Attachment 1 CSS PWS v 1.0 dated 1 December 2021.pdf

CADET SUPPORT SERVICES

PERFORMANCE WORK STATEMENT (PWS)

FOR

UNITED STATES AIR FORCE ACADEMY

CADET SUPPORT SERVICES

1 DECEMBER 2021

REVISION 1.0

X______________________

MR. CARLOS, CRUZ-GONZALEZ, FUNCTIONAL SERVICE

MANAGER USAFA A4/CC

Table of Contents

1.0 MISSION

1.1 BACKGROUND

1.2 SCOPE

1.3 ORGANIZATIONS

2.0 GENERAL REQUIREMENTS

2.1 QUALIFICATIONS FOR KEY POSITIONS

2.2 SERVICE REQUESTS

2.3 HOURS OF OPERATION

2.4 TRAINING AND CURRENCY

2.5 SAFETY PROGRAM

2.6 SECURITY

2.7 PUBLICATIONS & FORMS

2.8 RECORDS MANAGEMENT

2.9 GENERAL ENVIRONMENTAL MANAGEMENT

2.10 BASE EXERCISES & CRISIS MANAGEMENT

2.11 SUSPENSES & MEETINGS

2.12 QUALITY CONTROL PROGRAM

2.13 SERVICE PROVIDER CLEANUP

2.14 PERSONAL APPEARANCE

2.15 EMPLOYMENT OF GOVERNMENT EMPLOYEES

2.16 CONTRACTOR FULL-TIME-EQUIVALENT (FTE) REPORTING

3.0 PERFORMANCE REQUIREMENTS

3.1 EVENT SUPPORT & MANAGEMENT

3.2 FACILITY MANAGEMENT SERVICES

3.3 SUPPORT TO THE ATHLETIC DEPARTMENT

3.4 SUPPORT TO THE CADET WING, DEAN OF FACULTY, AND PREPARATORY SCHOOL

3.5 SUPPORT TO STRATEGIC COMMUNICATION (CM)

3.6 PERFORMANCE REQUIREMENT SUMMARY (PRS)

4.0 GOVERNMENT FURNISHED PROPERTY (GFP)

4.1 TRANSITION PERIOD

4.2 ADDITIONAL SERVICE PROVIDER ITEMS……………………………………………………...33

4.3 COEFFICIENT FOR SPECIAL EVENTS CLIN

5.0 DELIVERABLES

A.1 WORKLOAD DATA

A.1.1 General Direct Mission Events

A.1.2 Miscellaneous Direct Mission Events

A.1.3 Summer Programs

A.1.4 Facilities Managed

A.1.5 AD Intercollegiate Athletic Events

A.1.6 AD Athletic Competitions

A.1.7 AD Intercollegiate Athletic Practices

A.1.8 AD Intramural Sports

A.1.9 AD Physical Education Classes

A.1.10 AD Cadet Clubs

A.1.11 AD Sports Camps

A.1.12 AD Facilities Support Requirements

A.1.13 AD Equipment Services

A.1.14 AD Supply Supported Activities

A.1.15 AD Supply Issue & Turn-In

A.1.16 AD Laundry and Dry-Cleaning Items

A.1.17 AD Intramural & P. E. Clothing Issue Activities

A.1.18 AD Costs for Materials, Supplies, and Equipment

A.1.19 AD Issued Supplies Equipment, and Clothing

A.1.20 AD Athletic Equipment Maintenance

A.1.21 AD Welding & Metalwork Services

A.1.22 AD Ice Arena Events

A.1.23 AD Ice Arena Maintenance

A.1.24 AD Facility Manager Activities

A.1.25 AD Coordinate Scheduled Recurring Work

A.1.26 AD Equipment Accounts

A.1.27 AD Locker Rooms

A.1.28 AD Sample Event Checklist

A.1.29 CW Dormitory Approximations

A.1.30 CW Dormitory Management

A.1.31 CW Dormitory Furnishings and Accessories

A.1.32 CW Dormitory Furniture Maintenance

A.1.33 CW Dormitory Items Repair Parts

A.1.34 CW Dormitory Repair Cost Approximations

A.1.35 CW Dormitory Item Replacements

A.1.36 CW Dormitory Issued Items

A.1.37 DF Furnishings Management

A.1.38 DF Facility Manager Activities

A.1.39 DF Training Devices

A.1.40 PS Dormitory Current Furnishings and Accessories

A.1.41 PS Dormitory Furniture Maintenance

A.1.42 PS Dormitory Items Repair Parts

A.1.43 PS Dormitory Item Replacements

A.2 Government-Furnished Facilities

APPENDIX B Government-Furnished Equipment and Vehicles

1.0 MISSION

The mission of the United States Air Force Academy (USAFA) is to educate, train, and inspire men and women to become officers of character, motivated to lead the United States Air Force (USAF) in service to our nation.

1.1 BACKGROUND

USAFA is a military service academy graduating approximately 1,000 USAF officers annually from a cadet wing of approximately 4,400. USAFA also maintains a preparatory school that consists of approximately 260 cadet candidates. The USAFA mission draws senior level visibility from the general public, athletic organizations, the Department of Defense (DoD), and politicians from all levels of Government. USAFA is recognized worldwide as the premier developer of officers, leaders with impeccable character and essential knowledge, prepared and motivated to lead our Air Force and nation. USAFA and its two geographically separated sites are on approximately 19,315 acres located at the foot of the Rocky Mountains and have over 6,800,000 square feet of facilities with elevations ranging from 6,020 – 9,050 feet. The daytime work force is comprised of approximately 8,700 military, civilian, cadet, and contractor employees. Approximately 3,000 residents from all DoD service agencies live in residential housing units. Emergency operations at USAFA are staffed by a mix of military, civilian employees, and contract personnel.

1.2 SCOPE

The Service Provider (SP) shall provide all work specified by this Performance Work Statement (PWS) unless otherwise designated as “performed by others.” The SP shall provide all supervision, personnel, equipment, vehicles and fuel, tools, material, and other items and services to perform all tasks and functions for USAFA as defined in this PWS. The Government will neither supervise SP employees nor control the method by which the SP performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual SP employees. It shall be the responsibility of the SP to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services.

If the SP feels that any actions constitute, or are perceived to constitute personal services, it shall be the SP’s responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy/decision making or management nature (ie. Inherently Governmental functions). All decision relative to programs supported by the SP shall be the sole responsibility of the Government. The desired outcomes of the SP’s efforts for this requirement are:

• USAFA Event Support & Management

• Facility Support & Management Services o Athletic Department (AD) Support

Athletic facilities and events

Athletic clothing and other services

Athletic equipment and services o Cadet Wing (CW) Support

Cadet quarters furnishings and equipment

Other cadet graduation support o Dean of Faculty (DF) Support

Academic facilities support

Special cadet projects and curriculum aids

Presentation and engraving services o Preparatory School (PS) Support

Cadet candidate furnishings

Cadet candidate events

Cadet candidate facility management

• Visitor’s Center and Arnold Hall exhibit support

1.3 ORGANIZATIONS

1.3.1 USAFA SUPERINTENDENT AND A-STAFF

The SP shall provide support to USAFA through the USAFA Directorate of Logistics, Engineering, and Force Protection (USAFA/A4) and the 10th Contracting Squadron (CONS). The Government personnel of seven organizations (Headquarters Staff, AD, CW, DF, PS, CM and CONS) operates as the Functional Area Staff (FAS) directly supporting USAFA by providing guidance to and oversight of the SP. FAS duties are those responsibilities that are either inherently governmental or other functions not included in this PWS. The Government interacts with the SP through the CO, Contract Specialist (CS), and the Contracting Officer’s Representative (COR). The SP executes services in accordance with (IAW) the PWS.

1.3.2 ATHLETIC DEPARTMENT (AD)

SP responsibilities described by this PWS specific to the Athletic Department (sometimes referred to as the Directorate of Athletics) include operating from locations in AD, facility access and other facility support, athletic equipment and supply management, operational support for physical education, intramural, and National Collegiate Athletic Association (NCAA) requirements, athletic equipment and clothing management, and event support. The primary AD facilities are the Cadet Field House, the Falcon Athletic Center, the Cadet Gymnasium, Falcon Stadium, the Holaday Athletic Center, USAF Combatives Center of Excellence Compound, and 153 acres of athletic fields. AD supports 25 different physical education classes, 14 intramural sports, and 29 intercollegiate sports.

1.3.3 CADET WING (CW)

SP responsibilities described by this PWS specific to the Cadet Wing (sometimes referred to as the Commandant of Cadets) include operating from locations in CW, facility access and other facility support, managing cadet dormitory assignments and moves, equipment and supply logistics, dormitory furniture maintenance and exchange, laundry equipment maintenance and event support. CW houses all Cadets in two large dormitories, Sijan Hall and Vandenberg Hall.

1.3.4 DEAN OF FACULTY (DF)

SP responsibilities described by this PWS specific to the Dean of Faculty include operating from locations in DF, facility access and other facility support, aiding faculty moves and providing event support. The DF function is primarily located in Fairchild Hall, the Consolidated Education Training Facility (CETF), the Aeronautics Lab, RPA Operation Center, and the Observatory, totaling over 1.5 million square feet of facility space.

1.3.5 PREPARATORY SCHOOL (PS)

SP responsibilities described by this PWS, specific to the Preparatory School, and may include operating from locations not within PS. Scope includes dormitory furniture maintenance and exchange, laundry equipment maintenance, event support, and facility management. The PS dormitories, bldgs. 5210, 5212, 5214, each with 39 rooms, house Cadet Candidates.

1.3.6 STRATEGIC COMMUNICATIONS (CM)

SP shall provide exhibit support for the existing USAFA Visitor Center, Arnold Hall displays, and interpretive displays/kiosks.

2.0 GENERAL REQUIREMENTS

2.0.1 Meet all requirements and responsibilities in this section applying it to all the service areas at USAFA.

Provide staff that is fully trained, qualified, certified, and licensed, to meet local, state, USAF, DoD, and Federal requirements. Focus on customer’s needs and consistently provide responsive, flexible, and cost effective service. Partner with the USAFA community in continuously improving the quality of programs and services offered to customers.

2.0.2 Availability of Personnel. Personnel must be able to be contacted via telephone, cellular phone, e-mail at all times during normal working hours and during events. One event management personnel must be present at all events. They must be present no less than one hour prior to the start of the event.

2.1 QUALIFICATIONS FOR KEY POSITIONS

2.1.1 Program Manager (PM). Program manager shall have at least one year of relevant experience, including management of events, oversight of facilities, and personnel management.

2.1.2 Quality Control Manager (QC). Quality control manager shall have at least one year of relevant experience, including experience in quality control and process improvement. Experience with event and facility support is desirable.

2.1.3 Certified Facility Manager (CFM). One certified facility manager, per the International Facility Management Association (IFMA), shall be required for the contract. Individual facility managers shall confer with the CFM with regard to identification, follow up, and resolution of facility operations, maintenance and repair requirements.

2.1.4 Facility Managers (FM). FMs shall have at least one year of relevant experience, including experience operating and monitoring the buildings and grounds of an organization, corporation, institution, or any other entity that has significant physical property.

2.1.5 Exhibit Specialists (ES). ESs shall have an Associate’s Degree in graphic design, information technology, exhibit fabrication, or other related arts. One year minimum experience working in a museum environment preferred. Demonstrated two years work experience with exhibit fabrication, set design, related construction trades, design & building trades. Must have knowledge and experience with proper museum artifact handling.

Knowledge of current techniques in exhibit design.

2.1.6 Client Systems Technician (CST). The SP shall identify personnel and perform the role of CST for SP utilized Information Technology Assets. The SP‘s CST shall maintain education and training requirements as outlined in AFMAN 17-1303, Cybersecurity Workforce Improvement Program paragraph 3.2 IAT Level II certification. Provide IT support and resolve/fix SP personnel technical and computer related issues for all systems/equipment for this contract. SP shall analyze, troubleshoot, and when required, coordinate with 10 CS Help Desk for resolution. Serves as the IT equipment custodian and Information Assurance Officer for the contract. Ensures all SP personnel complete all required training and certifications to work on the .edu or .mil networks.

2.2 SERVICE REQUESTS

2.2.1 The SP shall provide an electronic work management system (not hand written) accessible 24 hours per day for AD, CW, DF and PS personnel to submit and check the status of PWS-related service requests. The SP shall provide on-site walk-in customer services during normal work hours for customers to submit requests for service. Customer services shall be available in the Cadet Gym (workshop area), Cadet Dormitories (Sijan Hall and Vandenberg Hall), Fairchild Hall (Facility Management Office and Training Devices), and at the Preparatory School (PS Headquarters Building).

2.2.2 Service Request Approval. All service requests shall be sent electronically to the COR for approval. Work done without approval may not be submitted for invoice approval or payment.

2.3 HOURS OF OPERATION

2.3.1 Operating hours established will be consistent with meeting the contract performance requirements or as directed by the CO. Some mission situations such as base exercises, contingency operations, or weather emergencies, and many USAFA events will require the SP to work other than normal duty hours. The SP’s facility support and event coordination requirements are considered mission essential requirements with respect to contingency operations or weather emergencies. When the SP’s access to a work area conflicts with an AF mission requirement, schedule the work to minimize the disruption. Such scheduling may require work to be accomplished at times other than normal duty hours. The SP shall accommodate these requirements at no additional cost to the government.

2.3.2 The following locations regularly operate on other than normal duty hours.

Location Monday – Friday Hours Weekend/Holiday Hours

Cadet Field House 0600 – 2200 0800 - 2000

Cadet Gym 0500 – 2200 0800 - 2000

Falcon Athletic Center 0630 – 2000 0800 – 2000

Holaday Athletic Center IAW AD Master Schedule IAW AD Master Schedule

Fairchild Hall 0630–2200 (6th floor closes at 1730) Per DF academic schedule

PS Milazzo Club, Athletic Facility 0700 - 1900 0700-1900

PS Academic Building 0600-2200 Per PS academic schedule

Location Monday – Friday Hours Weekend/Holiday Hours

PS HQ’s Building 0700-2300 None

2.3.3 Federal Holidays. USAFA may not observe all Federal Holidays based on curriculum and event schedules. If a holiday falls on Saturday or Sunday, the Government may observe the holiday on the closest Friday or Monday. Federal Holidays include:

New Year's Day Labor Day

Martin Luther King Jr Day Columbus Day

Presidents Day Veterans Day

Memorial Day Thanksgiving Day

Junteenth Christmas Day

Independence Day

2.4 TRAINING AND CURRENCY

2.4.1 SP shall ensure personnel maintain currency in job skills through continuous training and attendance of industry conferences. This includes, but is not limited to: setup and recovery of the boxing ring, gymnastics, indoor track, volleyball, baseball, wrestling, swimming, fencing, and lacrosse.

2.4.2 SP personnel shall attend all training provided after construction project completion and training for personnel when new equipment is installed, delivered, or repaired.

2.5 SAFETY PROGRAM

2.5.1 Safety Compliance. Government inspectors have the authority to periodically enter the SP’s workplace to verify working conditions or to make inspections of facilities, personnel, and equipment. Notify the COR if an Occupational Safety and Health Administration (OSHA), Environment Safety and Occupational Health (ESOH), Environmental Protection Agency (EPA), or Colorado Department of Public Health & Environment (CDPHE) inspector visits the site unescorted by a USAF Safety representative.

2.5.2 SP Vehicles. SP vehicles shall have a clean appearance with clear non-faded markings identifying it as company-owned. Park SP vehicles in authorized staging areas when not in use.

2.5.3 Driving in the Airfield Area. The SP shall perform as the Unit Airfield Driving Program Manager for personnel. Manage, train, certify, and test SP personnel on the requirements of driving SP vehicles and Government Owned Vehicles (GOV) in the airfield area IAW Air Force Instruction (AFI) 13-213, Airfield Driving, USAFA Instruction (USAFAI) 13-213, Airfield Driving Instruction (ADI) and other applicable regulations mentioned in these regulations. The lesson plan shall be approved by USAFA Airfield Management Wing Airfield Driving Program Manager. Privately-owned (personal) vehicles (POV) shall not be operated on the airfield/flight line or in hangars unless authorized by USAFA Airfield Management. Authorized POV drivers on the airfield will receive a special driver’s license after initial and annual refresher training. To complete the ADI training requires a Common Access Card (CAC) to access the myLearning platform for Computer Based Training (CBT) programs. SP vehicles shall be marked, lighted, and have appropriate airfield communication capabilities (i.e. airfield radios) IAW current USAFA Airfield Management requirements.

2.5.4 Cell Phone Usage While Driving. The SP shall comply with FAR 52.223-18 Encouraging Contractor Policies to Ban Text Messaging While Driving and DODI 6055.04 DoD Traffic Safety Program.

2.6 SECURITY

2.6.1 The SP shall abide by user responsibilities IAW USAFA Plan 31-1, Integrated Defense Plan.

2.6.2 Identification Badge. While on USAFA, SP employees shall be easily recognized as SP employees at all times by wearing SP-provided name tags/badges depicting company name, employee’s name, and employee’s title and function. Each employee shall wear the badge on the outer clothing on the front of the body between the neck and waist so that the badge is visible at all times. Prudence should be observed with respect to safety where the badge may cause risk to the individual. The SP’s identification badge will not be used as an entry requirement for installation entry or into any Government designated controlled or restricted area.

2.6.3 Physical Security. Comply with base Operations Plans/instructions and local search/identification requirements for Force Protection Condition (FPCON) procedures in areas controlled by SP employees.

Conduct Random Antiterrorism Measures (RAMS), and safeguard all Government property including controlled forms provided for SP use. At the close of each work period, secure Government training equipment, facilities, support equipment, and other valuable materials.

2.6.4 Special Area Restrictions. The following are current restrictions within these special areas: Cadet Area Protective Perimeter (CAPP), Jack’s Valley, and the Airfield area. The Government reserves the right to change these restrictions at any time.

2.6.4.1 No SP employee privately owned vehicles shall be parked within these special areas without prior FAS approval. SP personnel shall park in designated parking lots outside these special areas and either walk or be shuttled by SP vehicles to work areas.

2.6.4.2 No SP company vehicle (e.g. general-purpose vehicles, pick-up trucks, panel vans, etc.) shall be parked overnight within these special areas without prior FAS/COR approval. SP vehicles will be allowed temporary close-in parking for material, equipment transfers, or event support only.

2.6.5 No daily or recurring deliveries of day-to-day supplies by third parties are allowed. The SP shall establish a process to receive materials at a location to be determined and deliver using SP vehicles. Delivery of specific equipment within the CAPP shall be coordinated through the FAS.

2.6.6 Installation Force Protection Conditions (FPCONs) can severely restrict access through all USAFA entrance gates. These special areas can be congested and delays are unpredictable. The SP is advised to consider sustainability of maintenance operations during these conditions. SP Facility Managers are responsible for FPCON control measures in and around facilities.

2.6.6.1 Access to Installation During Force Protection Conditions (FPCONs). Gaining access to the installation will be accomplished IAW the requirements outlined in the USAFA Antiterrorism/Integrated Defense Plan. SP personnel shall also be assigned a mission essential designation IAW requirements contained in the Antiterrorism/Integrated Defense Plan. Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

2.6.7 Key Control. Establish and implement control procedures to account for Government-issued and SP-issued keys. The SP shall not duplicate keys issued by the Government without prior approval from the CO. All keys issued and received shall be signed and annotated on AF Form 2427, Lock and Key Control Register, or equivalent form approved by the FAS. Immediately report to the FAS any occurrences of lost, stolen, or duplicated keys.

2.6.7.1 The SP shall prohibit the use of Government-issued keys by any persons other than the SP employees except when authorized by the FAS. Do not use keys to open work areas for personnel other than SP employees engaged in performance of duties, unless authorized by the FAS. All Government keys will be turned in at the end of employment or contract.

2.6.8 Key Replacement. In the event that Government-issued keys (other than master keys) are lost, stolen, or duplicated, the SP shall be required, when directed by the CO, to re-key or replace affected lock or locks at no cost to the Government. In the event that a Government-issued master key is lost or duplicated due to the fault or negligence by SP employees, all locks and keys for that system shall be replaced at SP expense. For all other key replacement situations, the SP shall follow procedures in USAFAI 32-5001 Obtaining New or Duplicate Keys.

2.6.9 Access Lock Combinations including cipher locks. Access lock combinations are “Controlled Unclassified Information” (CUI) and shall be protected from unauthorized personnel. Adhere to the USAF activity operating instructions ensuring lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented. The SP shall not record lock combinations without written approval by the

FAS.

2.6.10 Security Alarm Access Codes. Security alarm access codes are CUI and shall be protected from unauthorized personnel. Security alarms access codes will be given to SP employees who require entry into areas with security alarms. SP employees shall adhere to the USAF activity operating instructions and shall properly safeguard alarm access codes to prevent unauthorized disclosure. SP shall not record alarm access codes without written approval by the FAS.

2.6.11 Computer Security (COMPUSEC). Ensure all individuals obtain a favorable National Agency Check with Inquiries (NACI) and complete Information Assurance Awareness Training prior to gaining access to “.mil”, “.smil”, or “.edu” domains IAW AFMAN 17-301 GM dated 5 July 2021. The SP shall comply with DOD 5200.2-R, Personnel Security Program, and any local COMPUSEC requirements.

2.6.12 Information Security (INFOSEC). Information, regardless of media, shall be controlled and maintained IAW AFI 16-1404, DoD 5200.01_Vol 3, DoD Information Security Program: Protection of Classified Information; DoD 5200.01_Vol 4, DoD Information Security Program: Controlled Unclassified Information (CUI); AFPD 31-4, Information Security, and DOD 5200.1-R, Chapter 6.

2.6.13 Privacy Act. Comply with AFI 33-332, Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974, Title 5, U.S.C., Section 552a. Remove or destroy official records IAW Air Force Records Information Management System (AFRIMS) located on the internet at https://www.my.af.mil/gcss0af61a/afrims/afrim/rds/rds_series.cfm.

2.6.14 Controlled Unclassified Information (CUI). The SP shall comply with Freedom of Information Act (FOIA) requirements IAW DOD 5400.7-R, FOIA Program, Chapter 4. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding CUI material.

2.6.15 Operations Security (OPSEC). Comply with AFI 10-701, Operations Security, local plans and publications.

2.6.16 Antiterrorism Training. Within 30 calendar days after contract start, all SP personnel shall complete Antiterrorism Level I training. Newly hired personnel shall complete Antiterrorism Level I training within the first 30 calendar days of their employment. Refresher Antiterrorism Level I training shall be completed and documented annually thereafter. The training is provided at https://atlevel1.dtic.mil/at/ and also available through the myLearning platform.

2.6.17 Contractor Consent to Background Checks. The SP shall not employ persons to perform under this contract if such employee is deemed or identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the SP employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center. LEADS checks will verify if a person is wanted by local, state, or federal agencies. All SP personnel shall consent to LEADS background checks. SP personnel who do not consent to a LEADS check will be denied access to the installation. Information required to conduct a LEADS check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. The SP shall have this information ready to provide to the Visitor Control Center, if requested.

2.6.18 SP shall ensure their employees have the proper credentials allowing them to work in the United States.

Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities.

2.6.19 The SP shall not be entitled to any compensation for delays or expenses associated with complying with the section of the PWS. Furthermore, nothing in this section shall excuse the SP from proceeding with the contract as required.

2.7 PUBLICATIONS & FORMS

2.7.1 The SP may obtain the forms and publications expressly required to perform the work in this contract via the internet at US Air Force e-Publishing, http://www.e-publishing.af.mil. In the event that a Federal form or publication is not available online or access to the site is not granted, the SP may request the CO to provide the publication and support for granting access to the US Air Force ‘e-publishing’ site.

2.7.2 Directives. SP compliance with all applicable directives cited in the performance of this contract shall include all future directives, revisions, and/or supplements. SP shall utilize the most current Directives/Publications available in the performance of this contract without the Government incurring additional cost and/or financial disparity. SP shall be knowledgeable of and comply with all applicable federal, state, county, DoD, AF, and USAFA regulations, instructions, and requirements for successful execution of this contract. In the event that laws, regulations, technical orders, AFIs, Unified Facilities Criteria (UFCs), USAFA https://www.my.af.mil/gcss0af61a/afrims/afrim/rds/rds_series.cfm https://atlevel1.dtic.mil/at/ http://www.e-publishing.af.mil/

Instructions, etc. change during the term of this contract, the SP is required to comply as such requirements come into effect. The SP shall ensure policies and procedures are established that protect the health and safety of employees and the community.

2.7.3 Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract and must also be followed.

2.7.4 The SP shall provide a written evaluation of cost encumbrances if the degree of expense will be disadvantageous and encumber the SP financially by implementation of changed directives. The written evaluation shall be submitted with specific back-up data/documentation and estimated cost for those changes which influence the SP’s performance and shall be provided to the CO within thirty (30) calendar days following the implementation of the changed directive. Failure of the SP to submit a price proposal within thirty

(30) calendar days entitles the Government to performance according to such change at no increase in contract price. The Government will evaluate the validity of documented data along with proposed cost, and render a decision to approve and/or disapprove the SP’s claim for equitable adjustment. SP shall not incorporate these publication changes until approved by CO.

2.7.5 In the event there is a conflict between two or more publications, the SP shall provide evaluation along with any necessary backup data to the CO and the COR. The CO will provide resolution of the conflict to the

SP.

2.8 RECORDS MANAGEMENT

2.8.1 Standards. Records Management is life-cycle management (creation, maintenance, storage and use, and disposition) of information. SP shall ensure all official records received and created for the Government are maintained IAW established Federal Records Act, Public Law 81-754, DoD, and AF directives.

2.8.2 Requirements. The SP shall perform as the Functional Area Records Manager (FARM) and as Records Custodians (RC) for each Office of Record for records developed and maintained by the SP. The FARM and RCs shall complete required Records Management training. The FARM shall conduct Staff Assistance Visits (SAVs) for each Office of Record managed by the SP.

2.8.3 Manage records (regardless of media) resulting from the performance of this PWS and dispose of them IAW AFI 33-322 Records Management Program, AFI 33-364 Records Disposition-Procedures and Responsibilities, AFMAN 33-363, Management of Records. If requested by the Government, the SP shall provide the original record or a reproducible copy within five (5) business days of receipt of the request. The Government will function as the Chief of Office of Records for all file plans.

2.8.4 SP shall assist FAS personnel with compilation of data for completing all FOIA requests/requirements.

2.9 GENERAL ENVIRONMENTAL MANAGEMENT

In order to comply with federally mandated environmental preference programs and DoD “Green Procurement Program” (GPP) policy, USAFA requires the use of environmentally preferable products and services. The SP shall comply with FAR 52.223-17 Affirmative Procurement of EPA-designated Items in Service and Construction Contracts. The SP shall provide support to the USAFA Environmental, Safety, and Occupational Health Compliance Assessment and Management Program (ESOHCAMP). The SP shall appoint and train facility managers as Unit Environmental Coordinators (UEC) who will fulfill UEC duties.

2.10 BASE EXERCISES & CRISIS MANAGEMENT

2.10.1 Base Exercises. The SP shall participate in and fully support any and all service areas during base exercises. Provide augmentation personnel to assist in emergency/contingency situations as requested.

2.10.2 Mission Essential Contractor Services Plan. The Mission Essential Contractor Services Plan that was submitted with the SPs proposal shall be incorporated into the contract. The SP shall submit an updated plan to the CO annually. The plan shall include the following mission essential services: securing doors and entries of all facilities where the SP is the Facility Manager, other facility requirements as stated in this PWS, continuity of operations, facility security checks for base security incidents (exercise and/or real world) following the all-secure notification, and backup and restoration of mission essential data. The SP shall perform these critical services up to 24 hours a day until notified by the CO.

2.10.3 Continuation of Essential Department of Defense Services During a Crisis Declared by the National Command Authority or Overseas Combatant Commander. The SP shall perform services during a crisis declared by the Secretary of Defense or the Overseas Combatant Commander.

2.10.3.1 Mission Essential Personnel. This contract meets the requirements in DFARS 237.76. For this reason, the SP shall continue to perform services during a crisis IAW DFARS 252.237-7023. It is determined that Cadet Support Service requirements under this PWS are essential to be performed during a crisis.

2.10.4 Labor Dispute Plan. The SP shall develop plans and procedures to minimize SP employee work interruptions. The SP shall submit the Labor Disputes Plan to the CO NLT thirty (30) days after full performance start date and submit an updated plan to the CO annually. Continued service must be provided under this contract during periods of labor unrest such as walkouts, work slowdowns, and strikes. The Labor Dispute Plan shall address how services shall be provided in the event of labor disputes. The SP shall have the Labor Dispute Plan available for FAS view.

2.11 SUSPENSES & MEETINGS

2.11.1 Suspenses. Provide all responses to suspenses, requests for information, or other taskers to the FAS and COR for review and forward to the appropriate level. Ensure internally-coordinated responses to these requests for information or other taskers are provided to the FAS and COR two (2) or more workdays before the suspense deadline or as otherwise mutually agreed. Provide reports prepared and submitted to the FAS and COR as listed in Section 5 for all service areas.

2.11.2 Meetings. The SP shall attend as a technical consultant at all meetings as required by the CO/COR and be ready to accept and work taskings.

2.11.3 Conduct and provide technical support for meetings, councils, committees, or boards for which the SP is the OPR. The SP is not authorized to make decisions that are inherently governmental, but shall provide technical support, backup, and analysis to assist Government personnel in making these decisions.

2.11.4 Prepare and distribute to attendees the agendas, notes, and visual aids two (2) or more workdays prior to meetings, to include pre-briefs. Several pre-briefs to senior leadership are typically conducted for the meetings for which the SP is the Office of Primary Responsibility (OPR). Prepare and have ready for coordination meeting minutes within 5 workdays after meetings. Exceptions to these timelines may be approved by the FAS for some high-level meetings.

2.12 QUALITY CONTROL PROGRAM

2.12.1 Requirements. The SP shall develop, implement, and maintain a continuous, onsite, and internal Quality Control (QC) Program independent from the SP management staff (exception is the Program Manager, if desired). The QC Program shall encompass all SP functions and ensure compliant performance as directed by all PWS Description of Services sections and Appendices. The QC Program shall include an approach that addresses planning, analysis (early identification and assessment), prevention/mitigation, and monitoring potential service performance deficiencies.

2.12.2 Quality Control Plan. The SP shall develop a Quality Control Plan (QCP) that addresses the requirements of this PWS and submit to the CO NLT thirty (30) days after full performance start date and submit an updated plan to the CO annually. The QCP shall include methods to measure, track, analyze, and report performance trends of SP processes, root cause analysis of COR-identified deficiencies, implement corrective actions within thirty (30) calendar days, and provide follow up corrective action documentation to the COR.

2.12.3. Metrics. The SP shall maintain inspection documents in electronic or paper format accessible at any time by the COR. The SP shall submit monthly quality control metrics and a summary of customer survey results NLT the 5th calendar day of the next month to the COR. Provide analysis including corrective or preventive actions and results and submit proposed corrective action to bring performance to established metrics and standards.

2.12.4 SP/Government Meetings. The SP management shall meet at least weekly with the CO and COR during the first month of the contract after contract start date. Meetings shall occur as often as necessary thereafter as determined by the CO. The SP shall prepare minutes of the performance evaluation meetings within 5 workdays and the SP Program Manager and the CO will sign the minutes in acceptance.

2.12.5 Performance Evaluation. The Government will evaluate the SP’s performance under this contract IAW the inspection terms outlined in FAR 52.212-4(a). Primary tasks to be evaluated are listed in Section 3.6 Performance Requirements Summary (PRS) of this PWS. Government surveillance of tasks not listed in the PRS may occur during the performance period of this contract utilizing standard inspection procedures or other contract clauses. Government personnel will document all surveillance observations.

2.13 SERVICE PROVIDER CLEANUP

Keep work areas and storage areas free from accumulations of waste material, rubbish, tools, scaffolding, equipment, and materials. Leave the work and premises in a clean and neat condition. The SP shall be responsible for the exterior appearance of their storage areas. Maintain the cleanliness and orderliness of all storage areas. Follow proper storage and disposal procedures for hazardous materials such as paint, antifreeze, and refrigerant. The SP shall follow USAFA guidelines regarding proper use of dumpsters. The SP shall not dump prohibited items in dumpsters such as paint, petroleum, oil filters, hydraulic filters, hazardous waste, tires, fluorescent light tubes, batteries, flammables, and liquids. The SP shall comply with all base recycling programs.

2.14 PERSONAL APPEARANCE

Clothing styles shall be at the discretion of the SP. At no time shall the SP’s employees be permitted to wear or display emblems or derogatory clothing that in the judgment of the Government could present an unfavorable image or cast discredit upon the Government installation, its personnel, or the United States Air Force.

2.15 EMPLOYMENT OF GOVERNMENT EMPLOYEES

The SP shall comply with Government restrictions on the hiring of off-duty Government military and civilian personnel. If the SP intends to hire current or former military or civilian personnel, ensure these individuals comply with Federal statutes, regulations and instructions that address conflict of interest and ethics standards.

2.16 CONTRACTOR FULL-TIME-EQUIVALENT (FTE) REPORTING

2.16.1 The SP shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection website. The SP shall completely fill in all required data fields at www.sam.gov.

2.16.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY) which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year.

3.0 PERFORMANCE REQUIREMENTS

3.1 EVENT SUPPORT & MANAGEMENT

3.1.1 DIRECT MISSION EVENTS

Direct Mission events support the USAFA mission and are scheduled on the USAFA Master Calendar, the AD, CW, DF, or PS Master Calendars, and/or approved by HQ USAFA A3/9. Examples of planned Direct Mission events include Cadet Graduation, Cadet In-Processing, Parents Weekend, NCAA Division I scheduled athletic events, and CORONA. Examples of short-notice or unplanned Direct Mission events include council meetings, high-level retirements, high-level changes of command, high-level promotion ceremonies, unforeseen intercollegiate (IC) event schedule changes and distinguished visitor tours.

3.1.2 GENERAL EVENT REQUIREMENTS

3.1.2.1 Some events/visits require setup of prefabricated stage(s), decorations, or other special items. Provide services for staging of logistical equipment and items. Deliver, set-up, takedown, and pick-up accessories for all events. The level and type of service to be provided may include furniture, equipment, lighting, seating, and work force support before, during, and after each event. Reconfigure facilities to their original condition or to that specified by the event sponsor/manager. Tasks for athletic events includes items such as set up and tear down of furniture, scoreboards, consoles, bleachers, stanchions, sand, goals, nets, curtains, flooring stages and risers, temporary security cordons and IC event visitor locker room towel distribution and recovery to launder.

3.1.2.2 The SP shall submit requirements for real property support to the 10th Civil Engineer Squadron (10 CES). The SP shall notify the COR of any delays in real-property support that may impact support and management of direct mission events as outlined in this PWS.

3.1.2.3 Hours of Operation. Support of events may be during and/or outside of the normal duty hours specified in paragraph 2.3.

http://www.sam.gov/

3.1.2.4 Event Set-Up/Tear-Down. Complete set-up 4 or more hours prior to start of the event, unless otherwise approved by the FAS. Complete tear-down within 4 hours of event conclusion, unless otherwise approved by the FAS, or as agreed upon times/dates.

3.1.2.5 Event Meetings. Attend Event Committee meetings and provide weekly briefings of events to the FAS.

Conduct or attend pre-event briefings for larger events prior to the start of the event to pass on or receive last-minute event information. The SP shall complete and submit an After Action Report to the FAS prior to the event Hot Wash Committee for all major Direct Mission events (i.e. Cadet Graduation, Cadet In-Processing, Parents Weekend, NCAA Division I scheduled athletic events, CORONA, Changes of Command ceremonies for Mission Partner commanders or higher, etc.). Major Direct Mission events require the submission Detailed Event Report.

3.1.3 EVENT COORDINATOR

3.1.3.1 The SP shall perform duties as the Event Coordinator representative for AD, CW, DF and PS. The FAS will notify the SP as soon as a VIP visit or event is scheduled. Coordinate all aspects of mission-related services support including consulting with other organizations on support capabilities, distributing and monitoring completion of support taskings, reviewing event operations plans for required SP support, and managing all aspects of SP support from inception through completion for each designated event.

3.1.3.2 The SP shall coordinate support with the Government event sponsor/manager and all other service providers (contractor or Government) as required prior to scheduled events, and as negotiated for short-notice events. Coordination with other base organizations is generally required, particularly for major events. These organizations can include the 10th Civil Engineer Squadron, 10th Communications Squadron, 10th Security Forces Squadron, 10th Logistics Readiness Squadron, and the 10th Force Support Squadron. Coordinate custodial, portable toilet, or other required support with the 10 CES Contract Services section for all events as required.

3.1.3.3 Ensure constant availability and maintain continuous SP-provided communications with the Event Sponsor/Manager prior to the event, during the event, and after the event to ensure all requirements are met.

Ensure appropriate personnel are available to respond to and correct any crisis or situation that may impact the successful completion of each event. Upon request, escort authorized personnel and personnel without access badges. Escort visitors based upon a set appointment or as coordinated with the Event Sponsor/Manager. Event support may necessitate oversight after weekday normal duty hours and/or on weekends as required.

3.1.3.4 Event Real-Time Support. Multiple events require a SP Event Coordinator for each separate facility used. The SP shall maintain access to events including clearing walkways of snow and ice within 50 feet from an entrance to an event facility used to access the event facility one (1) hour before, during, and one (1) hour after all events. The SP shall request support from the 10th Civil Engineer Squadron for removal of snow and ice from roads, walkways, and parking lots for event venues one (1) hour before, during, and one (1) hour after all events.

3.1.4 EVENT PREPARATION

3.1.4.1 The SP shall perform event facility, equipment and system checks one (1) to six (6) days prior to events for adequate Direct Scheduled Work (DSW) execution time (DSW work performed by others).

3.1.4.2 The SP shall confirm event facility, equipment, and system support is ready for event 24 hours prior to scheduled events and reported to COR and appropriate FAS.

3.1.5 NCAA STANDARDS

Work supporting AD events shall adhere to and meet the NCAA Division I standards. Provide on-site logistics support during all premier sporting events to ensure compliance with NCAA Division I, Conference and television network standards. SP shall test lighting levels to ensure compliance with NCAA illumination levels for photographed, video streamed and televised intercollegiate events and competitions in the Cadet Gym, Cadet Field House, outdoor track, outdoor tennis courts, and Falcon Stadium. In the event lighting levels do not meet NCAA requirements, submit work request to 10 CES for lamp replacements or fixture repairs. Ensure all materials are on-hand to support the event. Items include, but are not limited to, basketball backboards, rims and nets, lacrosse nets and goals, ice hockey nets and goals, etc. SP shall replace the aforementioned equipment within required NCAA timelines. Light levels should be measured prior to the beginning of each school year to determine if the required lumens are currently being reached in each venue. See Section A.1.5 and A.1.7 AD Intercollegiate Athletic Events in Appendix A Workload Data.

3.2 FACILITY MANAGEMENT SERVICES

The following descriptions of work apply to facilities for which the SP is the facility manager.

3.2.1 FACILITY MANAGEMENT

3.2.1.1 The SP shall perform the functions of Facility Management to include, but not limited to, monitoring and reporting on the proper operation of assigned buildings and grounds; maintaining hallways, offices, classrooms, storage rooms, mechanical rooms, lobbies, and paved areas around the facilities free of litter, trash, abandoned furniture and/or equipment; ensuring custodial services provide clean and sanitary conditions for occupants; ensuring lighting, heating, air conditioning and ventilation systems are operating properly to provide good working and/or living conditions for occupants; ensuring the upkeep of the facilities’ grounds and landscaping meet USAFA standards; coordinating and reporting deficiencies with telecommunications and information technology systems; adhering to and improving health and safety standards, and; assisting the customer in space planning in preparation for major renovations and new construction. The SP Facility Managers shall follow processes outlined in the USAFA Facility Manager program as implemented by 10 CES to submit work requests for the correction of facility and grounds deficiencies. The SP shall also provide feedback using the 10 CES automated survey system on 10 CES facility maintenance, repair, and/or enhancement work.

3.2.1.2 The SP facility manager will serve as the liaison with first responders (fire and/or security) and Emergency Management (EM) staff in the event of an incident and facilitate communication to the USAFA Director of Staff, or other appointed Government representative, by inspecting facilities following the all-secure notification to authorize all-clear.

3.2.2 FACILITY WORK IDENTIFICATION AND TRACKING

3.2.2.1 The SP shall develop a checklist, approved by the CO, including rooms, systems, and areas that will be used to assess and track facility and grounds conditions. Each facility manager must inspect facilities and grounds, complete checklist and input work orders once per week to maintain the high facility standards demanded in the facilities. The facility managers will submit to the COR a bi-weekly report detailing the results of inspections, listing work requests submitted, work requests completed, and work requests still in process. The facility managers will also notify the CO and COR of un-corrected facility emergencies which will impact the occupants.

3.2.2.2 The SP shall request base support through service requests and act as liaison for facility and grounds issues/requirements. Submit facility maintenance and minor repair requirements to the 10 CES service call desk.

DSW requests can be called in by SP Facility Managers. For major repairs or facility enhancements, complete AF Form 332 and send to 10 CES for processing. Attend the 10 CES Work Request Review Panel if an AF Form 332 for AD, CW, DF, or PS is on the agenda for approval.

3.2.2.3 SP shall track work orders from submission to completion. If work order classification by 10 CES does not meet mission needs (i.e. 3A, 3B, 3C, 4A, or 4B) notify the COR immediately. If work order is not completed within required time based on its categorization, notify COR. The facility managers will submit to the COR a weekly report detailing the results of inspections, listing work requests submitted, work requests completed, and work requests still in process. Notify the COR when 10 CES does not provide timely status of work requests.

3.2.3 FACILITY WORK COORDINATION SUPPORT

The SP shall review and provide input to schedules provided by base services such as facility work requests, custodial services, linen exchange, cadet computer repair, etc., to maximize service and minimize impact on cadet and staff activities. The SP shall assist facility occupants with non-project related office or furniture relocations.