Attachment 1- PWS Mess Attendant.pdf

Solicitation No.: FA483020Q0010 Contract No.:

Contract Title: Mess Attendant Services

23D FORCE SUPPORT SQUADRON

PERFORMANCE WORK STATEMENT

MESS ATTENDANT SERVICES

23 December 2019

23d Contracting Squadron Moody Air Force Base, Georgia

TABLE OF CONTENTS

PARAGRAPH TITLE

1 DESCRIPTION OF SERVICES.

1.1 General Description

1.2 Program Overview

1.3 Operational Requirements & Specific Tasks

2 SERVICES SUMMARY (SS).

3 GOVERNMENT-FURNISHED EQUIPMENT,

FACILITY, MATERIALS, PROPERTY AND SERVICES.

3.1 General Information

3.2 Government-Furnished Facilities

3.3 Government-Furnished Equipment & Contractor Furnished Items

3.4 Government-Furnished Services

3.5 Government-Furnished Publications and Forms

4 GENERAL INFORMATION.

4.1 Contractor Personnel

4.2 Quality Control

4.3 Government’s Quality Assurance

4.4 Re-Performance

4.5 Hours of Operation

4.6 Security Requirements

4.7 Safety Requirements

4.8 Continuation of Essential Contractor Services During Crises

4.9 Government Performance of Services During Labor Strikes

4.10 Phase-In and Phase-Out Procedure

4.11 Training Requirement

4.12 Contractor Manpower Reporting

4.13 Records Management

5 APPENDICES.

Appendix A. Definitions Appendix B. Estimated Workload Data Appendix C. DFAC Floor Plan, Bldg 571

Appendix D. Government Furnished Property/Equipment

Appendix E. Contractor Furnished Property/Equipment Appendix F. Uniform Requirements Standards Listings

Remainder of This Page is Left Blank

PERFORMANCE WORK STATEMENT

MESS ATTENDANT AND FOOD SERVICES

1. DESCRIPTION OF SERVICES.

1.1. General Description. The Contractor shall provide all personnel, supervision, and other items and services necessary to perform Mess/Food Service Attendant Services at Moody AFB GA as defined in this Performance Work Statement (PWS), except where specified as Government-furnished equipment, facility, materials, property and services.

1.1.1. The Contractor shall perform to the standards in this contract and conform to the professional standards identified in this contract and shall follow all applicable instructions and directives as identified in this PWS.

1.1.2. Contractor tasks include, but are not limited to the following: cleaning facilities, equipment, dining areas, and utensils, and performing cashier services. Upon initiation of contingency clause operations, perform all required tasks to include cooking, serving, replenishing food, and preparing vegetables and fruits for the salad bar to ensure continued serving. The estimated quantities of work are listed in Appendix B, Estimated Workload Data.

1.1.3. The Contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the Government point of contact. The Contractor shall comply with the Golden Eagle Standards and Hennessey Checklist (AF Form 1038), the Checklist will be kept in the Manager’s front office.

1.2. Program Overview. The Moody AFB Appropriated Fund Food Service Operation consists of a main dining facility (DFAC) (Georgia Pines Dining Facility). The main DFAC is dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DoD) personnel who frequent the facility. The Georgia Pines Dining Facility will also provide boxed meals for passengers and crews in support of flying missions, and to customers requesting them in support of ground operations on a twenty-four-(24)-hour basis.

1.2.1. Customer Eligibility. The primary customer at the DFAC is Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in Government facilities at the expense of the Government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense.

Organizations such as local Boy Scout Troops and local Reserve Officer Training Corps (high school, as well as college) occasionally dine in the DFAC upon permission from the Installation Commander. The Installation Commander may authorize dependents and guests to occasionally dine in the DFAC. Cashiers will refer to the military shift leader or the DFAC manager to verify customer eligibility when in doubt. The Contractor will ensure only authorized individuals are served in accordance with (IAW) Air Force Instruction (AFI) 34- 245, Essential Station Messing Program (ESM), all chapters, and the Cashier Book (operating instructions).

1.3. Operational Requirements and Specific Tasks.

1.3.1. Mess Attendant.

1.3.1.1. Table Service. Clean and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

1.3.1.2. Guest Flow Rate. The Contractor shall provide sufficient personnel to ensure that patrons can be served at the rate of five (5) guests per minute, main serving line, and three (3) guests per minute on the short-order serving line or breakfast.

1.3.1.3. Set-up of Food. The Contractor shall set-up and re-fill all customers’ self-serve items (ice machine, milk, juice, cereal, chips, bread, coffee, condiments, set-up pastry on line, etc.) in the serving line area.

1.3.1.4. Cashier Services. The contractor shall provide cashiers to perform IAW Air Force Manual (AFMAN) 34-240, Food Service Program Management, Chapters 1-3 and 8.

1.3.1.4.1. The Contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract. Contractor shall turn in funds and operate the Point of Sales (cash register system) provided by the

Government. Use the Government-provided AF Form 79 (Headcount Record) to record attendance at each meal when required by the Food Service Manager. Cashier shall check Identification (ID) cards of all personnel to validate authorization. ESM Customers will present their ID cards to verify their entitlements. Cashiers shall get permission from the military shift leader or the DFAC manager to allow guest without ID cards to dine in the facilities. Cashiers shall issue each customer a receipt after being rung up at the register.

Cashier shall be in place and ready to assume duties fifteen (15) minutes prior to opening.

Cashiers shall count their money in a secure area before and after the meal.

1.3.1.4.2. The contractor will receive an initial distribution of funds using a DD Form 1081, Statement of Agent Officer’s Account, and sign/maintain an AF Form 1305, Receipt for Transfer of Cash and Vouchers, to transfer any funds between the Authorized Agent and any cashier. The contractor is responsible for the amount of funds provided and shall return the funds at the end of the contract period. Any funds missing shall be reimbursed by the contractor.

1.3.1.4.3. The Contractor shall turn in all receipts for verification after each Dining Facility Operating day to the Food Service Accountant (FSA). He/she shall collect receipts daily. The FSA will collect the deposit weekly. The Contractor shall account for any cash overages with cash receipts and reimburse the Government for cash shortages.

1.3.1.4.4. The contractor shall maintain a copy of current Government developed cashier instructions at each cashier station. These instructions will include meal charges, as well as cash registers and other procedures. The contractor shall ensure these instructions are followed.

1.3.1.4.5. The Contractor shall provide change funds in sufficient amounts to make change for cash patrons for exercise or field operations.

1.3.2. Food Service Attendant

1.3.2.1. Box Meals. The Contractor shall make up boxes or containers, assemble, and pack the meal components for pickup by others in the time constraints as specified on the order form. Contractor shall use commercial carryout boxes and container with the Air Force Food Service Logo (provided by Government).

Minimum request notice required is as follows:

Figure 1, Box Meal Request Notice

1.3.3 Mess/Food Attendant Services – Contingency

1.3.3.1. Contingency/Emergency Services. Operations may increase workload, to include the “Continuation of Essential Contractor Services During Crisis”. Contractor shall provide service during military exercises (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts), natural disasters, and other contingency operations. The number of operations vary, but can be reasonably predicted from history. The Contractor shall respond to Operational/Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the Contracting Officer at the rates shown in the contingency CLINs for extended service hours. Serving hours under this provision may be increased to twenty- four (24) hours per day and may be implemented as directed by the Contracting Officer at any time as required to meet military mission requirements, to include extended hours.

1.3.3.1.1. Contingency Workload for Contract Cooks. In special and emergency situations, including, but not limited to, mobilization and surge requirements, the Contracting Officer may direct the contractor to provide cooks, in addition to attendant personnel to perform food preparation duties.

(1) Military Replacements. The Government will provide the Contractor a minimum of three (3) days advance notice to replace a specified number of military cooks, salad preparation and line servers. The ratio backfill is one contractor for every three military needing replacement. The Government will provide the expected duration of the requirement.

(2) Qualifications. The Contractor shall provide qualified chefs to prepare food in accordance with AF cooking guidelines listed in paragraph 3.5.3

1.3.3.1.1.1. Cook I and Cook II. The Contractor shall accomplish the food preparation tasks IAW the Air Force recipe cards and serve in standard portions. The Contractor shall serve food in standard portion, IAW Air Force Automated Recipe Service, unless the patron request smaller portions. Moves full serving containers to serving lines and remove containers. Performs standard cross-panning procedures; maintains proper

Box Meals Request Notice

Under 50 4 hours

50-100 6 hours

Over 100 24 hours temperature on serving lines. Sets- up and closes-down serving lines IAW the Food Service Production Log.

1.3.3.1.1.2. The Contractor shall provide cooks who are qualified to perform the cook duties as specified in Career Field Education Training, paragraph 10.5.4. in regards to food service experience only. Contractor cooks’ qualifications shall be equivalent to the “3F151” skill level and have a minimum of two (2) years full-food service cooking/baking experience and are qualified to perform the cooks’ duties as outlined in this PWS.

1.3.3.1.2. As soon as government is notified of contingency workload requirements the contractor will be notified, but no less than three (3) days prior to contingency CLIN activation. A two-week notice will be provided for contingency CLIN deactivation.

1.3.3.1.3. Line servers shall be in place and ready to assume duties fifteen (15) minutes prior to opening.

1.3.3.1.4. When the Government perceives, at its option, that mission accomplishment is endangered, may augment surge requirements beyond the capability of the Contractor.

1.3.3.1.5. The Government will not exercise any supervision or control over the contractor’s employees performing under this contract. Such employees shall be accountable, not to the Government, but solely to the Contractor, who in turn is accountable/ responsible to the Government.

1.3.3.1.6. Food Preparation. The Contractor shall set-up, prepare sandwiches, and serve sandwiches from the sandwich/deli bar. The Contractor shall prepare vegetables, fruit, and food items for use in the salad bar and prepared salads. Ensure that vegetables are properly cleaned, cut, and stored to maintain freshness. Specialty Salads shall be prepared IAW Food Service Production Log (or computer-generated form) and Air Force Automated Recipe Service.

1.3.3.1.7 When contingency services are authorized, a copy of the schedule shall be provided to DFAC Management and the COR for verification and to ensure sufficient manpower.

1.3.3.2. Service of Food. The Contractor shall serve food in standard portions, as listed on the Food Service Production Log (or computer-generated form) (portion size column), and the Air Force Automated Recipe Service, unless smaller portions are requested by the patron. The Contractor shall move full-serving containers (pans, trays, etc.) to serving lines; replenish, replace or remove containers. Perform standard cross-panning procedures; maintain proper temperature on serving lines. The Contractor shall set-up and close-down serving line IAW Food Service Production Log (or computer-generated form).

1.3.4. Other Duties.

1.3.4.1. Clean, Sanitize, and Air Dry dishes, pots, pans, safety floor mats, and equipment in the kitchen and dining areas IAW the U.S. Department of Health & Human Services FDA Food Code http://www.fda.gov/Food/GuidanceRegulation/RetailFoodProtection/FoodCode/, and local policy/regulations as required by Military Public Health. Contractor shall provide a cleaning schedule to include all cleaning and sanitation of equipment and facilities. All cooking/prepping equipment shall be cleaned after each use. Schedule shall reflect frequency of cleaning and method to accomplish the cleaning. Cleaning schedule, frequency, and method shall be included as part of the Quality Control Plan required by this PWS.

1.3.4.2. Menu Boards. Post and maintain all serving area menu boards. Update menus and prices from the computer located in the training office for all meals during the day, prior to the start of each meal. Menu and price changes will be posted no later than the start of the meal service.

1.3.4.3. Subsistence and Material Handling. The Contractor shall put away stock in stockroom upon receipt using First-In-First-Out (FIFO); perishables within thirty (30) minutes, and non-perishables within one hour. Put away expendable supplies upon arrival of the delivery when notified by military/civilian representative.

1.3.4.4. Sanitation Requirements. The Contractor shall comply with all Federal and Air Force- mandated sanitation requirements. The Contractor shall comply with all AFI 48- 116, Food Safety Program, all chapters, in conjunction with the Food Code. The Contractor shall provide documentation to the COR that each employee has been medically cleared to work in a Food Operations at a minimum of one-week prior to starting work (TB tests).

1.3.4.5. Housekeeping Services. The Contractor shall provide basic housekeeping service in the food-service facility at a frequency to maintain a clean and sanitary interior and exterior appearance. The Contractor shall provide all equipment and supplies necessary to maintain an acceptable level of appearance. The Contractor shall cleanup those areas that immediately affect customer service, to include the appearance of the dining hall.

1.3.4.5.1. Interior Housekeeping Services

1.3.4.5.1.1. Floor Cleaning/Furniture Cleaning. Clean floors/drains/carpets so that no visible dirt or dust remains on floors, walls, floor mats or runners, in corners, behind/over doors, or under furniture and equipment. Do not place chairs on tables at any time. Deep carpet cleaning will be accomplished every quarter on both dining areas especially on heavy- soiled/high-traffic areas. Tile floors shall be buffed and cleaned every quarter.

Dining room tables, chairs, and booths should be cleaned after each meal to remove food debris. Clean all table legs and booth base boards at least once a week. Dust blinds and fixtures.

1.3.4.5.1.2. Spot Floor Cleaning. Spot clean floors to remove food spills and debris immediately to promote a clean and safe working environment. Caution signs shall be posted on wet floors and removed once the floor has dried.

1.3.4.5.1.3. Lavatories. Shall be cleaned after each meal; spot check lavatories hourly (during meal times) to ensure tidiness and supplies are available. Clean toilets, urinals, wash basins; slop sinks, and partitions with a germicidal detergent solution. De-scale toilets and urinals as required. Proper cleaning shall include removing all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.3.4.5.1.4. Other Housekeeping Tasks. Replace all burned-out energy-efficient-light bulbs and fluorescent tubes at or below 10 feet, inside and outside the assigned facility.

Only replace before and after the meal with Government-supplied bulbs and tubes. The Contractor shall be responsible for keeping their work area clean, neat, and in order.

1.3.4.5.2. Exterior Housekeeping Services. The contractor shall clean the grounds around the facility. See Appendix C, for “Work Area Layout for The Georgia Pines”.

Contractor personnel shall: Sweep and clean in and around entrances, exits and sidewalks as required maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area. Clean all outside picnic tables 50 feet or less from the facility if necessary. Clean designated parking spots during Distinguished Visitor Visits; these areas should be swept and cleaned of debris.

Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure the grounds are clean and orderly.

1.3.4.6. Visits by Non-base Personnel. VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments shall require additional Contractor support in such areas as special table set-up, re-arranging dining room, using special dishware, clean-up and tear-down of table settings, sanitation, and general facility appearance as determined by the Food Service Manager or the Facility Manager. Schedules for VIPs and Inspection team visits will be provided at least three (3) working days before the date of the event. Short notice visits are an exception. Contactor will be notified as soon as the DFAC Manager is informed.

1.3.4.7. Civic Groups. Civic groups are authorized to use the DFAC upon permission from the Installation Commander. Group visits normally occur May through August. High School ROTC units, Scout Packs, and Troop Support units will occasionally host local or visiting personnel usually in groups of fifty (50) people or less.

1.3.4.8. Special Functions. The Contractor shall decorate the DFAC with Government-provided decorative materials for holidays and special occasions. This will include, but is not limited to, decorating the entryways to the dining facilities, the dining areas, and the serving line areas. Schedules for special function visits will be provided at least three working days before the date of the event. However, there will be exceptions due to short/no notice visits. The Contactor will be notified as soon as the DFAC Manager is informed.

2. SERVICES SUMMARY (SS).

2.1. The purpose of this paragraph is to state the performance objectives, the paragraph and identify the performance thresholds/standards to determine the overall effectiveness of services delivered to the Government. The SS will be used in evaluating Contractor performance.

Performance Objective

PWS Paragraph

Performance Threshold(s)

SS-1

Prepare food IAW recipe cards and production log.

1.3.3.1.1.1 95% of menu items/meal period.

SS-2

Comply with sanitation requirements of the Food Code. State and Local laws/regulations, which result in a satisfactory or better rating in health inspections.

1.3.4.1 1.3.4.4

100% of the time.

SS-3

Satisfy facility manager and guests in reference to timeliness of service and courteousness of employees

4.6.12.1. No more than 3 valid complaints per

month.

SS-4

Maintain Menu Board

1.3.4.2 No more than 2 discrepancies per

month

SS-5

Reconcile cash-drawer with P.O.S. reports and ensure cash is properly turned in on time.

1.3.1.4 (Inclusive) 100% of deposits per month.

SS-6

Maintain the interior and exterior of the Dining Facility in a clean and sanitary condition.

1.3.4.5.1 (Inclusive) 1.3.4.5.2

No more than 2 valid complaints per month.

SS-7

Provide cooks/food servers to ensure there is no impact on food service operations during contingency operations.

1.3.3 (Inclusive) 100% of the time.

SS-8

Establish and maintain a Quality Control Program with an inspection system that will assure all aspects of the functional areas.

4.2 (Inclusive) 100% of the time.

SS-9

Put away stock in storeroom upon receipt.

1.3.4.3 100% of the time.

SS-10

Set-up and close- down serving line.

1.3.3.1.1.1 1.3.3.2.

100% of the time.

SS-11

Clear, Clean, Sanitize dining room tables.

1.3.1.1 100% of the time.

SS-12

Maintain employee training records

4.11 (Inclusive) 95% of the time.

SS-13

Employee uniforms and nametags acceptable with PWS requirements

3.3.2.7 Appendix F

100% of the time.

SS-14

Manage Personnel.

4.1. (Inclusive) 100% of personnel.

SS-15

Clean and sanitize all dishes, pots, pans, and food contact surfaces.

1.3.4.1 100% of the time.

3. AVAILABLE GOVERNMENT-PROVIDED EQUIPMENT, FACILITY,

MATERIALS, PROPERTY AND SERVICES.

3.1. General Information. The Government will provide the following equipment, facilities, materials, property services, technical order, publications and forms. If facilities, equipment, materials or services are not listed as available Government provided or Government-shared, they shall be Contractor-furnished.

3.2. Government Facility. The Government will furnish the following facility:

Building 571, (27,925 Sq. Ft.), 7255 Robins Road, Moody AFB GA.

3.3. Available Government Provided Equipment/Property. See Appendix D.

3.3.1. Contractor-Furnished Equipment/Property. See Appendix D. Cleaning materials shall equal or exceed the standards listed above. The items and quantities are not absolute and are only approximate figures. The Contractor shall provide all supplies necessary to perform food service attendant services IAW this PWS.

3.3.2. Equipment Inventory. An inventory of Government provided equipment shall be accomplished not later than five days after start of the contract, within ten days of the start of any option period, and not later than ten days before completion of the contract period (including any option periods). The Contractor and CORs shall conduct a joint inventory of all Government-provided equipment, and the Contractor shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded, and the Contracting Officer (CO) notified in writing.

The Contractor and the COR will jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be referred to the CO for resolution.

3.3.2.1. Obtaining Replacement of Government-Provided Equipment. The Contractor’s request for replacement of Government-provided equipment shall be made directly to the COR for processing. Such requests shall specify the reason for the replacement request.

3.3.2.2. Equipment Accountability. The Contractor shall be liable for loss or damage to Government-provided property and equipment beyond fair wear and tear IAW the clause of the contract. The Contractor shall report all lost, damaged, or destroyed Government-furnished equipment to the CO within seventy-two (72) hours of discovery. In the case of loss or damage beyond economical repair to property and equipment, the CO shall determine the amount of the Contractor’s liability.

3.3.2.3. Equipment Turn-In. The Contractor shall coordinate any equipment to be submitted to the Defense Reutilization marketing Organization (DRMO) with the COR and CO.

3.3.2.4. Subsistence. The Government will provide all food.

3.3.2.5. Contractor-Furnished Items and Services. Except for those items or services specifically stated Government-provided or government-reimbursed, the Contractor shall furnish everything required to perform this contract, to include but not limited to the items listed in Appendix D.

3.3.2.6. Housekeeping Equipment, Materials, and Supplies. The Contractor shall furnish everything required to perform the housekeeping requirements of this contract.

The Contractor shall furnish all housekeeping supplies, materials, and equipment, to include but not limited to, Contractor-furnished items without reimbursement. All housekeeping costs should be factored into the fixed price for CLIN 0001 and the associated option CLIN(s). Products furnished must meet or exceed generally accepted industry standards. Consideration will also be given to environmentally friendly products.

3.3.2.7. Uniform Requirements. Employees shall wear clean, neat, pressed, presentable and well-fitting uniforms at all times while on-duty. All contract employees shall have the same uniform. Torn and dirty uniforms, in addition to those with rips, missing buttons, etc., are not to be worn in the DFAC. Contractor personnel shall comply with the current food code in the wearing of any jewelry. The COR, after coordination with the Food Service Manager, will approve the type and color(s) of uniforms, as well as the standards of dress for supervisors and cashiers before the contract start date. Uniform requirements are listed in Appendix F.

3.4. Government Furnished Services.

3.4.1. Telephone Service. The use of Government-supplied telephones is provided solely for official Government business and shall not be used to transact personal business by the Contractor or his/her employees. The Contractor shall contact the COR for repair service.

The Government will not be responsible for charges for long distance telephone calls made or accepted by Contractor personnel.

3.4.1.1. Telephone Service (Commercial). The Contractor shall furnish his or her own commercial telephone line; he/she shall work through the 23rd Communications Squadron, Moody AFB, to establish this line, if necessary.

3.4.1.2. All communications with DoD organizations are subject to communications security (COMSEC) review. Contractor personnel shall be aware telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. The DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, civilian Contractor personnel are advised any time they place a call to, or receive a call from, a USAF organization, they are subject to COMSEC procedures. The Contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information.

3.4.2. Base Distribution. The Contractor may use the Base Information Transfer Center (BITC) to send mail on base. Contract may use the Base Post Office to mail items off base at their own expense.

3.4.3. Refuse Collection. The base refuse contractor is responsible for the collection and removal of all trash and refuse. However, when the Contractor finds it necessary, at various times, to dispose of refuse and trash generated as a result of this contract requirement, the Contractor may use the base dumpsters.

3.4.4. Recycling Program. The Contractor shall be required to participate in the base-recycling program.

3.4.4.1. Waste Management. The Contractor shall assist the Government by complying with the base recycling program. This shall require segregating reusable/recyclable (rinse cans/plastic, etc.) waste materials by type. The Government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be removed from the facility by a Government-approved method, i.e., paper, cans, or cardboard recycle bins.

3.4.4.2. Contractors performing base services are subject to the same requirement for HAZMAT as base personnel. All HAZMAT materials, including cleaning supplies, brought on the base must go through HAZMAT Pharmacy and have a Material Safety Data Sheet (MSDS) on file at all times. Preference to environmentally friendly products shall be given. Hazardous waste shall be handled IAW Moody AFB Hazardous Waste Management Plan. Compliance with the HAZMAT requirements of AFI 32-7086 is mandatory.

3.4.4.3. All waste materials generated by any work under the contract performed on a Government installation shall be handled, transported, stored, and disposed of by the Contractor and by his subcontractors at all times IAW all applicable Federal, state, or local laws, ordinances, regulations, court orders, or other types of rules or rulings having the effect of law, including but is not limited to Executive Order 11752, 17 December 1973, the Federal Water Pollution Control Act, as amended (33 USC Sec 1251 ET SEQ);

The Clean Air Act, as amended (42 USC SEC 1857 ET SEQ); the Refuse Act of 1898

(33 USC Executive Order 11507); and the Environmental Protection Agency guidelines on thermal processing and land disposal of solid waste (40 CFR, Chapter 1, parts 240 & 241).

3.4.5. Emergency Medical Service. The Moody Air Force Base Clinic will provide emergency (cases where loss of life, limb, sight or hearing is possible) medical services transportation, if required, on a reimbursable basis. The Contractor shall be responsible to reimburse the Government.

3.4.6. Utilities. The Government will furnish reasonable amounts of utilities to include electricity, water, sewage, and heating. The Contractor shall exercise responsible use of all utilities.

3.4.7. Removal of Equipment. Removal of any equipment condemned or replaced from the food service facility receiving area as follows:

3.4.7.1. All gas, water and steam lines up to and including the supply source for each piece of equipment.

3.4.7.2. Repair of walk-in refrigerators, except for minor repair of handles, hinges, gaskets, and refrigeration units.

3.4.7.3. Calibration of all scales and deep fat fryer thermostats.

3.4.7.4. Electrical power into the building and including panel board and circuit breaker.

3.4.7.5. Sewer lines from floor and wall drains of buildings.

3.4.7.6. Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

3.4.7.7. Alteration, repair, and maintenance of building.

3.5. Government-Furnished Publications/Forms.

3.5.1. Publications and forms that apply to this contract are listed below. The Contractor shall maintain current copies of forms and publications via the Internet at http://www.e-publishing.af.mil/ for the documents required to provide Food Service Attendant Services.

3.5.2. The Government will notify the Contractor as follow-on requirements changes occur. Supplements or amendments to listed publications from any organization level may be issued during the life of the contract. The Contractor shall immediately implement those changes that result in a decrease or no change in the contract price, and notify the CO in writing of such change. Should a decrease in contract price result, the Contractor shall provide a proposal for a reduction in the contract price to the CO within fifteen (15) days. Before implementing any change that will result in an increase in contract price, the Contractor shall submit to the CO a price proposal within thirty (30) days following receipt of the change by the Contractor. Failure of the Contractor to submit a price proposal within thirty (30) days following receipt of the change could endanger contract performance. Upon completion of the contract, the Contractor shall return to the Government all issued unused publications and forms.

3.5.3. Publications.

Publications No.

Title Date Applicable Paragraph

Applicable Paragraph/Chapter

AFI 31-101 Integrated Defense(FOUO)

8 Oct

Excerpt will provide upon request or as needed

AFI 34-239 Food Service Management Program.

17 Apr

Chapter 1,2,3,5 and para. 4.8 Attachments 1, 2, 3, 4, 5, 6, 7, and 8.

AFI 34-145 Essential Station Messing Program

8 Mar

All Excluded 1.4 and 1.5

AFI 40-101 Health Promotion 17 Oct

Chapter 1, 2 and 3

AFI 48-116 Food Safety Program. 19 Aug

Chapter 1, Chapter 2, paragraph 2.6.

AFMAN 34-

Food Service Program Management.

23 Oct

Chapters 1 thru 7.

Career Field Education Training

21 Jun

10.5.4

DoD 5200.1-R Information Security Program Regulation.

24 Feb

DoD 5400.7-

R_AFMAN 33-

Freedom of Information Act (FOIA) Program.

21 Oct Certified current through 22 Jan

DoD 5500.7-R Joint Ethics Regulation (JER).

17 Nov

MAFB Hazardous Waste Management Plan

How to handle Hazardous Material

AFI 91-203 Air Force Consolidated Occupational Safety Instruction

15 Jun

Ch. 4,5,6,44 Commercial Cooking Facilities and Safety

3.5.4. Forms.

Form Number Title Date AF Form 27 Food Service Customer Survey 1 Jan 1991 AF Form 79 Headcount Record 1 Oct 2004 AF Form 1469PG1 Subsistence In Kind (SIK)/

Invalid Entitlements Log 1 Aug 1989

AF Form 1254 Register of Cash Collection Sheets

1 Aug 1977

AF Form 1650B Field Feeding Summary 1 May 1990 AF Form 3514 Inventory Count Worksheet 1 Jan 1991 AF Form 3516 Food Service Inventory Transfer

Receipt 1 Jan 1991

AF Form 1305 Receipt for Transfer of Cash and Vouchers

1 Nov 1962

SF 702 Security Container Check Sheet Nov 2010 DD Form 1131 Cash Collection Voucher Dec 2003 Cashier Misc. Log (Local Form)

Food Production Log (HA

AFSVA)

AF Form 977 Food Facility Evaluation 01 May 1994 AF Form 1297 Temporary Issue Receipt 01 Jul 1987 AF Form 1038 Food Service Evaluation Record 01 Mar 1999

4. GENERAL INFORMATION

4.1. Contractor Personnel.

4.1.1. Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of all work. The name of the contract manager and an alternate(s), who shall act for the Contractor when the manager is absent, shall be designated in writing to the CO prior to contract start date.

4.1.1.1. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.1.2. The contract manager or alternate shall be available during standard duty hours within sixty (60) minutes to meet on the installation with Government personnel designated by the CO to discuss problem area(s). The contract manager or alternate shall be available also during standard duty hours within sixty (60) minutes by telephone to discuss any problem area(s). After standard duty hours the manager or designated alternate shall be available within two hours.

4.1.1.3. The contract manager and alternate(s) shall be able to read, write, speak, and understand English.

4.1.2. Contractor Employees. The CO may restrict the employment under the contract of any contractor employee, or prospective contract employee who is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

4.1.2.1. Contract personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing clothing bearing the name of the company or by wearing appropriate uniform, or badges/name tags which contain the company name and employee’s name. The Contractor is responsible for acquiring an appropriate number of badges/name tags to meet their needs at their own expense.

4.1.2.2. The Contractor shall ensure that employees have current and valid professional certifications before starting work. Vehicle operators shall have a valid driver’s license.

4.1.2.3. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person could create a conflict of interest, i.e.

if the Contractor employs any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval IAW DoD 5500.7-R Joint Ethics Regulation (JER), Chapter 2. In addition, the Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities, paragraph 3.

4.1.2.4. The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall or active duty. The abrupt absence of these personnel could adversely affect the Contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.1.2.5 Conduct. Contractor employees shall not loiter in any working or patron area.

Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities.

4.1.3. Contractor Personnel Meals. Contractor personnel, who work in the DFAC under this contract, may purchase food and beverages to be consumed in the facility while on duty and up to thirty (30) minutes before or after their shifts. Meals can only be purchased when there is a cashier on duty. This policy does not apply to a spoon-size taste for sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the Contractor retains for each meal period as proof of payment. Employees shall pay for each item at the established item price, to include the Government- authorized surcharge. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring food from other sources into the DFAC.

4.2. Contractor Quality Control.

4.2.1. Quality Control Program. The Contractor shall establish and maintain a complete quality control program that encompasses all aspects of the contract, including the Services Summary (SS). The Quality Control Plan shall be submitted to the CO for Government validation at the pre-performance conference, following contract award. Any subsequent changes/modifications to the Quality Control Plan shall have the CO’s validation.

4.2.1.1. The Contractor shall develop an inspection plan with metrics to measure adherence to service IAW contract standards. The inspection plan shall include procedures to identify, prevent, and ensure non-recurrence of defective services. The inspection system must be time-specific. The Contractor shall maintain on-site records of all inspections. The Government will have access to these records during the term of the contract.

4.2.1.1.1. The Contractor shall maintain records of all audit and inspections. The Quality Control records shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken, as appropriate.

4.2.1.1.1.1. The records of inspections shall be kept and made available to the government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

4.2.1.1.2. Management Involvement. Personnel performing management functions shall have distinct, well-defined duties and responsibilities within the quality program.

4.2.1.1.3. Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for this purpose. The Contractor’s inspection instructions shall be documented and made available for review by the CORs throughout the life of the contract. The Contractor shall notify the COR in writing of any changes to the inspection instructions or quality control plan.

4.3. Government Quality Assurance.

4.3.1. The Government is responsible for ensuring that the contract standards are met utilizing the appropriate assessment method(s). The COR may evaluate the Contractor’s performance at any time during the duration of this contract. Inspections will be conducted

IAW the Quality Assurance Surveillance Plan (QASP) with the intent of verifying compliance with contract requirements. The assessment/evaluation methods identified in the QASP, in concert with the Contractor’s quality control procedures, will permit the Government to evaluate the Contractor’s success or lack of success in meeting the specified contract requirements.

4.4. Re-Performance.

4.4.1. When service performed does not conform to contract requirements, the Contractor shall re-perform the service, if possible, in conformity with the contract specifications at no additional cost to the Government. Re-performance of the services shall commence immediately upon notification by the COR, and the Contractor shall have a sufficient workforce dedicated to ensure corrections are accomplished without degradation to services.

4.5. Hours of Operation. Standard. The Contractor shall maintain operating hours at the Georgia Pines Dining Facility as listed in Appendix B during the required serving hours for the for the facility; any authorized patron may select foods from a complete menu. The Contractor shall not remove foods from the serving area until fifteen (15) minutes after the end of the posted meal hours. This allows for all patrons to be served an additional time for second servings.

4.5.1. Holidays.

4.5.1.1. The Georgia Pines Dining Facility is open on all holidays. The Government will provide holiday schedules during Thanksgiving, Christmas Season, and other special occasions to the Contractor at least five days before the date of the event. The Contractor shall plan for increased attendance expected at Thanksgiving with additional services. See Appendix B.

4.6. Security Requirements.

4.6.1. Pass and Identification. Pass and identification items required for contract performance will be obtained for Contractor personnel and non-Government-provided vehicles. Obtaining the appropriate passes and identification items are the responsibility of the Contractor.

4.6.1.1. The Government is authorized to restrict the employment of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the government or its personnel.

4.6.1.2. The Contractor shall obtain personnel pass application forms from the CO’s Contract Administrator, 23rd Contracting Squadron. The Contractor employee shall complete and carry the forms to the Security Forces, Pass and Registration Office.

Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles to be registered.

4.6.1.3. Retrieving pass and identification items from Contractor employees shall be accomplished by the Contract Manager upon the departure from employment, prior to contract expiration, of any Contractor employee, and turned in to the Pass and Identification Office.

4.6.1.4. The Contractor shall maintain a current listing of employees. The list shall include the employee’s name, social security number, and type of investigation if contract work involves access to Government automated information systems, unescorted entry to Air Force restricted areas or other sensitive areas designated by the Installation Commander, or for access to unclassified sensitive information or sensitive equipment. The list shall be provided to the Program Manager and the sponsoring agency’s Security Manager. An updated listing shall be provided when an employee’s status or information changes.

4.6.1.5. Suitability Investigations. Contractor personnel shall successfully complete, as a minimum, a National Agency Check, before operating unclassified automated information systems, for unescorted entry into restricted areas, or for access to unclassified sensitive information or sensitive equipment. The Government shall submit these investigations, at no additional cost to the Contractor. The Contractor shall comply with the requirements of DOD 5200-2R, Personnel Security Program, and AFI 33-119, Communications and Information.

4.6.2. Key Control. The Contractor shall establish and implement methods of ensuring all keys and vault combinations issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

4.6.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due the Contractor.

4.6.2.2. The Contractor shall prohibit the use of keys or vault combination, issued by the Government, by any persons other than the contractor’s employees, and the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in performance of contract work requirements in those areas.

4.6.3. Special Requirements. The Contractor shall ensure that all employees operating vehicles or vessels under the terms of this contract obtain and maintain state driver’s licenses commensurate with the size and type of vehicle being operated.

4.6.4. Traffic Laws. The Contractor and its employees shall comply with base speed limits and other traffic laws.

4.6.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately-owned vehicle while on Moody AFB GA.

4.6.6. Physical Security. The Contractor shall be responsible for safeguarding all Government property and controlled forms provided for Contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

4.6.6.1. For Official Use Only (FOUO). The Contractor shall comply with DoD 5200.01- M, Volume 4, Information Security Program: Controlled Unclassified Information (CUI). This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.6.7. Additional Security Requirements. Additional security requirements, including COMSEC User Requirements; Command, Control, Communications, and Computer (C4) Systems; Information Assurance (IA) Program; and Operations Security (OPSEC), shall be complied with by contractor personnel.

4.6.8. Security Forces and Fire Protection. Phone Number: 911

4.6.9. Cash Handling Procedures. Contractor shall ensure that all cashiers know the proper cash handling procedures provided by the Government. Refresher training will be provided annually.

4.6.10. Funds Protection. To protect cash held by the Contractor, the Contractor shall comply with AFI 31-101, Integrated Defense (Excerpt will provide upon request or as needed). Funds shall be counted in a secured area.

4.6.11. Resource Protection. Contractor shall ensure that all cashiers, and managers re provided resource protection training by the Government within one month of employment. Refresher training will be provided annually.

4.6.12. Customer Service. Contract personnel shall attend a one-day-customer-service-training course provided by the Government within three months of employment and annually thereafter.

4.6.12.1. There will be no more than three valid complaints per month.

4.7. Safety Requirements.

4.7.1. Safety of personnel and performance shall conform to the Air Force Occupational and Environment Safety, Fire Protection and Health Program (AFOSH) requirements as specified in AFVA 91-209, Air Force Occupational Safety and Health Program.

4.7.2. Cell Phone Usage. Cell phones shall not be used during meal periods and in plain view of customers unless it is an emergency.

4.7.2.1. Cell phone usage while driving on base is prohibited, unless using a completely “hands-free” device.

4.8. Continuation of Essential Contractor Services During Crisis.

4.8.1. All service functions accomplished under this contract shall be performed during any wartime operations. Wartime operations are those actions, including contingency planning, which would be required to support current or future United States Air Force wartime requirements. Notwithstanding any other provision of this contract, the Contractor agrees that, in the event of the occurrence of any wartime-related contingency, the Government will have the unilateral right to extend performance of this contract as long as the wartime contingency(ies) exist. Contract payment will be IAW the existing contract rate.

4.8.2. The Government will notify the Contractor within three hours of any crisis declared by telephone, or in person and by email.

4.8.3. The Contractor shall prepare a list of all essential positions/personnel required to support any crisis and submit to the CO at the pre-performance conference.

4.8.4. The Contractor providing services designated as essential by Moody AFB is expected to use all means at their disposal to continue to provide such service IAW the terms and conditions of the contract during periods of crisis until appropriately released or evacuated by the CO.

4.9. Government Performance of Services During Strikes.

4.9.1. The services required under this PWS are of critical importance to the Air Force, and the Government reserves the right to take over performance in the event of a labor strike by the Contractor’s employees which impairs the Contractor’s ability to satisfactorily perform the contract.