Attachment 1 - Performance Work Statement.pdf

MFRC Family Services Consultant RAF Croughton, United Kingdom

Performance Work Statement

RAF Croughton, United Kingdom

1. DESCRIPTION OF NON-PERSONAL SERVICES

1.1. The Contractor shall provide Military & Family Readiness Center (MFRC) Family Services Consultant services in support of the 423d Force Support Squadron, Military & Family Readiness Flight (423 FSS/FSH) at RAF Croughton, United Kingdom. All work shall be performed in accordance with federal, local rules and regulations, and this Performance Work Statement (PWS).

1.2. The main duty of the Family Services Consultant is to provide Military & Family Readiness services to the 422d Air Base Group community including RAF Croughton, RAF Fairford and RAF Welford. The contractor shall support and promote all MFRC programs and core services to the military and civilian personnel and their eligible family members in this community.

2. SPECIFIC DUTIES

2.1. The Family Services Consultant shall administer and coordinate MFRC programs as outlined in DAFI 36-3009, Military and Family Readiness Centers.

2.2. The contractor shall be responsible for coordinating and facilitating classes, events, and workshops in support of M&FRC programs. These services are outlined in Chapter 4 of DAFI 36-3009, Military and Family Readiness Centers, and include, but are not limited to:

Commander’s Key Support Program, Camp KUDOS deployment event, Relocation Assistance, Personal and Work Life, Employment Assistance, and Volunteer Resource coordination.

2.3. The contractor shall be responsible for the dissemination of information such as local services and resources offered by the MFRC to personnel in the community.

2.4. The contractor shall deliver professional and courteous customer service. All services provided by the Family Services Consultant are covered under the Privacy Act and shall be considered confidential, except for some instances which may be excluded by regulation.

2.5. The contractor shall be an Ad Hoc member and attend Community Action Team/Board meetings. The contractor is expected to advise on local trends and challenges and offer solutions based on the Family Services perspective during the meetings.

2.6. The contractor shall maintain a record of all services provided to the community under the Family Services Program in the Air Force Family Integrated Results and Statistical Tracking (AFFIRST) database system.

2.7. The contractor, in coordination with the Relocation Assistance Program core staff, shall maintain the Military OneSource’s Plan My Move database relating to Family Services and keep it up to date.

2.8. The contractor shall assist customers and personnel in completing required paperwork and training for the assigned program areas.

2.9. The Family Services Consultant shall attend speaking events such as Commander’s calls, Spouses’ groups, etc. and utilize social media to promote MFRC programs and services.

2.10. The contractor shall coordinate and route all budget requirements related to Family Services through the Military & Family Readiness Center Flight Chief.

2.11. The Family Services Consultant shall maintain a neat, clean, and professional image at all times during work performance.

2.12. The contractor shall not accept or collect any moneys or donations from customers in the performance of any work in this PWS.

2.13. During times of crises or emergencies, the contractor shall be notified and perform a support role to the M&FRC Emergency Family Assistance Center (EFAC) program in accordance with Chapter 3, DAFI 36-3009, Military and Family Readiness Centers. The contractor shall support the EFAC during regular work hours as specified in paragraph 5 to provide support at the walk-in reception/call center covering phone lines and managing the appropriate checklists at the designated EFAC location. Training for this program will be provided by the Government and contractor will participate in training and exercising of this program.

3. RESPONSIBILITIES

3.1. Records Management. The contractor shall be responsible for maintaining records in support of the 423 FSS/FSH Family Services in accordance with AFI 33-322, Records Management Program. The training required for this program will be provided by the Government.

3.2. Fire and Safety Manager. The contractor shall be responsible for maintaining the MFRC facility and providing records IAW AFI 32-601, The Fire Protection Operation and Fire Prevention Program, and AFI 91-202, Mishap Prevention Program. The training required for this program will be provided by the Government.

4. CONTRACTOR PERSONNEL QUALIFICATIONS

4.1. The contractor shall be able to read, comprehend, write and speak English fluently.

4.2. The contractor shall have strong written and oral communication skills and be able to efficiently plan and organize, communicate, and manage diverse program requirements.

4.3. The contractor shall have basic computer skills, functional working knowledge of Microsoft programs including, but not limited to Word, Excel, Publisher, PowerPoint, and Adobe Acrobat, and the ability to navigate web sites, social media sites, and perform searches on the Internet.

4.4. The contractor shall not be a current employee of the United States Government.

4.5. The contractor shall have the ability to travel to RAF Fairford and RAF Welford at least one day per month to provide services to the local communities in these locations.

4.6. The contractor shall have the ability to pass a Tier 2 background check with no results.

5. HOURS OF OPERATION

5.1. The contractor shall maintain a regular work schedule of Monday through Friday at 8:00 AM to 4:00 PM. The contractor is authorized a daily lunch break, not to exceed one hour, which shall be coordinated with the 423 FSS/FSH Flight Chief or designee. The 423 FSS/FSH observes the following U.S. federal holidays:.

U.S. Federal Holidays

New Year’s Day January 1 Martin Luther King Jr Day Third Monday in January

President’s Day Third Monday in February Memorial Day Juneteenth

Last Monday in May June 19

Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25

5.2 The contractor is required to give 423 FSS/FSH 14 days of notice of any scheduled period of absence that would prevent the contractor from performing the services. At the discretion of the Contracting Officer, an extended period of absence may require the contractor to provide a substitute to perform the services. This substitute must meet all the qualification requirements of this PWS. The 423 FSS/FSH, through the Contracting Officer, reserves the right to refuse the services of such a substitute if he/she is deemed unqualified.

6. GOVERNMENT PROVIDED FACILITIES, EQUIPMENT AND SERVICES

6.1. The Government shall provide all necessary facilities, utilities, equipment, supplies and materials. All Government provided items shall be used only in the performance of this contract.

7. ACCESS TO BASE NETWORK

7.1. Contract personnel requiring access to the Air Force network shall complete and submit a DD Form 2875, System Authorization Access Request (SAAR). The contractor personnel must also complete the online Annual Cyber Awareness Training and be entered into the Trusted Associate Sponsorship System or TASS. The contractor personnel must pass all necessary security checks and training to obtain access to the base network.