Attachment 1- Performance Work Statement.pdf

Boiler/Water Heater Maintenance Attachment 1, PWS

FA500024Q0014

PERFORMANCE WORK STATEMENT

FOR

BOILER/WATER HEATER MAINTENANCE AT

JOINT BASE ELMENDORF-RICHARDSON (JBER)

ALASKA

ELMENDORF AFB ONLY

20 June 2024

Table of Contents

1.0 SECTION I – DESCRIPTION OF SERVICES

1.1 General Overview Page 3

1.2 Mission Page 3

1.3 Scope Page 3

1.4 Basic Services Page 4

1.5 Special Projects Page 11

2.0 SECTION II – SERVICE SUMMARY

2.1 Performance Evaluation Page 12

2.2 Service Summary Page 12

2.3 Quality Control (QC) Page 13

2.4 Quality Assurance (QA) Page 13

2.5 Surveillance Methods Page 13

2.6 Periodic Progress Meetings Page 14

3.0 SECTION III – GOVERNMENT FURNISHED SERVICES

3.1 Security Police and Fire Protection Page 14

3.2 Government Furnished Facilities/Real Property Page 14

3.3 Keys Page 14

3.4 Government Furnished Equipment Page 14

3.5 Government Furnished Utilities Page 14

4.0 SECTION IV – GENERAL INFORMATION

4.1 Recognized Holidays Page 16

4.2 Contract Performance Page 16

4.3 Proprietary Data & Organizational Conflict of Interest Page 17

4.4 Security Requirements Page 18

4.5 Key Control Page 18

4.6 Contractor Furnished Property and Services Page 18

4.7 Acquiring Supplies and Materials Page 28

4.8 Security Page 22

5.0 SECTION V – APPENDICES & EXHIBITS

Appendix 1 Applicable Publications and Forms Page 24 Appendix 2 Deliverables Page 25 Appendix 3 Workload Data Page 28 Appendix 4 Equipment Listing Page 30 Appendix 5 Special Project Form Page 48

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1 General Overview. This is a non-personal services contract to provide maintenance for boilers, water heaters with power burners, gas fired unit heaters/furnace systems, infrared heaters and their associated components on JBER-Elmendorf (JBER-E), Alaska.

1.0.1 Overview Description of Services/Introduction. The Contractor will provide all management, personnel, vehicles, equipment, supplies, tools, materials, supervision and other items and non-personal services necessary to perform boiler maintenance and repair as defined in this Performance Work Statement (PWS). This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resource application to accomplish all work tasks performed under this contract. The Contractor is responsible for implementing and maintaining a management control system to plan, organize, direct and control all activities under this contract.

1.2 Mission/Location. The mission of JBER is to train and equip its forces to deploy rapidly in support of combat operations and other operations worldwide and provide installation support for JBER-E. JBER-E is located in South Central Alaska and has contiguous boundaries with both the Municipality of Anchorage and Cook Inlet/Knik Arm. JBER is accessible via Ted Stevens International Airport located approximately 20 miles from the main gate on JBER.

In addition, JBER is located near the Port of Anchorage, is accessible via the Alaska Railroad and may be reached via the Glenn Highway and Seward Highway.

1.2.1 Climate. JBER, Alaska is considered a sub-arctic environment. Temperatures begin to fall in September with snow becoming more frequent in October. Winter conditions exist from October to April when streams and lakes are frozen. Temperatures steadily decrease into January when the highs are -10 to 20 degrees Fahrenheit, and lows are near -20 degrees Fahrenheit with associated wind chills. The coldest weather is normally in January, when very cold days have high temperatures below zero. Cold days generally have clear skies and calm winds. Mild days do occur with temperatures in the 30s, with mild weather comes the possibility of very strong winds with wind speeds up to 120 miles per hour. Most winter precipitation comes in the form of snow; rain may occur and may cause icing issues. Annual snowfall averages vary from about 70 inches to about 90 inches. Freezing rain and ice fog is common. Daylight varies from about 19 hours in late June to six (6) hours in late December with 12 hours of daylight occurring in late September and late March.

1.3 Scope. The Contractor will perform Preventive Maintenance (PM), Corrective Maintenance (CM), Emergency Corrective Maintenance (ECM) and inspections of boilers, water heaters with power burners, gas fired unit heaters/furnace systems, infrared heaters and their associated components. Appendix 3, Workload Data, provides the best available inventory of major equipment for the purposes of developing workload estimates. The Contractor must provide and maintain a quality control program that assures all services conform to the standards and specifications in this PWS. The Contractor will perform all planning, coordination, surveillance, and inspections of the activities necessary to ensure disciplined work performance and timely resources to accomplish all work tasks performed under this contract. The Contractor is responsible for maintaining communications with the Contracting Officer (CO) and the Contracting Officer Representative (COR) and to immediately notify both the CO and the COR of any problems that would prevent timely performance of this contract.

1.4 Basic Services. The Contractor will perform maintenance on boilers, water heaters, gas fired unit heaters/furnace systems, infrared heaters, and their associated components. The Contractor will ensure that all equipment and components are always fully functional and operational in accordance with (IAW) Air Force Manual (AFMAN) 32-1068, Heating Systems and Unfired Pressure Vessels and Air Force Instruction (AFI) 32-1054, Corrosion Control, para. 4.5, Industrial Water Treatment (IWT) and the manufacturer’s specifications. The Contractor's work will include all planning, programming, administration, supervision, quality control and management necessary to provide services IAW all applicable Federal, State, and local laws, policies, procedures, regulations, codes and directives. The Contractor will update boiler software or drivers as required. The Contractor must perform all administrative services necessary to maintain and provide accurate supply, quality control, financial control, maintain records and files. The Contractor will format reports and maintain appropriate databases for input into Air Force Civil Engineer Work Management Systems. The Contractor must prepare and provide required reports, compile historical data and submit necessary information as specified in this PWS. The Contractor will coordinate directives, job priorities, suspense dates and schedules with the following offices: 673 CONS (CO), 773 CES COR(s), Safety and Environmental Departments and/or other offices as required in this PWS or as required by the CO, to include the following:

• The Contractor will be responsible for items identified in the workload data to include the first boiler make-up shutoff valve downstream of the domestic water supply and all associated piping, gas and flue pipes, condensate drain lines, neutralizers, boiler main condensate station, boiler make up lines, supply and return lines to include shutoff valves on the boiler loop. Additionally, the Contractor is responsible, where applicable, for water softeners, humidifiers, chemical feeders, and lines, as well as glycol/hot water boiler loop, condensate and boiler circulating pumps, circulation pumps outlet, heat exchangers, sump pumps, backflow preventers and outlet valves on Steam Headers. The Contractor will not be responsible for the replacement of the full boiler.

• At any time during contract performance, the Contractor may voluntarily submit a proposal for additional work they believe would result in reducing the overall projected contract cost and/or both parties would share in any savings. The voluntary proposal may include replacement of boilers at the Contractor's discretion. At a minimum, the proposal will contain elements of acquisition savings, collateral savings, net acquisition savings and sharing period as defined below. The proposal must be coordinated with the contracting officer and a determination will be rendered and provided to the Contractor.

- Acquisition Savings: Instant, concurrent, or future savings resulting from the application of a Contractor’s proposed initiatives.

- Collateral Savings: Measurable net reductions resulting from the Contractor’s proposal in the agency’s overall projected collateral costs, exclusive of acquisition savings, whether or not the acquisition cost changes.

- Net Acquisition Savings: Total acquisition savings including instant, concurrent and future contract savings, minus the Government costs.

- Sharing Period: Period beginning with the application of the Contractor’s proposed initiatives and ending at a calendar date or event as determined by the Contracting Officer (i.e., contract performance period(s)).

-The Contractor will not install any wireless and/or Bluetooth capable devices.

• The Contractor will perform maintenance on in-floor blow-down sump pumps where installed.

• The Contractor will perform maintenance on mechanical room make-up air dampers and ventilators where installed and required.

• The Contractor will perform maintenance of on-board controllers and sensors associated with boiler controls to ensure compatibility between existing and new boilers.

• The Contractor is also responsible for the removal of hoar frost from boiler and furnace make up air in takes, filters and exhaust when related to the equipment they maintain.

• The Contractor must respond to all boiler failure indicator light calls, to include maintaining the boiler failure indicator light system at locations defined in the workload data.

• All equipment assigned by the workload data must be labeled with the Contractor’s company name.

• The Contractor will maintain boiler logbooks located in mechanical rooms.

• The Contractor will provide support and assistance (start/stop boilers, coordinate schedules, etc.) as needed for work performed by the Government or other Contractors i.e., stack analysis, burner replacements or boiler control upgrades. The Government can conduct a short notice third party Pressure Vessel Inspection (PVI) as required. The Contractor will support and assist the inspection team for the duration of the inspection process.

• The Contractor must perform annual backflow inspection and testing associated with the boiler and auxiliary equipment they maintain. The Contractor will input test results in GeoBase. 773 CES Water and Fuels System Maintenance (WFSM) shop will provide training for GeoBase.

• The Contractor will perform Blowdowns to maintain Total dissolved solids (TDS).

Blow downs will be performed at a minimum of once a week or as needed to maintain 2500ppm to 3000ppm.

• The Contractor must perform Flue Gas Stack Analysis annually during operating period of

October thru March on all oil and gas fired equipment, correction or adjustments will be made as required per analysis read per each unit to maintain efficiency of the equipment.

All test equipment must be calibrated and certified annually to ensure accurate, reliable readings and to maintain air quality. Analysis results will be loaded into the Air Program Information Management System (APIMS) IAW AFMAN 32-7002. The 773 CES Heating, Ventilation, and Air Conditioning (HVAV) shop will provide training to APIMS.

• In the event of a heat outage, the Contractor must provide temporary heat to prevent interruption of mission or property damage.

• The Contractor must provide a report to the COR that lists the complete inventory and status of all equipment at the end of each contract/option year. The report must be formatted like Appendix 4.

1.4.1 Work Tasks

1.4.1.1. Corrective Maintenance (CM). CM consists of urgent and routine work. See paragraph 1.4.4.1 for more information.

1.4.1.2. Emergency Corrective Maintenance (ECM). ECM is “a work task required to eliminate an emergency condition that is detrimental to the mission, reduces operational effectiveness or endangers life, health or safety.” Work will continue until the emergency condition is resolved or has been mitigated. Response time for emergency work is within one

(1) hour after notification during normal duty times as defined in para 4.1.1 and two (2) hours for non-duty times. Notification must be by most expeditious means to the Contractor Person of Contact (POC) by phone or radio or other designated alternate means. Once started, work will continue until the emergency is mitigated or fixed. Emergency work task must be completed in NexGen IT IAW 1.4.4.1 within 24 hours of task notification. See paragraph

1.4.4.1 for more information.

1.4.2 Preventive Maintenance (PM). PM is work scheduled and completed at a regularly reoccurring interval to systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects. Monthly PM and annual PM will be completed in the scheduled month. Maintenance, including tests, measurements, adjustments, and parts replacement, performed specifically to prevent faults from occurring.

The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment. The Contractor must document each PM service at the worksite by updating a Contractor furnished logbook of the system or components being serviced, inspected, or tested.

At a minimum, the log will contain the asset number, the type of inspection and/or the test performed and the Contractor’s signature.

• Due to hard water conditions at JBER, the Contractor will conduct boiler water chemical analysis and total dissolved solids testing on the first and fifteenth of each month for all steam boilers; add chemicals as needed to maintain boiler chemistry and preform appropriate boiler system water blowdowns to maintain acceptable dissolved solids levels, IAW manufacturer specifications and industrial standards.

• Due to hard water conditions at JBER, the Contractor will conduct boiler water chemical analysis annually for all hydronic and high efficiency condensing boilers; add chemicals as needed to maintain boiler chemistry, IAW manufacturer specifications and industrial standards.

o The Contractor will file the boiler water analysis results and make them available for inspection by the COR within five (5) business days of request.

o The boiler water analysis file will remain property of the Government.

o The Contractor will surrender the files to the Government at the end of the contract.

• Due to the acidic nature of condensate from high efficiency condensing boiler systems, the

Contractor is required to install and maintain and replace condensate drain neutralizing filter system / replaceable media when needed or during annual PMs to protect floor drains and facility drain system piping.

• The Contractor will perform functional testing in accordance with The American

Society of Mechanical Engineers (ASME), Controls and Safety Devices for Automatically Fired Boilers (CSD-1), as part of annual PM.

o The Contractor must submit the CSD-1 to the COR.

o The COR will file the CSD-1 safety inspection results in

Joint Appointment Module (JAM.)

• The Contractor will comply with AFMAN 32-1068 to include Minimum Boiler Attendance and Unfired Pressure Vessel Inspection Requirement (UPV)

• The Contractor will perform boiler blow downs per boiler requirements and TDS reading see Table A.

• The Contractor will operate boilers within the manufactures guidelines and the required parameters of the Energy Management Control Systems (EMCS) and reinstall EMCS equipment when removed for maintenance/servicing.

1.4.2.1.The Contractor must provide manpower for minimum frequency for technicians to attend (check and adjust control settings during operation) boilers and hot water generators, based on heating plant capacity (combination of all units used to produce heat that is transmitted through distribution system to a building or group of buildings) and operating pressure and is applicable to all types of fuel sources IAW AFMAN 32-1068, para 3.5 and Table A, Minimum Boiler Attendance, for assigned equipment.

1.4.2.2 The Contractor will document minimum attendance performance in mechanical room logbook.

1.4.2.2.1 Logbooks are official Government records and should be always maintained in good condition. All work performed on the equipment will be documented in this log at the end of the workday. Logs will be kept with the equipment until rendered to the Government.

1.4.2.3 The Contractor will inspect boilers and UPVs per IAW AFMAN 32-1068, see Appendix

2 of this PWS. These inspections must be performed by a qualified inspector.

1.4.2.4 Boiler Operating Pressure: The Contractor will operate boiler pressures within manufacture’s limits that coordinate with the Energy Management Control Systems (EMCS) building requirements.

1.4.2.5 Seasonal Boiler Shutdown/Restart: The Contractor must follow local directions provided by the CORs as to how and when to proceed with the seasonal shutdown/restart of boilers.

Table A

Heating Medium

Total Boiler Capacity1

Operating Pressure and Temperature

Frequency of Attendance2

Log Required

Low Temp Water (LTW)

Under 5,000,000 Btu/h

Under 30 psig 250 °F Max

Once per month when operating

No

Low Temp Water (LTW)

5,000,000 Btu/h or greater

Under 30 psig 250 °F Max

Once per 24-hour period during operation

No

Medium Temp Water (MTW)

Under 5,000,000 Btu/h

30–160 psig 250–350 °F

Once per 8-hour shift during operation

No

Medium Temp Water (MTW)

5,000,000 Btu/h to 30,000,000 Btu/h

30–160 psig 250–350 °F

Twice per 8-hour shift during operation

No

Medium Temp Water (MTW)

Over 30,000,000 to 100,000,000 Btu/h

30–160 psig 250–350 °F

Constant attendance by one person per 8-hour shift

No

Medium Temp Water (MTW)

Over 100,000,000 Btu/h

30–160 psig 250–350 °F

Constant attendance by two people per 8-hour shift

No

High Temp Water (HTW)

Under 30,000,000 Btu/h

Over 160 psig Over 350 °F

Twice per 8-hour shift during operation

Yes

High Temp Water (HTW)

30,000,000 Btu/h or greater

Over 160 psig Over 350 °F

Constant attendance by two people per 8-hour shift

Yes

Low Pressure Steam (LPS)

Under 1,000,000 Btu/h

Under 15 psig 212–250 °F

Once every week during operation

No

Low Pressure Steam (LPS)

1,000,000 Btu/h to 5,000,000 Btu/h

Under 15 psig 212–250 °F

Twice per week during operation

No

Low Pressure Steam (LPS)

Over 5,000,000 Btu/h

Under 15 psig 212–250 °F

Once per 24-hour period during operation

Yes

High Pressure Steam (HPS)

Under 5,000,000 Btu/h

Over 15 psig Over 250 °F

Once per 8-hour shift during operation

Yes

High Pressure Steam (HPS)

5,000,000 Btu/h to 30,000,000 Btu/h

Over 15 psig Over 250 °F

Twice per 8-hour shift during operation

Yes

High Pressure Steam (HPS)

Over 30,000,000 Btu/h to 100,000,000 Btu/h

Over 15 psig Over 250 °F

Constant attendance by two people per 8-hour shift

Yes

High Pressure Steam (HPS)

Over 100,000,000 Btu/h

Over 15 psig Over 250 °F

Constant attendance by two people per 8-hour shift

Yes

1.4.3 Work Task Priority. The Contractor will document each action at the worksite by updating a Contractor furnished logbook of the system or components being serviced. At a minimum, the log will contain building number, asset number, type of inspection, test performed, maintenance completed, date and the Contractor’s name. The logbook will be turned into the COR when replaced due to; damage, boiler replacement, or completely filled out.

1.4.4.1 Reference, Work Priorities, which is supplemented by Table A which identifies local sustainment work priorities.

• Priority 1-Work Task: Emergency Corrective Maintenance: The Contractor will begin work on emergency Work Tasks within one (1) hour after notification, during normal duty times or within two (2) hours for non-duty hours, as specified in para 1.3.1 of this PWS.

Priority 1 is defined as “a Work Task required to eliminate an emergency condition that is detrimental to the mission, reduces operational effectiveness or endangers life, health or safety.” Work will continue until the emergency condition is resolved or has been mitigated.

• Priority 2A: Preventative Maintenance: The Contractor will respond to PM Work Task issued by the Government. PM includes inspecting, testing, measurements, adjusting, lubricating, painting, parts replacement, and cleaning performed specifically to prevent faults and/or to maintain equipment and facilities in satisfactory operating condition. PM will occur at regular intervals and will be conducted on Real Property, including Real Property Installed Equipment (RPIE) and/or other facility components, and supporting equipment. The Contractor must complete at least 95% of assigned PM each month.

• Priority 3A-Work Task: Corrective Maintenance: Urgent Work is not an emergency, but could be detrimental to the mission, if not completed in the prescribed time. In cases when damage to Government assets will continue until the issue is mitigated the Contractor will have 24 hours to respond. The Contractor must complete all 3A Work Tasks within 90 calendar days after activation of NexGen IT work task.

• Priority 3B/C Work Task/Facility Projects: Corrective Maintenance: Routine Work has minimal impact to the mission. The Contractor will complete all 3B Work Tasks within 120 calendar days and all 3C Work Tasks within 180 calendar days after activation of NexGen IT work task.

• Priority 4A/B: Special Project: Scheduled Enhancement Work/All other Enhancement Work.

1.4.4.2 Work Request Protocol. The 773 CES/CSU will receive, initiate, and prioritize in NexGen IT. Corrective Maintenance work tasks and act as liaison between the Contractor and the customer receiving the service. Timelines for completion of services are outlined in Paragraphs 1.4.4.1

1.4.4.3 Work tasks and PM tasks. Will be issued to the Contractor through NexGen IT.

The Contractor will complete tasks, report labor hours, parts and materials used and resolution description for each task through NexGen IT.

1.4.4.4 Computer Maintenance Management System (CMMS). USAF uses NexGen IT as its CMMS. It can be accessed through any computer with a common access card (CAC) reader. The Contractor must update NexGen IT as a CMMS to capture facility data required by the Government. The data captured in NexGen IT will be used by the Government as a source document for the Contractor’s performance of the contract. Data accumulated in the performance of the contract is property of the Government. Government computers will not be provided.

1.4.4 Systems Access Authorization Request (SAAR) Requirements. The Contractor must submit a separate DD Form 2875 (SAAR) for each platform requiring access.

1.4.5 Acceptable Levels of Performance. The standards below qualitatively serve to help describe the acceptable level of performance to be accomplished in this contract. The standards listed below pertain to all work performed under this contract. All jobs must be performed by experienced tradesmen and proper tools/methods will be used consistent with industry standards.

• Timeliness - The Government will evaluate timeliness of Contractor performance in accordance with this PWS, para 1.4.4.1.

• Job preparation - The Contractor is responsible for planning equipment and material requirements; obtaining proper tools, materials and equipment; setting up to begin work;

cleaning and storing tools and equipment; cleaning up the job site; and assessing all work and costs associated with receiving, planning and performing a job assignment, so that quality work will be accomplished without excess cost and with minimal impact on federal personnel to the extent possible.

• Work Site Clean Up – The Contractor will remove from the work site waste material and by- products resulting from work performed and include but not limited to; wiping down equipment, sweep/mop floors, pick up debris, secure cabinets and replace fasteners.

• Material Quality – The Contractor must provide new components that match or exceed existing components both in manufacture and quality when replacement is required.

• Workmanship – The end product must have a professional appearance, ensure functional capability and preserve the Government’s investment.

• Reference Codes – Work must be accomplished IAW mandatory publications, manufacturers’ specifications/industry standards, applicable regulations and National, State, Local or Municipal Building Codes. When multiple references exist, the more stringent standard will apply.

• Safety – The Contractor must comply with OSHA safety standards, State and Federal regulations to include but not limited to confined space, hot work permit and lock out tag out.

• Cost Effectiveness – The Contractor will investigate and determine if corrective maintenance services are covered under an existing warranty. In addition, the Contractor must investigate the feasibility of rebuilding components and parts to like new condition rather than simply replacing the item in kind.

• Documentation – The Contractor must maintain a database of all work accomplished in performance of this contract to include employee names notating work performed PM and CM, labor hours worked, and materials consumed. Contractor documentation will be kept current and compatible with current and future versions of the Computer Maintenance Management System (CMMS) used by 773 CES. Database shall be surrendered to the Government, in Excel format, at end of the Contract. Details of software will be discussed at post award.

1.4.6 Completed Job. The job will be accepted as complete and can be invoiced when the area meets the acceptable levels of performance as summarized below:

• A system or component is returned from a state of disrepair to full operational status, all clean- up is completed, any damage caused by the maintenance is also repaired and the facility is returned to its original or better state.

• The Contractor will perform job site cleanup, salvage usable material, remove and dispose of dirt, trash, scrap, and debris.

• Coordination with 773 Energy Management Control System shop and HVAC shop for shut down and startup of equipment in performance of the PWS.

• The Contractor must support the shut down and startup of equipment they maintain if required by another trade.

• The work is accomplished IAW mandatory publications, manufacturer’s specifications and industry standards, applicable regulations, and Building Codes.

1.5 Special Projects (SPs). Contractor must provide all management, administrative support, supervision, personnel, equipment, tools, material and/or services necessary to perform all requirements for SPs. SPs are defined as work requirements within the general scope of this contract which may include separately defined or priced line items incidental to the overall work (i.e., repair or replace boiler or internal components, etc.). Upon request of the CO, Contractor must prepare and submit a cost proposal within three (3) days for the work requested.

Appendix 5 - is used to submit SPs. If the Contractor identifies possible SPs, they are welcome to submit project ideas to the COR. CLIN X003 is reserved for SPs. Upon a request/proposal for a SP, the CO will modify the contract to insert CLIN X003 as the SP CLIN. A subline item (SLIN) will be added for the first SP and any additional SPs will be added as SLINs to the contract, as agreed upon.

1.5.1 Award. CO will negotiate and award all SPs. Government reserves the right to award SP work to a third (3rd) party. COR must update CO on all SPs awarded as needed.

1.5.2 Special Projects. All work accomplished under SPs will be IAW negotiated agreements and the standards contained herein as well as trade standards and must be completed within the negotiated performance period. Upon completion of SPs, Contractor must notify COR for 100% inspection and acceptance.

1.5.3 Monthly Invoice. Contractor will invoice both monthly and as SPs are completed and accepted by the Government. Each SP invoice must be submitted with the original approved SP and all supporting documents including a breakdown of all parts and materials used.

1.5.4 Notification Required. The Contractor will notify EMCS controlled/monitored equipment that is taken offline for repairs or maintenance action for more than one (1) hour by email at 773CES.CEOIC.EMCSAlarms@us.af.mil.

1.5.5 Continuation of Mission Essential Services During a Crisis. IAW DFARS 252.237- 7023, it is determined that services listed herein are essential services for Contractor performance during a crisis situation. The following section of the PWS are essential contractor services in support of mission- essential functions: 1.4.1 and 1.4.2. At award, the Contractors Mission Essential Contractor Services Plan, which will cover all items in accordance with DFARS 252.237-7024, will be incorporated into the contract via attachment.

SECTION II

2.0 SERVICES SUMMARY

2.1 Performance Evaluation. The purpose of the Services Summary is to define performance evaluation. The Performance Objective (column 1) describes what the Government will survey.

Performance of a service will be evaluated to determine whether it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the file with a Corrective Action Report (CAR) and forward these documents to the Contracting Officer for their determination if further action is necessary.

2.1.1 Evaluation: The Government will evaluate the Contractor’s performance throughout the life of the contract by appointing a representative(s) to monitor performance to ensure services are received. The Government representative will evaluate the Contractor’s performance through inspections of reports and contract services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

2.2 Services Summary (SS): The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The SS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. All inspections performed by the COR are rated “Acceptable or Unacceptable”.

2.3 Quality Control (QC). The Contractor must develop and maintain a quality control program to ensure boiler maintenance services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The QC program must be documented in a written Quality Control Plan (QCP). The program/plan will identify a quality control inspector telephone number and email address with whom the Government can discuss quality issues. A written QCP must be submitted to the Contracting Officer for review and feedback. The plan must be submitted no later than 10 working days after award. Once mailto:773CES.CEOIC.EMCSAlarms@us.af.mil reviewed and accepted, the QCP will not be changed without prior review by the CO. The Contractor must develop and implement procedures to identify and prevent defective service and/or non-performance. As a minimum, the Contractor is required to develop quality control procedures addressing the Performance Objectives identified in this Services Summary section.

The QCP will specifically address the Contractor’s strategy to provide quality workmanship and continual process improvement for preventing and correcting deficiencies as required.

Table 2.2 Service Summary

Performance Objective PWS

Paragraph

Performance Threshold (Per month)

Work Priority 1: Emergency Work. The Contractor will perform priority 1, emergency Work Tasks

PWS

1.3-1.4.1 Inclusive

Excellent: 0 defects Very Good: 1 defect Satisfactory: 2 defects

Work Priority 2A: Preventive Maintenance. The Contractor will perform priority 2A work, Preventative Maintenance (PM).

PWS 1.4.2

inclusive Completion Rate required 95% minimum. Per AFI

Work Priority 3A-(High) Work Priority 3B/C (Routine).

The Contractor will perform priority 3A Work Tasks.

PWS 1.4.2.

inclusive Excellent: 0 defects

Very Good: 1-2 defect Satisfactory: 3 defects

Work Priority 4A/B: The Contractor will perform Enhancement Work.

PWS 1.4.4.1

inclusive Excellent: 0 defects

Very Good: 1-2 defect Satisfactory: 3 defects

Deliverables: The Contractor will provide SMS NexGen Input

PWS

1.6.4.6.2.3.

inclusive

Excellent: 0 defects Very Good: 1-2 defect Satisfactory: 3 defects

2.4 Quality Assurance (QA). The Government will inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this PWS. The COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The CORs will use the Contractor’s work schedule or modified version thereof to record surveillance results.

Results of the surveillance then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the Contractor.

2.4.1 Multi-Functional Team (MFT). A MFT will be established IAW DAFI 63-138 consisting of the Contract Manager with the Contracting Officer, Contract Administrator, COR, QA Personnel and other Government personnel. The team will establish how often meetings are needed based on contract complexity. The Contractor may request a meeting with the Contracting Officer when the Contractor believes such a meeting is necessary. If the Contracting Officer or Contract Administrator deems necessary, written minutes of any such meetings will be recorded by the Contract Administrator in the contract file, signed by the Project Manager and the Contracting Officer or Contract Administrator. If the Contractor does not concur with any portion of the minutes, such nonoccurrence must be provided in writing to the Contracting Officer within ten (10) calendar days following receipt of the minutes.

2.4.2 Performance Threshold: Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any combination for any two (2) or more consecutive or non-consecutive months during a contract year may result in a warning or letter of concern from the CO.

2.4.3 Service Remedies: All remedies for service not meeting the thresholds in the SS, above, will be in accordance with Federal Acquisition Regulation (FAR) clause 52.212-4 (a), Contract Terms and Conditions Commercial Items, Inspection/Acceptance.

2.5 Surveillance Methods. The Government will surveil Contractor performance using the methods listed below:

2.5.1 Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation(s) based on the Contractor’s schedule. Periodic surveillance will be conducted and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result will be recorded, and the Contractor will re-perform the service after notification by the COR within 24 hours.

2.5.2 Random Sampling: This method requires the COR to utilize the total number of completed work orders to determine sample lot size to determine the acceptability of the entire lot. Re-work required by inadequate maintenance must be performed within 24 hours.

2.5.3 100 % Inspection: The Government can perform 100% inspections as needed.

2.5.4 Customer Complaints. The COR will investigate customer complaints. The COR will initially validate customer complaints. The Contracting Officer will make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and the Contractor. Validated customer complaints must be re-performed within timeline directed after notification by the CO.

2.6 Periodic Progress Meetings. The CO, Functional Commander, COR, other Government personnel as appropriate and the Contractor will periodically meet to discuss the Contractor’s performance. The following issues must be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor will provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The Contractor may request a meeting with the CO. The minutes of these meetings will be signed by the CO and any other individuals deemed appropriate and distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor must provide a written notification to the CO identifying areas of non-concurrence for resolution within five (5) calendar days.

SECTION III

3.0 GOVERNMENT FURNISHED SERVICES

3.1 Government Furnished Services. The Government will provide the following limited services: emergency medical, security and access to information.

3.2 Security Police and Fire Protection. The Contractor must dial 911 in the event of a fire, police, or medical emergency. Must identify to operator you are on JBER.

3.3 Government-Furnished Facilities/Real Property. Except for providing access to those facilities housing boilers and associated equipment upon which maintenance and service is to be performed, the Government will not provide any facilities for the performance of this contract.

3.4 Keys. The Government will provide the Contractor with marked keys for access to facilities where work is required in the performance of this contract.

3.5 Government Furnished Equipment. The Government will not provide any equipment for the performance of this contract.

3.6 Utilities. The Government will provide all electricity, water, and sewage at no additional cost to the Contractor. The Contractor must instruct employees in utilities conservation practices. The Contractor will be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish requirements under this PWS.

SECTION IV

4.0 GENERAL

INFORMATION

4.1 Recognized Holidays

The Contractor is required to perform emergency services on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veterans Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.1.1 Hours of Operation. Normal business hours on JBER are 0730 to 1630 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

4.2 Contract Performance. All Contractor personnel must abide by all rules, regulations, and guidelines of JBER.

4.2.1 Contract Point of Contact (POC). The Contractor must provide a POC and alternate(s) who are knowledgeable about services and base operations. The Contractor must submit the name, email address and telephone number of the POC and alternates to the CO two (2) business days after the contract award date. The list must be kept current throughout the life of the contract; both the CO and COR must be notified of any changes within 24 hours of their occurrence. The Contractor POC and alternate(s) will have full authority to act for the Contractor on all contract matters relating to daily operation of this contract, must be available within two (2) hours to meet in person on the installation with Government personnel designated by the CO to discuss problem areas and must be able to read, write and speak English. The POC must be available to provide status on emergency work requests 24 hours per day.

4.2.2 Contractor Employees. The Contractor will be responsible for the performance and conduct of Contractor and sub-Contractor personnel at all times. All personnel must be legally authorized to work in the United States and must be able to read, write and speak English. The Contractor must only employ lawfully employable individuals in the United States. Personnel absences at any time will not constitute an excuse for non-performance under this contract.

4.2.3 Personnel Roster. The Contractor will provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster must be updated as individuals are removed and added.

4.2.4 Alcohol/ Drug Use/Smoking. The consumption of alcoholic beverages or illegal drugs, while on base, by Contractor personnel is strictly forbidden. The Contractor must immediately remove any employee who is under the influence of alcohol or illegal drugs. Smoking is allowed in designated areas only. Smokers must follow all rules/procedures/guidelines of

JBER.

4.2.5 Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as Contractor employees to avoid creating an impression in the minds of members of the public that they are Government officials.

They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor’s identification must be easily recognized. This must be accomplished by wearing distinctive clothing bearing the name of the company and/or by wearing badges that contain the company name and employee name.

4.2.6 Appearance. Due to potential interaction with Distinguished Visitors (DV), Contractor personnel must present a neat appearance. The Contractor’s uniform must be easily recognized.

This will be accomplished by wearing distinctive clothing bearing the name of the company and by wearing badges that contain company and employee name.

4.2.7 Contractor Qualifications/Certifications. The Contractor must utilize employees possessing adequate training, skills, knowledge, and certifications to perform the requirements of this contract. All certification and licensing requirements by Federal, State, and local agencies will be complied at the Contractor's expense. Proof of certifications must be provided upon request of Government. The Contractor must provide at least a minimum number of journeyman level positions in each trade as needed to accomplish work performed in this contract. There must be, at a minimum, one journeyman for each trade providing supervision and training. The Contractor will ensure that all personnel who routinely handle Hazardous Materials (HAZMAT) or wastes have Hazardous Waste (HAZWASTE) Operator (HAZWOPER) spill response, awareness certification to the qualified technician level IAW the provisions of 40 Code of Federal Regulations (CFR), Parts 260-266.

• Contractor must provide all training, tools, and test equipment to perform Permitted

Confined Space Entry. Building 6326 is a confined space entry facility.

4.2.8 Employee Training. The Contractor must provide all training required to its employees to meet requirements of the PWS unless otherwise specified within the PWS or as otherwise approved by the CO.

4.3 Proprietary Data & Organizational Conflict of Interest

4.3.1 Access To and Protection of Proprietary Information. The Contractor agrees that, to the extent it receives or is given access to proprietary data, trade secrets, or other confidential or privileged technical, business, or financial information (hereinafter referred to as “proprietary data”) under this contract, it will treat such information in accordance with any restrictions imposed on such information. The Contractor further agrees to enter into a written agreement for the protection of the proprietary data of others and to exercise diligent effort to protect such proprietary data from unauthorized use or disclosure.

4.3.2 Subcontracts. The Contractor must include the language in paragraphs 4.3.1 and 4.3.2 in consulting agreements and subcontracts of all tiers. The terms “contract,” “Contractor,” and “Contracting Officer,” will be appropriately modified to preserve the Government’s rights.

4.3.3 Disclosures. If the Contractor discovers an organizational conflict of interest or potential conflict of interest as contemplated by FAR Subpart 9.5 before or after award, a prompt and full disclosure must immediately be made in writing (before award if applicable) to the Contracting Officer. This disclosure must include a description of the action the Contractor has taken or proposes to take to avoid or mitigate such conflicts.

4.4 Security Requirements. The Contractor will abide by JBER security requirements.

4.4.1 Physical Security. The Contractor is responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment and materials must be secured.

4.5 Key Control

4.5.1 Procedures. The Contractor must establish and implement methods of making sure all keys/key cards that the Government issues to Contractor employees are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. Keys issued to the Contractor by the Government must not be duplicated. The Contractor is prohibited from opening locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. All badges and keys issued to the Contractor must be returned to COR at the end of Contract or when no longer required.

4.5.1.2 Lost/Duplicated Keys. In the event keys, other than master keys, are lost or duplicated, the Contractor must, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks will be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payments due to the Contractor until cost is recouped.

4.5.2 Government Personnel. The Government retains the option to assign military and/or civilian representatives at all contracted sites as deemed necessary for reasons such as to receive training, to assist in contingency efforts at a site, or to evaluate site performance (not inclusive).

The presence of military and/or civilian personnel will in no way diminish the Contractor’s responsibility to provide the services specified in this PWS.

4.6 Contractor Furnished Property (CFP) and Services. Except for those items or services specifically stated to be Government-furnished in Section III and any Appendixes, the Contractor must furnish everything required to perform this contract IAW all its terms. All CFP will be marked clearly and permanently with the Contractor's name or company logo for ready identification. Contractor vehicles must be clearly identified with the Contractor’s name and telephone number. The Contractor is responsible for ensuring that all Contractor owned vehicles are properly licensed, insured, and registered IAW state, local and installation regulations.

4.7 Acquiring Supplies and Materials. The Contractor is responsible for providing, maintaining, storing, and tracking all materials, tools, cleaning and any other types of administrative supplies required for performance of the contract.

4.7.1 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source code of any software, produced under this contract will be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO and surrendered to the Government at the end of Contract.

4.7.2 Environmental Protection. The Contractor will comply with all applicable Federal, state, and local laws, regulations and standards that are applicable to Contractor’s activities in performance of this PWS.

4.7.2.1 Spill Response. The Contractor is responsible to report and promptly clean up all spills in a manner consistent with current environmental regulations, JBER Operation Plan (OPLAN) 19-3 Environmental Management Plan and JBER Alaska Storm Water Management Plan. The Contractor must contact CO and COR at every occurrence. If it is necessary to utilize Government material, equipment, or personnel to clean up a Contractor- caused spill, the Contractor is required to reimburse the Government for all associated costs.

4.7.2.2 Hazardous Materials.

(1) Prior to use, the Contractor must provide the Base Hazardous Material (HAZMART)

Pharmacy and base environmental, through the COR, a list of all hazardous materials the Contractor brings onto Government property and must submit and AF Form 3952 along with a…