance or noncompliance with such responsibilities

4.14. Safety Equipment: The Government will not provide safety equipment to the contractor. The contractor shall report to the Contracting Office all accidents that occur in the performance of duties (installation, repair or removal) while aboard the installation within 24 hours. The contractor shall submit a full damage report to Government property and/or equipment by contractor’s personnel to the Contracting Officer within 24 hours of occurrence.

4.15. Security Regulations: The contractor shall ensure all personnel or representatives entering the installation abide by all security regulations of the installation. The Government reserves the right to direct the removal of an employee for misconduct or for security reasons. Removal of the employee for misconduct or security reasons does not relieve the contractor from full responsibility for performance.

4.16. Motor Vehicle Installation rules and Regulations: The Ccntractor shall comply with installation rules and regulations for motor vehicle use while on the installation. All motor vehicles used in performance of this contract shall be registered, licensed, insured and in operational conditions to meet local, state, and federal requirements.

4.17. Trafficking in Persons: The contractor shall comply in accordance with the FAR and applicable supplements and shall be in compliance with all applicable guidance and clauses listed in the contract as it relates to Trafficking in Persons. Additional information about Trafficking in Persons is available at the site for the Department of State’s Office to Monitor and Combat Trafficking in Persons. http://www.state.gov/j/tip

SECTION V

5.0. APPENDICES & EXHIBITS

APPENDIX 1

DEFINITIONS

Arrival Services. Services performed to prepare for and properly park transient aircraft in an assigned parking area.

Contract Specialist (CS). The individual within the contracting office who performs the day-to-day administration of the contract. The contract administrator may also be the contracting officer.

Contracting Officer (CO). The duly appointed Government agent authorized to award or administer contracts. The contracting officer is the only person authorized to contractually obligate the Government.

Corrective Action Report (CAR). Used to document unacceptable performance by the Contractor.

Contracting Officer's Representative (COR). The COR is the eyes and ears of the contracting officer. The COR evaluates and documents the contractor's performance IAW the contract. The COR notifies the Contracting Officer and the contractor of performance deficiencies, maintains surveillance documentation, and recommends improvement to surveillance procedures in the Performance Work Statement (PWS)

Defect. Any non-conformance with requirements specified in the contract.

Defective Service. A service output that does not meet the standard of performance specified in the contract for that service.

Fair Wear and Tear. The deterioration of items is attributed to normal usage.

Government Furnished Property (GFP). Facilities, equipment, tools, supplies, parts, or any other items furnished for the concessionaire's use by the Government.

Major Deficiency. Major deficiency means an unsatisfactory condition that would endanger personnel, jeopardize equipment or system reliability, affect safety of flight, or warrant discontinuing the process or equipment operation.

Minor Deficiency. Minor deficiency means an unsatisfactory condition that requires repair or correction, but does not endanger personnel, affect safety of flight, jeopardize equipment reliability, or warrant discontinuing a process or equipment operation.

FA446026Q0018 PWS REVISION: 0

Nonconformance. Nonconformance of supplies or services defined at FAR 46.101 may be of three kinds:

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

Performance Assessment. A process that measures success towards achieving defined performance objectives or goals defined within the performance thresholds in the services summary or the process of assessing progress towards achieving the objectives/goals developed in a performance plan or partnering agreement.

Performance Indicator. A measurable characteristic of an output of a work process. Generally synonymous with attribute.

Performance Management. The use of performance measurement information to effect positive change in organizational culture, systems, and processes, by helping to set agreed upon performance goals,…