Attachment 1 - Performance Work Statement FA8630-24-R-B008.pdf

RFP FA8630-24-R-B008

Performance Work Statement

Attachment 1

PERFORMANCE WORK STATEMENT (PWS)

FOR

CONTRACTOR LOGISTICS SUPPORT

26 MAR 2024

TABLE OF CONTENTS

1.0 DESCRIPTION OFSERVICES

1.1 Introduction

1.2 Support

1.3 Overview of Services

1.4 Functional Requirements

1.5 Work Situation

1.6 Duration of Task/Period of Performance

2.0 SERVICES SUMMARY (SS)

3.0 GENERAL INFORMATION

3.1 Management and Administration

3.2 Policy

3.3 Contractor Identification

3.4 Access

3.5 Personnel Administration

3.6 Contract Administration and Management

3.7 Personnel Management and Training

3.8 Contractor Quality Control

3.9 OPSEC and Controlled Unclassified Information

1.0 DESCRIPTION OF SERVICES

1.1 Introduction. Contractor shall provide support to the Air Force Security Assistance & Cooperation (AFSAC) Directorate Country Teams located at Wright-Patterson Air Force Base (WPAFB), Ohio. Duties will be to provide contracted Mobile Aircraft Arresting System (MAAS) training to include MAAS Installation, Maintenance, Repair and Overhaul (IMRO) to Indonesian Air Force (IDAF) personnel.

1.2 Support. All of the services provided under this contract are considered non-personal services. Contractor employees are not Government personnel. Government personnel will not exercise any continuous supervision or control over any Contractor employees performing the requirements Contract. The purpose of this contract is to provide assistance to AFSAC Directorate. Contractor shall support the Country Teams within of AFLCMC/WFIY such as the Command Country Manager.

1.3 Overview of Services. Contractor support requires an understanding of Foreign Military

Sales (FMS) processes and a specific understanding of FMS training support.

1.3.1 Provide two iterations of in-country IMRO training to Indonesian Air Force (IDAF) during Fiscal Year 2025.

1.3.1.1 Contractor shall provide training sessions two (2) weeks in duration with a total of ten (10) Days of Training (DOT).

1.3.1.2 Contractor shall provide training teams for each iteration consisting of three (3) persons composed of two (2) certified instructors and one (1) certified Ground Director.

1.3.1.3 Contractor shall support student classes in each iteration that will include up to twelve (12) students per certified instructor for a maximum class size of twenty-four (24) students per iteration.

1.3.1.4 Contractor shall provide instructors and Ground Directors formally certified equivalent to U.S. Air Force 5 Level certification to instruct basic Operations and Maintenance (O&M) training and equivalent to U.S. Air Force 7 Level certification in certifying arresting systems into operational status. Instructors and Ground Directors will have at least three (3) years experience in the maintenance and operation of the BAK- 12 MAAS. Proficiency in speaking the Indonesian language is preferred but not required.

1.3.1.5 Contractor shall provide a standardized lesson plan to the Air Force

Security Assistance Training Directorate (AFSAT) Case Manager with enough time to review and adjust in order to ensure congruency with Air

Education and Training Command (AETC) and Contingency Response Squadron (CRSS) learning objectives.

1.3.1.6 Depending on the availability of training facilities, classroom settings and available on-site training aids, contractor may need to furnish their own administrative kits to include, but not limited to, projectors, screens, printers, disc drives and other materials.

1.3.1.7 Contractor shall provide visual aids and reference material sufficient for hands-on training to students as well as standardized set of training aids and written instructional material used as part of their New Equipment Training for customers.

1.3.1.8 Contractor shall coordinate with Office of Defense Co-operation (ODC), Jakarta to arrange mutually acceptable training dates as well as information required for travel to country and training site(s). Contractor shall ensure all personnel traveling in support of training meet requirements for entry into country and training site(s). ODC, Jakarta will provide support as required and allowed.

1.3.1.9 Contractor shall provide After Action Reports within one month of concluding training to the Indonesian Air Force through ODC, Jakarta that includes a description of the training provided, identified student and equipment shortcomings with remedial recommendations and Certificates of Training for all students that meet course standards with the dates of the training. Certificates of Training should be presented to students at the conclusion of training if at all possible.

1.3.2 Provide up to 100 hours of help desk support via call-in or emails.

1.3.2.1 Contractor shall provide support technicians formally certified equivalent to U.S. Air Force 5 Level certification to instruct basic Operations and Maintenance (O&M) training and equivalent to U.S. Air Force 7 Level certification in certifying arresting systems into operational status.

Technicians will have at least three (3) years experience in the maintenance and operation of the BAK-12 Mobile Aircraft Arresting System (MAAS). Proficiency in speaking the Indonesian language is preferred but not required.

1.3.2.2 Contractor shall provide a helpdesk email address and Toll-Free international number with 24/7 voicemail capability for customers to request assistance.

1.3.2.3 Contractor shall respond to all email and telephone assistance requests within 24 hours of receipt.

1.3.2.4 Contractor shall provide helpdesk assistance that includes internet-based video teleconferencing such as Microsoft Teams, Cisco WEBEX or equivalent response capability.

1.3.2.5 Contractor shall submit copies of any training After Action Reviews and

Helpdesk inquiries to the ODC, Jakarta.

1.3.2.6 Contractor shall provide the Indonesian Air Force with an email confirmation upon receipt of a helpdesk inquiry and a resolution report for any issues requiring assistance.

1.3.2.7 Contractor shall track all helpdesk assistance hours and provide status updates to ODC, Jakarta and the Indonesia Air Force monthly with hours used and remaining.

1.4 Functional Requirements. The following skills are required:

1.4.1 A working knowledge of the policies, practices, regulations, and laws concerning

FMS process and initiatives.

1.4.2 A thorough understanding of the mission, roles, functions, organizational structures and operation of the Department of Defense (DoD), Air Force and organizations that govern, interface with, and/or influence the FMS process.

1.4.3 The ability to communicate orally and in writing, clearly, concisely and with technical accuracy.

1.5 Work Situation.

1.5.1 For in-country training classes, the contractor shall provide coverage at the specified site between the hours of 0600 and 1800, or as agreed to by the using activity. Normal work hours shall be between the hours of 0600 and 1800, or as agreed to by the using activity. Normal work days will be Monday through Friday, excluding Government observed holidays. Normally work is conducted on a 40 hour per week basis, excluding Government- observed holidays.

1.5.2 For helpdesk operations, the contractor shall provide a helpdesk email address and

Toll-Free international number with 24/7 voicemail capability for customers to request assistance. Contractor shall respond to all email and telephone assistance requests within 24 hours of receipt.

1.5.3 In performing the tasks contained above, the contractor will interface with a variety of other DoD and United States Government (USG) organizations, offices, and other USG contractors. Contractor personnel shall not provide direction or otherwise interject themselves into relationships between the US and other government contractors. Services provided under this requirement are considered non-personal services.

1.5.4 Duration of Task/Period of Performance. The period of performance of this effort will be for the duration required to conduct two (2) IMRO training classes in country and up to 100 hours of helpdesk support.

2.0 SERVICES SUMMARY

SS Performance Objective PWS para.

Performance Threshold

1 Provide two iterations of in-country IMRO training to Indonesian Air Force (IDAF) during Fiscal Year 2024 using two (2) certified instructors and one (1) certified Ground Director for each class for up to 24 students each iteration.

1.3.1 Performance is acceptable when

contractor has performed services listed in this PWS for the two (2) iterations.

2 Provide up to 100 hours of help desk support via call-in or emails.

1.3.2 Performance is acceptable when

contractor provides responses via email, phone or teleconference meetings within 24 hours, and provides follow up and status updates for up to 100 hours of support.

3.0 GENERAL INFORMATION

3.1 Management and Administration. The contractor shall provide necessary resources and infrastructure to manage and administer the services required in the contract.

3.2 Policy. The contractor shall be familiar with applicable DoD acquisition and FMS policy, law, regulations, and guidance required to perform efforts as defined in this performance work statement.

3.3 Contractor Identification. Contractor employees shall identify themselves as contractor personnel by introducing themselves as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

3.4 Access. The government shall provide access to the contractor to perform the required duties in accordance with this contract. The contractor shall be subject to all appropriate military rules and regulations while working on a military installation.

3.5 Personnel Administration. The contractor shall provide for the management and support of their personnel. Contractor shall notify the Contracting Officer at least 14 calendar days prior to an employee being replaced or unavailable. Contractor is responsible for providing an equally qualified employee at any time when the current employee will be unable to perform for any period greater than 7 calendar days. Failure to provide an equally qualified employee may result in a reduction to the invoice amount commensurate with the services not provided.

3.6 Contract Administration and Management. The contractor shall establish processes and assign resources to effectively administer the services provided under the contract.

The contractor shall establish clear organizational lines of authority and responsibility to ensure the effective management and control of resources to be assigned to the contract.

3.7 Personnel Management and Training. The contractor shall be responsible for the employment, training, guidance, and supervision of qualified personnel to accomplish the services required under the contract. The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with the appropriate combination of education, training, and experience.

3.8 Contractor Quality Control. The contractor shall use their own internal quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services. The government shall receive quality services meeting the requirements of the contract through implementation of the Contractor’s Quality Control Program and Procedures.

3.9 OPSEC and Controlled Unclassified Information. The contractor shall comply with

DoDM 5200.01, Volume 4, DoD Information Security Program: Controlled Unclassified Information (CUI), Enclosures 3 & 4, for identification, protection and training requirements of CUI. The contractor shall be responsible for training their personnel and accomplishment of the out-processing procedures identified in DoDM 5200.01, Volume 4, Enclosure 4. The contractor shall comply with DoD 5400.7-R/Air Force Manual 33-302, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public. Contractor shall employ sound Operations Security (OPSEC) principles and procedures in the performance of their duties and responsibilities IAW DOD and AF OPSEC publications.

3.10 Combating Trafficking in Persons.

The contractor shall ensure compliance with all provisions of FAR 52.222-50 and all supplements and shall be in compliance with all applicable guidance and clauses as it relates to trafficking in persons. Additional information about trafficking in persons is available at the site for the Department of State’s Office to Monitor and Combat Trafficking in Persons (http://www.state.gov/j/tip).

http://www.state.gov/j/tip)