Attachment 0002 Tab D PWS Annex A OPORD 24-015 PWS Mold Remediation 12MAY26 Final.docx
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- Solicitation number
- W912CN-26-Q-A028
About this file
This is a Performance Work Statement (PWS) for full-service mold remediation services at United States Army Garrison Hawaii, Island of Oahu. The contract requires the Contractor to provide comprehensive mold remediation across multiple facilities with a mandatory seven-day completion timeline from initial assessment through final clearance. Core services include pre-remediation assessment within 24 hours of notification, establishment of containment and environmental controls, removal of contaminated materials, cleaning and treatment using HEPA vacuuming, moisture testing and drying, post-remediation verification, and minor restoration and repair work as needed. All work must comply with the Institute of Inspection, Cleaning and Restoration Certification (IICRC) S520 Standard for Professional Mold Remediation and applicable EPA, OSHA, and Hawaii Department of Health requirements.
The Contractor bears full responsibility for labor, materials, equipment, supervision, and transportation and disposal of all generated waste. Key personnel requirements include a Project Manager with a baccalaureate degree or five years of relevant experience who must be available during standard hours (0700-1600) and respond to emergencies within two hours. All Contractor personnel must possess required certifications including IICRC AMRT and WRT, OSHA respiratory protection and hazard communication training, and appropriate state licenses for any repair work. The contract establishes strict performance standards with zero percent deviation allowed for mold remediation activities, moisture testing, restoration, and repairs. Monthly deliverables include status reports, invoices with receipts, remediation assessment reports, moisture test reports, and cost estimates. The Government reserves the right to conduct quality assurance surveillance and obtain third-party verification; any deficiencies must be corrected at no additional cost to the Government.
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Performance Work Statement (PWS) Base Operations
Full-Service Mold Remediation Services United States Army Garrison Hawaii Island of Oahu, Hawaii
28 APR 2026
6 May 2026 cmso rvw Annex A (Overarching Base Operations PWS) to OPORD 24-015 IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)
Annex A (Overarching Base Operations PWS) to OPORD 24-015: IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)
7 May 2026
Table of Contents
1.0 Introduction
1.1 Background
1.2 Objectives
1.3 Climatic Conditions
1.4 Facility Access
1.5 Traffic Flow
1.6 Drainage
1.7 Restoration of Landscape Damage
1.8 Dust Suppression
1.9 Utility Location
1.10 Excavation Permits
1.11 Work Clearance
2.0 Requirements
2.1 Description of Services
2.1.1 Non-Personal Services
2.1.2 General Information
2.1.3 Place of Performance and Hours of Operation
2.1.4 Federal Holidays
2.1.5 Travel/Temporary Duty
2.1.6 Emergency Services
2.1.7 Contract Administration and Management
2.1.8 COR / ACOR Functions
2.1.9 Quality Control (QC)
2.1.10 Subcontract Management
2.1.11 Contractor Employees
2.1.12 Business Relations
2.2 Work Management
2.2.1 Coordination
2.3 As-Builts and Geospatial Information System (GIS)
2.3.1 Maintain As-Builts
2.3.2 Real Property Records Updates
2.3.3 GIS
2.3.4 GIS Supportive Services
2.3.5 GIS Files
2.3.6 Other Documents
2.4 Historic Property or Archaeological Site
2.4.1 Repair and Replacement
2.5 Special Requirements
2.5.1 Security
2.5.2 Security Training
2.5.3 Safety
2.5.4 Training, Physical Requirements, and other Expertise Required
2.5.5 Environmental Requirements
2.5.6 Contingency Plans
3.0 Performance Requirements and Standards
3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)
3.2 Quality Assurance
4.0 Performance Requirements Summary (PRS) Matrix
5.0 Common Levels of Service
6.0 Deliverables
7.0 Related Documents
7.1 Definitions and Acronyms
7.1.1 Definitions
7.1.2 Acronyms
7.3 Applicable Directives, Publications
7.4 Government Furnished Material (GFM)/Property (GFP)/Equipment (GFE)
7.4.1 Utilities
7.5 Contractor Furnished Material (CFM)/Property (CFP)/Equipment (CFE)
7.5.1 Contractor Furnished Material and Responsibilities
7.5.2 Contractor Furnished Items
7.5.3 Contractor Facilities
7.6 U.S. Department of Labor (DOL) Wage Determination (WD)
8.0 Description of Services
8.1 General
8.2 Pre‑Remediation Assessment
8.3 Mold Remediation
8.3.1 Containment and Environmental Controls
8.3.2 Containment (Basic containment)
8.3.3 Containment (multi-zone or negative-pressure containment)
8.3.4 Removal of Contaminated Materials
8.3.5 Cleaning and Treatment
8.3.6 HEPA Vacuuming
8.3.7 Moisture Control & Drying
8.4 Moisture Testing
8.5 Post‑Remediation Verification
8.6 Restoration
8.7 Repairs
8.8 Manipulation of Room Contents (furniture)
8.9 Monthly Status Report
8.10 Monthly invoice
1.0 This is a non-personal services contract to provide all labor, materials, equipment, supervision, and incidentals necessary to perform full-service mold remediation in accordance with industry standards, ensuring the affected areas are restored to a clean, safe, and habitable condition for all United States Army Garrison Hawaii (USAG Hawaii) on the Island of Oahu. The Government will not exercise any or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform as defined in this PWS.
1.1 Background. This service contract is to provide mold remediation services to facilities/sites located at various Army installations and other locations on the Island of O’ahu, Hawaii. The population base consists of approximately 50,000 military, Government civilian, and Contactor personnel, as well as 100,000 resident family members.
1.2 Objectives
. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Documents.
1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverable presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.
1.3 Climatic Conditions. The average annual rainfall is 33.15 inches; with the wettest months being (November- March). The average annual maximum and minimum temperatures are approximately 79- and 89-degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 79 degrees in the month of December through March and a high of 89 degrees in the month of June through October. Summer temperatures often reach 89 degrees Fahrenheit.
1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point of contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.
1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).
1.6 Drainage. Maintenance work performed under this contract shall not impede drainage.
1.7 Restoration of Landscape Damage. N/A
1.8 Dust Suppression. The Contractor shall perform dust suppression when necessary, during maintenance and repair activities or as directed by the Contracting Officer or COR. Comment by Kaai, Sandra D CIV USARMY IMCOM PACIFIC (USA): Delete N/A Add the verbiage from the template.
Should work be required where holes need to drilled to address mold inside the wall, the work will produce dust.
1.9 Utility Location. N/A
1.10 Excavation Permits. N/A
1.11 Work Clearance. N/A
| 2.0 | Requirements. |
| 2.1 | Description of Services. |
2.1.1 Non personal Services. The personnel rendering the services are not subject either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.
2.1.2 General Information.
2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a transition plan within ten (10) business days after contract award. The transition plan will have a sixty (60) business day transition period that will be implemented by the Contractor and shall state Contractor key personnel on board. The Contractor shall provide sufficient experienced personnel during the phase in and phase out period to ensure that the services are maintained at the required level of proficiency. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce which is fully qualified and capable of performing all work required under this contract. Comment by Kaai, Sandra D CIV USARMY IMCOM PACIFIC (USA): Delete.
We currently do not have anything for the contractor to observe.
Deliverable A001 Transition Plan
2.1.2.1.1 Phase In/Phase . Comment by Kaai, Sandra D CIV USARMY IMCOM PACIFIC (USA): This should be N/A This is a new contract. There is no incumbent Contractor.
If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid.
2.1.2.2 Transition (Phase Out). Sixty (60) business days prior to contract expiration will constitute the phase out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. The initial phase out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow on Contractor. The plan shall fully describe how the Contractor shall approach the following issues: Employee notification; Retention of key personnel; Turnover of work in progress, inventories and transfer of Government furnished property; Removal of Contractor property; Data and information transfer; deletion of password access to Government systems, installation clearance actions including turn in of windshield decals and controlled access cards (CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor; reconciliation of all property accounts and requisitions, turn in of excess property and cleanup of Contractor work areas.
The Contractor shall correct any damage to Government Owned Property caused by employee negligence or mistake, intentional or otherwise. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offers.
2.1.3 Place of Performance and Hours of Operation.
2.1.3.1 Place of Performance. This service contract is to provide mold remediation services to facilities/sites located at various Army installations and other locations on the Island of O’ahu, Hawaii.
2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700–1600 hours, excluding Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.
2.1.4 Federal Holidays
. The Contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Priority 1, Emergency Call. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).
| New Year’s Day | 1st day of January | |||
| Martin Luther King Jr.'s Birthday | 3rd Monday of January | |||
| Presidents Day | 3rd Monday of February | |||
| Memorial Day | Last Monday of May | |||
| Juneteenth | 19th day of June | |||
| Independence Day | 4th day of July | |||
| Labor Day | 1st Monday of September | |||
| Columbus Day | 2nd Monday of October | |||
| Veterans Day | 11th day of November | |||
| Thanksgiving Day | 4th Thursday of November | |||
| Christmas Day | 25th day of December |
NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.
2.1.4.1 The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.
2.1.4.2 Installation Closures. When an unforeseen Installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day. In this event, work shall be scheduled the follow week.
2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO/COR approval.
2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtailment of operations to the Contractor.
2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.
· DONSA are not considered a day of excused absence for the Government civilian work force or Contractor employees.
· If a DONSA affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the DONSA.
· However, announced DONSA or exodus of Military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).
The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facilities during those times.
2.1.5 Travel/Temporary Duty. N/A
2.1.6 Emergency Services.
2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.
The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the contract. The Contractor shall reimburse the Government for emergency medical services provided, upon receipt of invoice from the medical facility. Reimbursement shall be made to the United States (US) Government.
2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs.
2.1.7 Contract Administration and Management.
2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post award Orientation. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.
2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.
2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:
2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.
2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.
| 2.1.7.3.2.1 | COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order. |
| 2.1.7.3.3. | The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA). |
| 2.1.8 | COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government Furnished Property; and coordinate site entry of Contractor personnel. |
| 2.1.9 | Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation. |
Deliverable A002 Quality Control Plan
2.1.10 Subcontract Management. N/A
2.1.11 Contractor Employees Qualifications. The Contractor shall ensure that all employees and any Subcontractor personnel possess the certifications or licenses required by the State of Hawaii for the work they perform. The Contractor shall ensure that all personnel conducting mold remediation are properly trained and qualified in accordance with EPA, OSHA, and recognized industry best practices for mold assessment and removal. Personnel performing mold remediation shall hold appropriate industry certifications, including IICRC AMRT and WRT, OSHA respiratory protection and Hazard Communication training, and all other applicable OSHA safety training.
If remediation activities involve regulated hazards, the Contractor shall ensure personnel hold the appropriate Hawaii Department of Health asbestos certifications, EPA Renovation, Repair, and Painting (RRP) or lead‑abatement certifications, and OSHA HAZWOPER credentials when work occurs in hazardous environments. If repair, demolition, or reconstruction activities are required, the Contractor shall maintain the appropriate Hawaii contractor licenses (including but not limited to C‑5, C‑24, C‑37, C‑42, C‑48, and C‑55, as applicable).
Industry standards and federal facilities require the following:
Required for all mold remediation personnel
· IICRC AMRT – Applied Microbial Remediation Technician
· IICRC WRT – Water Damage Restoration Technician
· OSHA Respiratory Protection Training (29 CFR 1910.134)
· OSHA Hazard Communication (HazCom) Training (29 CFR 1910.1200)
· PPE Training (OSHA 1910 Subpart I)
· Bloodborne Pathogens Training (if sewage or contaminated water is involved)
Asbestos (HAR 11‑502) If mold remediation occurs near or disturbs asbestos‑containing materials (ACM), the following Hawaii DOH certifications are required:
· Asbestos Worker Certification
· Asbestos Supervisor Certification
· Asbestos Inspector Certification
· Asbestos Project Designer Certification
· Asbestos Management Planner Certification Only Hawaii‑certified asbestos professionals may disturb ACM.
Lead‑Based Paint (EPA RRP Rule & HAR 11‑41) If mold remediation disturbs painted surfaces in pre‑1978 buildings:
· EPA‑Certified Renovator (individual)
· EPA‑Certified Lead‑Safe Firm (company)
· If performing lead abatement
· Lead Abatement Worker Certification
· Lead Abatement Supervisor Certification
Chemical Contamination / Hazardous Substances (OSHA 1910.120) If mold remediation occurs in an environment contaminated with chemicals, hazardous waste, or sewage classified as hazardous:
· HAZWOPER 40‑Hour Certification
· HAZWOPER 8‑Hour Annual Refresher
· HAZWOPER Supervisor (24‑hour) Certification (for supervisors) This is not required for normal mold remediation.
Licenses performing repairs or demolition:
· C‑5 – Cabinet, Millwork, Carpentry Remodeling & Repairs
· C‑24 – Building Moving & Demolition
· C‑37 – Plumbing (if repairing leaks)
· C‑42 – Roofing (if repairing roof leaks)
· C‑48 – Structural Steel (if structural issues are involved)
· C‑55 – Waterproofing (if moisture intrusion repairs are needed) If the mold remediation company does not perform repairs, then subcontractors must hold these licenses are not required.
2.1.11.1 Key Personnel.
2.1.11.1.1 Project Manager (PM). The Contractor shall provide a PM who is Comment by Kaai, Sandra D CIV USARMY IMCOM PACIFIC (USA): Delete paragraph number 2.1.12 responsible for the performance of the work and administrative duties. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited College or University and/or five (5) years of experience similar in scope and breadth to this requirement/resulting contract. The name and contact information of the PM shall be provided by the Contractor to the KO. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence of the Project Manager. The name and contact information of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM or alternate shall be available between 0700 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The PM performing the work under this contract shall have and maintain installation access at time of the contract start date and for the life of the contract. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language. The PM shall ensure that all employees and any Subcontractor personnel possess the certifications or licenses required by the State of Hawaii for the work they perform.
2.1.11.1.2 GFEBS PM Coordinator Lead. N/A
2.1.11.1.3 GFEBS Certification. N/A
2.1.11.1.4 Common Access Card (CAC). N/A
2.1.11.1.5 U.S. Residency. All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.
2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or Subcontractor personnel.
2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.
2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.
2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire or subcontract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.
2.1.12 Business Relations
. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of Subcontractors within (10) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.
2.1.13 Manual Operations. N/A
2.2 Work Management. Applicable only for SERVICE 411, 414, and 420.
2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.
2.2.2 General Fund Enterprise Business System (GFEBS). N/A
2.2.3 Demand Maintenance Orders (DMOs). N/A
2.2.3.1 DMO Desk. N/A
2.2.3.2 DMO Call Receipt and Entry. N/A
2.2.3.3 GFEBS and/or ArMA Case Number. N/A
2.2.3.4 Completed Work. The Contractor, certifying the work was satisfactorily performed, shall sign completed work authorizations.
2.2.4 Preventive Maintenance Orders (PMOs). N/A
2.2.4.1 PMO Program. N/A
2.2.4.2 PMO Schedules. N/A
2.2.4.3 Approved PM Schedule. N/A
2.2.4.4 PMO Stickers/Log. N/A
2.2.4.5 Warranty Program. N/A
2.2.4.6 Operation and Maintenance (O&M) Manual Digital Library. N/A
2.2.5 Operations Work Orders (OWOs). N/A
2.2.6 Project Work Orders (PWOs). N/A
2.2.7 Warranty Program. N/A
2.2.7.1 Warranty Enforcement Manager. N/A
2.2.7.2 Warranty Management. N/A
2.2.7.3 Routing of Warranty DMOs. N/A
2.2.7.4 Warranty Records. N/A
2.2.7.5 Exceptions. N/A
2.2.7.6 Technical Document Library Operation. N/A
2.3 As-Builts and Geospatial Information System (GIS). N/A
2.3.1 N/A
2.3.2 Real Property Records Updates. N/A
2.3.3 GIS. N/A
2.3.4 GIS Support Services. N/A
2.3.5 GIS Files. N/A
2.3.6 Other Documents. N/A
2.4 Historic Property or Archaeological Site. N/A
2.5 Special Requirements
2.5.1 Security.
2.5.1.1 Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.
2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve/require vehicle operation, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.
2.5.1.3 Contractor Vehicle Registration
. Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or Directorate of Emergency Services (DES). However, all vehicles must be registered IAW current state requirements. In addition, all vehicles must be registered IAW current Hawaii state requirements. In addition, the Contractor shall maintain a list of all Contractor owned or operated vehicles and trailers operating on the Installation at all times. The list may be used in case of emergency and/or another contingency. Evidence of vehicle ownership and vehicle liability insurance must be presented upon request.
2.5.1.3.1 Contractor and Vendor Access. All privately owned vehicles or motorcycles or Contractor or vendor furnished vehicles, and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment operators and passengers must possess identification documents as required by USAG Hawaii DES to access the Installation. Vehicle and equipment operators must also possess and be ready to show a valid state and/or commercial driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional security screening and/or limited Installation access. All vehicles must be registered IAW current Hawaii state requirements in which they are registered.
2.5.1.3.2 All Contractor personnel, not possessing a Common Access Card (CAC), requesting access to USAG Hawaii installations will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of all Army installations on the island of Oahu and Pohakuloa Training Area (PTA) on the Island of Hawaii. Contractor and all associated sub‐contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC‐III) and Terrorist Screening Database (Army Directive 2014‐05/AR 190‐13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative); or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.
2.5.1.3.3 ACCESS TO ARMY INSTALLATIONS – PERSONNEL AND VEHICLES.
The Government recognizes the important roles companies like you play in our day-to-day operations. That is why USAG Hawaii is enhancing the current access control solution called the Automated Installation Entry (AIE) Program. This program supports the security requirements while offering a streamlined access procedure for vendors, contractors, sub-contractors, suppliers and service providers. This program is available to new and existing personnel who require access to USAG Hawaii and are not authorized to receive a Department of Defense CAC and desire a streamlined entry into the installation. Sponsorship and participation at each USAG Hawaii location (e.g., Schofield Barracks, Wheeler Army Airfield, Fort Shafter, Tripler Army Medical Center, Pililaau Army Recreation Center and Pohakuloa Training Area) is required.
AIE Credential holders may access the installation through any of the USAG Hawaii Gates that size allows and will only be subject to random inspections.
Companies that choose not to participate in the AIE Program will have limited access through the Schofield Barracks Lyman gate, Fort Shafter’s Buckner Gate and Tripler Army Medical Center Main Gate. All employees will be required to go through the inspection area and will be subject to the standard access control procedures, security screenings, and/or vehicle inspections.
*Access control changes can occur at any time due to security requirements
Companies that service USAG-Hawaii facilities may initiate enrollment in the AIE Program by contacting the Contracting Officer’s Representative (COR).
If you have questions regarding the AIE Program at USAG Hawaii, please contact Security Branch Operations, at 808-656-0232.
· AIE Program Enrollment Process for Background Check and Process to obtain AIE Badge
Enroll your company by contacting the COR who will be the Sponsor. The COR will provide the excel spreadsheet for the list of contractor employee information. The following information is required from the contractor: last name, first name, date of birth, status, social security number, company name, and contract number. The COR will complete the Sponsor information and provide the list to the Directorate of Emergency Services (DES) Access Control Division. The DES will conduct a background check to vet personnel prior to arrival to pick up their AIE Badge and will ensure a more efficient process while saving time.
The AIE Program performs background screening and credentialing.
DES will contact the COR (Sponsor) once the background checks have been validated to schedule a time for the contractor employees to go to one of the registration locations and complete the process to obtain the AIE Badge.
Contractor employees should bring an acceptable form of identification (see List A and List B) to the appointment. Upon arrival, a photo will be taken to complete the process. Employees will be issued their AIE Badge, which they will use for access to the installation.
Forms of Acceptable Identification for picking up your credential:
List A - One (1) needed
U.S. Passport (unexpired)
Permanent Resident Card or Alien Registration Receipt Card (Form I-551)
Unexpired foreign passport, with I-551 stamp or attached Form I-94 indicating unexpired employment authorization
Unexpired Employment Authorization Document that contains a photograph (Form I-766, I-688, I688A, I-688B)
List B – Two (2) needed
Driver’s license or ID card issued by a state
ID Card issued by federal, state or local government agencies or entities
School ID card with a photograph
Voter’s registration card
U.S. Military card or draft record
Military Dependent’s ID card
U.S. Coast Guard Merchant Mariner Card
Native American tribal document
Driver’s license issued by a Canadian government authority
U.S. Social Security card issued by the Social Security Administration
Certification of Birth Abroad issued by the Department of State (Form FS-545 or Form DS-1350)
Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal
U.S. Citizen ID Card (Form I-197)
ID Card for use of Resident Citizen in the United States (Form I-179)
Unexpired employment authorization document issued by DHS (other than those listed under List A)
2.5.1.4 Physical Security. N/A
2.5.1.5 Secure Area Access. N/A
2.5.1.6 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the Contractor shall have an out processing checklist that identifies the Government issued Installation Access Badge/Pass has been turned into the COR and property items accounted for and back in proper custody. A signature shall be required on the checklist from the appropriate person acknowledging receipt of the items. Checklists shall be retained for the duration of the contract.
2.5.1.7 Departing Employees. The Contractor shall ensure Contractor employees return security photographic identification cards, permits, CAC, GFP, keys, photo passes, range passes, sensor access (slide) cards and that access to the LAN email has been canceled. All out-processing Contractor employee CACs must be returned to the COR no later than close of business on the last workday. A formal termination or departing memo must be submitted to the COR and security office with the requested items stating they have been collected.
2.5.1.8 Key Control. N/A
2.5.2 Security Training.
2.5.2.1 iWATCH Training. The contractor and all associated sub‐contractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for, and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR NLT thirty (30) calendar days after contract award.
2.5.2.2 Anti Terrorism (AT) Level 1 Awareness Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: http://jko.jten.mil.
2.5.2.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC Awareness training within thirty (30) calendar days of contract award and send to the COR via both electronic and paper copies. All Contractor personnel shall complete Level I OPSEC Awareness training annually. Level I OPSEC training is available at the following website:
https://securityawareness.usalearning.gov/opsec/index.html.
2.5.2.3.1 All Contractor employees must complete the DoD Cybersecurity Awareness Training before issuance of network access and annually thereafter. N/A
2.5.2.3.2 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.
| 2.5.3 | Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and wellbeing of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program. All Contractor employees shall wear a reflective vest or suitable substitute while working during darkness hours. Contractor shall be responsible for any injury to any Contractor’s representative, or others, as well as for any damage to any personal or public property that occurs during the performance of this contract that is caused by the Contractor’s fault or negligence. |
| 2.5.3.1 | Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change. |
Deliverable A003 Safety Plan
| 2.5.3.2 | Occupational Safety and Health Administration (OSHA). The Contractor shall comply with the OSHA standards. The Contractor shall comply with all applicable Federal, State, and Local Laws, Regulations, and Directives. If the Contractor fails or refuses to comply promptly with safety requirements, the Government may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of claim for extension of time or for excess costs or damages to/by the Contractor. The Contractor shall be responsible for enforcement of all safety requirements by the Contractor and his Subcontractors/teaming partners and/or joint venture partners. |
| 2.5.3.3 | Hot Work Permit. A Hot Work Permit is required any time heat producing devices are used and shall be issued by the Fire Department prior to ANY work being started. |
· Example, welding, grinding, cutting, brazing, etc.
· Hot Work Permits will be closed by the Fire Department, after hot work is completed, and before personnel responsible for the work clears the job site.
2.5.4 Training, Physical Requirements, or other Expertise Required.
2.5.4.1 Certification and Licensure. The Contractor shall ensure that all employees and any Subcontractor personnel are certified or licensed in the specific areas required by the State of Hawaii. The Contractor shall ensure that all personnel performing mold remediation are properly trained and qualified in accordance with EPA, OSHA, and recognized industry best practices for mold assessment and removal. Personnel shall demonstrate knowledge of safe containment, removal, cleaning, and disposal procedures, as well as the correct use of personal protective equipment (PPE).
If mold remediation activities occur in areas involving additional regulated hazards such as asbestos, lead‑based paint, or chemical contamination the Contractor shall ensure that employees possess the appropriate certifications required for those specific hazards. The Contractor shall provide all required documentation of employee certification or licensure to the COR/ACOR no later than twenty‑four (24) hours prior to personnel beginning performance.
2.5.4.2 Confined Space Entry. N/A
2.5.5 Environmental Requirements.
2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.
2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.
2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, Local, and Installation Environmental Laws, Rules, Plans, and Policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the Installation IAW with Industry Standards, Local, State and Federal Laws. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's noncompliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.
2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan. All spills of substances containing EPCRA hazardous substance or oil/fuel will be immediately reported to the Directorate of Public Works Spill Response line at 808-656-1111 or 808-656-3279 (after hours).
Deliverable A004 Spill Plan
2.5.6 Contingency Plans.
2.5.6.1 General. N/A
2.5.6.2 Mobilization Contingency Plan. N/A
2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan within thirty (30) days of contract award.
2.5.6.4 Labor Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:
a. Identify and address critical Preventive Maintenance and inspection tasks,
b. Maintain electrical emergency generators, and
c. Process and execute emergency and urgent service and work orders.
The plan shall establish procedures and a timeframe to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT contract start date.
Deliverable A005 Contingency Plan
2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.
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