Attachment 02 PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

PASSENGER TERMINAL SERVICES NAVAL AIR STATION JACKSONVILLE FLORIDA

SECTION I

1. DESCRIPTION OF SERVICES

The Contractor must provide Passenger Terminal Services in support of the Defense Transportation System (DTS) to include, but not limited to, all United States (U.S.) Government owned or operated aircraft; U.S. sponsored foreign Government or civil aircraft, Coalition Forces aircraft, North Atlantic Treaty Organization (NATO), commercial contract aircraft, and commercial tendered aircraft, at Naval Air Station (NAS) Jacksonville, Florida. The Contractor must facilitate on-time aircraft departures and maintain the ability to provide sustained Passenger Terminal Services for a working Maximum on Ground (WMOG) capability of one wide-body aircraft or any combination of narrow-body aircraft which equate to one wide body aircraft, as defined in Appendix A.

1.1. Air Terminal Operations Center (ATOC). The Contractor must provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, baggage, and ensure maximum aircraft utilization of the Allowable Cabin Load (ACL).

The Contractor must:

1.1.1. Gather, process, and disseminate information in accordance with (IAW): Air Force Instruction (AFI) 24-605, V2, Chapter 4 Section 4A; - HQ AMC/A4T policy, messages, memorandums, and directives - Global Air Transportation Execution System (GATES).

The Contractor must:

1.1.1.1. Provide 618 Air Operations Center (AOC), Air Terminal Base Operations as appropriate, aircraft landing, block-in, block-out, and take-off times; information concerning a potential aircraft delay, actual delay, or abort; as well as unscheduled aircraft remaining overnight.

1.1.1.1.1. Contact the Contracting Officer Representative (COR) within 30 minutes via phone/text of ALL actual delays or any aborts; and follow-up via email to provide more detailed information within 12 hours.

1.1.1.2. Report all aircraft mishaps and incidents, as appropriate, to the AOC, Air Terminal Base Operations, NAS Jacksonville Aviation Safety Officer, COR and 437 Aerial Port Squadron (APS) AMC Performance Assessment Representative (PAR).

1.1.1.3. Publish, provide, and update daily mission schedules, which cover the next 72-hour period, to agencies specified by COR.

1.1.1.3.1. Obtain mission information, not available to the Contractor through typical channels such as Global Decision Support System (GDSS), Single Mobility System (SMS), or GATEs from Base Operations no later than 1300 local time on workdays.

1.1.1.3.2. Publish and distribute the initial daily mission schedule at 1500 local time and provide updates, (i.e., mission add-ons, cancellations, delays), as required throughout the day to ensure readiness of Contractor/Navy personnel and terminal resources.

1.1.1.3.3. Include in each mission schedule (as a minimum) date/Julian date, all scheduled flights, mission number/call sign, aircraft type, tail number, scheduled or estimated arrival/departure times, scheduled ground time, up-line and down-line stations in clear text, Prior Permission Required (PPR) numbers, and any available load information.

1.1.1.4. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AFI 24-605 Chapter 4 Section 4A, paragraph 4.6.

1.1.1.5. Coordinate airlift mission requirements with the mission validator and deploying/ redeploying unit.

1.1.1.6. Coordinate mission planning, control, and execution. Establish Sequence of Events Checklists to track required performance within established passenger mission ground times, facilitating on-time aircraft departures.

1.1.1.7. Document AMC Form 77, Aircraft Ground Handling Record, remarks section with data pertaining to work performed outside established hours of operation, to include but not limited to, notification requirement time, start and completion time for each function staffed, number of personnel involved, and performance required.

1.1.1.8. Coordinate passenger deviations when moving hazardous material IAW AFI 24-605, V2, Chapter 4, Section 4A, paragraph 4.10.

1.2. Passenger and Baggage Services. The Contractor must provide a complete range of passenger and baggage services IAW:

- AFI 24-605, V2, Chapter 2, Section 2A;

- Electronic Foreign Clearance Guide

- DODI 4515.13, Sections 3,4,10, and 12;

- HQ AMC/A4T policy, messages, memorandums, and directives

- GATES

The Contractor must:

1.2.1. Ensure Contractor personnel are knowledgeable of hazardous materials/dangerous goods which are acceptable/unacceptable to be carried by passengers for personal use in carry-on baggage and in checked baggage, refer to TSA Prohibited Items List located on TSA.gov website.

1.2.2. Coordinate inbound/outbound requirements with U.S. Customs/Immigrations officials. Immediately notify the COR of any issues.

1.2.3. Staff and operate the Passenger Processing Counters at least six hours prior to scheduled aircraft departure for international missions, and at least four hours prior to scheduled aircraft departure for domestic missions and remain open to meet aircraft delay processes.

1.2.3.1. Provide early passenger and baggage check-in services up to 24 hours prior to scheduled departure of international missions.

1.2.4. Staff and operate the Departure Gate to meet aircraft departure requirements and aircraft delay processes, (retain sufficient personnel on duty for a minimum of one hour after aircraft departure to provide services in the event of a mission abort).

1.2.4.1. Assign sufficient personnel to verify boarding documents, operate carry on x-ray machine, walk-through magnetometer, handheld metal detector if necessary, and maintain flow control to ensure the proper screening of passengers without delaying passenger processing through Departure Gate.

1.2.5. Staff and operate the Arrival Gate to meet arrivals services requirements.

1.2.5.1. Provide personnel to assist with flow and control of passengers clearing U.S. Customs at hangar 117, Passenger Terminal, or Federal Inspection Site (FIS) at Jacksonville International Airport (KJAX).

1.2.5.1.1. Coordination at KJAX FIS includes collection of flight folders, answering passenger questions, responding to Customs and Border Protection concerns, and providing general support to passengers such as guidance to locations of sites such as rental car counters, military lounge or follow on flight check-in counters.

1.2.6. Operate, position and deposition contractor provided aircraft boarding equipment, as listed in Appendix C-4, as soon as practical upon arrival, or prior to departure of aircraft at Naval Air Station Jacksonville.

1.2.6.1. Escort passengers to/from aircraft parked adjacent to the passenger terminal and transport passengers to/from the aircraft to the passenger terminal when aircraft are parked beyond walking distance or during inclement weather.

1.2.6.2. Maintain positive control of passengers when on the aircraft-parking ramps.

1.2.7. Provide screened checked passenger baggage to Navy personnel assigned to upload baggage. Navy personnel will assume custody of baggage as screened bags exit X-ray machine.

1.2.8. Ensure the AMC Commander’s comment system is available to include: a current posted picture, ample supply of blank AMC Form 253 (Air Passenger Comments and Interactive Customer Evaluation (ICE)), and a locked receptacle. The Contractor shall not accept the completed comment forms directly from passengers.

1.2.8.1. Advertise the ICE program and distribute ICE cards as provided by the COR.

1.3. Funds Handling. The Contractor must provide funds handling services IAW AFI 24-605, 2, Chapter 2, Section 2A, paragraphs 2.81. through 2.106. and HQ AMC/A4T policy, messages, memorandums, and directives.

1.3.1. Accomplish funds transactions by accepting only credit card or check payments, cash transactions are not authorized.

1.4. Reports, Records, and Electronic Data Interchange.

1.4.1. The Contractor must prepare and submit the following reports within the timeframes stated IAW the specified publication and provide a copy to the COR.

1.4.1.1. * Monthly Station Traffic Handling Report: HQ AMC-A4T(M) WRS (AMC Form 82) IAW AFI 24-605, V2, Chapter 4, Section 4B, paragraphs 4.36. through 4.36.2., which must include data provided by Navy personnel handling aircraft and cargo.

1.4.1.2. * Global Asset Reporting Tool (GART) AMC RCS: Monthly/Weekly Report, IAW AFI 24-605, V5, Chapter 4, Section 4B, paragraphs 4.14. through 4.14.3., which must include data provided by Navy personnel for all Air Terminal assets.

1.4.1.3. Mishandled Baggage Summary, AMC Form 134a IAW AFI 24-605, V2, Chapter 2, Section 2A, paragraphs

2.119. through 2.119.2.7.

1.4.1.4. Create and maintain all work accomplished outside established operating hours log, which includes but is not limited to mission number, aircraft tail number, start and completion times for staffing each function, e.g.

passenger and baggage handling, aircraft upload/download; and number of passengers.

1.4.1.4.1. Provide a copy of the log to the COR by the 5th workday of the following month.

1.4.1.5. The contractor must complete and submit a Service Contract Report (SCR), filling in all required data fields using the following web address: https://sam.gov/SAM/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs from October 1 through September 30.

While inputs may be reported any time during the FY, all data must be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://sam.gov/SAM/.

1.4.2. The Contractor must create, maintain, dispose, and stage or archive Government-required records IAW AFI 24605, V2, Chapter 4, Section 4B (to include records/documents created by Navy personnel accomplish other Air Terminal Services requirements, e.g. cargo handling/processing, hazardous materials inspections, etc.), GATES, and HQ AMC/A4T policy, messages, memorandums, and directives.

The Contractor must:

1.4.2.1. Provide the original record or a reproducible copy of any such record within three working days of receipt of the request.

1.4.2.2. Perform post flight procedures within 24 hours of aircraft departure.

1.4.2.3. Complete and file all flight transactions and related documentation within 48 hours of aircraft departure.

1.4.3. Accomplish research requests and forward one copy of the movement documents to the requester within three business days of receipt of the request.

1.4.4. Research documentation retained by the Contractor and prepare reports (e.g., special account handling, duplicate bookings, passenger movement statistics, etc.) within 3 business days of receipt of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.4.5. Audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.5. Communications Management and Information Systems. The Contractor must interface with the Government communications representative(s) as required to manage the air terminal computer systems and ensure continued functionality.

The Contractor must:

1.5.1. Provide a GATES Workstation Area Security Officer (WASO). The Contractor must, IAW GATES Manual and Service Level Agreement:

1.5.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1.5.1.2. Immediately request assistance from the GATES help desk for software and hardware related problems, and notify the COR. Track all problems, and notify the COR, including at a minimum the trouble ticket numbers and issue/concern, within 48 hours of the request for assistance.

1.5.1.3. Establish manual processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.5.1.3.1. Notify the COR and AMC PAR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.5.2. The contractor must ensure currency of Air Force Public Information Service (AFPIMS) to include at a minimum the daily roll call slide, 72 hours schedule, and any pertinent information for passengers. Outdated slides, or those no longer required will be deleted as soon as practical.

1.6. Custodial Services. The Contractor must clean and maintain the passenger terminal, manager office spaces, restrooms, smoking area, and exterior areas including the full perimeter of terminal building for an area extending 40 feet at frequencies determined by the Contractor to ensure these areas present a neat, clean, and professional working environment.

1.6.1. The Contractor must provide documentation, such as cleaning frequency schedule or quality control inspection sheets, to the COR upon request.

SECTION II

2. PERFORMANCE REQUIREMENT SUMMARY. The Performance Requirement Summary (PRS) represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The Contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of Contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance, per Department of Air Force Instruction 24-605 volume II, performance which cannot be corrected and adversely affects the safety and/or security of personnel and/or resources; cannot be corrected without mission impact; or adversely affects another Government agency’s ability to accomplish their mission.

2.2. A minor nonconformance, performance which cannot be corrected but is not likely to materially reduce the usability of the services for their intended purpose.

Performance Requirement Summary

Task

Performance

Objective Performance

Standards Frequency

Acceptable Quality Level (AQL)

Surveillance Method

1 Provide Passenger Terminal Services to facilitate on time aircraft departure.

Adhere to requirements specified in paragraph 1 of the PWS

Continual No critical nonconformance caused by the Contractor each month.

The COR shall conduct a 100% inspection of delayed missions and document only those delays attributable to the Contractor.

2 Gather Process and Disseminate information.

Adhere to requirements specified in paragraph 1.1.

thru 1.1.1.8 of the PWS

Continual No critical nonconformance and less than four minor nonconformances each month.

Customer Complaint.

Periodic Inspection, per

QASP

3 Provide passenger and baggage services.

Adhere to requirements specified in paragraph 1.2 thru 1.2.8.1 of the PWS

Continual No critical nonconformance and less than six minor nonconformances each month.

Customer Complaint.

Periodic Inspection Per

QASP

4 Perform funds handling

Adhere to requirements specified in paragraphs

1.3 and 1.3.1 of the PWS

Continual Funds accounted for properly and deposited on time.

Periodic Inspection Per

QASP

5 Manage accurate and auditable reports, records, and electronic data exchange.

Adhere to requirements specified in paragraphs

1.4. thru 1.4.5 of the PWS

Continual Created, maintained, and properly disposed of reports and records; and researched billing data 100% of the time.

100% Inspection of reports Periodic Inspection, Per

6 Custodial Services

Adhere to requirements specified in paragraphs

1.6. and 1.6.1 of the PWS

Continual No critical nonconformance and less than six minor nonconformances each month.

Customer Complaint.

Periodic Inspection per

SECTION III

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND TRAINING

3.1. Government-Furnished Materials. Government-Furnished Materials (GFM), Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR must jointly inventory the initial stock of GFM provided not later than five calendar days prior to start of the contract. Any missing items shall be annotated on the inventory and the Contracting Officer (KO) notified in writing. The Contractor must sign a receipt for all materials provided by the Government. The Contractor must request additional materials by providing a written request to the COR at least 90 calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the Contractor must return all residual inventories to the Government.

3.2. Government-Furnished Equipment. Government-Furnished Equipment (GFE), Appendix C-2, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR must jointly inventory GFE not later than five calendar days prior to start of the contract, and annually thereafter not later than 10 calendar days before completion of the contract period, including any option periods. The Contractor and the COR must jointly determine the working order and condition of all equipment and document their findings on the inventory. The KO must be notified in writing when equipment is missing or not in working order. The Contractor must sign a receipt for all equipment provided by the Government. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement must be elevated to the

KO.

3.2.1. The Contractor must submit requests for additional or replacement GFE to the COR. Such requests must be submitted in writing and specify the reason for the replacement request. The Contractor must turn in GFE approved for replacement or repair.

3.3. Government-Furnished Facilities. Government-Furnished Facilities (GFF), Appendix C-3, have been inspected for compliance with the Occupational Safety and Health Administration (OSHA) and Host Nation Law.

Should a hazard be identified, the Government corrects hazards according to the base-wide Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. Compliance with the OSHA and other applicable laws and regulations for the protection of personnel is exclusively the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modification of the facilities performed by the Contractor at its expense, the Contractor must furnish the KO and COR documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the KO. The Contractor must initiate all paperwork to effect modifications. The Contractor must return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities must only be used in performance of this contract. NOTE: NAVFAC is the Navy contracting command responsible for all facilities/construction requirements. No facilities/construction work will be procured under this contract.

3.4. Government-Furnished Services.

3.4.1. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies and contingency operations.

3.4.2. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.4.3. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.4.4. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.5. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.4.6. Grounds Maintenance. Except where the PWS designates maintenance to the Contractor, for example, clearing snow, ice and cutting grass.

3.4.7. Mail Service. Includes: collecting, accepting, sorting, routing, and delivery of official mail.

3.4.8. Police Services. Includes maintaining law and order, traffic management, vehicle decals, and parking pass services, as well as Force Protection inspections.

3.4.9. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.10. Safety Services. Includes operation of safety programs, educational support, and promotional efforts.

3.5. Government-Furnished Training.

3.5.1. Government personnel will provide initial familiarization training at NAS Jacksonville to Contractor personnel for the first 15 calendar days of the contract performance period. During this period, the Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform Passenger Terminal Services as defined in this PWS.

3.5.1.1. The Station Manager must attend a daily meeting with the COR to review training progress. Training may be terminated in less than 15 calendar days if agreed to in writing by the Contractor and Government.

3.5.2. The Contractor must designate in writing to the KO and COR records management and publications library management, who will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor.

3.5.3. Training requirements must be coordinated with the COR.

SECTION IV

4. GENERAL INFORMATION. The Contractor must provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as Government Furnished Materials, Equipment, Facilities, Services, and Training), as required, to perform AMC Gateway Passenger Services as defined in this PWS, in support of the DTS.

4.1. Contractor Personnel.

4.1.1. The Contractor must provide resumes for Key Personnel; a Station Manager, Alternate Station Manager(s), and any future replacements; who must be responsible for the performance of the work. Any future replacement or substitution of Key Personnel shall have equal to or higher qualifications than the one being replaced. The name of these persons must be designated in writing to the COR 10 workdays prior to the contract performance start date.

The Station Manager and Alternate Station Manager(s) must each have a minimum of five years recent experience (within the last seven years) managing a similarly sized passenger terminal, to support flight and passenger workload in Appendix D.

4.1.1.1. The Station Manager/Alternate Station Manager(s) must have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.1.2. The Station Manager/Alternate Station Manager(s) must be present on the work site during hours of operation; and, shall read, write, speak, and understand English in order to communicate effectively.

4.1.1.3. The Station Manager/Alternate Station Manager(s) must at a minimum attend base logistics, transportation, deployment/redeployment, and safety meetings.

4.1.2. The Contractor must meet with the KO, COR, and other Government personnel as required by the KO.

4.1.2.1. The Contractor shall provide Key Personnel who are qualified for their positions and able to read, write, speak, and understand English in order to use technical manuals/references, and communicate effectively in performance of their duties. The Contractor must notify the COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4.1.3. The Contractor must ensure a sufficient number of Contractor personnel retain, as applicable, current and valid certificates, identification cards, licenses, badges, and clearances prior to commencing performance and to fulfill the requirements of the PWS for the duration of the contract.

4.1.3.1. The Contractor must provide the KO, COR, AMC Program Manager and Government Trusted Agent (TA) an initial list (excel spreadsheet) approved in writing/e-signature by the Station Manager, of Contractor personnel not later than the contract performance start date and provide an updated list within 24 hours of the employment and/or termination of Contractor personnel. This list must include, at a minimum, the following information: - Name, (last, first, middle initial)

- Primary position title

- On-site employment date and termination date

- Social Security Number (Equivalent ID Number)

- Level of investigation/security clearance as well as date of approval date

4.1.4. Contractor personnel must present a neat uniform appearance and be easily recognizable as Contractor personnel. Contractor personnel must wear commercial airline equivalent clothing (appropriate for the specific functions performed) bearing the name of the company and person.

4.1.4.1. The Station Manager/Alternate Station Manager(s) nametag must identify their position.

4.2. Hours of Operation. The Contractor must staff the ATOC function Monday through Friday, 0600-2200. All other functions must be staffed and services provided 0730-1630 Monday through Friday. The Contractor must staff functions as required to meet AMC Contracted Commercial or Organic Aircraft Passenger Patriot Express/Rotator Missions, whether within or outside of the established operating hours. The Contractor must staff functions as required to meet specific mission requirements outside of these established operating hours. The Contractor must anticipate that approximately 10% of the annual workload (excluding AMC Patriot Express/Rotator) and performance requirements will fall outside the established operating hours. Typical 12-month summary of total workload contained in Appendix D-1 and D-2. The Contractor must provide the KO, COR, AOC, and Air Terminal Base Operations with the means/information needed to contact the Station Manager or Alternate Station Manager(s) 24 hours a day.

4.2.1. These services are considered to be operationally mission essential as defined in DFARS 237.7602(a).

4.3. Training. The Contractor is responsible for all Contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and pay all costs incurred for training required by this PWS for the duration of the contract.

4.4. Safety. The Contractor must comply with the latest applicable federal, and installation policies, regulations, management plans, and requirements, regarding occupational safety and health.

The Contractor must:

4.4.1. Ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. The Government Safety Program Manager may conduct periodic, and no-notice visits to the Contractor work site.

Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established policies, regulations, management plans, and requirements are not being met.

4.4.1.1. Properly wear appropriate Personal Protective Equipment (PPE).

4.4.2. Be responsible for the environmental compliance with recycling and resource recovery programs, pollution prevention, environmental compliance, clean-up and disposal of hazardous materials, and programs aimed at management and control of hazardous materials as well as the proper storage of any hazardous material used by the Contractor.

4.4.2.1. Notify the Base Spill Response Team IAW local procedures, in the event of a hazardous waste incident/spill (regardless of cause/fault).

4.4.2.2. In the event that a regulatory agency assesses a monetary fine against the Government for violations caused by Contractor negligence, the Contractor must reimburse the Government for the amount of that fine and all other costs related to the violation.

4.4.3. Report hazards which cannot be eliminated immediately to the COR.

4.4.4. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within 30 minutes and provide them a synopsis of the incident.

4.4.4.1. Deliver a written incident/accident report to the COR, Air Operations Safety Officer, and AMC PAR within 24 hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.5. Security. The Contractor must comply with the latest applicable DoD and installation, instructions, regulations, management plans, and requirements, regarding Operational, Physical, and Communications Security as well as the Security Escort and Anti-terrorism/Force Protection Programs.

The Contractor must:

4.5.1. Designate an employee to serve as the Contractor’s Security Representative. Within three workdays after contract award, the Contractor must provide to the requiring activity’s Security Manager and the KO, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative must be the primary point of contact on any security matter. The Contractor’s Security Representative must not be replaced or removed without prior notice to the KO and Command Security Manager.

4.5.2. Ensure Contractor personnel employed to perform contract requirements meet one of the following: a) have a successfully completed Tier 1 investigation or superior Clearance; b) have a Tier I or superior Clearance on file in Mission Partner Identity, Credential, and Access Management (MP-ICAM) c) have an open Tier I investigation or superior Clearance and been granted Interim Access by the designated Government Trusted Agent.

4.5.3. Use the visitor certification program in Defense Information System for Security (DISS) or Visit Authorization Request (VAR) to provide Contractor personnel (who possess a current Tier 1 investigation or superior Clearance) investigation status documentation to NAS Jacksonville Security Manager and COR.

4.5.4. Non-Public Information. In performance of this contract, the Contractor may have access to sensitive, nonpublic information. The Contractor agrees (a) to use and protect such information from unauthorized disclosure IAW Directive-Type Memorandum (DTM) 08-027 - Security of Unclassified DOD Information on Non-DOD Information Systems, 31 July 2009; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government Program Manager before disclosing/discussing such information with a third party;

(d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Contractor performance; and (e) to advise the KO and/or COR of any unauthorized release of such information. Upon request, the Contractor shall have its employees assigned to this contract execute a nondisclosure agreement for delivery to the Government. The Government will require Contractor personnel to sign a non-disclosure statement to protect non-public information of other Contractors and/or the Government.

4.5.5. Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type Memorandum (DTM) 08-006 – DOD Implementation of Homeland Security Presidential Directive – 12 (HSPD-12), or its subsequent DOD instruction, directs implementation of HSPD-12.

4.5.5.1. This directive applies to Contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a Department of Navy (DON) or DOD computer/network/system to perform certain unclassified sensitive duties. This directive also applies to Contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Position, as advised by the command security manager. It is the responsibility of the command/facility where the work is performed to ensure compliance.

4.5.5.2. Each Contractor employee providing services at a Navy Command under this contract is required to obtain either a DOD CAC, a DON alternate token, and/or alternate authorized means of identification IAW local access requirements. Additionally, depending on the level of computer/network access, the contract employee will also require a favorable background check or investigation.

4.5.5.2.1. All Contractor employees working at a federally controlled base, facility or activity under this directive require a CAC and/or alternate authorized means of identification IAW local access requirements. When access to a base, facility or activity is required Contractor employees must in-process with the Navy Command’s Security Manager upon arrival to the Navy Command and must out-process prior to their departure at the completion of the individual’s performance under the contract.

4.5.6. In accordance with SECNAV M-5510.30, Contractor employees who require access to DON or DOD networks are categorized as Information Technology (IT)-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include PHI. All Contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. Contractor employees requiring privileged or IT-I level access (when specified by the terms of the contract) require an SSBI which is a higher-level investigation than the Tier II.

4.5.6.1 Access to IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the Contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

4.5.6.2. When required to maintain access to required IT systems or networks, the Contractor must ensure that all employees requiring access complete annual Information Assurance (IA) training and maintain a current requisite background investigation in accordance with local policies, status of forces and defense cooperation agreements, and/or overarching directives. The Contractor’s Security Representative must contact the Command Security Manager for guidance when reinvestigations are required.

4.5.6.3. The Navy Command's Security Manager may authorize issuance of a CAC card or Alternate Token and grant interim access to a DON or DOD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. In cases where Foreign Nationals will require system access local policies, status of forces and defense cooperation agreements, and access waivers will be adhered to. All contractor personnel must have a favorable investigation and/or background check results.

4.5.6.4. The potential consequences of any requirement under this directive including denial of physical or system access in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors must plan ahead in processing their employees and subcontractor employees. The Contractor must insert this directive in all subcontracts when the subcontractor is permitted to have physical access to a federally controlled facility. This directive will also be included when physical and/or logical access to a federally controlled information system, network, or repository of government information is given.

4.5.6.5. The Contractor must designate an employee to serve as the Contractor’s Security Representative. Within three working days after contract award, the Contractor must provide to the Navy Command’s Security Manager and the KO, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative must be the primary point of contact on all security matters. The Contractor’s Security Representative must not be replaced or removed without prior notice to the KO and Command Security Manager.

4.5.7. Contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DOD computer/network, to perform unclassified non-sensitive and sensitive duties, as well as those Contractor employees who access Privacy Act and PHI, provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Positions will comply with local, regional, and overarching background investigation/check requirements. To obtain a favorable determination for assignment to a National Security Position and ensure continuing authorization for an employee to access Privacy Act information on a DOD unclassified computer/network, at a minimum each Contractor employee must have a favorably completed Host Nation Agency Check which serves as the approved equivalent to the U.S.

Tier I back-ground investigation requirements, U.S. Tier I investigation, U.S. Secret Clearance; favorably adjudicated background investigation as determined by the Office of Personnel Management (OPM), or an authorized favorable background investigation/check as stated in local status of forces and defense cooperation agreements, access waivers, and/or local polices. Each Contractor employee is required to complete either:

• SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

• Collection of digitally scanned fingerprints

• Original Signed Release Statements

OR

• An authorized background investigation/check as determined by local policies and procedures in accordance with overarching directives or status of forces and defense cooperation agreements.

4.5.7.1. Failure to provide the required documentation for background investigation processing, or documentation showing a favorably adjudicated investigation IAW local policies, at least 30 days prior to the employee’s start date shall result in a delay of the employee’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 5 years or in accordance with waivers and/or SOFAs) throughout the contract performance period. The Contractor’s Security Representative must contact the Command Security Manager for guidance regarding local reinvestigations procedures.

4.5.7.2. Regardless of their duties or IT access requirements all Contractor employees must in-process with the Navy Command’s Security Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the employee’s performance under the contract. Employees requiring IT access must also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System Authorization Access Request-Navy (SAAR-N) form is required for all employees accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the employee’s start date. Failure to provide the required documentation at least 30 days prior to the employee’s start date must result in delaying the employee’s start date.

4.5.7.3. The Contractor must ensure that each contract employee requiring access to IT systems or networks complete annual IA training and maintain a current requisite background investigation. Contractor employees must accurately complete the required investigative forms prior to submission to the Navy Command Security Manager.

The Navy Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the OPM. Suitability/security issues identified by the Navy may render the Contractor employee ineligible for the assignment. An unfavorable determination made by the Navy is final (subject to SF-86 appeal procedures) and such a determination does not relieve the Contractor from meeting any contractual obligation under the contract. If the Contractor employee already possesses a current favorably adjudicated investigation, the Contractor must submit a Visit Authorization Request (VAR) via DISS or Visit Authorization Request letter. The Contractor must include the IT Position Category per SECNAV M5510.30 for each employee designated on a VAR.

VAR requires annual renewal for duration of the employee’s performance under the contract.

4.5.8. Contractor employees whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc.) and who require physical access to publicly accessible areas to perform those duties must meet the following minimum requirements:

• Must be either a U.S. citizen or a U.S. permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DOD instruction) and

• Must have a favorably completed Tier I including a Federal Bureau of Investigations (FBI) fingerprint check prior to installation access.

OR

• Must be a local national citizen and

• Must have a favorably adjudicated background investigation/check that is commensurate with local installation access policies and/or status of forces and defense cooperation agreements.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Collection of digitally scanned fingerprints

• Original Signed Release Statements

OR

• Documentation showing that an authorized background investigation/check as determined by local policies and procedures in accordance with overarching directives or status of forces and defense cooperation agreements, has been favorably completed.

4.5.8.1. The Contractor must ensure each individual employee maintains a current favorably completed background investigation IAW local policies, overarching directives or status of forces and defense cooperation agreements.

4.5.8.2. The Contractor’s Security Representative must be responsible for initiating reinvestigations as required.

Failure to provide the required reinvestigation documentation at least 30 days prior to the lapse of an employee's background investigation may result in the inability for documentation to be processed in a timely manner which could result in ineligibility for a Contractor employee to perform their duties.

4.5.9. The Contractor must report all security incidents to the KO and COR within 24 hours. The report must include the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved,

d) a narrative description of the incident which includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.6. Quality Programs. The Contractor must utilize his or her commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.7. Publications and Forms. Publications and forms which apply to the PWS are listed in Appendix B. The Government, at the start of the contract, will provide forms as identified in Appendix B and hard copies of all publications, which are not available via internet web locations. The COR will provide these web sites and will forward supplements or amendments to listed publications and forms that are not available on these web sites. The Contractor must maintain an up-to-date publications library (print, electronic, or combination thereof) ensuring applicable supplements, amendments, policy messages, memorandums, and directives associated with listed publications are properly posted. The Contractor must be guided by these publications and use these forms to the extent necessary to accomplish requirements in this PWS.

4.7.1. Supplements, amendments, policy messages, memorandums, and directives associated with listed publications may be issued from any organizational level (DoD, DON, AF, AMC, and TSA) during the life of the contract. The Contractor must immediately implement those changes that result in a decrease or no change in the contract price and notify the KO in writing of such change. The Contractor must provide a proposal for a reduction in contract price to the KO should a decrease in contract price result. The Contractor must submit to the KO a price proposal within 30 calendar days following receipt of the change by the Contractor, before implementing any change which may result in an increase in contract price. The KO and the Contractor must negotiate the change into the contract.

Failure of the Contractor to submit a price proposal within 30 calendar days following receipt of the change entitles the Government to performance according to such change at no increase in contract price (unless the time requirement is waived by the KO).

(NOTE: The CORs will perform Technical Order Distribution Administration, obtaining required Technical Orders and periodic amendments from the 437 Aerial Port Squadron Technical Order Distribution Office; and will provide these to the Contractor.)

4.8. Insurance. The Contractor must, no later than ten days prior to contract start, furnish the KO Certificates of Insurance that are current, valid, and encompass the period of performance to include the following types of coverage in amounts not less than those specified below IAW FAR Clause 52.228-5 - "INSURANCE - WORK ON

GOVERNMENT INSTALLATION (JAN 1997)". The Contractor shall procure and maintain during the entire period of performance under this contract the following minimum insurance coverage.

COVERAGE

Comprehensive General Liability: $500,000 - per occurrence

Automobile Liability: $200,000 - per person $500,000 - per occurrence $20,000 - per occurrence for property damage

Worker's Compensation: As required by federal and state workers compensation and occupational disease statutes Employer's Liability: $100,000 (Except in states where Worker’s

Compensation may not be written by private carriers).

Other as required by State Law.

4.9. Transition.

4.9.1. Transition Plan.

4.9.1.1. The Contractor must develop and submit a Transition Plan detailing the implementation process, milestones, hiring, training, and subcontracts to the COR for approval within 15 calendar days of award. This plan must reflect ability to ensure no interruption of services by guaranteeing all key personnel are qualified at award and non-key personnel are qualified by contract commencement.

4.9.2. Transition Period.

4.9.2.1. The Transition Period is divided into a Pre-commencement Transition Period and a Post Commencement Transition Period.

4.9.2.1.1 Pre-Commencement Transition Period, beginning not later than 15 days before commencement and ending at contract commencement date for base period of performance (POP).

4.9.2.1.1.1. During the Pre-Commencement Transition Period, incoming contractor, if other than incumbent, must be permitted access to all contractor occupied Government Furnished Facilities not later than 15 days prior to commencement of base POP. Access is provided to facilitate familiarization with personnel, equipment, reporting requirements, procedures and other conditions as necessary to ensure uninterrupted services upon contract start date.

4.9.2.1.1.2. The incoming Contractor must work directly with the incumbent service provider, who retains full operational responsibility under FAR Clause 52.237-3 until the Pre-commencement Transition Period concludes.

4.9.2.1.1.3. Incoming contractor must assume 100% responsibility for all AMC terminal passenger operations following at conclusion of Pre-commencement Transition Period.

4.9.2.2. Post commencement Transition Period, beginning at contract commencement date for base period of performance until the end of the first calendar month of the base POP.

4.9.2.2.1 Contractor must ensure all new personnel complete familiarization and specialty training for passenger processing, security screening, material handling equipment operation, ramp safety, and all other applicable topics.

4.9.2.2.2. Incoming contractor must ensure all Contractor Furnished Equipment listed in Appendix C-4 is on site and operational not later than 120 days after contract commencement date.

4.9.2.2.2.1. If the contractor requires additional time to procure aircraft boarding equipment, the contractor must submit a procurement plan to the COR. Plan must reflect ability to have aircraft boarding equipment on station not later than 120 days after contract commencement date.

4.9.2.2.3. Contractor must ensure training records for all incumbent staff retained by the contractor reflect accomplishment of applicable training.

4.10. Phase Out. The Contractor must allow access to the GFF to the follow-on Contractor…