Attachment 001_PWS_MAMC Laundry Services.pdf

Madigan Army Medical Center Bulk Laundry Services Performance Work

Statement

TABLE OF CONTENTS

SECTIONS:

1. GENERAL INFORMATION

2. DEFINITIONS/ACRONYMS/ABBREVIATIONS

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

4. CONTRACTOR FURNISHED PROPERTY AND SERVICES

5. SPECIFIC TASKS AND STANDARDS

6. APPLICABLE DOCUMENTS, PUBLICATIONS, AND FORMS

TECHNICAL EXHIBITS:

A. PERFORMANCE REQUIREMENTS SUMMARY

B. CONTRACTOR DELIVERABLES

C. GOVERNMENT FURNISHED PROPERTY

D. STANDARD PACKAGING

ATTACHMENTS:

1. HOSPITAL LINEN LAUNDERED / YEAR IN POUNDS

2. DRY CLEANING ITEMS LAUNDERED / YEAR

3. SPECIALTY ITEMS LAUNDERED / YEAR

4. QUALITY ASSURANCE SURVEILLANCE PLAN (Under Separate File)

5. MADIGAN LINEN CART INVENTORY SHEET EXAMPLE (Under Separate File)

6. HOLIDAY LINEN LABEL (Under Separate File)

MADIGAN ARMY MEDICAL CENTER JBLM, WASHINGTON

SECTION 1 – GENERAL REQUIREMENTS

1. General. This Performance Work Statement (PWS) is for non-personal healthcare laundry and related services for Madigan Army Medical Center (MAMC) and multiple Medical Treatment Facilities (MTF) in the health service area (HSA) to include MAMC, at Joint Base Lewis-McChord (JBLM) WA, Puyallup Medical Home, Puyallup, Washington, and South Sound Medical Home, Lacey, Washington. As a performance based contract, the requirements are stated in terms of desired results with associated quality standards. Healthcare laundry services shall be performed in a manner that shall maintain satisfactory services. Laundry services are considered mission essential functions and an essential Contractor service.

1.1. Scope of Work. The Contractor shall furnish all personnel, labor, transportation, equipment, tools, supplies, training, management, administration, and services except as may be expressly set forth as Government furnished, and otherwise do all things necessary as required and necessary for the performance of Hospital Accredited Laundry for MAMC - JBLM, Washington. It is expressly agreed and understood that this contract is for non-personal services. In the event the Government elects to increase/change services, the workload requirement will be negotiated by the Contracting Officer (KO)/ Contracting Officer’s Representative (COR) for the base contract.

1.2. Period of Performance (POP). The POP is for nine (9) months from date of contract award.

1.2.1 Contracting Officer Representative (COR)/Government Point of Contract (GPOC) COR: TBD at time of award.

1.3. Commercial Standards/Advisory Recommendations. Commercial Standards and Advisory Recommendations. The following commercial standards and advisory recommendations are applicable to this effort. All work under this contract shall be accomplished in accordance with (IAW) current:

1.3.1. The Joint Commission (TJC) standards.

1.3.2. Center for Disease Control and Prevention’s Guidelines for Environmental Infection Control in Health- Care Facilities

1.3.3. Occupational Safety and Health Administration (OSHA) standards

1.3.4. Healthcare Laundry Accreditation Council (HLAC)

1.3.5. Association for the Advancement of Medical Instrumentation (AAMI) guidelines

1.3.6. Association of Laundry Management (ALM)

1.3.7. American National Standards Institutes (ANSI): ST65- 2013.

1.4. MAMC Hours of Operation. MAMC regular working hours are Monday through Friday 0700- 1700 hours. The performance of other work requirements shall be accomplished within the Government’s regular working hours unless the specific work requirement specified herein necessitates otherwise. The Contractor shall not be required to provide linen pickup services on Federal holidays. In the event a scheduled pickup falls on a Federal holiday, the Contractor shall coordinate and reschedule the pickup with the facility prior to the holiday or within two workdays following the holiday. The rescheduling of the pickup shall be agreed upon with consideration given to the holding time limitations for linen at a given location. All rescheduled holiday collections shall be accomplished in addition to normal collections for that day at no additional cost to the Government. Exceptions to the regular hours of operation are detailed in subsequent sections of this PWS. Any other work outside Government regular working hours requires prior COR/KO approval. Pickup and delivery schedules will be IAW PWS 5.1.

1.4.1. Federal Holidays. The following is a list of federal holidays:

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January Presidents’ Day, 3rd Monday in February Memorial Day, last Monday in May Juneteenth, June 19th Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas, December 25th

1.4.2. Holiday Exceptions. Any carts labeled, as “HOLIDAY LINEN” (See Attachment 6, Holiday Linen Label) will have an additional 24-hour turnaround.

1.5. Contract Experience and Key Personnel. The Contractor or subcontractor shall have experience in providing hospital laundry services. The Contractor must have gained this experience as a result of being regularly engaged in the business of providing laundry services in healthcare/patient care environments (e.g. inpatient and outpatient Medical Treatment Facilities (MTF).

Rutt, George R CIV DHA DHA CONTRACTING ACT (USA) Technical Factor 1

1.5.1. The minimum level of acceptable experience required is 36 months and must be within the previous 36 months at time of submission of proposal.

1.5.2. The laundry facility shall be HLAC certified within 30 days prior to contract award and shall maintain certification throughout the term of the contract.

1.5.2.1. Scheduled and Unscheduled Visits. Visits/Inspections may be scheduled or unscheduled during normal business hours.

1.5.3. Key Personnel. The Contractor shall assign an on-site Launder Manager (LM) and Assistant Laundry Manager that shall provide sufficient management to ensure that the requirements in this contract are met efficiently, accurately, and on time; that shall be solely responsible for MAMC Laundry. The LM shall act as the single manager to oversee and supervise staff assigned to this contract. The LM shall have full authority to act on behalf of the Contractor on all contract matters relating to the daily operation of this contract.

1.5.3.1. Certification and Experience Requirements. The LM and the Assistant Laundry Manager shall meet the following industry certification; ALM standards and certified as a Certified Laundry and Linen Manager (CLLM).

All certifications shall remain current throughout the term of the contract. The LM shall possess a minimum of three (3) years of healthcare laundry services experience. The Assistant Laundry Manager shall possess a minimum of one (1) year of healthcare laundry services experience. The key personnel shall be designated in writing to the COR and the KO not later than the contract award date. The designation letter shall include the name of the designee(s) and phone number(s) for duty hours and after duty hours.

1.5.3.2. Availability of Key Personnel. The LM or Assistant Laundry Manager shall be available to respond to the COR during normal operating hours within one (1) hour of notification. The Contractor shall provide the COR phone number for the LM and Assistant Laundry Manager for duty hours and non-duty hours. The LM and Assistant Laundry Manager shall be available during duty hours to meet with Government personnel. Such meetings will normally be held at MAMC.

1.5.3.3. Contract Service Provider CSP, with the exception of the LM and the assistant Laundry manager, shall present a neat appearance and must be recognizable. The CSP shall wear distinctive distinguishable clothing for ready identification from any other in the facility. Uniforms shall be neat, clean, and in good repair, and shall have a badge or monogram with the Contractor's name on it.

1.6. Miscellaneous CSP Requirements. The Contractor shall maintain satisfactory standards of CSP competency, conduct, appearance, and integrity and shall take such disciplinary action with respect to their CSPs as necessary. The Contractor shall provide sufficient CSPs experienced in similar operations.

1.6.1. The Contractor shall ensure its CSPs are able to read, write, and speak, and understand English in order to effectively communicate with Government personnel on all contract performance requirements.

1.7. Installation Access.

1.7.1. In-processing Requirements. Contractors are prohibited from performing services under this contract absent compliance with the in-processing requirements set forth below.

1.7.2. MTFs on military installations. The award of this contract does not bestow a right to have access to any military installation. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays. All vehicles are subject to search while on federal installations pursuant to current directives. Although delays due to the Government cannot be held against the Contractor, the Contractor shall ensure planning for pickups and deliveries are scheduled as to allow time for these inspections. Any violation of installation regulation, state or federal statute may result in the termination of the privilege to enter one or more military installations.

1.7.3. Access and General Protection/Security Policy and Procedures. All Contractor and associated sub- Contractors CSPs shall comply with installation access policy AR 385-10, “The Army Safety Program”. The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office (PMO), Director of Emergency Services or Security Office by following MAMC Regulation 190-2, and AR 380-67, “Personnel Security Program “. CSPs shall comply with

Technical Factor 2 all personal identity verification requirements (CFR clause 52.204-9, Personal Verification of Contract Personnel) as directed by Department of Defense (DOD), Headquarters, Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes. The Contractor shall provide all information required for background checks EID Passport, INC. (Rapid Gate), prior to starting work to meet installation access requirements as performed by installation law enforcement, Director of Emergency Services or Security Office. CSP shall not be permitted to work at the MTF until the security check has been completed.

1.7.4. For Contractors that do not require CAC but require access to a DOD facility must comply with HSPD-12 requirements. The Government will provide identification badges for Contractor personnel IAW Section 1, General Requirements and IAW MAMC Regulation 190-2, “Security Identification Badge”.

1.7.4.1. Visitor Passes. When necessary, the Contractor shall submit in writing the names of requested visitors to the COR. The request shall be submitted five (5) business days prior to arrival date (See Exhibit B, Deliverables, Section 4.). The CSPs shall wear the Rapid Gate badge on the upper front of their outer clothing whenever visiting or working within the facility buildings. The Contractor will be notified in advance of changes to pass, badge or vehicle requirements.

1.7.5 The Contractor shall return all issued installation badges and/or access passes to the COR when the contract is completed or when a contract CSP no longer requires access to the installation or the facility.

1.7.6. Removal from Work Site. The KO or COR may request the Contractor immediately remove a CSP from the work site when it is determined that the CSP’s behavior is contrary to the public interest, inconsistent with the best interests of security, or is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the facility and its population.

1.8. General Protection/Security Policy and Anti-Terrorism (AT Level 1) Requirements

1.8.1. AT Level I Training. This standard language is for Contractor CSPs with an area of performance within an Army controlled installation, facility or area. All Contractor CSPs, to include subcontractor CSPs, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract award (See Exhibit B, Deliverables, Section 1. And 3.) or effective date of incorporation of this requirement into the contract, whichever is applicable. New CSPs must be trained within 30 calendar days of their reporting for duty and annually thereafter. The Contractor shall submit certificates of completion for each affected CSP and subcontractor CSP, to the COR/KO, within 30 calendar days after completion of training by CSPs and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.8.2. iWATCH Training. The Contractor and all associated sub-Contractors shall brief all CSPs on the local iWATCH program. This locally developed training will be used to inform CSPs of the types of behavior to watch for and instruct CSPs to report suspicious activity to the COR. The Contractor shall submit documentation of iWATCH training completion to the COR within 30 calendar days after contract award. New CSPs must be trained within 30 calendar days of their reporting for duty. The Contractor shall report IWATCH training of new hires with monthly training reports (See Exhibit B, Deliverables, Section 1.).

1.8.3. OPSEC program. The Contractor shall develop an OPSEC Standing Operating Procedure Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The Contractor shall implement OPSEC measures as ordered by the commander. In addition, the Contractor shall have an identified certified Level II OPSEC coordinator per AR 530-

1. Per AR 530-1 Operations Security, the Contractor CSPs must complete Level I OPSEC Awareness training.

New CSPs must be trained within 30 calendar days of their reporting for duty and annually thereafter. The Contractor shall report OPSEC training of new hires with monthly training reports (See Exhibit B, Deliverables, Section 1. And 3.).

1.9. Training.

1.9.1. The Contractor shall maintain a training program and documentation of training records. Training shall consist of initial orientation and continuing education for all of its CSPs, The Contractor shall provide a monthly, written training report of training conducted, and shall include dates of training, names of CSPs in attendance, and http://jko.jten.mil/ subjects of training, to the COR not later than 5th calendar day of each month (See Exhibit B, Deliverables, Section 2.). The Contractor shall provide a copy of all scheduled lesson plans to the COR/KO at least 30 calendar days prior to the training date (See Exhibit B, Deliverables, Section 4.). The Contractor shall provide, at a minimum, the following CSP training:

NOTE. The Government will at times observe the Contractor’s training program.

a. A general orientation for basic infection control concepts

b. Proper use and handling of laundry cleaning supplies and equipment

c. Familiarization with applicable federal, state, and local regulations/ requirements

d. Hazard communication, including location and access to the Safety Data Sheets (SDS)

e. Use of personal protective equipment (PPE)

f. Compliance with Occupational Safety and Health Administration (OSHA)’s Bloodborne Pathogen

Standard 29 CFR 1910.1030

g. Risk of exposure to blood or other potentially infectious materials

h. Orientation on the provider’s Exposure Control Plan

i. Universal Precautions

1.10. Health Requirements. CSPs shall meet all health requirements under this contract. The following requirements are, except where otherwise indicated, considered the minimum essential for performance of this contract:

1.10.1. CSPs working on MAMC laundry services shall be properly screened and medically cleared (to include required immunizations) with proper and complete documentation prior to contract award date and on an annual basis thereafter. Medical clearances or Contractor Health Certificates issued by a source approved by the state shall be maintained by the Contractor for each CSP and available for Government inspection by the COR/KO at all times, upon request. The Contractor shall submit copies of medical clearances and health certificates for each CSP to the COR for Government inspection, upon request (See Exhibit B, Deliverables, Section 4.).

1.10.2. The following immunizations, to include pre-employment screenings, shall be considered the minimum requirements essential for performance under this contract.

1.10.2.1. Tuberculosis screening shall follow the MEDCOM Regulation 40-64, “Tuberculosis Surveillance and Control Program”, and the MAMC Regulation 40-128, “Tuberculosis Detection and Exposure Control Program”, to include 2 step purified protein derivative (PPD), if necessary. The Contractor shall ensure CSPs receive TB testing whenever CSPs are working in an environment in which DOD Contractors are required to undergo this testing.

1.10.2.2. Intradermal purified protein derivative (IPPD) (Mantoux Intermediate Strength Purified Protein Derivative 5 Tuberculin units (PPD 5-TU)), unless contraindicated, CSPs shall have documentation of IPPD test results not older than 12 months. CSPs with undocumented or expired IPPD test results shall not be permitted to work within the MAMC MTFs as determined by the MAMC Occupational Health Nurse. IPPD retesting of all CSPs shall be required every 12 months throughout contract duration.

1.10.2.3. CSPs with positive tuberculin reactions shall have documentation of chest-x-ray results not older than 12 months. CSPs with undocumented or expired chest x-ray results shall not be permitted to work within the MAMC MTFs as determined by the MAMC Occupational Health Nurse. Chest x-ray retesting of positive tuberculin reactors shall be required every 12 months, or as needed if symptomatic, as determined by MAMC Occupational Health Nurse.

1.10.2.4. Mumps, Rubella, and Varicella Screening.

1.10.2.4.1. Screening tests for the presence of Rubella, Mumps and Varicella antibodies shall be performed, and individuals with non-protective titers shall be immunized.

1.10.2.4.2. If a CSP has had screening tests for the presence of Rubella, Mumps and Varicella antibodies and can obtain a statement from a physician or authorized official attesting to the fact that the CSP has a protective Rubella, Rubella, Mumps and Varicella titers, the immunizations shall not be required.

1.10.2.5. Hepatitis B Vaccination (HBV). The Contractor shall comply with the HBV requirements in OSHA Standard 29 CFR 1910.1030, Bloodborne Pathogens for all CSPs.

1.10.2.6. All CSPs are required to have an annual influenza immunization.

1.11. Health and Safety Plan. The Contractor shall comply with OSHA standards as a minimum level of safety and develop a plan that describes effective procedures for CSP protection. At a minimum, the health and safety plan shall address the following PWS specific health and safety requirements. Contractor shall submit a health and safety plan not later than 14 calendar days after contract award date. The Contractor shall submit a revised Health and Safety Plan to the COR within 30 days of any updates or changes (See Exhibit B, Deliverables, Section 1. And 4.).

1.11.1. The Contractor shall have and maintain an Exposure Control Plan fully compliant with OSHA Bloodborne Pathogen Standard (29 CFR 1910.1030) a copy of this document shall be made available to the COR upon request (See Exhibit B, Deliverables, Section 4.).

1.11.2. The Contractor shall comply with the OSHA Hazard Communication Standard (29 CFR 1910.1200 HCS 2012) and MAMC Regulation 385-2 Hazard Communications Program.

1.12. Laundry Procedures Manual. The Contractor shall submit a written procedures manual to the COR and KO not later than 15 calendar days after contract award. As necessary, the Contractor shall update/revise the Laundry Procedures Manual and submit the updated/revised document to the COR/KO for review before implementation and not later than 30 calendar days after feedback form the Government (See Exhibit B, Deliverables, Section1. and 4.).

1.13. Quality Control (QC).

1.13.1. Quality Management Standard. The contract shall maintain HLAC certification throughout the contract period.

1.13.2. Quality Control Program (QCP). The Contractor shall maintain a complete QCP IAW all applicable commercial standards, advisory recommendation, federal, state, county, and MAMC policies, procedures, and regulations as identified in this PWS. The Contractor shall provide procedures to identify, prevent, and ensure non-performance of services does not occur.

1.13.3. Quality Control Plan. The QC Plan shall demonstrate how the Contractor intends to ensure quality performance during the contract POP. The Contractor shall maintain a QC Plan that includes performance metrics.

The QC Plan shall describe the quality management surveillance methodology and approaches used under this contract. The Contractor shall submit a written QC Plan to the COR and KO not later than 30 calendar days after contract award (See Exhibit B, Deliverables, Section 1.).

1.13.4. The Contractor shall update/revise the QCP, as necessary, and submit the updated/revised QCP to the COR and KO not later than seven (7) calendar days for review/comments prior to implementation The final updated/revised QC Plan shall be incorporated into the contract by reference as a compliance document (See Exhibit B, Deliverables, Section 4.).

1.13.5. Quality Control Inspection Report. The Contractor shall submit a monthly written report to the COR and KO not later than five (5) business days of each month of Contractor inspection results and actions in process to improve quality (See Exhibit B, Deliverables, Section 2.).

1.14. Contingency Plans. Contingency services are unforeseen circumstances to include, but not limited to, labor disputes and emergent conditions, that may occur and are not included in the contract price. The Contractor shall provide a contingency plan to continue performance of service without interruption or degradation in the quality of services. This shall be submitted to the COR upon request (See Exhibit B, Deliverables, Paragraph 4.)

1.14.1. Laundry Service Interruptions. If any scheduled laundry delivery must be changed, the Contractor shall notify the COR telephonically and in writing within one (1) hour of change (See Exhibit B, Deliverables, Section 4.)

1.14.2. Inclement Weather Schedule. All linen shall be collected and delivered as scheduled during inclement weather unless prior approval for delay is received prior to delivery date, only in cases of particularly severe weather, such as heavy snow, heavy rain, etc.

1.14.3. Mobilization. In the event of mobilization, which may require services beyond the Contractor’s capability, the Contractor shall advise the COR/KO immediately of the capability and additional volume which the Contractor can obtain from the local civilian community. In the event the Contractor is not able to meet the Government’s requirements, the Government reserves the right to obtain services from military laundry units, other Department of Defense agencies, or other commercial sources.

1.14.4. Environmental or Manmade Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the COR/KO immediately, as directed by the COR/KO. The Government reserves the right to obtain services from other sources in the absence of such action.

1.14.5. Public Health Emergencies. In the event of a public health emergency, to include but not limited to pandemics, declared global, national, or local public health emergencies, Contractor shall determine a feasible alternative method of providing services and make recommendations to the COR/KO immediately, as directed by the COR/KO. The Government reserves the right to obtain services from other sources in the absence of such action.

1.14.6. Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service shall not be terminated. The Contractor shall provide the COR/KO his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event a labor dispute is threatened, the Contractor shall immediately notify the COR/KO. In case of a strike or other labor dispute interferes with timely contract performance, the Contractor shall immediately notify the COR/KO and initiate action under the Contingency Plan.

1.15. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings, the KO shall apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of issues/concerns, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

SECTION 2 – DEFINITIONS, EXPLANATIONS AND ACRONYMS

2. DEFINITIONS AND EXPLANATIONS. The following terms used throughout this PWS will have the following meanings.

2.1. Acceptable Quality Level (AQL). The maximum number of defects in a lot, wherein performance will still be considered satisfactory. The AQL is allowable leeway or variance from a standard before the Government will reject the line-item service resulting in the issuance of a Contract Discrepancy Report (CDR). An AQL does not say that the Contractor may knowingly offer defective services. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the defective performance does not exceed the AQL, the Government will not reject the line-item service. However, the Contractor shall re-perform the defective service when directed (at no additional cost to the Government).

2.2. ADVISORY DOCUMENTS. Directives the Contractor may use for information and guidance, and which are not binding for compliance.

2.3. ADVERSE CONDITION. An item received from MAMC in a state beyond serviceability as determined by the contract. The KO resolves disputes.

2.4. ALTERNATE CONTRACTING OFFICER REPRESENTATIVE (ACOR). An individual designated in writing to assume the duties and responsibilities for this contract in the absence of the COR.

2.5. ANNUAL INVENTORY. Madigan’s complete inventory of Government owned linen.

2.6. BLOODBORNE PATHOGEN STANDARD. The Occupational Safety and Health Administration (OSHA) standard to eliminate or minimize occupational exposure to Hepatitis B Virus (HBV), Human Immunodeficiency Virus (HIV), and other blood borne pathogens.

2.7. CLEAN. Finished linen articles that are dry, free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, insects, etc. Spots and stains are removed where practical without damaging the fabric.

2.8. CONTAMINATED LAUNDRY. All soiled laundry is categorized as contaminated. In accordance with the “Infection Prevention Control” Section of the Guidelines for Healthcare Linen Service 2003, the Contractor is responsible for proper handling of contaminated laundry.

2.9. CONTRACT DISCREPANCY REPORT (CDR). A formal written documentation of Contractor non-performance or lack of performance for contracted work. A CDR formally notifies the Contractor of unsatisfactory performance that will result in deductions unless the Contractor can provide objective evidence to mitigate these deductions.

2.10. CONTRACT MODIFICATION. Any written alteration in the specification, contract period, price, quantity, types of laundry, or other contract provisions of the existing contract.

2.11. CONTRACTING OFFICER (KO). The Contracting Officer is the only individual who has the authority to enter into, administer, and/or terminate contracts. The KO is the exclusive Government official authorized to execute changes and authorize deviations or variations from the contract.

2.12. CONTRACTING OFFICER REPRESENTATIVE (COR). The medical facility staff member who has been designated in writing as the authorized representative of the KO acting within the limits of their authority. The COR advises the KO on matters relating to this contract, is responsible for quality assurance, inspections, surveillance documentation, verifies completion of the work, and certifies invoices related to completed work. The COR is not authorized to award, agree to, or sign any contract or modification thereto, or in any way obligate the payment of money by the Government. A copy of the letter of designation will be provided to the Contractor.

2.13. CONTRACTOR. The Contractor as used herein refers to both the prime Contractor and any subcontractors to the prime Contractor. The Contractor shall be responsible for ensuring that subcontractors comply with the provisions of the contract.

2.14. CONTRACTOR QUALITY CONTROL PROGRAM. A methodology by which the Contractor attempts to assure the MTF that expected services are provided. The methodology must be in writing.

2.15. CORRECTIVE ACTION. Acts taken by the Contractor to correct a deficiency and identify the cause(s) of the deficiency so as not to repeat them.

2.16. DAMAGE. Chemical, or physical damage which may shorten the life of the goods while being processed.

Damage may occur at any time, by any party involved.

2.17. DEDUCTION. A monetary deduction that will be subtracted from the Contractor's invoice for non-compliance with contractual and quality requirements in accordance with the Contract.

2.18. DEFECT, DEFICIENCY AND DISCREPANCY. Includes each instance of non- compliance with a contract requirement or standard. A deficiency is caused by nonperformance or poor performance. Each deficiency (discrepancy) is subject to either Contractor re-performance or deductions.

2.19. DRY CLEANING. A cleaning process for textiles using a chemical solvent other than water that is used to clean fabrics that degrade in water, and delicate fabrics that cannot withstand the agitation of a washing machine and clothes dryer.

2.20. DRY WEIGHT. Amount of cleaned processed linen that is dry to the touch.

2.21. DRYNESS AND SOFTNESS. Fluff dry items (tumble work) such as bath towels, hand towels and blankets are completely dry and soft.

2.22. FEDERAL HOLIDAYS. Refer to Section 1, Paragraph 1.4.1.

2.23. FINISH. Items such as doctor coats, smocks, trousers, slacks, tunics, coveralls, uniforms, chef coats, and other wearing apparel must be machine finished, so that all surfaces are visibly smooth and wrinkle free. There should be no rough spots. These items should retain their original shape and size to the extent possible, depending on the type of fabric and the shrinkage percentage.

2.24. FLAT WORK. Flat work is finished laundry items that are machine pressed, folded, tied, or wrapped in bundles. Flatwork finished articles include sheets, infant shirts, pillowcases, surgical wrappers, bath towels and hand towels.

2.25. GOVERNMENT FURNISHED PROPERTY. Government furnished property provided to the Contractor for use in fulfilling the terms of this contract only, must be maintained by the Contractor, returned to the Government at contract conclusion and or termination and any damaged reported to the COR during the contract.

NOTE. Laundry Carts and linen are Government Owned.

2.26. GUIDELINES FOR HEALTHCARE LINEN SERVICE 2003. Published by the “Joint Commission on Healthcare Laundry”, a national organization dedicated to improving the care, safety, and treatment of patients in health care facilities by demonstrating their professionalism in undergoing continuous self-evaluation of performance.

2.27. HANGERS. Shall be of sufficient strength and size to hold linen articles without sagging or breaking during transit or normal use. Hangers shall be of a type that do not stain garments and leave no rust. Hangers shall be recycled and returned to the Contractor to be reused on this contract.

2.28. HEALTHCARE LAUNDRY ACCREDITATION COUNCIL (HLAC). Industry council that provides an inspection and accreditation process that recognizes those laundries that meet high standards for processing healthcare textiles. An independent third party inspects and scores the facility on the findings.

2.29. HEALTHCARE ASSOCIATED INFECTION (HAI). Illness acquired during the course of receiving treatment for other conditions within a healthcare setting.

2.30. INFECTION PREVENTION CONTROL COMMITTEE (IPCC). A designated group of hospital staff responsible for monitoring the total infection prevention control program within the medical facility (Laundry is considered part of the total infection prevention control responsibilities by the TJC and The Surgeon General.).

2.31. INFECTION PREVENTION AND CONTROL OFFICER (IPCO). A designated hospital staff member, responsible for monitoring the Infection Prevention and Control Program (IPCP) within the MTF. This individual is responsible for IPCP on all contracts that affect the hospital, patients and staff.

2.32. JOINT COMMISSION (TJC). A national organization dedicated to improving the care, safety, and treatment of patients in health care facilities, and publishers of the Joint Commission on Accreditation Manuals.

2.33. KEY PERSONNEL. Key personnel consist of the Laundry Manager, Assistant Laundry Manager and Supervisors.

2.34. LAUNDERING. The process by which soiled fabric items are cleaned and treated including mechanical action in appropriate water temperature with solutions of detergents, other additives, ironing and pressing. These additives include bleaching, rinsing, chemical rinse (sour, fabric softener, hydrogen peroxide, ozone and any other agent for controlling the growth of microorganisms, such as molds and bacteria) and starching. The appropriate products and procedures shall be determined by the Contractor (and by industry standards) for the various types of fabric and nature of soil, provided labels are intact and the fabric is clearly identified.

2.35. LAUNDERED ARTICLES. Shall be in serviceable condition. Washing, extracting and tumble-drying procedures shall ensure that the washed items are restored to its intended appearance. Each item is to be entirely clean, thoroughly dry, and free of lint. Flatwork shall be machine finished so that surfaces are smooth and free of wrinkles.

2.36. LAUNDRY MANAGER. Contractor’s Laundry Manager shall oversee the management of the laundry facility.

2.37. LOST. Linen not returned within 24 hours of scheduled delivery date. Articles found in the laundry by Contractor staff.

2.38. MEDICAL TREATMENT FACILITY (MTF). The collective term that refers to the integrated systems for medical, dental, veterinary, off post clinics and other healthcare services at Madigan Army Medical Center.

2.39. MANDATORY DOCUMENTS. Directives the Contractor is obligated to comply with the duration of the contract.

2.40. PERFORMANCE REQUIREMENTS SUMMARY (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to ensure the Contractor meets contract performance standards.

2.41. PERSONAL PROTECTIVE EQUIPMENT (PPE). A variety of barriers used alone or in combination to protect mucous membranes, skin, and clothing from contact with infectious agents. PPE includes gloves, masks, respirators, goggles, face shields, and gowns.

2.42. PLASTIC WRAP. Plastic wrap shall be of sufficient strength to hold linen without bursting or tearing during transit and normal handling.

2.43. PROCESSING. All soil, spots, and stains are removed during laundering without damage to fabric.

2.44. QUALITY. The Standard of Cleanliness of an Area. This is measured by the Contractor’s compliance with

Government mandated standards or service outputs.

2.45. QUALITY ASSURANCE (QA). A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to technical requirements; and satisfactory performance is the end result.

2.46. QUALITY ASSURANCE EVALUATOR (QAE). A Government inspector of Contractor performance.

2.47. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency, parameters, inspection checklists and other information that the COR will have to provide effective QA.

2.48. QUALITY CONTROL (QC). The actions taken by the Contractor to control the services, so they meet the specifications and requirements of the contract.

2.49. RAGOUT – Government linen that is no longer serviceable (e.g. holes, rips, tears, stains).

2.50. RANDOM SAMPLING. A methodology of selecting areas to be inspected which guarantees that no prejudicial factors pre-dispose one area to be inspected over another. The methodology used is:

2.51. "Sampling with Replacement" meaning that an area once selected, is returned to the pool, and could be selected again with infinite frequency

2.52. REGULATED MEDICAL WASTE (RMW). Waste generated in the diagnosis, treatment, or immunization of human beings or animals that is capable of causing disease or which, if not handled properly, poses a risk to individuals or a community. RMW is governed by MEDCOM Regulation 40-35, MAMC’s Infection Prevention and Control Manual Section 7.5 and OSHA’S Bloodborne Pathogens, Final Standard that provides definitions for classes of RMW.

2.53. ROUGH FINISHED ARTICLES. Includes bath towels, blankets, bathrobes, pajamas, gowns, linen bags, bouffant hats, slider sheets, and infant linen.

2.54. SANITIZED. Articles made free of dirt, lint, bacteria, and other foreign agents that will endanger health or cause infection, illness, or disease.

2.55. SHIFT SUPERVISOR. The single individual on site designated to fully represent the LM. This individual shall have full authority to act independently in an emergency or if the LM or Assistant Laundry Manager is not available telephonically.

2.56. SMELL. Articles are free of objectionable odors to include those made by chemicals or bacteria from linens that are not properly rinsed.

2.57. STANDARD OF PERFORMANCE. The desired value or measure of a performance indicator.

2.58. STARCHED AND FINISHED ARTICLES. Includes items such as; doctor coats, PA coats, smocks, tunics, trousers, slacks, chef coats, and dresses. These items are placed on separate hangers and covered with plastic.

2.59. TAILS. A condition created when flatwork is not folded evenly with the corners not meeting each other.

2.60. TYING. Bundles of the same Linen articles counted and tied with a string.

2.61. UNSERVICABLE ITEMS. See ragout.

2.62. WHITENESS AND COLOR. White fabrics are white and free of yellow or gray items or other unsightly appearance. Colors are bright and clear. No traces of washroom supplies are left in fabrics.

2.63. ACRONYMS. Commonly used acronyms are listed below. Other acronyms and abbreviations are listed in AR 310-50, Catalog of Abbreviations and Brevity Codes.

AAMI Advancing Safety in Medical Technology ACOR Alternate Contracting Officer Representative AFARS Army Federal Acquisition Regulation Supplement ALM Association of Laundry Managers AR Army Regulation AHE Association for the Healthcare Environment AQL Acceptable Quality Level CDC Center for Disease Control CDR Contract Discrepancy Report CFR Code of Federal Regulations CLIN Contract Line-Item Number CLLM Certified Laundry and Linen Management COB Close of Business COR Contracting Officer's Representative CGM Contractor General Manager CQC Contractor Quality Control DA Department of the Army DENTAC Dental Activity Command DFAS Defense Finance and Accounting Services DFARS Defense Federal Acquisition Regulation Supplement DOC Directorate of Contracting DOD Department of Defense DOT Department of Transportation EPA Environmental Protection Agency EPP Emergency Preparedness Plan FAR Federal Acquisition Regulation GFP Government Furnished Property HAI Hospital Acquired Infection HAZCOM Hazardous Communication Program HBV Hepatitis B Virus HLAC Healthcare Laundry Accreditation Council IAW In Accordance With IFI International Fabricare Institute IPCO Infection Prevention and Control Officer KO Contracting Officer LM Laundry Manager (Contractor) MASCAL Mass Casualty MEDCOM Medical Command MTF Medical Treatment Facility NFPA National Fire Protection Association OSHA Occupational Safety & Health Administration POP Period of Performance PPE Personal Protective Equipment PRS Performance Requirements Summary PHC Public Health Command PWS Performance Work Statement QA Quality Assurance QAE Quality Assurance Evaluator QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan SDS Safety Data Sheet SOP Standard Operating Procedure

TB Tuberculosis TE Technical Exhibit TJC The Joint Commission

SECTION 3 – GOVERNMENT FURNISHED PROPERTY

3. General. The Government will furnish property as specified herein to the Contractor at no additional cost to the Government. Government Furnished Property (GFP) shall be used only in the performance of the services required in this contract.

3.1. Accountability. During execution of the work, the Contractor shall protect Government property. The Contractor shall return equipment or areas damaged as a result of negligence under this contract to their original condition at no cost to the Government.

3.1.1. The Contractor shall comply with all Government rules and regulations, to include FAR 45.103, “Responsibilities and Liabilities for Government Property” and FAR 52.245-1, “Government Property”, this should also include obtaining and maintaining a property accountability system for GFP. The Contractor shall report verbally and by email all incidents of loss, damage, destruction, or theft of Government furnished property immediately to the COR and KO and submit a full written report of investigation no later than five (5) calendar days of occurrence to the COR and KO (See Exhibit B, Deliverables, Section 4.).

3.1.3. The Contractor shall safeguard GFP and take reasonable precautions to prevent fraud, waste, and abuse.

3.2.4. Replacement of Government owned Items. The Contractor shall reimburse the Government for any loss, damage, or disfigurement of items. Reimbursement to MAMC, for any damage or linen loss incurred while Government owned items are in the possession of the contractor, shall be made through the COR.

3.1.5. Lost Items. The Contractor shall return all lost articles to the COR in sealed envelopes. Personal clothes shall be washed, dried, folded and identified as personal property and charged at the current price per pound and returned to the hospital. The Contractor shall electronically notify the COR immediately when sensitive items such as credit cards, military identification cards, jewelry, money or equipment is found. Lost items shall be returned the following business day to the COR or the Government representative.

3.2. The Government will provide special mesh-colored bags for select items and these bags will remain the property of the Government. The Government will provide impervious linen bags that may be disposable or reusable, for soiled linen. The Contractor shall dispose of disposable linen bags at their facility at no extra cost to the Government.

3.3. The Government will provide loading dock scales at pickup location. The Government owned scales will be calibrated annually, with a copy of the report provided to the Contractor.

3.4. The Government shall furnish and provide standardized linen carts for the purpose of transportation of soiled and clean linen to and from MAMC.

Update as necessary

SECTION 4 – CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND SERVICES

4. General Requirements. The Contractor shall furnish all supplies, materials, tools, equipment, and vehicles not furnished by the Government under Section 3, as necessary to perform all work required under this PWS. The Contractor shall maintain a sufficient quantity of supplies and material to ensure uninterrupted healthcare laundry services during the tenure of this contract.

4.1. The Contractor shall provide:

4.1.1. Contractor Furnished Commercial Vehicles. The Contractor shall provide all commercial vehicles to support the PWS. All vehicles shall be registered, licensed, insured, and operated IAW AR 385-10, “The Army Safety Program”, AR 190-5, “Motor Vehicle Traffic Supervision”, local and JBLM traffic regulation by a licensed driver. Vehicles used in the performance of this contract shall conform to General Service Administration vehicle replacement criteria; generally, that is a combination of not more than five (5) years of age and less than 72,000 total vehicle mileage, no vehicle safety deficiencies, or visible vehicle body damage. All Contractor furnished commercial vehicles shall be maintained in a neat, presentable, and operational condition and shall meet state safety inspection standards. Any Contractor vehicles not meeting standards shall not be operated nor stored on Government installations. The Contractor shall not perform vehicle maintenance or repair on Government property.

The Contractor shall have a sign prominently displayed on the right and left side of Contractor furnished commercial vehicles with the Contractor's company name and telephone number. All vehicles are subject to search while on federal installations pursuant to current directives. Although delays due to the Government cannot be held against the Contractor, the Contractor shall ensure planning for pickups and deliveries are scheduled as to allow time for these inspections. Any violation of installation regulation, state or federal statute may result in the termination of the privilege to enter one or more military installations. Vehicle is solely the responsibility of the Contractor. The Contractor shall not be relieved of its contract responsibilities due to vehicle breakdown or failure of vehicles to operate. The contractor shall immediately notify the COR, if the vehicle is broken down, with an approximate delivery time.

4.1.2. Linen Carts for Specialty Items. The Contractor shall provide clean, covered carts to hang specialty items for transport to MAMC that will have a solid bottom for moving clean and soiled linen between the Government installation and their laundry facility with no interruption of linen flow. These carts shall be maintained by the Contractor.

4.2. Contractor Furnished Supplies and Materials:

4.2.1. The Contractor shall submit a written list of Contractor-furnished supplies, to include chemical products and applicable Safety Data Sheets (SDS), to the COR not later than ten (10) calendar days after contract award date.

The Contractor shall not use any supplies, cleaning products, or material prior to receiving written approval of the COR and Infection Prevention and Control Committee (IPaC). The Contractor shall submit written requests for changes to approved chemical cleaning products to the COR not later than 30 days prior to implementation. The written request shall include product literature, SDS, and may require samples for evaluation prior to approval. The approved cleaning product list shall be maintained by the Contractor and provided to the COR upon request for change and annually for approval (See Exhibit B, Deliverables, Section 1. And 4.).

4.2.1.1. Annual Chemical Usage Report. The Contractor shall submit a written list of chemicals used throughout the prior POP. The Contractor shall submit a list of chemical products and SDS to the COR not later than 30 days of contract anniversary date for annual review/approval (See Exhibit B, Deliverables, Section 3.).

4.2.1.2. Annual Supply Usage Report. The Contractor shall submit a written list of supplies used throughout the prior POP. The Contractor shall submit a list of supplies and materials to the COR not later than 30 days of contract anniversary date for annual review (See Exhibit B, Deliverables, Section 3.).

SECTION 5 – TASKS AND REQUIREMENTS

5. Specific Tasks and Standards for Laundering Services:

5.1. Laundry Services. The Contractor shall comply with Army Supply Bulletin 8-75-11, Chapter 7, and MAMC Infection Prevention Control Manual, Current Edition, and HLAC. Laundry services, including dry cleaning, requires processing of Government owned linen. The Government shall weigh the clean linen and record the results on the Government provided tally sheet, retain a copy of the poundage, and issue a copy of the completed tally sheet to the Contractor. After verification of weights by both Contractor and Government two (2) copies will be provided to the Contractor and one (1) total tally printout will be kept for Government records.

5.1. Task: The Laundry driver shall deliver all requirements for MAMC laundry directly to Bldg. 9040, Logistics Branch, Monday through Friday, with the exception of holidays, from 0700 – 0830 hours. The Contractor shall provide services for laundry and dry cleaning and shall provide a 24-hour turnaround time. The Contractor shall pickup soiled linen from Room G-7-2B and deliver clean linen to “Linen Issue”, Room G-17-1A.