Attachment 0005 Quality Assurance Surveillance Plan (QASP)_Airframe.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

AH-64 APACHE (AH-64D/E) AIRFRAME WEAPON SYSTEM

CONTRACT FIELD SERVICE REPRESENTATIVE (CFSR) SUPPORT

DATE: September 2026

SOLICITATION / CONTRACT NUMBER: W58RGZ-26-R-0019

PREPARED BY:

U.S. Army Program Executive Office (PEO) Aviation / Apache Attack Helicopter Project Management Office (PM Apache) Aviation and Missile Command (AMCOM) Logistics Center (ALC) Redstone Arsenal, Alabama 35898-5280

1. INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is developed in accordance with (IAW) Federal Acquisition Regulation (FAR) 46.4 and pursuant to the requirements of Contract W58RGZ-26-R-0019. The plan establishes systematic procedures and guidelines that the United States Government (USG) will use in evaluating the technical performance of the Contractor (The Boeing Company) under the AH-64 Apache Airframe Contractor Field Service Representative (CFSR) Support contract.

This QASP is incorporated into the contract to ensure the Contractor is fully aware of the surveillance methods, inspection frequencies, acceptable quality levels (AQLs), and performance thresholds employed by the Government throughout the period of performance.

2. PURPOSE OF THE QASP

The QASP is a Government-developed and Government-administered monitoring tool designed to ensure that systematic quality assurance methods are utilized in the administration of the AH-64 Apache Airframe CFSR Performance Work Statement (PWS). The primary intent is to ensure:

(a) The Contractor performs strictly IAW the PWS, contract terms, conditions, and applicable Army regulations.

(b) The USG receives the high level of OEM-level technical and maintenance expertise required to sustain AH-64D/E fleet readiness.

(c) The USG pays only for acceptable, conforming services and that unapproved overtime, non-conforming labor, or unverified travel costs are identified and disallowed.

(d) The surveillance process accurately identifies performance deficiencies to allow prompt corrective action, prevent recurrence, and provide objective data for annual Contractor Performance Assessment Reporting System (CPARS) evaluations.

Specifically, this QASP:

(a) Defines the functional scope and essential performance standards required of the airframe CFSR workforce.

(b) Establishes the surveillance methods, inspection cadences, and acceptable quality levels (AQLs) utilized by the Government.

(c) Outlines the formal documentation, customer feedback evaluation, and discrepancy resolution workflows.

3. ROLES AND RESPONSIBILITIES OF GOVERNMENT OFFICIALS

The administration and surveillance of this contract require coordinated oversight among designated Government officials:

3.1 Contracting Officer (KO)

The Contracting Officer (KO) is the only individual with the legal authority to enter into, administer, modify, or terminate contracts and make formal determinations and findings on behalf of the Government. The KO is the sole individual who can legally bind the Government. The KO has the ultimate authority for making final determinations regarding the adequacy of Contractor performance, authorizing overtime funding lines, issuing cure notices or show-cause letters, and determining price deductions or invoice withholdings for non-conforming services.

3.2 Contracting Officer’s Representative (COR)

The COR is formally designated and authorized in writing by the KO IAW DFARS 201.602-2. The COR is responsible for monitoring, assessing, recording, and reporting on the Contractor’s technical performance on a continuous basis. The COR’s key responsibilities include:

• Assuring the Contractor performs all technical requirements specified in the PWS.

• Conducting inspections, audits, and surveillance reviews in connection with contract execution.

• Maintaining official written and oral technical communications with the Contractor.

• Issuing written clarifications and technical interpretations of PWS requirements, drawings, and maintenance specifications (without altering scope, cost, or delivery schedules).

• Monitoring day-to-day Contractor operations and notifying both the KO and the Contractor in writing of observed deficiencies.

• Reviewing, validating, recommending approval/disapproval, and verifying data deliverables submitted under the Contract Data Requirements List (CDRL), specifically the Monthly Certificate of Service (CoS CDRL A001 / DI-MGMT- 81238/T).

• Validating contractor monthly invoices, reviewing actual hours against advance written overtime authorizations, and verifying Joint Travel Regulations (JTR) compliance for TDY travel claims.

• Coordinating availability of Government-Furnished Facilities (GFF), Government-Furnished Property (GFP), and facilitating base and network access approvals.

Note: The COR is NOT authorized to alter, modify, expand, or waive any terms, conditions, specifications, pricing, funding, or delivery schedules of the contract.

3.3 Unit Points of Contact / Functional Inspectors

Designated technical inspectors, military maintenance officers, Division Aviation Support Battalion (DASB) commanders, and aviation unit maintenance officers at supported CONUS and OCONUS operational stations provide supplemental surveillance and direct customer feedback to the COR regarding CFSR on-site responsiveness, diagnostic effectiveness, and over-the-shoulder mentoring quality.

4. SCOPE AND TYPES OF WORK TO BE SURVEILLED

The Contractor, functioning as an independent contractor and not as an agent or employee of the USG, shall deliver OEM-level CFSR technical support, maintenance guidance, engineering reach-back, and instructional services for AH-64D and AH-64E airframe weapon systems worldwide.

The CFSR operational model comprises:

4.1 Core Coordination Hub (Redstone Arsenal, AL): Telephonic, virtual, and engineering reach-back coordination to operational units, aviation depots (e.g., Corpus Christi Army Depot [CCAD]), and program leadership.

4.2 Dedicated Operational Field Footprint (9 Full-Time Equivalents [FTEs]):

(a) Continental United States (CONUS) Recurring Stations (5 FTEs): Redstone Arsenal, AL; Fort Campbell, KY; Fort Cavazos, TX; Fort Drum, NY; and Morrisville, NC.

(b) Outside the Continental United States (OCONUS) Forward Stations (4 FTEs):

Alaska (Fort Wainwright/JBER); Republic of Korea (Camp Humphreys);

Germany (Illesheim/Storck Barracks); and Iraq/CENTCOM forward-deployed bases (Al Asad/Erbil).

4.3 Surge & Emergency Dispatch Capability: Rapid on-site technical dispatches to supported CONUS locations (e.g., Fort Bliss, Fort Liberty, Fort Carson, Fort Riley, Fort Novosel, Hunter AAF/Savannah, Eastover, Houston, West Jordan, NTC Fort Irwin) and OCONUS locations (e.g., Hawaii, Kuwait).

4.4 OEM Factory Engineering Reach-Back: Real-time access into The Boeing Company engineering repositories, structural stress models, flight control kinematics, and factory field service technical groups.

4.5 Technical Mentoring & Training: Over-the-shoulder mentoring and classroom Theory of Operation training delivered to soldier maintainers, DA civilians, and aircrews utilizing TM 1-1520-Longbow/Apache IETM.

4.5 Technical Data Integrity: Continuous review of airframe technical publications and formal submission of DA Form 2028 change packages via the AMCOM portal.

5. SURVEILLANCE METHODOLOGIES

The Government will employ multiple surveillance techniques to evaluate Contractor performance objectively against PWS standards. Surveillance methods include:

5.1 100% Inspection

Applied to critical contractual deliverables, compliance milestones, and financial control gates:

• Monthly Certificate of Service (CoS CDRL A001 / Deliverable A.017): 100% review of technical data entries, aircraft tail numbers, fault resolutions, DA Form 2028 logs, and prevented premature removal documentation with attached AvMC-approved Maintenance Engineering Calls (MECs).

• Overtime Invoicing: 100% audit of all invoiced overtime hours against advance written Contracting Officer authorization letters. Any overtime billed without prior written KO approval will be rejected and disallowed.

• Travel Claims: 100% audit of TDY travel expenses against JTR/FAR 31.205-46 allowable rates and advance written Travel Authorization Requests (TARs).

• Initial and Mandatory Deliverables: 100% verification of initial submittals (QCP, Work Plan, Security Passes, CAC forms, Key Personnel CVs, and Property Management Plans).

• Mandatory Training Tracking: 100% verification of mandatory annual security and cyber training certificates (AT Level I, OPSEC, Cyber Awareness, PII, ATCTS).

• Service Contract Reporting (SAM SCR / Deliverable A.018): 100% verification of data submission in www.sam.gov by October 31.

5.2 Periodic Surveillance and Audits

The COR will conduct periodic inspections and audits of operational performance:

• Random sampling of resolved Aircraft on Ground (AOG) and routine technical inquiry logs to ensure response times meet the 1-business-day response and 3-business-day (AOG) resolution thresholds.

• Periodic physical and virtual site audits to verify on-site attendance, tool accountability, and workspace signage compliance.

• Periodic inspection of training records and logs to confirm Theory of Operation and over-the-shoulder mentoring hours are accurately documented.

5.3 Direct Customer Feedback & Unit Evaluations

Operational Combat Aviation Brigades (CABs), maintenance commanders, production control officers, and AMCOM LARs/E-LARs will provide structured feedback to the COR regarding CFSR performance. Customer feedback will be collected through:

• Direct communications and monthly operational sync meetings between supported unit leaders and the COR.

• Documented customer complaints regarding technician availability, technical competence, or communication responsiveness.

• Feedback from AMCOM Logistics Center fleet readiness reviews.

5.4 Trafficking in Persons & Housing Compliance Checks

IAW FAR 52.222-50 and Combating Trafficking in Persons regulations, the KO and COR will conduct periodic spot-checks to ensure the Contractor and subcontractors at all tiers adhere strictly to zero-tolerance policies regarding human trafficking, humane overseas living conditions, and the prohibition of withholding employee passports or identification documents.

6. PERFORMANCE REQUIREMENTS SUMMARY (PRS) SURVEILLANCE

MATRIX

Attachment 1 provides the complete surveillance matrix detailing the Performance Objectives, Standards, Acceptable Quality Levels (AQLs), Surveillance Methods, and Performance Evaluation Impacts.

7. PERFORMANCE DOCUMENTATION & DEFICIENCY RESOLUTION

7.1 Documentation of Acceptable Performance

Satisfactory and exceptional performance will be documented by the COR through written approval of CDRL deliverables, positive customer feedback logs, and formal input into annual CPARS evaluations across Quality, Schedule, Cost Control, and Management criteria.

7.2 Customer Complaint Investigation Procedure

(a) Any customer complaint received from supported military units will be screened by the COR within twenty-four (24) hours of receipt to verify validity.

(b) If validated, the COR will notify the Contractor Program Manager in writing, describing the operational issue, aircraft tail number (if applicable), and unit location.

(c) The Contractor shall investigate the issue and submit a written response to the COR within two (2) business days explaining the root cause and proposed resolution.

7.3 Informal Resolution of Minor Deficiencies

For minor, isolated performance discrepancies (e.g., minor data omissions in monthly logs, isolated tardiness), the COR will address the deficiency directly with the Contractor Program Manager via email or oral conference. The Contractor shall correct the deficiency within three (3) business days.

7.4 Formal Contract Discrepancy Report (CDR / DA Form 5479-R)

For recurring deficiencies, uncorrected minor issues, safety violations, unauthorized overtime, or failure to meet Acceptable Quality Levels (AQLs), the COR will issue a formal Contract Discrepancy Report (CDR) through the Contracting Officer:

(a) Issuance: The COR prepares the CDR citing the specific PWS paragraph, performance standard, observed metric, and operational impact, routing it to the KO for formal transmission to the Contractor.

(b) Contractor Response: The Contractor shall provide a written response within five

(5) business days of receipt, detailing:

1. The root cause of the deficiency.

2. Corrective actions taken to rectify the specific discrepancy.

3. Preventive actions implemented within the Quality Control Plan (QCP) to preclude recurrence.

(c) Evaluation & Follow-Up: The KO and COR will evaluate the Contractor's response. If accepted, the COR will re-inspect performance within thirty (30) calendar days. If rejected, or if the Contractor fails to correct the non-conformance, the KO may initiate contractual remedies, including:

1. Re-performance of services at no additional cost to the Government.

2. Monetary deduction or withholding from monthly invoices reflecting the value of defective or unperformed services.

3. Adverse past performance documentation in CPARS.

4. Issuance of a Cure Notice or Show-Cause Notice under standard contract default clauses.

8. PERFORMANCE EVALUATION AND CPARS REPORTING

The Contractor's overall performance will be formally recorded at least annually in the Contractor Performance Assessment Reporting System (CPARS) IAW FAR 42.15. The evaluation ratings (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory) will be directly supported by objective metrics collected under this QASP:

(a) Quality of Service: Evaluated against Technical Inquiry Response (PRS #1), Issue Resolution / AOG Support (PRS #2), Training Mentoring Delivery (PRS #5), Technical Data / DA Form 2028 Accuracy, and Prevented Premature Removals documentation.

(b) Schedule / Timeliness: Evaluated against CONUS/OCONUS Reporting Timelines (PRS #3 & #4), Timely Submission of Monthly CoS CDRL A001 (PRS #6), and adherence to Technical Exhibit B deliverable deadlines.

(c) Cost Control: Evaluated against compliance with Overtime Controls (PRS #7), containment of TDY travel expenses within JTR benchmarks, and zero unapproved labor billings.

(d) Management & Regulatory Compliance: Evaluated against active security clearances, DOCPER compliance in Germany, host-nation legal authorizations, property accountability, and annual SAM SCR reporting (PRS #8).

9. SIGNATURES AND APPROVALS

Submitted by:

Contracting Officer’s Representative (COR) PEO Aviation / PM Apache

Date: ________________________

Approved by:

Contracting Officer (KO) Army Contracting Command – Redstone (ACC-RSA)

Date: ________________________

ATTACHMENT 1 – PERFORMANCE REQUIREMENTS SUMMARY (PRS)

SURVEILLANCE MATRIX

Performance Objective

PWS

Ref

Performance Standard

Acceptable Quality Level (AQL)

Method of Surveillanc e

Performance Impact / Contractual Incentive

PRS #1:

Technical Inquiry Response

Para 5.2.1.

Provide initial verbal or written response to unit technical inquiries within one

(1) business day of receipt.

≥95% compliance;

no more than 1 verified discrepancy per month.

100% Inspection of technical inquiry logs;

Periodic Unit Feedback

Recorded in monthly CoS review; discrepancy requires written explanation.

Impacts CPARS Quality rating.

PRS #2:

Issue Resolution and AOG Support

Para 5.2.1.

Respond to and initiate resolution of critical AOG issues within 3 business days; routine issues within 10 business days.

Escalate to COR if unresolved within 5 days (AOG) or 12 days (routine).

≥95% compliance across all logged technical incidents.

100% Review of AOG logs and resolution tracking databases

Unexcused delays result in issuance of a formal CDR.

Direct impact on

CPARS

Schedule/Quality ratings.

PRS #3:

Deployment Reporting

(CONUS)

Para 5.2.1.

CFSR

personnel must achieve on-site reporting within thirty (30) calendar

100% compliance;

zero unauthorized reporting delays.

100% Inspection of in-processing rosters and base arrival logs

Non-conformance results in withholding/deducti on of billing for unfilled technician days; CDR issuance.

days of Government task order issuance or relocation directive.

PRS #4:

Deployment Reporting

(OCONUS)

Para 5.2.1.

Cleared, theater-qualified personnel must achieve on-site reporting within sixty (60) calendar days of task order issuance.

100% compliance (excluding approved KO waivers for host-nation visa delays).

100% Inspection of SPOT LOAs, travel manifests, and in-processing logs

Failure to report results in invoice deduction for unfilled positions and adverse CPARS Schedule rating.

PRS #5:

Training & Over-the- Shoulder Mentoring

Para 5.2.2

Deliver Theory of Operation and over-the-shoulder mentoring starting with MOCs; fully document all attendees, courses, and hours delivered.

100% compliance;

zero undocumente d training events.

Periodic Review of training logs;

Monthly Customer Feedback from CABs

Undocumented or unperformed training requires re-performance at contractor expense.

PRS #6:

Monthly Certificate of Service (CoS)

Para 5.2.3.

Submit Monthly CoS report

(CDRL

A001 / DI-

MGMT-

81238/T) with all required data elements by

Zero unexcused late submissions;

100% completeness of required data items.

100% Inspection of submittal dates and required data item contents

Incomplete or late submissions result in rejection of corresponding monthly invoice until corrected.

the 7th calendar day of each following month.

PRS #7:

Overtime Administrati on & Controls

Para 1.5.4.

Overtime must be pre-approved in writing by the KO;

restricted strictly to direct maintenance ; must not exceed authorized funding ceilings.

Zero unapproved overtime hours; 100% compliance with advance written authorization s.

100% Audit of monthly invoice against advance written KO approval letters

Any unapproved overtime hours billed will be disallowed and deducted from payment.

PRS #8:

Service Contract Reporting

(SAM SCR)

Para 5.3.1

Completely enter all required direct labor hour and cost data into www.sam.go v no later than October 31 annually.

100% compliance;

zero unexcused missed deadlines.

100% Verificatio n of SAM system confirmatio n receipt

Documented as a deficiency in annual

CPARS

Management rating.

http://www.sam.gov/ http://www.sam.gov/

ATTACHMENT 2 – DELIVERABLES SURVEILLANCE SCHEDULE

Delivera ble Ref

Title / Deliverabl e Descriptio n

PWS

Ref

Delivery Frequency / Suspense Date

Medium / Format

Surveillanc e Method

Responsi ble Evaluator

A.001 Quality Control Plan

(QCP)

1.5.1 Within 10

calendar days of award;

updates 15 days prior to implementat ion

Electronic

(MS

Word/PDF)

100% Inspection / Compliance Review

KO and

COR

A.001A QCP

Option Period Analysis

1.5.1.1 Within 30

calendar days upon completion of each option period or task order

Electronic

(MS

Word/PDF)

100% Inspection

COR

A.001B Performan ce Issues Report

1.5.1.2 Verbal

within 4 hours;

written follow-up within 2 calendar days

Verbal / Electronic

(PDF)

100% Review of timeliness

COR

A.002 Contractor Work Plan

1.5.4.3 .1

Within 10 calendar days of award;

updates 30 days prior to implementat ion

Electronic

(MS

Word/PDF)

100% Inspection / Operational Review

KO via

COR

A.003 Initial Installation Pass Log

1.7.3.1 Within 3

calendar days after contract award

Electronic (MS Excel)

100% Inspection

COR

A.003A Updated Installation Pass Log

1.7.3.1 Current and

available;

submitted within 5 calendar days after changes

Electronic (MS Excel)

Periodic Inspection / Spot-check

COR

A.003B Expired / Terminate d Passes

1.7.3.2 Collected

same day;

returned within 3 calendar days of departure

Physical Delivery

100% Accountabil ity Audit

Security /

COR

A.003C Contract Terminatio n Passes

1.7.3.3 Collected

and returned within 5 calendar days of contract completion

Physical Delivery

100% Accountabil ity Audit

Security /

COR

A.004 CAC PII

Submittal Form

1.7.3.4 Within 10

calendar days after contract award

Secure Electronic

(PDF)

100% Verification

COR /

TASS

Mgr

A.004A Consolidat ed CAC Log

1.7.3.4 Within 30

days after award;

updates within 5 days of changes

Secure Electronic (Excel)

Periodic Audit

A.004B Favorable Backgroun d Verificatio ns

1.7.4.1 Forwarded

within 5 calendar days of receipt

Secure Electronic

(PDF)

100% Verification in DISS

Security /

COR

A.004C Unfavorab le Backgroun d Verificatio ns

1.7.4.1 Forwarded

within 24 hours of receipt

Secure Electronic

(PDF)

Immediate 100% Action

KO,

COR,

Security

A.004D Host- Nation Security Backgroun ds

1.7.4.2 Within 5

calendar days after award or at post-award meeting

Secure Electronic

(PDF)

100% Inspection

KO via

COR

A.005 Key Personnel Resumes / CVs

1.12 Within 5

calendar days after contract award

Electronic

(MS

Word/PDF)

100% Evaluation against qualificatio ns

KO via

COR

A.006 Proposed Workspace Sign Format

1.13.1 Within 10

calendar days after contract award

Electronic

(MS

Word/PDF)

100% Review

COR

A.007 Issued Identificati on Badges Listing

1.13.2 Prior to

performance start;

updated as changes occur

Electronic (MS Excel)

Periodic Audit

COR

A.008 Signed Non- Disclosure Statements

1.18 At least 5

calendar days prior to commencing

Electronic

(PDF)

100% Audit prior to site entry work

A.009 OCI

Mitigation Plan

1.20 Within 5

calendar days of identifying potential

OCI

Electronic

(MS

Word/PDF)

100% Legal

& KO

Evaluation

KO via

COR

A.010 Accident Prevention Plan

(APP)

1.22.1 Prior to

initiation of on-site performance

Electronic

(MS

Word/PDF)

100% Safety Review

Safety Mgr /

COR

A.010A Local Safety Notificatio ns Proof

1.22.2 Within 10

calendar days of submission to local authorities

Electronic

(PDF)

100% Verification

COR

A.011 AT Level I Training Certificate s

1.24 Within 30

days of onboarding;

refreshers annually

Electronic

(PDF)

100% Audit COR

A.012 OPSEC

Level I Verificatio n

1.24 Within 30

days of onboarding;

refreshers annually

Electronic

(PDF)

100% Audit COR

A.013 iWATCH Training Verificatio n

1.24 Within 30

days of onboarding

Electronic

(PDF)

100% Audit COR

A.014 Cyber Awareness Certificate s

1.24 Within 30

days of onboarding;

refreshers annually

Electronic

(PDF)

100% Audit COR

A.014A ATCTS

Registratio n Proof

1.24 Within 10

calendar days of onboarding

Electronic

(PDF)

100% Verification

COR

A.015 PII

Training Certificate s

1.24 Within 30

days of onboarding;

refreshers annually

Electronic

(PDF)

100% Audit COR

A.016 Property Manageme nt Plan

1.28 Within 30

calendar days of contract award

Electronic

(MS

Word/PDF)

100% Property Audit

Property Admin /

COR

A.017 Monthly Certificate of Service (CoS)

5.2.3.1 Monthly, no

later than the 7th calendar day of each following month

Electronic (PDF/Excel)

100% Data & Invoice Audit

KO and

COR

A.018 SAM

Service Contract Report

5.3.1 Annually by

October 31;

or within 30 days of contract completion

Online (www.sam.g ov)

100% System Verification

KO via System

ATTACHMENT 3 – CONTRACT DISCREPANCY REPORT (CDR) WORKFLOW

1. DISCREPANCY IDENTIFIED

COR detects non-conformance exceeding established AQL via 100% inspection, periodic sampling, invoice audit, or validated unit complaint.

2. CLASSIFICATION & NOTIFICATION

* Minor Discrepancy: COR notifies Contractor verbally/email. Immediate re-performance or correction within 2 working days.

* Significant/Recurring Failure: COR drafts formal CDR and forwards to KO.

3. FORMAL CDR ISSUANCE (KO / COR)

Contracting Officer issues CDR Part A to Contractor specifying PWS / QASP| violation, operational impact, and response suspense date (≤5 working days).

4. CONTRACTOR ROOT CAUSE & CORRECTIVE ACTION (PART B)

Contractor submits written response detailing root cause analysis, specific resolution, and systemic preventative measures incorporated into QCP

5. EVALUATION & CONTRACTUAL DETERMINATION (KO / COR)

Government evaluates response adequacy. If acceptable, closure is tracked. If rejected or uncorrected, KO determines remedies (e.g., payment withhold, |re-performance at contractor cost, negative CPARS rating, or Cure Notice)