Attachment 1_Performance Work Statement.pdf

CUI

Maintenance and Repair of Washer and Dryers FBNC.

Maintenance and Repair of Washers and

Dryers

PERFORMANCE WORK STATEMENT

(PWS)

Fort Bragg, NC 28310

02 March 2026 Version: Final

Table of Contents

PART 1

1.0. General …………………………………………………………………………………...… Page 6

1.1. Description of Services/Introduction ……………………………………………………... Page 6

1.2. Background ……………………………………………………………………………...… Page 6

1.3. Objectives …………………………………………………………………………………... Page 6

1.3.1. Objectives Cont.

1.4. Scope ………………………………………………………………………………………. Page 7

1.5. Traffic Flow ………………………………………………………………………………. Page 7

1.6. Restoration of Real Property ……………………………………………………………. Page 7

1.7. General Information ………………………………………………………………………. Page 7

1.7.1. Period of Performance

1.7.2. Place of Performance

1.7.3. Recognized Holidays

1.7.3.1. Hours of Operation

1.7.3.2. Hours of Operation Cont.

1.7.3.3. Hours of Operation Cont.

1.7.4. Installation Closures

1.7.5. Inclement Weather

1.8. Emergency Delays ………………………………………………………………….……. Page 8

1.9. Fraud Waste and Abuse …………………………………………………………...……. Page 9

1.10. Type of Contract ……………………………………………………………………...… Page 9

1.11. Security Requirements …………………………………………………………...……. Page 9

1.11.1. Security Program

1.11.2. Access and General Protection/Security Policy and Procedures

1.11.3. Physical Security Plan

1.11.4. E-Verify Program

1.11.5. iWATCH Training

1.11.6. OPSEC Training

1.11.7. Training

1.12. Training ………………………………………………………………………………….. Page 10

1.13. Local Health Protection Conditions ……………………………………………………. Page 11

1.14. Key Control ……………………………………………………………………………… Page 11

1.15. General …………………………………………………………………………...……… Page 11

1.15.1. General

1.16. Post Award Conference/Periodic Progress Meetings …………………………………. Page 11

1.17. Government Roles and Responsibilities ……………………………………………….. Page 11

1.17.1 Contracting Officer (KO)

1.17.2. Contracting Officer’s Representative (COR/ACOR)

1.17.3. COR/ACOR Authority

1.17.4. COR or Designated Government Representative Functions

1.18. Specific Contractor Requirements, Roles, and Responsibilities ……………………... Page 12

1.18.1. U.S. Residency

1.18.2. Contractor Hiring Restrictions

1.18.3. Contractor Identification

1.18.4. Standards of Conduct

1.18.5. Contractor Key Personnel

1.18.6. Project Manager (PM)

1.18.6.1. Project Manager (PM) Cont.

1.18.7. Quality Control Manager /Assistant Project Manager (QCM/APM)

1.18.8. Lead Maintenance Technician/ Maintenance Technicians

1.18.9. Administrative Specialist

1.19. Quality Control Program (QCP) ………………………………………………………. Page 15

1.19.1. Quality Control Program Cont.

1.19.2. Quality Control Program Cont.

1.20. Emergency Services ……………………………………………………………………... Page 15

1.20.1. Emergency Medical Treatment

1.20.2 Accident Reporting

1.20.3. Environment and OSHA

1.20.4. Safety

1.20.5 Safety (Accident Investigation Report)

1.20.6. Safety Plan

1.21. Phase In /Phase Out Plan ...………………………………………………………………… Page 17

1.21.1. Phase In /Phase Out Plan Cont.

1.22. Green Procurement ………………………………………………………………………… Page 17

1.22.1 Green Procurement Cont.

PART 2

2. Definitions and Acronyms

2.1. DEFINITIONS ……………………………………………………………………...……. Page 18

2.1.1. through 2.1.21. - Definitions

2.2. ACRONYMS ……………………………………………………………………………... Page 20

PART 3

3. Government Furnished Property, Equipment and Services ……………………………. Page 21

3.1. Services …………………………………………………….……………………………… Page 21

3.2. Facilities …………………………………………………………………………………... Page 21

3.3. Utilities ……………………………………………………………………………………. Page 21

3.4. Equipment ……………………………………………….………………………………... Page 21

3.5. Materials ……………………………………………….…………………………………. Page 21

PART 4

4. Contractor Furnished Items and Responsibilities …...…………….……………………... Page 22

4.1. General ……………………………………………………………………………………. Page 22

4.1.1. General Cont.

4.2. Secret Facility Clearance ………………………………………………………...………. Page 22

4.3. Materials ……………………………………………………………………...…………... Page 22

4.3.1. Materials Cont.

4.4. Equipment ……………………………………………………………………………….... Page 22

PART 5

5. Specific Tasks ………………………………………………………………………………. Page 23

5.1. Basic Services ………………………………………………………………………...….... Page 23

5.1.1. Basic Services Cont.

5.1.2. Basic Services Cont.

5.1.3. Basic Services Cont.

5.1.4. Basic Services Cont.

5.1.5. Basic Services Cont.

5.1.6. Basic Services Cont.

5.1.7. Basic Services Cont.

5.1.8. Basic Services Cont.

5.1.9. Transportation of machines

5.1.10. Basic Services Cont.

5.2. Maintenance, Repairs and/or Replacement of Washers and Dryers ………………...…… Page 24

5.2.1. Maintenance, Repairs and/or Replacement Cont.

5.2.2. Maintenance, Repairs and/or Replacement Cont.

5.2.3. Maintenance, Repairs and/or Replacement Cont.

5.2.4. Maintenance, Repairs and/or Replacement Cont.

5.2.5. Maintenance, Repairs and/or Replacement Cont.

5.3. Annual Washer and Dryer Preventative Maintenance Services ………………………. Page 25

5.3.1. Annual Preventative Maintenance Services Cont.

5.3.2. Annual Preventative Maintenance Services Cont.

5.3.3. Annual Preventative Maintenance Services Cont.

5.3.4. Annual Preventative Maintenance Services Cont.

5.3.5. Annual Preventative Maintenance Services Cont.

5.3.6. Annual Preventative Maintenance Services Cont.

5.3.7. Annual Preventative Maintenance Services Cont.

5.4. Documentation and Reporting ………………………………………………………...… Page 26

5.4.1. Monthly Preventative Maintenance Report

5.4.2. Monthly Service Report

5.5. Removal of Equipment …………………………………………………………………… Page 26

5.5.1. Adding of Equipment

5.6. Vandalism …………………………………………………………………………...……. Page 27

5.7. Non-Fair Wear and Tear (NFWT) ………………………………………………………. Page 27

5.8. Work Stoppage ………………………………………………………………………........ Page 27

5.9. Equipment Security ………………………………………………………………………. Page 27

5.10. Damage Report ………………………………………………………………...………... Page 27

5.11. Communication …………………………………………………………………………. Page 27

5.12. Authorization to Enter Buildings ………………………………………………………. Page 27

5.13. Standard of Services Required …………………………………………………………. Page 28

5.13.1. Standard of Services Required Cont.

5.13.2. Standard of Services Required Cont.

5.14. Cannibalization/ Recycling of Machines ……………………………………………… Page 29

5.15. Historical Data …………………………………………………………………………... Page 29

PART 6

6. Applicable Publications (Current Editions) ………………………….…………………... Page 30

6.1. Applicable Publications Cont.

PART 7

7. Technical Exhibit List ……………………………………………………………………… Page 32

7.1. Technical Exhibits

PART 8

8.0 Attachment 1/ Technical Exhibit 1 ………………………………………………………. Page 33

8.1 Performance Requirements Summary (PRS) …………………………………………… Page 33

8.2 Attachment 2/ Technical Exhibit 2- Deliverable Schedule ……………………………... Page 37

8.3 Attachment 3/ Technical Exhibit 3- Washer and Dryer Site Locations/ Preventative- Maintenance Schedule ……………………………………………………………………… Page 41

8.4. Attachment 4/ Technical Exhibit 4- Service Order Form ……………………………… Page 41

8.5. Attachment 5/ Technical Exhibit 5- Estimated Workload Data ………………………. Page 41

8.6. Attachment 6/ Technical Exhibit 6- Historical Data …………………………………… Page 42

8.6.1. Historical Data Cont.

8.6.2. Historical Data Cont.

PART I

General Information

1. General:

This is a non-personal services contract to provide Maintenance and Repair of Government Owned Washers and Dryers.

• The Government will not exercise any supervision or control over the contract service providers.

• The Contractor shall perform to the standards specified in this Performance Work Statement

(PWS).

• Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

• The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items and non-personal services necessary to complete the requirements as outlined and defined in this PWS.

1.1. Description of Services/Introduction:

The Contractor shall provide all personnel, equipment, supplies, installation and repair parts, facilities, transportation, tools, materials, supervision, other items and non-personal services necessary to perform maintenance, repair, and services on Government owned washers and dryers, as defined in this PWS Part Five (5) Specific Tasks Maintenance and Repair of Washers and Dryers, except for those items specified as government furnished property and services in Part Three (3) Government Furnished Property, Equipment, and Services. This shall be done in accordance with (IAW) all the terms, conditions, general and special provisions, specifications, attachments, and exhibits contained herein or incorporated by reference. The Contractor shall ensure that all work meets or exceeds the Specified Tasks listed in part Five (5).

The Contractor shall perform to the standards in this contract.

1.2. Background:

1.2.1. Fort Bragg, North Carolina located across Cumberland, Hoke, Harnett, Moore, Richmond, and Scotland Counties, Fort Bragg consists of approximately 161,000 acres and 5,667 buildings. The population of the base consists of over 63,000 military and government civilian and Contractor personnel, as well as 62,962 resident family members.

This contract shall support the maintenance and repairs of all Government owned washers and dryers installed on Pope Army Airfield, Camp Mackall, Fort Bragg, and Aberdeen Training Facility (ATF).

1.3. Objectives:

The contractors shall provide maintenance and repair/replacement of Government owned washers and dryers, to include but not limited to, Maytag, Speed Queen, and Whirlpool washer and dryers for Pope Army Airfield, Camp Mackall, Fort Bragg, and Aberdeen Training Facility (ATF). A listing of washers and dryers by location, property number, and type is provided in Technical Exhibit (TE) #3, Washer and Dryer Site Locations/Preventative Maintenance Schedule.

The Contractor shall remove and replace government owned washers and dryers that are deemed unrepairable with the written consent of the Contracting Officers Representative (COR) approval.

1.4. Scope:

The Contractor is responsible for the maintenance and repairs of all Government Owned washers and dryers on Pope Army Airfield, Camp Mackall, Fort Bragg, and Aberdeen Training Facility (ATF). The washers and dryers shall be fully operational upon completion of repairs by the Contractor.

1.5. Traffic Flow:

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting maintenance and repair service tasks.

1.6. Restoration of Real Property:

Any damage to Government Real Property by the Contractor’s operations shall be restored to the original state at no additional cost to the Government (e.g. wall or floor damage, structural damage, damage to landscape etc.).

1.7. General Information:

1.7.1. Period of Performance:

Base period of twelve (12) months with four (4) option years of twelve (12) months each.

1.7.2. Place of Performance:

This contract stipulates that tasks will be performed across multiple locations, including barracks, administrative community buildings, and off-post training sites at Pope Army Airfield, Camp Mackall, Fort Bragg, and the Aberdeen Training Facility (ATF).

1.7.3. Recognized Holidays:

The Contractor shall not be required to perform services on recognized federal holidays nor on days observed in lieu thereof. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.7.3.1. Hours of Operation:

The normal hours of operation are between the hours of (7:00 am – 4:00 pm EST), Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

• The Contractor shall coordinate with the Contracting Officer (KO)/COR to establish a schedule for conducting business if services are required outside of normal hours of operation.

• The Contractor shall maintain an adequate workforce to ensure the uninterrupted performance of all tasks defined within this PWS when installations are not closed for the aforementioned reasons.

• The Contractor shall work on the days the Government is scheduled to work.

• No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a forty (40)-hour work week; a flexible work schedule may be considered by KO.

1.7.3.2. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled government operational activities.

1.7.3.3. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities, which shall include:

• Water faucets or valves shall be turned off after the required usage has been accomplished. Lights shall be used only in areas where services are physically performed.

• Mechanical equipment controls for heating, ventilation, and air-conditioning systems shall not be adjusted by the Contractor personnel.

1.7.4. Installation Closures:

When an unforeseen installation closure occurs on a regularly scheduled day of work, (i.e., severe weather, training holiday, day of mourning, etc.).

• The contractor shall reschedule the work to be performed the following day, unless the following day falls on a weekend, or a recognized Federal holiday, or reschedule the work on any day that is mutually satisfactory in coordination with the KO.

1.7.5. Inclement Weather:

If the Contractor suspends operations due to unsafe weather conditions, then the Contractor shall notify the KO/COR within two (2) hours.

1.8. Emergency Delays:

If the Contractor determines unsafe weather conditions or work environment is cause for an interruption of services, the Contractor shall notify the KO or his/her designated representative COR/ACOR; two (2) hours prior to curtailing operations.

• The Contractor shall obtain KO approval to resume operations.

• The Contractor shall coordinate with the Directorate of Public Works (DPW) designated representative(s) in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations.

1.9. Fraud Waste and Abuse:

In accordance with AR 11-2, Risk Management and Internal Control Program, the Contractor shall be responsible for maintaining proper conduct and good discipline within Contractor-occupied work areas.

Contractor personnel shall be encouraged to be alert to and report to designated representatives of suspected situations of fraud, waste, and abuse or other intentionally dishonest conduct observed during or in the performance of this contract.

1.10. Type of Contract:

The Government will award a FIRM FIXED PRICE (FFP) type of contract with materials and parts cost reimbursable under an Other Direct Costs (ODC) contract line-item number (CLIN).

1.11. Security Requirements:

Contractor personnel performing work under this contract shall have and maintain a Homeland Security Installation Assess Control Badge at the time of the contract start date and for the life of the contract. The individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

1.11.1. Security Program:

The Contractor’s Physical Security Plan, E-Verify Program, iWATCH and Anti-Terrorism (AT) Level I Training along with the Access and General Protection Security Policy shall form the basis of the Contractor’s security program. The Contractor’s security program is required within thirty (30) calendar days after contract award and within five business days of changes thereafter. Electronic copies shall be provided to the KO/COR. (See Deliverables Schedule, paragraph 8.2, Deliverables A001).

1.11.2. Access and General Protection/Security Policy and Procedures:

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.11.3. Physical Security Plan:

The Contractor’s Security Program must focus on physical security aspects related to contract performance.

It should outline how the Contractor will prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson targeting Contractor-controlled facilities and Government-Furnished Property (GFP).

The physical security plan must be developed in alignment with the following regulations: ARs 190-11, and 190-51; DOD 4500.9-R; Department of Defense Instructions (DODI) 5100.76 and 5220.22-M; as well as applicable Fort Bragg regulations or policies. The Contractor is required to develop and implement the physical security plan in accordance with AR 190-13.

1.11.4. E-Verify Program:

E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S. employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appears to be genuine and relates to the individual and record the document information on Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

1.11.5. iWATCH Training:

The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. (See Deliverables Schedule, paragraph 8.2, Deliverables A002).

1.11.6. OPSEC Training:

Per DoD AR 530-1 Operations Security, The Contractor employees must complete Level 1 OPSEC Awareness training. New employees must be trained within thirty (30) calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: OPSEC Awareness.

HTTPS://securityawareness.dcsa.mil/opsec/index.htm

1.11.7. Anti-Terrorism (AT) Level I Training:

All contractor employees, including subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil (See Deliverables Schedule, paragraph 8.2, Deliverables A004)

1.12. Training:

The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal provisions of FAR Subpart 9.5 and its underlying policy and principles, so that each employee will know and understand the provisions of that Subpart and the absolute necessity of safeguarding information from anyone other than the Contractor's employees who have a need to know, and the U.S. Government.

1.13. Local Health Protection Conditions:

The Contractor will comply with all national and DoD policies regarding health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the surrounding areas of Fort Bragg, North Carolina, and in cooperation with local, state, and national guidance.

The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases.

1.14. Key Control:

The Government will issue no keys, key cards nor combinations to the Contractor.

1.15. General:

1.15.1. The Contractor shall be responsible for ensuring that all personnel performing work under this contract possess and maintain current certifications as indicated in the Performance Work Statement (PWS) security requirements throughout the execution of this contract.

1.16. Post Award Conference/Periodic Progress Meetings:

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document.

• When the KO, COR and DPW management meet with the Contractor to review the Contractor's performance, written minutes of meetings will be recorded by the Government and signed by the Requirements Authority (RA) and the KO.

• The written minutes will be distributed within five (5) business days after the meeting.

• If any party does not concur with any portion of the minutes, the non-concurrence shall be provided in writing to the KO/COR within two (2) business days following receipt of the minutes.

• Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

1.17. Government Roles and Responsibilities:

1.17.1. Contracting Officer (KO):

The KO is the only person authorized to make any changes to the requirements listed on this PWS. This authority remains solely with the KO, regardless of any provisions stated elsewhere in this contract,

• If the Contractor makes any change under the direction of someone other than the KO, the change will be deemed unauthorized and will be made solely at the Contractor's risk and expense.

• All contract administration will be handled by the KO.

• Communications regarding contractual administrative matters should be directed to the KO.

• No changes or deviations from the terms and conditions will be effective without a written modification to the contract, executed by the KO.

• The KO will approve all deliverables and plans required in this PWS.

1.17.2. Contracting Officer’s Representative (COR/ACOR):

The KO will appoint a COR during the performance of this requirement.

• Additional Government personnel may be designated to assist in contract oversight IAW AR 70- 13 Management and Oversight of Service Acquisitions.

• Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense Standard for Contracting Officer’s Representative Certification.

• The COR will aid in identification and resolution of problems within ten (10) business days of identification of problem conflicts in priority, subtask requirement definitions, and other operations type problems.

• The COR will perform IAW the responsibilities and duties identified in the appointment letter.

1.17.3. COR/ACOR Authority:

A letter of designation will be issued to the COR/ACOR by the KO.

• A copy of the letter will be sent to the Contractor.

• The letter of designation states the responsibilities and limitations of the COR, especially regarding changes in cost, price estimates, or changes in delivery dates.

• The COR is not authorized to change any of the terms and conditions regarding cost, quantity, or schedule of the resulting order.

1.17.4. COR or Designated Government Representative Functions:

The COR or designated Government representative shall monitor all technical aspects of the contract and assist in contract administration.

• The COR or designated Government representative is authorized to perform the following functions:

o Ensure the Contractor performs the technical requirements of the contract.

o Perform inspections necessary in connection with contract performance.

o Maintain written and oral communications with the Contractor concerning technical aspects of the contract.

o Issue written interpretations of technical requirements.

o Monitor, document, and report Contractor's performance and notify both the KO and

Contractor of any deficiencies.

o Coordinate availability of Government-Furnished Property and provide direction or assistance for site entry requests of Contractor personnel.

1.18. Specific Contractor Requirements, Roles, and Responsibilities:

See below for Contractors Roles, Requirements, and Responsibilities.

1.18.1. U.S. Residency:

All CONUS Contractor employees shall be legal U.S. residents.

• The Contractor shall immediately remove any employee that is not a legal U.S. resident.

• Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements.

• They shall have a command of both the written and spoken English language to properly, clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.18.2. Contractor Hiring Restrictions:

The Contractor shall not hire or subcontract with off-duty or former Government employees whose employment would result in a conflict of interest as defined in DOD 5500.7-R Joint Ethics Regulation 30 August 1993, to include change dated 17 November 2011.

1.18.3. Contractor Identification:

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, and/or uniform) from Government employees.

• The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

• Contractor-owned/ leased vehicles and trailers shall be clearly identified.

1.18.4. Standards of Conduct:

1) Contractor personnel’s conduct shall not reflect discredit upon the Government.

2) The Contractor shall ensure all personnel present a professional appearance while working on the Government installation.

3) The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances.

4) The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner.

5) The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

6) The Contractor shall ensure employee conduct complies with 41 USC §423, Procurement Integrity.

7) The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

8) The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

1.18.5. Contractor Key Personnel:

The Contractor shall provide a resume of key personnel, who will be designated in writing, to the KO within one week of the contract award. (See Deliverables Schedule, paragraph 8.2, Deliverables A005).

• These key personnel shall be available during normal duty hours.

• These individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

• The Government considers the following positions as key personnel:

1.18.6. Project Manager (PM):

The Contractor shall provide a Project Manager (PM) who shall be responsible for the overall performance of the work under this contract. The name of this person shall be designated in writing to the KO. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM shall be available/on-site between the hours of 7:00 AM to 4:00 PM, Est Monday through Friday, except federal holidays or when the Government facility is closed for administrative reasons.

1.18.6.1. The PM shall meet or exceed the following minimum qualification; maintains and tests mechanical equipment, machinery, and components. Identifies damaged or broken components for replacement on machines and places orders as necessary. Requires a minimum of four (4) years of experience in the troubleshooting, repairs and maintenance of washers and dryer’s field. The PM shall be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others.

1.18.7. Quality Control Manager /Assistant Project Manager (QCM/APM):

The Contractor shall designate a full time QCM/APM on site during normal duty hours.

• The QCM/APM shall have the same requirements as the PM listed above and shall be responsible for the overall management and implementation of the Contractor's Quality Control Plan.

1.18.8. Lead Maintenance Technician/ Maintenance Technicians:

The Contractor shall provide a Lead Maintenance Technician and additional maintenance technician(s) to assist the PM and APM with daily operations and organizational tasks. All technicians shall be able to construct, maintain, and test washers and dryers, equipment and components. Identify parts for replacement on machines that need new parts and place orders as necessary. Require two (2) years of experience in the washers and dryers’ field. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision. The Lead Technician shall be National Air Duct Cleaners Association (NADCA) Air Systems Cleaning Specialist (ASCS) Certified.

1.19. Quality Control Program (QCP):

Quality Control shall be the responsibility of the Contractor. This contract requires a Quality Control Plan (QCP). The Contractor shall provide a QCP thirty (30) business days after contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation. (See Deliverables Schedule, paragraph 8.2, Deliverables A006).

• The Contractor shall ensure all Contractor employees and associated subcontractors are certified or licensed in the specific areas required by the State of North Carolina.

1.19.1. The QCP shall include Contractor’s organizational and management structure, titles, responsibilities, qualifications, work, and quality control verification. A comprehensive program to plan and deliver quality services/supplies described in the contract, prioritize services, and concentrate on the most essential services as identified in the Performance Requirements Summary (PRS).

1.19.2. Maintain inspection Files. The Contractor shall keep records on-site of all inspections conducted by the Contractor and the necessary corrective action taken. Documentation of all Contractor quality control inspections and corrective actions shall be maintained by the Contractor throughout the term of this contract.

1.20. Emergency Services:

1.20.1. Emergency Medical Treatment:

The Contractor or their employees shall immediately notify their supervisor of any incident requiring immediate emergency medical treatment.

a) The Government may provide 911 emergency support ambulance service or Defense Health Agency (DHA) medical facility, if available.

b) If injuries occur while an employee is performing work under this contract, The Contractor shall verbally notify the KO/COR NLT two (2) hours after an emergency medical event, followed by a documented summary of events. (See Deliverables Schedule, paragraph 8.2, Deliverables A007).

c) The Contractor shall be responsible for reimbursement of any cost of provided emergency medical treatment services provided to Contractor personnel.

d) Reimbursement shall be paid to the U.S. Treasury.

1.20.2 Accident Reporting:

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact.

a) The Contractor shall provide a verbal report to the KO/COR within two (2) hours of each such occurrence followed up by an email documenting each such occurrence. (See Deliverables Schedule, paragraph 8.2, Deliverables A008).

b) The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety and Occupational Health Program (Chapter 3 Accident Investigation and Reporting, Chapter 4 Contracting Safety) and DA Pam 385-40, Army Mishap Investigation and Reporting.

c) The Contractor shall be responsible for notifying OSHA in accordance with 29 CFR 1904.39 within eight (8) hours when their employee(s) is fatally injured or one (1) or more persons are hospitalized as inpatients as a result of a single occurrence.

1.20.3. Environment and OSHA:

IAW para. 1.4 Scope, any apparent conflict between compliance (with such local, State, and Federal environmental and occupational safety laws, rules, and regulations) and the requirements of the contract shall be immediately brought to the attention of the KO and authorized representative(s) (i.e., Environmental Officer, Safety Officer, and COR) verbally.

a) The Contractor shall notify the KO and authorized representative(s) via email outlining the details for each said conflict such that a final resolution is derived. (See Deliverables Schedule, paragraph 8.2, Deliverables A009).

b) The Contractor shall be liable for all fines, penalties, and costs that result from violations of, or failure to comply with para. 1.4 Scope.

c) The Contractor shall implement the following environmental objectives in accordance with FAR 23.4; FAR 52.223-1 through 52.223-5; and based on EPA-issued guidance).

d) Maximize the utilization of environmentally preferable products.

e) Maximize the utilization of bio-based products. See USDA-designated items at http://www.biopreferred.gov or 7 CFR part 3201.

f) Maximize the reutilization of nonhazardous and recovered materials.

g) Eliminate or reduce the generation of hazardous waste and the need for special material processing

(including special handling, storage, treatment, and disposal).

1.20.4. Safety:

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract.

a) The Contractor shall comply with AR 385-10, The Army Safety and Occupational Health Program.

b) All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO to halt all Contractor performance until such unsafe conditions are corrected.

c) The Contractor shall take due caution not to endanger personnel during performance of this contract.

d) Upon discovery of a serious hazard such as, but not limited to, fire, or fuel spill, the Contractor shall immediately notify the KO and designated authorized representatives verbally, followed up with an email notification. (See Deliverables Schedule, paragraph 8.2, Deliverables A010).

1.20.5 Safety (Accident Investigation Report):

The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements.

Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact.

Provide a completed copy of the required Accident Investigation Reports to the KO within five (5) calendar days of each occurrence. (See Deliverables Schedule, paragraph 8.2, Deliverables A011).

1.20.6. Safety Plan:

The Contractor shall develop and implement a safety plan for its employees.

a) The Contractor shall submit the safety plan to the KO/COR for review and acceptance within thirty

(30) business days after contract award.

b) Revisions shall be submitted to the KO/COR five (5) business days prior to the effective date of change (See Deliverables Schedule, paragraph 8.2, Deliverables A012).

1.21. Phase In /Phase Out Plan:

The Contractor shall prepare and submit (at time of award), a Phase In/Phase Out Plan to be implemented by the Contractor to the KO. (See Deliverables Schedule, paragraph 8.2, Deliverables A013).

1.21.1. The Contractor shall conduct Phase In/Phase Out IAW the following:

• The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. This will allow for orderly turnover of facilities, equipment, records and will help to ensure continuity of services.

• During the phase-in period, the incoming Contractor shall observe and become familiar with all operations pertinent to the requirements of the PWS. The Contractor shall commence all operations required by this PWS by the end of phase in period. On the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

• During the ten (10) business day transition period, immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with all operations under the contract. The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

• The outgoing Contractor is ultimately responsible for performing full services IAW the contract, during the phase-out period, and shall not defer any requirements for the purpose of avoiding responsibility or of transferring, such responsibility to the succeeding Contractor.

• To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the outgoing Contractor shall have all personnel on board during the phase-out period which is ten (10) calendar days. The outgoing Contractor shall be prepared to transition the workload to the newly selected Contractor during the ten (10) day phase-out period, which will occur at the end of the period of performance of the contractual effort.

1.22. Green Procurement.

Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

1.22.1. The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry.

The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1. DEFINITIONS:

2.1.1. CONFLICTING DIRECTIVES. Any apparent conflict between compliance with the directives, rules, and regulations identified in the contract and the satisfaction of the requirements of the contract shall be immediately brought to the attention of the KO for final resolution prior to performing the work involved.

The Contractor shall notify the KO in writing in addition to any verbal notification of such conflict as soon as possible but NLT one (1) workday of the discovery of a conflict.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER (KO). A person with authority to enter, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, so long as that direction is within the scope of the Contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. CONTRACTOR PERSONNEL. Contractor and subcontractor employees performing work under this contract.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

2.1.8. FACILITY CLEARANCE. A facility clearance (FCL) is an administrative determination that, from a national security standpoint, a facility is eligible for access to classified information at the same or lower classification category as the clearance being granted. The FCL may be granted at the Confidential, Secret, or Top-Secret level. The FCL includes the execution of a Department of Defense Security Agreement (DD Form 441). Under the terms of the agreement, the Government agrees to issue the FCL and inform the Contractor as to the security classification of information to which the Contractor will have access. The Contractor, in turn, agrees to abide by the security requirements set forth in the National Industrial Security Program Operating Manual, commonly referred to as the NISPOM.

2.1.9. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP).

Government Furnished Property (GFP) is the property in possession of or acquired by the Government and subsequently furnished to the Contractor for the performance of a contract.

2.1.10. KEY PERSONNEL. Contractor employees who are critical for achieving PWS objectives. Key personnel shall meet position qualification and experience requirements indicated in the PWS. When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract.

When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

2.1.11. LOCAL TRAVEL. Any travel that is required to perform services IAW the PWS that is within a 50-mile radius of the place of performance.

2.1.12. PERFORMANCE REQUIREMENT SUMMARY (PRS). A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.13. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.14. PROPERTY ADMINISTRATOR (PA). The authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to government property in the possession of a Contractor.

2.1.15. PROPERTY MANAGEMENT SYSTEM. System established by the Contractor that is used to manage GFP/GFE in its possession to control, use, preserve, protect, repair, and maintain.

2.1.16. QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

2.1.17. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). The Government’s organized a written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.18. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

2.1.19. SUBCONTRACTOR. One that enters a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.20. WORKDAY. The length of time during a day in which the Contractor provides services, in accordance with the contract.

2.1.21. WORK WEEK. Monday through Friday, unless otherwise specified.

2.2. ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement APP Accident Prevention Plan AR Army Regulation ArMA Army Maintenance Application CFR Code of Federal Regulations CLIN Contract Line-Item Number CMDF Controlled Material Destruction Facility CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Form 254 DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DPW Directorate of Public Works FAR Federal Acquisition Regulation GFEBS General Fund Enterprise Business System HIPAA Health Insurance Portability and Accountability Act of 1996 HSP Health Safety Plan IAW In accordance with KO Contracting Officer NLT No later than OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase-In/Phase- Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCM Quality Control Manager QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Property, Equipment and Services:

3.1. Services:

3.1.1. The Government will provide warehouse/storage space for extra inventory. This space will also be the location for all machine repair(s) that cannot be done at the original machine location.

3.2. Facilities:

3.2.1. Building J-2535 Bay 3 and Bay 4 (Government storage warehouse) can be utilized for storage of parts, to perform repair(s) to machines, and includes one (1) testing station. This does not include office space. Contact information for warehouse manager will be provided to the Contractor by the COR. The awardee can request space at Contractor’s Row on Fort Bragg with DPW facility manager. This is subject to space availability on Contractors Row.

3.3. Utilities:

3.3.1. The Government will provide all utilities in the facility to the Contractor for their use in performing tasks outlined in this PWS. The Contractor shall instruct all employees in utilities conservation practices.

The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which Include: Water faucets or valves being turned off after the required usage has been accomplished; Lights shall be used only in areas where services are actually being performed; and Mechanical equipment controls for heating, ventilation, and air-conditioning systems shall not be adjusted by the Contractor’s personnel.

3.4. Equipment:

3.4.1. The Government has approximately 3,882 Washers and Dryers for maintenance and repair identified in Technical Exhibit #3. Laundry rooms vary from containing only one (1) washer and one (1) dryer to the largest containing approximately forty-eight (48) washers and fifty (50) dryers with the possibility for some to contain even more in the future.

3.5. Materials:

3.5.1. The Government will provide a copy of the manufacturers operating procedures and the Manufacturer’s warranty. The Government will provide all labels for posting at each machine and facility.

PART 4

CONTRACTOR FURNISHED MATERIALS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General:

4.1.1. The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. Secret Facility Clearance: N/A

4.3. Materials:

4.3.1. The Contractor shall provide all the necessary supplies, tools and materials to conduct maintenance and repair operations to meet the requirements under this PWS.

4.4. Equipment:

4.4.1. The Contractor shall abide by the manufacturer’s specification brochure for parts. The Contractor shall be responsible for acquiring the repair/ replacement parts under a reimbursable CLIN for washers/dryers not covered under a warranty. An example of this could include but is not limited to physical items such as dryer vent hoses, dryer electrical cords, control boards, door latches, door strikes, detergent trays, drain hoses, control boards, knobs etc.