Attachment 0001 Performance Work Statement (PWS)_Airframe.pdf

PERFORMANCE WORK STATEMENT (PWS)

AH-64 APACHE BOEING AIRFRAME CONTRACT FIELD SERVICE REPRESENTATIVE

(CFSR) SUPPORT

DATE: September 2026

Part 1 General Information

1. General

This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction

This is a non-personal service(s) contract to provide Original Equipment Manufacturer (OEM)-level Contractor Field Service Representative (CFSR) technical support to deliver airframe-focused technical support for U.S. Army maintained Apache (AH-64) weapon systems.

1.2 Background

The purpose of this contract is to ensure OEM-level technical expertise is available to fielded Apache units, repair facilities, aviation depots, and supply support facilities worldwide. The CFSR workforce serves as the direct technical link between operational flight/maintenance units and OEM engineering to maximize fleet readiness, resolve complex system anomalies, and ensure airframe operational availability.

1.3 Scope

The Contractor shall provide qualified CFSR personnel, in the quantities specified in individual Task Orders (with a baseline of one (1) full-time CFSR), to perform training, technical and maintenance support, and engineering reach-back to the OEM. Support shall encompass telephonic, virtual, and on-site technical assistance, hands-on troubleshooting, maintenance guidance, formal/informal training, and seamless engineering and logistics reach-back.

1.4 Objectives

Deliver expert, OEM-level technical troubleshooting and engineering reach-back to operational flight/maintenance units.

Maximize Apache fleet readiness, reduce premature airframe component removals, and resolve complex airframe system anomalies.

Conduct over-the-shoulder mentoring and system-specific training (Theory of Operation) for military maintainers and aircrew.

Support coordination and technical publication tracking via AMCOM and coordinate training events directly with AMCOM LAR/E-LAR.

1.5 General Information

1.5.1 Quality Control Plan (QCP)

The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) calendar days after the date of contract award (Deliverable A.001).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) calendar days. If the Government has provided comments, the Contractor shall then have five (5) calendar days to submit a Final QCP.

After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than fifteen (15) calendar days prior to the anticipated change and before implementation by the Contractor.

At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (including timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(f) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the Contractor will file and save all Quality Control related documents for the life of the contract plus five (5) years.

1.5.1.1

An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within thirty (30) calendar days upon completion of each option period or Task Order (Deliverable A.001A).

1.5.1.2

The Contractor shall inform the COR of issues or potential issues that might affect the performance within four (4) working hours of identifying those issues. Verbal reports shall be followed up by written reports within two (2) calendar days (Deliverable A.001B).

1.5.2 Quality Assurance

The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays

1.5.3.1 U.S. Holidays

Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day (January 1st) M. L. King Memorial Day (3rd Monday in January) Presidents Day (3rd Monday in February) Memorial Day (last Monday in May) Juneteenth (June 19th) Independence Day (July 4th) Labor Day (1st Monday in September) Columbus Day (2nd Monday in October) Veteran’s Day (November 11th) Thanksgiving Day (4th Thursday in November) Christmas Day (December 25th)

1.5.3.2 Host Nation Holidays

For OCONUS requirements, work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed in writing by the Contracting Officer or specified within individual Task Orders.

1.5.4 Operating Hours

1.5.4.1 Government Facility Office Hours

The Government facility office hours are Monday through Friday, 0800–1700 local time, excluding Federal Holidays, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed closings.

1.5.4.2 Government Facility Operating Hours

At field and deployed CONUS/OCONUS locations, facility operating hours and operational flight/maintenance support hours occur in coordination with the established operational schedule of the supported military unit.

1.5.4.3 Contractor Support Hours

The Contractor shall maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS, not to exceed forty (40) hours per week per CFSR unless overtime is approved in writing by the Contracting Officer. Overtime is strictly prohibited for routine training, stand-by, general availability, or routine mission launch monitoring, and must constitute direct maintenance and troubleshooting assistance only.

1.5.4.3.1 Contractor Work Plan

The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.) and how the Contractor intends to address and meet increased operations tempo. If the need for overtime is anticipated, the Contractor must receive written approval from the Contracting Officer at a minimum seven (7) calendar days prior to execution. The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within ten (10) calendar days after the date of contract award (Deliverable A.002). The Government will review and either accept or return comments within ten (10) calendar days. The Contractor shall then have three

(3) calendar days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) calendar days prior to implementation.

1.5.5 Training Holidays

For forward-deployed and OCONUS units, training holidays granted to military personnel may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with unit leadership and COR will be necessary. The Contractor shall take advantage of announced training holidays or exodus periods by planning maintenance actions that are better accomplished when areas are vacant.

1.5.6 Place of Performance

The primary baseline operating location for core engineering reach-back, fleet monitoring, and programmatic coordination is:

U.S. Army Program Executive Office (PEO) Aviation Apache Attack Helicopter Project Management Office (PM Apache) Redstone Arsenal, Alabama 35898-5280

The Government reserves the right to issue Task Orders for on-site CFSR technical support at various Continental United States (CONUS) military installations, aviation depots (e.g., Corpus Christi Army Depot [CCAD]), training centers (e.g., Fort Novosel, AL; National Training Center [NTC]), and forward-deployed Outside the Continental United States (OCONUS) locations where AH-64 units operate.

1.6 Security Requirements

1.6.1 Security Program

Contractor personnel performing work under this contract must possess and maintain an active SECRET clearance at the time of proposal submission, and must maintain this security level for the life of the contract. The security requirements are IAW the DD Form 254 (Attachment 0003) and the AH-64 Apache Attack Helicopter Security Classification Guide (SCG) dated 27 July 2022.

1.6.2 Personnel Security Clearance Requirements

All Contractor personnel performing on this contract shall be U.S. citizens and hold a minimum active SECRET security clearance validated in the Defense Information System for Security (DISS) at the time of onboarding. The Contractor shall immediately notify the Contracting Officer (KO) and COR in writing if an employee's clearance is suspended, revoked, or compromised. The Contractor shall notify the COR the same day as an employee receives notice that they will be released, have been fired, or have had their security clearance revoked or suspended. The Contractor shall ensure compliance with the DoD Security Agreement (DD Form 441) and the National Industrial Security Program Operating Manual (NISPOM) rule at 32 CFR Part 117.

1.6.3 Installation Access

Access to U.S. installations, buildings, and controlled areas is limited to personnel who meet security criteria and are authorized. The Contractor shall ensure that all employees and subcontractors used in the performance of this contract comply with these requirements. The Government is not liable for performance delays due solely to failure to comply with access control processing. The Contractor shall return installation passes to the issuing office when the contract is completed or when access is no longer required.

1.6.3.1 Installation Pass Log

The Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three (3) calendar days after contract award (Deliverable A.003). The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available upon request, and submitted to the COR within five (5) calendar days after any changes are made (Deliverable A.003A).

1.6.3.2 Individual Termination or Expiration of Employment

The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) calendar days (Deliverable A.003B).

1.6.3.3 Contract Termination or Cancellation

Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within five (5) calendar days (Deliverable A.003C).

1.6.3.4 Common Access Cards (CAC) and CAC Log

The Contractor shall provide the required PII (Name, SSN/TIN, Date of Birth, Email) to the COR within ten (10) calendar days after award to initiate the CAC process (Deliverable A.004).

The Contractor shall provide a consolidated CAC log within the first thirty (30) calendar days after contract award, and submit updates within five (5) calendar days after changes have been made (Deliverable A.004A). CACs are Government property and must be accounted for and returned to the COR immediately upon employee termination or contract completion.

1.6.4 Background Checks

1.6.4.1 U.S. Citizens

All Contractor personnel must receive a favorable local and national background check validated in DISS. The Contractor shall forward a copy of each favorable background check verification to the KO and COR within five (5) calendar days of receipt (Deliverable A.004B). The Contractor shall immediately notify and forward verification of any unfavorable background check results within twenty-four (24) hours of receipt (Deliverable A.004C).

1.6.4.2 Local Nationals and Third Country Nationals

For OCONUS requirements, the Contractor shall consult with the local Security Office and activity manager and furnish current, host-nation-approved background check documentation no later than five (5) calendar days after contract award or during the post-award meeting (Deliverable A.004D).

1.6.5 Physical Security

The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements

Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government-issued access badges shall not be worn outside designated facilities where they are visible to the general public.

1.7 Key Control

The Contractor shall establish and implement methods of making sure all keys and key cards issued by the Government are not lost or misplaced, and are not used by unauthorized persons.

No keys shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan and Quality Control Plan. Key loss or duplicate incidents shall be reported immediately to the Contracting Officer.

1.8 Post Award Conference/Periodic Progress Meetings

The Contractor shall attend the post-award conference convened by the contracting activity in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel will meet periodically (at a minimum, monthly) with the Contractor to review performance, address technical issues, and ensure proper communication. These meetings shall be attended at no additional cost to the Government.

1.9 Contracting Officer’s Representative (COR)

The COR will be appointed and identified by a letter of designation from the Contracting Officer. The COR monitors all technical aspects of the contract and assists in contract administration, ensuring the Contractor performs the technical requirements of the PWS, performing inspections, and coordinating site entry. The COR is not authorized to change any terms, conditions, cost, price, or delivery schedules of this contract.

1.10 Key Personnel

The Program/Contract Manager and Lead CFSR are designated as Key Personnel. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The names and Curriculum Vitae (CV) of the Program/Contract Manager and Alternate Contract Manager shall be provided in writing to the KO and COR for approval no later than five (5) calendar days after contract award (Deliverable A.005).

All key personnel and CFSRs shall meet the following minimum qualifications:

Experience: A minimum of five (5) years of documented hands-on experience in the design, integration, and troubleshooting of AH-64 Apache airframe weapon systems.

Diagnostic Expertise: Demonstrated technical expertise in fault isolation and repair utilizing Test Measurement and Diagnostic Equipment (TMDE) and ground support equipment.

Clearance: Active U.S. SECRET security clearance.

1.11 Identification of Contractor Employees

All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious must identify themselves as such, including the proper marking of email signature blocks and written correspondence.

1.12.1 Workspace Marking

Contractor workspaces shall contain a sign signifying the space is occupied by Contractor employees. The proposed sign format shall be submitted to the Contracting Officer via the COR for review and acceptance within ten (10) calendar days after contract award (Deliverable A.006).

1.12.2 Contractor Identification Badges

Contractor personnel shall wear and visibly display easily readable identification badges containing their name, company name, functional area, and a color photograph at all times while performing on-site. A complete list of issued ID cards shall be furnished to the Contracting Officer prior to the contract performance start date and updated as changes occur (Deliverable A.007).

1.13 Contractor Travel

All temporary duty (TDY) travel shall comply with FAR 31.205-46 and the Joint Travel Regulations (JTR).

OEM Refresher Training: Each CFSR is allowed up to two (2) annual trips to the Contractor's designated facility to attend OEM new technology and refresher airframe training. Each trip shall not exceed ten (10) days away from the work site.

CFSR Manager Travel: Semi-annual site visits are authorized for the Contractor's manager.

Prior Written Approval: Travel shall be approved in writing (email or letter) by the KO prior to travel. The Contractor shall provide estimated travel costs to the COR prior to travel. Approved travel will consist of an email or letter citing the contractual authorization, estimated amount, and Contract Line Item Number (CLIN) approved for payment of charges associated with travel.

1.14 Other Direct Costs (ODCs)

ODCs are restricted to authorized TDY travel, relocation expenses, and specialized engineering tool reach-back requirements as specifically pre-approved in writing by the Contracting Officer and established under Task Order CLINs.

Boeing will be authorized relocation costs in accordance with DS-1 CT ABU Disclosure as required. One (1) CONUS and one (1) OCONUS relocation of CFSRs are authorized when directed by the USG.

1.15 Data Rights

The Government has unlimited rights to all documents, training packages, maintenance logs, and materials produced under this contract. All such materials shall be Government-owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government.

1.16 Non-Disclosure Requirements

The Contractor and Contractor personnel shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 U.S.C. Section 552a.

1.17 Protection of Government and Contract Information

Per Public Use Notice of Limitations stated by the Defense Imagery Management Operations Center (DIMOC), the Contractor shall not cite any information (e.g., contract details, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools, including its company website.

1.18 Non-Disclosure Statements

The Contractor shall provide signed individual non-disclosure agreements for all performing personnel to the COR no later than five (5) calendar days prior to commencement of work under the contract (Deliverable A.008).

1.19 Organizational Conflict of Interest (OCI)

If an actual or potential OCI is identified under FAR Subpart 9.5, the Contractor shall notify the Contracting Officer immediately and submit an OCI Mitigation Plan within five (5) calendar days of identification (Deliverable A.009).

1.20 Phase In / Phase Out Period

To prevent decreases in productivity, the Contractor shall implement a thirty (30) day Phase- In/Phase-Out period as specified in individual Task Orders. During this period, the Contractor shall achieve full onboarding, security clearance validation, local system accesses, and coordinate face-to-face handovers with outgoing personnel.

1.21 Safety

The Contractor shall comply with FAR 52.236-13 (Accident Prevention), the U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1), and local installation safety guidelines.

1.21.1 Accident Prevention Plan (APP)

Before initiation of work at the job site, an APP written by the Contractor for the specific work and hazards of the contract and implementing the pertinent requirements of EM 385-1-1 shall be submitted to the COR for review and acceptance (Deliverable A.010).

1.21.2 Safety Notifications

The Contractor shall complete and provide safety notifications required by local or host-nation safety authorities and provide documented proof to the Contracting Officer via the COR within ten (10) calendar days of notification submission (Deliverable A.010A).

1.22 Environmental Compliance

The Contractor shall ensure all operations conform to local environmental policies, Solid Waste Policies, Final Governing Standards, and applicable environmental laws. The Contractor shall ensure all personnel are trained in the proper handling, use, storage, and disposal of hazardous materials associated with Apache airframe platforms.

Any hazardous substance spills must be immediately reported to the Garrison Fire Department and the COR. The Contractor shall clean up, at its own expense, any contamination caused by its activities or hazardous materials brought onto the installation.

1.23 Required Training

1.23.1 Anti-Terrorism (AT) Level I Training

All Contractor employees, including subcontractor employees, shall complete AT Level I Training within thirty (30) calendar days after contract start date or effective onboarding date, and complete refresher training every twelve (12) months. The Contractor shall submit certificates of completion for each affected employee to the COR within five (5) calendar days of completion (Deliverable A.011). Training is available at https://jkodirect.jten.mil.

1.23.2 OPSEC Training

All Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of onboarding and complete annual refresher training. Training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Verification of completion shall be provided to the COR within five (5) calendar days of training completion (Deliverable A.012).

1.23.3 iWATCH Training

The Contractor shall brief all employees on the local iWATCH program (standards provided by the requiring activity ATO) to recognize and report suspicious activity. This training shall be completed within thirty (30) calendar days of award or onboarding, with completion results reported to the COR within five (5) calendar days of completion (Deliverable A.013).

https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html

1.23.4 Information Assurance (IA) Training

1.23.4.1 DoD Cyber Awareness

All Contractor employees requiring access to Government information systems shall complete the DoD IA Cyber Awareness Training within thirty (30) calendar days of onboarding and complete annual refresher training. Verification of training shall be provided to the COR within five (5) calendar days of completion (Deliverable A.014).

1.23.4.2 IA Workforce Requirements

All Contractor personnel performing IT/IA functions shall comply with DoD Directive 8570.01, DoD 8570.01-M, and AR 25-2 within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.23.4.3 ATCTS Registration

All Contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS). Verification of registration shall be submitted to the COR within ten (10) calendar days of onboarding (Deliverable A.014A).

1.23.5 Personally Identifiable Information (PII)

Contractor employees with access to PII and Government information shall complete “Identifying and Safeguarding PII” training within thirty (30) calendar days of onboarding, with annual refreshers. The Contractor shall provide the COR with copies of completion certificates within five (5) calendar days of training completion (Deliverable A.015). Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.html.

1.24 Authorization to Perform Services in Germany

For OCONUS requirements in the Federal Republic of Germany (FRG), the Contractor shall comply with all German laws, registration, and business authorizations. Contractor employees who are not EU nationals or members of the force/civilian component shall possess valid work and residence permits. Non-compliance is grounds for contract default termination.

1.25 Notice to Proceed

The effective date of individual Task Orders or the master contract will constitute the date of notice to proceed, unless a formal Notice to Proceed letter is issued by the Contracting Officer.

1.26 Electromagnetic Compatibility Directive

The Contractor certifies that all electrical and electronic equipment and appliances furnished under this contract comply with the Electromagnetic Compatibility Directive 2014/30/EU and are approved by the appropriate authorities in the country of performance.

1.27 Government Property and Services

Refer to Part 3 of this PWS. For all issued Government Property (GP), the Contractor shall submit a Property Management Plan to the Contracting Officer and Property Administrator via the COR within thirty (30) calendar days of contract award (Deliverable A.016).

1.28 Conventional Forces Europe (CFE) Treaty Verification Inspection https://ia.signal.army.mil/DoDIAA/default.asp http://iatraining.disa.mil/eta/piiv2/launchPage.html

Contractor-owned or controlled structures and containers located on U.S. Government installations OCONUS are subject to short-notice inspections by CFE treaty teams. The Contractor shall provide immediate access to such structures and report inspections in writing to the KO through the COR within ten (10) calendar days of completion.

PART 2 DEFINITIONS & ACRONYMS

2.1 Definitions

Contracting Officer (KO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR): An individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Contractor: A supplier or vendor awarded a contract to provide specific supplies or services to the Government (refers to the Prime).

Day: Unless otherwise specified, a calendar day.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically or electronically delivered, such as logs, certifications, databases, or monthly reports.

Government-furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract.

Government Property (GP): All property owned or leased by the Government, including material, equipment, special tooling, special test equipment, and real property.

Quality Assurance Surveillance Plan (QASP): The key Government-developed surveillance process document used to manage and evaluate Contractor performance thresholds.

Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service meets contract requirements.

2.2 Acronyms

AGSE: Aviation Ground Support Equipment AIE: Automated Installation Entry AMCOM: Aviation and Missile Command AOG: Aircraft on Ground APACS: Aircraft and Personnel Automated Clearance System APP: Accident Prevention Plan AT: Anti-Terrorism ATCTS: Army Training Certification Tracking System CAC: Common Access Card CCI: Controlled Cryptographic Items

CDRL: Contract Data Requirements List CFSR: Contractor Field Service Representative COMSEC: Communications Security CONUS: Continental United States COR: Contracting Officer's Representative CoS: Certificate of Service CUI: Controlled Unclassified Information DISS: Defense Information System for Security FDR: Field Data Report GFF: Government Furnished Facilities GFP: Government Furnished Property IA: Information Assurance IACS: Installation Access Control System IETM: Interactive Electronic Technical Manual ITAR: International Traffic in Arms Regulation JTR: Joint Travel Regulations KO: Contracting Officer LAR / E-LAR: Logistics Assistance Representative / Electronic LAR LOA: Letter of Authorization MEC: Maintenance Engineering Call MOC: Maintenance Operation Check NACI: National Agency Check with Inquiries NIPRNet: Non-Classified Internet Protocol Router Network NISPOM: National Industrial Security Program Operating Manual OCI: Organizational Conflict of Interest OCONUS: Outside Continental United States OEM: Original Equipment Manufacturer PCS: Permanent Change of Station PRS: Performance Requirements Summary PWS: Performance Work Statement QASP: Quality Assurance Surveillance Plan QCP: Quality Control Plan SCG: Security Classification Guide SPOT: Synchronized Predeployment and Operational Tracker TAR: Travel Authorization Request TDY: Temporary Duty TM: Technical Manual TMDE: Test Measurement and Diagnostic Equipment

PART 3 GOVERNMENT PROPERTY (GP) AND SERVICES

3.1 Services

The Government will not provide direct labor or technical assistance services under this contract.

3.2 Facilities

The Government will provide standard office facilities and supplies, and access to systems, networks, and internet access necessary for task performance.

3.3 Utilities

The Government will provide standard utilities within Government-furnished facilities. The Contractor shall instruct employees in utilities conservation practices.

3.4 Equipment

The Government will provide access to computer systems, network terminals, and organic ground support equipment when available and practicable.

3.5 Special Tooling and Test Equipment

Specific specialized military test sets and diagnostic equipment will be made available at supported military units and depot facilities for on-site fault isolation and troubleshooting tasks.

3.6 Materials

The Government will provide access to standard technical publications and the Interactive Electronic Technical Manual (IETM) via the TM 1-1520-Longbow/Apache IETM.

3.7 Training

The Government will provide localized physical and installation security briefings, iWATCH program guidelines, and specialized training materials.

3.8 Common Access Cards (CAC)

The Government will provide CACs to cleared and authorized Contractor personnel via the Trusted Associate Sponsorship System (TASS) at https://www.dmdc.osd.mil/tass/ to enable required base and network access.

PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General

Except for those items specifically identified in Part 3, the Contractor shall furnish all personnel, reach-back infrastructure, and logistical support necessary to perform all services described in this PWS.

4.2 Secret Facility Clearance

The Contractor shall possess and maintain an active SECRET Facility Security Clearance issued by the Defense Counterintelligence and Security Agency (DCSA) for the entire duration of this contract.

4.3 Materials and Corporate Infrastructure

The Contractor shall provide and maintain:

https://www.dmdc.osd.mil/tass/

OEM Engineering Reach-Back: The CFSR shall be the access point to OEM, proprietary data, and factory technical assistance for the AH-64 weapon system.

Field Data Tracking: Continuous maintenance of and COR access to the Contractor's proprietary Field Data Report (FDR) database.

Insurance Coverage: Valid insurance coverage for all personnel operating on Government installations.

4.4 Vehicles and Equipment

The Contractor shall provide any required non-tactical transport or specialized corporate communication devices. All Contractor-provided vehicles used on Government installations shall meet local traffic, safety, and environmental requirements and display the company name.

4.5 Background Checks

The Contractor shall execute, verify, and document all required personnel background checks and clearance inputs in DISS prior to onboarding personnel.

PART 5 SPECIFIC TASKS

5.1 Basic Services

The Contractor shall provide qualified Contract Field Service Representatives (CFSRs) to deliver expert airframe-focused on-site, telephonic, and virtual technical support, troubleshooting, configuration tracking, engineering reach-back, and training for U.S. Army maintained Apache (AH-64) weapon systems.

5.2 Tasks

5.2.1 Core CFSR Technical Support (HLO 1)

5.2.1.1 Telephonic, Email, and Virtual Support

The Contractor shall deliver virtual technical support and troubleshooting assistance to operational units, depots, and maintenance activities.

Standard (a): Deliver telephonic, email, and virtual troubleshooting support to isolate airframe faults, resolve issues, and document technical interactions.

Acceptable Quality Level (AQL): 95% compliant.

5.2.1.2 Technical Inquiry Response and Resolution

The Contractor shall respond to operational unit inquiries and resolve field-level system anomalies.

Standard (a): Provide initial verbal and/or written response to unit technical requests within one

(1) business day of returning to work.

Acceptable Quality Level (AQL): 95% compliant.

Standard (b): Respond to and begin resolution on any issues within three (3) business days for issues related to Aircraft on Ground (AOG) and ten (10) business days for all other issues.

Acceptable Quality Level (AQL): 95% compliant.

Standard (c): Should a resolution not be achievable within five (5) business days for issues related to AOGs and twelve (12) business days for all other issues, the Contractor shall immediately escalate the matter to the COR for further action.

Acceptable Quality Level (AQL): 100% compliant.

5.2.1.3 On-Site Field-Level Assistance

The Contractor shall provide expert on-site technical assistance for the installation, configuration, alignment, testing, and field maintenance of airframe hardware and software.

Standard (a): For CONUS Task Orders, additional CFSR personnel shall achieve on-site reporting within thirty (30) calendar days of a Government-issued Task Order.

Acceptable Quality Level (AQL): 100% compliant.

Standard (b): For OCONUS Task Orders, fully cleared and theater-qualified personnel shall achieve on-site reporting within sixty (60) calendar days of a Government-issued Task Order (waivers may be requested for visa or security delays).

Acceptable Quality Level (AQL): 100% compliant.

5.2.2 Training and Mentoring (HLO 2)

5.2.2.1 Maintainer and Aircrew Training

The Contractor shall provide technical reach-back capability, structured training, and over-the-shoulder technical advice to military maintenance personnel, civilian Logistics Assistance Representatives (LARs), and Electronic Logistics Assistance Representatives (E-LARs).

Standard (a): Provide Theory of Operation training to Government maintainers and aircrew using Technical Manual TM 1-1520-Longbow/Apache IETM. The Contractor shall document all training details and attendee metrics in monthly reports.

Acceptable Quality Level (AQL): 100% compliant.

Standard (b): Conduct troubleshooting training using step-by-step, over-the-shoulder mentoring techniques, beginning with the system Maintenance Operation Check (MOC).

Acceptable Quality Level (AQL): 100% compliant.

5.2.3 Deliverables & Technical Reporting (HLO 3)

5.2.3.1 CDRL Submissions and Publications Updates

The Contractor shall prepare and submit monthly reports and recommend documentation corrections.

Standard (a): Submit the Monthly Certificate of Service (CoS) report in accordance with CDRL A001 (DI-MGMT-81238/T) capturing assistance details, FDR logs, approved overtime, training metrics, and cost avoidance data (Deliverable A.017).

Acceptable Quality Level (AQL): Zero unexcused late submissions.

Standard (b): Log all occurrences where premature hardware replacements were avoided due to IETM inaccuracies. Prevented Premature Removals resulting from depot-level tasks performed by USG personnel with guidance from the Contractor must be approved by an AvMC engineer via a Maintenance Engineering Call (MEC) prior to the task being performed and attached to the CoS.

Acceptable Quality Level (AQL): 100% compliant.

Standard (c): Prepare DA Form 2028 (Recommended Changes to Equipment Technical Publications) for all technical data errors identified via the AMCOM 2028 portal (https://amcom2028.redstone.army.mil).

Acceptable Quality Level (AQL): 100% compliant.

5.2.3.2 Security Incident Reporting

The Contractor shall ensure immediate reporting of security breaches or incidents.

Standard (a): Report any security-related incidents within forty-eight (48) hours via email to the AO and Apache Attack Helicopter Project Office Security Office at usarmy.redstone.peo-avn.list.apache-pm-security@army.mil (Deliverable A.017A).

Acceptable Quality Level (AQL): 100% compliant.

5.3 Service Contract Reporting

5.3.1 System for Award Management (SAM) Service Contract Report (SCR)

The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via www.sam.gov. Reporting inputs will be for the labor executed during each Government FY. All data shall be reported no later than October 31 of each calendar year. If the contract period of performance ends prior to September 30, the Contractor has thirty (30) calendar days from the end date of the contract to complete the SAM SCR requirement (Deliverable A.018).

Standard: All information provided by the Contractor shall be accurate, complete, and submitted no later than the suspense dates.

Acceptable Quality Level (AQL): 100% Compliant.

PART 6 APPLICABLE PUBLICATIONS

The following publications apply to contract execution in their current editions:

6.1 Department of Defense Contract Security Classification Specification (DD Form 254) https://amcom2028.redstone.army.mil/ http://www.sam.gov/

6.2 AH-64 Apache Attack Helicopter Security Classification Guide (SCG) dated 27 July 2022

6.3 Technical Manual TM 1-1520-Longbow/Apache IETM (Interactive Electronic Technical Manual)

6.4 Monthly Certificate of Service (CoS) Report (CDRL A001 / DI-MGMT-81238/T)

6.5 DA Form 2028 via AMCOM portal (https://amcom2028.redstone.army.mil)

6.6 DoDI 5200.48 (Controlled Unclassified Information / CUI)

6.7 DoDI 8582.01 (Security of Non-DoD Information Systems - FedRAMP Moderate baseline)

6.8 Joint Travel Regulations (JTR) and FAR 31.205-46 (Travel Costs)

6.9 FAR 52.228-5 and FAR 52.228-3 (Defense Base Act Workers' Compensation Insurance)

6.10 Department of Defense Security Agreement (DD Form 441)

6.11 National Industrial Security Program Operating Manual (NISPOM - 32 CFR Part 117)

6.12 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

6.13 Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01 / DoD 8570.01-M / AR 25-2)

6.14 Army Physical Security Program (AR 190-13)

PART 7 ATTACHMENT AND TECHNICAL EXHIBIT LISTING

Technical Exhibit A: Performance Requirements Summary (PRS)

Technical Exhibit B: Deliverables Schedule

Attachment 1: Estimated Workload Data

Attachment 2: Historical Workload Data

Attachment 3: Government Furnished Property (GFP)

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

Performance Objective

Standard Acceptable Quality Level (AQL)

Method of Surveillance

PRS #1: Technical Inquiry Response (PWS Para 5.2.1.2)

Contractor must provide initial response to unit technical requests

No more than 1 discrepancy per month.

100% Inspection / Customer Feedback https://amcom2028.redstone.army.mil/ within 1 business day of returning to work.

PRS #2: Issue Resolution and Support (PWS Para 5.2.1.2)

Contractor must respond/begin resolution within 3 business days for AOGs, and 10 business days for other issues.

95% Compliance. Periodic Inspection / Customer Feedback

PRS #3: Issue Escalation (PWS Para 5.2.1.2)

Contractor must escalate issues to the COR if unresolved within 5 business days for AOGs, and 12 business days for all other issues.

100% Compliance. 100% Inspection

PRS #4:

Deployment Lead Times (CONUS) (PWS Para 5.2.1.3)

Additional personnel must report on-site within 30 days of Task Order.

Zero Deviation from Standard.

100% Inspection

PRS #5:

Deployment Lead Times (OCONUS) (PWS Para 5.2.1.3)

Cleared, theater-qualified personnel must report within 60 days of Task Order.

Zero Deviation from Standard.

100% Inspection

PRS #6: Monthly Reporting (CoS

CDRL A001) (PWS

Para 5.2.3.1)

Submit Monthly CoS reports in required format capturing all FDRs, training, and MEC-approved prevented removals.

Zero unexcused late submissions.

100% Inspection

PRS #7: Security Incident Reporting

Report security-related incidents within 48 hours to

100% Compliance. 100% Inspection

(PWS Para 5.2.3.2) the AO and Security Office.

PRS #8: Service Contract Reporting

(SAM SCR) (PWS

Para 5.3.1)

Contractor must completely fill in all labor hour and cost data in www.sam.gov no later than October 31.

Zero Deviation from Standard.

100% Inspection

TECHNICAL EXHIBIT B

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

(A.001) Quality Control Plan (Para 1.5.1)

Within 10 days of award; updates 15 days prior to implementation.

1 Copy Electronic (MS Word/PDF) via email

KO and

COR

(A.001A) QCP

Option Period Analysis (Para 1.5.1.1)

Within 30 days upon completion of each option period / Task Order.

1 Copy Electronic (MS Word/PDF) via email

COR

(A.001B) Performance Issues Report (Para 1.5.1.2)

Verbal: within 4 hours.

Written: follow up within 2 days.

1 Copy Verbal / Electronic (MS Word/PDF)

COR

(A.002) Contractor Work Plan (Para 1.5.4.3.1)

Within 10 days of award; changes 30 days prior to implementation.

1 Copy Electronic (MS Word/PDF) via email

KO via COR

(A.003) Initial Installation Pass Log (Para 1.6.3.1)

Within 3 calendar days after contract award.

1 Copy Electronic (MS Excel)

KO via COR

(A.003A) Updated Installation Pass Log (Para 1.6.3.1)

Within 5 calendar days after any change.

1 Copy Electronic (MS Excel)

COR

(A.003B) Expired/Terminated Passes (Para 1.6.3.2)

Within 3 days of employee departure.

Physical Hand Delivery / Mail

Issuing Office /

COR

(A.003C) Contract Termination Passes (Para 1.6.3.3)

Within 5 days of contract termination/cancellation.

Physical Hand Delivery / Mail

Issuing Office /

COR

(A.004) Consolidated CAC PII Form (Para 1.6.3.4)

Within 10 days after contract award.

1 Copy Secure Electronic (MS Word/PDF)

COR

(A.004A) Consolidated CAC Log (Para 1.6.3.4)

Within 30 days after award; updates 5 days after changes.

1 Copy Secure Electronic (MS Excel)

COR

(A.004B) Favorable Background Checks (Para 1.6.4.1)

Within 5 days of receipt by Contractor.

1 Copy Secure Electronic

(PDF)

KO, COR,

Activity Manager

(A.004C) Unfavorable Background Checks (Para 1.6.4.1)

Within 24 hours of receipt by Contractor.

1 Copy Secure Electronic

(PDF)

KO, COR,

Activity Manager

(A.004D) Host- Nation Security Backgrounds (Para 1.6.4.2)

Within 5 days after award or at post-award meeting.

1 Copy Secure Electronic

(PDF)

KO via COR

(A.005) Key Personnel CVs (Para 1.10)

Within 5 days after contract award.

1 Copy Electronic (MS Word/PDF)

KO via COR

(A.006) Proposed Workspace Sign (Para 1.12.1)

Within 10 days after contract award.

1 Copy Electronic (MS Word/PDF)

KO via COR

(A.007) Issued ID Badges Listing (Para 1.12.2)

Prior to performance start date; updated as needed.

1 Copy Electronic (MS Excel)

KO via COR

(A.008) Signed Non-Disclosure Statements (Para 1.18)

No later than 5 days prior to work commencement.

1 Copy Electronic (PDF) COR

(A.009) OCI

Mitigation Plan (Para 1.19)

Within 5 days of OCI identification.

1 Copy Electronic (MS Word/PDF)

KO via COR

(A.010) Accident Prevention Plan (Para 1.21.1)

Prior to initiation of site performance.

1 Copy Electronic (MS Word/PDF)

COR

(A.010A) Safety Notifications Proof (Para 1.21.2)

Within 10 days of submission to local authorities.

1 Copy Electronic (PDF) KO via COR

(A.011) AT Level I Certificates (Para 1.23.1)

Within 30 days of onboarding; refreshers annually.

1 Copy Electronic (PDF) COR

(A.012) OPSEC

Level I Verification (Para 1.23.2)

Within 30 days of onboarding; refreshers annually.

1 Copy Electronic (PDF) COR

(A.013) iWATCH Training Verification (Para 1.23.3)

Within 30 days of onboarding.

1 Copy Electronic (PDF) COR

(A.014) Cyber Awareness Training Certificates (Para 1.23.4.1)

Within 30 days of onboarding; refreshers annually.

1 Copy Electronic (PDF) COR

(A.014A) ATCTS

Registration Proof

Within 10 days of onboarding.

1 Copy Electronic (PDF/Screenshot)

COR

(Para 1.23.4.3)

(A.015) PII

Training Certificates (Para 1.23.5)

Within 30 days of onboarding; refreshers annually.

1 Copy Electronic (PDF) COR

(A.016) Property Management Plan (Para 1.27)

Within 30 days of contract award.

1 Copy Electronic (MS Word/PDF)

KO, COR,

Property Admin

(A.017) Monthly Certificate of Service (CoS) (Para 5.2.3.1)

Monthly, no later than the 7th calendar day of following month.

1 Copy Electronic (MS Excel/PDF)

KO and

COR

(A.017A) Security Incident Report (Para 5.2.3.2)

Within 48 hours of security incident occurrence.

1 Copy Electronic (PDF / Email)

AO and Security Office

(A.018) SAM

Service Contract Report (Para 5.3.1)

Annually, by October 31; or within 30 days of contract end.

1 Copy Online Submission (www.sam.gov)

KO via System

ATTACHMENT 1

ESTIMATED WORKLOAD DATA

Item Labor Category / Role

Unit of Measure

(UOM)

Estimated Quantity

1 Program/Contract Manager / Lead CFSR (Key)

Full Time Equivalent (FTE)

1.0 FTE

2 Contractor Field Service Representative (Core Baseline)

Full Time Equivalent (FTE)

1.0 FTE

3 Contractor Field Service

Full-Time TBD per Task

Representative

(CONUS/OCONUS

Deployed)

Equivalent (FTE) Order

ATTACHMENT 2

HISTORICAL WORKLOAD DATA

Item Labor Category / Role

Unit of Measure

(UOM)

Historical Quantity (Annual)

1 Core Program & Technical Coordination Support

Labor Hours 2,080 Hours

2 CONUS Field Support Task Orders (Average)

Labor Hours 4,160 Hours

3 OCONUS Field Support Task Orders (Average)

Labor Hours 2,080 Hours

ATTACHMENT 3

GOVERNMENT FURNISHED PROPERTY (GFP)

The specific property, tools, and materials listed below are authorized to be requisitioned or scheduled for use by Contractor personnel under this contract:

Scheduled GFP - Base Location:

01 x Standard Office Desk, Chair, and Ergonomic Fittings.

01 x Standard Office Telephony System.

01 x Standard Computer Workstation and Peripherals.

Scheduled GFP - Deployed Task Orders:

Ground Support Equipment (organic to supported unit, e.g., airframe tools, diagnostic test sets).

Unit Consolidated Tool Kits.

Logistics Support Privileges (as identified in Letters of Authorization [LOAs] and SPOT orders).