Attachment 09_Perfo Mon Results Template.pdf

This document is a template for monitoring and reporting performance metrics for a Computerized Maintenance Management System (CMMS) contract with the USDA Forest Service. The template is designated as Exhibit A and provides a standardized monthly monitoring results table for tracking contractor compliance with four key performance requirements.

The four performance requirements monitored are: (1) PR 1.1 – CMMS system availability of 95% uptime; (2) PR 2.1 – Support availability 24 hours per day, 7 days per week, 365 days per year via telephone and/or email; (3) PR 3.1 – Performance of at least one user training session; and (4) PR 4.1 – Responsiveness to integrate and configuration changes. The monitoring table contains columns for recording the party performing the work, performance rating, compliance status, and the date(s) monitoring was conducted. This is a blank template intended for monthly completion and submission during contract performance to document ongoing compliance with contractual service level obligations.