Attachment 1_LTS PWS.pdf

CUI

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS) 436th COMMUNICATION SQUADRON

DOVER AFB, DE

VERSION: 3

16 June 2026

CONTENTS

1. INTRODUCTION

1.1. Objective:

1.2. Background:

2. SCOPE

2.1. Scope of Work:

2.2. Outage Procedures & Restoration

2.3. Services Summary

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Securing and Safeguarding:

3.2. Rack Space:

3.3. Environmental Controls:

3.4. Wall Space:

4. GENERAL REQUIREMENTS

4.1. Personnel:

4.2. Government Emergency Telecommunications Service (GETS):

4.3. Interconnection Agreements, and Cutover Plans:

4.4. Cutover Plan Content:

4.5. Safety, Health and Fire Protection Requirements:

4.6. Manpower Reporting:

4.7. Billing and Service Reporting Requirements:

4.8. Monthly Billing:

4.9. Customer Service Records (CSR):

4.10. Hours of Operation & Federal Holidays

4.11. Recognized Federal Holidays:

5. APPENDICES

5.1. APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.2. APPENDIX 2 - DEFINITIONS & ACRONYMS

5.3. APPENDIX 3 - Base specific information for contractor

1. INTRODUCTION

1.1. Objective:

This requirement will provide essential Local Telecommunication Services (LTS) and features supporting Dover AFB, DE. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365). The Contractor awarded this LTS Contract will be offered the 1-year Base Period plus 4 Option years if performance is satisfactory. The Government retains the right to either extend the Contract or deny extension based on the satisfactory performance of the Contractor.

1.2. Background:

This Performance Work Statement (PWS) establishes the performance-based requirements for Local Telecommunication Services (LTS) at Dover AFB. The 436th Communication Squadron (436 CS) serves as the Requiring Office (RO), and the 436th Contracting Squadron (436 CONS) serves as the administering contracting office.

This performance-based approach, consistent with Department of the Air Force Instruction (DAFI) 63- 138 "Acquisition of Services," encourages the Contractor to propose modern, efficient solutions rather than being limited to legacy systems. These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

2.1. Scope of Work:

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include both local exchange access and long-distance services, including but not limited to, continental US calling. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.2. Outage Procedures & Restoration

2.2.1. Scheduled Outage:

The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

2.2.2. Unscheduled Outages:

If the Contractor identifies an unscheduled outage, the Contractor shall notify the Government POC verbally within one (1) hour of problem identification, followed by written documentation via email. If the Government identifies the outage first, the Government POC will notify the Contractor, assign the category of the outage, and establish the repair priority. Regardless of who identifies the outage, the Contractor shall respond to the outage notification within one (1) hour, and proceed with restoration based on the specified outage type timelines (Catastrophic, Emergency, Serious, or Routine).

2.2.3. Outage Procedures:

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

a. Reason for interruption;

b. Duration;

c. Start and stop times;

d. Affected equipment, lines, and buildings; and

e. Restoration action (what service was impacted and how service was restored)

2.2.4. Outage Priority, Restoration of Service, and Maintenance:

The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

2.2.5. Catastrophic Outage:

A catastrophic outage demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a manmade or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.

2.2.6. Emergency Outage:

An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

2.2.7. Serious Outage:

A serious outage demands timely action, such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government.

The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

2.2.8. Routine Outage:

A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

2.3. Services Summary

2.3.1. Services Summary (SS)

Performance Element Number

Performance Objective PWS Paragraph

Performance Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS.

2.1 Continuous operation local

phone service 24/7/365 with 99.9% availability.

2 Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

2.2.1 Timely and detailed

notification provided 100% of the time.

3 Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.2.4 & 2.2.5 Timely response to notification and timely restoration of services provided 100% of the time.

4 Respond and restore Emergency Priority service outages IAW PWS,

2.2.4 & 2.2.6 Timely response to notification and timely

TSP, and RPL as coordinated with the Government POC.

restoration of services provided 100% of the time.

5 Respond and restore Serious Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.2.4 & 2.2.7 Timely response to notification and timely restoration of services provided 100% of the time.

6 Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.2.4 & 2.2.8 Timely response to notification and timely restoration of services provided 100% of the time.

2.3.2. Inspection:

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract. In the event of non-conforming or defective services, the Government will provide the Contractor the opportunity to reperform the services to meet contract requirements at no additional cost to the Government, provided the defect can be corrected by reperformance. If reperformance is not possible or the Contractor fails to correct the defective services within a timeframe acceptable to the Government, the Government retains all other rights and remedies available under the contract, including the right to reduce the contract price to reflect the reduced value of the services performed.

2.3.3. Grade of Service:

Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities;

implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Securing and Safeguarding:

The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. Rack Space:

The Government will provide enough rack space for 1 additional rack in Building 310, room 101 for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point.

Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. Environmental Controls:

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. Wall Space:

The Government will also provide 8 feet X 8 feet of wall space in Building 310, room 101.

4. GENERAL REQUIREMENTS

4.1. Personnel:

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement.

Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS):

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

4.3. Interconnection Agreements, and Cutover Plans:

Quote Submission Requirements: If an Offeror is a non-incumbent or is providing a quote as a Competitive Local Exchange Carrier (CLEC), the Offeror shall submit documented evidence of all Interconnection Agreements (IAs) and/or leasing agreements relevant to this effort to the Contracting Officer (CO) with their quote. This may be provided via a web link or as an addendum. This addendum is not subject to any technical quote page limitations. Additionally, the Offeror shall develop and submit an Initial Cutover Plan as part of its technical quote.

Post-Award Requirements: For Government planning and funding purposes, the awarded Contractor is required to inform the Government of their anticipated cutover time frame. A Final Cutover Plan is required to be submitted to the Contracting Officer (CO) and the Contracting Officer's Representative (COR) No Later Than (NLT) ten (10) working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor. The Government will be responsible for coordinating the removal of the previous contractor's equipment. The previous contractor will be given 30 calendar days from notification to remove their equipment. Equipment not removed within this timeframe may be considered abandoned and disposed of by the Government.

4.4. Cutover Plan Content:

The Cutover Plan shall contain, at a minimum, the following site-specific information:

a. Overview/Scope of plan, indicating proposed timeframe to complete cutover.

b. A detailed Implementation Plan in working days to complete requirements listed in PWS as site-specific (see Appendix 1). The use of a Gantt or Milestone chart to illustrate your plan is suggested.

c. Conditions/Support required prior to the start of cutover;

d. A listing of Offeror responsibilities;

e. A listing of proposed Government responsibilities;

f. Key Departments essential to the Offeror’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or bi-weekly basis.

g. Key POC List for Contractor, Customer Site and Government Contracting Office must be included in the Final Cutover Plan.

4.5. Safety, Health and Fire Protection Requirements:

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

4.6. Manpower Reporting:

The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall completely fill in all required data fields using the Service Contract Reporting (SCR) function within the System for Award Management (SAM) at https://www.sam.gov. Reporting inputs will be for the labor executed during the Period of Performance (PoP) during each Government Fiscal Year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported No Later Than (NLT) October 31 of each calendar year.

4.7. Billing and Service Reporting Requirements:

The Contractor will establish a single Billing Telephone Number (BTN) or Account Telephone Number (ATN) for all awarded services. The same BTN/ATN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the 436 Contracting Squadron (436 CONS) office.

All sub-accounts will be tied to main BTN/ATN. Contractor shall consider DoD installation sites as a campus environment where all services fall under one single BTN/ATN.

4.8. Monthly Billing:

The Contractor shall provide, upon request by authorized Government Contracting Officer Representative (COR) or 436 CONS personnel, an electronic copy of the current and/or past months billing records for the period of performance of the contract. Billing format will show BTN/ATN, dates of service period, services provided, quantities, pricing for each tariffed service, taxes, fees, surcharge and any other applicable charges.

4.9. Customer Service Records (CSR):

The Contractor shall provide, upon request by authorized Government COR or 436 CONS personnel, an electronic copy of the detailed CSR for the period of performance of the contract.

CSR refers to the records a telecommunications carrier provides the DoD installation with pertinent information regarding a customer’s detailed account of telecommunication services.

CSR shall provide the Universal Service Ordering Code (USOC) or a commercial contractor’s code in reference to specific services or equipment.

The Contractor CSR shall include, but not limited to:

a. Direct-In-Dial (DID) phone numbers that includes range for all associated NXXs

• Primary Interexchange Carrier (PIC) / Local Primary Interexchange Carrier (LPIC) designation

b. Commercial Subscriber Lines (CSL) and associated features and functions per CSL

• PIC/LPIC designation

c. Local Exchange Primary Rate Interface (PRI) w/circuit ID(s) for each PRI

d. Basic Rate Interface (BRI) w/circuit ID(s) for each BRI

e. CENTREX numbers and associated features and functions per CENTREX number

• PIC/LPIC designation

f. Hotlines w/circuit ID(s)

g. Local Exchange Access Analog Trunks w/circuit ID(s)

h. Foreign Exchange Analog Trunks w/circuit ID(s)

i. Foreign Exchange Digital Trunks w/circuit ID(s)

j. Transport Channels w/circuit ID(s)

k. Data Point-to-Point w/circuit ID(s)

l. Circuit Extensions w/circuit ID(s)

m. Diversity Routing w/circuit ID(s)

n. Telephone Book Listings:

• Public

• Cross Reference

• Foreign

• Additional

• Non-Published

CSR shall be in a format compatible with basic text, MSWord, Excel, etc.

Contractor shall provide a web link to access USOC or commercial codes for validation of services by the COR or 436 CONs personnel.

4.10. Hours of Operation & Federal Holidays

The Contractor shall perform routine maintenance, administrative functions, and respond to Routine service requests during normal base business hours, defined as Monday through Friday, 0730 to 1630 Eastern Time (ET). The Contractor is not required to provide routine on-site service on recognized Federal holidays or during Government-directed facility closures. Emergency, Catastrophic, and Serious outage response and restoration shall be available 24 hours a day, 7 days a week, 365 days a year, IAW the timelines established in PWS paragraphs 2.2.5 through 2.2.7.

4.11. Recognized Federal Holidays:

The following Federal holidays are observed by Dover AFB:

• New Year’s Day

• Martin Luther King Jr.’s Birthday

• Washington’s Birthday (Presidents' Day)

• Memorial Day

• Juneteenth National Independence Day

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

(Note: Holidays falling on a Saturday are typically observed on the preceding Friday. Holidays falling on a Sunday are typically observed on the following Monday).

5. APPENDICES

5.1. APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1.1. Required Services and Features:

The Contractor shall provide the following Government line of local commercial communications services for Dover AFB, DE at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone switching system is identified as an Avaya Call Manager, Version 8, and the switching system is located in Building 310 Tuskegee St. Dover AFB DE. 19902-5302

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.1.2. Direct-Inward-Dialing (DID) Directory Numbers:

NPA- NXX-XXXX DID Directory Numbers

(302) 677-2000 to 6999 5000

(302) 346-8230 to 8629 400

(302) 346-8630 to (302)346-8759, (302)346-7960 to (302)346-8199, (302)346-8769 to (302)346-8999

TOTAL 6000

5.1.3. Exchange and Access Lines:

N/A

5.1.4. Commercial Subscriber Lines:

The number of Commercial Subscriber Lines (CSL) is: 1 .

(NPA)-NXX-XXX Type Services and

Optional Features

Demarcation Organization & End Demarcation Location

(302)736-8330 Analog Basic Services Bldg 310 Tuskegee St.

Dover AFB DE 19902-5302

436 CS Bldg

5.1.5. Hot Lines:

N/A

5.1.6. Local Exchange and Access Trunks:

N/A

5.1.7. Local Exchange Access Analog Trunks:

N/A

5.1.8. Local Exchange Access Digital Trunks:

N/A

5.1.9. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks:

ISDN PRI Circuit ID D-Channel 2 Way Channel

B-Channel Quantity & Signaling (PRI Q.931): Qty

Demarcation

(302) 734-8526 1 23 Building 310 Tuskegee St. Dover

AFB DE 19902-5302

(302) 734-8537 1 23 Building 310

(302) 734-8546 1 23 Building 310

(302) 734-8548 1 23 Building 310

(302) 734-8557 1 23 Building 310

(302) 734-8526 1 23 Building 310 11.HFCU.447569 1 23 Building 310

5.1.10. Foreign Exchange (FX) Lines/Trunks:

N/A

5.1.11. Analog FX Line/Trunks:

N/A

5.1.12. Foreign Exchange Digital Trunks:

N/A

5.1.13. Transport Channels:

N/A

5.1.14. Data Point-to-Point Circuits:

N/A

5.1.15. Circuit Extension:

N/A

5.1.16. Telephone Directories:

N/A

5.1.17. Diversity/Diverse Routing:

N/A

5.1.18. E911 Compatibility:

The Contractor shall provide access to enhanced 911 services, where available, through the local city or county emergency services organization. Emergency service assistance shall be provided for the hearing impaired. All E911 calls generated through the base switch are routed to the Dover AFB Fire Station and Dover AFB Security Forces simultaneously. All E911 calls from commercial subscriber numbers will go to the Kent County PSAP, which will route these calls back to the Dover AFB Fire Station and Security Forces simultaneously

5.1.19. Special Services:

N/A

5.1.20. Service Routing:

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

5.1.21. Diagram 1: TRADITIONAL LEGACY

5.1.22. Diagram 2: UTILIZING SIP TRUNKING

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

5.2. APPENDIX 2 - DEFINITIONS & ACRONYMS

5.2.1. TABLE A: DEFINITIONS

TERM DEFINITION

Appendix 1 Defines the Dover AFB, DE requirements detailing locations on circuit delivery.

Call Setup Success Rate

(CSSR)

The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross- Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines (CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service Record

(CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(DCR)

The fractionalized amount of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second).

A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller (EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Government Emergency Telecommunications Service (GETS)

A White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non-Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate tele-communication means has significantly decreased. The servicing LEC must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government. Web link:

http://gets.ncs.gov/

Incumbent Local Exchange Carrier (ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

Interconnection Agreement

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

http://gets.ncs.gov/

Intra LATA Local toll service (also called intra-Local Access and Transport Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.

Local Exchange Access and Service Areas

Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.

Measured Rate A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

Non-Recurring Charges A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol (SIP)

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

Session Initiation Protocol (SIP) Trunking

A Voice over Internet Protocol (VoIP) and streaming media service Based on the SIP by which Internet telephone service providers (ITSPs).

SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

5.2.2. TABLE B: ACRONYMS

ACRONYM EXTENDED

AF Air Force AFI Air Force Instruction BRI Basic Rate Interface BS Basic Services BTN Billing Telephone Number CSSR Call Setup Success Rate CFP Communications Focal Point CLEC Competitive Local Exchange Carrier CO Contracting Officer CPE Customer Premise Equipment CSL Commercial Subscriber Lines CSO Communications Services Officer DCO Dial Central Office DCR Dropped Call Rate DFARS Defense Federal Acquisition Regulation Supplement DID Direct In Dial DOD Department of Defense DP Dial Pulse DSN Defense Switching Network DSX Digital Signal Cross-Connect DTMF Dual Tone Multi-Frequency EBC Edge Boundary Controller FCC Federal Communications Commission FD Full Duplex FR Flat Rate FX Foreign Exchange GETS Government Emergency Telecommunications Service GS Ground Start HD Half Duplex

IAW In Accordance With IC Incoming ILEC Incumbent Local Exchange Carrier ISDN Integrated Services Digital Network IT Information Technology LATA Local Access Transport Area LS Loop Start LTS Local Telecommunications Services MF Multi-Frequency MDF Main Distribution Frame MR Measured Rate NCS National Communications System NS/EP National Security and Emergency Preparedness NGO Non-Governmental Organization NLT No Later Than OEM Original Equipment Manufacturer OG Outgoing POC Point of Contact PRI Primary Rate Interface PUC Public Utility Commission PWS Performance Based Work Statement PSTN Public Switched Telephone Network RPL Restoration Priority List SIP Session Initiation Protocol SS Services Summary TS Telecommunication Services TSP Telecommunications Services Priority WS Wink Start

5.3. APPENDIX 3 - Base specific information for contractor

5.3.1. RECORDS MANAGEMENT:

The contractor understands that when creating, handling and maintaining records for the Air Force, either electronic or paper, you must meet the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-322, Records Management Program. In order to meet the requirements established IAW the above-mentioned regulations, contact the Base Records Management Office (436 CS/SCXK, Bldg.

310) at 302-677-5157 for guidance and training.

5.3.2. SECURITY:

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental Installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all government property provided for contractor use.

At the close for each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and windows secured.

The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the Installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented, or illegal aliens will be remanded to the proper authorities.

The contractor shall submit any request for compensation on delays to the Contracting Office for approval. The contractor shall notify the Contracting Office or authorized representative as soon as the contractor realizes/determines any potential delays in accordance with the terms and conditions of this requirement.

All contractors and subcontractors when working in a Controlled, Restricted or other sensitive areas must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas

5.3.3. CONTRACTOR BADGE POLICIES:

All requests for contractor badges will be submitted through the Base Contracting Squadron Office and/or the requesting agencies base point of contact. The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW OPlan 31-101. As a minimum the ORM will be submitted 10-days prior to the requested date of employment.

All contactor employees who’ll be granted unescorted access to the Installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the Installation. Continued employment is contingent upon successful completion and favorable reporting of the CBI.

DAFB Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to 436 SFS, Pass and Registration for destruction. Also before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, immediately contact the 436 SFS, Pass and Registration office. The badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436 SFS, Pass and Registration office and submit a new request for badge before a new badge can be reissued.

Base Contracting Office or base point of contact will immediately notify 436 SFS, Pass and Registration when a contractor’s employment has been terminated. The Site Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Office.

5.3.4. INSTALLATION ACCESS:

The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from 436 SFS, Pass and Registration, for the duration of the contract. Employees are only permitted to enter the Installation during the date and time periods indicted on their contractor badge.

Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the Installation. All vehicles entering the DAFB Main Base, Military Family Housing or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation.

During Higher FPCONs (Charlie and Delta) the base will normally curtail non-essential operations/functions; access by non-essential Contract operations will be suspended as the direction of the Installation Commander.

During HPCONs where restrictions are elevated (Such as COVID-19) access by non-essential Contract operations will be suspended as the direction of the Installation Commander.

5.3.5. ANTITERRORISM AWARENESS LEVEL I TRAINING:

(select applicable category based on type of contractor support)

DoD Contractors possessing a Common Access Card (CAC) embedded in an organization (e.g., Civilian Medical Physicians, Flight Safety Instructor, etc.) will complete AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the―Force Protection computer based training (CBT) course through the Advanced Distributed Learning System (ADLS) site. This training site is available through the AF Portal at https://golearn.csd.disa.mil/kc/main/kc_frame.asp?blnWhatsNew=True. This site automatically records members completion of training and enables the user to print a certificate if needed by the Unit or Base Training Manager.

DoD Contractors supporting a Base Service Contract (e.g., Custodial Services, Ground Maintenance, etc.)

are highly encouraged to complete AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the―Force Protection computer based training (CBT) course through the Advanced Distributed Learning System (ADLS) site or the Defense Technical Information Center (DTIC) at https://atlevel1.dtic.mil/ for individuals without access to government Non-classified Internet Protocol Router Network (NIPRNET) computer and who do not possess a CAC card.

DoD Contractors or subcontractors without a CAC or who do not have access to a government Non-classified Internet Protocol Router Network (NIPRNET) computer performing construction on the installation should consider completing AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the―AT Awareness Level I computer based training (CBT) course online through the public accessible Defense Technical Information Center (DTIC) site at https://atlevel1.dtic.mil/. This site allows the user to print a certificate annotating their completion of training. AT Awareness Level I Training should be provided by the requiring unit after contract award or the sponsoring organization.

5.3.6. FLIGHTLINE DRIVING:

Contractors will have to adhere to the provisions in DAFBI 13-202 if operating on the airfield.

https://golearn.csd.disa.mil/kc/main/kc_frame.asp?blnWhatsNew=True https://atlevel1.dtic.mil/ https://atlevel1.dtic.mil/

5.3.7. CONTRACTOR MANPOWER REPORTING:

The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the Service Contract Reporting (SCR) portal.

The contractor is required to completely fill in all required data fields at https://www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year, which runs 1 October through 30 September. Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

5.3.8. SOLID and HAZARDOUS WASTE REMOVAL:

The contractor shall dispose of all wastes generated in the performance of their task. No solid waste materials shall be placed in any trash receptacle on DAFB. If any Hazardous or Special Waste is generated the Contractor will coordinate with the 436 Civil Engineering Natural Resources Flight (436 CES/CEAN) prior to disposal.

5.3.9. OPSEC:

436th Contracting Squadron unit OPSEC coordinators will state OPSEC requirements on DD Form 254, contracts and SOW/PWSs with sufficient detail to ensure complete contractor understanding of the exact OPSEC provisions or measures required by the organization. If the OPSEC block is checked on the DD Form 254, the 436th Contracting Squadron unit OPSEC coordinators shall:

• Task the contractor to develop an OPSEC program plan to address how the contractor plans to protect critical and sensitive contracted information, and upon organization acceptance, implement the OPSEC program plan.

• Provide OPSEC guidance for the contractors to use in developing their own OPSEC plan.

Based on the classification guidance or OPSEC requirements in the prime contract, the prime contractor is responsible for preparation of DD Forms 254 for any subcontracts. This should be done in coordination with the 436th Contracting Squadron unit OPSEC coordinators and unit security manager.

For a contractor to effectively comply with OPSEC provisions of the contract, the organization must provide the following guidance:

• Organization’s critical information.

• Adversaries’ collection threat information as it applies to the organization’s mission and the contract.

• Operations security guidance (at a minimum, the organization will provide a copy of this instruction).

• Specific OPSEC measures the organization requires (as appropriate).