Attachment 1 - Performance Work Statement_Redacted.pdf

PERFORMANCE WORK STATEMENT:

LAUNDRY AND DRY-CLEANING SERVICES

379 AEW AUAB, QATAR

December, 2025

TABLE OF CONTENTS

Section A: General Laundry and Dry-Cleaning Services

1.0 General Scope of Work _________________________________________ 3

2.0 Service Requirements and Execution ______________________________ 3

3.0 Contractor Responsibilities ______________________________________ 5

4.0 Government-Furnished Facilities and Property ______________________ 6

5.0 Quality, Safety, and Compliance __________________________________ 6

Section B: Medical Laundry Services

6.0 General Sanitary Requirements ___________________________________ 9

7.0 Handling and Transportation of Soiled Linen ________________________ 9

8.0 Transportation and Delivery _____________________________________ 9

9.0 Laundry Facility and Personnel Standards _________________________ 10

10.0 Laundry Processing __________________________________________ 10

11.0 Storage and Handling of Clean Linen ____________________________ 10

12.0 Quality Assurance and Facility Inspection _________________________ 10

Section C: Special Laundry

13.0 A-3 bags (Large green bags) ___________________________________ 11

14.0 Helmet Covers ______________________________________________ 11

15.0 Coveralls __________________________________________________ 12

16.0 Rags ______________________________________________________ 13

Appendices

A. Appendix A (List of items) ______________________________________ 14 B. Appendix B (Medical Checklist) _________________________________ 16 C. Appendix C (Medical Checklist) __________________________________ 19

SECTION A: GENERAL LAUNDRY AND DRY-CLEANING SERVICES

1.0 General Scope of Work

1.1 Introduction

The Contractor shall provide all personnel, equipment, materials, supervision, transportation, and other items necessary to perform comprehensive laundry, dry cleaning, and linen exchange services for Al Udeid Air Base (AUAB), Qatar. Services include the receiving, accounting for, processing, and return of all items as defined in this PWS and its appendices. The lists of items provided within the appendices are intended as examples and are not all-encompassing; other reasonable items will be accepted.

1.2 Period and Place of Performance

1.2.1 Period of Performance: The base period of performance for this contract is 12 months, with 4 option years.

1.2.2 Place of Performance: On-base services shall be conducted at Building , AUAB, Qatar. Off-site laundry processing will be at the Contractor-provided facility.

1.2.3 Hours of Operation: The Contractor shall provide 24/7/365 coverage for linen exchange and customer service. US and Qatari federal holidays are not observed; uninterrupted performance is required.

1.3 Mission Essential Services

All services under this contract are deemed essential for performance during a crisis, as declared by the National Command Authority (NCA) and in accordance with DODI 3020.37. The Contractor shall continue performance unless otherwise directed by the Contracting Officer

(CO).

2.0 Service Requirements and Execution

2.1 Service Turnaround Times

2.1.1 Standard Service: All standard items shall be processed and ready for customer delivery within 72 hours of drop-off. For example, items received on Tuesday by 8:00 PM will be returned by Friday.

2.1.2 Express Service (36-Hour): This service is available only to authorized personnel (Distinguished Visitors, personnel ranked E-9/O-6 and above, and others specifically designated by the CO/COR). Protocol and Lodging will issue identification cards for this service, which must be presented by the user to receive express service.

2.2 Flag Cleaning: Upon occasion, flags of various fabrics will be turned in for cleaning and shall be returned free from any visible dirt, soil, stains, rips, tears, frays, wrinkles, and creases. Only official flags may be turned in for cleaning service and personally owned flags will not be accepted. Flags may only be turned in by the Al Udeid Air Base Honor Guard NCOIC; the 379 EFSS Readiness Office; US and Coalition Forces First Sergeants, or anyone designated by the CO or COR.

2.3 Linen Services

2.3.1 The Contractor is tasked with daily linen exchange services, which includes the distribution of clean linens, collection of soiled linens, management of inventory, and all associated transportation. The items listed in Appendix A are intended to be illustrative and not exhaustive.

Therefore, other appropriate items submitted for laundering or dry-cleaning will be accepted.

2.3.2 Packaging - Clean Linen

ITEM BUNDLING PACKAGING

Fitted & Flat Sheets 25 Wrapped in sturdy plastic Pillowcases 50 Wrapped in sturdy plastic Blankets, Comforters & Pillows

1 Wrapped individually in sturdy plastic

2.4 Personal Laundry Services

2.4.1 Drop-Off: Items will be jointly counted by the Contractor and customer, with a verified receipt provided to the customer at the time of drop-off.

2.4.2 Packaging - Clean Personal Laundry

2.4.2.1 General Clothing: All items shall be neatly folded and wrapped in plastic with clearly identifiable tickets showing the customer's name.

2.4.2.2 Pressed Items: Collared shirts, dress slacks, and military uniforms shall be pressed or steamed, placed on hangers, and wrapped in plastic with clearly identifiable tickets showing the customer's name.

2.5 Laundry Processing Standards

2.5.1 Washing: The Contractor shall follow all fabric-care instructions. If hot water cycles are used, wash with detergent in water >160°F (>71°C) for a minimum of 25 minutes. If low-temperature cycles are used, appropriate chemicals must be used at the correct concentration.

2.5.2 Dry Cleaning: Items requiring dry cleaning shall be separated, tagged, and processed separately from general laundry. Authorized dry cleaning is defined by DAFMAN 34-135, A4.2.3.

2.5.3 Contamination Control: Soiled laundry must be physically separated from clean laundry during transport using a physical barrier within the transport vehicle.

2.6 Re-Wash Procedure

2.6.1 Customers must report unsatisfactory items to the COR within 24 hours of delivery.

2.6.2 If the COR concurs that the service was unsatisfactory, the Contractor shall re-launder the items at no additional cost to the Government, with the same turnaround time as the original service.

3.0 Contractor Responsibilities

3.1 Manpower

3.1.1 The Contractor shall staff its off-site facility with sufficient manpower to process a capacity of up to 900,000 articles per month and ensure customer wait times at the on-base facility do not exceed 10 minutes.

3.1.2 The Contractor shall maintain a minimum of two English-proficient employees on every shift at the AUAB facility. One employee per shift must be a designated manager or United State National (USN) with a valid on-base driver's license and customer service experience.

3.2 Facilities and Transportation

3.2.1 Off-Site Facility: The Contractor shall provide a clean, secure, off-base laundering facility, which is subject to periodic inspection by Government personnel.

3.2.2 Transportation: The Contractor shall provide a clean, fully enclosed, and lockable vehicle for transporting laundry. The vehicle must have the company’s name and/or logo prominently displayed on both sides.

3.3 Security and Handling of Property

3.3.1 Item Security: The Contractor is solely responsible for the security and safekeeping of all Government and personal property in their possession.

3.3.2 Found Items: Personal items found in clothing shall be delivered daily to the COR. If items contain Personally Identifiable Information (PII) or are marked For Official Use Only (FOUO), the COR must be contacted immediately.

3.4 Surge and Contingency Plan

3.4.1 The Contractor must develop and maintain a plan to provide uninterrupted support during sudden troop surges or when on-base self-service laundry facilities are unavailable for any reason. The Government retains the right to augment services or seek alternative contracts if it determines that mission accomplishment is at risk due to inadequate support.

3.4.2 During base emergencies, pick-up and delivery functions will shift from the designated facility to the AUAB main gate, as directed by the CO.

4.0 Government-Furnished Facilities and Property

4.1 Facility

The Government will provide a dedicated workspace for the Contractor's use, which is located within Building . Contractor personnel access on the installation is strictly limited to this designated workspace and any other locations specifically required for the performance of duties as outlined in this PWS. A joint inspection of the specified workspace shall be conducted at the beginning and end of the contract period to document its condition.

4.2 Alterations

No alterations to the facility are permitted without express written consent from the CO. Any approved modifications are funded by the Contractor and become non-returnable property of the Government.

4.3 Damage Reporting

The Contractor must immediately report any damage, loss, or defects of Government-furnished facilities or equipment to the COR.

5.0 Quality, Safety, and Compliance

5.1 Services Summary (SS)

The SS outlines performance objectives and minimum acceptable service levels. Omission of a requirement from the SS does not make it unenforceable. The Government reserves the right to inspect all services at any time.

5.2 Facility Inspections

The Contractor's off-site facility is subject to inspection by Government personnel (CO, COR, Public Health) prior to contract start and every 3-6 months thereafter, or more frequently if deemed necessary. The Contractor must receive and maintain a "Pass" rating.

5.3 Missing, Damaged, or Lost Items

5.3.1 The Contractor is financially responsible for all items lost or damaged while in its possession.

5.3.2 Items missing for more than three (3) days from the scheduled delivery date are considered lost.

5.3.3 The Contractor shall reimburse the customer the replacement cost of the item (or an amount determined by the CO/COR) within three (3) workdays of a claim being filed.

5.4 Records and Reporting

5.4.1 The Contractor shall maintain both digital and manual (carbon copy) records of all customer transactions for a period of three years.

5.4.2 All paper receipts and customer records kept on AUAB must be destroyed by shredding every 90 days.

5.4.3 Mishap and Incident Reporting

5.4.3.1 The Contractor shall establish and document internal mishap notification procedures and brief all personnel on these procedures as part of their initial safety orientation. The Contractor shall immediately notify the CO and COR of any mishap involving contractor personnel, Air Force assets, or operations that results in injury, illness, or property damage. A copy of all mishap reports, prepared in accordance with local base procedures, shall be provided to the CO and COR and maintained for one year.

5.4.3.2 The Contractor shall inform the CO within 24 hours of becoming aware of any incident involving a Contractor employee that may subject the employee, the Contractor, or the Government to potential civil or criminal liability.

5.5 Health and Safety

5.5.1 The Contractor shall ensure its operations comply with all OSHA and AFOSH standards and do not expose Government personnel or property to hazardous conditions, including but not limited to noise, chemicals, or unsafe equipment.

5.5.2 In the event of a spill or environmental release of any hazardous material, the Contractor shall immediately report the incident to the CO and COR. The Contractor is liable for all associated cleanup and remediation costs.

5.6 Security and Legal Compliance

5.6.1 Personnel Identification and Conduct

5.6.1.1 The Government reserves the right to restrict the employment of any contractor employee or prospective employee. The Contractor shall not employ, and must immediately remove from contract performance, any individual identified by the CO as a potential threat to the health, safety, security, or operational mission of the installation and its population.

5.6.1.2 To ensure they are always easily identifiable as contractor employees, all personnel shall wear either a company-provided uniform or a name badge. This identification must prominently feature the company's name/logo and the employee's name, and it must be kept clearly visible during all work hours.

5.6.1.3 All Contractor personnel are required to immediately report any information or circumstances that could pose a security threat to the COR. Contractor supervisors must brief all employees on these security protocols upon their initial on-base assignment and as needed thereafter.

5.6.1.4 Contractor personnel must adhere to all base restrictions on tobacco use, including smoking only in designated areas as outlined in AFI 48-104, Tobacco Free Living.

5.6.1.5 Possession of weapons, firearms, or ammunition by contractor personnel on themselves or in any vehicle while on AUAB is strictly prohibited.

5.6.2 Traffic and Vehicle Laws

The Contractor is responsible for retrieving all Government-issued identification media, including personal ID badges and vehicle passes, from any employee who departs from the contract for any reason. All retrieved media shall be immediately returned to the issuing office.

5.6.2.1 Contractor personnel and their vehicles are subject to random searches as a condition of base access. Refusal to submit to a search will result in immediate denial of entry and may lead to permanent loss of base access privileges, debarment, or other administrative action.

5.6.3 Base Movement and Vehicle Operation

5.6.3.1 All Contractor vehicles used in the performance of this contract must be properly registered, licensed, and insured, and must be operated by a licensed driver in accordance with all base traffic regulations. Vehicles shall be maintained in a safe, operable condition and meet all applicable safety requirements. Any vehicle deemed unsafe by Government representatives shall be immediately removed from the installation at the Contractor's expense. Vehicle repairs by the contractor are prohibited on AUAB.

5.6.3.2 Seat belt use is mandatory for all vehicle occupants. The use of cellular phones or other personal electronic devices while driving is strictly prohibited, unless using a hands-free device, in accordance with installation policy.

5.6.3.3 Base-wide speed limits are strictly enforced, and random speed checks may be conducted. Violations may result in loss of base driving privileges, debarment, or other administrative actions.

5.6.3.4 Contractor personnel shall limit their travel on AUAB to only those areas required for contract performance and direct travel to and from the installation gates. Upon completion of work, personnel shall promptly depart AUAB.

5.6.4 Government Property and Force Protection

5.6.4.1 The Contractor shall safeguard all Government property, including facilities, equipment, controlled forms, and uniform items. All Contractor-controlled areas must comply with Base Operations Plans for Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS), and local search requirements. At the end of each work shift, the contractor shall secure all Government facilities and materials. The loss of any military uniform item must be reported immediately to the COR or CO. Multiple lost uniform items may be grounds for an Operations Security (OPSEC) violation inspection and potential discontinuation of services.

SECTION B: MEDICAL LAUNDRY SERVICES

6.0 General Sanitary Requirements

6.1 The Contractor shall perform all work under sanitary conditions, in accordance with the Department of Health regulations and generally accepted laundry industry standards.

6.2 The Contractor shall ensure that all articles for the 379th Expeditionary Medical Squadron (379 EMDS) are physically segregated and handled separately from any other customer’s articles throughout the entire laundry process. At no point shall 379 EMDS articles come into contact with those of other customers.

6.3 All laundered articles shall be delivered in a thoroughly laundered and sanitary condition, free from stains, odors, and defects.

7.0 Handling and Transportation of Soiled Linen

7.1 The Contractor shall handle all contaminated textiles and fabrics with minimum agitation to prevent the contamination of air, surfaces, and personnel, in accordance with OSHA 29 CFR

1910.1030 § d.4.iv.

7.2 The Contractor shall use leak-resistant containers for all textiles and fabrics contaminated or potentially contaminated with blood or other potentially infectious materials, per OSHA 29 CFR

1910.1030 § d.4.iv.

7.3 All bags or containers holding contaminated textiles shall be clearly identified using labels, color-coding, or other approved means of communication, as required by OSHA 29 CFR

1910.1030 § d.4.iv.

8.0 Transportation and Delivery

8.1 All laundry carts and/or trucks used for transportation between the 379 EMDS and the laundry facility shall be thoroughly cleaned and sanitized with an Environmental Protection Agency (EPA)-approved, hospital-grade germicidal disinfectant.

8.2 The Contractor shall submit its sanitization process and the Material Safety Data Sheets (MSDS) for all germicidal chemicals to the Contracting Officer (CO) for approval by the 379 EMDS Infection Control Committee prior to implementation.

8.3 Any subsequent changes to the approved sanitization process or chemicals must be approved by the CO prior to the implementation of the change.

8.4 To prevent cross-contamination, the Contractor shall deliver all clean linen to the designated delivery points prior to the pickup of any soiled linen.

9.0 Laundry Facility and Personnel Standards

9.1 The Contractor's facility shall maintain the receiving area for contaminated textiles at a negative pressure relative to the clean areas of the laundry facility.

9.2 The Contractor shall ensure laundry areas are equipped with handwashing stations, appropriate personal protective equipment (PPE), and associated hygiene products for all workers, per OSHA: 29 CFR 1910.1030 § d.2.iii.

9.3 The Contractor shall provide and document training for all laundry employees on proper hand hygiene and all infection control procedures relevant to their duties.

10.0 Laundry Processing

10.1 The Contractor shall use and maintain all laundry equipment according to the manufacturer's instructions. Damp textiles or fabrics shall not be left in machines overnight.

10.2 For hot-water laundry cycles, the Contractor shall wash articles with detergent in water at a temperature of 160°F (71°C) or greater for a minimum of 25 minutes.

10.3 If low-temperature laundry cycles (below 160°F / 71°C) are used, the Contractor shall utilize chemicals suitable for low-temperature washing and ensure they are used at the proper concentration for disinfection.

10.4 The Contractor shall follow all specific fabric-care instructions and special laundering requirements for items used in the medical facility.

11.0 Storage and Handling of Clean Linen

11.1 The Contractor shall return all clean linen items to the facility completely wrapped and sealed in clear plastic to protect against contamination during transit.

11.2 Clean linen shall be sorted and grouped by type (e.g., sheets, pillowcases, towels). Patient gowns and scrubs shall be further separated by size.

11.3 Clean linen shall be stored in a dedicated, low-traffic room or space that is kept clean and free of dirt and debris.

11.4 Linen storage shelves shall be designed and positioned to be easily accessible for cleaning.

11.5 Linen shall be stored in a manner that does not impede the normal operation of ventilation, lighting, and fire sprinkler systems.

12.0 Quality Assurance and Facility Inspection

12.1 The Contractor's facility and processes must comply with the requirements identified in Appendix B, "Laundry Practices Infection Control Assessment Checklist," and Appendix C “Laundry Inspection Checklist” prior to contract award.

12.2 The Government reserves the right to inspect the Contractor’s facility at any time to verify sanitary conditions and compliance with this PWS and Appendix B and C. At a minimum, formal inspections shall be conducted every three months, or more frequently as requested by the CO or Contracting Officer's Representative (COR).

12.3 Required Government attendees for facility inspections shall include representatives from Infection Control and Public Health. The CO/COR reserves the right to include additional personnel as needed.

SECTION C: SPECIAL LAUNDRY

13.0 A-3 bags (Large green bags)

13.1 Quantity: Approximately 50 bags per month. (The actual quantity may vary based on operational needs).

13.2 Bundling: The Government will bundle the A-3 bags in groups of 10. The Contractor shall return each bundle of 10 A-3 bags in a clean, suitable bag (provided by the contractor) to prevent recontamination during transportation.

13.3 Delivery and Pickup Location: These items will be picked up from building .

13.4 Sanitization:

13.4.1 The Contractor shall wash the A-3 bags using a wash and air-dry setting (no heat).

13.4.2 The Contractor shall ensure that all bags are thoroughly cleaned and free of visible soil, stains, and odors.

13.5 Compliance: The contractor will comply with all applicable health and safety regulations during the handling and processing of the A-3 bags.

13.6 Inspection: The returned bags will be subject to inspection. Any A-3 bags found to be improperly cleaned or damaged may be rejected and returned to the Contractor for re-cleaning or replacement at the Contractor's expense.

14.0 Helmet Covers

14.1 Quantity: Approximately 30 each per month. (The actual quantity may vary based on operational needs).

14.2 Bundling: The Government will bundle the helmet covers in groups of 30. The Contractor shall return each bundle of 30 helmet covers in a clean, suitable bag (provided by the contractor) to prevent recontamination during transportation.

14.3 Delivery and Pickup Location: These items will be picked up from building .

14.4 Sanitization:

14.4.1 The Contractor shall wash and dry the helmet covers using standard wash and dry settings appropriate for the fabric.

14.4.2 The Contractor shall ensure that all helmet covers are thoroughly cleaned and free of visible soil, stains, and odors.

14.4.3 The cleaning process must prevent damage to the material or significant fading of the camouflage pattern.

14.5 Compliance: The contractor will comply with all applicable health and safety regulations during the handling and processing of the helmet covers.

14.6 Inspection: The returned helmet covers will be subject to inspection. Any helmet covers found to be improperly cleaned or damaged may be rejected and returned to the Contractor for re-cleaning or replacement at the Contractor's expense.

15.0 Coveralls

15.1 Quantity: Approximately 350 coveralls per week. (The actual quantity may vary based on operational needs).

15.2 Bundling: The Government will bundle the coveralls in groups of 20. The Contractor shall return each bundle of 20 coveralls in a clean, suitable bag (provided by the contractor) to prevent recontamination during transportation.

15.3 Delivery and Pickup Location: Coveralls will be picked up from Building .

15.4 Sanitization:

15.4.1 The Contractor shall wash the coveralls using a commercially available degreaser effective for removing oil, petroleum, coolant, grease, and other common industrial soils.

15.4.2 The Contractor shall ensure that all coveralls are thoroughly cleaned and free of visible soil, stains, odors, and residual degreaser.

15.4.3 The washing process must not damage the fabric or hardware (zippers, buttons, snaps) of the coveralls.

15.5 Compliance: The contractor will comply with all applicable health and safety regulations during the handling and processing of the coveralls, including regulations related to the use and disposal of degreasers.

15.6 Inspection: The returned coveralls will be subject to inspection. Any coveralls found to be improperly cleaned or damaged may be rejected and returned to the Contractor for re-cleaning or replacement at the Contractor's expense.

16.0 Rags

16.1 Quantity: Approximately 1000 rags per week. (The actual quantity may vary based on operational needs).

16.2 Bundling: The Government will bundle the rags in groups of 100. The Contractor shall return each bundle of 100 rags in a clean, suitable bag (provided by the contractor) to prevent recontamination during transportation.

16.3 Delivery and Pickup Location: Rags will be picked up from Building .

16.4 Sanitization:

16.4.1 The Contractor shall wash the rags using a commercially available degreaser effective for removing oil, petroleum, coolant, grease, and other common industrial soils.

16.4.2 The Contractor shall ensure that all rags are thoroughly cleaned and free of visible soil, stains, odors, and residual degreaser.

16.5 Compliance: The contractor will comply with all applicable health and safety regulations during the handling and processing of the rags, including regulations related to the use and disposal of degreasers.

16.6 Inspection: The returned rags will be subject to inspection. Any rags found to be improperly cleaned may be rejected and returned to the Contractor for re-cleaning at the Contractor's expense.

APPENDIX A

Example of Acceptable Items

DECRIPTION OF SUPPLIES/SERVICES Unit of Issue Linen Item: Bed Sheet EA Linen Item: Pillowcase EA Linen Item: Comforters EA Linen Item: Blanket EA Linen Item: Towel EA Linen Item: Drape Set (2pc set) EA Linen Item: Tablecloths EA Linen Item: Cloth Napkins EA Linen Item: Laundry Bag EA Linen Item: Sleeping Bag EA Linen Item: Washcloths EA Clothing Item: Coveralls EA Clothing Item: Shirt EA Clothing Item: Collared Shirt EA Clothing Item: Blouse EA Clothing Item: Blue Jeans EA Clothing Item: Dress Slacks EA Clothing Item: Gowns EA Clothing Item: Trousers EA Clothing Item: Undershirts EA Clothing Item: Underwear EA Clothing Item: Brassieres EA Clothing Item: Long Underwear (Top & Bottom)

EA

Clothing Item: Shorts EA Clothing Item: Socks EA Clothing Item: Jacket EA Clothing Item: T-Shirt EA Clothing Item: Skirt EA Clothing Item: Sweatshirt EA Clothing Item: Sweatpants EA Clothing Item: Desert Scarf EA Clothing Item: Military Uniform Hat EA Clothing Item: Military Uniform Field Jacket EA Clothing Item: Military Uniform Shirt EA

Clothing Item: Military Uniform Blouse EA Clothing Item: Military Uniform Trousers EA Clothing Item: Military Flight Suit EA Clothing Item: Individual Body Armor Vest EA Clothing Item: Individual Body Armor, Neck Yoke

EA

Clothing Item: Insulated Jacket EA Clothing Item: Insulated Pant EA Clothing Item: Insulated Gloves EA Clothing Item: Boot Liners (Pair) EA Clothing Item: Chin Straps EA Clothing Item: Helmet Covers EA Clothing Item: Fitness Towels EA Clothing Item: Jerseys EA

Dry Cleaning Clothing Item: Jacket EA Clothing Item: Military Uniform Set EA Clothing Item: Flight Suit EA Clothing Item: Coverall EA Clothing Item: Suits EA Clothing Items: Gowns EA Flag: Ceremonial Flag EA Flag: All-Weather Flag EA Flag: Memorial Flag EA

Special Wash Items FRI A-3 Bags (large green bags) EA FRI Helmet Covers EA FRI Coveralls EA FRI Rags EA

Medical Items Medical Clothing: Scrub Tops EA Medical Clothing: Scrub Bottoms EA Medical Linen: Flat Sheet EA Medical Linen: Fitted Sheet EA Medical Linen: Pillowcase EA Medical Linen: Pillow EA Medical Linen: Blanket EA Medical Linen: Mattress Covers EA Medical Linen: ‘bed in a bag’ Bags EA Medical Linen: Towels EA Medical Linen: Rags EA Medical Linen: Curtains EA