Attachment 1 PWS 20250122.pdf

PERFORMANCE WORK STATEMENT

Defense Finance and Accounting Service (DFAS) - Columbus (CO)

Ergonomic Consulting Services Labor Hour PWS

1.0 INTRODUCTION: The purpose of this contract is to provide comprehensive on-site ergonomic consultation, including program development, training and education, workstation evaluations and other job hazard analysis for approximately 2,600 employees.

2.0 SCOPE OF WORK: The requested service is to promote employee health by reducing the workplace exposure to ergonomic risk factors; therefore, reducing work-related injuries. Ergonomic consultation services are to assess and improve the design of workspaces, tools, and work processes to enhance employee comfort, safety, and productivity. The contractor shall provide all labor, tools, materials supervision, and other items necessary to perform all services identified herein.

3.0 PLACE OF PERFORMANCE: Individual initial ergonomic evaluations, onboarding, group training, and follow up evaluations shall be conducted at the following site location: The Defense Finance and Accounting Service (DFAS-CO), 3990 East Broad Street, Columbus, Ohio, 43213-1152. Occupied spaces in building 21.

4.0 PERIOD OF PERFORMANCE: This contract will have a period of performance consisting of a one-year base period with four additional one-year option periods.

5.0 GENERAL REQUIREMENTS:

5.1 On-Site Individual Evaluations, On-boarding, and Group Training: The Contractor shall perform on-site ergonomic and safety assessments, including workstation evaluations, employee observations, workstation modifications, and follow-up evaluations. These services shall be provided on average one 8-hour day per week, totaling approximately 400 hours per year.

The specific day for on-site visits is flexible. Additionally, employee onboarding and group training shall be delivered, totaling an estimated 16 hours per year. The Contractor shall also provide off-site administrative support, estimated at 208 hours per year to complete reports, training development, assessment review and statistical data compilation. In total, the estimated annual hours for Ergonomic Consultation and General Occupational Safety and Health Services amount to approximately 624 hours.

It is important to note that the estimation of 624 hours is provided solely for planning and evaluation purposes. This estimation does not represent a commitment or guarantee by the Government. The Government reserves the right to modify the estimated hours as needed based on actual requirements during the contract’s performance period. Because this is a Labor Hour contract, the Contractor shall not treat these estimates as binding, nor shall the Government be held liable for any costs, obligations, or expenses incurred by the Contractor based on the provided estimates.

5.2 Coordination and Approval: The Contracting Officer Representative (COR) shall serve as the main point of contract in collaboration with the DFAS Safety and Occupational Health Manager, who shall act as the technical advisor. All work conducted under this contract shall be scheduled and approved by the COR. Employee referrals for preventive ergonomic assessments can be initiated either by the employee or their immediate supervisor through an automated request process. The request is sent directly to the DFAS Safety and Occupational

Health Manager for approval or disapproval. Once approved, the COR shall receive a list of assessments to schedule with the Contractor within 7 business days of receipt. Ergonomic Assessments can be scheduled either in person or virtually. The DFAS Safety and Occupational Manager shall work closely with the COR, employee and supervisor to ensure coordination.

Additionally, the DFAS Safety and Occupational Manager shall support the COR assisting in monitoring or administrating the contract, ensuring the Contractors performance meets the requirements outlined within the contract’s scope.

5.2.1 Only the Contracting Officer has the authority to make changes to the terms and conditions of a contract. No other individual, including the COR, other Government personnel or representative, is authorized to make contractual changes on behalf of the Contracting Officer.

Any changes or modifications requested by the Contractor must be directed to the Contracting Officer for review and official approval.

5.3 Ergonomic Assessments: A written evaluation of the initial assessment is required within seven (7) business days of the assessment and shall be submitted to the COR and DFAS Safety and Occupational Health Manager. The written evaluation shall outline the findings and recommendations in a problem-oriented format, identifying all significant issues, contributing factors, and specific recommendations. These recommendations shall include administrative, engineering, and work practice measures for each of the factors, along with a plan detailing short-and long-term actions as appropriate, to include recommended modifications to current equipment or recommended new ergonomic equipment. New ergonomic equipment shall be approved and provided by DFAS. All client documentation shall be securely stored with the DFAS Administrative Services Directorate, Health Unit or another designated secure location.

5.3.1 Individual Onsite Ergonomic Assessments: Individual onsite assessments shall be performed at the employee’s workstations. These evaluations can be performed either as a preventative measure for existing employees, new hire employees, and/or post-injury recovery. A proper evaluation shall identify specific problem areas involving how an employee interacts with the workplace, computers, tools, and furniture that could potentially result in musculoskeletal disorders. Workstation seating, lighting, temperature and glare screens, keyboards, work surfaces, and work practices are all evaluated. Minor workstation adjustments that are necessary shall be made during the evaluation whenever possible. The employee shall be provided with appropriate handouts and reminders. Training of individual employees shall be considered equivalent to an individual assessment(s). An employee shall be trained on the effectiveness of ergonomics including proper posture, duration of activity, repetitive motion, awkward positioning, forceful exertions, mechanical or contact stresses, symptoms and consequences, importance of early intervention and education on general ergonomics and awareness. A written evaluation of the assessment is required within seven (7) business days of the assessment and must be submitted to the COR and DFAS Safety and Occupational Health Manager.

5.3.2 Individual Virtual Ergonomic Assessments: Individual virtual assessments shall be scheduled through Microsoft Teams or DFAS other approved office communication platforms.

These assessments shall be scheduled by the COR with the Contractor and conducted during designated on-site days. A written evaluation of the assessment is required within seven (7) business days of the assessment and must be submitted to the COR and DFAS Safety and Occupational Health Manager. No assessments shall be conducted at private residences or home offices.

5.3.3 Follow-up Ergonomic assessments: Return visit(s) with employee(s) to perform tasks such as: when new ergonomic equipment is required to ensure the employee is using it correctly, ensuring the effectiveness and implementation of preventive techniques already discussed, and/or reinforce and verify suggested changes have been performed. Follow-up assessments shall be conducted within two to four weeks after equipment modification. A written evaluation of the follow-up assessment is required within seven (7) business days of the assessment and must be submitted to the COR and DFAS Safety and Occupational Health Manager. Any repeat assessments or individual training session to an employee within one (1) year shall be considered a follow-up evaluation.

5.4 Onboarding and Group Training: The Contractor shall be required to develop and conduct employee onsite onboarding orientation every other week for 30 minutes per class during the Contractors on-site days. Additional ergonomic services may include developing and delivering group ergonomic training, participating in team meetings, and providing ergonomic consultation to other DFAS organizations as requested. The Contractor led group training shall consist of employee injury prevention techniques relevant to specific job tasks, help employees learn to identify risk factors associated with their tasks, and recommend preventative measures, such as exercises, to reduce the likelihood of injury from improper workstation use. Onboarding and training material to be used by the Contractor shall be prepared and submitted to the COR within seven (7) business days prior to event. If additional ergonomic services shall be needed, they shall occur during the Contractor’s on-site days.

5.5 Contractor Communication Response: The Contractor shall ensure timely and effective communication is maintained through the performance of this requirement to minimize delays and provide clarity and responsiveness in professional interactions.

5.5.1 Phone Call Response Time: All phone calls shall be returned within seven (7) business days of the initial call during normal business hours Monday through Friday, 7:00 am to 4:30 pm on the Contractors on-site day.

5.5.2 Email Response Time: All emails shall receive an initial response within seven

(7) business days of the initial email receipt with an acknowledgement, answer or an estimated timeline for full response if more time is needed.

5.6 Monthly Status Reports: Monthly Status Reports are required within five (5) business days after the end of each month. Monthly status reports shall detail evaluations scheduled, evaluations completed, upcoming trainings scheduled, trainings completed, onsite days/hours worked, and administrative days/hours worked. Monthly status reports shall be submitted to the COR and DFAS Safety and Occupational Health Manager.

6.0 QUALIFICATIONS AND EXPERIENCE: The Contractor is required to have experience and expertise in the field of Ergonomics and Employee Safety and Occupational Health. The Contractor is required to be a Certified Professional Ergonomist (CPE) or registered Occupational Therapist (OTR), possess a bachelor’s degree, and up to or exceeding three (3) years of progressive experience (or equivalent combination of education and experience) despite which certification the Contractor has. The Contractor shall be required to provide proof of license/ certifications and qualifications.

7.0 DELIVERABLES: The contractor shall provide the following deliverables:

Task Deliverable Title Format and Quantity

Delivery

1 Monthly Status Reports

1 Soft Copy Prepared and submitted within five (5) business days after the end of each month to the COR and DFAS Safety and Occupational Health Manager.

Initial Onsite Ergonomic Assessment Reports

1 Soft Copy Prepared and submitted to the COR and DFAS Safety and Occupational Health Manager within seven (7) business days of assessment.

Initial Virtual Ergonomic Assessment Reports

1 Soft Copy Prepared and submitted to the COR and DFAS Safety and Occupational Health Manager within seven (7) business days of assessment.

4 Follow-up Ergonomic Assessments Reports

1 Soft Copy Prepared and submitted to the COR and DFAS Safety and Occupational Health Manager within seven (7) business days assessment.

5 Communication Response Time

Responses to Communication (i.e. phone calls or emails)

Responses shall be within seven (7) business days of initial communication.

6 Training Material Submission

Onboarding or Group training materials.

Prepared and submitted to the COR within seven (7) business days prior to event.

*Reports shall be provided in soft copy. All soft copy materials shall be provided in a format compatible with Microsoft Office products.

8.0 TRAVEL: Not applicable.

9.0 INSPECTION AND ACCEPTANCE CRITERIA: Inspection and acceptance of all work performed, reports, and other deliverables shall be performed by the COR. The Government shall notify the contractor of any product that is unacceptable within seven (7) business days. The contractor shall correct any defect within fifteen (15) business days of notification of an unacceptable product.

10.0 BUILDING SECURITY: All contractor personnel or any representative of the contractor entering any government facility or government leased facility shall abide by all security regulations and be subject to security checks. Access to a DFAS site must be coordinated with the COR and/or local security to ensure that any site-specific requirements are met.

11.0 SECURITY REQUIREMENTS FOR CONTRACTS REQUIRING ESCORTED AND

UNESCORTED ACCESS TO DFAS FACILITIES/NO ACCESS TO CLASSIFIED

INFORMATION, CONTROLLED UNCLASSIFIED INFORMATION (CUI) OR SYSTEMS

ACCESS

General Requirements. Contractor personnel must meet the following conditions of employment.

1. Must be a U.S Citizen or National

2. Registered for Selective Service (males born after 12-31-1959). A Status Information Letter is required for any male born after 12-31-1959 that is not registered with Selective Service.

3. The unescorted position is a non-sensitive position which requires a favorable fitness review and background investigation as a condition of employment. Failure to maintain security eligibility may result in termination.

Personnel Security Investigation (PSI) Requirements – Non-Sensitive (NS) Positions (Unescorted Access). Contractor personnel shall require a favorably adjudicated Tier 1, or equivalent Non-Sensitive (NS) level or higher investigation. No access to classified information, CUI, to include Personally Identifiable Information (PII), or system access required.

Personnel Security Investigation (PSI) Requirements – Uncleared (Escorted Contractors). For contractor personnel providing virtual or remote only instruction with no recurring onsite requirements, not requiring direct access to DFAS systems/networks, Classified Information, CUI, to include PII, escorted continuously by DFAS personnel when onsite, and who do not currently possess a current U.S.

Government background investigation of Tier 1 (formerly IT-III) or equivalent and higher:

• The following items must be submitted for contractor personnel who are escorted:

1. DFAS Form 9035, Contractor Request for Investigation (CRI).

2. OF306, Declaration for Federal Employment

3. A request from the Contracting Officer Representative (COR), in writing, for “Escorted

Access Only”

4. A set of fingerprints (see Fingerprint Requirements below)

Personnel Security Investigation Waivers. For those contractor personnel who do not already have the required background investigation and adjudication, an NS position may be occupied with a pre-investigative waiver from DFAS Personnel Security provided no issues of a security concern are identified by DFAS Personnel Security after a review of all information submitted by contractor personnel. Those contractor personnel who do not qualify for a pre-investigative waiver may not occupy a NS contractor position with DFAS until the background investigation is completed and favorably adjudicated by the Defense Counterintelligence and Security Agency Adjudication and Vetting Services (DCSA AVS). It is important to note that while there is no set schedule for background investigations, as each one is different, this process can be lengthy and take several months to more than one year in some cases. Should a contractor company not wish to wait for the entire process to be completed, they may withdraw the contractor applicant from further consideration by notifying DFAS Personnel Security within sixty (60) days from the date DFAS Personnel Security determines the applicant to be ineligible for a waiver. The contractor company may then submit another contractor candidate for a background investigation.

Personnel Security Forms Required. IAW standard DFAS Personnel Security policy, ALL

Contractor/Contractor personnel must apply for fingerprint appointment immediately (the next business day) upon award date. The contractor/contractor personnel shall submit the Contractor Request for Investigation (CRI) (DFAS Form 9035) immediately (the next business day) of providing fingerprints.

The information needed in the Declaration for Federal Employment (OF-306) shall be submitted to the Contracting Officer Representative (COR) by the contractor/contractor personnel. The COR shall submit the OF-306 and DFAS Form 9035 to DFAS Personnel Security. DFAS Personnel Security will review all submitted documentation to validate whether contractor personnel meet personnel security requirements to perform work on the contract or if a new background investigation is required.”

Contractors must provide personnel who can promptly and successfully obtain favorable security evaluations and DoD CACs, as required for employees performing under this contract. This is a prerequisite for contractor performance and invoicing. Additionally, failure to supply employees capable of securing favorable security adjudications and DoD CACs in a timely manner may negatively impact evaluations of contractor performance, including termination or other actions.

*New fingerprints are not required if any of the following apply:

1. The person has been fingerprinted for the DCSA within the past 30 days.

2. The person is currently undergoing a background investigation, or reinvestigation, by DCSA or any other Federal agency.

3. The person has a background investigation currently being adjudicated by the DCSA AVS or another AVS.

4. The person has been favorably adjudicated within the past 30 days by the DCSA AVS or a AVS from any other Federal agency: or

5. The person is coming directly from another DoD agency, with no break in service. This includes any of the military branches as well as the U.S. Coast Guard; however, service members in an inactive reserve status are not included.

6. The DFAS Personnel Security Office otherwise determines that no new fingerprints are required.

Incident Reporting Requirements.

In all cases, whenever a DFAS contractor displays conduct, or is involved in any incident, which is in violation of any of the thirteen National Security Adjudicative Guidelines*, the contractor must immediately report the incident to the contractor company Security Office/Facility Security Officer, the DFAS Manager of the area to which they are assigned, the COR, and the DFAS Personnel Security Office. Reporting to DFAS Personnel Security may be made by phone to (317) 212-7888, by email to dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil, or, in the case of personnel physically located at DFAS Indianapolis Center, in person to the DFAS Personnel Security Office located on the third floor center hallway at Column 320T.

All incidents shall be investigated by DFAS Personnel Security and, depending on the date of the subject’s most recent investigation, may need to have an updated background investigation initiated.

Those that do not require a new investigation shall have all relevant information regarding the incident forwarded to the DCSA AVS for review and re-adjudication.

*The thirteen National Security Adjudicative Guidelines are:

1. GUIDELINE A: Allegiance to the United States

2. GUIDELINE B: Foreign Influence

3. GUIDELINE C: Foreign Preference

4. GUIDELINE D: Sexual Behavior

5. GUIDELINE E: Personal Conduct

6. GUIDELINE F: Financial Considerations

7. GUIDELINE G: Alcohol Consumption

8. GUIDELINE H: Drug Involvement and Substance Misuse

9. GUIDELINE I: Psychological Conditions

10. GUIDELINE J: Criminal Conduct

11. GUIDELINE K: Handling Protected Information

12. GUIDELINE L: Outside Activities mailto:dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil

13. GUIDELINE M: Use of Information Technology

Some Examples of Incidents That Require Reporting to DFAS Personnel Security:

a) An arrest for any criminal offense, not including minor traffic violations, by any law enforcement agency. This DOES include the traffic offenses of Driving Under the Influence of Alcohol or Drugs, and Reckless Driving.

b) Violation of any court order.

c) Civil judgements.

d) Delinquencies on any debt for 180 days or longer.

e) Federal, State or Local tax issues or delinquencies.

f) Delinquencies on any Federal debt (including Federal Student Loans and Federally backed home mortgage loans).

g) Child Support delinquencies.

h) Filing for Chapter 7 or Chapter 13 bankruptcy in any Federal Bankruptcy Court.

i) Foreign Travel.

j) Marriage or Cohabitation with a Foreign National (person from a foreign country).

k) Having a close personal friendship with a Foreign National with regularly occurring contact.

l) Ownership of property or financial accounts in a foreign country; and

m) Being approached by a person know to be, or suspected to be, working as an agent of a foreign government or terrorist organization, or any other person, who seeks any information about DFAS, the Department of Defense, or the U.S. Government, especially if the person offers money or something of value to the contractor employee.

It should be noted that person’s delinquent on Federal debt of any kind may not obtain or maintain favorable personnel security adjudication or be considered for a contractor position with DFAS unless they can provide documentary proof that a payment plan has been established with the government agency to whom the debt is owed, and that regularly recurring payments are being made. Contractor personnel who cannot obtain and maintain a favorable personnel security adjudication may not have access to the government data, facility, and equipment required under the contract.

NOTE: This list does not cover every potential incident or offense; any incident in which a contractor is involved, and a question exists as to whether it should be reported, should report the incident to DFAS Personnel Security, who will then determine if further action is warranted. Failure to report an incident is, in and of itself, an incident involving personal conduct, and may, in some cases, be more serious than the original incident.

Foreign Travel by DFAS Contractor Personnel

Official and Unofficial (Personal) Travel: Official U.S. Government Business: persons employed as contractor employees with DFAS, to include those with Noncritical Sensitive (formerly IT-II) access, Critical Sensitive (formerly IT-I) access, access to critical program information (related to Research, Development, Test, and Evaluation), sensitive compartmented information, and/or special access program information, in accordance with DoD Directive 5240.06, are required to complete a DFAS Form 9133, Notification of Foreign Travel, not less than 30 calendar days prior to the scheduled travel.

One copy shall be sent the DFAS Personnel Security group box at dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil and one copy shall be turned into the Site Force Protection Office of the DFAS site where they are stationed. Site Force Protection POC information:

https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices.aspx

Upon receipt of the completed Form 9133, the Site Force Protection Office will contact the contractor employee to validate training, complete the country/theater clearance package, as required, and schedule a Foreign Travel briefing. Immediately prior to travel, contractor employees will check with the State Department at https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html.html for any travel advisories for the country or region being traveled to and take the appropriate steps to ensure their safety for any location covered by a travel advisory or warning.

Security Requirements. Contractor personnel shall follow all host security requirements in accordance with Part 117 of Title 32, Code of Federal Regulations; paragraph 117.16. The contractor shall immediately report any occurrences of violation of stated regulations to the Contracting Officer (CO), COR, and the DFAS Personnel Security Office.

Security Education and Training. Contractor personnel shall follow all host training requirements.

Contractor personnel who require unescorted access into DFAS facilities shall receive applicable security training through the site Force Protection Office. To identify Site Force Protection Officers at each DFAS location consult the Agency Force Protection Portal Page:

https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices.aspx

Installation Entry and Common Access Card (CAC) Requirements.

The Contractor shall comply with established security procedures for entering government installations and facilities. Contractor employees shall be required to obtain and wear identification (ID) badges that will permit access into the facility.

Contractors shall work with the assigned DFAS COR/Mission Partner Account Sponsor (MPAS) to obtain a CAC using Mission Partner Identity Credential Account Management (MP ICAM). Under no circumstances will a CAC be issued to any person unless that person has been cleared by the DFAS Personnel Security Office to work on the contract.

All CACs and badges issued to Contractor personnel are Government property and must be returned to the assigned DFAS COR/MPAS upon departure from the program or at the conclusion of the contract, whichever comes first. CACs can also be mailed in or turned into RAPIDS locations. Contractors whose CAC is lost or stolen must report the loss as soon as possible to the assigned DFAS COR/MPAS and present documentation that the CAC is missing and describing the circumstances under which the loss occurred. The assigned DFAS COR/MPAS will follow agency CAC procedures to issue a new CAC.

Contractors’ must not share their CACs and passwords with any other staff members. The assigned DFAS COR/MPAS will report any violation or suspected violation to the Contracting Officer and DFAS MP ICAM Account Security Manager (MPASM). Any violators will be temporarily or permanently removed from the project. If a Contractor has a CAC issued from another agency, that CAC must be revoked and returned before issuance of a new CAC.

mailto:dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil mailto:dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices.aspx https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html.html https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices.aspx

12.0 EQUIPMENT SECURITY REQUIREMENTS: Only DFAS Government Furnished Equipment (GFE) shall be connected to the DFAS Enterprise Local Area Network (ELAN). All work performed relative to the tasking identified in the contract are sensitive, unclassified, or carry a Privacy Act classification. The contractor shall comply with all security and Privacy Act requirements during the performance of the contract.

13.0 PROPRIETARY INFORMATION: The contractor shall consider all work performed under this contract as proprietary to DFAS and should not release any information regarding the work to anyone else unless given written permission by DFAS. Information acquired by contractor personnel pursuant to the performance of the tasks under this PWS shall be secured and shall not be disclosed by contractor personnel to others outside the approved contractor team members and the oversight staff without prior approval by the COR. All work undertaken in conjunction with the PWS is the property of the U.S. Government.

14.0 DAYS AND HOURS OF OPERATION:

14.1 Days and Hours of Operation: Normal hours of operation at DFAS-CO is Monday through Friday, 7:00 am to 4:30 pm, however, DFAS-CO is occupied twenty-four (24) hours per day, 365 days per year. There may be occasions requiring extended work hours for contractor personnel. Any extended work hours must be coordinated with and approved by the COR.

14.1.1 DFAS-CO shall close when the Federal Government announces closure over local radio and television stations due to unusually severe weather or other unforeseen conditions. When unforeseen closure of the facility occurs on a regularly scheduled day of work, the contractor personnel shall reschedule the work on any day satisfactory to both parties.

14.1.2 No work shall be performed on all Federal holidays observed at DFAS-CO. A full list of Federal Holidays can be viewed at: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

15.0 VEHICLE REGISTRATION AND OPERATION: Although registering a vehicle is no longer a requirement for the Defense Supply Center Columbus (DSCC), all privately owned vehicles to be operated on DSCC are subject to the Motor Vehicle Traffic Supervision Army Regulation AR 190- 5 and DES-C Instruction 5720.001. Copies of these instructions are available in the Security Office of DSCC.

16.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS): This summary identifies critical success factors for the contract. It identifies both the performance outcomes for those factors and the acceptable quality level required for each performance objective. The Government reserves the right to survey all services called for in the contract to determine whether the performance objectives and goals were met.

16.1 The absence of any contract requirement from the PRS table shall not detract from its enforceability nor limit the rights or remedies of the Government.

16.2 The PRS will be used by the Government as the baseline to develop a QASP and will identify the surveillance methods the Government will use to evaluate the Contractor’s performance. Surveillance methods may include Direct Observation, Random Sampling, 100 Percent Inspection, Periodic Surveillance, Customer/Attendee Feedback, or any combination of the methods.

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/ https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

16.3 Performance Evaluations. The Government will perform quality assurance inspections to measure overall performance and determine contract payment. Government inspections will be made according to the appropriate surveillance method(s), to compare Contractor's performance to contract requirements and standards.

16.4 Measuring Performance. The Government will use the PRS in this contract as the primary tool to measure contract performance. When a PRS service is defective, the Government may issue the Contractor a Contract Discrepancy Report (CDR). When a CDR is issued, the Contractor shall reply in writing by the suspense date explaining why performance was unacceptable and how recurrence of the problem will be prevented in the future. The Contracting Officer will evaluate the Contractor's explanation and determine if other remedies should be implemented.

16.5 Payment Deductions. When the Contractor fails to meet contract requirements of those services listed on the PRS, performance will be deemed defective. The Contractor may be subject to a deduction in contract price.

16.6 Performance Requirements Summary Table.

PWS Task Required Task Performance Outcome Acceptable Quality Level Method of Surveillance

5.2 Coordination and

Approval.

All work conducted under this contract shall be scheduled and approved by the COR.

100% of work is scheduled and approved by the

COR.

100% Inspection.

5.3 Ergonomic

Assessments

The written evaluation for all assessments shall outline the findings and recommendations in a problem-oriented format, identifying all significant issues, contributing factors, and specific recommendations.

These recommendations shall include administrative, engineering, and work practice measures for each of the factors, along with a plan detailing short- and

Reports are complete and accurate 100% of the time.

100% Inspection.

long-term actions as appropriate, to include recommended modifications to current equipment or recommended new ergonomic equipment.

5.3.1 Initial Onsite

Ergonomic Assessment Reports

The Contractor shall ensure reports are prepared and submitted to the COR and DFAS Safety and Occupational Health Manager within seven

(7) business days.

Reports are prepared containing the required information and submitted 100% on time.

100% Inspection.

5.3.2 Initial Virtual

Ergonomic Assessment Reports

The Contractor shall ensure reports are prepared and submitted to the COR and DFAS Safety and Occupational Health Manager within seven (7) business days.

Reports are prepared containing the required information and submitted 100% on time.

100% Inspection.

5.3.3 Follow-up

Ergonomic Assessments Reports

The Contractor shall ensure reports are Prepared and submitted to the COR and DFAS Safety and Occupational Health Manager within seven (7) business days.

Reports are prepared containing the required information and submitted 100% on time.

100% Inspection.

5.4 Training Material The Contractor

shall prepare Onboarding or Group training materials and submit them to the

Prepared containing the required information, submitted 100% on time, and conducted in a professional

COR within seven

(7) business days prior to event. The shall consist of employee injury prevention techniques relevant to specific job tasks, help employees learn to identify risk factors associated with their tasks, and recommend preventative measures, such as exercises, to reduce the likelihood of injury from improper workstation use.

manner.

5.5 Communication

Response Time

The Contractor shall respond to communication (i.e.

phone calls or emails) within seven (7) business days of initial receipt.

Responses received 100% on time.

Direct Observation, Random Sampling and Customer Feedback.

5.6 Monthly Status

Reports

The Contractor shall ensure reports are prepared and submitted within five (5) business days after the end of each month to the COR and DFAS Safety and Occupational Health Manager.

Reports shall detail evaluations scheduled, evaluations

Reports are prepared containing the required information and submitted 100% on time.

completed, upcoming trainings scheduled, trainings completed, onsite days/hours worked, and administrative days/hours worked.