Attachment 1 PWS Hangar Door .pdf

RFQ FA500022Q0038

Attachment 1

PERFORMANCE WORK

STATEMENT FOR

HANGAR DOOR INSPECTIONS &

MAINTENANCE

September 9, 2021

JOINT BASE ELMENDORF RICHARDSON (JBER), ALASKA

TABLE OF CONTENTS

SECTION & TITLE PAGE

SECTION # 1 - DESCRIPTION of SERVICES

1.1. Scope of Work 4

1.1.1. Inspections and Maintenance of Hangar Doors 4

1.1.2. Inspection Schedule 4

1.1.3. Preventative Maintenance 4

1.1.4. Repairs up to $2500.00 5

1.1.5. Repairs exceeding $2500.00 5

1.1.6. Proposals 5

1.1.7. Inspection Reports 5

1.1.8. No Show / Cancellation Fees 6

1.2. Response Time and Communication 6

1.3. Service Calls 6

1.3.1. Routine Service Calls 6

1.3.2. Emergency Service Calls 6

1.3.3. Performance of Services during Crisis 7

1.3.4 Disaster Response Work 7

1.4. Invoicing 7

1.4.1. Labor 7

1.4.2. Parts and Materials 7

1.4.3. Competitive Price Comparison 8

1.5. Over and Above 8

GENERAL INFORMATION

1.6. Personnel and Identification 8

1.7. Contract Manager 8

1.8. Employees 8

1.9. Special Qualifications 8

1.10. Vehicles and Equipment 8

1.11. Traffic Laws 9

1.12. Cell Phone Usage 9

1.13. Security 9

1.14. Key Control 9

1.15. Hours of Operation and Holidays 9

1.16. Base Closures 10

1.17. Weapons, Firearms and Ammunition 10

1.18. Contracting Officer Representative (COR) 10

1.19. Insurance 10

1.20. Manpower Reporting 10

1.21. Hazardous Material / Waste Management 10

1.22. Hazardous Material / Waste 10

1.23. Spill Response 11

1.24. Safety and Health 11

1.25. Lock out / Tag out 11

SECTION # 2 - SERVICES SUMMARY

2.1. Hangar Door Overview & Definitions 11

2.1.1. Inspection 11

2.2. Quality Assurance 12

2.3. Surveillance Methods 12

2.3.1. Periodic Surveillance 12

2.3.2. Customer Complaint 13

2.4. Quarterly Progress Meetings 13

2.5. Services Summary for Hangar Doors – (CHART) 15

SECTION # 3 - GOVERNMENT FURNISHED PROPERTY and SERVICES

3.0 Government Furnished Property 16

3.1. Government Furnished Services 16

3.2. Entry and Escort Requirements 16

3.3. Utility Conversion 16

3.4. Security, Fire and medical Service 16

3.5. Contractor Furnished Items and Services 16

ATTACHMENTS

SECTION # 4 - APPLICABLE PUBLICATIONS AND FORMS 17

SECTION # 5 - APPENDICES

5.1 APPENDIX # 1 Definitions / Acronyms 18

5.2 APPENDIX # 2 Door Chart/Key 21

5.2 APPENDIX # 3 Workload Estimate 23

SECTION – 1 DESCRIPTION OF SERVICES AND GENERAL INFORMATION

Section 1 - Description of Services for Hangar Doors

1.1. Scope of Work for Hangar Doors. The contractor must provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform inspections, routine and emergency repairs / service calls on hangar doors and associated systems identified in Appendix 2 of this PWS at Joint Base Elmendorf Richardson (JBER), Alaska. Work must comply with manufacturer’s specifications, commercial standards for inspections, maintenance and repair of these units as well as all federal, state, and local requirements that apply. The estimated workload quantities for doors are listed in Appendix 3, Workload Estimate. The Government reserves the right to increase, decrease and/or suspend any part of the services under this contract.

1.1.1. Inspections and Maintenance of Hangar Doors. The contractor and employees performing work must be certified when/where applicable and have experience in the maintenance, inspection, and repair of hangar doors, associated systems, rigging, and non-destructive testing of all applicable components. Wire rope must be inspected by the most effective Non-Destructive methods and properly lubricated, according to current industry/manufacturer standards and any applicable Federal, State and local laws, codes and regulations, employees inspecting wire rope must be certified. The contractor must provide employee welding certificates to the Contracting Officer Representative (COR) or Contracting Officer (CO) upon request. The contractor will arrange any trainings required for Hot Work permits by the JBER Fire Department 907-384-5555. The contractor will obtain required permits and coordinate with the 673 JBER Fire Department prior to any welding and/or cutting.

1.1.2. Inspection Schedule. Within fifteen (15) days of award and at each renewal period the contractor must provide the 773 Civil Engineer Squadron (CES) and the COR(s) a tentative schedule for semi-annual hangar door inspections, this schedule must be received before any inspections can commence. In order to ensure inspections are completed on a semi-annual basis, the schedule will be predicated on the date of the previous inspection.

The schedule must be updated with dates, facility and door numbers, and submitted to the COR(s), ten (10) working days prior to the inspection month and reconfirmed via email with the COR(s) and Facilities Manager(s) at least two (2) working days prior to the scheduled inspection. Contractor is responsible for communicating with the Facilities Managers (FM) to schedule the inspections and arrange for access and/or escort to the facilities, contact information will be provided by the CO or the COR(s). If communication/scheduling issues arise, contractor is to notify the COR(s) for assistance.

1.1.3. Preventative Maintenance. Preventative Maintenance Tasks are part of the Inspection process, and are required and defined by manufacturer’s recommendations, Industry and Department of Defense standards. Preventative Maintenance tasks can include but are not limited to; adjustments and/or replacement of components such as sensors, switches, hinge pins etc., the lubrication of parts via the use of grease fittings or other methods, topping-off/changing of lubricants/fluids, and the tightening of hardware via: nuts, bolts, screws, etc., or other adjustments of parts to the various tolerances required of those parts to prevent damage and ensure proper operation. General cleaning such as the wiping up, or wiping off of any excess grease or oil, etc.

1.1.4. Repairs up to $2,500.00. If additional parts (excluding bench stock) or manpower are required above and beyond preventative maintenance, the contractor must notify the COR(s). The contractor must submit for approval by the COR(s), a proposal for the repair(s) as outlined below in section 1.1.6. No work must be accomplished without authorization.

1.1.5. Repairs Exceeding $2,500.00. The contractor must provide a proposal IAW paragraph 1.1.6. for repairs exceeding $2,500.00, if additional time is required to complete the proposal contact the COR(s). 773 CES/CEOES will forward the proposal to the CO for approval. No work must be accomplished without authorization.

1.1.6. Proposals. Contractor is to provide proposals to the COR(s) for repairs above preventative maintenance. A proposal is initiated by repairs identified during inspections, service calls, and by request from CO or COR(s). Contractor must produce a separate Proposal for the repairs of each Hangar Door and related systems, unless otherwise specified by the COR(s) or CO. Proposals are to be submitted as soon as possible, but no later than five (5) working days from the date of the identified repair(s). If contractor experiences extenuating circumstances and cannot meet the deadline, contractor must contact COR(s) at least 2 working days prior to the due date to request an extension. Contractor must notify the COR(s) of a scheduled repair at least one (1) working day before the work is to commence. Contractor must maintain a spreadsheet for the life of the contract containing the date that generated the proposal and if from Call-out, inspection or request, status of proposals whether submitted, approved, completed, date for each action, proposal number, job location, summary of work and cost separated by Parts and Labor.

For a proposal, the contractor shall submit to the COR(s) via email the following information (a-i) listed below on company letterhead and IAW Section 1.4.3. Competitive Price Comparison:

a. Proposal number sequentially numbered

b. Date of proposal

c. Building number, door number/location

d. Date that generated the proposal and if from Call-out, inspection or request

e. Scope of repair work

f. Breakdown of parts and labor costs

g. Indicate if door failed and/or was damaged

h. Estimated date to accomplish repair (including delivery of parts)

i. Name, signature and telephone number of individual preparing the proposal

1.1.7. Inspection Reports. A copy of the “Hangar Door Inspection Report” must be submitted to the COR(s) no later than the 10th day of the following month for the previous month’s inspections. The report must include identification of facility, door system, location, preventative maintenance/repair work performed, repairs needed, date of inspection, overall condition of the door, and name(s) of the inspector(s). The Inspection reports will annotate all observations, whether or not they are normal wear and tear. If the contractor determines that it is not normal wear and tear, contractor will provide potential cause(s). The reports must be in Portable Document Format (PDF). Upon discovery of any identified repair(s) from an inspection or service call that are above preventative maintenance, contractor will provide the COR’s with a summary of the needed repair(s), operational status and any restricted use of the Hangar Door(s) affected. If contractor recommends restrictions on usage of any Hangar Doors, the FM(s) and COR(s) are to be notified as soon as possible, but no later than one (1) hour after determination. The summary of the identified issues, will be provided within one (1) working day of the identified repair(s) and sent via email including any pictures taken.

1.1.8. No Show / Cancellation Fees. If the contractor cannot perform a properly scheduled inspection or service call due to no escort, access to the Installation, Hangar Door/systems or the facility does not cancel 24 Hours prior to the inspection, the contractor must notify the COR(s) and/or CO of the missed / cancelled inspection or service call. After COR(s) or CO approval, the contractor will be authorized to invoice for the No Show / Cancellation Fee of one (1) hour of applicable Hourly Labor Rate.

Services for Hangar Doors

1.2. Response Time and Communication. In order to respond timely to calls for service, the contractor must have a one (1) call, one (1) Phone Number system / answering service in place in order for contractor to receive calls for service. The response requirement is continuous, 24 hours a day, 7 days a week. Contractor must notify the COR(s), at least two

(2) working days prior to performing a scheduled follow up repair(s). For communications of general inquiries, contractor is to respond to verbal and electronic communications within two (2) working days.

1.3. Service Calls. Service-Calls are unscheduled maintenance or repair requests pertaining to situations that hinder personnel or property safety, or the operational efficiency or serviceability of a Hangar Door or operational system. All calls for service will be initiated by the COR(s), CO and/or NEXGEN IT. Contractor will respond to routine and emergency service call categories identified in PWS section 1.3.1 and 1.3.2. The contractor is to maintain a log (in Excel format) and records for each service call, the log will contain location, date, time of call, type of call, applicable door information, issue(s) reported, repair(s) performed and or identified and time of arrival and completion (when applicable).

These records may be requested by the COR(s) monthly and must be provided within two

(2) business days from the request.

1.3.1. Routine Service Calls. Routine Service calls are initiated by the COR(s) and/or NEXGEN IT. The contractor must respond to routine service calls within eight (8) business hours, Monday through Friday, 0730-1630. For work identified that cannot be completed, or for additional repairs identified during a routine call, the contractor must submit via email a description of the problem with a status of the operability of the door(s) as soon as possible, but no later than one (1) working day.

1.3.2. Emergency Service Calls. Emergency service calls are initiated by the COR(s), CO and/or NEXGEN IT. The contractor must report to the work location no later than two (2) hours after notification or posting of work task in NEXGEN IT. Upon arrival, contractor will survey the scope of work involved, and provide service. Service calls in this category are meant to abate the emergency and as such are limited to 3 hours, unless COR approval is granted for an extension. If needed, a time extension will be requested by the contractor within the first 60 minutes at the job site. For the purpose of this contract, emergencies are defined as failures or deficiencies that constitute an immediate issue with mission critical aircraft, security, safety or risk of property damage creating additional cost to the government. An Emergency Call can be initiated 24 hours a day 7 days per week including holidays.

1.3.3. Performance of Services during Crisis Declared By the National Command Authority or Overseas Combatant Commander. The contractor must continue to perform all listed services unless otherwise directed by the contracting officer at which time the government will accept responsibility for the services or stop all services.

1.3.4. Disaster Response Work. The Contractor is responsible for disaster response work and emergency services for disaster damage repair. The Contractor must provide sufficient personnel for emergency repairs resulting from unforeseen conditions such as high winds, earthquakes, freezing temperatures, fires, storms, floods, and or other acts of God affecting the contract. The response must be continuous, 24 hours a day, 7 days a week including holidays.

1.4. Invoicing. Invoicing must be completed through Wide Area Work Flow (WAWF) monthly for the previous month’s performance. The contractor must only submit invoices against completed inspections, service calls, and pre-approved parts and labor charges.

Service calls and repairs are considered complete when work is accepted by the COR or Facility Manager. Each invoice for labor and parts must be supported in WAWF by an uploaded copy of one or more of the following applicable documents to include: original supplier’s invoice, tickets, sales slips or other documents identifying labor, items purchased, and the COR/CO approved request reflecting the building number, serial number of equipment where parts were installed and NEXGEN IT service call number or Inspection generating the requirement. Contractor can only invoice for Inspections that were completed and a timely and proper report was submitted to the COR.

1.4.1. Labor. Labor time/charges must commence when the contractor personnel arrive at the jobsite (the facility or its perimeter where the work is to be completed). Charges must not be incurred while the contractor is in route, transporting equipment, awaiting parts, tools or additional personnel.

1.4.2. Parts and Materials. All parts and materials used must be new Original Equipment Manufacturer (OEM) replacement or equal. The contractor must purchase at the lowest price obtainable through “Competitive Price Comparison (see section 1.4.3. below), all discounts and rebates must be credited to the Government. The contractor must provide a copy of the original supplier’s invoice, tickets, sales slips, approved proposal number, where parts were utilized, or other documents identifying items subject to payment for a pre-approved purchase from this line item of the contract. The contractor must be paid only for actual costs of parts purchased. (See section 1.4 Invoicing). Any unused parts held by the contractor as Bench stock that were invoiced and paid is the property of the Government, and must be turned over at the close of the contract. Bench stock kept by contractor is to be tracked during the entire contract and made available within one (1) working day of request. Tracking will be accomplished on a spreadsheet(s) that separates the parts and identifies where and when the part(s) were used, and when stock replenished.

The spreadsheet will also track quantities of remaining parts.

1.4.3. Competitive Price Comparison. The Contractor must provide “Supporting Documentation” for proof of competitive pricing by the submission of quotes from three (3) independent vendors’ or offerors to support the proposed purchase of the applicable part(s) with the repair Proposal (See; PWS section 1.1.6.) Proposal Breakdown. Upon approval, when Invoicing, only the purchased item(s)’ sales ticket or receipt must be uploaded into the WAWF system.

1.5. Over and Above (O&A). O&A is defined as additional work requirements within the general scope of this contract. O&A may be requested by the COR(s) or the CO for Hangar Doors and related systems of facilities on the installation that are not listed in Appendix 2 and may include separately defined or priced line items incidental to the overall work.

GENERAL INFORMATION

1.6. Personnel and Identification. The contractor must comply with all requirements and procedures IAW FAR 5352.242- 9000, Contractor Access to Air Force Installations. The JBER Base Access List must be submitted at the pre-performance conference.

The contractor must be responsible for obtaining all necessary cards, passes, badges, buttons, and decals to perform work requirements. The contractor must apply for individual identification media for JBER through the contracting office and the 673 Security Forces Squadron, Pass and ID Section; long term contractor passes and contractor access cards are issued at Building 3711, Boniface Visitor Center, at the Main Gate. Identification will be worn on or attached to the outer garment at all times while on the installation. While in restricted access areas, an authorized Government official must escort employees without the proper security clearance and access authorization. Identification and passes issued by JBER must be surrendered to 673 CONS/PKD or the COR upon completion or termination of the contract, or upon termination of an individual’s employment.

1.7. Contract Manager. The contractor must provide a contract manager responsible for the performance of the work. The name of this person and alternate(s), who must act for the contractor when the manager is absent, must be designated in writing to the CO. The contract manager or alternate(s) must have full authority to act for the contractor on all contract matters relating to daily performance of this contract. The contract manager and alternate(s) must be able to read, write, speak, and understand the English language.

1.8. Employees. The contractor must not employ any person who has been identified by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

1.9. Special Qualifications. Contractor employees are required to have all appropriate Manufacturer’s local, state, federal government, licenses and/or certifications, to operate required vehicles and or any equipment.

1.10. Vehicles and Equipment. Contractor vehicles must be maintained in a clean and serviceable condition. Any collision damage must be repaired within 30 calendar days of the occurrence. Contractor vehicle operators must comply with all base traffic regulations.

Government provided parking space must not be used for overnight parking of contractor/employee owned vehicles, trailers, snowmobiles, all-terrain vehicles or other conveyances. All vehicles must be in operable condition and meet all local, state, and federal safety requirements. Each vehicle must have the contractor name neatly exhibited on each side of the vehicle and must be legible from fifty (50) feet. Contractor will provide proper amount/type of equipment and/or vehicles to effectively fulfill the scope of this contract. The Contractor will have backup capability to provide continued service in the event primary equipment and/or vehicle(s) are down for maintenance or repairs. Failure and or the lack of Equipment will not alleviate the contractor from performing any requirement contained in this contract.

1.11. Traffic Laws. Contractor and their employees must comply with base traffic regulations and may be subject to search prior to authorization to proceed through gate.

1.12. Cell Phone Usage. Driving or being in physical control of a motor vehicle on the installation while operating a cellular phone or like device is prohibited unless the vehicle is safely parked or unless the driver of the vehicle is using a hands-free device. The wearing of any other portable headphones, earphones or other listening devices (except for hands-free cellular phones) while operating a motor vehicle is prohibited. Civilians, contractors, and visitors to the installation who fail to comply with this policy are subject to administrative action to include loss of driving privileges and removal and/or denial of re-entry to the installation IAW FAR 52.223- 18.

1.13. Security. Contractor personnel must be limited to the immediate work area. Access or escorted entry must be coordinated with facility managers by the contractor. The contractor must safeguard all materials and parts. At the end of each work period, facilities must be secured. The contractor must immediately notify the COR when a security issue is discovered and/or damage to Government property is discovered and/or occurs, whether due to accident, abuse or misuse.

The contractor must annotate the damage on a printed inspection report and provided to the COR within one (1) business day.

1.14. Key Control. The contractor must establish and implement methods to ensure all keys issued by the Government to the contractor are not lost or misplaced and are not used by unauthorized persons. The contractor must immediately report to the COR or CO any occurrence of loss, unauthorized use, or unauthorized duplication of keys. In the event keys are lost or duplicated, the contractor may be required, upon written direction of the CO, to have their locks either re-keyed and/or all affected locks replaced without cost to the Government.

1.15. Hours of Operation and Holidays. Work must be performed in a manner to create minimum disturbance or inconvenience to facility and base personnel. Emergency work will be performed when needed. Hours for routine work are between 7:30 a.m. and 4:30 p.m. Monday through Friday (unless alternate arrangements were made), excluding recognized holidays, which include:

New Year’s Day Martin Luther King Day President’s Birthday Memorial Day Juneteenth Day

Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

If an Event / Holiday falls on a Saturday, it must be observed on the preceding Friday. If the holiday falls on Sunday, it must be observed on the following Monday.

1.16. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercise, or actual alert, will be accomplished as soon as possible after reopening the base.

1.17. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within Contractor or privately owned vehicles while on JBER.

1.18. Contracting Officer Representative (COR). The CO will appoint primary and alternate representatives for management of the day to day activities of the contract. The identity, title, and authority of these representatives will be provided in writing to the contractor after contract award. The government reserves the right to appoint different COR’s at any time during the contract.

1.19. Insurance. The contractor must obtain the necessary insurance as required by FAR Part

28.3. The insurance will be maintained IAW FAR 28.307-2 and a copy provided to the contracting officer upon request.

1.20. Manpower Reporting. The contractor must report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via https://www.sam.gov a secure data collection site. The contractor is required to completely fill in all required data fields. Reporting inputs will be for the labor hours during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September.

While inputs may be reported any time during the FY, all data must be reported no later than 31 October of each calendar year.

General Information / HAZMAT / Environmental

1.21. Hazardous Material / Waste Management. Contractor will be briefed on JBER Hazardous Material /Waste Management Plan at the post-award conference.

1.22. Hazardous Material / Waste. Contractor must comply with the JBER Hazardous Waste Management Plan, Integrated Hazardous Material Plan, management of hazardous waste (Subpart C of 40 CFR 261) ("Criteria for identifying hazardous waste"), Alaska Department of Environmental Conservation (ADEC) regulations, and any other applicable Federal, State and Local requirements. Contractor must supply an inventory of all Hazardous materials that will be used in the performance of this contract. The inventory must include product, the SDS number, and quantity. The inventory must be provided to HAZMART with 673 CES/CEIEC at 5255 Gibson Ave (552-7446) and updated every 90 days. The purpose of the inventory is to provide information to JBER for Emergency Planning and Community Right-to-Know Act (EPCRA) reporting.

Full Reference of 40 CFR Part 112 - & - 18 AAC 75 – Alaska Department of Environmental Conservation (ADEC)

1.23. Spill Response. Contractor will be briefed on JBER spill response procedures at the post-award conference. Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor is required to reimburse the government for all associated costs and responsible for any fines.

1.24. Safety and Health. The contractor must perform work in a safe manner as required by Alaska Occupational Safety and Health (AKOSH) and any other applicable Federal, State and Local regulations. Contractor must notify the CO and COR as soon as possible but no later than two (2) hours of each occurrence of damage to Government/Contractor property/equipment and/or an incident/accident resulting in death, injury, occupational disease/illness, or adverse environmental impact. If the incident/accident involves an Illness, injury and/or death, the Contractor will submit a copy of the Employer Report of Occupational Injury or Illness Form 07-6101 to the CO and COR as soon as possible, but no later than one (1) working day. If serious incidents/accidents occur, Contractor is required to secure the site to prevent further incidents and allow for any investigation(s).

1.25. Lock out / Tag out. Contractor is responsible for following applicable Lock out/Tag out procedures while performing work. In the event contractor deems that a Hangar Door and or system is unsafe to operate and a lock out/tag out needs to remain in place, contractor will contact the COR(s) prior to leaving the jobsite to determine if lock out/tag out of the Hangar Door and or System needs to be transferred to CE.

SECTION 2 – SERVICES SUMMARY

2. SERVICES SUMMARY for HANGAR DOORS.

2.1. Hangar Door Overview. This Services Summary (SS) identifies the critical success factors for the contract that the Government will surveil. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services described in this PWS to determine whether or not the performance objectives and goals were met.

2.1.1. Inspection. An inspection system covering all the services is listed in the Services Summary (SS). The description must specifically address the contractor’s strategy to provide quality workmanship, continual process improvement for correcting deficiencies as required, specifics as to the areas to be inspected on both a scheduled as well as unscheduled basis, frequency of inspections, submission of quality control inspection schedule, contractor’s schedule for customer surveys (if available), and the title and organizational placement of the inspectors. Control procedures for any government provided keys or lock combinations must be included. Records of all inspections, corrective and preventive actions must be maintained and made available to the Government upon request.

2.2. Quality Assurance (QA). The Government will evaluate the contractor’s performance to ensure services are received IAW requirements set forth in this contract. The COR will evaluate by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official Air Force record of the Contractor’s performance. For repairs, contractor must notify the COR(s) of a scheduled repair at least one (1) working day before the work is to commence. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contractor. The contractor must respond to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

a) The Contractors Performance metrics will be rated and addressed periodically by the COR (monthly / quarterly) on a Monthly Performance Report (MPR) – the report will be sent to the Contractor for review and concurrence or non-concurrence with space available for contractor comments; the sum of the MPR reports will be used annually and at Contract Expiration / Termination the Contractors Performance Rating will be issued / recorded with a Contractor Performance Assessment Report (CPAR) the Final CPAR rating of the Contractors Performance will be held 5 years after Contract Expiration / Termination for future contract performance ratings and review in the contractor file.

b) The Contractor must be responsible for management and Quality Control actions required to meet the terms and performance thresholds of the contract. The role of the government is Quality Assurance or ensuring that the contractors’ performance standards are achieved. The Government may request a quarterly meeting with the Quality Assurance manager of the Contractor, to review Contractor efforts and initiatives to maintain or improve Quality Control.

2.3. Surveillance Methods.

2.3.1. Periodic Surveillances. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s Inspections and Calls for service. At the discretion of the COR, periodic surveillances will be conducted on a daily, weekly, monthly, quarterly, semi-annual or annually basis and may be adjusted, based on the Contractors quality trends and overall performance.

a) Any Unsatisfactory Periodic Inspection (defect) result must be recorded, and the Contractor must begin re‐completion of the defective service within 3 hours after notification.

b) Exceeding the performance threshold for any of these performance objectives in any one month period must result in a warning or letter of concern from the CO.

c) Exceeding the performance threshold of the performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period must constitute an immediate Progress Meeting. All remedies must be IAW FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance. The Government reserves the right to seek an equitable price adjustment for non-performed areas and government administrative costs.

d) Remedies for Non-Conformance: If unacceptable performance occurs, the COR will notify the contractor’s contract manager in writing of the non-conformance for correction. The contractor will be given a time frame (depending on the non-conformance identified) after notification to correct the unacceptable performance.

Re-performance at no additional cost to the government is the preferred course of action for the government to satisfy performance requirements; however, the government reserves the right to determine performance was unsatisfactory without requesting re-performance. The government reserves the right to inspect after re-performance is completed. If deficiencies are not corrected within the required time frame, the COR will notify the CO for action. If the contractor disagrees with the noted discrepancy and an agreement cannot be reached, the CO will make the final decision. When re-performance is not possible, contract price may be reduced to reflect the reduced value of the services performed.

2.3.2. Customer Complaint. The COR will receive and investigate Customer Complaints. The COR is responsible for initially validating a discrepancy record. The CO must make final determination of the validity of discrepancy record(s) in cases of disagreement with the COR and the Contractor. Validated discrepancy records (Complaints) must be re-performed within two (two) or three (3) hours of notification depending upon the type or level of service, if performance can be completed without detrimental impact on customer.

a) Any unsatisfactory inspection (defect) result must be recorded, and the Contractor must complete the service within a COR designated timeframe after notification.

b) Exceeding the performance threshold for performance objectives in any one month period must result in a warning or letter of concern from the CO.

c) Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period must constitute an immediate Progress Meeting with the Multi-functional Team. All remedies must be in accordance with FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance. The Government reserves the right to request an equitable price adjustment for non-performed areas and government administrative costs.

2.4. Quarterly Progress Meetings. If needed, the CO, Functional Commander, COR, other government personnel as appropriate, and the Contractor will meet to discuss the Contractor’s performance. The following issues should be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor must provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the CO, contractor and any other signatures as deemed appropriate, distributed via email to the team members and the contractor. Should the contractor not concur with the minutes, the contractor must provide a written notification via email to the CO identifying areas of non-concurrence for resolution.

2.5 SERVICES SUMMARY for HANGAR DOORS

Performance Objective

PWS

Section

Performance

Threshold

Method of

Surveillance

SS-1 - Submit Schedule of and, Perform detailed inspections of Hangar Doors

1.1.2

One (1) defect per month

Customer Complaint, Periodic Inspection

SS-2 - Submit Hangar Door Inspection Reports and Records

1.1.7

Zero defects

100% Inspection

SS-3 - Perform routine service call repairs

1.3.1

Two (2) defects per 5 calls

SS-4 - Perform emergency service call repairs

1.3.2

One (1) defect per 5 calls

SS-5 - Communications and response time

1.2

Zero Defects

100% Inspection

SECTION #3 – GOVERNMENT FURNISHED PROPERTY AND

SERVICES

3.0. Government Furnished Property. Approximately 400 square feet of the east end of building 6258 Gibson is available for contractor use for the storage of parts and equipment.

Parts and facility must be secured at all times.

3.1. Government Furnished Services. The government will furnish, where available, water, natural gas, sewage service, electricity, heating and cooling at no cost to the contractor for the sole purpose of accomplishing the requirements of this contract.

3.2. Entry and/or Escort Service. The building facility manager must arrange for entry and escort service, when required in secure locations on base.

3.3. Utility Conservation. Contractor must adhere to all base level utility conservation practices or requirements. Contractor must be responsible for operating under conditions that prevent waste of utilities.

3.4. Security, Fire and Medical Services. Government will provide police and fire protection.

In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.5. Contractor Furnished Property (CFP) and Services. Except for those items or services specifically stated to be Government-furnished, the contractor must furnish everything required to perform this contract IAW all of its terms. All CFP must be marked clearly and permanently with the contractor's name or company logo for ready identification. Contractor vehicles must be clearly identified with the contractor’s name, telephone number, and the company vehicle identification number on both sides and visible from fifty (50) feet away. The contractor must be responsible for ensuring that all vehicles used in the performance of this contract, are properly licensed and registered IAW state, local and installation regulations.

SECTION #4 – APPLICABLE PUBLICATIONS AND FORMS

This list is not all-inclusive. Publications and forms that apply to the PWS are listed below. The publications and forms have been coded as "M" (Mandatory) or "A" (Advisory). The contractor is obligated to follow those publications and use those forms coded as mandatory to the extent specified in other sections of the PWS. The contractor must be guided by those publications or use those forms coded advisory to the extent necessary to accomplish requirements in the Performance Work Statement. The appropriate web sites are listed below to obtain all publications and forms listed. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The contractor must immediately implement those changes in publications. DoD Directives, Instructions, and Forms may be located at http://www.dtic.mil/whs/directives. Air Force publications and forms may be accessed at http://www.e-publishing.af.mil.

PUBLICATION DATE TITLE CODE

Alaska Administrative Code, Title 8

Current

Alaska Occupational Safety and Health

(AKOSH)

M

CFR Title 40

Code of Federal Regulations: Protection of Environment - All Chapters

FAR

Federal Acquisition Regulations: FAR 46.202-1, Contracts for Commercial items

NFPA Current NFPA 409: Standard on Aircraft Hangars M

NFPA Current NFPA 101 - Life Safety Code M

18 AAC 75 AK Current “Alaska Administrative Code” - AK Department of Environmental Conservation M

AFI 91-203 Current AFOSH – Air-Force Occupational Safety and Health

M

AFI 21-101 Current Chpt 11.8.3 FOD – Foreign Object Damage Prevention

M

AFM32-1084 Current Chpt 3 - Minimum Aircraft Tail to Hangar Door Clearance

A

SECTION #5- APPENDICES

APPENDIX # 1 DEFINITIONS and ACRONYMS

DEFINITIONS

Alignment. Necessary adjustment to ensure an item is square and plumb.

Authorized Personnel. Individuals authorized to place “calls” to the contractor for response to a trouble call, installation, removal or any other maintenance action or service covered in the Performance Work Statement

Corrective Action Report COR’s written report of a Contractor Discrepancy - Defective Service; or Non Compliance with terms or provisions of the “Service Summary or PWS”

Contracting Officer Representative (COR). An individual designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the CO to perform specific technical or administrative functions.

Damage to Government Property. Damage or abnormal deterioration caused by physical abuse or negligence.

Defective Service. A service output that does not meet the standard of performance associated with it in the Services Summary (SS).

Escort. One or more persons accompanying the contractor in high security areas on JBER.

Hardware. Machine parts, metal goods (nuts and bolts) structural members, doorframes and supplies.

Inspection. Detailed examination of all Hangar Doors, systems and related mounting structures.

Major nonconformance. A nonconformance, other than critical, that will result in failure of the supplies or services, or to materially reduce the usability of the Hangars for their intended purpose.

Minor nonconformance. A nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the Hangar Doors.

Performance Assessment Report (PAR). A performance Report written by the COR of the Contractor’s PWS and SS compliance rating of the period of performance and filed or inserted into the Permanent Contract File.

Performance Threshold. The performance threshold is the maximum number of the

Contractor’s Deficiencies that can occur in a given period.

Proposal. The written document that lists the repairable discrepancies that have been identified during inspection or service call of hangar doors, and the offer to repair for a price.

Quality Assurance (QA). Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

Quality Assurance Surveillance Plan (QASP). A planned and systematic pattern of actions necessary to provide confidence the adequate technical requirements are established;

products or services conform to established technical requirements; and acceptable performance is achieved.

Quality Control (QC). Work accomplished by the Contractor to ensure the requirements of the PWS are met 100%.

Service Call. A request initiated by the Government/Air Force requesting repair or service.

Services Summary (SS). Identifies the key service outputs of the contract being evaluated by the government to assure contract performance.

Unacceptable Performance Response. Contractor performance not meeting the standards or scope of the contract.

Vehicles/Equipment. All trucks, forklifts, scissor lifts, bucket trucks and trailers used by the contractor in the performance of this contract.

ACROYNMS

AAC Alaska Administrative Code ADEC Alaska Department of Environmental Conservation AFB Air Force Base AFI Air Force Instruction AFM Air Force Manual AKOSH Alaska Occupational Safety and Health CAR Corrective Action Report CES Civil Engineering Squadron CFR Code of Federal Regulations CLIN Contract Line Item Number CO Contracting Officer COR Contracting Officer’s Representative CPAR Contractor’s Performance Assessment Report (Annual) FAR Federal Acquisition Regulation IAW In Accordance With MPR Monthly Performance Report NFPA National Fire Protection Association PWS Performance Work Statement

QA Quality Assurance QC Quality Control QCP Quality Control Plan SDS Safety Data Sheet SS Services Summary W-L Workload WAWF Wide Area Work Flow

APPENDIX #2 DOOR CHART/KEY

DOOR CHART

B u il d in g

F ac il it y N am e of

D oo rs of

L ea ve

D r T yp e

T ai l D rs

T ai l D oo r L ea ve s

A pe rt ur es

R ol lu p

S li d e

E sc or t re q u ir ed

F e S u p p re ss io n

F e A la rm

Corrosion Control

Y

X

NIA

YES

FS

8565 HGR 4 2 ION,IOS G 0 0 0 NIA YES FS

8681 HGR 19 2 3 O 0 0 0 N/A YES SFS

8698 HGR 27 1 1 X 0 0 0 N/A YES FS

9311 HGR 6 5 10 A 0 0 0 NIA NO FS

9684 HGR 24 16 Y X 0 0 0 NIA YES SFS

9694 HGR 25 2 6N,6S 0 0 0 NIA YES SFS

9696 HGR 22 6 4 I 0 0 0 NIA YES SFS

10571 HGR 3 2 10 O 1 2 0 NIA YES FA

10682 HGR 26 14 Y X 0 0 0 NIA YES SFS

11525 HGR 2 2 10 F 1 2 0 NIA YES FA

11551 HGR 1 2 10 F 1 2 0 NIA YES FA

14410 HGR 8 2 8 O 0 0 0 NIA YES PHASE& SFS

15658 HGR 16 16 8N,8S D 0 0 0 NIA YES PHASE& SFS

16521 HGR 14 4 12 C 0 0 3 K{lea) YES FA

16670 HGR 17 16 Y X 0 0 0 NIA YES FA

16716 HGR 15 2 12 H 2 1 0 NIA YES FS

17534 HGR 20 2 8 DPI 2 2 2 NIA YES SFS

17660 HGR 23 14 Y X 0 0 0 NIA YES SFS

TOTA 113 7 9 5

KEY

A McKee Canopy with vertical sliding door

B Birchwood manually operated horizontal sliding door (wood constructed hangar door)

C Premier door or like with aperture (nose/tail insert)

D Byrne or like, canopy type B door (braced)

E AWACS, manufacturer unknown

F Ferguson (now Fleming) or like with Northern Exposure, electric operated door

G Hangar 4, manufacturer unknown

H Hangar 15, manufacturer unknown

I DPI, D.P. Industries

J Hydraulic Actuated Swing

K Roll-up manufacturer a – Overhead door b – Premier c – Kinnear

L Top supported sliding door

M Mock

N North

O Door Engineering/other Bottom Rolling Door

S South

FA Fire Alarm

FS Fire Suppression System

SFS Special Fire Suppression System Phase – Special Scheduling Required

X MEGA Doors

Y Accordion

APPENDIX # 3 – WORKLOAD ESTIMATES

1. Inspections of Hangar Doors

Number of Hangar Doors

Inspection frequency

Total Inspections

Semi-annual

2. Service Calls - Estimated

3. Emergency Service Calls- Estimated

Hangar Doors

65 Calls per Year

Hangar Doors

15 Calls per Year