Attachment 1 - Performance Work Statement.pdf
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- Attached to
- Security and Law Enforcement Services
- Solicitation number
- W912HY-25-R-A0010
About this file
This document is a Performance Work Statement (PWS) for Security Guard Services for the U.S. Army Corps of Engineers (USACE) Galveston District. The contract requires a security contractor to provide guard services at the Fort Point Reservation in Galveston, Texas, covering warehouses, Annex Building, boat yard, parking lot, fishing pier, and Jadwin building. Key requirements include providing a minimum of 314 on-duty service hours per seven-day workweek, with guards responsible for protecting government property, personnel, and facilities against threats such as theft, vandalism, espionage, and sabotage.
The PWS outlines extensive personnel qualifications, including minimum two years of security experience, a high school education, state security certification, and passing background investigations. Guards must meet strict physical, appearance, and training standards, including firearms qualification, medical examinations, and ongoing training in areas such as use of force, emergency procedures, and specific facility protocols. The contract includes provisions for roving patrols, entrance gate security, weekend/seasonal guards, and specialized security measures like vehicle searches and active shooter response. The contract term is twelve months with options to extend for four additional 12-month periods, with potential for additional emergency guard services as needed.
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SECTION C - DESCRIPTION/SPECIFICATIONS:
PERFORMANCE WORK STATEMENT
SECURITY GUARD SERVICES
USACE Galveston District Security and Law Enforcement Services
Dated: 9/16/2025
1. SCOPE OF WORK. The contractor shall provide all work and materials necessary (management, supervision, manpower, equipment, and supplies) to provide guard services as described herein, except as provided by the government (in paragraph 9a).
2. PLACE OF PERFORMANCE. USAED Galveston, Fort Point Reservation (warehouses, Annex Bldg, Boat yard, parking lot, fishing pier, and Jadwin building), Galveston, Texas.
3. SECURITY REGULATIONS. The Galveston District Guard Manual is the definitive document for contractor performance. It was produced along the guidelines of pertinent army regulations, which are also specified. The guard manual will be reviewed at least annually by the District Security Manager (DSM) and updated as often as he/she deems necessary. Guard manual updates and minor policy changes will be published and followed by the contractor without modifying the contract unless the action causes a change in the contract price.
4. BASIC SERVICES REQUIRED. Provide no less than 314 on-duty service hours, per seven-day workweek as described in the District Guard Manual. Provide security guard services for the buildings and grounds of the U.S. Army Engineer District Galveston, Fort Point Reservation. Perform all necessary services to assure the safety and protection of government property and personnel against injury or death, molestation, harassment or intimidation and loss or damage from any preventable cause including but not limited to; fire, theft, embezzlement, damage or destruction, trespass, espionage, or sabotage.
5. SECURITY PERSONNEL QUALIFICATIONS. To be eligible to perform under this service contract, each employee must meet the requirements listed below, to the satisfaction of the Contracting Officer's Representative (COR). The contractor shall submit the following documents to the COR within five working days before any contractor personnel starting on the contract: A signed narrative report attesting to each employee's qualifications and verification that the records are accurate. A current Certification of Medical Examination (SF 78) for each contract employee, signed by a licensed physician, attesting to the fitness for duty criteria.
Statement of personal history (SWG Form 579), Questionnaire For Public Trust Positions (SF 85P), Fingerprint Chart (FD 258), a Criminal Records (History) Statement for each guard from the Galveston County Clerk's office, meet the Height/Weight Standards (SWG Form 596) identified in the Guard Manual, and a certificate of training on the use of the Collapsible Baton and the SWG duties.
a. Personnel Security/Investigations. Shall be completed by Contractor.
(1) The contractor shall submit a Criminal Records (History) Statement from the Galveston County Clerk's office for each contract employee scheduled to work under this contract for less than six months. The statement with the official seal will be provided to the SWG Contracting Officer Representative (COR) no later than five (5) working days after the contract is initiated.
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(2) The contractor shall immediately initiate a background investigation, National Agency Check with Inquiries (NACI) through the Office of Personnel Management (OPM) on all employees that are scheduled to work under this contract for longer than six months. The Galveston District Security Office will process the investigation information (SF 85P, OF 306, and FD 258) for all contract employees working at the Galveston District HQS or its subordinate Area/Project offices.
b. Education. Possess a high school education or equivalency, and be able to communicate effectively in English, both verbally and in writing. Successfully complete the Security Commission Course, certified by the state of Texas. Must be able to read and comprehend detailed training instructions, rules, orders, and regulations, and react to these documents accordingly.
c. Experience. A minimum of two years of experience in security (civilian community law enforcement, military service law enforcement, or security, commercial or industrial guard service or security). Supervisors must have a minimum of two years administrative and supervisory experience in the security and law enforcement field.
d. Character. Have a completed SF 85P (Questionnaire For Public Trust Positions) on file and the results of a Background Investigation (BI) or documents showing that the BI is being conducted.
e. Age. All contractor employees shall be a minimum of twenty-one years of age, verified on SWG Form 579 (Statement of Personal History). Age requirements may be waived for veterans of military service and for active duty personnel.
f. Health. The contractor shall ensure that all contract employees assigned are well groomed and present a neat appearance, and in good general health without physical defects or abnormalities which would interfere with the performance of duties. They should be free from any communicable disease. Possess binocular vision, correctable to 20/20 (Snellen), and shall not be colorblind. They shall be capable of hearing ordinary conversation at twenty (20) feet and whispered conversation at ten (10) feet without benefit of artificial hearing devices. Physical qualifications shall be evidenced on (Standard Form 78) Certificate of Medical Examination that is not more than three years old. Meet the height/weight standards as specified in the Guard Manual, Appendix 1 to Annex F. Physical examinations shall be administered by a licensed physician and the completed SF 78 submitted to the DSM, prior to the contract employees' assignment to duty.
g. Appearance. Wear contractor-furnished uniforms, adhere to the general grooming requirements and meet height/weight standards listed in the Galveston District Guard Manual, Annex F.
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6. TRAINING REQUIREMENTS. To be eligible to perform under this contract, each contract employee must meet the training and certification requirements listed below. All training must be provided by the contractor.
a. Special Requirements for Supervisors. Supervisors must be individuals of unquestionable integrity who display a mature attitude and exercise good judgement.
Supervisors must successfully complete supervisory training in addition to basic training.
Supervisory training shall be specialized to include techniques for issuing written and verbal orders; uniform clothing and grooming standards; post inspection procedures; and employee motivation. Each supervisor shall have a background with a minimum of two (2) years of successful experience in field supervision, (i.e., civilian community law enforcement, military service law enforcement, commercial or industrial guard service or security). However, the contractor shall have the prerogative of requesting the approval of a supervisor without two (2) years experience with sufficient documentation to support his selection.
b. Finger Print Training. Guards on duty must receive some hands-on training with the finger print kit (located at the SWG Guard Control Center and in the Jadwin Bldg Library, Room 308a) and be able to provide routine fingerprinting for SWG personnel as required.
c. Training/Firearms Qualifications. All Security personnel shall be trained in accordance with the requirements of AR 190-56, The Army Civilian Police and Security Officer Program and as identified in the Security Guard Manual. Specific training requirements are identified in Appendix C. The contractor bares full responsibility for accomplishment of training and shall ensure all personnel receive training identified under this contract. The guards shall be weapons qualified with a 9mm or equivalent for a minimum of two years.
d. Guard Manual and AR 190-56 Training. Each member of the Guard Force shall successfully complete training on the subjects specified in AR 190-56, and the Guard Manual within 30 calendar days of their assignment to duty for this contract. A summary these training requirements and the minimum number of hours that must be spent on each topic included in App. C, Attachment 2. The Contractor shall certify in writing to the Contracting Officer Representative (COR) within 30 calendar days after contract start date, that assigned employees have satisfactorily completed instruction in each of the required subjects, or have equivalent training by virtue of previous training and/or experience. This certification shall list employees by name and shall include evidence of previous training and experience, if any. A similar certification shall be provided for each new employee within 30 calendar days after they begin.
e. Firearms Proficiency Training and Qualification. Each member of the Security Guard Force shall be trained and qualified to meet the minimum standards specified in AR 190-56 and the laws of the State of Texas, including initial training and qualification, sustainment training, and annual requalification.
f. No member of the Security Guard Force shall bear a firearm on the installation or be assigned to an armed post until a written certification of firearms qualification has been provided to the Contracting Officer and the Security Officer has successfully completed training in the use of deadly force. A summary of firearm proficiency and training requirements from AR 190-56 is included in Appendix C.
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g. Firearms Licensing and Permits. The Contractor shall ensure that each member of the Security Guard Force complies with all current state and local firearms suitability, licensing, and permit requirements. The Contracting Officer shall be immediately notified should such permits be terminated, revoked, or suspended at any time and the Security Officer (s) affected shall be immediately removed from the work site.
7. UNSATISFACTORY PERFORMANCE. Each month, contractor performance will be compared to standards and acceptable quality levels used in the Service Delivery Summary (Section J). If performance in any required service is unsatisfactory, and the unsatisfactory performance is clearly the fault of the contractor, a discrepancy report will be prepared.
PERFORMANCE REQUIREMENTS
MAXIMUM ALLOWABLE DEGREE OF DEVIATION FROM REQUIREMENT
8. WORK REQUIRING SURVEILLANCE: The table below identifies the work that will require
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9. CRIMINAL LIABILITY. Disclosure of information relating to the services required hereunder to any unauthorized individual, or failure to safeguard any classified information that may inadvertently come to the contractor or any person under its control in connection with work under this contract may subject the contractor, his agents and/or employees to criminal liability under Title 18 of the United States Code.
10. SUPPLIES, MATERIALS, EQUIPMENT AND INSTRUCTIONS.
a. Furnished by the Government.
(1) Access to the pertinent regulations and Guard Manual. All guards will maintain a current copy of the District Guard Manual at each post. A detailed review of the manual shall be provided as part of each employee’s initial training, and each time the Guard Manual is modified. No guard will be assigned to duty unless thoroughly knowledgeable of and understands the Security Guard Manual.
(2) Electrical and mechanical equipment where installed, such as alarm and surveillance systems, communications equipment, closed-circuit televisions, including written operating procedures and instructions. Complete and current inventories, repair, and maintenance of equipment will be maintained by the DSM.
(3) Telephones deemed necessary by the government for the conduct of official government business under the contract and Admin forms/ID Badges for employees.
(4) Security Guard workstation (Control Center) and at the Guardhouse, desk, chairs, office equipment, excluding office machines (as deemed necessary by the government).
(5) Radio Equipment. Four portable (two frequency), walkie-talkie radios
(Motorola type), 200 meters range, crystals, batteries, battery charger(s) & other accessories.
The accessories shall include a radio speaker and microphone that attaches to the shirt collar.
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b. Accountability for Government Property. All property furnished by the government under this contract shall remain the property of the government. Upon termination of the contract, the contractor shall render an accounting of all such property, which has come into his possession under this contract within 3 days. All equipment issued by the government to the contractor will be issued on ENG Form 4900 (Property Control Receipt). Any property furnished by the government to fulfill contracted requirements which is lost or damaged as a result of improper use or negligence by the contractor's employees, will be repaired or replaced by the government and the cost incurred shall be deducted from the contractor's invoice.
c. Use of Government Property. Government property (to include telephones) shall be used for official government business only in the performance of this contract. Government property shall not be used in any manner for any personal advantage, business gain, or other personal endeavor, nor shall property be removed from the installation by the contractor or the contractor's employees.
d. Furnished by the Contractor. The contractor shall furnish and maintain in acceptable condition, at no cost to contract employees, all items of uniform and equipment necessary to perform work required by this contract, as discussed in this paragraph. The contractor will not charge any application or administrative fees to any security personnel under this contract.
(1) Uniforms. All contract employees shall be required to wear identical uniforms while on duty and adhere to basic standards and usage prescribed in the Guard Manual.
Uniforms shall be contractor-furnished, full uniform with accessories.
(2) Weapons. A sufficient number of weapons shall be provided such that no
Security Officer is left unarmed during required cleaning of weapons. The weapons shall be semi-automatic in either .9mm, or .40 caliber as manufactured by Glock, Beretta, or Smith/ Wesson. Barrel lengths shall be no less than 4 inches or more than 6 inches. Frames shall be aluminum alloy or carbon steel or a combination thereof with black (blue) finish. All weapons shall be of the same manufacturer, model, make and caliber. Only hollow-point ammunition shall be used and will be provided by the contractor for the weapon selected. Ammunition will be from 115 grain to 147 grain for .9mm; 150 grain to 200 grain for .40 cal. Each Security Officer and Supervisor shall carry a fully loaded magazine (specifically manufactured for the weapon selected) in the weapon and one spare fully loaded clip (specifically manufactured for the weapon selected) on the duty belt in a magazine holster. One round will be chambered in the weapon.
The weapons must also have the capability of switching the safety on and off when necessary.
(3) Supplementary Equipment. Each contract employee on duty shall be equipped with notebooks, pens, pencils, flashlights (4 "D" cell - metal), flashlight holder, replacement parts, safety apparel, police batons, and 9mm weapons. Also required are five (5) type 2 reflective safety vests for working around vehicles or other moving equipment. Contract employees shall not be permitted to provide themselves with any unauthorized personal or supplemental equipment, such as chemical agent devices, concealed firearms, knives, or other such nonstandard items.
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(4) Mobil Security (Golf) Carts. The contractor is required to provide two security carts for roving patrols and installation traffic patrols. A minimum of one cart must remain operational at all times. When a cart becomes inoperable, the contractor must repair/replace the cart within fifteen (15) days. The carts will have a rear seat for passengers, an emergency (flashing; minimum 23” long) light bar on top of the cart, headlights for nighttime operation, and removable enclosure for protection against weather conditions. The cart should be all-terrain capable which allows it to travel in grassy/rough areas as well as on asphalt/concrete.
11. ADDITIONAL GUARD SERVICE FOR EMERGENCY/SPECIAL EVENTS. When deemed necessary by the DSM to provide additional security on a temporary basis, the contractor agrees to furnish additional guard service as directed. (CLIN's 1001AF and 1001AG) Contractor will be compensated at the rate per hour for additional temporary guard service. The contractor is to furnish all required uniforms, equipment, and supplies. Services for armed guards may be required.
12. ROVING GUARD PATROL. The contractor shall provide no less than 180 on-duty service hours for each 30 day period throughout the duration of the contract year unless otherwise specified by the COR. Work schedule will be divided into five-day workweeks from 0700-1300 daily, and will not include weekdays or holidays. Provide security guard services for the buildings and grounds of the U.S. Army Engineer District Galveston, Fort Point Reservation. This temporary service will terminate when the government deems necessary.
13. ENTRANCE GATE GUARDS. The contractor shall provide no less than 360 on-duty service hours for each 30 day period throughout the duration of the contract year unless otherwise specified by the COR. Work schedule will be divided into five-day workweeks from 0600-1800 daily, and will not include weekends or holidays. Provide security guard services for the entrance gate of the U.S. Army Engineer District Galveston, Fort Point Reservation.
14. CONTRACTOR RESPONSIBILITIES. The guard contractor must perform the following requirements prior to starting work on the contract.
a. Contract Manager. The contractor shall provide the name, telephone number and address of the Contract Manager, in writing, to the Contracting Officer within seven (7) workdays after award of the contract. The term "Contract Manager" means a person, designated in writing by the contractor, who has complete authority to act for the contractor during the term of the contract. The contract manager shall have the authority to accept and respond to all notices of deductions, inspection reports and all other correspondence on behalf of the contractor.
Changes to the Contract Manager position throughout the contract period require a letter to the Contracting Officer with qualifications within seven (7) workdays after designation. The Contract Manager shall also meet with the COR as described in the contract (Section H, para. 6) and provide formal reports of actions taken using the Contractor Discrepancy Report (CDR).
Also demonstrate familiarity with the specific performance requirements listed in Section H, para 7, and the Service Delivery Summary listed in Section J. The Contract Manager position is not an on-site position. This individual designated by the contractor, will be available by phone for immediate notification if necessary, to clarify issues or take action on the contract.
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b. Guard Supervisor. The contractor shall provide the name, telephone number(s), and address of the guard supervisor, in writing, to the Contracting Officer's Representative (COR) within seven (7) workdays after award of the contract. The guard supervisor is designated in writing by the contractor and shall be responsible for coordinating with and updating the District Security Manager on security guard issues, managing the day-to-day activities of the guards, and ensuring all guard administrative actions and qualification records are up-to-date. Changes in Guard Supervisor must be in writing to the Contracting Officer prior to selection or start.
c. Guards Availability for Duty. The contractor shall ensure that the guard force personnel are available to perform the contract requirements. If a guard neglects to show up for duty, the contractor shall have an alternate plan to cover the required shifts with qualified guards within four (4) hours of notification. The actions of the contractor in each case will document in writing and sent to the Contracting Officer within seven (7) workdays.
d. Quality Control (QC) Plan. Develop a general QC plan that designates how the contractor plans to deal with contract issues that may arise.
e. Meet with the contracting officer and his/her representative and review the total workload and become familiar with the general type of work to be performed.
f. Thoroughly review the Galveston District Guard Manual.
g. Be aware of the specified number of minimum man-hours per day for supervision as specified in the guard manual.
h. Post a five-week working schedule for guards on SWG Form 578 (Hours of Duty Schedule).
i. Post on the employee's bulletin board, the applicable wage rates/wage determination.
j. The contractor will assume full responsibility for any act performed by his/her employees in the exercise of any police authority.
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SECTION F - DELIVERIES OR PERFORMANCE
SECURITY GUARD SERVICES
1. PLACE OF PERFORMANCE. The services to be provided under this contract shall be accomplished at the U.S. Army Engineer District Galveston, Fort Point Reservation, Galveston, Texas.
2. TERM OF CONTRACT. After award, the successful contractor will be given a written notice of award and shall provide contractual services for a twelve-month period, subject to the availability of appropriations and availability of funds.
3. OPTION TO EXTEND THE TERM OF THE CONTRACT. The government will have the unilateral option of extending the term of this contract for four consecutive periods of 12 months each. The same terms and conditions contained in this contract shall apply to each option exercised unless the government agrees to additional terms. Options will be exercised upon notification (mailed or otherwise furnished) to the contractor at least thirty (30) calendar days prior to the expiration of the contract. The exercise of options is a Government prerogative, not a contractual right on the part of the contractor. If the government exercises the option(s) within the prescribed time frames, the contractor shall be bound to perform the services for the option period(s) or be subject to the default provisions of the contract.
4. OPTION FOR ADDITIONAL GUARD FOR EMERGENCY/SPECIAL EVENT. The government will have the unilateral option of requiring contractor to provide additional guard(s).
(CLIN's 1001AF and 1001AG) Subject to the provisions in Section C, paragraph 10 of this contract. The same terms and conditions contained in this contract shall apply to the option exercised unless the Government agrees to additional terms. Option will be exercised at the line item as specified in the schedule. Option may be exercised as need occurs during the contract period. The government may require continued performance of the option within the limits and at the rates specified in this contract. Reference FAR 52217-8 for revision of prevailing labor rates.
The exercise of options is a Government prerogative, not a contractual right on the part of the contractor.
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SECTION G
CONTRACT ADMINISTRATION DATA
52.0001-4010 Invoices: Properly certified invoices shall be submitted to:
USAED, Finance Center Mail Stop No. 322 5700 Wasp Avenue Millington, Tenn. 38054-5005
A copy of each invoice shall be furnished (by FAX) by the contractor to the office listed below, no later than the 5th working day of the month following the completion of each month’s service:
U.S. Army Engineer District, Galveston Attn: CESWG-SL P.O. Box 1229 Galveston, Texas 77553-1229 Phone No. (409) 766-3186
FAX: (409) 766-3990
END OF SECTION G
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SECTION H - SPECIAL CONTRACT REQUIREMENTS FOR GUARD SERVICES
1. PERMITS AND LICENSES. In performance of work under this contract, the contractor shall be responsible for obtaining all necessary permits and licenses, and for complying with all applicable Federal, State, and municipal laws. The contractor and each contract employee are to be licensed by the state in which the contract will be performed before he/she can begin work on the contract.
2. CONTRACT GUARD CERTIFICATION. The contractor shall be responsible for furnishing the District Security Manager (DSM), two original photographs one inch square, with the contract employee name and social security number printed on the back of both photographs.
The photograph shall show as a minimum, the head and shoulders of the contract employee and shall be no more than one year old. The contractor shall provide a Contract Guard Qualification Certificate (GSA Form 3527) from the Federal Protection and Safety Department (FPSD) or an equivalent armed guard Qualification Certification from the state of Texas. The remaining photo will be placed in the employee contract file, maintained and updated by the contractor representative at the Jadwin building and reviewed periodically by the DSM. No guard or supervisor shall work under this contract without a valid certification card. The contractor is responsible for his/her employees having all required certification credentials in their possession at all times while on the protected premises. Possession of the certification does not waive any other requirement, nor does it indicate that the contract employee meets any other requirements.
3. STANDARDS OF CONDUCT. The contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to his/her employees as may be necessary. The contractor is also responsible for ensuring that his/her employees do not disturb papers on desks, open desk drawers or cabinets, or use government telephones, except as authorized in writing.
4. RECORDING PRESENCE. Each contract employee must sign-in when reporting for duty and sign-out when leaving at the end of the workday. The record of Time of Arrival and Departure, provided by the DSM, shall be used for this purpose. The sign-in and sign-out location shall be designated by the DSM. Entries made for arrival and departure shall be reviewed by the guard supervisor.
5. PROHIBITION AGAINST SUB-CONTRACTING. The contractor shall not sub-contract any work required by this contract without the express written approval of the Contracting Officer (CO). If the CO authorized the contractor to sub-contract any part of the work required by this contract, a copy of any such sub-contract shall be provided to the Contracting Officer.
6. PERFORMANCE EVALUATION MEETINGS. The Contract Manager shall meet with the COR bi-weekly during the first month of the contract. Meetings will be as often as necessary thereafter and can be performed by teleconference if determined by the COR.. However, a meeting will be held when a Contractor Discrepancy Report (CDR) is issued. A mutual effort will be made to resolve all problems identified. The written minutes of these meetings will be signed by the Contractor and the COR. Should the Contractor not concur with the minutes, he/she will state, in writing, to the COR any areas wherein he/she does not concur.
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7. UNSATISFACTORY PERFORMANCE. Each month, contractor performance will be compared to standards and acceptable quality levels used in the Service Delivery Summary (Section J). If performance in any required service is unsatisfactory, and the unsatisfactory performance is clearly the fault of the contractor, a discrepancy report will be prepared.
PERFORMANCE REQUIREMENTS
MAXIMUM ALLOWABLE DEGREE OF DEVIATION FROM REQUIREMENT
N O
REQUIRED SERVICE
DEVIATION
FROM
REQUIREMNT
(Incident/Month)
METHOD OF
SURVEILLANCE
1. Entry/Exit Control 2 Methods of surveillance will be determined by using validated
Customer complaints and the Contracting Officer
Representative (COR) inspections.
2. Roving Patrol 1
3. Manned Posts 0
4. Personnel Qualifications 0
5. Supervisory Requirements 1
6. Personnel Conduct 1
7. Uniforms/Appearance 2
8. Training Requirements 1
9. Guard Patrols 1
10. Guard Post Duties 2
11. Use of Force 0
12. Records/Reports N/A
13. Vehicle/Golf Cart
Compliance
8. CRITERIA FOR MEASURING THE EFFECTIVENESS OF THE EFFORT. The criteria for acceptable and unacceptable performance are as follows:
a. THE AREAS SURVEILLANCED BY PERIOD INSPECTION. Inspection criteria are derived from the list of performance objectives in the Service Delivery Summary. When the number of defects in the contractor’s performance is discovered by the COR, the contractor will be required to complete a Contractor Discrepancy Report (CDR). The CDR requires the contractor to explain in writing why performance was unacceptable, how performance will be returned to acceptable levels and how recurrence of this problem will be prevented in the future.
In accordance with the inspection of Services Clause, the contractor will not be paid for services not rendered in accordance with the standards set forth in this contract notwithstanding that he/she is required to rework services that were unsatisfactorily performed.
b. OTHER REQUIREMENTS. The criteria for non-sampled requirements were derived from estimates of the level of performance experienced when the service was done by personnel or are the level of performance deemed acceptable to the government. The use of the CDR, as described above, applies to these requirements as well.
9. DEFINITIONS. Definitions of special terms and phrases used herein are included in AR
310-25 with the addition of the following:
a. ACCEPTABLE QUALITY LEVEL (AQL): The maximum percent of defects, maximum number of deficiencies to be allowed, or the number of defects that can be considered satisfactory on the average. The allowable leeway or variance from standard before the government will reject a specific service or material. An AQL does not imply that the contractor may knowingly perform in a defective way. It implies that the government recognizes that a defective performance sometimes happens unintentionally. As long as the defective performance does not exceed the AQL, the service will not be rejected by the government. The contractor, however, must perform when possible and make good on all defective work.
b. QUALITY ASSURANCE EVALUATION (QAE): The COR normally performs surveillance of the contract.
H-3
SECTION J - SECURITY GUARD SERVICES
SERVICE DELIVERY SUMMARY
NO
PERFORMANCE
OBJECTIVE
REF’S
PERFORMANCE THRESHOLD
STATEMENT OF WORK (SOW) REFERENCES
1 ENTRY/EXIT CONTROL 2 incidents per month 2 MANNED POSTS All posts are manned 100% per month 3 PERSONNEL QUALIFICATIONS Para 5a-g 0 incidents per month 4 REQUIRED DOCUMENTATION Para 7a-d Packages are 100% complete per month 5 GOV’T FURNISHED EQUIP Para 10a 2 incidents per month 6 CONTRACTOR EQUIPMENT Para 10d Packages are 100% complete per month
7 CONTRACTOR
RESPONSIBILITIES
Para 14 2 incidents per month
8 SUPERVISOR REQUIREMENTS Para 6a 1 incidents per month 9 CONDUCT Para 8a-j 0 incidents per month
10 APPEARANCE Para 5g 2 incidents per month 11 EMPLOYEE COMPLAINTS 2 incidents per month 12 RECORDS/REPORTS 0 incidents per month when training not completed 13 SELF DEFENSE TRAINING 0 incidents per month when training not completed 14 QUALITY CONTROL PLAN Para 14d 1 incidents per month 15 TRAINING REQUIREMENTS Attach 2 0 incidents per month 16 CRISIS SITUATION 0 incidents per month 17 SMOKING ON DUTY Para 8.K 2 incidents per month 18 GOLF CART MAINTENANCE Para 10d.(4) 1 incident per month 19 SECURITY GUARD MANUAL Appendix F 1 incident per month, guard is not knowledgeable
GUARD MANUAL REFERENCES
20 AUTHORITY/JURISDICTION Para 5 0 incidents per month, guard is not knowledgeable 21 INCIDENT REPORTING Para 6a 1 incidents per month 22 PERSONNEL CONDUCT Para 6b 1 incident per month 23 SUPERVISORY SCHEDULE Para 3,Anex A 1 incidents per month 24 GENERAL ORDERS Annex B 2 incidents per month 25 USE OF FORCE Annex C 0 incidents per month, guard is not knowledgeable 26 GUARD POST DUTIES Annex F 2 incidents per month 27 VISITOR CONTROL Annex F, App1 2 incidents per month 28 GUARD PATROLS Anx F,App 4,5 1 incident per month, guard is not knowledgeable 29 EMERGENCY NOTIFICATIONS Annex F,App6 1 incidents per month 30 UNIFORMS/APPEARANCE Annex G 2 incidents per month 31 ROVING GUARD PATROL Annex H 2 incidents per month 32 ENTRANCE GATE GUARDS Annex I 2 incidents per month 33 FLAG RAISED/LOWERED Annex F,App 7 2 incidents per month 34 ALARM MONITORS 2 incidents per month 35 SEASONAL GUARDS Annex J 2 incidents per month
TOTAL
Note: The first 30 days of the contract will be transition and phase in of the contractor. The government will refrain from deductions unless services are not being performed.
J-1
J-2
LIST OF ATTACHMENTS
1. Training Plan (Attachment 1)
2. Training Requirements (Attachment 2)
3. Galveston District Guard Manual (Attachment 3)
END OF SECTION J
K-1
SECTION K – ANTITERRORISM REQUIREMENTS
1. AT Level I Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website:
http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum.
2. Access and General Protection/Security Policy and Procedures. All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.
Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes
a. For contractors requiring Common Access Card (CAC). The contractor and all sub-contractors employees will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more.
At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.
b. For contractors who do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.
http://jko.jten.mil/courses/atl1/launch.html%3B
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3. AT Awareness Training for Contractor Personnel Traveling Overseas. All US based contractor employees and associated sub-contractor employees traveling overseas will receive the government provided AOR specific AT awareness training. The documentation of training completion must be provided to the COR prior to departure.
4. Suspicious Activity/iWATCH Training: The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.
5. Contractor Employees Who Require Access to Government Information Systems. All contractor employees with access to a government info system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter in accordance with personnel security standards listed in AR 25-2 (Information Assurance), an appropriate background investigation will be conducted prior to accessing the government information systems.
6. Contracts that Require an OPSEC Standing Operating Procedure/Plan. The Contractor shall develop an OPSEC SOP/Plan within 90 days of contract award. The OPSEC SOP/Plan must be reviewed and approved by the RA OPSEC Officer. The SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator.
7. Requirements for OPSEC Training. All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.
8. Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.
http://www.iad.gov/ http://www.cdse.edu/catalog/operations-security.html%3B http://www.iad.gov/
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9. Will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.
10. Pre-screen candidates using E-Verify Program. The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award."
*When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.
11. Requirements for armed security guards. All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility policies and procedures on storing weapons and ammunition IAW AR 190-11 (provided by government representative).
12. Threat Awareness Reporting Program: All contract personnel who maintain an active security clearance shall receive initial and annual refresher training on the Threat Awareness and Reporting Program (commonly referred to as “TARP”), provided by a Counterintelligence Agent.
13. Escorting in classified and/or sensitive areas: In accordance with applicable regulations, all contract personnel who do not possess the appropriate security clearance or access privileges will be escorted in areas where they may be exposed to classified information or operations, sensitive information or activities, or restricted areas.
14. Pre-screen candidates using E-Verify Program: Contractors shall comply with the requirements set forth in FAR clause 52.222-54 Employment Eligibility Verification and FAR Subpart 22.18 in using the E-Verify Program to meet the contract employment eligibility requirements. Contractors are encouraged to cooperate with Federal and State agencies responsible for enforcing labor requirements to include eligibility for employment under United States immigration laws in accordance with FAR 22.102-1(i).
15. Contracts requiring armed security guards: All contract personnel performing contract security guard duties shall comply with the Individual Reliability Program in accordance with AR 190-56 (The Army Civilian Police and Security Guard Program), as well as applicable installation, facility and area commander installation/facility policies and procedures regarding storing weapons and ammunition in accordance with AR 190-11 (Physical Security of Arms Ammunition, and Explosives).
16. Contracts requiring delivery of food and water: N/A http://www.uscis.gov/e-verify)
ATTACHMENT 1
ATTACHMENT 1
SECURITY GUARD PROTECTION SERVICE
TRAINING PLAN
(TO BE COMPLETED BY BIDDER)
1. NAME OF FACILITY TO BE USED FOR CLASSROOM TRAINING:
2. TRAINING FACILITY LOCATION:
a. STREET:
b. CITY:
c. STATE:
3. DATES AND TIME OF TRAINING:
a. MONTH:
b. DATES:
c. HOURS:
ATTACHMENT 2
SECURITY GUARD PROTECTION SERVICES
TRAINING REQUIREMENTS
1. TRAINING. The contractor shall furnish adequately trained guard personnel. Formal training shall be provided by an educational institution or accredited individual offering relevant course materials.
2. INITIAL TRAINING REQUIREMENTS. Each contract employee shall receive a minimum of 24 hours of formal classroom training in the topics outlined below. In addition the guards must also receive training on the operation of the Proximity Card System, the cameras, and monitors at the Guard Control Center.
3. ACADEMIC GUARD TRAINING SYLLABUS (24 HOURS).
a. Duties (2 Hours). Define the role of a security guard in the protection of the facility.
Explain the duties and responsibilities of guards on each post. Outline hours of duty and scheduling procedures.
b. Police Authority and Jurisdiction (2 Hours). Define a guard's police and jurisdiction power according to Federal and local law. Explain the authority and applicable status for arming guards. Discuss various jurisdictions over Federal lands with emphasis on the jurisdiction in effect at facilities where guards will perform duties.
c. Patrol Methods (1 Hour). Discuss the purpose of protective service patrolling.
Identify various types of protective services and the function of observation. Examine various methods and skills employed in patrol. Explain the importance of patrol to law enforcement and explore the values of various patrol methods.
d. Report Writing/Guard Desk Book (2 Hours). Identify the numerous Corps of
Engineers (COE) forms, guard desk reports and logs. Explain the procedures for their use.
Practice preparing reports (i.e., guard logs, incident reports, loss or theft, record of arrests, and report of found property).
e. Safety and Fire (1 Hour). Define guard's responsibility for safety and fire protection and provide guidelines for operational safeguards.
f. Identification, Search and Seizure of Property (2 Hours).
Emphasis importance of physical security. Familiarize guard with various types of personal identification at facility. Vehicle entry and control; sign-in and sign-out procedures; and visitor control.
g. Parking and Traffic Control (1 Hour). Explain the objectives of parking, traffic enforcement, and control. Methods of handling vehicular movement and traffic control problems in an emergency.
h. Emergency First Aid/Medical Assistance (2 Hours). Establish priorities and procedures for urgent care of victim of injury or sudden illness. Define local procedures for obtaining medical assistance, emergency numbers of fire, ambulance, rescue, utility company, and police.
i. Public Relations (1 hour). Develop proper attitude of the guard as a public servant and stress the importance of appearance, loyalty, self-control and courtesy. Response to news media;
human relations.
j. Response to Disturbances, Disorderly Conduct, and Miscellaneous Incidents (2 Hours).
Explain the various conditions surrounding incidents where guard encounters disturbances, disorderly conduct, and similar incidents. Explain the proper approach to such situations; discuss the guard's role and responsibility, and instruct in the appropriate techniques used in such circumstances.
k. Response to Crimes in Progress (2 hours). Stress the care and caution that must be exercised when coming upon a crime in progress and the element of surprise. Special emphasis is placed on the type of crime the security guard may encounter.
l. Coordination/Cooperation with other Agencies (1 Hour). The role of various Federal, state, and local law enforcement agencies.
m. Examination (1 Hour). Written examination to determine knowledge and understanding of academic subject matter.
n. Post Examination Review and Critique (1 Hour). Provide the student with graded answer sheets with approved academic solution.
(1) Examination:
a) The contractor shall prepare 50 questions (25 true or false and 25 multiple choice) pertaining to the subjects listed above, with academic solutions approved by the District Security Manager.
b) Each contract employee shall be given a written examination by the contractor, using the above-mentioned test. Minimum acceptable score is 70 percent. Test questions and answers shall not be discussed between students and contractor prior to testing.
GALVESTON DISTRICT GUARD MANUAL
ATTACHMENT 3
DEPARTMENT OF THE ARMY
GALVESTON DISTRICT, CORPS OF ENGINEERS
2000 FORT POINT ROAD
GALVESTON, TEXAS 77553-1229
CESWG-SL 1 May 2025
1. PURPOSE. To prescribe policy and establish standard operating instructions for contractor operated security guard protection services at the Galveston District Headquarters, Fort Point Reservation.
2. APPLICABILITY. This manual applies to all contract security guard personnel working at the Galveston District.
3. REFERENCES.
a. AR 190-11, Phy. Sec. of Arms and Ammo, & explosives (Update 3), 17 Jun 19.
b. AR 190-13, Army Physical Security Program (Update 3), 27 Jun 19.
c. AR 190-14, Carrying of Firearms and Use of Force for Sec., 12 Mar 93.
d. AR 190-51, Security of Army Property, 27 Jun 19.
e. AR 190-56, The Army Civilian Police & Security Guard Prog., 16 Dec 23.
f. Article 4413 (29bb) V.A.C.S., Private Security Agencies Act, Rev Jul 91.
4. RESPONSIBILITIES.
a. District Security Manager (DSM). The DSM represents the Commander in and is responsible for all Security and Law Enforcement matters within the Galveston District. The DSM is the designated Contracting Officer's Representative (COR) responsible for the daily management of the contract security guard force. The DSM will ensure compliance with the terms of the contract, including inspection of work performed, approval of materials, and acceptance of services.
b. Contract Company. The Security Guard Contractor, through the Guard
Supervisor, provides security guard protection services for the Galveston District as required by the DSM. ATTACHMENT 3
c. Security Guard Force. The mission of the District's contract security guard force is to enforce all security regulations for the Galveston District at the Fort Point Reservation.
The Security Guard Supervisor and Security guards are required to report for duty on time and in the proper uniform. The security guards are responsible for crime prevention and maintenance of law and order. The Jadwin building lobby, room 004 is the designated Control Center for all security guard operations. Detailed requirements of the guard force are listed in Annex B.
5. AUTHORITY AND JURISDICTION. The Galveston District, Fort Point Reservation is a U.S. Army Corps of Engineers facility under current Federal, State, and City jurisdiction for law enforcement. Each guard shall become familiar with the contents of this manual and the appropriate regulations. Each security guard must be commissioned by the State of Texas as Security Officers.
a. Scope Of Authority. Guards have authority in accordance with regulations listed in paragraph 3 above to take charge of their posts and enforce rules, regulations and Federal…
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