Attachment 1 - Performance Work Statement.pdf

Attachment 1

PERFORMANCE WORK STATEMENT (PWS)

Marine Rotational Force – Darwin (MRF-D)

Aeromedical Evacuation (AME) - Australia

1.0 General Information

1.1. Background. Marine Rotational Force – Darwin (MRF-D) requires Aeromedical Evacuation (AME) services for personnel operating during training exercises in-and-around the Mount Bundy Training Area (MBTA), Kangaroo Flats Training Area (KFTA), and Bradshaw Field Training Area (BFTA) in the Northern Territory of Australia. Due to the high-risk nature of live-fire and maneuver exercises and the limited organic medical capabilities, contracted AME is essential to safeguard the health and safety of service members.

1.2. Scope. The Contractor shall provide all aircrew, ground personnel, aircraft, supplies, and ancillary support services and equipment to perform ad hoc rotary-wing airlift AME services in support of distinct MRF-D training exercises throughout Australia. When notified, the Contractor shall mobilize and provide AME services. During periods of performance, the Contractor shall be available for tasking 24 hours per day, including weekends and holidays. AME services may need to be available for sustained (multi-week) employment. The Contracting Officer Representative (COR) or Contracting Officer (KO) shall provide advanced scheduling notification in accordance with paragraph 5.1 of this PWS.

1.3. Period of Performance (PoP). Services will only be ordered and required during the period of 15 April through 15 October 2026. The Contractor shall be Fully Mission Capable (FMC) no later than (NLT) 15 April 2026 for the performance of this contract.

2.0 Specific Tasks

2.1. Task 1 – Positioning/Depositioning Aircraft. The Contractor shall deploy/retrograde aircraft, personnel, and equipment to/from MBTA, KFTA, and BFTA as notified. The Government anticipates six (6) scheduled training events during the PoP, for an average length of 10 days per event. There will be a guaranteed minimum of six (6) positioning/depositioning taskings for the PoP. Billing shall be accomplished at a fixed price per event.

2.2. Task 2 – Perform Mission Requirements. Upon notification and as scheduled, the Contractor shall provide dedicated aircraft in a standby alert status for the duration of any scheduled training event. The Government anticipates 1,080 hours (45 days) in standby alert status during the PoP. There will be a guaranteed minimum of 18 days standby alert for the PoP. While in this status, the Contractor shall be prepared to conduct AME services, rehearsals, and sustainment training as required. Billing shall be accomplished at a fixed price for standby alert status as indicated at paragraph 5.3.1.

2.3. Task 3 – Aeromedical Evacuation. While in standby alert status, the Contractor shall provide casualty/emergency evacuation through air movement of ambulatory and/or littered patients to the next echelon of care or designated medical facilities. These facilities are estimated to be within one (1) to three (3) hours of flight time from the training location(s). Billing shall be accomplished at a fixed price for blade hour rates as indicated at paragraph 5.3.2. Billing shall be accomplished as cost-reimbursable for fuel expenses as indicated at paragraph 5.3.3.

2.3.1. AME Mission Profile.

• Collection: Fly to the closest Landing Zone (LZ) to the Point of Injury (POI); or if the casualty cannot be moved, fly directly to the POI and collect the casualty.

• Stabilization: Provide emergency resuscitation and critical care life support on the ground (pre-flight) or in-flight as needed.

• Evacuation: Transport the casualty or casualties to the appropriate medical facility as pre-designated by the COR within evacuation timelines in accordance with LP 7.3.1 ADF Land Range Orders – Dismounted (2026) and ADF-I-1 Personnel and Health Certifications Paragraph 7.25(c). This may include transportation to a military Role 2 (Shock Trauma Platoon) or similar medical unit. Hospitals utilized may include but are not limited to: Townsville University Hospital, Ingham Health Services, Tully Hospital, Royal Darwin Hospital, and Kununurra District Hospital.

2.3.2. AME Response Requirements.

• The exercise Officer in Charge, Range Safety Officer, or Director of Practice shall activate AME services via the Australian Range Control Training Area Safety (TAS) Network.

• The Contractor shall respond within five (5) minutes of notification to provide AME services.

• The Contractor aircraft shall be airborne within twenty (20) minutes of notification.

2.4. Task 4 – Training and Rehearsals. The Contractor shall conduct AME rehearsals (day or night) as authorized or required by the COR to confirm communications and the Health Support Plan while in standby alert status. The Contractor shall conduct sustainment training with on-site medical personnel throughout the PoP while in standby alert status. This training may be scheduled as necessary and will include such scenarios as table-top medical procedures, communications planning, and patient transfers to enhance capabilities and coordination.

2.5. Task 5 – Reporting. The Contractor shall generate and submit all reports in accordance with Section 6 of this PWS.

3.0 Contractor Requirements

3.1. Location Information. Training locations include Mount Bundy Training Area (MBTA), Kangaroo Flats Training Area (KFTA), and Bradshaw Field Training Area (BFTA) in the Northern Territory. Specific operating locations will be provided at the time of mission scheduling.

3.2. Aircraft Requirements. The Contractor shall provide rotary-wing aircraft as necessary. The below capabilities are required across all AME platforms.

3.2.1. General Aircraft Capabilities.

• Twin engine and capable of flying 138 mph or greater with a range of 400 km.

• Must have at a minimum one Ultra High Frequency (UHF) and one Very High Frequency (VHF) capable radio capable of transmitting with programmable side-tones to monitor Military, Range Control, and all other safety frequencies.

• Capable of transporting up to two non-ambulatory critical patients.

• Capable of landing in dusty zones with the potential for “brown out” conditions.

• Certified and capable to fly in Low Light Level (LLL) conditions and be Night Vision Goggles (NVG) capable, including NVG lighting in the aircraft.

• Aircraft shall be equipped and crew trained to fly under Instrument Flight Rules

(IFR).

3.2.2. Rotary Wing Capabilities.

• Must be capable of winching, retrieving, and treating a non-ambulatory patient without landing.

• Must be capable of landing and taking off from a 100’ X 100’ LZ.

• Must be able to carry a suitable amount of fuel to travel from the exercise area to the designated hospital in accordance with paragraph 2.3.1 and land with Civil Aviation Safety Authority (CASA) minimum fuel requirements.

3.3. Personnel Requirements. Contractor personnel shall comply with all applicable regulations and directives specified in the PWS, to include DFARS 252.225-7040, Contractor Personnel Supporting U.S. Armed Forces Deployed Outside of the United States.

3.3.1. Program Manager (PM). The Contractor shall provide a primary and alternate 24-hour PM contact (name, phone number, and e-mail address). The Contractor shall notify the Government immediately of any change in the PM.

The PM must have the authority to dispatch aircraft, coordinate schedules, and make decisions to ensure services are performed as required. During periods of standby alert status, the Contractor is required to maintain a 24-hour Operations Center. To the maximum extent practicable, the PM and all other personnel must speak English.

3.3.2. Aircrew. The Contractor shall provide at least one aircrew (including one pilot and one aircrew officer) for each primary aircraft. Aircrew members shall be trained, qualified, and maintain proficiency and comply with duty day requirements in accordance with the applicable U.S. Federal Aviation Administration (FAA) Regulation (Part 121, 133, and 135) or equivalent Civil Aviation Safety Authority (CASA) regulations.

3.3.3. Aircraft Maintenance Personnel. Aircraft maintenance personnel shall be trained, qualified, and maintain proficiency in accordance with the applicable FAR Part 135, 32 CFR Part 861, and/or other applicable CASA regulations.

3.3.4. En-route Care Team. The Contractor shall provide an en-route care team to provide emergency medical services on board the aircraft. At a minimum, the team shall consist of an Aeromedical Crew Member (ACM) Level 4 Physician (or equivalent) and an ACM Level 3 Flight Nurse (or equivalent).

3.3.4.1. ACM Level 4 Physician (or equivalent) Qualifications.

• Shall be a registered physician and have licensure in good standing with Australian Medical Agencies.

• Preferred to be a fellow of the Australasian College for Emergency Medicine (ACEM) but may be a Member of the Australian & New Zealand College of Anaesthetists (ANZCA), or the College of Intensive Care Medicine (CICM) at a minimum.

• Shall have a minimum of two (2) years of post-residency medical work experience.

• Shall maintain proficiency in emergency and critical care skills.

• Shall have certifications for Advanced Cardiac Life Support (ACLS) and

Advanced Trauma Life Support (ATLS) qualifications, or Australian equivalents.

• Shall have Critical Care Air Transport education and experience.

• Shall maintain these certifications throughout the period of this contract.

• Shall be familiar with aerospace physiology and medical care in-flight.

• Required to have rotary wing AME experience commensurate with accepted standards.

• Proficient with ventilated transfers.

• Capable of managing (including in-flight):

o Severe trauma and severe acute medical conditions.

o Intubations, intravenous resuscitation and drug administration including blood transfusions.

o Cardiac defibrillation and chest compression; airway management and oxygen therapy.

o Management of head, spinal, chest abdominal and peripheral limb injuries.

o Control of external hemorrhage; heat casualties, envenomation.

o Treatment of gunshot wounds and other injuries sustained by a

“battle casualty”.

o Other common injuries and illnesses that require aeromedical transport to a higher level of medical care.

3.3.4.2. ACM Level 3 Flight Nurse (or equivalent) Qualifications.

• Shall be a Registered Nurse or shall be a Registered Intensive/Critical Care Paramedic and have licensure in good standing.

• Shall have at least two years Intensive Care Unit (ICU) or Emergency Department (ED) experience. Work experience shall be current within the last six years.

• Shall have completed specialized aeromedical or enroute care training through an approved course. Preferred formal exercise and experience in air transport nursing medicine.

• Shall have certifications for Advanced Cardiac Life Support (ACLS), or Australian equivalent.

• Shall maintain these certifications throughout the period of this contract.

• Shall be familiar with aerospace physiology and medical care in-flight.

• Shall have rotary wing AME experience commensurate with accepted standards.

• Be proficient with ventilated transfers.

• Shall be capable of managing (including in-flight):

• Severe trauma and severe acute medical conditions.

• Intubation, intravenous resuscitation and drug administration including blood transfusions.

• Cardiac defibrillation and chest compression; airway management and oxygen therapy.

• Management of head, spinal, chest, abdominal and peripheral limb injuries and illnesses that require aeromedical transport to a higher level of medical care.

3.4. Certifications and Approvals.

3.4.1. Air Carrier Information. All aircraft must be licensed, operated, and maintained in accordance with all applicable rules of the FAA, CASA, Department of Transportation (DOT), and Department of War (DoW). The carrier shall have a current FAA/CASA authorization certificate to operate over specified routes and airfields under IFR and/or VFR conditions.

3.4.2. CARB Approval. In accordance with 10 U.S.C. 2640, 32 CFR 861 and DODI 4500.53, the DoW Commercial Airlift Review Board (CARB) will evaluate and approve air carriers. The Contractor shall obtain all necessary certifications to perform the tasks in this PWS. These certifications will be reviewed by the Contracting Officer during source selection.

3.4.3. Required Rotary Wing Certifications (FAA Operations Specifications or equivalent CASA Operations Specifications).

• A003 Aircraft Authorization

• A021 Helicopter Air Ambulance (HAA) Operations

• A050 Helicopter Night Vision Goggle Operations (HNVGO)

• D093 Helicopter Night Vision Goggle Operations (HNVGO) Maintenance Programs

• FAA Part 133 Certificate with operations specification with A044 – Class D Operations Involving Carriage of Persons

3.5. Contractor Performance and Quality.

3.5.1. Operational Readiness (OR). Aircraft shall be FMC status for 100% of scheduled airlift taskings. FMC status is defined as any calendar day in which the aircraft is airworthy and available for tasked flights with a crew co-located and in stand-by status.

3.5.2. Maintenance. The contractor shall perform all scheduled and unscheduled maintenance, providing all parts, tools, labor, and expertise. Maintenance downtime will be coordinated with the COR.

3.5.3. Non-Mission Capable (NMC). NMC is defined as any period the aircraft cannot fly due to carrier-controlled reasons (e.g., maintenance, crew availability). No invoice may be submitted for any period an aircraft is NMC.

If an aircraft launches but returns to base for carrier-controlled reasons without completing a mission leg, it will be considered NMC for that entire day.

3.5.4. NMC Repair Plan. In the event an aircraft becomes NMC, the contractor must submit a repair plan to the KO and COR NLT 48 hours after the aircraft becomes NMC.

3.5.5. Quality Control Plan. The contractor shall develop and implement a commercial quality control plan. A copy shall be provided to the Government within 15 days of contract award. Records shall be made available to the Government upon request.

3.5.6. Insurance. The contractor shall procure and maintain aircraft, cargo, and/or passenger liability insurance in accordance with the host nation’s statutory limits and 14 CFR 205.5.

3.6. Mission Conduct.

3.6.1. Mission Planning. The Contractor's pilot shall assess the current situation (weather, Notices to Airmen, terrain, etc.) to make an accurate risk assessment before performing a mission. Pilots shall make all flight-related decisions and are responsible for flight safety. The Contractor may refuse any mission for safety reasons, which must then be rescheduled.

3.6.2. Foreign Clearance. Contractors shall adhere to the guidelines in the DoD Foreign Clearance Guide (FCG), https://www.fcg.pentagon.mil, for obtaining all necessary civilian and diplomatic clearances.

3.7. Medical Equipment. The Contractor shall provide and properly maintain all necessary medical equipment to facilitate in-route medical care. Medical equipment needs to be portable and battery powered to allow for removal from aircraft to be used at Point of Injury (POI) pickup. Contractor shall ensure proper selection of medical equipment based on nature of mission in order to optimize patient care.

Contractor shall be responsible for providing all controlled substances related to https://www.google.com/url?q=https%3A%2F%2Fwww.fcg.pentagon.mil patient care. Contractor shall have provisions to store and administer controlled substances in compliance with local laws and regulations.

3.7.1. Hoist (Rotary Wing Only). The Contractor shall perform hoist recovery operations as necessary. Capable of winching, hoisting, retrieving, and treating a non-ambulatory patient, without landing. The Contractor shall perform hoist recovery operations utilizing Contractor-provided jungle penetrator type device or basket litter as necessary

3.7.2. Night Vision Goggles (NVG). The carrier shall be approved and certificated for NVG operations by the FAA, CAA or CASA. Aircraft shall be equipped and aircrew shall be trained and proficient.

4.0 Government & Contractor Responsibilities

4.1 Ramp Space/Parking. Contractor responsibility, with Government assistance as available/necessary.

4.2 Lodging. Contractor responsibility. All travel, lodging, subsistence, and per diem costs are the sole responsibility of the Contractor and should be factored into the quoted price for standby alert status as indicated at paragraph 5.3.1. The Contractor shall plan for and be responsible for a contingency evacuation of its personnel.

4.3 Loading and Unloading. The Government may provide patient loading assistance at its discretion. The contractor shall be prepared to perform all patient loading and unloading in the absence of Government support.

4.4 Office and Working Space. The Government will provide office space in an exercise area when feasible, requiring coordination with the COR.

5.0 Scheduling and Billing

5.1. Mission Scheduling. Prior to each exercise and NLT 45 days prior to the start, the COR or KO shall notify the Contractor of the specific schedule via email. A general schedule will be provided at the final planning meeting. The final planning meeting can be a virtual meeting between the COR and the Contractor Representative. In person attendance at the final planning meeting is not required. The COR shall notify the Contractor of finalized start/end dates NLT 96 hours prior to the start of the exercise.

5.1.1. Cancellation or Schedule Change. The COR or KO shall notify the Contractor of cancellations or schedule changes at least 24 hours before the anticipated mobilization time.

5.2. Preplanning Meetings and Briefings. Contractor personnel, including aircrew and PMs, may be required to attend briefings to ensure safe mission planning and execution.

5.3. Billing and Invoicing.

5.3.1. Standby Alert Status. Standby alert status shall be billed on the basis of FMC hours. Any hour the aircraft is NMC for carrier-controlled reasons is non-billable.

All services provided, excluding fuel and blade hours, shall be compensated via the standby alert hourly rate. The COR must certify FMC standby alert hours prior to invoice submission.

5.3.2. Blade Hours. Blade hours are calculated from when the rotary wing aircraft moves under its own power for flight until it is powered off. Start-up/spool-down time and maintenance flights are not included. Blade hours shall be reported and billed in hours and tenths of hours. The COR must certify actual blade hours prior to invoice submission.

5.3.3. Fractional Hours. Fractional hours shall be determined using the following table.

Minutes Parts of hour 0 0.0 1-6 0.1 7-12 0.2 13-18 0.3 19-24 0.4 25-30 0.5 31-36 0.6 37-42 0.7 43-48 0.8 49-54 0.9 55-60 1.0

5.3.4. Fuel. Fuel is to be procured by the contractor and will be reimbursed at cost as supported by paid receipts segregated to the performance of this contract. A record segregating fuel purchases specific to this contract shall be provided with each invoice. The cost of positioning or transporting fuel should be included in the positioning/depositioning task.

6.0 Reporting Requirements. The Contractor shall provide the reports indicated below.

Reports shall be submitted by the following business day unless otherwise specified.

6.1. Event Reporting. Contractor shall notify the KO or COR of any event involving the aircraft, aircrew, or other Contractor employees. Notification is not restricted to safety events, but includes events which impact, or may impact, the health or welfare of personnel, such as sickness from disease; death of employee; animal bites, etc. The Contractor shall also notify the KO or COR of any engagements with other government agencies, such as the Australian Defense Force, related to performance under this contract. Notification shall be made by the most expeditious means available considering the seriousness of the event but under all circumstances is to be made no later than the next business day. A final notification, which provides a summary of the event and the cause, is to be provided to the KO and COR within 30 calendar days of resolution. Interim reports may be requested by the KO when a final notification cannot be provided within 30 calendar days of the event. Notifications shall include:

• Contractor Name, and employee name(s), as applicable

• Date and time of the event

• Nature of the event

• Summary of event including personnel involved, actions taken, and actions planned

• Expected date for follow-up or resolution

6.2. Notice of Accidents or Incidents. When a Contractor’s aircraft is involved in any accident while under performance of the U.S. Government awarded contract, the Contractor shall transmit the information in paragraph above to Headquarters Air Mobility Command (AMC), via HQ AMC/A3B, Scott AFB IL (618) 229-4801/DSN 779-4801 or the HQ AMC/A3B Safety Manager at 618-229-2106/DSN 779-2106.

Accident and incident information shall be provided to HQ AMC and KO on the next business day by the most expeditious means available. Accidents and incidents are defined in 49 CFR, Part 830. Report to include:

• Contractor and trip number

• Aircraft type and number

• Date and time of the accident or incident

• Last point of departure and point of intended landing of the aircraft, as applicable

• Nature of the accident or incident and extent of known damage to the aircraft, if any

• Total number of crewmembers and passengers on board

• Number of injured and fatalities aboard the aircraft

• Condition of baggage or Government-owned material, if any, on board

6.3. Aircraft Medical Incidents. Report all aircraft medical incidents in flight or while passengers are under the control of the pilot in command to the COR, at the next enroute station for in flight incidents or the station where the incident occurs. On the next business day, notification shall also be made to the KO, via telephone or e-mail.6.4.

6.4. DoW Casualties. In cases where a death of U.S. Service member occurs on a Contractor’s aircraft, the Contractor’s onboard medical team shall immediately notify the COR for proper reporting to the U.S. military chain of command. If available, include the following: Full Name, EDIPI (from Military ID Card), and component of Military Service identified as Army-USA, Air Force-USAF, Navy-USN, Marine Corps- USMC, Coast Guard-USCG, or other DoW agency, as appropriate. If death of a U.S.

Service member occurs, the Government may conduct an investigation regarding the circumstances surrounding the death, during which the Contractor shall provide all requested information. The KO shall be notified no later than the next business day.

6.5. Patient Care Report. Contractor shall provide a final report of patient disposition to the designated Government official or COR once the patient transport is complete. The information shall be completed within one (1) hour from mission completion. The report shall contain the medical facility admitted to, the name of the physician-patient turnover conducted, the time of turnover to the medical facility, and the patient health status at the time of turnover.

6.6. Daily Administrative Reporting. During the POP, Contractor will provide the following reports to the COR and Contracting Office: daily Situation Report (SITREP) and Sortie Report. The Government will utilize the reports for planning, invoice validation and performance tracking purposes.

6.6.1. Daily SITREP Report. Will be in a format approved by the KO and COR. The report will be submitted no later than (NLT) 0800 local time each morning and will be the basis for operational readiness (OR) calculations. It must match the daily Sortie Report as reported for NMC/FMC for aircraft status. It will include, at a minimum, the hub location, aircraft registration number, aircraft type, aircraft status, date/time of last status change, cargo hook status (if rotary wing), and comment blocks. Mandatory comments include aircraft swaps and spare utilization (if applicable), reason for NMC, e.g., Non-Mission Capable Maintenance (NMCM) or Non-Mission Capable Supply (NMCS) to provide examples and other important notes. (Sample Status Codes may be found in AFI 21-203, Equipment Inventory, Status and Utilization Reporting, Attachment 2). A larger comment block will be used to communicate estimated repair times or pending scheduled maintenance to notify the KO, COR, and Tasking Authority when the aircraft may be utilized for planning purposes. The SITREP will also list total required versus on-hand personnel for that day by duty description. This report shall be submitted to the KO and COR via E-Mail NLT 0800 local time each day, with updates as required, to reflect aircraft status changes.

6.6.2. Daily SORTIE Report. The Sortie Report will be in a Microsoft Excel format and include, at a minimum, a row entry for each calendar day (one row entry per aircraft), aircraft type, registration number, aircraft status, aircrew names and location, starting hub, ending location, total passengers carried, recorded hours in standby status, recorded hours performing AME/rehearsal, a comment block, fuel added while in standby status (in gallons), total legs flown, sling loads (if applicable), and all intermediate locations flown. Each row will include all this information per day whether the aircraft flew or not. The comment block will be used to annotate reasons for not flying or mission abort, (e.g., maintenance, weather, no tasking, etc.). The report will also include cumulative totals, as well as filterable totals by selected date range and additional selectable column filters.

The contractor shall provide these records to the KO and COR via E-Mail at the end of the mission day. Additionally, a copy of the SORTIE report filtered to the appropriate invoice period shall be submitted with each invoice for billable hours (i.e., standby, flight, blade).

7.0 Security

7.1. General Security. All daily work associated with this PWS is at the unclassified level or Controlled Unclassified Information (CUI). The Contractor shall have valid clearances to enter all ranges and exercise sites operated and managed by Australian Defense Force (ADF) Range Control.

7.2. Health Insurance Portability And Accountability Act of 1996 (HIPAA). Public Law 104-191. The Federal Government is required to comply with the HIPAA. HIPAA was implemented by the U.S. Department of Health and Human Services, Office of Civil Rights, under 45 Code of Federal Regulations, Parts 160, 162, and 164. The Contractor shall comply with HIPAA requirements. Additional information is available at http://www.hhs.gov/ocr/hipaa/. One hundred percent (100%) compliance is required at all times. Failure to comply with this clause will result in Termination and the Government will seek all remedies available under statute and regulation, including acquisition of similar items from another contractor and charging the Contractor with any excess reprocurement costs together with any incidental or consequential damages incurred because of the termination.

7.3. Aircraft Security. The Contractor shall establish a program to prevent theft of aircraft.

At military installations, the military shall be responsible for security processing.

7.4. Operations Security (OPSEC) Requirements. The prime contractor and all subcontractors shall provide protection for sensitive unclassified information to limit unauthorized disclosures of critical information. The prime contractor and all subcontractors shall employ the countermeasures listed below to protect that information. These OPSEC requirements will be in effect throughout the life of the procurement from award through the conclusion of services at the end of the period of performance or other procurement termination. In any case where uncertainty or ambiguity regarding OPSEC measures exists, the contractor shall consult the requirements or contracting office’s OPSEC coordinator as soon as possible.

7.4.1. Countermeasures to Unauthorized Disclosure. Countermeasures are required to negate the susceptibility of critical information to exploitation by an adversary or competitor. The contractor shall protect all critical information listed in a manner appropriate to the nature of the information, including use of the necessary countermeasures as listed below applicable to specific items:

• Refrain from including critical information in contract and budget documents, presentations, press releases, and other publications to that which is essential to the performance of this requirement.

• Encryption or password protection of electronically stored critical information.

• Encryption or password protection of e-mail containing critical information.

• Storage of hard copy critical information and storage media in locked containers when not in use.

• Transmission of critical information to the minimum set of recipients with a need to know.

• Immediate and appropriate destruction in a manner precluding reconstruction of all critical information no longer needed under this contract. In accordance with the Privacy Act of 1974 and HIPAA Act of 1996.

• Restricting verbal discussion of critical information to venues and circumstances that prevent the monitoring and interception of the discussion by unauthorized personnel.

• Refraining from the use of unencrypted telephones to transmit critical information.

• Refraining from the use of foreign postal systems to ship critical information.

• Promptly retrieving documents containing critical information printed on printers accessible by persons without a need to know the critical information.

• Use of cover pages or other appropriate means to prevent the viewing of critical information by unauthorized persons.

• The contractor shall notify the COR, KO, and USTRANSCOM security office immediately of all known and suspected compromises of critical information.

If the COR cannot be reached, the contractor shall notify the supported command duty officer if after normal work hours.

8.0 Deliverables Schedule

All deliverables shall be submitted electronically to the COR in Microsoft Office format.

PWS

Para.

Deliverable Title Initial Delivery Due Date

Government Review

Timeframe

Final Delivery Due Date

3.5.4 NMC Repair Plan NLT 48 hours

after the aircraft becomes NMC

NLT 48 hours after submission

N/A

6.1 Event Report (any

event involving the aircraft, aircrew, or Contractor employees)

NLT the next business day

NLT 24 hours after submission

NLT 30

calendar days of resolution

6.5 Patient Care

Report

NLT 1 hour from mission completion

NLT 12 hours after submission

N/A

6.6.1 Daily SITREP

Report

NLT 0800 local time each morning while in standby status

NLT 24 hours after submission

N/A

6.6.2 Daily SORTIE

Report

NLT 2359 at the end of the mission day

NLT 24 hours after submission

N/A

9.0 Performance Requirements Summary (PRS)

Task PWS Para.

Performance Standard

Performance Metrics

Acceptable Quality Level

Positioning / Depositioning Schedule

2.1 Contractor shall

mobilize to the required staging area as planned by the

COR.

As planned, the Contractor is staged by the prescribed time.

Contractor aircraft, personnel, and equipment is staged and prepared to provide AME services 90% of the time.

Mission Requirements 2.2 The Contractor shall notify the COR or appointed Exercise Officer when staged and ready to perform duties. The contractor is prepared to conduct on-call training and rehearsals.

While on standby, the Contractor shall respond within 5 minutes to perform AME tasking.

Contractor responds to tasking within 5 minutes 90% of the time.

Medical Evacuation 2.3 The Contractor shall perform all aero medical evacuation services as requested.

The contractor transports patient(s) from designated pick-up location to medical facility

The Contractor is airborne within 20 minutes of activation.

Contractor is airborne within 20 minutes 90% of the time.

Reports 2.5 & 6.0

The Contractor shall generate and submit all reports when requested.

The Contractor shall generate and submit all reports when requested no later than 3 days.

Reports are submitted within 3 days 90% of the time.