Attachment 1_Performance Work Statement_CBS Guards (16Dec24).pdf

Performance Work Statement (PWS)

Contract Security Guard Services Camp Bondsteel, Kosovo

16 DECEMBER 2024

PART 1: GENERAL INFORMATION

1. Introduction.

1.1. Description of Services.

1.2. Background.

1.3. Scope.

1.4. Objectives.

1.5. Responsibilities.

1.6. Quality Control Plan (QCP).

1.7. Quality Assurance.

1.8. Recognized Holidays.

1.9. Operating Hours.

1.10. Contractor Work Plan.

1.11. Place of Performance.

1.12. Type of Contract.

1.13. Key Personnel.

1.14. Non-Key Personnel

1.15. Security Program.

1.16. Security Screening Requirements.

1.17. Common Access Cards (CAC).

1.18. Physical Security

1.19. Operations Security (OPSEC) Requirements

1.20. Key and Lock Control

1.21. Post Award Conference/Periodic Progress Meetings.

1.22. Contracting Officer’s Representative (COR).

1.23. Reserved.

1.24. Identification of Contractor Employees

1.25. Contractor Travel.

1.26. Other Direct Costs (ODCs).

1.27. Data Rights.

1.28. Reserved.

1.29. Non-Disclosure Requirements.

1.30. Organizational Conflict of Interest (OCI).

1.31. Phase In /Phase Out Period.

1.32. Safety.

1.33. Environmental Compliance.

1.34. Required Training.

1.35. Medical Screening.

1.36. Drug Abuse Testing.

1.37. Physical Ability Test.

1.38. Removal of Contractor Employees.

1.39. Mission Essential Contractor Services.

1.40. Required Permits and Licenses.

1.41. Reserved.

1.42. Electromagnetic Compatibility Directive.

1.43. Government Property and Services.

1.44. CFE Treaty Verification.

PART 2: ACRONYMS & DEFINITIONS

2. Acronyms and Definitions

2.1. Acronyms.

2.2. Definitions.

PART 3: GOVERNMENT FURNISHED PROPERTY AND SERVICES (GFP&S)

3. Government Furnished Property and Services

3.1. Services.

3.2. Facilities.

3.3. Utilities.

3.4. Government Furnished Property.

3.5. Special Tooling and Test Equipment.

3.6. Materials.

3.7. Training.

3.8. Common Access Cards (CAC).

3.9. NATO KFOR ID Badge.

PART 4: CONTRACTOR FURNISHED ITEMS AND SERVICES

4. General

4.1. Secret Facility Clearance.

4.2. Materials.

4.3. Vehicles and Equipment.

4.4. Background Checks.

PART 5: SPECIFIC TASKS

5. Emergency Essential Functions.

5.1. Basic Services.

5.2. Tasks.

PART 6: RESERVED

PART 7: APPLICABLE PUBLICATIONS AND FORMS

7. Applicable Publications (Current Editions).

7.1. Department of Defense Issuances.

7.2. Department of the Army Publications.

7.3. Army in Europe and Africa Publications.

7.4. Other Federal Government Publications.

7.5. Department of Defense Forms.

7.6. Department of the Army Forms.

7.7. Government Services Administration (GSA) Forms.

7.8. Army in Europe Forms.

PART 8: TECHNICAL EXHIBIT LISTING

8. Technical Exhibits and References List.

8.1. Technical Exhibit #1 – Performance Requirements Summary (PRS).

8.2. Technical Exhibit #2 – Deliverables Schedule.

8.3. Technical Reference #3 – Estimated Workload Data.

8.4. Technical Reference #4 – Security Guard Minimum Staffing Requirements.

8.5. Technical Reference #5 – Maps of Camp Bondsteel.

8.6. Technical Reference #6: Legal Authority and Use of Force.

Note: The numbering convention utilized within this PWS is – Part Number, Paragraph Number, Subparagraph number, Subparagraph number (e.g., 0.0.0.0.).

PART 1: GENERAL INFORMATION

1. Introduction. This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1. Description of Services. The contractor will provide security, installation access control, surveillance, monitoring and overall safeguarding of the installation and tenants at Camp Bondsteel, Kosovo.

1.2. Background. Camp Bondsteel is a contingency operation base camp of the U.S. Army in Kosovo; located between the towns of Ferizaj and Gjilane. Area Support Group (ASG) Balkans is a subordinate activity of 21ST Theater Sustainment Command (TSC), U.S. Army Europe and Africa (USAREUR-AF) and has the responsibility to provide management of installation access to Camp Bondsteel, Kosovo. The camp requires physical security and force protection for all residents and workers inside the Camp Bondsteel perimeter. This is accomplished through staffing roving patrols, perimeter towers, and access control points. The guard force provides professional, qualified, and well-trained personnel to maintain security of personnel and assets on Camp Bondsteel. The requirement for private security armed guard services has been continuous since 1 May 2003 when the first private armed guard service contract was awarded. This is a follow-on requirement/contract award.

1.3. Scope. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform non-personal services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents.

1.4. Objectives. The contractor shall provide armed and unarmed security guard services at Camp Bondsteel, Kosovo to include installation access control, surveillance, monitoring, security checks/patrols, and overall safeguarding of the installation and its tenant units and activities.

1.5. Responsibilities. The contractor shall assume total responsibility for fulfilling all contract performance requirements stated herein on the commencement date of the performance period. The contractor shall perform in accordance with all the requirements, terms, and conditions outlined in the Order Request for Proposal (ORFP).

1.5.1. Work Responsibility. The contractor shall perform all work and assume responsibility for mobilization planning and execution, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The contractor shall conduct work in accordance with this PWS and all applicable U.S.

laws, regulations, standards, provisions, and directives to include applicable publications in Section 7. The contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents.

1.5.2. Administrative Responsibility. The contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. regulations, standards, provisions, codes, laws, technical manuals, and manufacturer’s instructions and recommendations that are necessary and related to the functions being performed. These documents may be maintained in digital form and subject to Government inspection. The contractor shall compile historical data, prepare required reports, and submit information as specified in 8.2. Technical Exhibit #2 – Deliverables Schedule in this PWS.

1.6. Quality Control Plan (QCP). Security Guards Services are considered commercial services and will be monitored in accordance with FAR Part 12. The Contractor's existing quality assurance system shall be utilized in accordance with FAR 12.208. The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award.

1.6.1. The Government will review and notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have three (3) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the KO’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the KO no later than thirty (30) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Key Personnel/Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc.

timelines, deadlines, and goals)?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid including DOCPER processes/approvals throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.8 Key Control)?

f. How will the Contractor inventory and track maintenance of all Government Provided Property/Equipment

/ Materials?

g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus

5 years?

DELIVERABLE #1: Quality Control Plan DELIVERABLE #2: Key Personnel Roster

1.6.2. An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within thirty 30 days upon completion of each option period or Task Order DELIVERABLE #3: Quality Control Analysis

1.6.3. The Contractor shall inform the COR of issues or potential issues that might affect the performance within two

(2) hours of identifying those issues. Verbal reports shall be followed up by written reports within two (2) days.

DELIVERABLE #4: Performance Issues Report

1.7. Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.8. Recognized Holidays. The following provides information on recognized holidays for the purpose of the PWS.

If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.8.1. U.S. Holidays. Work shall be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the KO. For delivery submittal, when a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively in accordance with or otherwise directed at 5 U.S.C. 6103.

1.8.2. Host Nation Holidays. Work shall be performed on local Host Nation holidays unless otherwise directed by the KO.

New Year’s Day January 1st and 2nd Christmas (Orthodox) January 7th Kosovo Independence Day February 17th Easter (Catholic) Year dependent Easter (Orthodox) Year dependent Constitution Day April 9th International Workers’ Day May 1st Europe Day May 9th Eid-al-Fitr Year dependent Eid-al-Adha Year Dependent Christmas (Catholic) December 25th

1.8.3. Training Holidays. None; the contractor shall be required to perform guard staffing and program staffing on all USAREUR training holidays.

1.9. Operating Hours. The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.9.1. Government Facility Office Hours. The Government facility office hours are 0800 to 1600 Monday through Friday except U.S. Holidays as identified in section 1.8.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.9.2. Government Facility Operating Hours. The Government facility operating hours occur between the hours of 00:00 to 23:59 Monday through Sunday. The Government facility is open for operations during the recognized U.S.

Holidays identified in paragraph 1.8.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the KO to the Contractor.

1.9.3. Contractor Support Hours. The Contractor shall provide support between the hours of 00:00 to 23:59 Monday through Sunday whether the facility is open or closed during local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS whether the Government facility is opened or closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.10. Contractor Work Plan. The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.), and how the Contractor intends to address and meet increased operations tempo (e.g. Contractor’s need for overtime or extended work hours).

The Contractor’s proposed Work Plan shall be submitted to the KO via the COR for review within ten (10) days after date of contract award. The Government will review and either accept or return their comments to the Contractor within ten (10) days of submittal. The Contractor shall then have three (3) days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the KO at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

DELIVERABLE #5: Contractor Work Plan

1.11. Place of Performance. The work to be performed under this contract will take place throughout the U.S. Army Installation, Camp Bondsteel, located near Ferizaj, Kosovo.

1.12. Type of Contract. See schedule.

1.13. Key Personnel. Program/Contract Manager, Site Manager, and Logistics/Property Manager are considered by the Government to be key personnel. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, a Site Manager who shall act for the Contractor when the Program/Contract Manager is absent shall be provided in writing to the KO no later than ten (10) days after contract award. The Program/Contract Manager, Alternate Program/Contract Manager, and Site Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program/Contract Manager, Alternate Program/Contract Manager, or Site Manager shall be available between 0800 to 1700 local time Monday through Saturday. Qualifications and experience criteria for all personnel are listed below. The Contractor shall be responsible for verifying experience and qualification for each position listed and shall submit verification to the KO and COR upon request. If the contractor has a qualified candidate, it may request minor waivers to the experience requirements below to be submitted through the COR and approved by the KO.

Performance Objective:

The Contractor shall ensure that a Program/Contract Manager, or at least the Alternate Program/Contract Manager or Site Manager is available and be responsible for the performance of the work (PRS#1). At least one of the personnel mentioned in this objective shall be available at the site within 2 hours response time at all times. (100% AQL).

DELIVERABLE #2: Key Personnel Roster

1.13.1. Due to the contractor employees being potential first responders to incidents, all contractor employees shall be able to communicate in English and the host nation language to the degree that they understand oral and written communications and express themselves in matters pertaining to their work (i.e. reporting of emergency situations, written reports, etc..) in person or by telephone/radio communications, to their management, and military authorities.

Additionally, the employees shall be able to provide clear communications to the customer at the point of service.

1.13.2. Program/Contract Manager and Alternate Program/Contract Manager: The Program/Contract Manager shall be a U.S. citizen, have a Secret Security Clearance, and demonstrate as a minimum five (5) years of supervisory or management experience within the last two (2) years prior to assuming the position. Experience is required to be in at a minimum one of the following career fields: armed security services, law enforcement, military service, and or contract management within two years of the contract award or selection. This experience can be credited by service in the Armed Forces, civilian law enforcement (Federal, State, or Local), or commercial security services.

1.13.3. Site Manager. The Site Manager shall be a U.S. citizen, have a Secret Security Clearance, and demonstrate as a minimum five (5) years of supervisory or management experience within the last two (2) years prior to assuming the position. Experience is required to be in at a minimum one of the following career fields: armed security services, law enforcement, military service, and or contract management within two years of the contract award or selection. This experience can be credited by service in the Armed Forces, civilian law enforcement (Federal, State, or Local), or commercial security services.

1.13.4. Logistics/Property Manager: The Logistics/Property Manager may be a U.S. citizen or a qualified local national able to demonstrate as a minimum two (2) years of administrative experience in property accountability and management of Government Furnished Property within the last five (5) years prior to assuming the position. The Logistics/Property Manager shall be eligible to obtain a Common Access Card (CAC) and gain access to the Global Combat Support System-Army (GCSS-Army) network system, by completing the web based GCSS-Army Training and Certification system (GTRAC) for record.

1.14. Non-Key Personnel. Due to the contractor employees being potential first responders to incidents, all contractor employees shall be able to communicate in English and the host nation language to the degree that they understand oral and written communications and express themselves in matters pertaining to their work (i.e. reporting of emergency situations, written reports, etc..) in person or by telephone/radio communications, to their management, and military authorities. Additionally, the employees shall be able to provide clear communications to the customer at the point of service. The following are considered non-key personnel. If the contractor has a qualified candidate, it may request minor waivers to the experience requirements below to be submitted through the COR and approved by the KO.

DELIVERABLE #6: Guard Staffing Reports

1.14.1. Chief-of-the-Guard (COTG). The contractor shall provide a minimum of one armed COTG, per shift, on a twenty-four (24) hour, seven (7) days a week basis. The COTG shall be a U.S. citizen and demonstrate as a minimum four (4) years of supervisory experience, within the last ten (10) years prior to assuming the position, in one or more of the following career fields: armed security services, law enforcement, and military service. This experience can be credited by service in the Armed Forces, civilian law enforcement (Federal, State, or Local), or commercial security services. This position fulfills chief-of-the-guard staffing requirement per AR 190-13 paragraph F-3e(1).

1.14.2. Force Protection Operations Center (FPOC) Lead Supervisor. The contractor shall provide a minimum of one armed FPOC lead supervisor, per shift, on a twenty-four (24) hour, seven (7) days a week basis. The FPOC Lead Supervisor shall be a U.S. citizen and demonstrate as a minimum four (4) years of supervisory experience, within the last ten (10) years prior to assuming the position, in one or more of the following career fields: armed security services, law enforcement, and military service. This experience can be credited by service in the Armed Forces, civilian law enforcement (Federal, State, or Local), or commercial security services. This position fulfills lead supervisor staffing requirement per AR 190-13 paragraph F-3e(2).

1.14.3. Shift Supervisors. The contractor shall provide an armed supervisor at each post area, per shift, on a twenty-four (24) hour, seven (7) days a week basis. The Post Armed Supervisor shall be a U.S. Citizen and demonstrate as a minimum four (4) years of supervisory experience, within the last ten (10) years prior to assuming the position, in one or more of the following career fields: armed security services, law enforcement, and military service. This experience can be credited by service in the Armed Forces, civilian law enforcement (Federal, State, or Local), or commercial security services. These positions satisfy required minimum shift supervision per AR 190-13 paragraph F-3e(3) and F-3e(4).

1.14.4. Armed Guards. The contractor shall provide trained armed guards, as necessary, to maintain required post coverage as stated in this PWS. The Armed Guards shall be U.S. citizens and demonstrate as a minimum two (2) years of experience, within the last ten (10) years prior to assuming the position, in one or more of the following career fields: armed security services, law enforcement, and military service. This experience can be credited by service in the Armed Forces, civilian law enforcement (Federal, State, or Local), or commercial security services.

1.14.5. Unarmed Guards (Kosovo citizen or legal resident status in Kosovo required). The Contractor shall provide trained Unarmed Guards, as necessary, to maintain required post coverage as stated in this PWS. The Unarmed Guards shall have citizenship or residency status in Kosovo and demonstrate as a minimum two (2) years of experience, within the last five (5) years of assuming the position, in one or more of the following career fields: unarmed security services, law enforcement, or military service.

1.15. Security Program. This is an unclassified contract and contractor is not authorized to generate, possess, or store classified information IAW the attached Department of Defense Contract Security Classification Specification (DD Form 254), Attachment 3. The Contractor shall ensure the employees complies with the Department of Defense Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M), and any revisions, notice of which has been furnished to the Contractor.

1.16. Security Screening Requirements.

1.16.1. Security Screening for Key Personnel. Individuals tentatively selected for appointment to key positions (see PWS 1.13) on this contract will be security screened prior to being appointed to such positions. Armed and key personnel positions are categorized as noncritical sensitive and require a minimum of a favorably adjudicated Tier 3 or equivalent background investigation, regardless of access to classified information, prior to appointment to such positions (see 32 CFR Part 117). Filling a position before completion of the Tier 3 background investigation will be kept to a minimum; however, Government may deem it necessary to hire prior to completion of the Tier 3 investigation.

Before the individual can occupy the position, a minimum of a completed Tier 3 or equivalent background investigation must be opened, an SF 86, and an interim national security determination granted. The requirement to obtain and maintain a Tier 3 (T3) investigation with favorable adjudication is mandatory for the life of the contract and all costs are at contractor’s expense.

DELIVERABLE #7: Pre-Employment Documents DELIVERABLE #8: Continuing Employment Documents

1.16.2. Security Screening for Armed Non-Key Personnel. Persons employed under this contract in armed non-key positions (See PWS 1.14) shall meet same security screening procedures as key personnel on this contract and receive a Tier 3 (T3) investigation prior to employment and every five-years of continuing employment on this contract at contractor’s expense (See PWS 1.16.1).

DELIVERABLE #7: Pre-Employment Documents DELIVERABLE #8: Continuing Employment Documents

1.16.3. National Crime Information Center (NCIC) Check – All U.S. citizens hired onto this contract must have an Interstate Identification Index (NCIC-III) check performed. Once the contractor agrees to employ this person, the Contractor shall provide the full name, social security number, date, and place of birth of each U.S. citizen employee to the COR or ACOR. The COR or ACOR will initiate the NCIC-III check IAW AR 190- 56 paragraph 2-3, and an Army in Europe (AE) Form 190-45D, Military Police Record Check. U.S. Citizens will not be employed, or armed, under this contract until a favorable NCIC-III and local record check has been completed. The results of the NCIC-III check will be used to determine the reliability and trustworthiness of the employee. If subsequent NCIC-III checks or the AE Form 190-45D check turns up derogatory information on any employee, the Contractor shall immediately remove the employee(s) from performing duties under this contract. A NCIC-III check must be conducted every year if a contractor employee is performing access control, roving patrol, or IDS monitoring duties. Contract employees who do not perform any of these duties will only require the initial NCIC-III check.

DELIVERABLE #7: Pre-Employment Documents DELIVERABLE #8: Continuing Employment Documents

1.16.4. Security Screening for Locally Hired Unarmed Personnel. AE Form 604-1A and 604-1B, with instructions shall be used IAW AE Regulation 604-1, or equivalent theater-specific forms for the Local National Screening Program (LNSP), to conduct security checks. This requirement also applies to United States citizens who are residents of Kosovo or North Macedonia for more than one year. All security checks required by this paragraph will be performed at contractor’s expense prior to employment and annually thereafter.

1.16.4.1. The Contractor shall complete the form for each of his employees assigned to perform under this contract and submit to the COR or ACOR for processing along with a current police good conduct certificate and a scanned copy of government issue photo identification that includes first and last name and birthdate. Employees on the USEUCOM Installation Access Control System (IACS) watch list and identified as unfit for installation access will not be allowed to perform under this contract.

DELIVERABLE #7: Pre-Employment Documents DELIVERABLE #8: Continuing Employment Documents

1.16.5. If results of any security checks reveal derogatory information, the COR will evaluate the information and determine if the employee may work under this contract. If negative and/or derogatory information is found during any subsequent security check, the Contractor will immediately remove the employee from work under this contract.

An LNSP background check must be conducted every year at contractor’s expense if a contractor employee is performing access control, roving patrol, or IDS monitoring duties.

DELIVERABLE #4: Performance Issues Report DELIVERABLE #7: Pre-Employment Documents DELIVERABLE #8: Continuing Employment Documents

1.16.6. Qualification to Possess Firearms or Ammunition. Contractor shall submit a DD Form 2760 (Qualification to Possess Firearms or Ammunition) for each individual armed, or having contact with arms or ammunition, under this contract certifying that those individuals have not been convicted of an offense (qualifying conviction) under the Lautenberg Amendment to the Gun Control Act of 1968 and contained in Title 18 U.S.C. 922(g)(9). This mandatory pre-employment and annual continuing employment requirement for all armed individuals employed under this contract must be furnished by the contractor to the Government at contractor’s expense.

DELIVERABLE #7: Pre-Employment Documents DELIVERABLE #8: Continuing Employment Documents

1.16.7. Special Checks. If more specific checks are required, they will be identified, and the procedures provided by the COR or as an attachment hereto. The Contractor shall provide a copy of work and residence permit for any foreign national to the COR for nationality verification prior to beginning duties under this contract.

The contractor shall provide the original copy of the Kosovo Police Good Conduct Certificate (KPGCC) to the COR for review before an employee starts working under this contract and annually thereafter.

Performance Objective: All Kosovo Nationals and US Citizens residing in Kosovo for more than 12 consecutive months employed under this contract meet minimum base access and information technology system access requirements. (PRS#2) AQL: 100% Compliance (No deviation from standard)

1.16.8. Individual Reliability Program (IRP). The Contractor will comply with the provisions of the Individual Reliability Program as defined in Chapter 3, AR 190-56, The Army Civilian Police and Security Guard Program and any USAREUR-AF Supplement to AR 190-56. The Contractor will ensure that all personnel are thoroughly briefed on all aspects of this program. Contractor shall complete and submit DA Form 7708 (Personnel Reliability Screening and Evaluation) to the Government prior to employing and annually thereafter at contractor’s expense for each individual contractor employee, armed, or having access to arms or ammunition, on this contract or are performing access control, roving patrol, or IDS monitoring duties. Contractor shall perform and record continuing periodic evaluations on DA Form 7708 for all individuals mentioned in this paragraph and employed on this contract.

DELIVERABLE #7: Pre-Employment Documents DELIVERABLE #8: Continuing Employment Documents

1.16.9. Ammunition, and Explosives (AA&E) Security Screening and Evaluation. Contractor will submit a DA Form 7281 annually to the COR for each employee assigned to handle ammunition and explosives.

DELIVERABLE #7: Pre-Employment Documents DELIVERABLE #8: Continuing Employment Documents

1.17. Common Access Cards (CAC). The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the COR within thirty (30) calendar days after award (unless circumstances require otherwise and as directed by the KO. The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements in PWS 1.16.

1.17.1. The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within five

(5) days after changes have been made (unless circumstances require otherwise and as directed by the KO). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

DELIVERABLE #9: Common Access Card Log

1.18. Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured per the Army Physical Security Program (AR 190-13).

1.19. Operations Security (OPSEC) Requirements. The contractor shall develop an OPSEC standard operating procedure (SOP)/plan within 90 calendar days after the contract is awarded, to be reviewed and approved by the responsible Government OPSEC officer, according to AR 530-1. This SOP/plan will include the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it.

In addition, the contractor will identify an individual who will be an OPSEC coordinator. The contractor will ensure this individual becomes OPSEC Level II certified according to AR 530-1.

DELIVERABLE #23: OPSEC SOP/Plan

1.20. Key and Lock Control. The Contractor shall establish and implement methods in accordance with AR 190-51 and AR 190-11 to ensure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan and the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees.

The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

DELIVERABLE #1: Quality Control Plan

DELIVERABLE #10: Operational Incident Reports (Lost Key Report)

1.21. Post Award Conference/Periodic Progress Meetings. The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.21.1. The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.22. Contracting Officer’s Representative (COR). Refer to Part 2 of this PWS for the definition of a COR. As determined by the KO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the KO. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.23. Reserved.

1.24. Identification of Contractor Employees. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.24.1. Contractor workspace (staging site, on-site office, desk, or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the KO via the COR for review and acceptance

(10) days after contract award. Workspace sign location shall be coordinated with the COR. Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting, or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

1.24.2 Reserved.

1.25. Contractor Travel. Not applicable. None.

1.26. Other Direct Costs (ODCs). Not applicable. None.

1.27. Data Rights. The Government has unlimited rights to all documents and materials produced under this contract.

All documents and materials, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.28. Reserved.

1.29. Non-Disclosure Requirements. Performance under this contract may require the Contractor to access data and information proprietary to a government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be averse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge, or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at https://www.defense.gov/Help- Center/Article/Article/2762906/use-of-department-of-defense-imagery/ and https://www.dimoc.mil/resources/limitations/ .The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.29.1. Non-Disclosure Statements. The Contractor shall provide signed non-disclosure agreements for all employees, Standard Form 312, Classified Information Nondisclosure Agreement (12/2023 or later version), to the Government no later than five (5) days prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance under this contract. Contractor will provide Government additional signed non-disclosure agreements for all individuals employed on this contract at any time specified by the Government for the duration of this contract.

DELIVERABLE #7: Pre-Employment Documents

1.30. Organizational Conflict of Interest (OCI). Reserved.

1.31. Phase In / Phase Out Period. To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the phase in/phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. During the phase in period, the Contractor shall also contact The Republic of Kosovo Business Registration in order to register as a foreign company in Kosovo, per Republic of Kosovo regulation.

Performance Objective: The contractor shall assume full performance responsibility on the first day of performance.

(PRS#4) AQL: 100% compliance (No deviation from standard)

1.32. Safety. The Contractor shall complete and provide safety notifications required by host nation authorities and will provide documented proof to the KO via the COR, no later than ten (10) days after such notifications were made.

The Contractor shall provide a Safety and Accident Prevention plan to the COR at least 10 days prior to commencement of work on this contract.

DELIVERABLE #1: Quality Control Plan

DELIVERABLE #13: Safety and Accident Prevention Plan

1.33. Environmental Compliance. The Contractor shall ensure that all its operations and activities conform to Camp Bondsteel’s environmental policy requirements. The Contractor shall ensure that all Contractor personnel have received appropriate levels of training in the handling, use, storage, and disposal of hazardous material. In addition, the Contractor shall ensure that all Contractor controlled activities on Camp Bondsteel are conducted in accordance with the Camp Bondsteel Spill Prevention and Response Plan, Solid Waste Policy, and applicable Kosovar environmental laws/standards.

DELIVERABLE #1: Quality Control Plan

1.33.1. The Contractor must immediately report any hazardous substance spills to the Camp Bondsteel Fire Department at DSN 314 781-3421/4098 or Commercial +383 38 774-3421/4098.

1.33.2. The Contractor shall contact the COR or the ASG-Balkans Directorate of Public Works-Environmental Division, DSN 314 637-1608, Commercial +383 49 774 509, Bldg. 2130C, Camp Bondsteel for a copy of the Camp Environmental Policy, Spill Prevention and Response Red Plan, and Garrison Solid Waste Policy.

1.34. Required Training. The following provides information on training requirements.

DELIVERABLE #14: Certification and Training Records

1.34.1. Anti-Terrorism (AT) Level 1 Training. All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level 1 Training within thirty (30) days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the KO, if a COR is not assigned) within Five (5) days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil.

Contractor personnel shall complete refresher training every twelve (12) months except AOR specific AT Level 1 training, which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within five (5) days after completion of the training.

1.34.2. OPSEC Level 1 Training. All Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) days of employment under this contract. Verification of the training shall be provided to the COR within five (5) days after completion of the training for new employees. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. Verification of the training shall be provided to the COR within five (5) days after completion of the training.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within five (5) days after completion of the training.

1.34.3. iWATCH/Threat Awareness Reporting (TARP) Training. The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO).

This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) days after the contract is awarded and within thirty (30) after new employees commence contract performance, with the results reported to the COR within thirty-five (35) days after the contract is awarded and within five (5) days after new employees commence contract performance. Training slides can be found on the Army OneSource website:

https://www.armywarcollege.edu/iwatch/.

1.34.4. Information Assurance (IA) Training.

1.34.4.1. All Contractor employees, including subcontractors, requiring access to Government information systems shall complete the Department of Defense (DoD) IA Cyber Awareness Training within ten (10) days after contract start date, or ten (10) days after employment of new personnel. Training is available at https://jkodirect.jten.mil/.

1.34.4.2. All Contractor employees, including subcontractors, working information technology (IT)/IA functions shall comply with DoD and Army training requirements per Information Assurance Training Certification and Workforce Management DoD Directive (DoDD) 8570.01, Information Assurance Workforce Improvement Program DoD 8570.01-M, and Information Assurance AR 25-2 within thirty (30) calendar days of employment. Training is available at https://cs.signal.army.mil/default.asp?title=clist.

1.34.4.3. All Contractor employees, including subcontractors, performing services under this contract with access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Verification of registration shall be provided to the COR within two (2) days after registration. Contractor personnel must complete refresher training every 12 months. Verification of the training shall be provided to the COR within two (2) days after completion of the training.

1.34.5. Personally Identifiable Information (PII). Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within 30 calendar days of employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five (5) days after completion. Training is available at https://jkodirect.jten.mil/html/COI.xhtml?course_prefix=DOD&course_number=-US1366 .

1.34.6. Tactical Vehicle Driver’s Training. The contractor shall provide twenty (20) hours of drivers training on the operation of military HMMWV. USAREUR Driver license training can be accomplished at the following website:

https://jkodirect.jten.mil.