Attachment 1. Westwind Inn and Fisher House Laundry Services PWS.pdf

Performance Work Statement (PWS)

Laundry Services

Westwind Inn and Fisher House

Lodging

Travis AFB, CA

6 January 2025

Table of Contents

Section/Title Page

1. Type of Contract Description of Services 3

2. Description of Services 3

3. Contracting Officer Representative (COR) 6

4. Service Summary 6

5. Government-Furnished Property and Services 8

6. General Information 8

7. Non-Service Summary 9

8. Appendices 9

PERFORMANCE WORK STATEMENT (PWS) FOR

LAUNDRY SERVICE

1. TYPE OF CONTRACT: Firm Fixed Price

2. DESCRIPTION OF SERVICES: The contractor shall, except as specified in this PWS as government-furnished property or services, provide everything necessary to perform laundry services for

Travis AFB customers. The contractor shall comply with generally accepted industry standards and practices for workmanship, sanitation, cleanliness, finish and appearance of items, and all federal, state, local law, instructions, and directives applicable to performance of this work. The contractor assumes responsibility for any and all property entrusted to them during cleaning process and shall be obligated to safeguard such property at all times until custody is transferred back to U.S. Government control. All linen from Westwind Inn Lodging operation shall be processed and washed separately from the Fisher

House linen. Linen must be returned cleaned and serviceable. The terms "must," "shall," and "will" denote mandatory actions in this PWS. The estimated quantities of work and items are listed in

Appendix A and B.

2.1 PERIOD OF PERFORMANCE:

Base Year: 01 Jun 2026 – 31 May 2027

Option Year #1: 01 Jun 2027 – 31 May 2028

Option Year #2: 01 Jun 2028 – 31 May 2029

Option Year #3: 01 Jun 2029 – 31 May 2030

Option Year #4: 01 Jun 2030 – 31 May 2031

2.2 PICK UP, DELIVERY TIMES AND LOCATION: The contractor shall pick up and deliver items to the location identified below.

2.2.1. The contractor shall pick up soiled linen seven (7) days per week and deliver clean linen seven (7) days per week, Monday through Sunday, between 8:00 am and 9:30 am from and to Westwind Inn - Visiting Quarters, Bldg. 402. Pick-up and Delivery days are specified below.

Pickup Delivery

Monday Tuesday

Tuesday Wednesday

Wednesday Thursday

Thursday Friday

Friday Saturday

Saturday Sunday

Sunday Monday

2.2.2. The contractor shall pick up soiled linen one (1) day per week and deliver clean linen one (1) day per week, Wednesday, between 8:00 am and 4:00 pm from and to Travis AFB Fisher

House at the specified location and Pick-up/Delivery Day provided below.

2.2.2.1. Pickup Wednesday: Fisher House Garage, Bldg 797

2.2.2.2. Deliver Wednesday: Fisher House 2, Bldg 792

2.3 HOLIDAYS: The contractor shall provide services for the building listed in paragraph

2.2 on all federal holidays, except Thanksgiving and Christmas.

2.4. SPECIAL AND EMERGENCY SITUATIONS: When linens run out due to heavy consumption, the contractor shall provide emergency delivery of clean linen on hand at the contractor’s facility.

The government estimates approximately two (2) emergency calls per year. The Contracting Officer

Representative (COR) will provide 3-hours advance notice of special and emergency service requirements. Payment for special and emergency services will be via a separate line item on the pricing schedule.

2.5. WEIGHING OF ARTICLES:

a. Pick-up: Weighing of soiled linen shall be done by government personnel prior to pick-up.

The contractor shall sign a government issued pick-up ticket (see Appendix B) for soiled linen picked up and, within two working days after pickup, Monday through Friday, notify the government COR in writing of agreement or disagreement with the weight. A copy of the pickup slip will be retained by the government for computing variance in weight when clean laundry is delivered.

b. Delivery: All picked-up soiled linens must be delivered according to delivery schedule stated in para 2.2. The contractor shall record the number of pounds of clean linens delivered on the delivery ticket and the government representative will verify the amount. The contractor shall provide the tickets and furnish the government with the original copy along with an additional copy. The bi-monthly bulk weight for clean linen returned shall not exceed the 8% maximum shrinkage factor of the total monthly bulk weight for soiled linen.

2.6. BILLING: Government will be billed on the delivery and receipt of cleaned items IAW delivery schedule outlined in para 2.2. Contractor shall provide the government a completed invoice bi-monthly for services rendered for payment processing. Contractor shall submit invoice within 2 business days for final verification before final payment is to be processed. If there is/are any discrepancies noted, COR must notify the contractor immediately for resolution.

NAME OF HOLIDAY

New Year’s Day

TIME OF OBSERVANCE

1 January

Martin Luther King Jr. Day Third Monday in January

Presidents Day Third Monday in February

Memorial Day Last Monday in May

Juneteenth 19 June

Independence Day 4 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veteran's Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

2.6.1. The contractor shall submit invoices separately, to each designated COR/Program Manager for the Westwind Inn Lodging and Fisher House.

2.7. RE-PERFORMANCE OF LAUNDERING: The contractor shall re-perform cleaning of items identified as unsatisfactorily cleaned by the COR at no additional cost to the Government. Item(s) shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day.

If the return period falls on a holiday, item(s) shall be returned the next scheduled normal delivery day following the holiday. The contractor shall ensure item(s) re-cleaned are segregated from other cleaned laundry and identified as “re- cleaned” by a label or tag marked “re-cleaned,” and include the date and load number with which the items were originally returned. The weight of the returned items shall be deducted from the total daily weight on the day the discrepancy was noted.

2.8. MISSING ITEMS: Any large discrepancy of missing items shall be delivered by the contractor no later than 4 hours after notification from COR (i.e. no wash clothes returned). Any small amount of missing items will be returned on the next regularly scheduled delivery at no additional cost to the government. However, if any articles are missing for 15 days or longer, these items will be considered lost and the contractor shall reimburse the government the exact replacement cost of the item(s).

2.9. DAMAGED ITEMS: Any linen or carts that are identified as damaged due to negligence of the contractor will be repaired or replaced by the contractor. The contracting officer will determine if items will be replaced or repaired when damaged due to contractor’s negligence. The contractor shall pay the

Government the exact replacement cost of the item for lost or damaged articles. The 8% shrinkage factor should not apply to any damaged items.

2.10. REPAIRS: The contractor shall repair, at his expense, all damages to individual items which occur while in custody of the contractor. Repairs are to be made only to tears and ripped seams that are 1 inch or less. Repairs are required on holes that are ½ inch or less in diameter. All repairable items shall be repaired and returned to use within three (3) working days. The unserviceable condition of each individual garment shall be noted, by the contractor, on the delivery ticket. In the event the government provides the contractor with an unserviceable item, the contractor is not responsible for its repair and shall return all unserviceable items in separately marked bundles to the government. Designated bundles shall be marked “Unserviceable – Attention COR Personnel.”

2.11. SPECIAL WASH: Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag indicating special wash items. Contractor shall ensure special wash items are segregated from other laundry items during wash, are readily identifiable upon return to the Government as special wash items. For example, items may be labeled with a tag stating

“special wash”.

2.12. MAXIMUM SHRINKAGE FACTOR: The maximum shrinkage factor allowable in servicing the laundry is 8 percent of the weight recorded on delivery tickets when the laundry is picked up. The maximum shrinkage factor will be applied twice a month at time of invoice verification by the

Government.

2.13. PACKING AND BUNDLING PROCEDURES FOR LAUNDRY: All items shall be separated by size, color, and content and clearly marked with the product name, size and quantity of each item in the bundle. Laundry delivered to Travis AFB shall be wrapped in accordance with method of finish codes and bundled as follows (Refer to Appendix A and B):

METHOD OF FINISH CODES

WDF Wash, dry, fold WP Wrap finished work in clear film seal

I Pressed on flatwork ironing equipment

WK Wrap finished work in kraft paper

P Pressed on commercial pressing equip

PB Return in plastic garment bag

D Tumbled Dry W Wash in warm water

T Tie items with twine/string R Roll

S Starch F Fold

NS No Starch WD Wash & Dry

HS Heavy Starch BB Bleached

MS Medium Starch NB No Bleach

LS Light Starch FB Folded and bundled

OH Return finished work on hanger SC Sorted by Color

CF Clear film sealed CD Color Dye

3. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The

COR is authorized to perform the following functions:

- Assure that the Contractor performs the technical requirements of the contract

- Perform inspections necessary in connection with contract performance

- Maintain written and oral communications with the Contractor concerning technical aspects of the contract

- Monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies

- Coordinate availability of government furnished property, and provide site entry of

Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

4. SERVICES SUMMARY: As a minimum, CORs will monitor, review, and report on the

Contractor’s performance and compliance with all Service Summary items shown below. The service requirements summarized below are performance objectives that relate directly to mission essential items. The performance thresholds referenced in the table briefly describes the minimum acceptable levels of service required for each service requirement. The performance thresholds established for each of the performance objectives are the number of defects permitted before the COR notifies the contracting officer in accordance with FAR 52.212.4, Contract Terms and

Conditions-Commercial Items.

Performance Objective PWS

Reference Performance Threshold and

Remedy

Surveillance

Method

Quality of Product or Service

PO-01. Contractor shall comply with generally accepted industry standards and practices for workmanship, sanitation, cleanliness, finish and appearance of items, and all federal, state, local law, instructions, and directives applicable to performance of this work

2 100% of the time during the monthly performance period.

The contractor shall re-perform cleaning of items identified by the COR as unsatisfactorily cleaned at no additional cost to the Government. Item shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day.

• Periodic Surveillance

• Visual

Inspections

• Customer

Complaints

PO-02. Linen shall be processed and washed separately from all other facilities linen. Linen must be returned cleaned and serviceable.

2 No more than two (2) unacceptable services per month.

COR will notify the CO after 2 unacceptable services in the same month; request LOC to be issued

• Periodic Surveillance

• Visual

Inspections

Schedule/Timeliness

PO-03. Contractor shall meet pickup and delivery schedules in accordance with PWS

2.2; 2.3 No more than 2 failed pickups or deliveries per month for all requirements, including re-performance of unsatisfactory cleaning and missing items.

COR will notify the CO after 2 failed or unsatisfactory pickups in the same month; request LOC to be issued

• Periodic Surveillance

• Visual

Inspections

Management

PO-04. Contractor shall return and properly package correct quantities of laundry. Correct sizes marked on all packages.

2.5; 2.8; 2.13;

Appendix A

No more than 2 unacceptable services in packaging per month, and no more than 2 difference from original pickup.

COR will notify the CO after 2 unacceptable services in packaging or more than 2 differences in the same month;

request LOC to be issued

• Periodic

Surveillance

• Visual

Inspections

5. GOVERNMENT-FURNISHED PROPERTY AND SERVICES:

5.1. CARTS: The Government shall provide the contractor with a minimum of 30 used/serviceable plastic wheeled laundry carts for transportation of soiled/cleaned linen to and from Westwind Inn Visiting Quarters.

5.1.1. The contractor shall provide the carts for transportation of soiled/cleaned linen.

5.2. REPLACEMENT OF GOVERNMENT FURNISHED CARTS: The contractor shall submit requests for replacement of government-furnished carts to the government COR for processing. Such requests shall specify the reason for the replacement request. If the requests are accepted, the Government will provide replacement carts within 30 days of request.

5.3. EMERGENCY MEDICAL TREATMENT: In the event contractor personnel are injured while performing contract duties on the base and emergency treatment is required, the David Grant

Medical Center services may be used. If used, the contractor will be billed for the service at the standard rate for civilian emergencies.

6. GENERAL INFORMATION

6.1. QUALITY CONTROL: Contractors are responsible for submitting a complete Quality

Management System (QMS) plan that is reviewed for acceptance by the government. The QMS includes a quality control plan (QCP) addressing the “detection” function that defines the type, number, Acceptable Quality Levels (AQLs), and frequency of quality assurance/control inspections planned by the contractor that meet the intent of the applicable FAR 52.246 or FAR 52.212-4(a) clauses. Prior to the pre-performance meeting, the MFT requires the winning contractor to fully address any deficiencies identified in the QMS.

6.2. DFARS 252.237-7023, CONTINUATION OF ESSENTIAL CONTRACTOR

SERVICES: The services required by this contract are not identified as essential as defined and described in DFARS 252.237-7023, Continuation of Essential Contractor Services During Crises

(Oct 2010).

6.3. ENVIRONMENTAL QUALITY: Contractors shall perform work under this contract in a manner that is consistent with the Travis AFB Environmental Management System (EMS) and conforms to all applicable environmental laws, regulations and policies. Upon awarding of the contract, the Contractor will review the Travis EMS Environmental Policy Letter and the EMS

Awareness Training slide presentation; both items are located at the Travis AFB Environmental website at http://www.travis.af.mil/Information/Environment The Contractor shall provide proof of conformance with these requirements upon request.

http://www.travis.af.mil/Information/Environment

7. NON-SERVICE SUMMARY:

Non-Service Summary Item PWS Reference COR Responsibilities

1. Contractors shall employ commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services

6.1 COR shall request proof of

conformance as needed. Inform CO if

Contractor fails to submit proof of conformance.

2. Contractors shall perform work under this contract in a manner that is consistent with the Travis AFB Environmental

Management System (EMS) and conforms to all applicable environmental laws, regulations and policies

6.3 COR shall request proof of

conformance as needed. Inform CO if

Contractor fails to submit proof of conformance.

8. APPENDICES:

APPENDIX A: WESTWIND INN WORKLOAD ESTIMATES, IDENTIFICATION, AND

PACKAGING

ITEM DESCRIPTION ITEMS PER

PACKAGE

EST LBS /YR Finish Code

Sheets, Flat - King 10 2,400 WDPFWP

Sheets, Fitted -King 10 2,400 WDPFWP

Sheets, Flat - Queen 10 79,200 WDPFWP

Sheets, Fitted - Queen 10 79,200 WDPFWP

Sheets, Flat - Full 10 36,000 WDPFWP

Sheets, Fitted - Full 10 36,000 WDPFWP

Sheets, Flat - Twin 10 2,400 WDPFWP

Sheets, Fitted, Twin 10 2,400 WDPFWP

Mattress Pads, King 1 2,000 WDFWP

Mattress Pads, Queen 1 20,000 WDFWP

Mattress Pads, Full 1 10,000 WDFWP

Mattress Pads, Twin 1 2,000 WDFWP

Bedspreads, King 1 2,800 WDFWP

Bedspreads, Queen 1 95,000 WDFWP

Bedspreads, Full 1 43,200 WDFWP

Bedspreads, Twin 1 2,800 WDFWP

Blankets, King 1 2,400 WDFWP

Blankets, Queen 1 59,400 WDFWP

Blankets, Full 1 30,000 WDFWP

Blankets, Twin 1 2,400 WDFWP

Pillowcases, King 15 500 WDPFWP

Pillowcases, Queen 15 45,000 WDPFWP

Pillowcases. Standard 15 25,000 WDPFWP

Pillow Protectors 15 45,000 WDFWP

Towels, Bath 10 200,000 WDFWP

Towels, Hand 25 50,000 WDFWP

Towels, Washcloths 50 25,000 WDFWP

Bath Mats 10 15,000 WDFWP

Dish Cloth 20 1,000 WDFWP

Dish Towels 20 1,000 WDFWP

Cleaning Rags 20 85,000 WDFWP

Shower Curtains 1 3,000 WDFOHWP

Window Sheers 1 200 WDFOHWP

Pillows 1 500 WDWP

Color Dye Rags 50 1,000 CDWDFWP

DV Duvet, Queen 1 200 WDIFOHWP

DV Duvet, King 1 200 WDIFOHWP

DV Duvet Cover, King 1 200 WDIFOHWP

DV Duvet Cover, Queen 1 200 WDIFOHWP

DV Shams 1 100 WDPFWP

Bed Skirt, King 1 50 WDFWP

Bed Skirt, Queen 1 50 WDFWP

APPENDIX B: FISHER HOUSE WORKLOAD ESTIMATES, IDENTIFICATION, AND

PACKAGING

ITEM DESCRIPTION # of Pieces

Each Finish Code

Bedsheet

Queen (Fitted) 12 WDPFWP

Queen (Flat) 12 WDPFWP

Full (Fitted) 18 WDPFWP

Full (Flat) 18 WDPFWP

Comforter

Green/White (King) 20 WDFWP

Cream (King) 1-4* WDFWP

Blue (Queen) 10 WDFWP

Blanket

Decorative 11 WDFWP

White 30 WDFWP

Pillow Cover

White 32 WDPFWP

Green/white 22 WDPFWP

Blue 10 WDPFWP

Protector

Pillow Cover 8 WDFWP

Bed Cover 1~** WDFWP

Box Cover 1~** WDFWP

Towels

Wash Cloths 48 WDFWP

Hand 48 WDFWP

Bath 48 WDFWP

Other

Shower Curtain 16 WDFOHWP

Bath Mat 16 WDFWP

Note:

• *Fluctuation depends on check out volume (back up blanket)

• ** Fluctuation depends on the # of deep clean.

• ***Workload Data Estimate: 2,500 lbs. monthly

APPENDIX C: GOVERNMENT ISSUED PICK-UP TICKET