Attachment 1_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

UNITED STATES COAST GUARD (USCG) AUTOMATED FUEL INVENTORY

MANAGEMENT – MAINTENANCE SUPPORT AND SUSTAINMENT

1.0 GENERAL

1.1 Description of Services. This PWS details the parameters and requirements for maintenance, support services, and sustainment of Automated Fuel Inventory Management (AFIM) systems at USCG Air Stations and aviation facilities at the designated places of performance listed PWS Section 1.5.

1.2 Background. The USCG requires sustainment of AFIM systems to maintain an on-site common operating picture of current inventory and manage ground re-issue transactions of aviation and ground fuel at USCG bulk aviation fuel locations. The AFIM systems include Automatic Tank Gauging (ATG) equipment, Automatic Data Capture (ADC) equipment and computer workstations for monitoring, managing, and reporting fuel transactions. A typical AFIM system diagram is shown in Figure 1 below:

Figure 1: Typical AFIM System Diagram

ATG equipment is installed at fuel storage locations and data collects and transmits to the associated software for inventory monitoring and management. ADC equipment has a card reader and receipt printer equipment and are used to collect fuel issue data and end user information at each site. ADC equipment is installed on bulk fuel tank receipt meters, bulk fuel tank issue meters, fuel trucks, fuel stands, fuel cards, and/or any point where fuel custody transfer can occur.

1.3 Scope. During the period of performance covered by this PWS and during any subsequent task orders, the Contractor shall provide all personnel, equipment, materials, program management, and services necessary to provide maintenance support and sustainment of Automated Fuel Inventory Management (AFIM) systems at the fifteen (15) USCG Air Stations and Aviation Facility locations listed in PWS Section 1.5. The Contractor shall have the capability to respond to multiple support requests and to work at two (2) or more USCG sites simultaneously.

If additional USCG Air Stations or aviation facilities are added or deleted during the contract ordering period, a bilateral contract modification will be executed to incorporate any changes, by mutual agreement of the parties.

1.4 Ordering Period. Five-year period of performance to include one (1) base year and four (4) one-year option years.

1.5 Places of Performance. The Contractor is responsible for performing the services required under this contract at the following locations: Astoria, OR; Borinquen, PR; Cape Cod, MA;

Clearwater, FL (with additional fuel trucks rotating through the Air Station from Great Inagua); Elizabeth City, NC; Houston, TX; Humboldt Bay, CA; Kodiak, AK; Miami, FL;

Mobile, AL; New Orleans, LA; Point Arena, CA; San Diego, CA; San Francisco, CA.

2.0 SPECIFIC TASKS

Work under this contract shall be performed in accordance with the following description and specifications:

2.1 Preventive Maintenance (PM) [CLIN 0001].

2.1.1 The Contractor shall plan to perform one (1) PM site visit per year. The proposed PM schedule shall be developed and provided to the Government Contracting Officer’s Representative (COR) for review and approval as part of Deliverable 01 Schedule Milestone Plan. The Government reserves the right to revise the proposed PM schedule (if required).

The annual PM site visit includes the inspection, testing, verification, validation, inventory, meter proving/calibration, AFIM configuration drawing creation or validation, and user training with minimum of five (5) onsite personnel, for each USCG location listed in PWS Section 1.5 and the Site Equipment Inventory List, provided by the Government COR.

2.1.2 The Contractor shall coordinate with site personnel to ensure all inspections and maintenance efforts can be accomplished during the PM site visit. The Contractor shall provide the names of persons who will conduct the PM site visit via email within five (5) business days to the Government COR and USCG site prior to departure to the USCG site.

These individuals will be required to work with the USCG site personnel on specific requirements for USCG base access or have a valid Common Access Card (CAC), if required. The Contractor is not authorized to travel to a site without the Government COR approval.

2.1.3 The Contractor shall operationally test all hardware, software, and equipment to OEM standards on the ATG system/tank(s), ADC/truck systems, and fuel stand/pit/cart to verify proper operation, visually inspect each monitor/sensor for corrosion and general condition and replace worn or damaged parts if required. If the Contractor finds a fault with a USCG bulk aviation location during a PM visit, the Contractor shall notify the Government COR of the issue. The PM site visit shall include miscellaneous ATG consumables and parts supplied by the Contractor. For major replacement parts that are required during the PM and approved by the Government COR shall be charged separately via CLIN 0004.

The Contractor shall verify the accuracy of the ATG system against a manual gauge, verify and test visual/audible independent alarm system and sensors, and probe alarm points.

The Contractor shall operationally test the ADC monitoring equipment, interconnect box, modem and meter to verify all equipment is operational and communications are configured correctly and working properly.

The Contractor shall operationally test the computer installed at the USCG site (typically in the Fuel Farm Office) to ensure all the computer operating system and operator ATG interface software, modem, and communication devices are operating properly.

The Contractor shall test and verify all electrical equipment is in working condition, and visual inspection of existing equipment, conduit and cabling, and propose any wireless connections that should be targeted for transition to future conduit data transmission.

2.1.4 The Contractor shall accomplish all test and inspection procedures in conjunction with the PM visit. The Contractor shall use PM test procedures provided by the Government COR to complete the information required in the PM Report (Deliverable 02). The PM Report shall be provided to the Government COR fifteen (15) business days after completion of the PM. The PM Report compilation shall be included in CLIN 0005.

2.1.5 The Contractor shall verify the configuration drawings and the Site Equipment Inventory List for USCG locations during the applicable PM site visit. The Contractor shall obtain the AutoCAD/MS VISIO drawing for the PM site visit. The Contractor shall verify the correctness and accuracy of the drawing. The Contractor shall mark any changes, additions, and/or deletions to the existing drawings as noted during the PM. If required, the Contractor shall develop configuration drawings. The Contractor shall attach the verified and/or edited AutoCAD/MS VISIO and PDF drawing files to the PM Report (Deliverable 02).

2.1.5.1 If a PM site visit has not been previously conducted at a USCG location, the initial visit shall include documenting the as-found condition of the AFIM systems. The site documentation shall include a brief report as to the condition of the systems, the components of the system, what the outputs of the system control (if applicable), and site configuration drawings and provide as part of the PM Report (Deliverable 02).

2.1.6 The Contractor shall provide updated training materials, manufacturer equipment manuals, user manuals, procedural documentation, quick reference guides and/or job aides (i.e., system operation, inventory accounting, and running applicable reports) to the site POC and Government COR, as applicable, and provided as part of Deliverable 02.

2.1.7 The Contractor shall provide meter proving test certifications/documents (Deliverable 03) for the meter calibrations to include signature verification by on-site calibrator and site point of contact (POC). Costs associated with meter proving tests and calibration shall be included in the PM.

2.1.8 The Contractor shall submit a Sign-Off Form for each PM as part of the PM Report (Deliverable 02). The Sign-Off Form (provided by the Government COR) shall be used as a cover page for the completed test forms. Upon completion of PM, the Contractor shall sign this sheet and have the site POC sign the sheet. A copy of the signed sheet shall be left with the site POC prior to departure. The Contractor shall deliver an electronic copy of the Sign- Off Form and completed test forms to the Government COR. Upon review by the Government COR, if any deliverables are found to contain errors, they will be returned to the Contractor for correction with a due date of twenty (20) business days.

2.1.9 The Contractor shall keep a tracking system of all PM visits. The Contractor shall submit a list of sites and status report of the upcoming/in-process/completed PMs in the Contract Status Report (Deliverable 04). The Contractor shall provide the PM visit information via the tracking system for a one-time request or at an interval requested by the Government COR.

2.1.10 All travel costs associated with a PM site visit shall be included in CLIN 0004 (refer to PWS Section 2.4.2).

2.2 Corrective Maintenance – On-site support [CLIN 0002].

2.2.1 The Contractor shall provide on-site operational/technical support to troubleshoot and perform necessary CM at USCG sites listed in PWS Section 1.5. Technical assistance may include, but are not limited to, any hardware or software failure(s) or error(s) that hinder operations. The Contractor shall review and analyze trouble incidents and resolve issues.

2.2.2 If a USCG site is determined to be in a down condition where the AFIM system fails to support operations (or other high priority CM incident), the Contractor shall immediately notify the Government, who will determine the appropriate response. Upon Government notification, the USCG site POC and the Government COR shall determine if on-site support is required to resolve technical problems to minimize impact to the site’s mission readiness.

If the Government COR directs the Contractor to travel to the site to work on repairs, the Contractor shall dispatch Contractor personnel to meet the required repair time as defined below. The required repair time will not begin until the Government COR directs the Contractor to proceed to the site. The Contractor is authorized to travel to a site at the direction of the Government COR.

The Contractor required repair time for a down site is within seven (7) calendar days after notification. For all other CM issues that do not render the site down, the issue will be managed in the same expeditious manner, and the required repair time is within fifteen (15) calendar days after notification, or as agreed upon with the Government COR. The Contractor will provide status of all CM on-site support in the Contract Status Report (Deliverable 04).

2.2.3 If required as part of the CM site visit, the Contractor shall provide meter proving test certifications/documents for the meter calibrations to include signature verification by on-site calibrator and site POC (Deliverable 03).

2.2.4 The Contractor shall provide qualified personnel to support all CM incidents in the timeframes set in this PWS. If the Contractor cannot respond to CM incidents within these timeframes, the Contractor shall notify the Government COR immediately with a plan to achieve the timeframes.

2.2.5 The Contractor shall provide the on-site Contractor personnel with applicable hardware, portable computer equipment, scanners, readers, and software capable to diagnose, configure, troubleshoot, and calibrate the components with routine inspection and repair of AFIM equipment. The Contractor may need to take pictures of equipment and transmit them to the Government COR, when requested or as part of a Deliverable report.

2.2.6 The Contractor is not authorized to travel to a site without the Government COR approval. Once authorized, the Contractor shall travel to the approved sites and not stay longer than required, based upon the quantity of equipment to be repaired at each site. For bidding purposes, it is estimated that four (4) total corrective maintenance trips will occur during the base year; estimate of three (3) for CONUS sites and estimate of one (1) for an OCONUS site (Caribbean or Alaska).

2.2.7 The CM site visit shall include miscellaneous consumables and parts supplied by the Contractor. For major replacement parts that are required during the CM and approved by the Government COR shall be charged separately via CLIN 0004.

2.2.8 All travel costs associated with a PM site visit shall be included in CLIN 0004 (refer to PWS Section 2.4.2).

2.2.9 The Contractor shall keep a tracking system of all on-site CM visits. The Contractor shall submit a list of sites and status report of the upcoming/in-process/completed CMs in the Contract Status Report (Deliverable 04). The Contractor shall provide the on-site CM visit information via the tracking system for a one-time request or at an interval requested by the Government COR.

2.2.10 The Contractor shall notify the Government COR for all incidents or technical issues that are out of scope/not related to the AFIM system that are initially brought up as a CM incident or discovered as part of the CM.

2.2.11 The Contractor shall prepare a Corrective Maintenance Form (Deliverable 05) and review it with the USCG Facility Engineer (FE) or site POC for every visit to a USCG location. The

Contractor shall conduct an out-brief with the FE and/or site POC, obtain the FE’s signature on the form, and provide a copy to the FE and Government COR when complete.

2.2.12 Fuel truck inventory turnover may occur at the USCG sites. In these cases where the EMR4 system on a new fuel truck does not have the proper set-up and/or capabilities to communicate with the local AFIM computer or workstation to capture the meter transaction data, the Contractor may be required to travel as part of a CM site visit, if approved by the Government COR.

2.3 Corrective Maintenance – virtual support [CLIN 0003].

2.3.1 The Contractor shall provide helpdesk operation support to virtually troubleshoot and perform necessary equipment maintenance of the AFIM system installed at each USCG site.

Prompt technical issue resolution is required to minimize system downtime or errors which may cause logistics interruptions, loss of visibility of fuel inventory and accountability of on-hand inventory, with an end result of fuel supply chain disruptions. This includes installation of software upgrades and patches and documentation of those changes. For bidding purposes, CLIN 0003 shall be a monthly recurring charge for continuous support, and the Contractor shall plan for two (2) virtual support CM of 8 hours total to resolve per month for the base year.

2.3.2 The Contractor shall keep a tracking system of all virtual CM visits and respond to USCG calls within 24 hours. The Contractor shall have 48 hours to correct failures through virtual diagnostic methods (e.g., telephone, email, video). When a CM incident cannot be resolved within the response requirements, the Contractor shall provide a written explanation to the Government COR.

2.3.3 For CONUS sites, if the Contractor is unable to correct or resolve the problem via virtual diagnostic methods within the initial 48-hour timeframe, the Contractor shall develop a plan to travel to the site that ensures an on-site arrival of the Contractor personnel/equipment for resolution of the incident within fifteen (15) calendar days, or as agreed upon with the Government COR. For OCONUS sites, the resolution of the incident is within twenty (20) calendar days, or as agreed upon with the Government COR. When an on-site visit is required, a CLIN 0002 shall be invoiced. All travel costs associated with a PM site visit shall be included in CLIN 0004 (refer to PWS Section 2.4.2).

2.3.3.1 The Contractor shall notify the site and the Government COR of their estimated time of arrival (ETA). If an ETA changes, the Contractor must notify the site and the Government COR. For additional on-site CM support and Deliverable reporting requirements, refer to PWS Section 2.2.

2.3.4 The Contractor shall provide training via phone or video, provide procedural documentation, manufacturer equipment/user manuals including manufacturers' descriptive literature of cataloged products, equipment drawings, diagrams, performance and characteristic curves, catalog cuts, warranty periods, and vendor POC, as applicable, to the site POC and Government COR. This training audience should be no less than five (5) site personnel and may include other contractors providing services to the installation.

2.3.5 The Contractor shall notify the Government COR for all incidents or technical issues that are out of scope/not related to the AFIM system that are initially brought up as a CM incident or discovered as part of the CM.

2.3.6 The Contractor shall prepare a Corrective Maintenance Form (Deliverable 05) for each CM to include all issues and resolutions, and provide to the Government COR.

2.3.7 The Contractor shall keep a tracking system of all virtual CM visits and submit a list of sites and status report of the in-process/completed CMs in the Contract Status Report (Deliverable 04). The Contractor shall provide the virtual CM visit information via the tracking system for a one-time request or at an interval requested by the Government COR.

2.4 Replacement Parts, Travel and Other Direct Costs (ODC) [CLIN 0004].

2.4.1 Replacement Parts. The Contractor shall purchase commercial parts/products, hardware, and/or software related services supporting the USCG programs and projects. In support of the tasks described within this PWS, the Contractor shall purchase the following parts/products when required for a PM and/or CM site visit and with Government COR approval. The direct cost shall be reimbursable to the Contractor and the Contractor must submit receipts for the parts purchased. The associated labor cost for installation shall be included in the PM and/or CM site visits. Examples of replacement parts include but are not limited to: ATG consoles, independent alarm system equipment, probes, and sensors, electronic meter register displays, register interconnect box, computer workstation and/or workstation software, wireless modem, high gain antenna, etc.

2.4.2 Travel. Contractor travel shall be required to support this requirement. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations (FTR). The Contractor shall be responsible for obtaining COR approval (email is acceptable) for all reimbursable travel in advance of each travel event.

2.4.3 ODC. Miscellaneous costs associated with performing PM or CM site visits shall be treated as ODC and will be reimbursed as such, if approved by the Government COR.

ODC items may include miscellaneous replacement or installation parts (e.g., conduit couplings, unions, etc.), cables, wires, and/or conduit. ODC costs may also include ancillary services, and/or correcting identified deficiencies to repair/replace or meet safety/code requirements.

3.0 CONTRACT ADMINISTRATION AND PROGRAM SUPPORT [CLIN 0005]

The Contractor shall provide contract administration and program support for all tasks within the PWS and to support the meetings, milestones and deliverables. For bidding purposes, CLIN 0005 shall be a monthly recurring charge.

3.1 Post Award Conference. A Post Award Conference may take place within five (5) days after contract award with the KO and Government COR either virtually or at the Government’s facility, at 2703 Martin Luther King Jr. Ave SE, Washington, DC 20593. The purpose of the

Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review key personnel and how quality of service will be maintained throughout the life of the contract.

3.2 Contract Administration.

3.2.1 The Contractor shall develop a Schedule Milestone Plan (Deliverable 01) outlining all major tasks and sub-tasks and planed visits required in accomplishing efforts, services, and deliverable products within this PWS using Microsoft Project. The Contractor shall provide the necessary management and administrative efforts to prepare, maintain, and deliver the initial and updated Schedule Milestone Plan to reflect changes to the PWS tasks as they progress.

3.2.1.1 The Contractor shall ensure that the Schedule Milestone Plan accurately reflects events that have occurred in the past (PM and CM site visits) as well as planned, projected, and modified tasks throughout the duration of the contract. The monthly updates shall include all approved modifications to the contract.

3.2.2 The Contractor shall prepare a Contract Status Report (Deliverable 04) covering the activities of the previous month. The Contractor shall provide necessary management and administrative efforts to prepare, maintain and deliver the reports. The Contract Status Report shall detail the following:

1. Provide number of PM/CM actions completed per month.

2. Provide number of ongoing and upcoming PM/CM actions per site and status.

3. Provide the average of the aggregate number of days taken to complete the CMs reported each month.

4. Planned monthly travel schedule.

5. Other Technical Documentation - Site Overview Sign-Off Forms, data worksheets, site installed equipment details worksheet, equipment failure reports resulting from abuse, negligence, or accidents, digital photographs.

6. PM and CM results/findings.

7. List of High Priority CM incidents.

8. Provide breakdown of all replacement parts per site.

3.2.3 The Contractor shall have regularly scheduled meetings, at a time interval directed by the Government COR, and periodic reviews with the Government COR and/or their designated representative(s).

3.2.3.1 The Contractor shall provide Meeting Agenda and Minutes (Deliverable 06) for the regular and periodic scheduled meetings. The agenda for each meeting shall consist of the following:

1. Weekly Status Report (e.g., weekly status on individual tasks associated with this PWS and any past due items).

2. Plan of action and status with scheduled resolution date for CM incidents over 25 calendar days.

3. List of planned travel for one month, to include the following: CM Incident Number and Description, Site Location, anomalies/problems related to incident.

4. All open CM incidents with current status and projected completion date.

5. List of all completed CM incidents.

6. List of deliverables: any items, due within the next two weeks, per CM incident number.

7. Contractor personnel assigned. The information shall include the Contractor personnel’s name, projected start and end date, location, and description of the trip along with the applicable CM Incident.

3.3 Deliverables.

3.3.1 The Contractor shall provide written justification to the Government as soon as the Contractor identifies deliverable dates that cannot be achieved. The written justification shall state the reason for not achieving the date and the effect on remaining scheduled activities.

The Contractor shall accomplish this written justification requirement by recording, in the Schedule Milestone Plan, any start and completion date changes to each task as compared to the original/initial Schedule Milestone Plan in the note section of “Task Information” within the Microsoft Project file.

3.3.2 The Government COR shall review all deliverables prior to acceptance and provide the Contractor with an email that provides documented reasons for acceptance or non-acceptance. If the deliverable is acceptable, the COR will send an email to the Contractor notifying that the deliverable has been accepted. The COR will have the right to reject or require additions or corrections of any deficiencies found in the deliverables. In the event of a rejected deliverable, the Contractor will be notified by the Government COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the deliverable and return it within ten (10) business days.

3.3.3

Item # Deliverable PWS Reference Due By

01 Schedule Milestone Plan 2.1.1, 3.2.1, 3.2.1.1, 3.3.1

First due date set by Government COR and updates required as needed

02 Preventative Maintenance (PM) Report

2.1.3, 2.1.4, 2.1.5, 2.1.5.1, 2.1.8

15 business days after completion of PM

03 Meter Proving/Calibration 2.1.1, 2.1.3, 2.1.7, 2.2.3

15 business days after completion of PM or CM

04 Contract Status Report 2.1.9, 2.2.2, 2.2.9, 2.3.7, 3.3.2

The 5th business day of each month

05 Corrective Maintenance (CM) Form

2.2.11, 2.3.6 15 business days after completion of CM

06 Meeting Agenda and Minutes

3.2.3.1, 4.1.3 Agenda: 1 business day prior to meeting. Minutes: 3 business days after

07 End User License Agreement

5.11.1, 5.11.2, 5.11.3

As Required per PWS

08 Project Closeout Report 3.5.3 15 calendar days prior to the end of the contract

3.4 Contract Year Closeout. Fifteen (15) days prior to the end of each performance period (i.e., each 12-month period), the Government COR may hold a contract year close out meeting to review the implementation and results of the project and discuss next steps.

3.5 Project Closeout.

3.5.1 Sixty (60) days prior to the end of this contract, the Government COR may hold a project closeout meeting to review the implementation and results of the project.

3.5.2 The Contractor shall coordinate with the Government COR to identify any concerns identified during the period of performance related to organizational processes and tasks and to ensure all concerns and issues have been met and addressed appropriately.

3.5.3 The Contractor shall submit the Project closeout Report (Deliverable 08) to the Government COR and KO no later than fifteen (15) calendar days before the end of the contract.

4.0 CONTRACTOR PERSONNEL

4.1 Program Manager. The Program Manager shall be responsible for all contractor work performed, for all contract matters relating to daily operation of this contract, and overall management of the specific task order(s) and ensuring that the technical solutions and schedules in the task order are implemented in a timely manner.

4.1.1 The Program Manager shall have the requisite authority for full control over all company resources necessary for contract performance. The Program Manager will ensure that all services listed in this PWS, and all associated Deliverables are completed. All tasking associated with this PWS shall be coordinated with the Government COR.

4.1.2 The Program Manager shall be available to the COR via telephone between the hours of 0900 and 1700 Eastern Standard Time (EST), Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within eight (8) hours of notification.

4.1.3 The Program Manager shall participate in weekly or bi-weekly virtual project meetings, hosted by the Contractor, with a frequency established by the Government COR. The Program Manager shall schedule and attend virtual semi-annual reviews for each contract year. The Contractor shall provide a Meeting Agenda and Minutes (Deliverable 06).

4.1.4 The Program Manager shall have at least ten (10) years’ relevant technical experience in the commercial or Government fuel terminal pipeline operations or projects, including five

(5) years of experience in a management or supervisory capacity and five (5) years in the functional area of the program to be managed. Program Management experience should include technology assessments, systems design, systems analysis, installation logistics, programmatic and technical support of large, complex integrated electronic/electrical/mechanical systems. A bachelor’s degree in engineering, business or technical sciences from an accredited university or college is preferred, but ten (10) years’ relevant technical experience is acceptable. A Project Management certification (i.e., Project Management Professional (PMP) certification or other equivalent/recognized Project Management certification) is also preferred.

4.2 Lead Engineer. The lead engineer shall be responsible for the entire system, engineering analysis and trades made at the system level, and work with Contractor’s security engineer on integrating security into overall engineering efforts. The Lead Engineer shall represent the company with engineering products and solutions. The person proposed shall have ten (10) years’ experience in the electrical/mechanical engineering field, including five (5) years in the functional area of the project to be managed.

4.3 Personnel Requirements. The Contractor shall ensure that the contractually required level of support for this requirement is maintained at all times. The Contractor shall provide skilled, experienced, professional and/or technical personnel consistent with the requirements of this PWS and the staffing plans in the contractor’s technical proposal. The Contractor is responsible for training of its personnel and the Government will not reimburse the Contractor for the cost for this internal company training.

Upon award, all Contractor personnel will be required to obtain and maintain the appropriate investigation and adjudication or suitability determination commensurate with the information within the application or system. All contractor personnel, if not specifically defined below will require a minimum background check of non-sensitive (Low Risk).

4.3.1 Certain skilled, experienced, professional and/or technical personnel are essential for successful accomplishment of the work to be performed under the resultant contract. These are defined as key personnel and are those persons whose resumes are to be submitted as part of the technical proposal. The contractor agrees to use key personnel during the performance of the resultant contract and that they shall not be removed from the contract work, replaced, or supplemented with additional personnel, unless authorized in accordance with the following provisions:

4.3.1.1 The Contractor shall not substitute key personnel assigned to perform work under this contract without prior approval of the KO. Requests for approval of substitutions shall be in writing and shall provide for a detailed explanation of the circumstances necessitating the proposed substitution(s). Requests shall contain a complete resume for the proposed substitute, and any other information as requested by the KO. Proposed substitutions shall have qualifications that are equal to or higher than the key personnel being augmented and shall be able to immediately perform assigned duties. The KO shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable. If the KO determines that a suitable and timely replacement of key personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming or the resultant substitution would be so substantial as to impair the successful completion of the contract or contract in accordance with the proposal accepted by the Government at the time of contract award, the KO may pursue appropriate termination procedures and/or equitably adjust the contract price downward to compensate the Government for any resultant delay, loss or damage. These key personnel provisions shall be fully applicable to all subcontracts.

4.3.2 The Contractor shall provide personnel that meet Country, State, and Local certification requirements to work on the equipment (e.g., technicians performing work on equipment connected to underground storage tanks in California must be certified by the State of California). The Contractor shall complete all paperwork required by Country, State and Local activities for work performed on equipment. Technicians shall be qualified/certified by the manufacturer of the equipment they are working on, when manufacturer qualification/certification exists.

5.0 GENERAL CONTRACT REQUIREMENTS

5.1 Site Support: Site Support projects are defined as any new increases in capability of a USCG fueling system or site. A bilateral contract modification will be executed to incorporate any changes, by mutual agreement of the parties.

5.2 Quality Control (QC) Program. The Contractor shall develop and/or maintain an effective QC program to ensure services are performed in accordance with this PWS. The Contractor’s QC program is how it assures that the work complies with the requirements of the contract. If any issues arise during the contract, the Government COR may request the Contractor’s Quality Control Plan.

5.3 Government Furnished Property (GFP). The Government will not furnish any resources to the Contractor in support of this contract. All materials, equipment and services needed to meet the requirements of the PWS will be determined, acquired, and owned by the Contractor. No space, storage or facility will be provided at any USCG site during performance of this contract.

5.4 Government Furnished Information (GFI). GFI is Government owned intellectual property provided to Contractors for performance on a contract. For the purposes of this contract, GFI includes (but not limited to) manuals, technical specifications, maps, previous AFIM site designs, schedules, drawings, and test data.

5.5 Protection of Information. Contractor access to unclassified, but proprietary and/or Security Sensitive Information may be required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, Safeguarding Sensitive But Unclassified (For Official Use Only) Information. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6).

5.5.1 Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by P.L. 105-220 under Title IV (Rehabilitation Act Amendments of 1998) all Electronic and Information Technology (EIT) developed, procured, maintained and or used under this contract shall be in compliance with the “Electronic and Information Technology Accessibility Standards” set forth by the Architectural and Transportation Barriers Compliance Board (also referred to as the “Access Board”) in 36 CFR Part 1194. The complete text of Section 508 Standards can be accessed at http://www.access-board.gov/ or at http://www.section508.gov.

5.6 Security Requirements. Prior to gaining access to any USCG facility, Contractor personnel must be vetted through the local security office. Individuals with outstanding warrants or certain convictions will be denied access. Contractor personnel must ensure they have the appropriate identification required to access USCG facilities. Contractor personnel entering a USCG facility should anticipate their vehicle will undergo a security check by USCG Security, and should ensure that no drugs, alcohol, or weapons of any kind are found within the vehicle. It is the Contractor’s responsibility to ensure the personnel performing under this contract can and will meet these requirements for accessing USCG facilities. Names of Contractor personnel will be provided to the local Point of Contact (POC) for vetting purposes no less than one week prior to the scheduled work. If Contractor is unable to obtain Security Requirements for any site, they can contact the Government COR for assistance.

5.6.1 Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

5.6.2 The Government may, at its sole discretion via the Contracting Officer or the COR, direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

5.7 Identification. Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government site security procedures and processes, escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

5.7.1 All Contractor personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

5.8 Common Access Card (CAC). If a CAC is required by the Government KO or COR, USCG security personnel will verify proof of the appropriate investigative requirement/background check or obtain the appropriate background check for the Contractor employee and provide further documents and process for application.

5.9 Safety. The Contractor shall comply with USCG Safety and Health Requirements, Federal, State, Local and Installation health and safety requirements.

5.10 Accident Reporting. Accidents involving personal injury/illness, lost workday, Restricted Duty or property damage greater than $5000 shall be reported to the KO, the Government COR, and any authorized representative (e.g., Project Manager) within two (2) business days following the accident.

5.11 Cybersecurity (CS) and Information Assurance (IA) Requirements.

5.11.1 The Contractor shall purchase commercial software products, hardware, and/or provide related services in accordance with the latest USCG policies. In support of the tasks described within this contract, the Contractor shall purchase applicable End User license agreement. Prior to the purchase of commercial products, the Contractor must obtain approval from the Government COR.

5.11.2 The Contractor shall provide the Government COR with a copy of the End User license agreement (Deliverable 07) and shall warrant that all manufacturer software is licensed originally to Government as the original licensee authorized to use the manufacturer software. This information shall be tracked and available for Government review as needed.

5.11.3 The Contractor shall ensure that all End User license agreements entered into under this contract are transferable to the Government and/or to other Contractors at the discretion of the Government.