Attachment 1.MYRD-GPC_PWS_Janitorial.pdf

PROJECT WORK STATEMENT

SCOPE OF WORK

The Contractor shall supply all labor, supervision, equipment, supplies, and services necessary to perform janitorial services for the Mystic Ranger District and Great Plains Dispatch Center administration buildings and warehouses, with the exception of Government Furnished Property stated in B.7.

This solicitation contemplates an award of a base year with four option years. Work on the contract would begin November 1, 2026.

LOCATION

The buildings for which janitorial services will be provided are the Mystic Ranger District Office, Black Hills National Forest, 8221 Mount Rushmore Road, the Mystic Ranger District Warehouse, 8131 Mount Rushmore Road, the Great Plains Interagency Dispatch Center located at 8123 Mount Rushmore Road and the Research Station Warehouse at 8125 Mount Rushmore Road, Rapid City, SD.

DESCRIPTION OF WORK AREA

The Main office contains approximately 24,300 square feet of floor area. Approximately 16,742 square feet are carpeted and approximately 3,415 square feet are tile or linoleum and 1,658 is porcelain tile. The Mystic District Warehouse will have approximately 2,283 square feet of floor area that will need to be cleaned, all of which is covered in vinyl. The Great Plains Interagency Dispatch Center contains approximately 4,611 square feet of floor area. Approximately 2,981 square feet are carpeted and approximately 500 square feet are grouted tile and approximately 218 square feet are non-grouted tile and approximately 912 square feet are bare concreted and will not need serviced. The Research Station Warehouse has one bathroom with a floor covered in vinyl that will need to be cleaned at approximately 44 square feet.

SAFETY

Contractors are subject to all applicable State and Federal OSHA rules and regulations.

Prior to the start of the contract, the Contractor shall submit to the COR a list giving the name and manufacturer, the brand name, and Material Safety Data Sheets (MSDS) with the intended use of each of the materials the Contractor proposes to use in the performance of work. MSDS sheets shall be supplied to the COR prior to using the items in the buildings. The Contractor shall not use any materials which the COR determines to be unsuitable for the work, or harmful to the surfaces it is intended to be applied to. This does not relieve the Contractor of any damages resulting from the application of such materials.

BIOBASED PRODUCTS

All supplies and materials shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable; include the exclusive use of biobased products. The Contractor shall utilize the greatest number of biobased products available that meet applicable health and environment specifications. All supplies and materials to be used in the performance of work under this contract are subject to the approval of the Contracting Officer (CO).

The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers.

All-purpose cleaner Degreaser/cleaner Heavy duty cleaner Deodorizer Carpet shampoo Floor finish Gum Remover Floor finish restorer Disinfectant sanitizer Floor sealer Extraction Fluid Furniture polish Floor stripper Glass cleaner Neutral cleaner (liquid) Grout Sealer Spot and stain remover Lime and scale remover (tub & tile cleaner) Air freshener including dispenser Liquid hand soap including dispenser Bathroom cleaner Stainless steel polish Brass polish/cleaner Toilet bowl cleaner Chrome polish/cleaner White board cleaner Cream cleaner Wood floor cleaner Solvent spotter Laundry detergent

For more information regarding the Department of Agriculture Biobased Affirmative Procurement Program got to http://www.usda.gov/procurement /biobased/APP.pdf.

CONTRACTOR REPRESENTATIVE

The contractor shall provide a contract representative for the performance of the work. The name of this person and an alternate(s) who shall act for the contractor when the contractor is absent shall be designated in writing to the contracting officer. The contractor representative or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contractor representative and alternate(s) must be able to read, write, speak, and understand English.

SECURITY

The Contractor shall protect Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage.

The Contractor shall announce their arrival and departure to employees who may be occupying the building.

Doors shall be left locked unless otherwise instructed.

The Contractor shall ensure that all keys issued by the Government are kept secure and not used by unauthorized persons. Government-issued keys shall not be duplicated. The Contractor shall reimburse the Government for replacement of locks or re-keying as a result of Contractor loss or negligence.

Only the Contractor’s employees are allowed in the building or on the job site. The Contractor is prohibited from opening locked areas to permit entrance of persons other than the Contractor’s employees. Doors will not be propped open at any time.

The Contractor shall not attempt to reconnect or re-plug any computer wiring disconnected or disturbed during the performance of this contract. The Contractor shall leave written notification on the COR’s desk of any computer equipment accidentally disconnected.

The Contractor shall not disturb papers on desks, equipment on lab counters, other equipment or bulletin boards nor shall the Contractor use Government telephones or other equipment except for emergency use.

CONTRACTOR FURNISHED PROPERTY

The Contractor shall supply all labor and supervision as well as supplies and equipment necessary to satisfactorily meet or exceed the performance standards of this contract. The Contractor shall utilize products and materials made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

The Government will prior approve all cleaning materials and equipment utilized by the Contractor to ensure that they do not harm, cause permanent damage to Government property or endanger the health and safety of the building users. This does not relieve the Contractor from any damages resulting from use of these materials.

Contractor furnished supplies and equipment shall include but may not be limited to:

• Vacuum cleaners shall have HEPA or similar type filter.

• Cleaning equipment shall be equipped to prevent marking/denting of Government property.

• Cleaning supplies (for glass, ceramic tile, carpet, vinyl floors, wood, bathroom fixtures, and metal surfaces, etc.)

• Cleaning equipment (buckets, brooms, mops, brushes, sponges, cloths, etc.)

• Window washing capabilities for all window surfaces in the building inside and out.

• All safety equipment and materials to insure compliance with State and Federal OSHA regulations.

GOVERNMENT FURNISHED PROPERTY

The Government will provide the following items of Government property.

• Dumpster/trash container adjacent to the building.

• A storage room for both Contractor and Government supplied equipment and materials.

• Liquid hand soap, toilet paper, sanitary napkin receptacle liners, plastic trash can liners, trash bags, and paper towels.

The Contractor will let the Government COR know when government furnished supplies need to be ordered.

Performance Documentation

1. Quality Control Plan – A quality control plan is a plan developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The QCP will be incorporated into the resultant contract.

2. Schedule – Submit a schedule for services work listed as “weekly”, “monthly”, quarterly”, and “semi-annual” work with dates to be performed. Inform the Government of schedule changes at least one week in advance.

3. Checklist – Submit a schedule at least 1 per month in advance of required, work showing dates, “weekly”, “monthly”, “quarterly”, and “semi-annual” work to be performed. Inform the Government of schedule changes at least one week in advance.

4. MSDS Sheets – Provide MSDS Sheet – provide the Government with a copy of MSDS sheets for all chemicals being used for cleaning.

5. Cleaning Product Information – Manufacture’s or supplier’s information describing the contents and recommended uses for each cleaning product used.

6. Cleaning Operations and Stewardship Plan - The Contractor shall develop and institute a complete Cleaning Operations and Stewardship Plan establishing a commitment to the use of biobased products, employee health and safety, and sound environmental practices. A written Cleaning Operations and Stewardship Plan must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract. At minimum, the “Plan” must also include:

1. A list of proposed biobased products to be used in the performance of services provided under this contract (at minimum proposed products must be identified by brand name), including a summary of product attributes.

2. Product Use and Cleaning Guides defining standard operating procedures and/or instructions for the proper use, storage, and disposal of the cleaning products, proper operation of equipment, and proper procedures to accomplish work under this contract.

3. Proper procedures for the storage of hazardous materials in conformance with good housekeeping practices, the National Fire Prevention Association (NFPA) Code, and applicable federal and municipal regulations. The “Plan” must also define proper procedures for the identification and disposal of hazardous wastes in accordance with Federal RCRA regulations and the District of Columbia Municipal Regulations (DCMR), Title 20, Subpart E prior to use with personnel.

7. Affirmative Procurement Program - The Contractor shall develop and implement a comprehensive

Affirmative Procurement Program (APP) for the purchase and use of biobased products and products made with recovered materials to the maximum extent possible. The APP shall include:

1. Details as to how the Contractor intends to keep abreast of the development and increasing availability of biobased products and how new products may be incorporated on an ongoing basis into contract performance. The Contractor must also indicate how it will conform to the Comprehensive Procurement Guidelines (CPG) published by EPA with respect to recovered materials products. The APP shall be updated as necessary to accommodate all revisions to the CPG.

2. Data on the quantity and dollar values of biobased products and recycled content products used in this contract. This data shall be submitted to the CO monthly.

8. Personnel -The Contractor is responsible for ensuring that qualified personnel are on duty at all times necessary to meet contract requirements. Staffing levels must be sufficient to perform all required services without interruption. Any changes to personnel assigned to this contract shall be updated on the roster and provided to the Government promptly.

Failure to provide adequate staffing, including repeated understaffing or failure to maintain personnel necessary to meet contract requirements, will be considered a performance deficiency. Understaffing that results in missed, incomplete, or non-conforming work may result in appropriate deductions to monthly payments. Continuous or chronic understaffing may be deemed a material breach of the contract and may result in additional Government remedies, up to and including termination in accordance with applicable FAR provisions

DEFINITIONS

ACCEPTABLE QUALITY LEVEL (AQL). The maximum allowable deviation from perfect performance that may occur before the Government will invoke payment deduction. An AQL does not allow a contractor knowingly to offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

DEFECTIVE SERVICE. A unit of service which contains one or more defects, or nonconformance with specified requirements.

CONTRACTING OFFICER (CO) – A Government personnel with the authority to bind the government in a contract.

CONTRACTING OFFICER’S REPRESENTATIVE (COR). A Government person appointed by the contracting officer to help the contracting officer with contract administration and surveillance.

CUSTOMER FEEDBACK – Customer feedback is firsthand information from the actual users of the service.

GOVERNMENT INSPECTOR. A Government person responsible for surveillance of contractor performance.

PERFORMANCE REQUIREMENTS SUMMARY (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

QUALITY CONTROL. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the Performance Work Statement (PWS).

QUALITY CONTROL PLAN (QCP) – A quality control plan is a plan developed by the contractor for its internal use to ensure that it performs and delivers high-quality service.

RANDOM SAMPLING. A sampling method in which each service output in a unit has an equal chance of being selected.

PERFORMANCE WORK STATEMENT TASKS

CLEANING SCHEDULE

The Government may schedule events after normal business hours or on weekends. In such cases, the COR will notify the Contractor within 24 hours of the event.

Daily Services:

Mystic Ranger District Office and Warehouse – Office areas and rooms and common areas – bathrooms, lobby, hallways, kitchen, and outside - will be performed on Tuesdays and Saturdays, as shown in the schedule of services. Cleaning services shall be performed outside of normal business hours, between the hours of 6:00 p.m. and 6:00 a.m.

Great Plains Interagency Dispatch Center – Daily services are to be performed Tuesday and Friday. Cleaning services shall be performed outside of normal business hours, between the hours of 6:00 p.m. and 6:00 a.m. Exception to Daily Services: One additional daily service per week may be required to account for increased activity at the Center. This additional day shall be a weekend day. The contractor will be notified 3 days prior to the requested additional service.

Research Warehouse – the restroom in the warehouse will need to be cleaned once per week.

Federal Holidays: Except as noted in the schedule of work or hours of operation, work will not be required on the following federal government holidays, nor on holidays observed for: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas.

Monthly, quarterly, semi-annual and annual services shall be scheduled and prior approved by the COR.

The Contractor shall notify the COR at least three working days prior to beginning these scheduled services with five working day notice for carpet shampooing. Once started, these services shall be carried through to completion without interruption, weather conditions for outside work allowing.

Should the services require more than one day of work, the Contractor shall document the extent and location of the work for each day.

CLEANING THE BUILDINGS

DAILY: BATHROOMS

• Sweep and wet mop or scrub floors.

• Wash and sanitize water closets and urinals. No rust or encrustation shall remain.

• Clean wash basins.

• Damp wipe and polish mirrors, shelving, dispensers and chrome fixtures.

• Spot clean all other surfaces and dust horizontal surfaces.

• Empty waste receptacles and remove paper, trash, and spillage.

• Service soap, towel, and toilet paper dispensers.

DAILY: KITCHEN/BREAK ROOM

• Sweep and wet mop floors.

• Clean sink, countertops and outside of cabinets.

• Empty waste receptacles. Service dispensers and remove paper, trash and spillage.

DAILY: LOBBY/VISITOR AREA/FOYER/CONFERENCE ROOM

• Sweep and wet mop hard floors and entryway.

• Vacuum carpeted floors to remove dirt, dust, litter and other foreign objects.

• Clean and sanitize drinking fountain(s).

• Damp wipe and dry all counter surfaces in front reception area. Eliminate residual streaks.

• Clean all glass, door handles and metal surfaces of entryway doors.

• Spot clean all interior door surfaces, door handles and door glass where necessary.

DAILY: HALLWAYS/CORRIDORS/VESTIBULES

• Vacuum carpeted floors to remove dirt, dust, litter and other foreign objects.

DAILY: OUTSIDE

• Sweep main entrance.

• Clean both sides of entrance glass.

• Clean and polish kick plates and push bars.

• Empty ash tray bins of cigarette butts

DAILY: OFFICE AREAS AND ROOMS

• Empty and remove trash from wastebaskets. Collect and remove all refuse, trash and garbage throughout the building, including the Fire shop/warehouse. Bundle and tie securely full trash bags and dispose of in the dumpster outside of building.

• Spot vacuum the carpet to remove obvious surface dirt from traffic areas and under furniture.

• Dust horizontal surfaces of chairs, tables, bookcases, modular furniture, filing cabinets, windowsills and other furniture with a treated dust cloth.

DAILY: MYSTIC DISTRICT WAREHOUSE (“FIRE SHOP”)

• Empty and remove trash from wastebaskets.

• Dust horizontal surfaces of chairs, tables, bookcases, modular furniture, filing cabinets, windowsills and other furniture with a treated dust cloth.

• Sweep and mop hard floors.

• Sweep and wet mop or scrub floors.

• Wash and sanitize water closets, urinals and showers. No rust or encrustation shall remain.

• Clean wash basins.

• Damp wipe and polish mirrors, shelving, dispensers and chrome fixtures.

• Spot clean all other surfaces and dust horizontal surfaces.

• Empty waste receptacles and remove paper, trash, and spillages.

• Service soap, towel, and toilet paper dispensers.

WEEKLY: THROUGHOUT BUILDING

• Vacuum full carpeted areas once weekly to remove dirt, dust, litter and other foreign objects.

• Spot clean carpets as necessary.

• Spot clean wall surfaces.

• Spot wax and buff tiled floors to eliminate dull spots, scratches and areas where wear or scrubbing has removed the wax.

• Wet mop ceramic tile throughout building.

WEEKLY: RESEARCH WAREHOUSE BATHROOM

• The bathroom in the Research Warehouse will need to be cleaned and restocked with tissue and paper towels.

MONTHLY: LOBBY/VISITOR AREA/FOYER

• Clean both sides of all lobby glass.

• Window sills, sashes, woodwork and other surroundings are clean and free of water residual.

• Dust wall surfaces, vertical surfaces and under surfaces (knee wells, chair rungs, table legs, etc.)

• Clean glass in doors, partitions, pictures, and bookcases. Eliminate residual streaks.

• Reception area exhibits are dusted/cleaned and free of cobwebs, dust, and dust streaks.

• Corners and crevices are free of dust and debris.

MONTHLY: ROOMS

• Dust wall surfaces, vertical surfaces and under surfaces (knee wells, chair rungs, table legs, etc.).

• Clean glass in doors, partitions, pictures, and bookcases. Eliminate residual streaks.

• Corners and crevices are free of dust and debris.

QUARTERLY (November, February, May, August): ROOMS WITH VINYL FLOORS - MYSTIC DISTRICT OFFICE and WAREHOUSE

• Strip and apply two coats of wax.

QUARTERLY (November, February, May, August): CHAIRS

• Chairs (255 – 280) are vacuumed and free of dust and debris. Stains and soiled areas are treated and removed.

SEMI-ANNUAL (October, May): ROOMS

• Dust blinds (dry vacuum or feather dust)

• Clean windows (inside and outside), all windows excluding Lobby/Visitor Area glass which is addressed in Weekly and monthly cleaning.

• Clean all hot and cold air vents.

• Clean grout on tile floors.

ANNUAL (April): ROOMS

• Shampoo carpets – approximately 17,000 square feet in Mystic Ranger District Office and approximately 3,000 square feet in Great Plains Interagency Dispatch Center. Heavy furniture will not be moved for cleaning.

PERFORMANCE STANDARDS AND THRESHOLDS

Performance requirement standards are described in the performance requirements standards summary for daily, weekly, monthly, quarterly, semi-annual and annual work. The contractor is expected to ensure performance to standard through the Contractor’s Quality Control Plan. Except as stated in the summary, performance of services required by this contract are of such a nature that nonconforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance, a deduction will be made to the contract price for the month. Repeated or continuous non-performance, failure to meet established standards, or failure to implement effective quality control measures may be determined by the Government to constitute a material breach of the contract. If deficiencies persist despite notice and opportunity to correct, the Government may pursue additional remedies, up to and including termination of the contract in accordance with applicable Federal Acquisition Regulation (FAR) provisions.

INSPECTION AND ACCEPTANCE

INSPECTION PROCEDURE

Inspection of the office buildings to determine the acceptability of the workmanship will be made by the Government and any deficiencies encountered will be called to the attention of the Contractor.

Correction of all deficiencies will be made prior to re-inspection and acceptance of work by the Government in conformance with the work standards.

Contractor shall turn in a daily checklist, which includes other frequency services, to ensure quality standards are being met. These checklists will be utilized by the COR to substantiate work completed and to perform government inspections.

Any Government personnel or visiting public may observe unacceptable services, incomplete work, or required services not performed and they may contact the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing. Refer to the summary for remedy for non-conforming services.

Unresolved disputes will be forwarded to the CO for determination.

ACCEPTANCE

Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the acceptable quality level (ACL) listed in summary.

PAYMENT

Payment will be made monthly for work meeting or exceeding the ACL completed and accepted by the Government covering the previous month’s service. Upon acceptance, the Government will pay monthly determined by the occurrence of the services as stated in the schedule of items. For example: November has 13 daily services, 4 weekly services, 1 monthly service and 1 quarterly service to be performed for the month. The cost for these services would be added together for the amount due for fully acceptable service.

Payment will be determined on the services and frequencies less any deductions for any nonconforming or unacceptable performance.

Deductions – Anytime the performance of services fall below the acceptable quality level, a deduction for services that cannot be re-performed or late performance a deduction will be made based on the level of service for that month. If the AQL is 95% performance and missed or unacceptable service drops the performance level below the AQL, the percentage of that pay item will be reduced to the performance level of the service for that month. (Example: on restrooms – Daily rate is $50.00, there are 12 cleaning days in the month, the total owed for the service for the month is $600.00. The performance level drops to 80%. Total due the contractor for the month less the deductions is $480.00).

Daily Performance Requirements Standard Summary

Required Services

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Restrooms High Traffic floor surfaces, including cracks, corners and crevices are free of dust, dirt, and other debris. Obvious dust, dirt and debris are cleaned up from lower traffic areas.

All surfaces, including floors, partitions, walls, fixtures, doors, are cleaned and disinfected. All porcelain fixtures and metal surfaces are clean and bright.

There are no dust, spots, stains, rust, mold, scale, encrustation or excess moisture. Glass surfaces are bright and clean without smudges, streaks or have a cloudy appearance. Corners, crevices and seams are clean and free of dirt or debris. Restrooms have an overall pleasant odor.

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Restroom supplies such as toilet paper, paper towels, and liquid soap are fully stocked.

All waste paper receptacles and sanitary napkin receptacles are emptied, clean, disinfected, and deodorized. Trashcan liners are replaced with new liners.

Restrooms have a pleasant odor.

All floors are cleaned of excessive buildup, spillage, and spots removed along with smears and stains. Spot cleaned areas blend in with the surrounding area.

All daily services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

- Poor evaluation on poor

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Kitchen/ Break Room

Non-carpeted floors are free of streaks, and mop marks. Walls and baseboards are free of splashing and marks from equipment. The finished areas have a uniform luster.

Sink is free of dust, spots, stains, and streaks. Nozzles are clean and free of encrustation.

Stove is free of dust, spots, stains and streaks.

Formica and Corian countertops are cleaned, polished and free of dirt, grease, smudges, sticky spots and streaks.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trashcan liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Obvious dirt, grime, smudges, stains are spot cleaned on interior walls.

All daily services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections

All required services are performed and no more than five

(5) customer complaints are received and substantiated by the COR per calendar month. 95%

AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Lobby/Foyer Visitor Area/ Conference Room

All glass in doorways is clean and free of smudges, streaks, watermarks, spots, and are not cloudy.

Door handles and metal surfaces of doors are clean and disinfected and free of dirt, grease and grime.

Formica countertops are cleaned, polished and free of dirt, grease, smudges, sticky spots and streaks.

Obvious dirt, grime, smudges, stains are spot cleaned-up on interior walls.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, All daily services will be subject to visual checks by the

COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95%

AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

or contain residue or odors after emptying.

Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Floors, corners, and areas under furniture are clean and free of trash, dirt and debris.

Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

Water fountain surfaces are clean and bright, and free of dust, spots, stains, and streaks. Nozzles are clean and free of encrustation.

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Hallways/ Corridors/ Vestibules

Floors, corners, and areas under furniture are clean and free of trash, dirt and debris.

Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

Obvious dirt, grime, smudges, stains are spot cleaned-up on interior walls.

Water fountain surfaces are clean and bright, and free of dust, spots, stains, and streaks.

Nozzles are clean and free of encrustation.

All daily services will be subject to visual checks by the

COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95%

AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

- Poor evaluation on poor

Outside Smoking receptacles are emptied of ashes, butts, trash, and debris. Receptacles are wiped clean.

All solid waste generated in the building is collected in trash bags secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Sweep outside all entrances.

Clean and polish any kick plates and push bars on doors.

All glass in doors and doorways are clean and free of smudges, streaks, watermarks, spots, and are not cloudy.

Door handles and metal surfaces of doors are clean and free of dirt, grease and grime.

All daily services will be subject to visual checks by the

COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95%

AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Trash Removal

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Obvious dirt, grime, smudges, and stains are spot cleaned-up on interior walls.

All daily services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/disincentives:

+full payment for acceptable work +less stringent inspections for good performance

+ good evaluation for good

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Office Area and Rooms

Obvious dirt, grime, smudges, stains are spot cleaned-up on interior walls.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trash can surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

Reachable horizontal and vertical surfaces including but not limited to furniture, Venetian blinds, moldings, ledges, signs, wall hangings, photographs, fire alarm boxes and reception area exhibits are free of cobwebs, dust, dust streaks, and marks left by dusting equipment. Corners and crevices of dusting areas are free of dust and debris.

All daily services will be subject to visual checks by the COR.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections

All required services are performed and no more than five

(5) customer complaints are received and substantiated by the COR per calendar month. 95%

AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Mystic District Warehouse

Reachable horizontal and vertical surfaces including but not limited to furniture, Venetian blinds, moldings, ledges, signs, wall hangings, photographs, fire alarm boxes and reception area exhibits are free of cobwebs, dust, dust streaks, and marks

All daily services will be subject to visual checks by the COR.

All required services are performed and no more than five

(5) customer complaints are received and substantiated by the COR per calendar month. 95%

AQL

left by dusting equipment. Corners and crevices of dusting areas are free of dust and debris.

Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

Obvious dirt, grime, smudges, stains are spot cleaned on interior walls.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed

All glass in doors and doorways are clean and free of smudges, streaks, watermarks, spots, and are not cloudy.

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Restroom supplies such as toilet paper, paper towels, and liquid soap are fully stocked.

Door handles and metal surfaces of doors are clean and free of dirt, grease and grime

All surfaces, including floors, partitions, walls, fixtures, doors, are cleaned and disinfected. All porcelain fixtures and metal surfaces are clean and bright.

There is no dust, spots, stains, rust, mold, scale, encrustation or excess moisture.

Glass surfaces are bright and clean without smudges, streaks or have a cloudy appearance. Corners, crevices and seams are clean and free of dirt or debris.

Restrooms have an overall pleasant odor.

Random Checks of Check Lists turned in – poor performance will result in a more stringent and additional inspections

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work -Additional inspection for poor performance

- Deduction of payment percent for service

Weekly Performance Requirements Standard Summary

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Research Warehouse Restroom

High Traffic floor surfaces, including cracks, corners and crevices are free of dust, dirt, and other debris. Obvious dust, dirt and debris are cleaned up from lower traffic areas.

All surfaces, including floors, partitions, walls, fixtures, doors, are cleaned and disinfected. All porcelain fixtures and metal surfaces are clean and bright. There are no dust, spots, stains, rust, mold, scale, encrustation or excess moisture. Glass surfaces are bright and clean without smudges, streaks or have a cloudy appearance.

Corners, crevices and seams are clean and free of dirt or debris. Restrooms have an overall pleasant odor.

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Restroom supplies such as toilet paper, paper towels, and liquid soap are fully stocked.

All waste paper receptacles and sanitary napkin receptacles are emptied, clean, disinfected, and deodorized. Trashcan liners are replaced with new ones. Restrooms have a pleasant odor.

All floors are cleaned of excessive buildup, spillage, and spots removed along with smears and stains. Spot cleaned areas blend in with the surrounding area.

All weekly services will be subject to visual inspection by the COR.

Random samplings will be done.

All required services are preformed and no more than two

(2) customer complaints concerning the weekly services are received and substantiated by the COR per calendar month.

AQL 95%

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance +good evaluations for good performance -Rework of unacceptable work -Additional inspection for poor performance -Deduction of payment percent for poor service -poor evaluation on poor

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Throughout Office Building

Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

Spot clean carpeted areas as necessary.

Spot cleaned areas blend in appearance with surrounding areas.

Obvious dirt, grime, smudges, and stains are spot cleaned-up on interior walls.

All weekly services will be subject to visual inspection by the COR.

Random samplings will be taken

All required services are preformed and no more than two (2) customer complaints concerning the weekly services are received and substantiated by the COR per calendar month. AQL 95%

Incentives/Disincentives:

+full payment for acceptable work +less stringent inspections for good performance

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Spot clean/wax and buff tiled floors to eliminate dull spots, scratches and areas where wear or scrubbing has removed the wax.

+good evaluations for good performance -Rework of unacceptable work -Additional inspection for poor performance -Deduction of payment percent for poor service -poor evaluation on poor

Monthly Performance Requirements Standard Summary

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Lobby/ Visitor Area/ Foyer

Clean both sides of all lobby glass.

Window glass, inside and outside, is clean and free of dirt, grime, streaks, oxidation buildup, water spots, excess moisture and shall not be cloudy.

Window sills, sashes, woodwork and other surrounds of interior glass are free of drippings and water marks.

Reachable horizontal and vertical surfaces including but not limited to furniture, Venetian blinds, moldings, ledges, signs, wall hangings, photographs, fire alarm boxes and reception area exhibits are free of cobwebs, dust, dust streaks, and marks left by dusting equipment. Corners and crevices of dusting areas are free of dust and debris.

All Monthly services are subject to visual inspection by the

COR.

Random samplings will be done.

All required services are performed and no more than two (2) customer complaints concerning the quarterly services are received per job.

AQL 98%.

Quarterly Performance Requirements Standard Summary

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Tile Floors Foreign substances including old finishes are stripped and removed from floor, corners, cracks, and crevices. An appropriate level of floor coat finish is applied to insure lasting durability.

Floors are clean, bright and present a like new appearance given normal wear and tear. Corners and crevices and cracks are clean. Floors are dry and non-slippery

All quarterly services are subject to visual inspection by the

COR.

All required services are performed and no more than two (2) customer complaints are received per job. AQL 98%.

Chairs Chairs are vacuumed and free of dust and debris. Stains and soiled areas are treated and removed.

All quarterly services are subject to visual inspection by the

COR.

All required services are performed and no more than two (2) customer complaints are received per job. AQL 98%.

Semi-Annual Performance Requirements Standard Summary

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Damp wipe Venetian Blinds

Both sides of the blind slats are clean and free of dust and water spots. Clean all hot and cold air vents.

All semi-annual services are subject to visual inspection by the

COR.

All required services are performed and no more than two (2) customer complaints are received per job. AQL 98%

Annual Performance Requirements Standard Summary

Performance Standards Monitoring Method

Performance Standards & AQL & Incentives

Shampoo Carpets

Carpets are clean and dry (by the beginning of the next normal working day) and rinsed of cleaning agent residue.

Carpet edges are clean. Baseboards, furniture and other fixtures adjacent to the carpet are free of watermarks, scars or marks from cleaning equipment.

All annual services are subject to visual inspection by the

COR.

All required services are performed and no more than two (2) customer complaints are received per job. AQL 98%