Attachment 1 - PWS.pdf

PERFORMANCE WORK STATEMENT

Blakeslee AFRA Housekeeping Services

1.0 Description of Services: The contractor shall perform turnover housekeeping services on an as needed basis for 36 vacation rental cottages (12-1 bedrooms, 16-3 bedrooms, 8-4 bedrooms). All aspects of the Performance Work Statement will be performed on every clean. The contractor will use the most appropriate method of cleaning (sweep, dust mop, wet mop, etc.) on all non-carpeted floors based on type of floor covering to ensure the floors have a uniform, glossy appearance and are free from sand, dirt, debris, dust, scuff marks, heel marks, stains, discoloration and other foreign matter. Chairs, trash receptacles, and other movable furniture and items shall be moved to maintain floors underneath these items and items are to be returned to their designated position. Dusting will be accomplished on all woodwork including louvered closets/doors, shelves, furniture, window blinds, windowsills, pictures, lamp shades, light fixtures, all ceiling fans, vents, baseboards, corners, walls, under cabinets, tops of refrigerators and on any other surface or item that accumulates dust. Leave all blinds fully extended to windowsill in an open position and ceiling fans on low. Remove trash, sweep all patios and/or decks, to include underneath door mats, and clean outdoor furniture and exterior light fixture. The contractor shall perform the required services to meet proper cleaning and sanitation standards. (Cleaning defined as removing all debris from surfaces and sanitation defined as the process of reducing the number of organisms through proper cleaning chemicals.)

1.1 Regulations & Identification: The contractor shall comply with applicable federal, state, and local regulatory standards. The contractor shall provide management, labor, necessary supplies and storage needed to perform cleaning services. The contractor will appoint a Quality Control Representative to be present on base at all times when services are being performed. The contractor will provide their own vehicles, observe the speed limit, and remain on paved roads.

All contractor staff will wear company shirts for identification purposes.

1.2 Location: Service shall be performed at Blakeslee Air Force Recreation Area (BAFRA), 108 Riverfront Road, Kure Beach, North Carolina 28449

1.3 Hours of Operation: Services shall be rendered starting at 11:30 am and be completed by 3:30 pm on the same day. Supervisory prep work/early check-out cleaning may be performed when applicable from 10:30 am- 11:30 am. (early checkouts will be announced by housekeeping). The contractor has 24 hours from receipt of service call to provide requested services. Additionally, each week the contractor is provided with a projected amount of cleans for the following week.

This is for planning purposes only and is subject to change. Blakeslee AFRA reserves the right to decrease any number of units based on cancellations, no shows, extended stays and maintenance issues; and to increase up to 3 additional units during the current day’s operational hours. The contractor must report to the housekeeping phone by 2pm any units that will not be completed by 3:30pm.

1.4 Communication: All on-site communication and reports of maintenance issues will be handled by the Quality Control Representative through the housekeeping cell phone 910-599-7695. The contractor will receive cleaning list and sign out room keys from the River Marsh- building 143.

Notify housekeeping of any missing, broken or damaged items as well as housekeeping issues the contractor is not responsible for under the contract. As each unit is completed, they are to be texted into the housekeeping phone. When all units are complete the contractor will sign-in room keys at building 143 (there is a $25 fee per lost key).

1.5 Payment Statement: Contractor will be paid based on the number of times a unit is cleaned in accordance with the CLIN structure.

1.6 DESCRIPTION OF SERVICES FOR GENERAL CLEANING TO BE PERFORMED ON

EVERY CLEAN:

1.6.1 Collect all dirty linens: towels, wash cloths, makeup removers, bathmats, shower curtains, dish cloths, dish towels, potholders, oven mitts, bed sheets, pillowcases, pillow protectors, blankets and bedspreads; put into a large trash bag provided by BAFRA and return to the rear door of the laundry facility- building 104. The contractor shall drop off dirty laundry and shower curtains after collecting dirty linens from no more than 3 cottages at a time to ensure efficiency of overall operation. Then pick up clean replacement linens listed above, provided by BAFRA, at the River Marsh- building 143. All linens will be placed in clean bags prior to leaving River Marsh. Do not remove pillows- report dirty pillows or extra pillows in units to housekeeping phone. Beds are to be made with hospital corners on flat sheets. Towels and blankets are to be hung/placed in designated location. Pre-packaged clean linens that are not needed to restock units shall be returned to River Marsh- building 143.

1.6.2 Check under and behind all furniture, under cushions, inside drawers, cabinets, and closets for personal items that may have been left by guests. Any items left by guests shall be brought to the River Marsh- building 143. Items are to be bagged and labeled with date and unit number then placed in the box marked lost & found. Check under and behind all furniture, under cushions, inside drawers, cabinets, and closets: remove any food, trash, debris, dust, spills and film of any kind. Empty and clean trash cans, replace liners and leave 2 extra liners in designated location. BAFRA will provide all trash bags and extra liners that will be picked up at the River Marsh- building 143. Remove trash and sweep all patios and/or decks to include underneath door mats.

1.6.3 All interior glass, exterior glass, mirrors and TVs shall show no traces of film, dirt, smudges, or other foreign matter. Perform spot cleaning on any item within 72 inches of the floor. Spot cleaning includes but is not limited to cleaning smudges, fingerprints, marks, streaks, spills, residue of any kind on ventilation grates, grillwork, shelves, walls, doors, door guards, door handles, kick plates, light switches, temperature controls and other fixtures. All surfaces shall have a clean uniform appearance.

1.6.4 Clean the exterior and interior of all light fixtures to include globes and/or diffusers to keep the fixture free of bugs, dust, grease, and other foreign matter. Contractor shall be responsible for dusting all exterior light fixtures and cleaning interior light fixtures up to 72 inches in all units. Clean and sanitize all restroom surfaces, sinks, toilets, showers, floors, other plumbing fixtures, counter tops and vanities. All surfaces shall be free of spots, mold, mildew, soil, streaks, scale buildup, soap scum, water, and any other deposits.

Slip resistant strips in tubs shall remain white and free of discoloration. Insides and outsides of all cabinets and drawers shall be free of debris, spills, mold, mildew and buildup of any kind. Restrooms shall have a clean scent. Toilet seats shall be left down.

Shower curtains shall be tucked in to the tub and fully extended to each shower wall.

1.6.5 Replace toilet paper and leave 2 additional rolls of toilet paper in designated location, BAFRA will provide all toilet paper, extra toilet paper will be picked up at the River Marsh- building 143. Leave 2 bars of complimentary soap in each 1-bedroom bathroom and 3bedroom master bathroom; and leave 4 bars of complimentary soap in 3 and 4-bedroom hallway bathrooms. BAFRA will provide all complimentary soap, extra bars of soap will be picked up at the River Marsh- building 143.

1.6.6 Clean and sanitize all kitchen surfaces and items to include tables, chairs, sinks, countertops, cabinets, microwaves, toasters and crumb trays, coffee pots and coffee makers, stove and backsplash, stove drip pans, under stove top, oven drawer, oven (inside & out), refrigerators (inside & out), dishrack and silverware tray. Remove all food items and ice from the refrigerator and freezer. Ensure garbage disposal is free of debris and odor. All items and surfaces shall be free of spots, mold, mildew, soil, streaks, spills, scale buildup, water, odors and any other deposits. Fronts and insides of cabinets and drawers shall be free of spills, grease, water spots, dust, debris, mold, mildew, and buildup of any kind. Replace tin foil in oven.

1.6.7 Wash, dry, and return all kitchenware to cabinets/drawers. Ensure all kitchenware in cabinets and drawers is clean, dry and put away in an organized fashion. Report missing kitchenware. Silverware, glasses, coffee cups, plates and bowls should be consistent with number of guests the unit sleeps. Every unit should have a minimum of 3 pots, 1 pan and 3 lids. Clean the interior and exterior of washers & dryers to include top ring of washer, dryer lint trap, outside of both appliances and removal of sand from inside both appliances.

Washing machine lid/door shall be left open; dryer door shall be left shut. Leave 1 small bottle of dish detergent on kitchen sink, 1 small bottle of dish detergent in dish rack under sink and coffee filters in cabinet. BAFRA will provide all dish detergents and coffee filters;

extra dish detergent and coffee filters will be picked up at the River Marsh- building 143.

Set thermostat in units to 72 degrees and select the most appropriate setting: heat/air conditioning based on season/outdoor temperature. All lights shall be turned off. All doors shall be locked.

Services Summary Performance Tasks PWS Para Performance Threshold Re-performance

Threshold Method of Evaluation

Room Cleaning Service

1.0, 1.6 No more than 3 valid nonconformance per month.

Re-performance

Within 24 hours of notification to Contractor.

Periodic Surveillance.

Timely Cleaning Service 1.3, 1.4 No more than 3 valid nonconformance per month.

Re-performance

Within 24 hours of notification to Contractor.

Periodic Surveillance.

* Validity of nonconformance as determined by the CO and/or requirement owner

* Validity of nonconformance as determined by the requirement owner

2.0 Quality Assurance: The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS.

2.1 The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer immediately.

2.1.1 Periodic surveillances will be conducted by a COR on a scheduled basis (Daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

The Periodic surveillance results shall be properly documented. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within 24 hours after notification.

Appendix 1- Cottage Layout

Blakeslee AFRA Cottage Map

One Bedroom Cottage (4 units per building) – 465 square feet per unit

Three Bedroom Cottage (2 units per building) – 1017 square feet per unit

Four Bedroom Cottage – 1179 square feet per unit