Attachment 1 Performance Work Statement-Vehicle Toll Management.pdf

PERFORMANCE WORK STATEMENT (PWS)

Vehicle Toll Management Service

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide toll management service. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform toll management service as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: DCMA is geographically located throughout the United States and its territories. DCMA is unable to efficiently and effectively pay tolls because of the variety of payment and collection methods used by the various Toll Authorities.

1.3 Objectives:

1.3.1 A centralized electronic toll collection account management service using an internet web-based user interface

1.3.2 Transponder equipment capable of covering all tollways throughout the United States

1.3.3 Transponder equipment capable of covering all tollways throughout Puerto Rico

1.3.4 Payment of tolls, fees, violations and all costs for device replacements/new devices

1.3.5 Customer support for DCMA users

1.3.6 Internet web-based reporting and centralized billing system with a user interface that promotes account management. This shall include, but not be limited to:

1.3.6.1 Track and certify toll transactions and toll violation charges;

1.3.6.2 Facilitate the movement and tracking of all provided equipment such as transponders or other technology;

1.3.6.3 Review and certify a detailed monthly billing statement.

1.4 Scope: The contractor shall provide the following:

1.4.1 Ensure that all transponders and toll accounts remain in good standing to ensure a non-delinquent status with the respective State or Territory Toll Authority having jurisdiction. Contractor shall ensure that no fees or penalties shall be incurred by the government caused by inaction or delinquency of the contractor.

1.4.2 Total tolls per year are estimated quantities. In the event, at any given period of the contract term, the total tolls recorded reach 80% of the estimated quantities/funding, the contractor shall immediately notify the Contracting Officer and the Contracting Officer’s Representative (COR). Under no circumstances shall the estimated quantities set forth in the contract be exceeded, without a formal modification increasing the funding under the contract for the specific period of performance. The Contracting Officer is the sole authority for executing modifications.

1.4.3 Downward Adjustment: During the period of performance, the annual price of the contract is subject to downward adjustment, based upon actual usage and total value of monthly reports submitted for the actual usage (total tolls recorded / billed).

1.4.4 The contractor shall provide an online account accessible to the Contracting Officer and COR. The online account shall contain monthly status reports identifying tolls, fees, violations, and costs associated with device replacements/new devices. Monthly status reports shall be available online no later than the 7th of each month and it will cover the previous calendar month, such as, report received by 7-May covers everything from 1-30 April. The contractor will manage and provide the costs broken down by transponder number/vehicle plate number on the monthly report.

1.4.5 The contractor shall provide and maintain ̴ 249 transponders. Upon award, the contractor shall be provided with a list of license plates for monthly reports and account management.

1.5 Period of Performance: The period of performance for this requirement will include a one (1) year base plus four (4) (1) year options.

1.6 General Information

1.6.1 Quality Assurance: QASP waived by Contracting Officer.

1.6.2 Recognized Holidays: The contractor is not required to perform services on these holidays:

New Year’s Day Martin Luther King Jr.’s Birthday Washington’s Birthday* Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

*This holiday is designated as "Washington’s Birthday" in section 6103(a) of title 5 of the United States Code, which is the law that specifies holidays for Federal employees. Though other institutions such as state and local governments and private businesses may use other names, it is our policy to always refer to holidays by the names designated in the law. U.S.

Office of Personnel Management (OPM)

1.6.3 Hours of Operation: The contractor is responsible for conducting business, between the hours of 8:00 AM to 5:00 PM Eastern Time, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4 Place of Performance: The work to be performed under this contract will be performed at contractor facility.

1.6.5 Type of Contract: The government will award a Firm-Fixed Price contract.

1.6.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.7 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.8 AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER (a)

Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the Contractor's facilities or in any other manner communicate with Contractor personnel during the performance of this contract shall constitute a change under the "Changes" clause of this contract. (b) The Contractor shall not comply with any order, direction or request of Government personnel unless it is issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included as a part of this contract. (c) The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, the said authority remains solely with the Contracting Officer. In the event the Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in charges incurred as a result thereof. The address and telephone number of the Contracting Officer to be provided at contract award.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 The government furnishes the contractor the below information required for the contractor to provide and manage all toll transponders and accounts.

FLEET LOCATIONS AND ESTIMATED TRANSPONDERS (SUBJECT TO CHANGE)

Name Location State # of Transponders Vehicle Plate #

DCMA Great Lakes Arlington Heights IL 6 DCMA Great Lakes Downers Grove IL 2 DCMA Great Lakes Elwood IL 1 DCMA Great Lakes Rockford IL 1 DCMA Great Lakes Milwaukee - Racine WI 1 DCMA Great Lakes Milwaukee WI 6 DCMA Great Lakes Milwaukee - Greenfield WI 2 DCMA Great Lakes Milwaukee - LaCrosse WI 2 DCMA Great Plains Wichita KS 1 DCMA Great Plains Joplin MO 1 DCMA Mid-Atlantic Philadelphia - Dover DE 2 DCMA Mid-Atlantic Linthicum Heights MD 3 DCMA Mid-Atlantic Salisbury MD 1 DCMA Mid-Atlantic New Cumberland PA 3 DCMA Mid-Atlantic New Cumberland - Allentown PA 1 DCMA Mid-Atlantic New Cumberland - Reading PA 2 DCMA Mid-Atlantic New Cumberland - Scranton PA 1 DCMA Mid-Atlantic New Cumberland - Tobyhanna PA 3 DCMA Mid-Atlantic New Cumberland - Williamsport PA 1 DCMA Mid-Atlantic New Cumberland (Bristol) PA 1 DCMA Mid-Atlantic Philadelphia PA 2 DCMA Mid-Atlantic Philadelphia - Lansdale PA 1 DCMA Mid-Atlantic Pittsburgh - Cheswick PA 1 DCMA Mid-Atlantic Pittsburgh - Coraopolis PA 2 DCMA Mid-Atlantic Pittsburgh - Erie PA 1 DCMA Mid-Atlantic Pittsburgh - Greensburg PA 1 DCMA Mid-Atlantic Pittsburgh - Irvine PA 1 DCMA Mid-Atlantic Pittsburgh - Johnstown PA 2 DCMA Mid-Atlantic Pittsburgh - Monroeville PA 3 DCMA Mid-Atlantic Pittsburgh - New Castle PA 1 DCMA Mid-Atlantic Chantilly VA 3 DCMA Mid-Atlantic Pittsburgh - Bridgeport WV 1 DCMA Mountain Pacific Fairfield CA 1

DCMA Mountain Pacific Marysville CA 2 DCMA Mountain Pacific Roseville CA 1 DCMA Mountain Pacific Santa Clara CA 2 DCMA Mountain Pacific Stockton CA 3 DCMA Mountain Pacific Travis AFB CA 2 DCMA Mountain Pacific Missoula MT 1 DCMA Mountain Pacific JBLM WA 4 DCMA Northeast Hartford - 130 Darlin CT 3 DCMA Northeast Hartford – Pawcatuck (GDIT) CT 1 DCMA Northeast Boston - Chicopee MA 1 DCMA Northeast Boston - Devens MA 1 DCMA Northeast Boston - Hanscom AFB MA 4 DCMA Northeast Boston - Newington MA 1 DCMA Northeast Boston - Norton MA 1 DCMA Northeast Hartford - Pittsfield MA 1 DCMA Northeast Boston - Minot ME ME 1 DCMA Northeast Garden City NY 2 DCMA Northeast Garden City - Amityville NY 2 DCMA Northeast Garden City - GE Aviation NY 1 DCMA Northeast Syracuse - Buffalo (Moog) NY 1 DCMA Northeast Syracuse - Buffalo (Pumps) NY 1 DCMA Northeast Syracuse - Buffalo (SKF) NY 1 DCMA Northeast Syracuse - Endicott NY 1 DCMA Northeast Syracuse - Hancock NY 2 DCMA Northeast Syracuse - Rochester NY 1 DCMA Northeast Syracuse - SRCTec NY 1 DCMA Ohio River Valley

Ft Wayne IN 2 DCMA Ohio River Valley

Indianapolis IN 2 DCMA Ohio River Valley

Peru IN 1 DCMA Ohio River Valley

South Bend IN 2 DCMA Ohio River Valley

West Lafayette IN 1 DCMA Ohio River Valley

Lexington KY 1 DCMA Ohio River Valley

Lexington - Columbus KY 1 DCMA Ohio River Valley

Lexington - Louisville KY 2 DCMA Ohio River Valley

Kalamazoo MI 1 DCMA South Red River - Fayetteville AR 2 DCMA South Red River - Broken Arrow OK 2 DCMA South Red River - Tulsa OK 7 DCMA South Red River - Ft Worth TX 1

DCMA Southeast Orlando / DeLeon Springs FL 1 DCMA Southeast Orlando / Eglin FL 1 DCMA Southeast Orlando / Hallandale FL 1 DCMA Southeast Orlando / Jacksonville FL 1 DCMA Southeast Orlando / Melbourne FL 2 DCMA Southeast Orlando / Miami FL 2 DCMA Southeast Orlando / New Port Richey FL 1 DCMA Southeast Orlando / Oldsmar FL 2 DCMA Southeast Orlando / Orlando FL 5 DCMA Southeast Orlando / Pensacola FL 1 DCMA Southeast Orlando / Perry FL 1 DCMA Southeast Orlando / Sarasota FL 1 DCMA Southeast Orlando / St Petersburg FL 1 DCMA Southeast Orlando / Tallahassee FL 1 DCMA Southeast Orlando / West Palm Beach FL 1 DCMA Southeast Orlando / Weston FL 6 DCMA Southeast Orlando / Puerto Rico PR 5 DCMA Southeast Hampton / Ft Eustis VA 5 DCMA Southeast Hampton / Richmond VA 5 DCMA Hq DCMA HQ (IAD) PA 1 DCMA Hq Fort Lee VA 6 DCMA Hq Richmond VA 1 DCMA SP US-X - Palmdale CA 1 DCMA SP US-X - Palmdale - El Segundo CA 1 DCMA SP US-X - Palmdale - NG Site 4 CA 1 DCMA SP US-X - Palmdale - Poway 24 CA 1 DCMA SP US-X - Palmdale - Rancho Bernardo CA 1 DCMA SP West - El Segundo CA 1 DCMA SP West - Laguna Niguel CA 2 DCMA SP West - Palmdale CA 2 DCMA SP East - Hartford CT CT 1 DCMA SP East - Linthicum MD MD 3 DCMA SP East - Hudson NH NH 2 DCMA SP East - Buffalo NY NY 1 DCMA SP East - Endicott NY NY 2 DCMA SP East - KoP PA PA 1 DCMA SP South - Addison TX 4 DCMA AIMO Melbourne FL FL 1 DCMA AIMO Oklahoma City OK OK 3 DCMA AIMO Tulsa OK OK 1 DCMA AIMO Greenville SC SC 2 DCMA AIMO Greenville TX TX 2 DCMA AIMO Waco TX TX 2

DCMA Fixed Wing Marietta GA 1 DCMA Fixed Wing Fort Worth TX 1 DCMA Land Systems AM General Mishawaka IN 1 DCMA Land Systems Sterling Heights MI 1 DCMA Land Systems Elgin OK 1 DCMA Land Systems Oshkosh WI 2 DCMA Missiles Tucson AZ 3 DCMA NSEO East Hartford CT 1 DCMA NSEO Oakland MD MD 1 DCMA NSEO High Bridge NJ 1 DCMA NSEO Hatfield PA 4 DCMA Radars & Sensors

Baltimore MD 1 DCMA Radars & Sensors

Moorestown NJ 1 DCMA Radars & Sensors

Liverpool NY 1 DCMA Radars & Sensors

Portsmouth RI 1 DCMA Space Enterprise Los Angeles CA 1 DCMA Space Enterprise Sunnyvale CA 1 DCMA Springfield BAE NJ 1 DCMA Springfield Custom Alloy NJ 1 DCMA Springfield NWS Earle NJ 1 DCMA Springfield Springfield NJ 3 DCMA Vertical Lift Stratford CT 2 DCMA Vertical Lift Owego NY 1 DCMA Vertical Lift Philadelphia PA 3 Note: Listing and quantity subject to change.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this

PWS.

4.2. Materials. The Contractor shall provide tollway transponders or electronic devices necessary to traverse toll roads without restrictions.

4.3. Equipment. The Contractor shall provide tollway transponders or electronic devices necessary to traverse toll roads without restrictions.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for the management and payment of tolls traversed by DCMA vehicles.

5.1.1 Provide a centralized electronic toll collection account management service using an internet web-based user interface

5.1.2 Provide transponder equipment capable of covering all tollways throughout the United States

5.1.3 Provide transponder equipment capable of covering all tollways throughout Puerto Rico

5.1.4 Payment of tolls, fees, violations and all costs for device replacements/new devices

5.1.5 Provide customer support for DCMA users

5.1.6 Provide internet web-based reporting and centralized billing system with a user interface that promotes account management. This shall include, but not be limited to:

5.1.6.1 Track and certify toll transactions and toll violation charges;

5.1.6.2 Facilitate the movement and tracking of all provided equipment such as transponders or other technology;

5.1.6.3 Review and certify a detailed monthly billing statement.

PART 6

ATTACHMENT/TECHNICAL EXHIBIT LISTING

6. Attachment/Technical Exhibit List:

6.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

6.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

6.3. Attachment 3/Technical Exhibit 3 - Technical Standards

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1

The contractor shall provide a web-based toll account for DCMA users / 5.1.1

The contractor provided Web-based toll accounts are accessible to DCMA users.

Unavailable access corrected within 12 hours of contractor notification.

Validated DCMA user complaint received by

COR.

PRS # 2

Transponder equipment capable of covering all tollways throughout the United States / 5.1.2

No restrictions or violations traversing United States tollways.

Zero deviation from standard.

Monthly toll transactions report.

PRS # 3

Transponder equipment capable of covering all tollways throughout Puerto Rico / 5.1.3

No restrictions or violations traversing Puerto Rico tollways.

Zero deviation from standard.

Monthly toll transactions report.

PRS # 4

Payment of tolls, fees, violations and all costs for device replacements/new devices /5.1.4

The contractor provided toll account maintained in good standing with Toll Authorities.

Zero deviation from standard.

Validated Toll Authority complaint received by

COR.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Monthly Status Report

7 days after month being reported

1 copy to the COR and TPOC via Email

MS Word or

PDF

To be provided

Monthly Spending Reports by State

7 days after month being reported

1 copy to the COR and TPOC via Email

MS Word or

PDF

To be provided.

Toll data summarized by vehicle

7 days after month being reported

1 copy to the COR and TPOC via Email

MS Word or

PDF

To be provided

Toll usage report 7 days after month being reported

1 copy to the COR and TPOC via Email

MS Word or

PDF

To be provided

Utilization and billing

7 days after month being reported

1 copy to the COR and TPOC via Email

MS Word or

PDF

To be provided

TECHNICAL EXHIBIT 3

Technical Standards

Number Technical Standard Title

1194.22 Web Based Intranet and Internet Information and

Applications

1194.31 Functional performance Criteria