Morón AB Postal Services | 1 October 2026 |

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PERFORMANCE WORK STATEMENT

FOR

POSTAL SERVICES

MORÓN AIR BASE, SPAIN

22 October 2026

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TABLE OF CONTENTS

Chapter 1 Description of Services / General Information

Chapter 2 Program Management & Postal Operations

Chapter 3 Government-Furnished Property, Workload & Acronyms

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CHAPTER 1: DESCRIPTION OF SERVICES / GENERAL INFORMATION

1.1 DESCRIPTION OF SERVICES

The Performance Work Statement (PWS) focuses on performance-based service outcomes. The requirements consist of day-to-day military post office (MPO), postal service center (PSC), and Official Postal Center (OPC) operations for Morón Air Base (AB), Spain. The contractor shall provide all personnel, supervision, management, equipment, tools, materials, transportation, and other items and services necessary to perform all requirements defined within this PWS, with the exception of Government Furnished Property and Services specified in Chapter 3. The contractor shall also execute seamless phase-in services (including a 100% joint property inventory with the outgoing contractor IAW FAR 45) and phase-out activities upon award of a successor contract IAW FAR 52.237-3.

1.2 SCOPE OF OPERATIONS

The contractor shall operate an official Military Post Office (MPO), Postal Service Center (PSC), and Official Postal Center (OPC) facility located in Building 106, Morón AB, Spain. Operations encompass customer service retail windows, parcel pickup and pitch, automated directory service, receipt and dispatch of commercial and military air cargo mail, transit runs between Morón AB and Seville International Airport (SVQ), scheduled runs to Naval Station (NAVSTA) Rota, secure chain of custody processing of accountable and registered mail, and financial accountability for United States Postal Service (USPS) flexible credits.

1.3 PERSONNEL QUALIFICATIONS & STAFFING MODEL

The contractor shall provide a qualified Postal Supervisor (mandatory American National [AN]) and Postal Clerks/Craftsmen (American Nationals or Local Nationals [LNs]).

1. Security Clearances: All personnel filling positions designated as American National (AN) shall possess a final U.S. SECRET Security Clearance (or an interim U.S. SECRET Security Clearance granted prior to the performance start date). Cleared AN personnel are mandatory for the handling, safeguarding, receipt, dispatch, vault custody, and balancing of registered and classified mail.

2. Host-Nation Compliance: The contractor shall ensure all employees comply with applicable U.S., Spanish, and installation laws, including the U.S.-Spain Agreement on Defense Cooperation (ADC), the NATO Status of Forces Agreement (SOFA), Spanish labor laws, and Morón AB base pass and security access requirements.

3. Language Proficiency: All contractor personnel shall be fully proficient in reading, writing, understanding, and speaking English. Additionally, personnel assigned to airport transport, host-nation customs liaison, and public counter interfaces shall be capable of conversing in Spanish at a level necessary to interact with Spanish airport authorities, local customs officials (Aduanas), the Spanish Civil Guard (Guardia Civil), and local national patrons.

4. Professional Appearance: Contractor employees shall maintain professional grooming and wear distinctive company clothing and photo identification badges bearing the employee's name, company name, and job title.

/ 2.2 Personnel screening and security training The contractor shall not assign personnel identified by the CO as posing a threat to installation health, safety, security, or mission. The contractor shall implement a security training and education program consistent with installation Security Forces policy, train assigned personnel within 30 calendar days of employment and annually

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thereafter, and document completion. American National personnel designated for alarm response shall be capable of responding outside duty hours under approved controlled-area and alarm-access procedures.

1.4 RECORDS MANAGEMENT & DIRECTIVES

The contractor shall establish and maintain a comprehensive records management program IAW

AFMAN 37-123, AFI 33-322, AFM 37-139, and DoD 5015.02-STD. All records, files, forms, manifests, and logs created or received in support of this contract are Government property and shall be made available to the Contracting Officer (CO) or Contracting Officer Representative (COR) within five (5) working days of request. The contractor shall keep mandatory Posters, Publications, and Policies (PPP) libraries up to date within one (1) business day of published revisions.

Records turnover and information requests The contractor shall transfer all official files, electronic records, manuals, charts, and operating documentation to the Government or successor contractor during transition as directed by the CO. The contractor shall refer external information requests involving Government records to the CO and dispose of records only in accordance with applicable retention schedules and written Government direction.

1.5 LOGISTICS SUPPORT & HOST NATION FRAMEWORK (SOFA / ADC)

Authorized contractor personnel who meet technical expert or SOFA status criteria under the U.S.- Spain ADC may be granted access to base support facilities as authorized by installation command, including:

Commissary and Navy Exchange (NEX) facilities (subject to individual SOFA authorization). Host-nation customs duty exemptions for personal effects importation IAW Spanish regulations.

Community recreational, club, and dining facilities on a reimbursable basis.

Base emergency medical/dental services on a reimbursable basis.

Privately Owned Vehicle (POV) licensing, registration, and petroleum/oil/lubricant (POL) purchase authorization.

1.6 MEDICAL & EMERGENCY SERVICES

Emergency medical treatment and ambulance transportation are available through installation facilities on a cost-reimbursable basis. The contractor is responsible for employee non-emergency healthcare and occupational safety compliance.

1.7 CONSERVATION OF UTILITIES & TRAVEL

The contractor shall practice utility conservation (electricity, water, climate control) in Building 106 IAW installation energy policies. Mission travel between Morón AB, SVQ Airport, and NAVSTA Rota shall be executed using Government-furnished or contractor-provided vehicles as specified in Chapter 3.

Waste reduction The contractor shall reduce waste and recycle in accordance with applicable installation policy.

1.8 CONTINGENCY SUPPORT, TROOP SURGES & OPERATIONAL

1.8.1 The contractor shall support military contingencies, operational readiness exercises, and temporary duty (TDY) unit surges as directed by the Contracting Officer.

1.8.2 Rotational / Contingency Surge Thresholds: In the event of contingency deployments, crisis response activations (e.g., Special Purpose Marine Air-Ground Task Force / rotational flying squadrons), or tenant mission

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expansions resulting in inbound or outbound mail volume surges exceeding fifty percent (50%) above baseline workload estimates:

The contractor shall coordinate an augmented operational staffing and workload distribution plan with the CO and COR within seventy-two (72) hours of formal notification.

The contractor shall segregate all authorized contingency surge costs and submit itemized invoices via the Cost Element Breakout (CEB) structure as approved by the CO.Core mission delivery windows and daily postal box distribution standards shall not degrade during surge conditions.

1.9 BASE EXERCISES VS. REAL-WORLD OPERATIONS CONTINUITY

1.9.1 Contractor personnel shall participate in installation-wide exercises, anti-terrorism/force protection drills, and readiness assessments as directed by the installation commander or COR.

1.9.2 Real-World Operational Priority: Participation in base exercises shall not hinder or delay real-world postal operations, specifically:

Scheduled carrier mail pickups and dispatches to/from Seville Airport (SVQ) and NAVSTA Rota.

Scheduled daily carrier deliveries to official base agencies and customer pickup service windows.

1.9.3 Prompt Resumption Mandate: Upon termination of an exercise scenario, alarm condition, or lockdown drill, contractor personnel shall promptly resume regular postal duties to maintain required processing timelines and ensure customer service standards and postal carrier deliveries are sustained without backlog.

1.10 HOURS OF OPERATION & HOLIDAY SCHEDULES

1.10.1 Normal Hours: Building 106 customer service pickup and retail windows shall operate

Monday through Friday from 1000 to 1800, excluding U.S. Federal Holidays.

1.10.2 Flight & Airport Hours: Mail runs to Seville Airport (SVQ) may fall outside standard window hours depending on commercial airline cargo handling schedules; the contractor shall adjust internal clerk shift scheduling to ensure seamless airport coverage without leaving customer service windows unattended.

1.10.3 Host Nation Holidays: The contractor shall maintain required postal services on Spanish national or local holidays when necessary to prevent mission delay or mail delivery stoppage.

1.10.4 Peak Season Hours: The Contracting Officer may mandate extended service hours (e.g., Saturdays or expanded weekday evening windows) during the annual holiday surge period (mid- November through mid- January).

1.11 GOVERNMENT-FURNISHED PROPERTY, MATERIALS & SERVICES

The Government will provide the facilities, utilities, telephone lines, and postal equipment identified in Chapter 3.

The contractor shall conduct a 100% joint physical inventory of Government-Furnished Property (GFP) during phase-in, annually thereafter, and upon phase-out.

Government-furnished property inventory schedule During phase-in, the contractor and Government representative shall jointly document the identity, quantity, serial numbers, and condition of GFP. The contractor shall conduct an annual inventory within 10 calendar days after each option period begins and a final inventory no later than 10 calendar days before contract completion, unless the CO approves another schedule. The contractor shall sign for GFP and report discrepancies to the property administrator.

Only the CO or duly authorized property administrator may authorize repairs, replacement, or disposition under applicable contract clauses.

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1.12 TRAINING REQUIREMENTS & AIR FORCE QUALIFICATIONS

All contractor personnel operating USPS and military postal equipment shall complete mandatory training prior to assuming independent duties. Training records shall be tracked and documented using AFJQS 797 (or equivalent contractor training tracking record) and made available for COR inspection at all times.

CHAPTER 2: PROGRAM MANAGEMENT & POSTAL OPERATIONS

2.1 PROGRAM MANAGEMENT & KEY PERSONNEL

The contractor shall designate a full-time on-site Program Manager / Site Lead with complete operational authority to direct daily activities, interface with the CO/COR, and ensure compliance with all PWS mandates. The Site Lead shall not participate in labor unrest or strike actions resulting in unauthorized abandonment of postal posts. Key personnel contact information shall be provided to Base Security Forces and the Military Postmaster for after-hours emergency and alarm access notification IAW DAFI 31-101.

Government direction and retained functions The Government retains inherently governmental authority for obligation of official mail funds, official audits, and carrier funding decisions. Government performance direction and deficiency notifications shall be provided through the designated contractor Site Lead, except for urgent safety and security instructions. The COR shall not change contract scope, price, schedule, or other contract terms.

2.2 SECURITY & ACCESS CONTROLS

The contractor shall establish and maintain strict physical and operational security protocols for Building 106. The contractor shall maintain key and combination control logs, prevent unauthorized facility access, post INFOCON/FPCON levels at all entry points, and comply with the installation Anti-Terrorism / Force Protection (AT/FP) Plan.

2.3 INTERPRETATION & TRANSLATION SUPPORT

The contractor shall provide bilingual English/Spanish translation and interpretation support for all local national labor communications, Spanish customs documentation, airport ground handler interactions, and local police/emergency coordination.

2.4 GOVERNING DIRECTIVES & MANDATORY REGULATORY FRAMEWORK

The contractor shall perform all postal functions in strict compliance with the following mandatory publications, instructions, manuals, and binding guidance documents:

1. DoD Instruction (DoDI) 4525.09, Military Postal Service (MPS).

2. Department of the Air Force Instruction (DAFI) 36-3804, Air Force Postal and Official Mail Management.

3. Military Postal Service Procedures Manual (MPM), Military Postal Service Agency (MPSA).

4. USPS Handbook F-101, Field Accounting Procedures.

5. USAFE-AFAFRICAGM2022-33-01, USAFE Air Postal Squadron (AIRPS) Guidance Memorandum for the Postal Mission of the United States Air Forces in Europe.

6. European Command Manual (ECM) 4504.1, Transportation Management within USEUCOM Area of Responsibility.

7. Defense Transportation Regulation (DTR) 4500.9-R, Part V, DoD Customs and Border Clearance Policies and Procedures.

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8. DoD Instruction 5200.08 Security of DoD Installations and Resources

9. USAFE Standardized Pouching and Routing Instructions (SPRINT).

10. Automated Military Postal System (AMPS) standard operating instructions and user procedures.

11. USPS Domestic Mail Manual (DMM) & International Mail Manual (IMM).

TABLE 1: MANDATORY PUBLICATIONS AND POLICIES LISTING

Item Regulation / Directive Reference Title / Scope

1 DoDI 4525.09 Military Postal Service Policy, Operations, Governance & Security

2 DAFI 36-3804 Air Force Postal and Official Mail Management

3 MPM —

Military Postal Service Procedures Manual (MPSA Operational Procedures)

4 USPS Handbook F-101 Field Accounting Procedures & Financial Accountability

5 USAFE-AFAFRICA GM 2022-33-01

USAFE Air Postal Squadron (AIRPS) Operational Guidance

6 ECM 4504.1

Transportation Management within USEUCOM Area of Responsibility

7 DTR

4500.9-R, Part V

DoD Customs and Border Clearance Policies and Procedures

8 DoD Instruction 5200.08 Security of DoD Installations and Resources

9 USAFE SPRINT Guide — Standardized Pouching and Routing Instructions (Current Version)

10 AMPS KM Modules — Automated Military Postal System Dispatch & Nesting Standard Procedures

USPS Domestic Mail Manual (DMM) & International Mail Manual (IMM).

Domestic Mail Manual & International Mail Manual

2.5 POSTAL FINANCE, FLEXIBLE CREDIT & CONTRACTOR FINANCIAL

2.5.1 The contractor shall manage the flexible Stock Custodian account within required USPS and MPM tolerance limits. The contractor acts in an administrative and clerical support capacity to the COR and Military Postmaster, who retain final signature authority for formal financial audits.

2.5.2 The contractor shall maintain stamp inventory, money orders, cash funds, and retail stock IAW USPS Handbook F-101, Section 13-9, the MPM (Financial Management Procedures), and USAFE-AFAFRICAGM2022- 33-01, Table C6.T2.

2.5.3 Daily financial transmissions (PS Form 1412, Daily Financial Report) shall be generated, reconciled, and uploaded into the appropriate USPS financial system at the close of business each operating day.

2.5.4 Contractor Financial Liability & Indemnification Timeline:

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The contractor shall maintain strict financial control and physical security over all USPS postal funds, money orders, stamp stock, and payment card terminal equipment.

In accordance with USPS Handbook F-101 and the MPM, the contractor shall indemnify the Government and fully reimburse the USPS for any audit shortage, unaccounted funds, unrecovered money order variance, or financial loss resulting from contractor employee theft, negligence, or procedural non-compliance.

All financial reimbursements and deficit resolutions shall be finalized and paid by the contractor within thirty (30) calendar days of formal audit determination by the Military Postmaster or appointed financial audit board.

Detailed stock custodian tasks The contractor shall requisition and account for stamps, money orders, and authorized stock; receive and record stock from Stamp Fulfillment Services; maintain supporting records; prepare daily PS Form 1412 and related money order and terminal closeout packages; issue flexible clerk credit accounts using PS Form 17 as authorized; and identify discrepancies promptly to the COR. The contractor shall perform and document daily and quarterly payment card terminal inspections required by applicable USPS and payment card security procedures.

2.6 CAPITAL EQUIPMENT MANAGEMENT (PS FORM 1590)

2.6.1 The contractor shall maintain complete physical control, custody, and accountability for all postal capital and operational equipment listed on the unit's PS Form 1590, Post Office Equipment Record, including automated scales, meters, AMPS workstations, secure carts, and related items.

2.6.2 Equipment Safeguards & Movement Restrictions:

Capital equipment listed on PS Form 1590 shall not be removed, transferred, modified, or reassigned without prior written authorization from the COR and Military Postmaster. The contractor shall conduct quarterly self-inspections of all PS Form 1590 assets and reconcile serial numbers against the master equipment register. Any equipment failure, inoperability, damage, or discrepancy shall be documented and formally reported to the COR within twenty-four (24) hours of occurrence.

2.11 Postal supplies inventory

The contractor shall order and maintain between one and three months of required postal operational supplies, subject to authorized inventory limits, and shall conduct physical supply inventories each January and July with corresponding AMPS reconciliation.

2.7 RETAIL POSTAL SERVICES

2.7.1 The contractor shall provide retail window operations, accepting cash and credit/debit card transactions for domestic and international mail services.

2.7.2 Patrons shall be validated for postal servicing authorization IAW DoDI 4525.09, DAFI 36- 3804, the MPM, and Spanish SOFA provisions.

2.7.3 The contractor shall verify customer-prepared electronic customs declarations on parcels, ensuring all required declarations are complete and legible prior to acceptance into the military mail stream.

2.7.4 Clerk terminal closeout reports, money order registers, and PS Form 1412 packages shall be compiled and verified daily.

2.8 MAIL PROCESSING, RECEIPT & DISPATCH (SVQ AIRPORT INTERFACE)

2.8.1 The contractor shall perform receipt, sorting, dispatch, nesting, and processing of prograde (inbound), retrograde (outbound), and inter-theater mail IAW USAFE SPRINT charts, the MPM, and AMPS protocols.

2.8.2 Airport Runs (SVQ): The contractor shall conduct scheduled runs (minimum 3–4 times weekly) between Morón AB and the commercial airline Ground Handling Agency at Seville International Airport (SVQ). The

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contractor shall load/unload mail vans, verify seal integrity, reconcile air waybills (AV-7 / CN-38 / DTR forms), and execute physical receipt/handoff.

2.8.3 Naval Station Rota Runs: The contractor shall execute transit mail runs to NAVSTA Rota for regional consolidation and registered mail exchange within forty-eight (48) hours of tasking notification by the COR.

2.8.4 24-Hour Inbound Processing Standard & Commander Relief Clause:

The contractor shall process, scan, sort, and pitch all incoming mail into individual delivery receptacles or official distribution boxes within twenty-four (24) hours of physical receipt at Building 106.

Strict Relief / Waiver Authority: The 24-hour processing timeline may only be relaxed or temporarily suspended upon formal written or telephonic approval from the Installation Commander (Base Commander / MSG Commander) or Senior Installation Leadership, in direct response to exigent operational disruptions such as Force Protection Condition (FPCON) escalations, pandemics (e.g., COVID restrictions), airfield/route closures, or severe weather conditions.

2.8.5 Retrograde Dispatch Scanning: All outbound mail shall be scanned, nested, and assigned transportation in AMPS prior to dispatch. The contractor shall notify the COR/Postmaster upon dispatch closure (or coordinate directly with USAFE 2 AIRPS Transportation Flight if the local Postmaster is unavailable).

2.8.6 Peak Season Surge: The contractor shall establish surge work plans to process a minimum 30% to 50% seasonal volume increase during November and December without exceeding established delivery thresholds.

Transportation and dispatch contingencies The contractor shall sort outbound mail by destination ZIP code and applicable three-digit airport code; scan applicable tracking labels, customs forms, and barcodes into AMPS; and use available authorized airline schedules and capacity provided through Government channels. When transportation disruption prevents dispatch, the contractor shall safeguard affected mail, document the delay, and notify the COR promptly. The contractor shall rewrap and annotate damaged mail on the date received and prepare required postal irregularity reports.

2.9 HOST-NATION CUSTOMS COORDINATION & BROKERAGE PROTOCOLS

2.9.1 The contractor shall liaise directly with the designated installation Host Nation Customs Liaison Office, the Spanish Air Force Base Command customs representative, and Spanish Customs Authorities (Agencia Tributaria - Aduanas) operating at Seville International Airport (SVQ).

2.9.2 The contractor shall maintain and verify all required host-nation customs clearance documentation, including EU Form 302, bilateral exemption manifests, and diplomatic transit certificates for all cargo consignments transported between SVQ Airport and Morón AB.

2.9.3 Customs Detention Notification Protocol: In the event that commercial airport authorities, Spanish Civil Guard (Guardia Civil), or Spanish customs agents inspect, impound, detain, or issue an administrative query regarding any military mail pallet, container, or package at SVQ:

The contractor shall immediately contact the COR and Military Postmaster via telephone and follow up with a written notification within two (2) hours of the incident.

The contractor shall not execute unilateral declarations or sign binding host-nation customs settlements without direct coordination with the CO and Base Staff Judge Advocate (SJA).

2.10 POSTAL SERVICE CENTER (PSC) OPERATIONS

2.10.1 The contractor shall operate the Postal Service Center, distributing mail to authorized permanent party, tenant unit, and transient personnel IAW the MPM.

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2.10.2 Accountable mail (Certified, Numbered Insured, Signature Confirmation) shall be scanned upon receipt, controlled using PS Form 3849, and delivered only to authorized recipients displaying proper military or civilian identification.

2.10.3 Missent or damaged mail shall be documented via DD Form 2273 / DD Form 2759 within AMPS and reconditioned or forwarded the same duty day.

Postal service center tracking The contractor shall scan items in the authorized USPS tracking system upon receipt, delivery, missent processing, and return as applicable. The contractor shall identify and report postal offenses and maintain accountable-mail delivery documentation according to approved records schedules.

2.11 DIRECTORY & LOCATOR OPERATIONS

2.11.1 The contractor shall operate the directory section using automated locator systems and AFForm 624 equivalents IAW the MPM.

2.11.2 Directory service for First-Class and Priority mail shall be executed within twenty-four (24) hours of receipt.

2.11.3 The contractor shall conduct weekly physical box checks to identify abandoned, uncollected, or overflow receptacles, and maintain an active retiree database validated annually.

Directory and receptacle records The contractor shall maintain individual delivery receptacle assignments, updates, and closures in AMPS and document eligible customer transactions using DD Form 2262 or the authorized successor process.

2.12 POSTAL CLAIMS

The contractor shall process customer claims for lost, damaged, or rifled articles following procedures outlined in USAFE Postal Training Guide 6, the MPM, and USPS regulations, assisting patrons with filing procedures and AMPS irregularity documentation.

2.13 REGISTERED & ACCOUNTABLE MAIL (PS FORM 2261 BALANCING &

2.13.1 Cleared Personnel Mandate: The contractor shall employ at least one (1) designated U.S. Citizen holding a final U.S. SECRET security clearance to receive, process, safeguard, vault, and dispatch registered mail containing up to SECRET defense material.

2.13.2 Unbroken Chain of Custody: The contractor shall maintain an unbroken physical chain of custody for all registered articles using PS Form 3806, PS Form 3877, PS Form 3883, and PS Form 3849 IAW the MPM. Vault access shall be strictly limited to authorized registry personnel.

2.13.3 Mandatory Daily Registry Balancing (PS Form 2261) & Departure Restriction: The contractor shall balance and reconcile the daily Registered Mail ledger (PS Form 2261, Daily Registry Balance Report) at the close of business every operating day.

MANDATORY HOLD-IN-PLACE CLAUSE: No contractor employee assigned to postal or registry duties shall depart Building 106 at the conclusion of the operating day until the PS Form 2261 is 100% balanced, verified against physical vault contents, and signed as secure.

Departure Waiver Authority: Departure of postal personnel without a verified, balanced PS Form 2261 is strictly prohibited unless explicit, formal authorization is granted directly by Senior Installation Leadership (Base

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Commander / ABG Commander) or the 2nd Air Postal Squadron (2 AIRPS) Commander / Designated Representative.

2.13.4 Zero-Loss Accountability Mandate: The contractor shall achieve and maintain ZERO LOSS OF ACCOUNTABILITY (0% loss threshold) for all registered mail articles handled at Morón AB.

2.14 INSPECTIONS, DISCREPANCY TRACKING & MICT COMPLIANCE

2.14.1 2 AIRPS Annual Postal Inspection Protocol:

The contractor shall prepare for, participate in, and support the mandatory annual comprehensive postal inspection conducted by the 2nd Air Postal Squadron (2 AIRPS).

Following the inspection, the contractor shall submit formal written corrective action plans for every observation, finding, and recommendation identified by 2 AIRPS.

Bi-Weekly Corrective Action Tracking: The contractor shall submit a formal written progress and status report to the COR every two (2) weeks (bi-weekly) detailing corrective actions taken for each open finding until 2 AIRPS and the Government officially validate and close the item.

2.14.2 Management Internal Control Toolset (MICT) Compliance:

The contractor shall continuously maintain all assigned MICT postal Communicators and Self-Assessment Checklists (SACs) in full compliance with Air Force and USAFE guidelines. If any MICT checklist item is identified as non-compliant or out of tolerance, the contractor mshall initiate an immediate corrective plan and submit bi-weekly tracking reports to the COR until the item is resolved and validated as fully compliant.

2.15 FORCE PROTECTION (FP) & BIOHAZARD / HAZMAT CONTAINMENT

REHEARSALS

2.15.1 The contractor shall maintain an active Force Protection (FP) Binder containing comprehensive Standard Operating Procedures (SOPs) for suspicious packages, radiological/biological threats, hazardous materials (HAZMAT), facility evacuation, ventilation emergency shutdown, and postal offense reporting IAW the MPM.

2.15.2 Annual Physical Containment Rehearsal:

In coordination with the Morón AB Emergency Management Flight, Fire Department, Bioenvironmental Engineering, Explosive Ordnance Disposal (EOD), and 496th ABS Security Forces, the contractor shall participate in at least one (1) annual Government evaluated physical containment drill.

The rehearsal shall test contractor notification procedures, HVAC emergency shutdown, package isolation, personnel evacuation, and local command center communications.

2.16 CONTRACTOR PERSONNEL QUALIFICATIONS & EXPERIENCE

The contractor shall ensure that personnel meeting or exceeding the following minimum criteria are assigned to Building 106:

Postal Supervisor (Mandatory AN - Secret Cleared): Minimum four (4) years of

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supervisory and operational experience within a Military Postal Service (MPS) or United States Postal Service (USPS) facility. Thorough working knowledge of DoDI 4525.09, DAFI 36-3804, the MPM, AMPS, and USPS Handbook F-101.

Postal Craftsman (AN or LN): Minimum three (3) years of hands-on experience in MPS/USPS mail processing, retail window operations, and AMPS nesting/dispatching.

Postal Clerk (AN or LN): Minimum two (2) years of commercial postal, customer service, or MPS distribution operations experience.

2.17 SERVICES SUMMARY (SS) PERFORMANCE METRICS TABLE

The following performance objectives and thresholds establish the baseline for the Government Quality Assurance Surveillance Plan (QASP).

SS Performance objective PWS Threshold Surveillance 1 Hours of Operation &

Window Availability

1.10 100% scheduled coverage; zero unauthorized monthly closures

Daily log and spot checks

2 Seville Airport Ground Transport

1.10, 2.8.2 100% on-time scheduled runs; zero unexcused failures

Trip logs and air waybills

3 Registered Mail Chain of Custody & Balancing

2.13.1–2.13.4 100% compliance; zero loss; no departure without balance or authorized waiver

Daily PS 2261 and vault audit

4 Inbound Mail Processing 2.8.4 100% processed and pitched within 24 hours except authorized exceptions

Mail log and AMPS timestamp sampling

5 2 AIRPS Inspection Findings

2.14.1 100% corrective action reports every 14 calendar days until closure

COR report log

6 MICT Checklist Compliance

2.14.2 100% biweekly reporting on out-of-tolerance items until closure

MICT record checks

7 Retail Window & Financial Operations

2.5, 2.7 No more than two valid complaints monthly;

100% daily PS 1412 submissions

Daily reports and complaint log

8 PS Form 1590 Equipment Accountability

2.6 100% inventory accuracy and 24-hour discrepancy reports

Quarterly physical inventory

9 Vehicle & Facility Mail Security

2.2, 2.8 100% required seals and locks intact between custody points

Seal and receipt records

10 Exercise Participation & Continuity

1.9 Zero carrier delays

attributable to exercises

Dispatch and exercise logs

11 Host-Nation Customs Notifications

2.9.3 100% immediate calls and written notification within two hours

Incident reports

12 Financial Shortage Indemnification

2.5.4 100% assessed shortages reimbursed within 30 calendar days

Postmaster financial records

13 Contingency Surge Staffing Plan

1.8.2 100% plans submitted within 72 hours of

CO/COR receipt log

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notification 14 Annual HAZMAT

Containment Drill

2.15.2 At least one Government-

evaluated drill annually Emergency Management evaluation

CHAPTER 3: GOVERNMENT-FURNISHED PROPERTY, WORKLOAD & ACRONYMS

3.1 GOVERNMENT-FURNISHED FACILITIES (BUILDING 106)

The Government provides Building 106, Morón Air Base, Spain, approximately 1,160 square feet, for Military Post Office, Postal Service Center, and Official Postal Center operations. Government-furnished USPS automation equipment, AMPS terminals, and motor pool vehicles are subject to the applicable property schedule. The contractor shall provide routine administrative supplies except as otherwise expressly identified as Government-furnished.

3.2 HISTORICAL & PROJECTED WORKLOAD ESTIMATES

The following SME-provided figures are planning estimates, not guaranteed quantities. Units and measurement periods should be confirmed against source records before solicitation.

Workload element Estimated volume Frequency / basis Inbound prograde mail Approximately 3,000 kg Annual estimate Outbound retrograde mail Approximately 1,000 kg Annual estimate Certified / insured accountable mail 10 pieces Monthly average Flexible credit USD 2,000 Baseline credit limit SVQ transport 3–4 runs Weekly NAVSTA Rota transport As required Within 48 hours of tasking General delivery 10 pieces Monthly average Receptacle assignments / closures 5 transactions Monthly average Automated directory lookups 150 pieces Monthly average Official Postal Center acceptance / delivery 25 pieces combined Monthly average Registered mail vault transactions 1–5 pieces Monthly average Holiday surge 30%–50% above monthly average November–January

Historical Monthly Mail Piece Counts (SVQ ↔ Morón AB) Month Inbound Outbound Total January 1272 117 1389 February 1105 111 1216 March 2355 126 2481 April 2690 117 2807 May 1694 48 1742 June 2288 90 2378 July 2247 70 2317 August 2403 98 2501 September 2073 176 2249 October 1857 117 1974 November 1279 74 1353 December 1465 97 1562

3.3 ACRONYM LISTING

2 AIRPS: 2nd Air Postal Squadron

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ABS: Air Base Squadron

ADC: Agreement on Defense Cooperation

AMPS: Automated Military Postal System

AN: American National

APO / MPO: Air Post Office / Military Post Office

AT/FP: Antiterrorism / Force Protection

CO: Contracting Officer

COR: Contracting Officer Representative

COPE: Custodian of Postal Effects

DTR: Defense Transportation Regulation

FPCON: Force Protection Condition

GFP: Government-Furnished Property

HN / LN: Host Nation / Local National

MICT: Management Internal Control Toolset

MPM: Military Postal Service Procedures Manual

MPS / MPSA: Military Postal Service / Military Postal Service Agency

OPC: Official Postal Center

PSC: Postal Service Center

QASP: Quality Assurance Surveillance Plan

SAC: Self-Assessment Checklist

SOFA: Status of Forces Agreement

SVQ: Seville International Airport

USPS: United States Postal Service

1.12 TRAINING REQUIREMENTS & AIR FORCE QUALIFICATIONS

3.3 ACRONYM LISTING