Attachment 1 - DRAFT Statement of Work (SOW)_Redacted.pdf

Technical Summary:

This Managed Print Hardware and Services Package includes Print Hardware, Managed Print

Services and Shredder Maintenance Services for AMC HQ at Redstone Arsenal, Anniston Army

Depot and its Pentagon Office for a Firm Fixed Rate.

Hardware included at Redstone Arsenal is (88) Canon IR DX-C5840 CAC enabled MFDs, (24) HP

5800zf CAC enabled MFDs and (32) HP M554dn desktop printers with one SECRET full time on-site print specialist providing print management services and shredder maintenance services.

Hardware included at the Pentagon is (2) Canon IR DX-C5840 CAC enabled MFDs and (4) HP

M554dn desktop printers with contracted printer maintenance including supplies.

Hardware included at Anniston Army Depot is (2) Canon IR DX-C5840 CAC enabled MFDs with contracted printer maintenance including supplies.

Managed Print Hardware and Services Statement of Work will provide a Managed Print Hardware and Services package to include a combination of NIPR and SIPR MFDs and printers. MFDs will include and provide true two factor authenticated secure print and encrypted/signed scan to email functionality utilizing CAC Authentication or SIPR Tokens.

The full-time onsite specialist services will include troubleshooting, break fix service, distributing and installing all consumable supplies, distributing paper for the print rooms and print devices.

This bundle of services also provides for maintaining the Government owned Dahle and Kobra shredders. This includes shredder oil and filters, break fix services and replacement of needed parts and supplies except for shredder bags.

1.0 Equipment to be Provided:

Canon imageRUNNER ADVANCE DX C5840iG 3827C003AA 92

Cassette Feeding Unit-AQ1 4030C002BA 92

Staple Finisher-AB2 5547C002AA 92

Buffer Pass Unit-P2 5546C002AA 92

ASEND CAC/PIV v7.0 SET 1604B131AA 92

AA CAC/PIV V1.5 1604B121AA 92

Identive 2700F (Unit 1 - 4) 1184C005AA 92

Super G3 Fax Board-AX1 3998C001AA 6

HP Color LaserJet Enterprise M554dn Printer 7ZU81A#BGJ 36 HP Color LaserJet Enterprise Flow MFP 5800zf Printer 58R10A#201 24

NIPR Solution CC543B#201

Attachment 1 DRAFT SOW

DRAFT

3.17 shall respond within Building 4400 within 90 minutes to trouble tickets/calls that are not within the purview of the Network Enterprise Center-Redstone (NEC-R), Issues that require call-in maintenance/repair shall be responded to within 24 hours, except for critical issues that shall be serviced same day.

3.18 The Government will provide the contractor with a list of personnel and organizations that are deemed priority. The contractor shall respond at the machine location to priority trouble tickets/calls within 30 minutes.

3.19 shall replace the hard drive and give it G6 personnel if a SPILL occurs.

3.20 will be on call for emergency services 365 days if needed

3.21 will provide a local warehouse within 5 miles of the base for parts and supplies to reduce supply chain issues and delays

4.0 Supply Management.

4.1 shall manage an on-site stock of the consumable supplies, such that a machine is not off-line for more than two (2) hours. The contractor shall not use any consumable supplies that contain hazardous material or substances.

5.0 Paper Distribution.

5.1 The Government has copier paper is delivered to the HQ AMC Building 4400 receiving dock.

The contractor shall deliver three (3) sizes of paper from the loading dock area to the sixteen (16) HQ AMC Business Centers at least every two (2) weeks, not to exceed four (4) cartons per Business Center. The sizes include 8.5”x11”, 8.5”x14”, and 11”x17”.

5.2 shall deliver 8.5”x11” paper to each of the copier/printers located in Building 4400 at least every two (2) weeks, not to exceed three (3) cartons per location. The reams must be unloaded from the carton and placed into paper cabinets (if available). The empty boxes must be broken down for recycling and removed.

6.0 Shredder maintenance.

6.1 shall provide same day onsite Break Fix repair service

6.2 shall include parts and labor

6.3 shall maintain oil levels with a weekly check and as needed

6.4 shall provide a backup Shredder of equal security level stored locally within 5 miles

6.5 shall provide technicians with a SECRET clearance to eliminate escorts Government Agrees to provide needed access to those cleared technicians

6.6 is Certified by KOBRA and Dahle with access to manuals, parts and bulletins as needed

6.7 will provide On-Site training to designated HQAMC as needed

NOTE: This does NOT include providing oil, filters, or bags.

This Maintenance does not cover service caused by user error, misuse, or abuse.

Such services will be subject to additional charges.

7.0 SECURITY REQUIREMENTS FOR CURRENT SERVICES:

7.1 Vendor should hold DOD Secret Level Facility Clearance

7.2 On-site personnel need to hold and maintain a Secret Security Clearance to be able to perform duties unescorted and obtain a government laptop for receiving notifications and being able to perform services required.

8.0 MISCELLANEOUS REQUIREMENTS OF SERVICES:

8.1 Hours of Operation

Normal Duty Hours. The normal duty hours of operation are to be within the period 0600 to 1730, Central Time Zone, Monday through Friday.

8.2 Overtime. N/A

8.3 Travel. No travel will be required in the performance of this SOW.

8.4 Other Direct Costs (ODCs). ODCs not are anticipated in support of this SOW.

8.5 All personnel shall comply with the HQ AMC and G‐

6 Emergency Action Plans for Building 4400.

Description Item # QTY

Canon imageRUNNER ADVANCE DX C5840iG 3827C003AA 92

Cassette Feeding Unit-AQ1 4030C002BA 92

Staple Finisher-AB2 5547C002AA 92

Buffer Pass Unit-P2 5546C002AA 92

ASEND CAC/PIV v7.0 SET 1604B131AA 92

AA CAC/PIV V1.5 1604B121AA 92

Identive 2700F ( Unit 1 - 4) 1184C005AA 92

Super G3 Fax Board-AX1 3998C001AA 6

HP Color LaserJet Enterprise M554dn Printer 7ZU81A#BGJ 36

HP Color LaserJet Enterprise Flow MFP 5800zf Printer 58R10A#201 24

Managed Print Hardware and Service Package Description

Bundle of Hardware and Services: Includes MFDs, Printers, Print Management Services with Supplies and Parts with Full Time Onsite Print

Management Specialist. Also includes Shredder Maintenace Services on Government Owned Dahle and Kobra shredders for parts and labor.

Hardware Included in Package

Services Included in Package

Managed Print Hardware and Service Package

Print Management Services including all Parts and Supplies

Paper Distibution Services for Print Centers and Printer locations

Shredder Maintance Services for Governmnet Owned Dahle and Kobra shredders

Printer and MFDs with contracted maintenance including parts and supplies for the Pentgon and Anniston locations

Full Time On Site Print Mangement Specialist with SECRET Clearance at Redstone Arsenal HQ locations