Attachment 1 - PWS for Medical Materiel Technicians 11 Sep 2025.pdf

PERFORMANCE WORK STATEMENT (PWS)

Medical Materiel Technician Services

36th Medical Group Andersen AFB, Guam

11 September 2025

Table of Contents

1. GENERAL:

1.1. Description of Services/Introduction:

1.2. Background:

1.3. Objectives:

1.4. Scope:

1.5. Period of Performance:

1.6. General Information:

1.6.1. Quality Control:

1.6.2. Quality Assurance:

1.6.3. Recognized Holidays:

1.6.4. Hours of Operation:

1.6.5. Place of Performance:

1.6.6. Pass and Identification Items: ……………………………………………………………………………………………….. 6

1.6.7. Defense Biometric Identification System (DBIDS): …………………………………………………………………. 6

1.6.8. Type of Contract:

1.6.9. Security Requirements:

1.6.10. Common Access Card (CAC):

1.6.11. Special Qualifications:

1.6.12. Education and Training: ……………………………………………………………………………………………………... 10

1.6.13. Additional Qualifications: …………………………………………………………………………………………………... 10

1.6.14. Post Award Conference/Periodic Progress Meetings:

1.6.15. Contracting Officer Representative (COR):

1.6.16. Key Personnel:

1.6.17. Identification of Contractor Employees:

1.6.18. Contractor Travel:

1.6.19. Data Rights:

1.6.20. Organizational Conflict of Interest:

1.6.21. Safety:

1.6.22. Conduct of Personnel: ……………………………………………………………………………………………………….. 13

1.6.23. Non-Disclosure Requirements: …………………………………………………………………………………………… 13

2. DEFINITIONS AND ACRONYMS:

2. 1 DEFINITIONS:

2.2. ACRONYMS:

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services:

3.2. Facilities:

3.3. Utilities:

3.4. Equipment:

3.5. Materials:

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General:

4.2 Materials:

4.3 Equipment:

5. PWS ATTACHMENT, EXHIBIT, AND APPENDIX LIST: ……………………………………………….. 19

5.1 Technical Exhibit A: Performance Requirements Summary..……………………………………………….. 19

5.2 Technical Exhibit B: Deliverables Schedule………………………………………………………………………….. 21

Part 1

GENERAL INFORMATION

1. GENERAL:

This is a non-personnel services contract to provide Medical Materiel Technician. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materiel, supervision, and other items and non-personal services necessary to perform Medical Materiel Technician as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background:

Andersen Air Force Base (AFB) establishes a pre-positioned War Reserve Materiel (WRM) program to support forces in the INDOPACIFIC Area of Responsibility (AOR). Through this program the 36th Medical Group is responsible for the storage, maintenance, outload, reconstitution, and overall management of medical materiel.

1.3. Objectives:

The contractor shall provide two (2) Medical Materiel Technicians (MMT) responsible for WRM Management warehouse support for the 36th Medical Group, Andersen AFB, Guam.

1.4. Scope:

Medical Materiel Technician: The contractor shall provide warehouse support to the active-duty service members of the medical logistics flight for War Reserve Materiel (WRM) program and provide support to daily operations of the warehouse. Service also includes the management of WRM storage areas, maintenance, outload, reconstitution, exercise and contingency logistics support as outlined in this PWS. The contractor shall provide qualified on-site personnel, services, and expertise to support WRM assembly builds; sustainment, deployment, reconstitution, and modernization operations; and exercise and contingency logistics support.

Exercise and contingency logistics support may require the contract personnel to travel and work at a temporary duty location. Performance shall be in accordance with the requirements contained in this document in addition to the professional standards of the Joint Commission, USAF Medical Services standards, and any local standards maintained by the unit.

1.5. Period of Performance:

The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month Option Years. The start date must be within 60 days of the award date. The Period of Performance reads as follows:

• Base Year: 29 SEPT 2025 – 30 AUG 2026

• Option Year 1: 29 SEPT 2026 – 30 AUG 2027

• Option Year 2: 29 SEPT 2027 – 30 AUG 2028

• Option Year 3: 29 SEPT 2028 – 30 AUG 2029

• Option Year 4: 29 SEPT 2029 – 30 AUG 2030

1.6. General Information:

1.6.1. Quality Control:

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The contractor’s quality control program is the means by which they assure themselves that their work complies with the requirement of the contract. The contractor shall provide Quality Control Plan (QCP) within 45 days after contract award (Deliverable #A.001). The contractor shall provide three copies of a comprehensive written QCP to the CO and COR.

Any changes made to the QCP shall be submitted to the CO and COR within 5 working days when changes are made thereafter (Deliverable #A.001). After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to their QC system.

1.6.2. Quality Assurance:

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays:

The contractor is not required to perform services on the following holidays listed below:

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Juneteenth Day Independence Day

Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.6.4. Hours of Operation:

The contractor is responsible for conducting business, between the hours of 07:30 – 16:30 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. In the event the Contractors employee no longer works at the place of performance due to being terminated or quits, the Contractor must submit new candidates to fill the vacant position within 30 calendar days.

1.6.5. Place of Performance:

The work to be performed under this contract will be performed at 36th Medical Group, Unit 14010, Building 26001, Carolines Ave, Andersen Air Force Base, Yigo, Guam 96929 and when required, work may also be performed at another temporary location within the INDOPACIFIC AOR; including, but not limited to the Marianas, Japan, Philippines, and Australia. This place of performance requires all personnel to complete all in-processing actions as required by this unit within 60 calendar days of start date (Deliverable #A.002). To out-process, all required actions must be completed prior to departure.

1.6.6. PASS AND IDENTIFICATION ITEMS:

To obtain access to the installation, the contractor shall fill out the following documents below:

Base Access List 2024

Base Access Request Contractor Memo 2024 (Government Signature Required)

Interstate identification Index (III) Log 2024

Base Access Affidavit 2024 (required for each contracted employee)

Passport or Real ID

Driver’s License

Documents can be obtained under the FORMS section in the following link:

https://www.andersen.af.mil/Contact-Us/Visitor-Center/

The contractor shall submit the completed packets to the 36th Medical Group Contracting Officer Representative within 3 days (Deliverable #A.003).

1.6.7. DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS)

DBIDS is the current system for access control verification and management for the Department of Defense (DoD).

DBIDS guidance for Vendors/Contractors to obtain a pass is accessible through the following website: https://www.andersen.af.mil/Contact-Us/Visitor-Center/

For more information or to enroll in the DBIDS Program, call: 1 (202) 433-4784.

For the Andersen Air Force Base Visitor Control Center, call 1 (671) 366-5477

For the Andersen Air Force Base Pass and ID Office, call 1 (671) 366-5650

To pre-enroll for a DBIDS card, visit https://dbids-global.dmdc.mil/enroll#!/ . Pre-enrolling will help expedite your processing time.

Vendors, contractors, suppliers, and other service providers shall present their pass upon entry at the entry control point (ECP).

1.6.8. Type of Contract:

The government will award a Firm Fixed Price (FFP) service contract with the inclusion of a contract line item (CLIN) for travel.

1.6.9. Security Requirements:

Contractor personnel performing work under this contract must have or be able obtain a Security Clearance prior to start of work. This security clearance will be initiated by the COR or the Military Treatment Facility Security Manager and must maintain the level of security required for the life of the contract. To obtain a security clearance the following documentation shall be completed and submitted to the COR or the Military Treatment Facility Security Manager for processing found in Attachment 3 - Security Clearance Forms.

A completed DD254 and a valid security clearance are required prior to Contractor’s employees start date.

The contactor shall be subject to the following security processes for fingerprints:

Fingerprints will only be determined by the Security Manager conducting the investigation.

Contractor personnel will be notified by DHA Security Manager/the COR to schedule an appointment to have their fingerprints completed at the 36th Military Personnel Office (MPF), Civilian Personnel Office (CPO), or the designated fingerprinting office identified by the security manager. Any expenses incurred for Fingerprinting or background checks will be covered by Government unless the Contractor incurs these expenses outside of the guidance provided and without written authorization from the DHA Security Manager/COR.

1.6.9.1. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. The MMT shall safeguard all government property, including controlled forms provided for use. At the close of each work period, government equipment, facilities, and other valuable materiel shall be secured. At the close of each work period, government facilities, equipment, and materiel shall be secured.

1.6.9.2. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately (within 2 hours of occurrence) report verbally any occurrences of lost or duplicate keys/key cards to the Contracting Officer Representative (Deliverable #A.004).

1.6.9.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.9.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.10. Common Access Card (CAC):

The Contractor position is required to have a CAC to execute the duties required in this PWS and it must remain valid during duration of contract. The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and applicable training under PWS paragraph 1.6.12.

1.6.11. Special Qualifications:

The MMT will manage Medical WRM IAW DAFI 41-230, TO 13C7-34-2-1-WA-1 and other relevant guidance applicable to Medical WRM mission. The MMT shall perform a full range of duties consistent with their labor category, education, training, experience, and assigned position. Duties are as follows:

1.6.11.1. Perform a broad range of standard receiving assignments, including but not limited to verifying shipments, matching specific item ID by name, stock number, letter, code, quantity, or unit of issue on containers, unloading incoming shipments, scanning bar codes, or keying receipt information into an automated record system.

1.6.11.2. Perform a broad range of standard storage assignments, including but not limited to storing, stacking, palletizing, and/or rotating items considering their use, size, shape, quantity, and special handling requirements, and matching, checking, and comparing data on storage instruments with materiel to be stored against materiel already in storage locations.

1.6.11.3. Perform tasks involved in issuing/shipping items, including but not limited to selecting and assembling items based on priority, type of materiel, mode of transportation, destination, and type of transaction.

1.6.11.4. Operate automated materiel handling and identification equipment to include mobile stock selectors and electromechanical automated equipment such as high-rise automated storage and retrieval vehicles, to move, stack and unstack, load and unload, bin, and position materiel.

1.6.11.5. Perform materiel handling duties, including the use of tools and other equipment, in a safe manner, utilize safety practices and procedures, and comply with established safety rules and regulations.

1.6.11.6. Maintain electronic records/documentation.

1.6.11.7. Ensure all assets in the medical WRM allowance standards are accounted for and managed, to include inventories and storage.

1.6.11.8. Establish and maintain levels for specific WRM assets on approved allowance standards for WRM assemblages.

1.6.11.9. Brief medical readiness committee (MRC) on materiel status of all assigned contingency projects every quarter or as often as MRC is held (Deliverable #A.005).

1.6.11.10. Conduct self-inspections of WRM program IAW DAFI 41-230 and TO 13C7-

34-2-1-WA-1.

1.6.11.11. Maintain shelf-life extension program of WRM assets.

1.6.11.12. Ensure materiel is safeguarded and temperature controlled.

1.6.11.13. Perform Medical Materiel Management functions that assist in planning and performing annual or cyclical inventory to include the use of packing lists/mass updates and inventory accuracy analysis reports. Apply special handling procedures for controlled medical items, gases, precious metals, dangerous and hazardous material and refrigerated or frozen materiel. Contractor will produce all inventory documents to the WRM Project Officer for review and approval.

1.6.11.14. Complete all DMHRSI timecards on time as set by the Resource Management Office and the time will reflect the actual worked time and duties performed during that time (Deliverable #A.006).

1.6.12. Education And Training Requirements

1.6.12.1. Formal Education. The MMT must have High School diploma or General Educational Development (GED) equivalency.

1.6.12.2. Preferred Experience. Logistics Management or equivalent, Defense Medical Logistics Standard Support (DMLSS) System and project management.

1.6.12.3. The Contractor shall be forklift certified prior to starting work.

1.6.12.4. The Contractor must be properly trained on special handling procedures of hazardous and sensitive cargo included but not limited to corrosives, flammable and cold storage items.

1.6.12.5. Within the first 5 duty days, the Contractor must complete Health Insurance Portability and Accountability Act (HIPAA) and Cyber Awareness Trainings within the Joint Knowledge Online (JKO) training platform (Deliverable #A.007).

1.6.12.6. Contractor must complete all additional training requirements identified by the 36th Medical Group Education and Training Department within 60 calendar days of official start date and as required after initial completion (Deliverable #A.008).

1.6.12.7. Contractor must remain current on all required trainings that are required to be completed on an interval basis to include but not limited to annual or semi-annual intervals from the initial completion.

1.6.13. Additional Qualifications

1.6.13.1. Language Requirement. The MMT shall read, understand, speak, and write English fluently.

1.6.13.2. Computer applications/software to include Microsoft Office programs, MS Outlook (e-mail), and internet familiarity is required.

1.6.13.3. The MMT must possess organization, problem-solving and communication skills to articulate medical requirements to medical and non-medical staff in a professional and courteous way.

1.6.13.4. The MMT must be capable of lifting 65 pounds.

1.6.13.5. Metrics. The contractor shall develop, maintain, and analyze achievable metrics for program requirements, and continually explore opportunities for process improvements.

1.6.13.6. Audits. The Contractor shall be prepared to support audits to include, but not limited to providing inventory, labor, life support as it relates to performing an on-site audit of WRM commodities.

1.6.13.7. USAF/DoD Systems. The contractor must use utilize Defense Medical Logistics Standard Support (DMLSS) to receive, store, secure, inventory, maintain, account for and ship assets provided by the Government as required by manufacturer, TO or AF standards.

These may change in name, function and/or new ones added; the mandated application/system/system of record takes precedence.

1.6.13.8. The Contractor shall incorporate changes or updates into existing WRM assemblages with appropriate approval/guidance.

1.6.13.9. The Contractor shall conduct pallet build-up to include HAZMAT, marshalling for expeditionary/contingency operations and Pandemic Influenza/disaster response operations and exercise taskings.

1.6.13.10. The Contractor shall create and maintain WRM continuity folders IAW TO 13C7-34-2-1-WA-1 or applicable updated guidance.

1.6.13.11. The Contractor shall assist the Medical Logistics Flight Commander in managing all aspects of the local WRM/MC- CBRN program.

1.6.14. Post Award Conference/Periodic Progress Meetings:

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.15. Contracting Officer Representative (COR):

The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.16. Key Personnel:

The Contractor shall provide a key personnel list of who shall be responsible for the performance of the work and who will serve as the main point of contact for the COR on any matters regarding the fulfillment of this contract. This list must be submitted to the COR no later than 30 business days after award (Deliverable #A.009).

1.6.17. Identification of Contractor Employees:

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor will be required to wear a government provided badge at all times when providing service.

1.6.18. Contractor Travel:

Contractor Travel: The Contractor may be required to travel to both CONUS and/or OCONUS locations during the performance of the contract. Specific travel locations will be defined by the COR. The Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), which is published on a monthly basis and can be found at https://www.travel.dod.mil/Policy-Regulations/Joint- Travel-Regulations.

1.6.18.1. The Contractor shall submit all travel request to the COR for approval through email correspondence. The COR shall provide a minimum of 24-hour response time for travel requests.

1.6.18.2. Local Travel: Travel within the local area or place of performance to attend meetings, conferences, seminars or perform work shall be considered a cost of doing business and shall not be separately reimbursed as a travel expense. Local area travel is defined as within an 80-miles radius of the primary place(s) of performance.

1.6.19. Data Rights:

The Government has unlimited rights to all documents/materiel produced under this contract.

All documents and materiel, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materiel may not be used or sold by the contractor without written permission from the Contracting Officer. All materiel supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.20. Organizational Conflict of Interest:

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.21. Safety:

1.6.21.1. Accident Prevention: The contractor shall comply with all safety and occupational health requirements and applicable federal and local laws, regulations, codes, and standards governing safety and health protection.

1.6.21.2. Mishap Reporting: Notify the Contracting Officer as soon as practical, but no more than 24 hours, after mishaps (including recordable accidents, incidents, and near misses as defined by AFI 91-202) and reports of injury, illness, and property damage and in accordance with the Unit Mishap Notification Procedures Letter (Deliverable #A.010).

1.6.22. Conduct of Personnel:

The CO or COR may remove the Contractor employee working under this contract from the duty location for reasons of misconduct, security violations, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agents. The Installation Commander has the authority to bar individuals from the installation.

1.6.23. Non-Disclosure Requirements:

Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, other Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contract and Contractor personnel shall not divulge, or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the COR or CO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individuals names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C) Section 552a.

The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at https://www.dimoc.mil/resources/limitations/. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2. 1 DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) CO Contracting Officer COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 MMT Medical Materiel Technician OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: None.

3.2. Facilities:

The Government will provide Building 26001 as the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3. Utilities:

The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. If utilities are furnished, the following is required: The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment:

If applicable, the Government will provide government issue office equipment to provide service outlined in the PWS. This is to include Office desk, office chair, government issued computer/laptop mouse and keyboard for the duration of the contract.

3.5. Materials: None.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General:

The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Materials:

The Contractor shall furnish materials or supplies necessary to meet the requirements under this PWS not listed under Section 3 of this PWS.

4.3 Equipment:

The Contractor shall furnish all necessary equipment to meet the requirements under this PWS that are not listed under Section 3 of this PWS.

PART 5

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

5. PWS ATTACHMENT, EXHIBIT, AND APPENDIX LIST:

5.1 Technical Exhibit A: Performance Requirements Summary

5.2 Technical Exhibit B: Deliverables Schedule

5.1 TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PWS

Paragraph

Performance Objectives

Performance Threshold Remedies

1.6.21. Complies with safety

policies. Zero violations are standard. Remedial training will be provided to the FTE.

1.4. Hygiene and grooming

meet clinic standards.

No more than 3 valid customer complaints.

If more than 3 valid customer complaints are received, the COR will meet with contractor to explain what is expected when referring to hygiene and grooming in a hospital environment.

1.6.22. Maintains and displays

professional manners.

No more than 3 valid customer complaints.

If more than 3 valid customer complaints are received, the COR will meet with contractor to explain what professional manner and displays are expected when dealing with patients and staff.

1.6.4. Available for work at the

appointed times.

No more than 3 instances of tardiness or leaving early in a quarter.

If more than 3 instances of tardiness or leaving early in a quarter are reported, the COR will calculate the percentage to be deducted on the monthly fee.

1.6.4.

Adheres to work duties and schedule for shifts other than normal duties hours as required.

No unplanned absences are authorized.

If a valid unplanned absence is reported, the COR will calculate the percentage to be deducted on the monthly fee and it will be reported to the 36 MDG leadership, or designee or Mission Owner. Any required actions to be taken will be determined by the COR.

1.6.11.

Perform and operate independently at a high level of competency.

No more than 3 minor discrepancies in a quarter.

If more than 3 valid customer complaints are received, the

COR, along with 36 MDG leadership, will meet with FTE to explain service expectations.

1.6.5.

Completes all in-processing and out-processing per 36 MDG requirements.

The individual must complete in/out-processing within 60 days.

36 MDG will not allow individuals to perform required duties until in-processing is complete.

1.6.23. Adheres to all HIPAA

requirements.

Standard is zero breaches of HIPAA requirements.

Every time the FTE breaches the HIPAA requirements it will be reported to the 36 MDG leadership, or designee or

Mission Owner. Any required actions to be taken will be determined by the COR, along with 36 MDG leadership or designee.

1.6.11.13

Perform Medical Materiel Management functions that assist in planning and performing annual or cyclical inventory to include the use of packing lists/mass updates and inventory accuracy analysis reports.

95% Random sampling; No more than 3 valid customer complaint.

1.6.11.4

Operate automated materiel handling and identification equipment to include mobile stock selectors and electromechanical automated equipment such as high-rise automated storage and retrieval vehicles, to move, stack and unstack, load and unload, bin, and position materiel.

100% Random sampling; No more than 3 valid customer complaint.

1.6.11.6 Maintain electronic

records/documentation. 100% Random sampling; No more than

3 valid customer complaint.

1.6.11.8.

Establish and maintain levels for specific WRM assets on approved allowance standards for

WRM assemblages.

95% Random sampling; No more than 3 valid customer complaint.

1.6.11.7.

Ensure all assets in the medical WRM allowance standards are accounted for and managed, to include inventories and storage.

95% Random sampling; No more than 3 valid customer complaint.

5.2 TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

# PWS Para Deliverable Title Initial/Frequency

# of Cop ies

Medium/ Format

Submit To

A.001 1.6.1. Quality Control Plan

Once within 45 days after contract award and no later than 5 working days when changes are made thereafter.

1 Contractor Format in MS Word

CO and COR via one email

A.002 1.6.5. In-Processing Once within 60 calendar days of start date.

1 Contractor completes all actions and forms required by unit

The office requiring the forms and/or actions to complete

A.003 1.6.6. Installation Pass & Access

Initial and as needed to perform duties on this PWS.

1 Contractor complete documents listed in para 1.6.6.

COR via email

A.004 1.6.9.2. Key Control Verbally within 2 hours of occurrence.

1 Contractor call or talk in-person

COR

A.005 1.6.11.9. Brief Medical Readiness Committee

Quarterly or as often as meeting is held.

1 Contractor Format in

MS PPT

Readiness Office

A.006 1.6.11.14. Timecards Every other week. 1 Contractor Format in DMHRSi

Timekeeper

A.007 1.6.12.5. HIPAA & DoD Cyber Awareness Training

Within 5 duty days of start date via JKO.

1 Certification documents from course completion

Education & Training Office

A.008 1.6.12.6. Additional Training Identified by Unit

Initial and within 60 calendar days of start date.

1 Certification documents from course completion

Education & Training Office

A.009 1.6.16. Key Personnel

Initial and no later than 30 business days

1 Contractor Format in MS Word

COR

A.010 1.6.21.2. Mishap Reporting

As soon as practical but no more than 24 hours

1 Contractor call or talk in-person

COR