Attachment 02 Past Performance Questionnaire.pdf

Source Selection Information - see FAR 3.104 Attachment 2

Past Performance Questionnaire

PAST PERFORMANCE QUESTIONNAIRE

Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Sigonella is currently evaluating competitive offers for Fire Training Structures and Props Maintenance Services (FTSPS). These services are integral in providing personnel qualified in state of the art firefighting tactics, technologies, fire combat systems and equipment. The live-fire training for aircraft firefighting is considered high-risk and includes environmental and personnel safety concerns. These support services are required to assist the activities in maintaining the safe and effective operating conditions and maintain configuration control for unit modifications and component replacement. The Contractor will provide Commander Navy Region Europe, Africa, Central (CNREURAFCENT) with field maintenance and training services in support of readiness objectives. The goal of these services is to provide maintenance, repairs, and training for the operator certification or recertification of training devices.

Maintenance and repair will be at OCONUS locations

You have been named as a point of contact for services previously provided by the contractor cited herein. Please provide the information requested in the questionnaire. The information you provide will become part of the source selection documentation; however, your name will not be released to any of the parties. Should you have any questions concerning this request, please contact Mr. Ben Hardy in Naples, Italy at Tel 0039 081-568-797 or e-mail at benjamin.n.hardy.civ@us.navy.mil. You may also contact Danielle Lafferty at 0039 081-568-3778 by telephone or email at danielle.v.lafferty.civ@us.navy.mil with any questions.

(To be completed by NAVSUP FLC)

Contractor:

Address:

(To be completed by person to whom questionnaire is addressed):

1. Background Information

a. Name of person completing this questionnaire and position.

Name: _______________________________________ Tel No. _______________________________________ E-mail Address: _______________________________________

b. Contract No: ___________________________

c. Description of service: ___________________________________________________________

d. Period of Performance (all years): ____________________________________

e. Total value of the contract (all years): __________________________________ mailto:benjamin.n.hardy.civ@us.navy.mil mailto:danielle.v.lafferty.civ@us.navy.mil

Past Performance Questionnaire

2. Please select a rating in answer to each of the following questions and provide comments as appropriate.

Exceptional Performance meets contractual requirements and exceeds many to the customer’s benefit.

The contractual performance of the element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the customer’s benefit.

The contractual performance of the element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

1. How would you rate the quality of services received?

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Comments: ________________________________________________________________

2. How would you rate the timeliness of the services received?

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Comments: ________________________________________________________________

3. How would you rate customer satisfaction?

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Comments: ________________________________________________________________

4. To what extent did the contractor’s performance conform to the terms and conditions of the contract?

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Comments: ________________________________________________________________

5. To what extent was the contractor reasonable and cooperative during performance (including cooperating with successor contractor, if applicable)?

Past Performance Questionnaire

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Comments: ________________________________________________________________

6. Overall evaluation comments:

Signature and Date