CUI

PERFORMANCE WORK STATEMENT

UK Wide - Closed-circuit television (CCTV)

07 April 2026

1. DESCRIPTION OF SERVICES

1.1. BACKGROUND

The United States Air Force (USAF) requires a comprehensive and flexible solution for the procurement, installation, and lifecycle maintenance of Closed-Circuit Television (CCTV) systems. This capability is necessary to enhance security, protect assets, and ensure force protection across key installations within the United Kingdom.

CCTV infrastructure across these installations varies in age, configuration, and coverage. Certain facilities operate existing surveillance systems requiring sustainment, integration, or modernization. Other facilities may require complete system design and installation where no CCTV capability currently exists.

This Performance Work Statement (PWS) establishes the requirements for a Contractor to provide expert services in the design, implementation, and sustainment of CCTV solutions. These services include support for:

1.1.1. CCTV Equipment and Software Procurement

1.1.2. System Design and Installation

1.1.3. Corrective and Preventive Maintenance

1.1.4. System Integration and Modernization

1.2. SCOPE

The Contractor shall provide non-personal services, to include personnel, equipment, tools, supervision, and other items and services necessary to ensure that comprehensive CCTV support is performed at Royal Air Force (RAF) Lakenheath, RAF Mildenhall, RAF Alconbury, RAF Feltwell, RAF Molesworth, RAF Croughton, RAF Fairford, RAF Blenheim Crescent, RAF Menwith Hill, RAF Welford, and RAF Barford St. John. The objective is to achieve a fully functional, integrated, and sustainable CCTV capability that meets the performance standards defined herein.

The Contractor shall perform all services in adherence to this PWS. Performance will be evaluated based on the outcomes defined in the Services Summary (SS). The technical evaluation and inspection for each Call Order will be performed by the Requirement Owner or by the designated Requirement Owner. The results of this evaluation will be provided to the Contracting Officer for final contractual action. It is at the Contractor’s discretion to determine the appropriate methods to attain the required level of service unless otherwise stated. The Contractor shall comply with all applicable United Kingdom, United States, and local laws, regulations, and commercial standards.

This requirement will function as a catalog-style acquisition vehicle. Authorized units may order equipment, installation services, modernization efforts, preventive maintenance services, emergency services, or repair services individually. Preventive maintenance is not mandatory under the Blanket Purchase Agreement (BPA) and shall only be performed when specified in a call order.

1.3. SPECIFIC SUPPORT SERVICES

1.3.1. Objective 1 – General Requirements

1.3.1.1. The Government is the owner of all installed equipment, software licenses, and associated configuration data upon acceptance. The Contractor acknowledges that all equipment, and documentation provided under this agreement may be used, modified, and maintained by Government personnel or any other contractor selected by the Government after the expiration of the original equipment warranty period. The Contractor shall not install any hardware or software that would technically or contractually prevent a third party from performing future maintenance and support. To ensure interoperability, all proposed equipment must conform to the ONVIF (Open Network Video Interface Forum) Profile S and T standards.

1.3.1.2. This open standard is the primary method for ensuring different brands of equipment can integrate successfully. No brand-name justification is provided as this acquisition is structured for full and open competition based on these performance standards.

1.3.2. Objective 2 – System Design and Integration

1.3.2.1. The Contractor shall design and engineer CCTV solutions based on requirements provided in individual Call Orders.

1.3.2.2. The Contractor shall ensure proposed hardware and software components are fully interoperable and can integrate seamlessly with the existing Government-furnished Video Management System (VMS). For locations with no existing VMS, the Contractor shall recommend a complete and innovative solution that meets all other performance requirements of this PWS.

1.3.2.3. The Contractor shall ensure camera systems provide video footage with sufficient resolution and clarity to positively identify individuals at a minimum distance of 15 meters under specified lighting conditions for a given location.

1.3.2.4. The Contractor shall ensure installed systems provide a minimum of thirty (30) calendar days of continuous, high-definition video recording and storage, unless otherwise stated in the individual call order.

1.3.3. Objective 3 – System Installation

1.3.3.1. The Contractor shall install, configure, test, and validate all hardware and software to ensure each CCTV system meets or exceeds the performance standards specified in this PWS. This includes all necessary cabling, mounting, and power connections.

1.3.3.2. The Contractor shall coordinate installation activities with the Requirement Owner to minimize disruption to Government operations.

1.3.3.3. The Contractor shall provide a complete set of "as-built" drawings and system configuration documentation to the Requirement Owner within fifteen (15) calendar days of system installation.

1.3.4. Objective 4 – System Maintenance and Sustainment

1.3.4.1. The Contractor shall perform corrective maintenance required to restore systems to a Full Operational Capability. In response to a Government request for a site survey assessment, the Contractor shall conduct a thorough inspection and provide a detailed System Assessment Report to the Requirement Owner. This report must include a complete 1) list of all findings, including descriptions of the deficiencies and the systems they affect, 2) An itemized quote with a cost breakdown for all parts, materials, and labor necessary to perform the corrective work, and 3) The Contractor's recommended course of action to restore the system to Full Operational Capability. The Contractor shall not begin any corrective work or procure any materials until the report and quote have been formally accepted by the Contracting Officer.

1.3.4.2. The Contractor shall initiate a technical response to Government notification of a critical system failure within eight (8) hours. A critical failure is defined as a condition where twenty-five percent (25%) or more of a facility’s CCTV cameras are inoperable, when centralized recording capability is lost, or when perimeter surveillance capability is significantly degraded.

1.3.4.3. Critical and Failure Response and Restoration:

1.3.4.3.1. The Contractor shall arrive on-site to begin corrective action within forty-eight

(48) hours of Government notification.

1.3.4.3.2. The Contractor shall restore the system to Full Operational Capability within seventy-two (72) hours of Government notification.

1.3.4.4. Non-Critical Failure Response and Restoration:

1.3.4.4.1. The Contractor shall restore non-critical system failures to Full Operational Capability within ten (10) calendar days of Government notification. A non-critical failure is defined as a condition where less than twenty-five percent (25%) of a facility’s CCTV cameras are inoperable, centralized recording capability is operational, or when perimeter surveillance capability is not significantly degraded.

1.3.4.5. Preventive Maintenance: When specified in an individual Call Order, the Contractor shall execute a preventive maintenance program that ensures the system remains in a fully operational condition. At a minimum, the Contractor shall:

1.3.4.5.1. Verify recording retention, image clarity, and correct field of view for cameras.

1.3.4.5.2. Validate overall system functionality, including software and network performance.

1.3.4.5.3. Perform all maintenance activities in a manner that minimizes disruption to Government operations.

1.3.4.6. Maintenance and Service Documentation: For all maintenance actions, the Contractor shall:

1.3.4.6.1. Coordinate any applicable warranty support with the equipment manufacturer.

1.3.4.6.2. Provide a written service report detailing all findings and corrective actions to the Requirement Owner within five (5) calendar days of completing any corrective maintenance action.

1.3.4.6.3. Submit a written preventive maintenance report to the Requirement Owner within ten (10) calendar days of completing a scheduled service.

1.3.5. Objective 5 – CCTV Network Infrastructure

1.3.5.1. The Contractor shall be responsible for the end-to-end design, installation, configuration, and maintenance of the dedicated CCTV network infrastructure. This responsibility extends from the designated network demarcation point (at the pole or within the facility) to the central CCTV controllers and servers.

1.3.5.1.1. Network Design and Architecture: The Contractor shall design and manage the dedicated switched IP network to ensure efficient data transmission. The design shall utilize switches and routers strategically to minimize the number of direct fiber optic cable runs required back to the Emergency Communications Center (ECC) if required.

1.3.5.1.2. Network Hardware Installation and Configuration: The Contractor shall provide, install, configure, and maintain all necessary network hardware. This includes, but is not limited to, network switches, routers, and any media converters required to transition from copper to single-mode fiber optic cable.

1.3.5.1.3. Fiber Optic Connection: The Contractor shall connect its network equipment to the Government-provided fiber infrastructure at the demarcation point. The Contractor’s design shall be constrained to using a maximum of two (2) strands of single-mode fiber from each facility or communications room.

2. SERVICES SUMMARY

The Services Summary (SS) is a tool for identifying the major performance objectives of the agreement, where they can be found in the PWS, and the performance threshold describing the minimally acceptable levels of service required for each performance objective. Government inspection is not limited to SS objectives.

Services Summary (SS) Performance Objective PWS Para Performance Threshold Remedy

1. On-Site Response for Critical Failures

1.3.4.3.a The Contractor shall arrive on-site for 100% of critical failures within forty-eight

(48) hours of Government notification.

Failure to arrive on-site within the 48-hour timeframe shall result in a 10% price reduction against the service invoice for that specific incident. At the sole discretion of the CO, alternative considerations may be negotiated in lieu of this reduction.

2. Critical Failure Restoration

1.3.4.3.b The Contractor shall restore the system to Full Operational

Capability for 95% of critical failures within the seventy-two

(72) hour requirement per month.

For each instance where restoration exceeds the 72-hour threshold, a 15% price reduction shall apply to the service invoice for that incident. At the sole discretion of the CO, alternative considerations may be negotiated in lieu of this reduction.

3. Non-Critical Failure Restoration

1.3.4.4 The Contractor shall restore 95%

of non-critical failures to Full

Operational Capability within ten

(10) calendar days of notification per month.

For each instance where restoration exceeds the 10-day threshold, a 10% price reduction shall apply to the service invoice for that incident. At the sole discretion of the CO, alternative considerations may be negotiated in lieu of this reduction.

Deliverable Submission 1.3.3.3, 1.3.4.6

The Contractor shall submit 100% of required "as-built" documentation and maintenance reports by the established deadline.

A 5% price reduction shall be applied to the associated CLIN for each calendar day a deliverable is late, not to exceed 50% of the CLIN value. At the sole discretion of the CO, alternative considerations may be negotiated in lieu of this reduction.

2.1. QUALITY ASSURANCE

2.1.1. Government Quality Assurance.

The Government may inspect and evaluate to ensure that the Contractor’s performance is in accordance with requirements set forth in this agreement. When Contractor performance does not meet the performance threshold, the CO or the Requirement Owner may initiate a Performance Assessment Report (PAR) or Corrective Action Report (CAR) to the Contractor. The Contractor shall respond IAW the instructions provided and return it to the CO on or before the due date.

2.2. PERFORMANCE ASSESSMENT

2.2.1. Surveillance.

The Requirement Owner may inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. Results of the surveillance inspection become the official Air Force record of the Contractor’s performance. Which shall be recorded, and the Contractor shall re-perform any unsatisfactory inspection result (defect) IAW the SS remedy timelines. Failing to meet the performance threshold as outlined in the SS for any performance objectives in any 1-month period may result in a warning or letter of concern from the CO or a reduction in the applicable CLIN price. Failing to meet the performance threshold as outlined in the SS of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during the agreement period, may result in an immediate Progress Meeting with the Multi-functional Team.

2.2.2. Periodic Progress Meetings

The CO, the Requirement Owner, and other Government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. Discussion may include the following issues: opportunities to improve the agreement, proposed modifications of this agreement, unsatisfactory inspections, trends in relation to performance objectives, positive performance, and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into identified trends. The Contracting Office may draft the meeting minutes, acquire signatures as deemed appropriate, and distribute to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED SERVICES

3.1. GOVERNMENT PROVIDED SERVICES

3.1.1. Government Furnished Training

3.1.1.1. Operational Security (OPSEC) Training: All on-site Contractor employees shall complete all applicable trainings as directed in section 4.7 of this PWS. Training will be provided by the 48th Com and shall be completed by the Contractor within 30 days of BPA award, and for each new Contractor employee thereafter.

4. GENERAL INFORMATION

4.1. CONTRACTOR KNOWLEDGE, SKILLS, AND ABILITIES (KSA)/CERTIFICATIONS

4.1.1. Blanket Purchase Agreement Manager.

The Contractor shall provide an agreement manager who shall direct performance under this agreement and an alternate who shall act for the Contractor when the manager is absent. The contractor shall designate these individuals in writing to the CO. The agreement manager and alternate shall have full authority to act for the Contractor on all matters relating to daily operation of this contract. The agreement manager and alternate shall be available 0900 - 1700, Monday thru Friday except Federal holidays, Bank holidays listed in section 4.4.3.2 of this PWS or when the Government facility is closed for administrative reasons.

4.2. ORDERING PERIOD

18 May 2026 – 17 May 2031

4.3. PLACE OF PERFORMANCE

Royal Air Force (RAF) Lakenheath, RAF Mildenhall, RAF Alconbury, RAF Feltwell, RAF Molesworth, RAF Croughton, RAF Fairford, RAF Blenheim Crescent, RAF Menwith Hill, RAF Welford, and RAF Barford St. John.

4.4. HOURS OF OPERATION

4.4.1. Continuity of Operations.

The Contractor shall ensure continuity of operations during periods of personnel turnover and long-term absences. Long-term absences are considered those longer than two weeks duration.

4.4.2. Normal Base Hours.

Base hours of operation are 07:30 – 16:30. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government.

4.4.3. Holidays.

4.4.3.1. U.S. Federal Holidays. The Contractor is not required to work the following United States federal holidays: New Years’ Day, Martin Luther King Jr Day, President’s Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day.

4.4.3.2. U.K. Bank Holidays. The Contractor is not required to work the following U.K. bank holidays: New Year’s Day, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Day, Boxing Day. If a bank holiday is on a weekend, a ‘substitute’ weekday becomes a bank holiday, normally the following Monday.

4.5. SECURITY REQUIREMENTS

The content and details of security documentation developed and maintained under this agreement is and shall remain the property of the U.S. Government.

4.6. BASE ACCESS

4.6.1. Base Pass Requirements

The Contractor shall submit a roster of all employees requiring access to the installation within 5 days of issuance of an agreement/award. The roster shall include the full name, current address, and date of birth of all BPA personnel that will require access. This roster will be updated as applicable as new employees are brought on or as they leave. Additionally, Contractor employees shall submit two forms of identification documents (i.e. driver’s license and national insurance number) with corresponding issue and expiration dates or their United States Social Security Number (SSN) and passport number. Please note that unescorted base passes take an estimated 90 calendar days to process (see para 3.3.3.).

4.6.2. Host Agency Check (HAC) Vetting

All local national Contractor employees must undergo Host Agency Check (HAC) vetting prior to accessing RAF installations. The Contractor shall relay all employee information to the requiring activity’s HAC manager for processing. The Contractor shall complete the required documents and return them to the HAC Manager/ Requirement Owner within five (5) days. Documents include but are not limited to the following: NAC Cover Sheet; AF Form 2583, Request for Personnel Security Action;

USAFE IMT 19, Residency Check for Employment with the United States Air Forces in Europe; Basic Check Verification Record (BCVR); and Ministry of Defense Liaison Office (MODLO) Proforma Packet for Security Clearance. If MODLO Proforma Packet is required (for foreign nationals), Contractor personnel will receive an online application link via the personal email address provided. Contractor employees shall complete the online application for background check within five (5) calendar days of receipt. If Contractor employees do not receive the email within seven (7) days, they shall notify the HAC manager. This process may take up to eight (8) weeks. During processing of the background check, the Defense Vetting Agency (DVA) may contact the employee via email, phone or post to request further information. Contractor employees are responsible to stay abreast of DVA email communications, (to include monitoring of personal inboxes and junk mail folders) in order to respond to the DVA in a timely manner. Approved security clearance is valid for five (5) years. The Government will not accept any employee with a federal conviction (or host nation equivalent) in their background check. Contractor employees who are U.S. citizens shall complete all required documents except MODLO Proforma Packet.

Security clearance will be processed with requiring activity’s Security Manager.

4.6.3. Processing.

The HAC manager is the initial approval authority who forwards the paperwork to the 48th Security Forces Squadron (SFS) for processing. The HAC manager will receive an email confirmation when 48 SFS submits the documents to MODLO. At that time, the employee may receive a “Red Top” escorted temporary installation pass. Upon completion of MODLO checks, the employee may receive a “Green Top” unescorted installation pass.

4.6.4. Base Pass Return.

The Contractor shall return all employee base passes to the CO, the Requirement Owner, or HAC manager if employees are terminated or no longer employed for this agreement. If the Contractor cannot return the base pass, the Contractor must report the First and Last Name, Date of Birth, and the reason they are no longer employed to the CO, the Requirement Owner, and HAC manager within three (3) calendar days of termination or leave of absence.

4.7. OPERATIONAL SECURITY (OPSEC)

4.7.1. The Contractor shall adhere to the following minimum requirements in support of this requirement:

4.7.2. Contractor personnel shall not discuss Government operations in public or over unprotected or unencrypted communications. The Contractor shall only transmit Controlled Unclassified Information (CUI) as directed in this PWS.

4.7.3. The Contractor shall not post to company websites, publications, newsletters, or other media any images, data or information that reveal sensitive Government operations, personnel, equipment, CUI or classified information. When in doubt, the Contractor shall coordinate company press releases related to this agreement through the Requirement Owner and CO.

4.7.4. Because observation of events, operations, physical changes, etc. may reveal National

Security Information, specific restrictions are needed to preclude unintentional release of this information to unauthorized parties. Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793. Therefore, Contractor personnel shall not disclose to unauthorized third parties, post to unofficial sites (including social networking sites) any images, data/information, or observed events that reveal sensitive Government operations, personnel, and/or equipment, including, but not limited to:

4.7.4.1. Tactics, techniques, and procedures; production or work schedules; any visible or concealed modifications, upgrades, additions to vessels, aircraft, weapons or equipment;

increases, changes, or decreases in work/deployment frequency or government personnel, vehicle, vessel, or aircraft movements; specialized equipment orders, deliveries, shipments, etc.

4.7.4.2. The Contractor shall report unauthorized disclosures and attempts to solicit this type of information by unauthorized third parties or others not affiliated with this agreement to the Requirement Owner and CO.

4.7.5. The Contractor shall remove Government-issued badges, and identification and/or conceal from plain sight when off base. The Contractor shall not leave Government-issued identification in vehicles or unprotected areas. The Contractor shall not duplicate, copy, or loan badges and passes to others. The Contractor shall immediately report lost or stolen identification badges, vehicle passes etc. to the Requirement Owner, CO, and Installation Security Office.

4.7.6. The Contractor shall practice OPSEC and implement countermeasures to protect critical information (CI) and other sensitive unclassified information, if applicable. Protection of CI shall include the adherence to and execution of countermeasures which the Contractor initiates or as provided by the Requirement Owner and/or CO, for CI on or related to this PWS. The Contractor shall utilize the Wing OPSEC Policy and Critical Information and Indicators List (CIIL) per 48 FW, 100ARW and 352 SOW directive(s) as applicable, to protect critical but unclassified information.

4.7.7. If Contractor will have access to on-base facilities or other government facilities for 30 days or longer, such as embedded contractors or participates in operations, the Contractor must complete applicable training and awareness familiarization.

4.7.7.1. Initial training may be provided by computer-based training, live training, or a combination of both. Live training may be accomplished by an OPSEC coordinator, Wing OPSEC Signature Manager, or POC from the unit requesting the blanket purchase agreement. Online training may be accomplished at https://www.cdse.edu/Training/eLearning/GS130/.

4.7.7.2. The Contractor shall ensure all employees with 30 days or longer access to on-base facilities complete OPSEC training before starting performance on this agreement.

4.7.7.3. The Contractor must maintain individual training records for compliance purposes and provide training records to the Requirement Owner and/or CO when requested.

4.8. SECURITY CLEARANCES

4.8.1. Subcontractor Credentials.

https://www.cdse.edu/Training/eLearning/GS130/

Contractor employees and subcontractor employees shall possess the proper credentials to work in the United Kingdom. Persons later found to be undocumented, or illegal aliens will be remanded to the proper authorities. The Contractor shall not receive compensation for delays or expenses incurred in order to comply with the provisions of this BPA. Furthermore, nothing in this BPA shall excuse the Contractor from proceeding with the agreement as required.

4.8.2. Badges.

The Contractor shall provide identification badges for their employees. All Contractor personnel shall wear these badges while on duty on the Government site. Badges shall identify the individual’s name, company name, and the clear, distinct marking “Contractor.” Size, color, style, etc. are to be mutually agreed to by Contractor and Government. The Contractor’s identification badge shall not be used as a requirement for installation entry, or for entry into Government-designated controlled or restricted areas.

4.8.3. Property Protection.

Property protection for the Government-owned facility where the Contractor’s primary work center is located is the responsibility of the local facility manager and local Government Security Manager, or their duly authorized representative IAW AFI 31-101, The Air Force Installation Security Program and command/local directives. The Contractor shall safeguard all Government-owned equipment and materials in his/her possession or use.

4.8.4. Non-Disclosure Agreements.

To safeguard information, non-disclosure agreements may be required for all Contractor personnel performing on this agreement.

4.8.5. Privacy Act.

Performance on this BPA may require access to Privacy Information. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

4.9. PHYSICAL SECURITY

The Contractor shall safeguard all Government-owned facilities, equipment, and materials in the Contractor’s possession or used in the day-to-day performance of the agreement.

4.10. ENVIRONMENTAL, HEALTH, AND SAFETY

The Contractor shall provide their employees with the necessary environmental, health, and safety training to ensure compliance with all Occupational Safety and Health Acts (OSHA), and local UK laws.

The Contractor shall protect the health and safety of employees and the community, minimizing the risk of environmental pollution.

4.11. ENERGY CONSERVATION

The Contractor shall comply with energy saving conservation practices as deemed necessary by the facility manager.