Attachment 02 - SOW (aircraft cleaning-hgr MX).pdf

STATEMENT OF WORK

Flight Program Operations

Aircraft Cleaning, Servicing of Lavatories and Building Services

SEP 2022

Aircraft Cleaning/Building Services – Statement of Work

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1. TABLE OF CONTENTS

1. INTRODUCTION

1.1 OBJECTIVES

1.2 SCOPE OF WORK

2. TASK REQUIREMENTS

2.1 TASK 1 – PROGRAM MANAGEMENT SUPPORT

2.2 TASK 2 – AIRCRAFT CLEANING

2.3 TASK 3 – JANITORIAL / BUILDING SERVICES (DCA)

2.4 TASK 4 – PANDEMIC CLEANING SERVICE

3. PERIOD OF PERFORMANCE

4. PLACE OF PERFORMANCE

5. OTHER REQUIREMENTS

5.1 WORK HOURS

5.2 DELIVERABLES

5.3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND INFORMATION

5.4 CONTRACTOR FURNISHED PROPERTY, EQUIPMENT, AND INFORMATION

5.5 PERSONNEL AND MINIMUM QUALIFICATION REQUIREMENTS

5.6 STANDARD OF CONDUCT

5.7 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

5.8 INSURANCE

5.9 FAA REQUIRED TRAINING

5.10 PERSONNEL SECURITY AND BADGING REQUIREMENTS

5.11 LAWS AND REGULATIONS

5.12 TRANSITION-IN AND TRANSITION-OUT PLAN

6. APPENDIX A –AIRCRAFT TYPES AND SERVICE SCHEDULE

7. APPENDIX B – AIRCRAFT SERVICE PROCEDURES / STANDARDS

8. APPENDIX C – HANGAR 6 FACILITY DIAGRAM

9. APPENDIX D – HANGAR 6 BUILDING SERVICES

9.1 GENERAL MAINTENANCE SERVICES

9.2 CARPENTRY AND MASONRY SERVICES

9.3 PAINTING

9.4 PLUMBING

9.5 OVER AND ABOVE / PRIORITY WORK

9.6 CHANGES

9.7 WARRANTY

9.8 DEFINITIONS

10. APPENDIX E – HANGAR 6 JANITORIAL SCHEDULE

11. APPENDIX F – STATUS REPORT

12. APPENDIX G – PROJECT SCHEDULING / STATUS REPORT

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1. INTRODUCTION

The Federal Aviation Administration (FAA), Flight Program Operations requires Aircraft Cleaning, Servicing of Lavatories, and Building Services. Aircraft Cleaning and Servicing of Lavatories is required at multiple locations to support FAA aircraft. Building Services is required at a one location for general sanitation, maintenance, repair or minor construction services for aircraft related buildings, structures, systems, and equipment.

1.1 OBJECTIVES

The objective is to obtain a quality Aircraft Services contract to maintain industry standard aircraft and facility cleanliness, sanitation, and safety in accordance with Original Equipment Manufacturer (OEM), Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), and Environmental Protection Agency (EPA) workplace regulations to ensure health and safety for employees.

The purpose of this contract is to support FAA aircraft cleaning, general repair or minor building maintenance and construction services in conformance with approved and accepted standards of the industry; equipment manufacturer; all applicable activity, local, state, and federal standards; all applicable building and safety codes, as well as the aircraft manufacturer recommended cleaning and servicing guidelines.

1.2 SCOPE OF WORK

The Contractor will provide labor, personnel training, planning, administration, and management necessary to ensure all services comply with the contract, schedules, directives, and all applicable laws and regulations in accordance with this Statement of Work (SOW). The Contractor will provide a list of all recommended and approved OEM/CDC/OSHA/EPA sanitation and cleaning solution, material, and equipment products to be used for aircraft services to the Contracting Officer Representative (COR) and onsite authorized FAA Representatives. Specific name brand cleaners are listed throughout this SOW and will be provided by the onsite authorized FAA Representatives at contract award. The Contractor must ensure safe and correct usage of cleaning products and equipment to include wearing/usage of Personal Protective Equipment (PPE) as required in common industry best practices and regulations to support the following aircraft and building services.

Aircraft Services. The Contractor must provide all labor, training, cleaning materials, supplies, and equipment required for up to forty (40) aircraft across multiple locations, with the exception of provided Government Furnished Property, Equipment, or Information (GFP/GFE/GFI) to support this requirement. During the course of this contract, the aircraft models, types and quantity are subject to change per specified location. Aircraft cleaning and sanitation services shall be provided in accordance with aircraft industry standards, regulations, and manufacturer recommendations. Aircraft servicing personnel shall be properly trained and knowledgeable of aircraft operational functions associated with safely cleaning, detailing, and servicing aircraft in accordance with recommended aircraft OEM cleaning techniques and methods. The Government will furnish the current procedures and guidelines for each aircraft after contract award. The procedures and guidelines must remain the property of the government and shall not be removed from the premises.

The aircraft cleaning services task requires a flexible 40-hour/7-day workweek (including weekends) to support daily aircraft flight schedules, occasional short-notice flights, or urgent missions that may be associated with national disaster response. The Contractor shall provide approximately seventeen (17) fulltime employee across multiple locations. The Contractor shall provide fulltime (40-hour week) employees and backup personnel, as required to support daily aircraft cleaning as specified in this SOW. The Contractor must provide fully trained and airport authorized replacement employee when the primary employee is absent for any

2 | P a g e reason. In addition, the Contractor shall provide aircraft service personnel located within a 50-mile radius of each specified location to respond to short notice missions or urgent calls to provide immediate support outside of the daily scheduled shift.

Building Services. The Contractor must furnish labor and personnel training necessary for building maintenance and janitorial services to support the FAA Washington Flight Program Hangar 6 offices and shops located at Ronald Reagan National Airport (DCA). All building service related tools, materials, products, equipment, and incidental engineering to be used for cleaning, maintenance, repair and minor construction of buildings, structures, and related systems and equipment will be provided as GFP/GFE/GFI.

The building services task requires a 40-hour workweek to support facility services at DCA. The Contractor shall provide one (1) fulltime (40-hour week) employee. In addition, the Contractor must provide a fully trained and airport authorized replacement employee when the primary employee is absent for 3-days or more. In the event, the primary employee is absent for more than 3-days, or calls in sick with short notice, the Contractor will make every attempt to provide a fully trained and airport authorized replacement employee to provide daily support.

2. TASK REQUIREMENTS

2.1 TASK 1 – PROGRAM MANAGEMENT SUPPORT

Program Management. The Contractor must provide program management direction to ensure that Contractor employees perform the identified tasks efficiently, accurately, on time, and in compliance with the requirements. The Contractor must participate as a member of a Government-led team as requested by the COR. The Contractor must provide a Kick-Off meeting between the FAA, COR, and Contractor to review SOW requirements and understand work scope and deliverables. The Contractor must prepare and submit meeting minutes to the FAA that capture the discussions and understandings from the Kick-Off meeting.

Reports. The Contractor must provide a daily Status Report and monthly Project Scheduling and Status Report by the 5th day of each month via email to the COR and onsite authorized FAA Representatives.

2.2 TASK 2 – AIRCRAFT CLEANING

The Contractor will provide daily cleaning and sanitation services for multiple aircraft types and locations shown in APPENDIX A – Aircraft Types and Service Schedule. Aircraft services must be provided in accordance with OEM/CDC/OSHA/EPA recommended sanitation and cleaning solution, material, and equipment to maintain aircraft industry standards, regulations, and manufacturer recommendations per APPENDIX B – Aircraft Service Procedures/Standards. The Contractor must reference the OEM manuals and procedures to ensure aircraft manufacturer approved and recommended products and techniques are utilized for specific tasks. A list of specific brand name cleaning products will be provided by the onsite authorized FAA Representatives.

Aircraft Cleaning and Lavatory Specifications The Contractor will provide daily, weekly, monthly, and semi-annual aircraft services as prioritized by the facility onsite authorized FAA Representatives to support the following specifications.

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Aircraft Exterior

Specification:

Exterior Skin and Mechanisms. All aircrafts returning from the Caribbean and International Flights require a clear water wash of the exterior and landing gear wheel areas. All other returning flights require a wipe down of all external surfaces (ex. wheels, cowlings, leading edge surfaces).

Wash aircraft exterior with aircraft manufacturer approved and recommended cleaning solution using a soft brush or wipe down with cloth and cleaner. The exterior wash must include the upper and lower surfaces of the wings, flaps, fuselage, wheels, landing gear/doors, engine cowlings, pylons, and stabilizers. Washing the exterior with water may not be necessary, if the same results can be obtained by wiping the aircraft with a spray cleaning solution and cloth.

Pressure washing of the aircraft is prohibited. Only building water pressure is to be used and will be supplied by the Government. Manual washing with a soft brush is recommended. The cleaning agent must be pH-7 neutral or slightly alkaline. Water must not be directly sprayed onto bearing seals, bearing surfaces, electrical connectors or Pitot-static openings. Water nozzle must be a minimum of three (3) feet away from the aircraft surface and at least a 45-degree angle to minimize impact.

Strip and Seal Leading Edge De-Ice Boots. It is the responsibility of the Contractor to properly treat the de-ice boots and the onsite authorized FAA Representative’s responsibility to provide the updated manufacturer manuals for reference. Aircraft may have leading edge de-ice boots on the wings, vertical stabilizer, and horizontal stabilizer that require cleaning and preservation with approved and recommended cleaning solution, material, and equipment. Boots must be cleaned using a mild soap.

Isopropyl alcohol may be used for more difficult areas, but the area must be washed with soap and rinsed with water after use of cleaning product. Petroleum based cleaning products are not to be used on the de-ice boots, because it will deteriorate the rubber. The boots will require an application of brand name Age Master and Icex, or approved similar product, to help protect the rubber and shed ice. The final cleaning application must be with Shine Master or similar product, which provides a shiny appearance.

Wet Wash Exterior Surfaces. Prior to washing exterior surfaces, the facility Aircraft Maintenance and Engineering Group (AMEG) personnel will tape off all required areas to include pitot static ports etc.

Washing of the exterior of the aircraft with manufacturer approved soap using a soft brush will be accomplished. The exterior wash shall include the upper and lower surfaces of the wings, flaps, fuselage, engine cowlings, pylons and stabilizers. The landing gear, wheels and landing gear doors shall also be cleaned. Exterior windows shall be cleaned using the manufacturer approved cleaner and a soft cloth. Aircraft windows shall not be washed with a brush. Aircraft shall be rinsed free of dirt and soap residue, water spots or stains. Upon completion, AMEG will complete the lubrication process.

Exterior Windows. Glass and plastic windows must be cleaned using approved and recommended cleaning solution as specified per aircraft type. Only clean, soft, lint free cloths will be used. Brushes and abrasive agents or course clothes must not be used on the aircraft windows. Exterior windows must be rinsed with water prior to wiping with a clean cloth to remove abrasive particles. Aircraft windows must be rinsed and wiped free of dirt, soap residue, water spots, and stains. The aircraft

4 | P a g e manufacturer procedures outlining window cleaning will be followed at all times. At contact award, the Contractor will be provided proper aircraft cleaning procedure documents to distinguish which windows are glass and plastic.

Brightwork. Unpainted and painted surfaces must be cleaned with approved and recommended cleaning solution, material, and equipment. Unpainted surfaces known as “brightwork” requires polishing to remove surface corrosion and to enhance its appearance. These aircraft areas must be polished when oxidation begins to appear, using an orbital buffer or by hand with non-abrasive cleaning or polishing solution. Surrounding painted and plastic surfaces (such as light lenses) must be masked off to prevent damage. Painted surfaces require polishing to protect the high gloss exterior finish of the entire aircraft and in specific areas to remove stubborn stains, typically found around exhaust areas. Surfaces must be left with a mirror like finish and all debris associated with polishing must be removed.

Unpainted Aluminum Surfaces. Unpainted aluminum surfaces require polishing with recommended cleaning solution, material, and equipment. Areas to be polished are the leading edges of the aircraft wings, horizontal and vertical stabilizers, engine inlets, thrust reversers, and cockpit window frames.

The aircraft areas must be masked off to prevent damage to painted surfaces. The aluminum must be polished either by hand, or by orbital buffer with non-abrasive pads and non-abrasive aluminum cleaning polish.

Standard: A properly cleaned, sanitized, and serviced aircraft is free of all grime, dirt, stains, streaks, smudges, deposits (i.e. bugs, exhaust streaks, oil stains), cleaner residue, water spots, debris, and odors. Extreme care is taken during the cleaning process to ensure surfaces are not damaged by cleaning product or equipment. All cleaned surfaces have a clean, sanitized, polished appearance and in flight mission readiness condition.

Aircraft Interior and Lavatory

Specification:

General. Clean and sanitize aircraft interior with appropriate cleaning product specific to aircraft surfaces and recommended sanitation and cleaning solution, material, and equipment. Aircraft interior cleaning and sanitation includes vacuuming carpets/seats; spot cleaning carpeting/seats/headliner; cockpit displays, gauges, interior windows, wall panels, counter tops, lavatory, galley, oven/microwave, cabinets, drawers, entrance way steps, hand rails, and emptying the trash. Upholstery, silks and delicate materials require special care and attention. All textile type material has a fire blocking treatment per FAA regulations that requires specific OEM cleaning and treatment. It is the responsibility of the Contractor to determine how to clean in accordance with OEM aircraft cleaning specifications.

Carpets. Routine cleaning aircraft carpet can be accomplished with a vacuum followed with spot cleaning. The Contractor must attempt to remove carpet stains such as coffee, grease and oils, and common foods or drinks by spot cleaning soiled areas prior to requesting carpet removal from the aircraft for additional cleaning. If the Contractor or the FAA determines the carpet should be removed prior to spot or deep cleaning, it is the onsite authorized FAA Representative’s responsibility to remove and reinstall the carpet.

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The carpet deep cleaning process requires use of a low-pressure hot water extraction machine with a mild detergent pre-spray. The pre-spray must be rinsed out with a mild acid rinse approved for carpet cleaning. All soap residues must be carefully rinsed out to avoid wetting the carpet backing. It is critical the carpet backing does not get wet, if the carpet backing gets wet, it can cause corrosion in the aircraft floorboards. After carpet cleaning, carpet blowers must be used to decrease the drying time.

Seats. Routine cleaning aircraft fabric seats can be accomplished with a vacuum followed by spot cleaning. The leather seat spot cleaning process requires a leather cleanser and conditioning treatment.

Cockpit. Vacuuming, dusting, and cleaning the aircraft instruments and display screens must be done with care to avoid aircraft damage. The Contractor must only use approved brand name Glissen anti-static fluid cleanser with a clean, soft, lint free cloth, or dust brush on all aircraft instruments and displays.

Headliner. The aircraft headliners may require spot cleaning. Some headliners require dry cleaning agents only and will stain if a water-based product is used. Prior to cleaning, the area must be pretested to ensure cleaning agent will not stain headliner.

Interior Paneling and Siding. The interior paneling and siding varies with each aircraft, but will require regular cleaning. Prior to cleaning, the area must be pretested to ensure cleaning agent will not stain paneling.

Silks/Delicates. Must be cleaned in accordance with OEM standards.

Fire Blocked Fabrics. Must be cleaned using only FAA approved solutions to maintain the integrity of the fire blocking capability.

Upholstery. Must be cleaned in accordance with OEM standards.

Lavatory. It is the onsite authorized FAA Representative’s responsibility to train the Contractors on the proper lavatory and potable water servicing procedures for each aircraft model. Lavatories must be cleaned and re-serviced after every flight when aircraft returns to home base. Servicing requirements include draining and refilling the lavatory tanks, potable water systems, and proper cleaning and sanitization of the FAA owned lavatory service cart. The potable water tank can be serviced using the Government furnished hose, water supply, and fittings. After lavatory cleaning and sanitization, damp wipe all vanity and toilet surfaces with clean water and dry with a clean cloth.

Inspect all lavatory features for proper working operation and report any issues to the COR and facility onsite authorized FAA Representative.

Standard: A properly cleaned, sanitized, and serviced aircraft is free of all grime, dirt, stains, streaks, smudges, deposits, odors, and debris with a cleaned, sanitized, and polished appearance. Extreme care is taken during the cleaning process to ensure surfaces are not damaged by cleaning product or equipment. Lavatory and potable water servicing are provided in accordance with FAA protocols and in flight mission readiness condition.

2.3 TASK 3 – JANITORIAL / BUILDING SERVICES (DCA)

The Contractor will provide building general maintenance, janitorial cleaning and sanitation services in accordance with OEM/CDC/OSHA/EPA guidelines to maintain industry standards, regulations, and manufacturer recommendations to preserve Hangar 6 facilities located at Ronald Reagan National Airport, Washington, D.C. as shown in APPENDIX C – Hangar 6 Facility Diagram. The Contractor will identify a

6 | P a g e primary management point of contact to manage the total work effort associated with the daily sanitation and minor building maintenance, repair, planning, scheduling, establishing and maintaining records, quality control, and all other services required herein to assure fully adequate and timely completion of these services as coordinated with the COR and facility onsite authorized FAA Representatives.

Building Services – General Maintenance The Contractor will provide daily building services as prioritized by the facility onsite authorized FAA Representatives to support the following specifications and supplementary APPENDIX D – Hangar 6 Building Services.

Specification: Building Services involves a variety of duties to include, but not limited to, light bulb replacement; repairing walls and ceilings; basic facility sinks or toilets repairs; moving and installing furniture; servicing and operating light equipment and machinery; cleaning windows; stripping and waxing tile flooring; cleaning building flooring (carpeting/tile), upholstery and tile floors; minor wall repair and touch up painting, and general facility cleaning.

The facilities to be maintained include:

5 Heating, Ventilation, Air Conditioning (HVAC) filtration Systems (seasonal start-up/shut-down) 2 Restrooms, Locker Rooms, and Shower Rooms 2 Office Spaces 1 Hangar Deck Floor 1 Garage Shop

Standard: All work must meet the standards specified herein and must be accomplished in conformance with approved and accepted standards of the industry; equipment manufacturer; all applicable activity, local, state, and federal standards; all applicable building and safety codes as well as the aircraft manufacturer recommended cleaning and servicing instructions.

When the Contractor completes work on a facility or system, that facility or system must be free of missing components or defects, which would prevent it from functioning as originally intended and/or designed. Corrective or repair/replacement work must be carried to completion including operational checks and cleanup of the job site. Except where otherwise noted, replacements must match existing in dimensions, finish, color, and design.

During and at completion of work, debris must not be allowed to spread unnecessarily into adjacent areas or accumulate in the work area itself. All such debris, excess material, and parts must be cleaned up and removed at the completion of the job and/or at the end of each workday.

Janitorial Cleaning and Sanitation Services The Contractor will provide daily/weekly janitorial services to support the following specifications and supplementary APPENDIX E – Hangar 6 Janitorial Schedule.

Entrance and Common Areas - Entry, Hallway, Breakroom, Elevator, Stairs

Specifications: Spot clean and sweep/vacuum entrance mats. Spot clean and sanitize common area top surfaces and fixtures to include doors, windows, handles, banisters, light switches, tables, chairs, 7 | P a g e trash receptacles, counters, sinks, faucets, dispensers, appliances, and elevator (doors, walls, rails, buttons) using suitable non-abrasive and recommended CDC/EPA sanitation and cleaning solution.

Standard: A properly spot-cleaned, swept, or vacuumed entrance mat is free of loose soil, debris, ice, and snow. A properly cleaned and sanitized space is free of all grime, deposits, odors, trash, smudges, and lint. All cleaned surfaces have a clean, sanitary, and polished appearance.

Restroom / Shower Room / Locker Room

Specification: Thoroughly clean and sanitize restroom, shower room, and locker room to include vanities, sinks, faucets, drinking fountains, dispensers, mirrors, toilets/urinals, plumbing fixtures/pipes, walls, light switches, handles, banisters, toilet partitions/doors, shower/tub facilities, seating, waste containers, floors, and any other surface or fixture using suitable non-abrasive and recommended CDC/EPA sanitation and cleaning solution. After restroom sanitization, damp wipe all vanity and toilet surfaces with clean water and dry with a clean cloth. Inspect all lavatory features for proper working operation and report any issues to the COR and facility onsite authorized FAA Representatives.

Standard: A properly cleaned, sanitized, and inspected restroom and shower room is free of all deposits, odors, trash, and in working condition. Extreme care is taken during the cleaning process to ensure surfaces are not damaged by cleaning product or equipment. All cleaned surfaces have a clean, sanitized, and polished appearance. All surfaces shall be free of grime, soap scum, mold, smudges, and lint. All vanity and toilet surfaces are clean and dry without chemical residue or water.

Waste Receptacles

Specification: Remove all packing material and empty shipping containers as directed by the COR.

Empty all waste containers into plastic bags and wipe receptacles inside and out as necessary.

Plastic liners are to be changed daily. Seal and dispose plastic trash bags and packing/shipping containers in the outside facility provided trash container.

Standard: A properly cleaned waste container is free of all streaks, smudges, deposits, odors, and debris with a clean unsoiled plastic liner. All trash and packing/shipping materials are disposed of properly.

Dusting

Specification: Dust and spot clean all cabinets, tables, chairs, counter, bookcases, radiators, window blinds, windowsills, doorsills, banisters, consoles, and wall-mounted appurtenances; remove all spots and stains with a damp cloth. Desk items, papers, or other equipment such as radios and electronic equipment, sitting or stored on shelves and tables, is not to be dusted, moved or handled.

Standard: A properly cleaned and dusted surface is free of all dust, spots, stains, smudges, lint, and cobwebs. Extreme care is taken during the cleaning process to ensure surfaces are not damaged by cleaning product or equipment. All cleaned surfaces have a clean, sanitized, and polished appearance.

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Hard Flooring

Specification: Sweep all floor areas including wet mopping with appropriate cleaning product specific to flooring type (tile, linoleum, marble or granite floors, stairs, cement) and recommended CDC/EPA sanitation and cleaning solution. Floors shall be free of dust, mud, sand, footprints, liquid spills, grease, oil, and other debris. Furniture, appliances, trash receptacles, and other moveable items shall be tilted or moved to clean underneath and behind.

Standards: A properly swept and mopped floor shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water. Extreme care is taken to ensure furniture is not scratched or damaged by equipment when cleaning floors.

Carpet Flooring

Specification: Vacuum carpet with vacuum cleaner capable of removing loose dirt and debris from exposed carpeted area. Care must be taken to avoid contact with equipment in and around administrative areas. Vacuum all rugs/mats and carpets, runners, and carpet protectors. Any moveable items shall be moved to vacuum underneath, and then replaced in the original position.

Vacuum and inspect carpet for spots/stains. Carpet spots/stains shall be removed with an appropriate spot removing solution using manufacturer suggested techniques with recommended CDC/EPA sanitation and cleaning solution.

Standard: A properly spot-cleaned or vacuumed carpet is free of all stains, matted areas, cleaning marks, lint, loose soil, and debris with a uniformly bright-appearance. Extreme care is taken during the cleaning process to ensure surfaces are not damaged by cleaning product or equipment. All cleaned surfaces have a clean, sanitized, and polished appearance.

Janitor Closet

Specification: Clean with recommended CDC/EPA sanitation and cleaning solution. Clean and damp wipe all washbasins, faucets, pipe, and walls in the immediate area of the washbasins.

Sweep/vacuum and mop floor. Store supplies in a neat and orderly manner and in accordance with the FAA Fire Safety Inspection program.

Standard: A properly cleaned janitor’s closet is free of all grime, dirt, stains, streaks, smudges, deposits, odors, and debris and has an orderly appearance.

Outside Areas

Specification: The outside areas, entrances, walkways, sidewalks and front parking area to include seasonal sidewalk and entrance snow shoveling and salting. The outside area will be monitored and maintained by cleaning and disposing of any paper or debris.

Standard: A properly cleaned entrance, walkway, sideway, and front parking area is free of debris and snow providing a clean and safe passageway.

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Semi-Annual Facility Cleaning Specifications The Contractor will provide semi-annual janitorial services in each calendar year to support the following specifications.

Hard Flooring (Buff/Wax)

Specification: Strip old wax from tiled floors using an appropriate industrial grade wax remover and a brush or steel wool agitation. Remove all marks and stains with an appropriate cleaning agent approved by CDC/EPA. Rinse with clean water to remove all wax deposits. Wax with an appropriate non-skid wax, equal or superior to Federal Specification P-W-155A, using the manufacturer recommended techniques. Buff floor to a uniform gloss. Remove all wax deposits from furniture legs, cabinets, baseboards, and doorjambs.

Standard: A properly cleaned and waxed floor is free of grime, streaks, smears, swirl marks, deposits of detergent or wax residue, and is buffed to a uniform gloss to provide clean, safe, and well-protected floor. All furniture legs, cabinets, baseboards, and doorjambs, etc. are clean and free of wax deposits.

Extreme care is taken to ensure furniture is not scratched or damaged by equipment when cleaning floors.

Capet Flooring (Vacuum/Shampoo)

Specification: After vacuuming, shampoo the carpeting with an industrial-grade, foam rug cleaner, using manufacturer suggested techniques and recommended CDC/EPA sanitation and cleaning solution. Carpet in raised floor area must be shampooed with a minimum of liquid to prevent spillage through floor. The Contractor must request and coordinate a carpet cleaning schedule with the COR and facility onsite authorized FAA Representatives.

Standard: A properly shampooed carpet is free of all grime, streaks, stains, and matted areas and has a uniformly bright appearance. Extreme care is taken to ensure furniture is not scratched or damaged by equipment when cleaning floors.

Windows (Wash/Dry Interior and Exterior)

Specification: Wash all facility interior and exterior window panes, sills, and tracks using manufacturer suggested techniques with recommended CDC/EPA sanitation and cleaning solution. Wipe away all spillage, drippings, and stains immediately with a damp cloth. Remove and wash insect screens with appropriate products and reinstall. When temperatures are below 30F, add an appropriate alcohol or chemical to the solution to prevent freezing. Dust and wipe window blinds with a damp cloth to ensure that all dirt and smudges are removed. The Contractor must provide any ladders and safety equipment or appropriate means to properly clean windows.

Standard: A properly washed window is free of all grime, insects, cobwebs, streaks, smudges and has a clear visible shine. Extreme care is taken during the cleaning process to ensure surfaces are not damaged by cleaning product or equipment. All cleaned surfaces have a clean, sanitized, and polished appearance.

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2.4 TASK 4 – PANDEMIC CLEANING SERVICE

The Contractor will provide industry standard aircraft and facility janitorial deep cleaning and sanitation service for specified aircraft and/or facility area upon request by the COR and onsite authorized FAA Representatives to support the following specifications in accordance with CDC/EPA cleaning guidelines. Personal Protective Equipment (PPE) must be worn for the entire duration of providing pandemic cleaning services. The Contractor will change PPE as needed throughout cleaning process and dispose of properly. Upon project completion, the Contractor will immediately remove and properly dispose of all PPE and wash hands using soap or alcohol-based hand sanitizer.

Aircraft Specification: Clean and sanitize aircraft interior surfaces using recommended CDC/EPA sanitation and cleaning solution in accordance with the manufacturer suggested techniques and recommended cleaning solution, material, equipment, unless otherwise specified in this SOW to use a specific cleaning product or equipment on certain aircraft instruments or parts.

Interior surfaces include cockpit displays, gauges, controls; interior windows; countertops; electrical switches; door/wall panels; vacuuming of carpets and seats; spot cleaning carpeting, seats and headliners; entryway steps and handrails; galley cabinets, drawers, oven/microwave; waste receptacles, and other surfaces as required for complete sanitization.

Lavatory surfaces include toilet and flush handle, counter, sink and faucet handles, door handles, railings, stall doors and walls, dispensers, mirror, and other surfaces as required for complete sanitization.

Building Specification: Clean and sanitize marked facility areas using manufacturer suggested techniques with recommended CDC/EPA sanitation and cleaning solution. Flooring is to be vacuumed/swept and mopped. Trash receptacle is to be emptied, cleaned, and replaced with new trash liner.

Hard surfaces include walls, light switches, handles, banisters, desks, chairs, cabinets, personal items, computer, monitor, keyboard, mouse, lamp switches, bookshelves, floors, lights, doors, waste receptacles, windowsills, windows, and blinds.

Soft surface include curtains, chair cushions, etc. and other items that should be laundered. These items will be placed in a box or bag to be laundered by the owner. Paperwork and soft surface personal items must be appropriately boxed/bagged and marked for the owner to address on their own time. Under special circumstances, the Contractor may provide laundry services upon request.

DO NOT provide laundry services, unless specifically requested and preapproved by the COR.

PPE includes disposable gloves, gown, mask covering nose and mouth (N95 mask or greater).

Standard: A properly deep cleaned and sanitized space is thoroughly cleaned and disinfected to remove contaminants to decrease risk of infection from surfaces.

3. PERIOD OF PERFORMANCE

The Period of Performance is one (1) base year and four (4) one-year options.

To ensure continuity of essential services, the Contractor shall be prepared to commence work on the start date of this contract, and should not assume that Government or previous Contractor employees will be available to guide, direct, or specifically orientate each Contractor employee.

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4. PLACE OF PERFORMANCE

The Contractor must perform all work enumerated throughout this SOW at the following locations:

(1) Hangar 6 (DCA), Ronald Reagan National Airport, Washington, D.C.

(2) Mike Monroney Aeronautical Center (MMAC), 6500 S. MacArthur Blvd, Hangar 8/9, Oklahoma City, OK

(3) Atlanta Line Station Maintenance Section (ATL), 4185 Martin Luther King Jr. Drive, Atlanta, GA

(4) Alliance Airport (AFW), 2221 Alliance Blvd, Suite 400, Fort Worth, TX

(5) Battle Creek Line Station Maintenance Station (BTL), 16085 South Airport Road, Battle Creek, MI

(6) Atlantic City International Airport (ACY) Signature Flight Support Suite 112 Egg Harbor Township, NJ

(7) Sacramento Metro Airport (SAC), 6349 Lindberg Drive, Sacramento, CA

5. OTHER REQUIREMENTS

5.1 WORK HOURS

This contract requires a flexible work schedule for rotation and/or shift work (including weekends), within a 7-day, 40-hour workweek, which may include Federal Holidays based on current workload. The COR, in consultation with onsite FAA Representatives will determine when mission requirements necessitate shift changes to support daily aircraft flight schedules, occasional short-notice flights, or urgent missions that may be associated with national disaster response. The Contractor must schedule and arrange work for aircraft services to cause the least interference with aircraft flight schedule and allow maximum labor utilization while aircraft are in the hangar.

Aircraft Services Work Schedule. TBD.

Building Services Work Schedule (DCA). The hours of operation at DCA are 0700 through 1530 Monday through Friday, excluding Federal Holidays. Work shall be performed at the scheduled time, unless mutually agreed upon by the Contractor, COR, and onsite authorized FAA Representatives. All scheduling that pertains to carpet cleaning will be subject to continual approval and/or modifications to avoid disruption to daily operation. The Contractor will coordinate with the COR and onsite authorized FAA Representatives to schedule and arrange work for building services to cause the least interference with the normal occurrence of Government business and mission. In cases where some interference may be essentially unavoidable, the Contractor will make every effort to minimize the impact of the interference due to business inconvenience, equipment downtime, interrupted service, customer discomfort, adverse weather, holidays, etc. In the event the Contractor or representative is instructed to cease operation, recognition will be taken and the Contractor will not be penalized for lack of daily support, which otherwise would have been accomplished during the interval timeframe.

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5.2 DELIVERABLES

The following items shall be delivered under this contract:

Description Delivery Date Deliver To List of Personnel for Security Clearance 10-Days after award COR/Onsite Authorized FAA Representative Contractor Product/Equipment Inventory 5-Days after award COR/Onsite Authorized FAA Representative Aircraft Cleaning Procedures 5-Days after award Contractor Authorized FAA Representatives 5-Days after award Contractor Facility Entry Training / Wellness Check 5-Days after award Contractor SOW Appendix A-C 5-Days after award Contractor Government Furnished Property 5-Day after award Contractor Contractor Furnished Property 5-Day after award COR/Onsite Authorized FAA Representative Report Facility Issues As Needed COR/Onsite Authorized FAA Representative Status Report Daily / Weekly COR/Onsite Authorized FAA Representative Project Scheduling/Status Report 5th Day of each Month COR/Onsite Authorized FAA Representative Proper Invoice 5th Day of each Month Designated Billing Office/Accounting System Transition-In Plan 10-Days after award CO/COR Transition-Out Plan 90-Days after award CO/COR Transition-Out Support 90-Days after award Contract Successor/CO/COR Phase-Out Activities 30-Days before expiration CO/COR

Status Report. The Contractor must provide a daily Services Status Report via email to the COR and onsite authorized FAA Representatives. The report must itemize services, dates, aircraft type, tail number, or specify building services as shown in APPENDIX F – Status Report.

Project Scheduling/Status Report. The Contractor must provide a monthly Project Scheduling and Status Report by the 5th day of each month via email to the COR and onsite authorized FAA Representatives. The report must provide services and contract information as shown in APPENDIX G – Project Scheduling / Status Report.

Proper Invoice / Billing Adjustment. The Contractor must invoice for prior monthly services by the 5th day of each month. The invoice must list the Contract and Task Order Number, Invoice Date, Billing Period, Contract Line Item Number (CLIN), Service Description/Location, Rate, and Total Amount Billed. The invoice must be submitted to the designated billing office/accounting system in accordance with the contract invoicing terms. If the Contractor is unable to provide a replacement employee a deduction will be made to the monthly invoice equal to the employee’s hourly rate in Schedule B multiplied by the shift hours not covered.

5.3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND INFORMATION

Aircraft Services. The Government will furnish Aircraft Cleaning Procedures and Guidelines specific to aircraft type per location, and appropriate training for all lavatory servicing equipment to include proper procedures for disposal of waste. The Government will furnish aircraft cleaning facilities such as electrical power, lighting, and stands necessary to clean and service the aircraft, water, lavatory, potable water service carts, and waste facilities.

(1) Aircraft Cleaning Procedures and Guidelines

(2) Lavatory Servicing Equipment Training

(3) Aircraft Cleaning Facilities

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Building Services. The Government will furnish all Building and Janitorial Service provisions to include electrical power, lighting, water, and waste facilities, tools, materials, products, equipment, and incidental engineering, for the maintenance, repair and minor construction of buildings, structures, related systems and equipment in accordance with the requirements specified in this SOW.

The Contractor must adhere to aircraft and building and janitorial service industry standards and take adequate precautions to prevent fire hazards, odors, and vermin with use of GFP/GFE. The Contractor is responsible for cost of any repairs caused by negligence or abuse of any Government property. At the completion of the contract, all equipment shall be returned to the Government in the same condition as received, except for reasonable wear and tear.

5.4 CONTRACTOR FURNISHED PROPERTY, EQUIPMENT, AND INFORMATION

Aircraft Services. The Contractor will provide labor, personnel training, management and PPE. The Contractor will provide all cleaning materials, supplies, and equipment required for aircraft services, except for items provided by the Government. The Contractor is required to provide all insurance that is legally necessary as defined in SOW Section 5.8.

(1) Labor Personnel Training, Management, PPE

(2) Products and Equipment

(3) Insurance

Building Services. The Contractor will provide labor, personnel training, management and PPE.

5.5 PERSONNEL AND MINIMUM QUALIFICATION REQUIREMENTS

The Contractor must designate a supervisor to manage contract personnel, daily operations, and to ensure quality control of aircraft and building services. The Contractor must ensure all contract employees have a current Tetanus, Hepatitis B, and other vaccinations as required for contract support. The Contractor must provide trained and qualified personnel to meet the minimum qualifications and experience required to perform duties as specified in each task and defined below.

Aircraft Services Personnel Minimum Qualifications. The Contractor primary and alternate personnel providing aircraft services must have documented training specific to safely cleaning, detailing, and servicing aircraft in accordance with industry and company established safe practices and aircraft manufacturer recommendations. The Contractor must have 3-years minimum experience detailing and servicing aircraft size and type per assigned location.

DCA. Business aircraft (jets) equivalent to Cessna Sovereign 680 and Cessna Citation Excel 560XL aircraft size and type.

All other locations. Beechcraft, Bombardier, and Challenger aircraft size and type.

The individuals must be trained and knowledgeable of the following aircraft operational functions associated with cleaning and servicing aircraft:

Aviation operations terminology, precautions, and standard operating procedures.

Personal safety and servicing hazards inherent with cleaning and servicing aircraft.

Specific aircraft care and handling in accordance with a quality or Safety Management System (SMS).

Airport Operations Area (AOA) security basics (Metropolitan Washington Airport Authority, MWAA)

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DCA Badge – reference standards and procedure for obtaining badge (http://www.mwaa.com/business/reagan-pass-id-office)

Personal Protective Equipment (PPE) (OSHA) Ladder, lift, and stand use and safety (OSHA) Fall protection equipment use, inspections, and cautions (OSHA) Hazard Communication (OSHA) Aircraft Cleaning and Servicing specific training will include:

Aircraft metal brightwork care and polishing.

Aircraft interior care, protection, and detailing.

Aircraft carpet cleaning care and shampooing.

Aircraft exterior wet and dry wash procedures Aircraft paint protective coating application Lavatory servicing standards and precautions Potable water servicing standards and precautions

Building Services Personnel Minimum Qualifications. The Contractor must provide a Janitorial/Building Services Maintenance Worker with a minimum of 3-years of experience performing building maintenance work within scope or equivalent to the Hangar 6 building services requirement. The individual must have documented training or proof of experience specific to safely performing the tasks outlined in this SOW in accordance with industry standards and established safe practices.

The individual must be trained and knowledgeable of the following personnel, safety, and building maintenance functions:

- Airport Operations Area (AOA) security basics (Metropolitan Washington Airport Authority, MWAA)

- DCA Badge – reference standards and procedure for obtaining badge

(http://www.mwaa.com/business/reagan-pass-id-office)

- Personal Protective Equipment (PPE) (OSHA)

- Ladder, lift, and stand use and safety (OSHA)

- Hazard Communication (OSHA)

- Replacing electrical outlets, ballasts, bulbs, switches, motors;

- Repairing walls and ceilings;

- Painting structures and equipment

- Repairing and replacing water coolers, sinks or toilets

- Moving and installing furniture

- Servicing and operating light equipment and machinery

- Cleaning windows

- Stripping and waxing tile flooring

- Cleaning Building Carpeting, Upholstery and Tile Floors

- General Cleaning of Building (restrooms, offices, maintenance areas)

5.6 STANDARD OF CONDUCT

The Contractor must perform job duties and responsibilities in a manner that reflects the highest ethical and professional standards of conduct and performance. The Contractor personnel are not allowed to use telephones provided for Official Government use. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

http://www.mwaa.com/business/reagan-pass-id-office http://www.mwaa.com/business/reagan-pass-id-office

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Neglect of Duties. The Contractor shall ensure services are provided in an orderly and timely manner without unreasonable delay. Contractor personnel shall not sleep while on duty, conduct personal affairs within duty hours, or refuse to render assistance or cooperate in upholding the integrity of worksite security.

Misbehavior. The Contractor must ensure Contractor employee orderly and professional conduct. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous, or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. Disruptive behavior, disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting will not be condoned.

Intoxicants / Narcotics. The Contractor must ensure each Contractor employee working on this contract is drug and alcohol free. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

Firearms. The Contractor will not allow its employees while on duty and/or on Federal Property to possess any firearm.

5.7 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

The Contractor is responsible for management and quality control to meet the contract terms. The QASP provides a method for the COR to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the CO of continued unsatisfactory performance. If appropriate, the COR will request corrective action and resolution to address programmatic or substandard performance.

Surveillance Method. The COR or authorized FAA Representatives will make random and unannounced inspections of the worksite to assess, document, and report contractor performance.

Procedure. The COR will receive, document, and address written customer complaints as follows:

(1) If any Government personnel observes unacceptable services, they must immediately contact the COR and provide a written statement via email.

(2) The COR will complete appropriate written documentation and record the complaint.

(3) If the COR determines the complaint is valid in accordance with this SOW, the COR will inform the

Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR in consultation with the onsite authorized FAA Representative will determine how much time is reasonable to correct the unacceptable service.

(4) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(5) If the COR determines the complaint is invalid, the COR will advise the complainant and retain the annotated copy of the written complaint for contract record.

(6) The COR will consider complaints resolved, unless otherwise notified by the complainant.

(7) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the CO for appropriate action under the contract inspection clause.

(8) The COR will receive, document, and address contractor performances as necessary during the contract period of performance and officially report findings in the Contractor Performance Assessment Reporting System (CPARS) and/or other Past Performance Information Retrieval Systems.

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Standard. The performance standard is met when all services pass inspection with no more than one (1) customer complaint received per month.

5.8 INSURANCE

The Contractor is required to provide all insurance that is legally necessary to provide services at each worksite of not less than $500,000.00 for bodily injury for each occurrence, and not less than $100,000 for each accident to cover property damage incurred from negligence, misuse, or accidental use of equipment, products, or procedures.

General Liability. This insurance includes premises/operations, collapse hazard, products, completed operations, contractual, independent Contractors, broad form property damage, and personal injury as required by law.

Bodily Injury Cumulative Property Damage

Personal Injuries or Damages. The Contractor shall hold harmless and indemnify the Government from any claims arising, except in the…