Attachment 1 - ATSS Performance Work Statement (Existing ATSS BPA).pdf

Attachment ATSS-4

Performance Work Statement

1.0 Overview

This Performance Work Statement (PWS) defines the services needed in support of the Testing and Evaluation Division (TED) of the Transportation Security Administration (TSA). These services are referred to as Acceptance Testing Support Services (ATSS). As provided for in Orders issued under this BPA, the Contractor shall provide ATSS for all programs throughout TSA. ATSS includes, but is not limited to, actions such as Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), Operational Readiness Testing (ORT), and Verification Testing (VT). ATSS also includes supporting test article development and logistics support for both ATSS and the Integrated Testing Support Services (ITSS).

The Contractor shall be responsible for coordinating, scheduling, executing, and reporting on activities provided in the PWS.

The Contractor shall provide all management, labor, personnel, expertise, logistics and facilities for all Acceptance Test and System Acceptance (ATSA) Branch test activities including but not limited to the following:

a. Program management activities including, but not limited to, resource allocation, reporting, scheduling, planning, data management, test logistics, shipping, and any “in office” functions such as clerical or administrative support functions.

b. Technical Support activities including all developmental activities that enable test execution, development of test articles, verification of test articles, software development for data capture, software development for test analysis, engineering change request preparation and review.

c. Test Execution including the execution, assessing and reporting of all acceptance testing activities.

d. Personnel including providing subject matter experts, leads, and administration, as applicable, to support the contract and any subsequent BPA Call orders.

e. Logistics including storage, maintenance, and tracking of all test equipment.

Tracking of test equipment shall include documenting inspections, maintenance, and disposition of test equipment.

The TSA is charged with the mission of protecting the nation’s transportation systems to ensure freedom of movement for people and commerce. The mission of TSA’s Acquisition Program Management (APM) office is to develop and implement the best procedures and technologies that deter, prevent, and/or render ineffective any attempt to sabotage commerce and transportation. APM’s TED provides test, evaluation and lifecycle matrix support services to APM program offices, TSA field elements and other TSA and Department of Homeland Security (DHS) stakeholders. TED is the primary liaison with DHS Science & Technology (S&T) on Test & Evaluation (T&E) matters, to include T&E policy level coordination. TED is also responsible for the following:

Management of all technical and logistic activities associated with the TSA Systems Integration Facility (TSIF);

Serving as the Independent Operational Test Agent (OTA) for acquisition systems and Investment Review Board (IRB) decisions; and

Developing and maintaining a T&E capability to support all testing within TSA to include acquisition support, Concept of Operations (CONOPS), process development/refinement, and threat mitigation.

Additionally, the TED Director is responsible for executing and maintaining the APM/Component Acquisition Executive (CAE) T&E Policy document, as well as the APM T&E Evaluation Guidebook.

The ATSA Branch is responsible for conducting design reviews for Checked Baggage Inspection Systems (CBIS), drafting policies and procedures for Checked Baggage and Check Point designs, evaluating Checked Baggage screening systems, providing Subject Matter Expertise (SME), performing all FAT, SAT, ORT, and Integrated Site Acceptance Testing (ISAT) for Check point and Checked Baggage equipment, and the development, integration and performance of all Test Article tests.

1.1 Applicable and Government Documents

The documents listed below describe the policy and methodology for the conduct of ATSS and other field data collection activities by TSA. Current versions of these documents are available upon request.

A. Department of Homeland Security Directive Number 102-01, Acquisition

Management Directive, with appendices.

B. Department of Homeland Security Directive Number 026-06, Test and

Evaluation.

C. TSA Test and Evaluation Policy, Revision 2, 24 August 2015 D. DHS Operational Test and Evaluation Acquisition Guidelines for Operational

Test Agent Risk Assessment Level of Test (RALOT) Process, DOT&E Procedure 10, Rev 1, Enclosure (2).

E. Memo: DHS Procedures for Operational Test and Evaluation of Cybersecurity, October 15, 2015.

F. Transportation Security Administration Management Directive 300.21, December 3, 2012.

G. Transportation Security Administration Acquisition Reform Act, December 18, 2014.

H. Transportation Security Administration Test and Evaluation Guidebook, Version 2.0, 28 March 2011, or most recent version.

I. DHS Memorandum, Release of Test and Evaluation Master Plan Guide (version 2.0), May 7, 2015, or most recent version.

1.2 Key Acronyms

AIT- Advanced Image Technology AT- Advanced Technology BLS- Bottled Liquid Scanner CAT- Credential Authentication Technology

CT- Computerized Tomography EDS- Explosive Detection Systems (Computed Tomography Screening Devices) EMD- Enhanced Metal Detector

ETD- Explosive Trace Detection FOC- Full Operational Capability ASL – Automated Screening Lane FAT- Factory Acceptance Testing SAT- Site Acceptance Testing VT- Verification Testing ORT- Operational Readiness Testing

CRM- Customer Relationship Management

1.3 Security clearance and Security Sensitive Information

Much of the information that the Contractor will encounter during the performance of the BPA will be Sensitive Security Information (SSI). All personnel are required to receive a favorable TSA suitability determination prior to commencing work on the contract. All material marked SSI shall be protected via TSA approved procedures.

For some orders, specific personnel will require access to classified information (up to the SECRET level) to perform the work; however, TSA does not anticipate requiring the handling and storage of classified information (up to the SECRET level) at the Contractor’s facility. TSA will provide access to TSA’s classified processing and storage facilities on an as needed basis.

All individuals that possess a valid need to know and/or will be working on key positions that require a SECRET clearance or handle SECRET information shall be required to be cleared at the SECRET level.

The Technical Monitor (TM) and/or Contracting Officer Representative (COR) will determine if an individual will require access to classified material and a SECRET clearance. TSA will direct the Contractor to initiate a security clearance investigation based on that determination via a formal notification from the COR.

1.4 General Requirements

The following general requirements are applicable to all Orders issued under this BPA.

Travel

Travel is required within the Contiguous United States (CONUS) and Outside the Contiguous United States (OCONUS) in support of the PWS. All travel shall be in accordance with Federal

Travel Regulations (FTR). The Contractor shall be responsible for coordinating and tracking of all travel expenses under each Order.

It is the responsibility of the Contractor to fully comply with all of the requirements of the FTR and other applicable travel regulations, such as TSA’s travel regulations. Failure to do so may result in unpaid expenses.

The TSA encourages the use of various travel programs (such as the AA Air pass) to provide cost savings and travel flexibility. The Contractor is encouraged to explore and propose any travel program as desired.

Local travel will not be reimbursed. Local travel is defined as travel within 50 miles of the employees’ duty station.

Travel Authorization Requests

The Contractor shall prepare and submit Travel Authorization Requests (TAR) to the COR a minimum of one (1) week in advance of the travel start date.

All travel must be pre-approved by the COR or TM. The COR or TM may issue a blanket approval for travel related to specific test events. In the case of a Government-caused delay during testing, the Government will determine if the nature or length of the delay warrants an interruption in travel and requirement for test rescheduling. Further details regarding travel may be discussed during the kickoff meeting of each subsequent BPA Order.

TARs are not required for tasks which already include travel within the task scope, such as Task A-25, CP-CB-FAT-Tier I (With Travel). This is usually indicated by the task including “with travel” within its description.

Scheduling

The Contractor shall coordinate and build a proactive schedule at least thirty (30) days in advance for all upcoming activities. This requires coordination with the COR/TM, other stakeholders, Original Equipment Manufacturers (OEMs), and participation on Integrated Product Teams (IPTs). The schedule should contain test projections providing a minimum two

(2) months look ahead.

Standards

Due to the high volume of BPA Call Order(s), documents, and emails required to support this contract, the Contractor must establish standards to facilitate communication, information sharing, and data archiving. A sample list of these standards is provided below. The Government will provide further details during the kickoff meeting. The Contractor shall adhere to these standards once established.

Sample Standards:

File Name Structure / Format.

Data Archive Structure (folders and subfolders).

Email Subject and Email Body Structure.

Passwords Structure.

Document Formats.

Acronym/Nomenclature Usage.

Quality Control

The Contractor shall maintain high levels of quality and implement a quality control plan/program to meet all the performance requirements on each BPA Order. As part of this Quality control program, the contractor shall develop Quality Assurance Plan (QAP) / Quality Control PLAN (QCP). BPA Orders may include new performance requirements.

For convenience, performance standards have, generally, been italicized within the PWS.

Blackout Dates

No testing will be executed during the following weeks (i.e. Monday through Friday):

Thanksgiving week, Christmas week, and the week between Christmas and New Year’s Day.

These three (3) one (1) week blackout periods apply to any on-site testing activities. If commissioning activities cannot be completed prior or post to black-out periods, then test execution will not begin. The only exception to these blackout periods is if there is prior approval from the COR or TM for testing to occur during the blackout periods.

Test Event(s) Weekly Report

For all test events, the Contractor shall provide a weekly test results summary report (Deliverable D.21). The Contractor shall deliver weekly test results report every Monday. A single summary of the previous week shall be delivered in the email along with the aggregate summary of all preceding weeks. Please note, the Contractor shall prepare this deliverable as part of task A-1.

Equipment Logistics / Government Provided Equipment/Information

The Contractor shall be responsible for storing, maintaining, and tracking all test equipment.

Tracking of test equipment includes documenting inspections, maintenance, and disposition of test equipment. The Contractor shall take possession of all Government Furnished Equipment (GFE) on the Government provided equipment list, which will be provided after award.

Due to the significant quantity of test equipment to be stored and used and the need to modify/repair test kits, the Contractor shall maintain a configuration control process to document and track the equipment location, disposition, and maintenance actions.

For each FAT, SAT, ORT, VT, and Transportation Security Equipment (TSE) type, the Government will provide to the Contractor with the data and information listed in Appendix 2:

Government Furnished Information.

Deliverable Standards

Work products and deliverables required under the BPA shall be submitted in draft for Government review and approval before preparation of the final deliverable. Additional development or preparation of schedules and Government review periods shall be defined at the Order level. No proprietary tools, software, or applications shall be required to open or view deliverables unless approved by the COR or TM.

All deliverables are to be submitted to the COR and TM unless otherwise specified by the Government.

Please note that the deliverables associated with each task are only required if that task is purchased.

The Contractor shall deliver all deliverables and reports by the required due date.

The Contractor shall maintain a deliverable acceptance rate of at least 95%. The deliverables acceptance rate is calculated as follows:

Deliverable Acceptance Rate Accepted Deliverables

Total Deliverables Received

To be accepted, the deliverables must be delivered both: (i) on time, and (ii) at least 98% error free.

The Contractor shall maintain a report acceptance rate of acceptance rate of at least 95%. The report acceptance rate is calculated as follows:

To be accepted, the report must contain no major defects. Major defects are defined as items with the report that impact the validity of the report. Examples of major defects include, but are not limited to:

Incorrect Data Missing Data Missing Signatures Copy and Paste errors from a different report.

Minor defects include things such as typos and formatting errors. By itself, a standalone minor defect may not lead to rejection, however, five (5) or more minor defects shall constitute a major defect.

1.5 IT Requirements

See Appendix 3: IT Requirements for specific IT requirements that the Contactor is expected to follow.

2.0 Program Management Support Services and Core Support (CLIN 0001) (Tasks A-1

– A-6)

The performance requirements for Tasks A-1 – A-6 are set forth below:

The Contractor Program Management and Core Support team shall provide turnkey solution performance.

The Contractor shall provide adequate and technically proficient staff across the BPA and all Orders.

The Contractor shall have adequate resources to support all Orders without affecting the test schedules.

The Contractor shall manage all contract actions and activities to lead to successful performance of all tasks.

The Contractor shall communicate all issues and conflicts that arise during field activities to the TSA COR and/or TM for TSA involvement and resolution.

Key Personnel, Core Support staff and Task Leads shall respond to all normal emails within 24 hours of receipt (excluding weekends and holidays). For emails marked “Urgent”, Key Personnel, Core Support staff and Tasks Leads shall respond within 4 hours, including weekends and holidays.

Key Personnel, Core Support staff and Task Leads shall attend all prescheduled meetings.

Attendance to ad-hoc meetings shall also be required if provided with at least 24hrs advance notice. If the designated personnel cannot attend, a substitute may be used. However, the substitute personnel must have the necessary knowledge to participate, respond to questions, and provide any requested information.

The Contactor shall provide temporary replacements Key Personnel, Core Support staff and Task Leads in the event that the “regular” personnel are not available (i.e. due to leave).

Temporary replacement personnel must be able to fully execute the duties of the “regular” personnel and meet the same requirements.

Key Personnel, Core Support staff and Task Leads shall provide accurate and correct data/responses at all times.

Key Personnel, Core Support staff and Task Leads shall provide final deliverables which are error free 98% of the time.

Key Personnel, Core Support staff and Task Leads must be able to communicate effectively, written and verbally. This includes the ability to conduct presentations and interact with large groups of stakeholders (when applicable).

The Contractor shall provide professional and customer oriented service at all times.

The Customer is considered to be any external (outside the Contractor organization) entity that the Contractor interacts with during the performance of any work performed under this contract.

The Government may conduct monthly random customer satisfaction surveys regarding the key/core personnel performance.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COR/TM. The COR/TM will accept those customer complaints, further investigate and take proper actions accordingly.

2.1 Task A-1 Program Management and Core Support

The Contractor shall provide all necessary labor, travel, and materials to provide monthly Program Management and core support services in accordance with this PWS. As part of the Program Management support services, the Contractor shall establish and maintain a formal organization to manage the BPA and all Orders under it

The Contractor shall be fully responsible for the integration and coordination of the work described in the BPA, PWS and Orders.

The Contractor shall perform Program Management activities, including but not limited to:

Provide day-to-day assignments of personnel to functions in this BPA. Manage workload, due dates, PWS requirements, and interface with Government stakeholders.

Report on the technical progress of the BPA and Orders in Progress Reports. Progress Reports shall detail the technical progress of work activities, future scheduled project and BPA activities, and any associated logistics efforts being managed under the BPA Orders.

Manage all Orders.

Develop a Planning of Actions and Milestones (POA&M) for each Order.

Schedule and conduct a monthly in-person/remote BPA Status Review with the

Government COR or TM.

Provide resource management.

Coordinate scheduling, executing, and reporting on BPA activities.

Manage Budget.

In addition, the Contractor shall participate in meetings and provide the following plans and reports as outlined below:

Kickoff Meetings

The Contractor shall participate in a kickoff meeting with the TSA to be scheduled 15-30 calendar day’s following the award of the BPA. Kickoff meetings may also be required for Orders.

The BPA kickoff meeting will take place at the TSIF and will last three days. All key personnel, Task Leads, and other Contractor personnel designated by the Government are required to attend. The COR or TM will provide an agenda for this meeting ten (10) business days in advance. The Contractor shall prepare kickoff slides and deliver them to the Government no later than two (2) business days before the kickoff meeting.

Kickoff meetings for Orders will take place at the location designated by TSA. All Contractor personnel designated by the Government are required to attend Order kickoff meetings.

At the kickoff meeting, the Contractor shall present their plan for fulfilling the BPA requirements, not limited to approach, schedule, milestones, deliverables, risks, staffing approach, and other requirements of the BPA. The Contractor shall prepare kickoff meeting minutes, including a summary of action items and any issues requiring resolution (Deliverable D.1).

Program Management Plan

The Contractor shall prepare and submit a draft/initial Program Management Plan (PMP) (Deliverable D.2) to the TSA at the BPA kickoff meeting. The Contractor shall update and deliver a final PMP fifteen (15) days after the kickoff meeting and 15 days after the PMP is updated.

The PMP shall include the following information and/or topics:

Relevant strategic information such as cost management, schedule management, technical management strategy, risk management, metric reviews, and quality management and control.

Conflict Resolution/Escalation Process.

Risk Management Plan.

Monthly Test Surge Plan.

Employee Turnover Management.

Training Management.

TSA will provide a format for the PMP after award and specific requirements for the PMP will be discussed at that time.

Quality Assurance Plan /Quality Control Plan

The Contractor shall prepare and submit a draft Quality Assurance Plan / Quality Control Plan (Deliverable D.3) at kickoff. The Contractor shall provide the final Quality Assurance Plan / Quality Control Plan 15 days after kickoff.

The Contractor shall keep the Quality Assurance Plan / Quality Control Plan up-to-date. If the final plan needs updates, the Contractor shall brief the Government on the reasons for the updates, and after Government agreement, incorporate the updates into the final plan.

The Quality Assurance Plan/Quality Control Plan shall show how the Contractor will meet and maintain the performance requirements. That plan shall be focused and aligned to how the offeror will fulfill and maintain quality on awarded orders. The plan shall also include, but not be limited to, the following information and/or topics:

Conflict Resolution/Escalation Process.

Risk Management Plan.

Monthly Test Surge Plan.

Employee Turnover Management.

Training Management.

Logistics Plan

The Contractor shall prepare and submit draft logistic plan due at kick off. The final logistics plan (Deliverable D.5) shall be submitted fifteen (15) days after the kickoff meeting.

The logistics plan shall include the Contractor’s plan for the maintenance, validation, and disposal/retirement of all test articles used. The logistics plan shall demonstrate a process to ensure environmentally controlled storage, timely shipping and tracking of the test articles to meet the various schedules and locations.

Off Hours Communication Plan

The Contractor may be required to perform services under this BPA outside of the normal Government business hours of Monday through Friday between 8am and 5pm (EST).

The Contractor shall prepare and deliver to the Government a communication and decision making plan (Deliverable D.4) to facilitate off-hours communication with the Government in order to ensure that there is no interruption in services. This plan shall be discussed with and approved by the COR/TM.

Management Reports and Progress Reports

The Contractor shall be responsible for developing and delivering the management and progress reports described below (Deliverable D.6). The specific outline, formats, and delivery method will be provided by the Government and discussed during the kickoff meeting. The Government may provide samples for the Contractor to use as a reference. The Contractor is encouraged to provide ideas or examples of similar reports completed for similar contracts at kickoff.

Progress Reports – Daily and/or weekly depending on BPAs surges.

Monthly Reports – High level summaries of BPAs completed.

Facilities Reports- The Facilities report contains all facilities used for the contract and the purpose of them. The Contractor shall also indicate size, square footage, access, location, cost allocation.

Staffing Report- A report that contains but not limited to all hiring activities, and active contract staff.

Monthly Contract Status Report

The Contractor shall provide written Monthly Contract Status Report (CSR) (Deliverable D.7) that highlights major accomplishments, and all issues in each functional area/BPA Order that need resolution/decisions, and a summary of all active and closed BPA Orders. The summary of the BPA Orders shall include obligations/expenditures to date, award value, summary of awarded modifications, status of Key Personnel, Period of Performance, etc. This report shall be provided within five (5) business days after last business day of the month.

Fully Loaded Integrated Master Schedule

The Contractor shall develop and maintain and Fully Loaded Integrated Master Schedule (Deliverable D.9) for all test events and all tasking on the BPA and BPA orders. This schedule shall be delivered to the Government every Tuesday by noon.

This schedule shall capture all activities of the contract to include but not limited to: transition periods, BPA Order expirations, Program Management events, test events, and all logistical and personnel resources with a minimum 60 days “look ahead.”

For Program Management events (e.g., order expirations) and critical project milestones the Government prefers a 90 days look ahead.

The term “look ahead” means that the schedule contains all activities expected to occur during that period.

The Contractor shall work with TSA to establish a concept of operation or a methodology to specify how data is entered and validated. Also, the Contactor shall work with TSA to develop a procedure for schedule change tracking and implementation.

The Contractor Fully Loaded Integrated Master Schedule shall be complete, accurate, and delivered on time.

The Contractor shall proactively coordinate with all necessary stakeholders in order to ensure that the Fully Loaded Integrated Master Schedule contains a “look ahead” of at least 60-days.

The Integrated Master Schedule will be evaluated for accuracy, completeness, and quality on a monthly basis.

The accurate and timely delivery of a Fully Loaded Integrated Master Schedule is critical to the success of the BPA, since without it the Government will not be able to adequately monitor the Contractor’s progress and resource management. Failure to deliver accurate and timely Fully Loaded Integrated Master Schedules will likely negatively impact the Contactor’s Contractor Performance Assessment Reporting System (CPARs) ratings and/or lead to a request for consideration from the Government.

The Fully Loaded Integrated Master Schedule shall “look ahead” at least 60 days in advance.

Preparation of the Fully Loaded Integrated Master Schedule requires coordination with the COR/TM, other stakeholders, OEMs, as well as participation on Integrated Product Teams (IPTs).

Program Management Reviews (PMRs)

The Contractor shall conduct and coordinate quarterly in-person Program Management Reviews (PMR) at a location to be negotiated with TSA. The Government plans to do a 50/50 split where PMRs will be held 50% at the Contractor facility and 50% percent at TSA designated locations.

This can change based on the level of funding available.

At the PMRs, the Contractor shall present their progress in supporting the BPA and/or any BPA Orders awarded, status on technical requirements, identify any issues requiring TSA intervention or response, identify proposed activities for the next quarter, and programmatic data including, but not limited to scope, funding, and schedule. The Contractor shall provide PMR minutes, including a summary of action items and highlighting any issues requiring resolution. The Contractor shall also deliver a Quarterly PMR report as part of the PMR (Deliverable D.10). The Quarterly PMR package shall include, but not be limited to, an overall summary of performance, to include status on funding, resources, data, and equipment. This report is considered part of the PMR package thus the Contractor shall not charge the Government for the deliverables independently. The Quarterly PMR should also include summarized reports for other weekly and monthly reports.

Dashboard

The Contractor shall establish and maintain a dashboard to track deliverables and activities of the BPA and Orders. The Contractor shall provide dashboard access to the Government.

In addition to the other activities specified above, the Contractor shall provide the following Key Personnel:

Key Personnel Title Roles and Responsibilities Required Education /

Experience

ATSS Program Manager Responsible for managing all Orders awarded, staffing, and overall operation of the BPA for the Contractor.

Minimum of twelve (12) years of Program Management experience and 10 years specializing in managing similar Federal programs of the size and complexity as this BPA.

Bachelor’s degree is required.

A Master’s degree is preferred.

SECRET clearance or the ability to obtain a SECRET clearance is required.

The Contractor shall also provide Core Staff to conduct the following “core” functions of the

BPA:

Core Staff Functions Function Description Contracting Manage all contract activities for the BPA and Orders.

Administration Provide administrative support functions for the BPA and Orders.

Finance Provide financial management for the BPA and Orders.

Travel Manage travel under the BPA and Orders.

Technical Manage all technical activities under the BPA and Orders.

Resource / Schedule Management

Manage Contractor resources and scheduling activities for the BPA and Orders.

Logistics Manage logistics (shipping, receiving, inventorying, warehouse management, warehouse maintenance, test article maintenance, etc.) for the BPA and Orders.

Human Resources Manage Contactor human resources for the BPA and Orders.

Before removing or replacing any of the Core Staff, the Contactor shall notify the Contracting Officer, COR and TM in writing before the change becomes effective. The Contractor shall submit sufficient information to support the proposed action to enable the Government to evaluate the potential impact of the change to this BPA. The Contactor shall not remove or replace Core Staff until the Contracting Officer agrees that the proposed replacement will not impact the Government negatively and that performance can be maintained.

2.2 Acceptance Testing Task Leads (Tasks A-2 – A-6)

The Contractor shall provide Acceptance Testing Task Leads (TLs). TLs are responsible for work performed and are to be the primary point of contact for the COR and designated TSA personnel (e.g. TM) for the applicable area/task.

TL may be Contactor or subcontractor employees. The TL cannot be removed/replaced without prior written concurrence from the Government. Before removing or replacing any of the TLs, the Contactor shall notify the Contracting Officer, COR and TM in writing before the change becomes effective. The Contractor shall submit sufficient information to support the proposed action to enable the Government to evaluate the potential impact of the change to this BPA. The Contactor shall not remove or replace TLs until the Contracting Officer agrees that the proposed replacement will not impact the Government negatively and that performance can be maintained.

The ATSS Program Manger cannot serve as a TL.

TLs shall:

Possess technical background and experience in the applicable technical area.

Perform Project Management functions for applicable task/areas.

Report monthly on the Task(s) to include schedule, cost, and performance. Additionally, the status of any identified milestones. The format and delivery schedule of this report shall be agreed upon by the TSA COR or TM.

The TL shall report in writing or verbally, per TSA direction, on any trips/meetings where they are specifically representing TSA (i.e. Working Groups, Conferences, Seminars, etc.). Events that are a direct result of any system testing (i.e. In-brief, Out-brief, etc.) do not need to be recorded in a separate delivered document.

Maintain and report at least monthly on Orders POA&M or as needed, as required by the Government. (Deliverable D.8)

All TL(s) shall possess:

Minimum of five (5) years of Project Management experience.

Minimum of five (5) years working with Transportation Security Equipment testing and knowledge of the Acceptance Testing processes or similar.

Bachelor’s degree.

Ability to receive or currently hold SECRET clearance.

Other TL specific experience as defined in the applicable PWS sections.

On a case-by-case basis, the Government may consider other qualifications and experience in event that the TL qualifications cannot be met. For example, if the candidate does not possess five years of Project Management experience, but has demonstrated strong Project Management abilities over several projects during the previous years.

2.2.1 Task A-2 Test Article Hardware Task Lead

The Test Article Hardware TL is expected to manage and lead all Test Article hardware activities across the lifecycle of the test articles.

The Test Article Hardware TL shall possess seven (7) years or more experience supporting complex integrated technologies/systems. This TL is responsible for working with Government agencies and other stakeholders to define x-ray image quality standards and convey results. The TL must possess experience and/or knowledge on test article complete lifecycle. The Test Article Hardware TL shall have experience on test article development, manufacturing, quality control, material testing and validation.

2.2.2 Task A-3 Software Task Lead

The Software TL is expected to manage and lead all software activities across the BPA to include but not limited to: software development, software configuration control, software requirements development, and remote control of software applications, inventories, data repository, and electronic data capture

The Software TL shall possess seven (7) years or more experience supporting complex integrated technologies/systems. This TL is responsible for working with Government agencies and other stakeholders to ensure software capabilities, features, and performance meet the intended purpose.

Possesses experience to develop, test and deploy software applications where short cycles exist from development to deployment. This TL must have:

Experience and Knowledge in software development and testing Experience and knowledge in configuration control and quick software releases Experience and Knowledge in knowledge on Matlab, C++, and Python Experience and Knowledge in software security and automated data synchronization with databases Experience and Knowledge on Consume Relations Management (CRM software)

2.2.3 Task A-4 Checkpoint Task Lead

The Checkpoint TL is expected to manage and lead all Checkpoint Point activities

The Checkpoint TL shall possess seven (7) years or more experience in testing complex systems, reviewing/creating test plans, and reviewing/interpreting test results

The Checkpoint lead shall have critical knowledge on Security Equipment technologies and standards used on checkpoint screening to include but not limited to Explosive Trace Detection, Computer Tomography(CT), X ray Imaging (2D and 3D), metal detectors, baggage routing mechanisms, Credential Authentication, ANSI N45.45, Bottle Liquid scanner and Calometrics.

2.2.4 Task A-5 Checked Baggage Task Lead

The Checked Baggage TL is expected to manage and lead all Checked Baggage activities

The Checked Baggage TL shall possess seven (7) years or more experience in testing complex equipment, Government reviewing/creating test plans, and reviewing/interpreting test results in support of complex integrated technologies/systems

The Checked Baggage TL shall have critical knowledge on Security Equipment technologies and standards used on checked baggage screening to include but not limited to Explosive Trace Detection (ETD), Computer Tomography (CT), X ray Imaging (2D and 3D), Baggage Handling Systems, Checked Baggage Integrated Systems (CBIS), ANSI N45.45, Bottle Liquid Scanner, and Calometrics.

2.2.5 Task A-6 Additional Task Lead

This task shall be utilized in order to provide additional TL support for complex projects requiring an additional dedicated TL.

The task lead shall possess organizational, managerial and technical skills to accomplish all tasks of the project.

3.0 Engineering and Technical Support (CLIN 0002) (Tasks A-7 – A-24)

3.1 Task A-7 Test Article Management – Core Support – Checkpoint

The Contractor shall provide a turnkey solution for test article management for checkpoint. This includes personnel and facilities for test article management activities such as, but not limited to, inventory control, basic maintenance, logistics of test articles, and repairs and/or replacement of all test kits and test articles.

Please see Appendix 1: Test Articles and Test Kits for additional information regarding the various test articles and test kits that TSA utilizes.

Test Article(s) Storage, Facilities and Maintenance

The Contractor shall provide support personnel to oversee storage, facilities, inventory control, maintenance assessment, and repair and/or replacement of all test kits and test articles. The Contractor shall ensure that the test articles facility provides secure, climate/environmentally controlled storage, and that there is timely shipping and tracking of the test articles to meet the various schedules and locations.

This requires storage for all necessary materials, Gold Surrogates, equipment, and all tooling required to construct test articles throughout the period of performance. The Contractor shall store all test articles at a Contractor provided location/facility when not in use. The Contractor can propose alternative storage locations to the COR and TM.

The Check Baggage ISAT test articles can be stored in a non-climate controlled storage;

however, the exposure to the elements (e.g., direct sun, rain, direct contract with snow) shall be kept to a minimal or no environmental element exposure.

Test Article Facility Requirements and Test kit description supplement in Appendix 1.

Note: The storage facility non-labor cost is not included in task A-7; rather, it is included in CLIN 0005, task A-52.

Test Article Logistics

The Contractor shall provide a full suite of logistic services for test articles for all the test efforts associated with this PWS (FAT, SAT, ORT, VT) and for ISAT. Full suite logistics services are defined but not limited to: personnel, management, facilities, and fulfillment.

Note: This PWS only includes test article logistics for ISATs, it does not include conducting ISATs.

Test Kits Availability

The Contractor shall ensure that test kits are in working condition, validated, and complete prior to deployment to a site.

The Contactor shall maintain test kit availability to support all the test efforts for each Order.

Test Article Availability (TAA) is defined as test articles ready to ship (capable of performing the mission/test) divided by the total number of test articles.

The Contractor shall have a 98% TAA for all test kits. This does not include spare kits on reserve or spare parts.

Test Article Quality

Test Article Quality (TAQ) refers to the quality of the test bags/objects that in combination comprise test kits.

The Contractor shall ensure that test articles within test kits are in working condition and that test articles are to the proper standard where the use of test articles does not affect negatively or positively a system assessment.

Additional TAQ standards are set-forth below.

Test Article Readiness CP-ISAT Kit (ISAT_TAQ)

Total number of ISAT bags or articles that do not need repairs divided by Total Number ISAT test bags per kit. ISAT test bags are denominated for use on integrated systems where a scanner (E.G. CT System, AT System) is designed to work an automated conveyance.

The Contractor shall maintain an ISAT_TAQ of 98% for checkpoint ISAT test kits

Test bags in each kit must also be free from damage that would prevent them from conveying correctly or in a state where zippers, handles, or wheels are missing.

IQFAT/IQSAT Test Article Quality (IQ_FAT_TAQ and IQ_SAT_TAQ)

The total number of objects in working condition (NOT needing repair) / Total Objects of per Phantom.

The Contractor shall maintain a 99% IQ_FAT_TAQ and IQ_SAT_TAQ.

Simulant Test Article Readiness Quality (SIMULANT_TAQ)

The total number of simulants bags NOT Needing repair/ Total simulant bags per kit

The Contractor shall maintain a 95% Simulant_TAQ

Stream of Commerce Test Article Quality (SOC_TAQ)

The total number of SOC NOT needing repair/ Total SOC bags per kit

The Contractor shall maintain a 95% SOC_TAQ.

Test Article Logistics - Site Specific - Checkpoint

The Contractor shall ensure test kits are deployed to enable testing to start on time 98% of the time.

Test articles shall be removed from the test site within 48 hours 95% of the time unless directed otherwise by TSA.

The Contractor shall ensure test kits are in route back to the warehouse within 24 hours of test period completion.

Please note that in the case of certain equipment, the test period includes resolution time. If the kit is expected to be deployed from site to site, the end of the period on the last test destination will start the test article return clock.

The Contractor shall notify the COR and TM when the test kit cannot be shipped back within 24 hours. Arrangements shall be made as early as possible in order to avoid additional shipping costs.

Test Article Deployed Quality- Site Specific – Checkpoint

The Contractor shall ensure that when kits are deployed for sites they are in a fully functional test articles for the intended test. Test bags inside containers shall be free from damage that can impact test results or cause harm or safety issues.

For FAT/SAT/ORT/ISAT/: The Contractor shall ensure that 90% of the articles deployed to site are usable.

For IQ-FAT/IQ-SAT, The Contractor shall ensure the kit deployed is usable 98% of the time.

Test Article Basic Maintenance - Checkpoint

The Contractor shall provide basic maintenance for all current and future test kits during the Period of Performance.

The Contractor shall also have appropriate spare kits, spare parts, and/or procurement agreements to ensure that test kits / test articles are returned to service within five (5) business days after a determination is made that the test kit is not in usable condition. The determination that a test kit is not usable may be made by the Contractor or TSA designee.

Test articles damaged to the point of hindering test results or preventing safe use during testing shall be documented and sent to the Contractor’s facility for maintenance and revalidation, as applicable.

Basic maintenance: Refers to basic repair actions such as repair/fix/inspect/re-certification/ re-validation. Maintenance of this equipment typically involves visual inspection of units to ensure functionality, cleaning of units as necessary, and replacing damaged or worn out bags as necessary. All of these tasks are considered simple and inexpensive maintenance actions covered under this Task.

The Contractor shall submit a maintenance report (Deliverable D.14) after each maintenance has been completed which documents the maintenance actions completed.

Test Article Accountability and Inventory Checkpoint

The Contactor shall provide test article accountability and inventory management (Deliverable D.15).

Accountability is focused on the location of the test article and the custody of the test kit/article.

Inventory Accuracy refers to all the discrepancies that exist between electronic records that represent the inventory and the physical state of the inventory.

The Contractor shall maintain 99% Test Article Accountability at all times.

The Contractor shall maintain Inventory Accuracy of 97%.

Items that match the record

The Contractor shall develop, implement, and maintain a turnkey solution to track all TSA test articles and related equipment inventory.

The solution shall have the capability to identify the test articles used to support each test type along with test article configuration, validation dates, validation due date, date last used, frequency of use, test article readiness, and maintenance actions performed.

The Contractor shall deliver a turnkey solution for test article inventory and (1) any software or database used to inventory and track the test articles, (2) any software developed to analyze images produced by the test articles and test kits, to include documentation, and source/object code (also include commented code), (3) any databases developed to track security equipment performance based on results obtained from utilizing the test articles and test kits, (4) any operator manuals required to utilize the test articles and test kits, and (5) provide access to the TSA Technical Monitor and TSA designees to this software / database. The Contractor shall provide Test Article Inventory Reports (Deliverable D.29).

Test Article Configuration Management - Checkpoint

Test articles shall be under configuration control at all times

The Contractor shall follow TSA configuration processes and procedures. The Contractor shall submit data packages at the initial establishment of a new test kit and submit a change request when the test article configuration is changed.

Software development shall be maintained and updated using software development processes and version control using industry standard software versioning processes. TSA will review and approve Request for Deviations (RFDs) and/or Engineer Change Proposals (ECP) for any changes to the software.

Test Article Retirement - Checkpoint

The Contractor shall retire test articles or test kits per Government direction 100% of the time.

The Contractor shall follow proper procedures for disposal/decommission/retirement of test articles and shall deliver a Test Kit Retirement Report (Deliverable D.30).

Test Article Inventory Dashboard - Checkpoint

The Contractor shall provide a dashboard for the management of all test kits and test articles.

The dashboard shall contain all reporting of the lifecycle of test kits (e.g. repairs, fixes, status)

The dashboard shall use colors to present status of items meeting/not meeting requirements.

The Contactor shall allow Government access to the dash board

The dashboard shall report data as it is in the inventory with the applicable levels of accuracy and accountability.

Please note that an Authority to Operate (ATO) may be required. The Contractor shall provide all necessary system information for the security authorization effort. If needed the Contractor shall provide the ATO at no additional cost to the Government. The Government requires a minimum FEDRAMP based Moderate Risk Level.

3.2 Task A-8 Test Article Management – Core Support – Checked Baggage

The Contractor shall provide a turnkey solution for test article management for checked baggage.

This includes personnel and facilities for test article management activities such as but not limited to, inventory control, basic maintenance, logistics of test articles, and repairs and/or replacement of all test kits and test articles.

Please see Appendix 1: Test Articles and Test Kits for additional information regarding the various test articles and test kits that TSA utilizes.

Test Article(s) Storage, Facilities and Maintenance

The Contractor shall provide support personnel to oversee storage, facilities, inventory control, maintenance assessment, and repair and/or replacement of all test kits and test articles. The Contractor shall ensure that the test articles facility provides secure, climate/environmentally controlled storage, and that there is timely shipping and tracking of the test articles to meet the various schedules and locations.

This requires storage for all necessary materials, Gold Surrogates, equipment, and all tooling required to construct test articles throughout the period of performance. The Contractor shall store all test articles at a Contractor provided location/facility when not in use. The Contractor may propose alternative storage locations to the COR and TM.

The Check Baggage ISAT test articles can be stored in a non-climate controlled storage;however, the exposure to the elements (e.g., direct sun, rain, direct contract with snow) shall be kept to a minimal or no environmental element exposure.

Test Article Facility Requirements and Test kit description supplement in Appendix 1

Note: The storage facility non-labor cost is not included in task A-8; rather, it is included in CLIN 0005, task A-52.

Test Article Logistics

The Contractor shall provide a full suite of logistic services for test articles for all the test efforts associated with this PWS (FAT, SAT, ORT, VT) and for ISAT. Full suite logistics services are defined but not limited to: personnel, management, facilities, and fulfillment.

Note: This PWS only includes test article logistics for ISATs, it does not include conducting ISATs.

Test Kits Availability (TAA)

The Contractor shall ensure that test kits are in working condition, validated and complete prior to being deployed for a test site.

The Contactor shall maintain test kit availability to support all the test efforts for each Order.

Test Article Availability (TAA) is defined as test articles ready to ship (capable of performing the mission/test) divided by the total number of test articles.

The Contractor shall have a 98% TAA for all test kits. This does not count the spare kits on reserve or spare parts.

Test Article Quality

TAQ refers to the quality of the test bags/objects that in combination comprise test kits.

The Contractor shall ensure that test articles within test kits are in working condition and that test articles are to the proper standard where the use of test articles does not affect negatively or positively system assessments.

TAQ standards are set-forth below:

Test Article Readiness Per CB-ISAT Kit (ISAT_TAQ)

Total number of ISAT bags/articles that do not need repairs divided by Total Number ISAT test bags.

The Contractor shall maintain an ISAT_TAQ of 98% for CB-ISAT test kits.

Test bags in each kit must also be free from damage that would prevent them from conveying correctly or in a state where zippers, handles, or wheels are missing.

IQFAT/IQSAT Test Article Quality (IQ_FAT_TAQ) and IQ_SAT_TAQ)

The total number of objects in working condition (NOT needing repair) / Total Objects Per IQFAT/IQSAT phantom

The Contractor shall maintain a 99% IQ_FAT_TAQ and IQ_SAT_TAQ.

Simulant Test Article Quality (SIMULANT_TAQ)

The total number of simulants bags NOT needing repair/ Total of bags per Kit

The Contractor shall maintain a 95% SIMULANT_TAQ.

Stream of Commerce Test Article Quality (SOC_TAQ)

The total number of SOC Bags NOT needing repair/ Total SOC Bags per of Kit

The Contractor shall maintain a 95% SOC_TAQ.

Test Article Logistics - Site Specific- Checked Baggage

The Contractor shall ensure test kits are deployed to enable testing to start on time 98% of the time.

Test articles shall be removed from the test site within 48 hours 95% of the time unless directed otherwise by TSA.

In addition, the Contractor shall ensure test kits are in route back to the warehouse within 24 hours…