Attachment 0001 - ICIDS Services PWS Revised 06.03.26.docx

PERFORMANCE WORK STATEMENT

04/28/2026

1.0 GENERAL DESCRIPTION.

1.1 Crane Army Ammunition Activity (CAAA) ICIDS. CAAA’s primary Electronic Security System (ESS) is the ICIDS version V / SMS, which is the DAQ Electronics’ SMS TM (DAQ) platform for Intrusion Detection Systems. The ICIDS-V component includes DAQ StarWatch’s Primary Monitory Cabinet (PMC), Remote Poller Mux (RPM) Cabinets, Operator Workstations (OPWS), Remote Status Monitor (RSM) (to include Anti-Poller RSM), Remote Data Collector (RADC), and software; approved sensors, wiring, and conduit. The CAAA IDS currently has 240 zones on the installation. These zones include headquarters buildings, Arms Ammunition and Explosives (AA&E) storage facilities, Document storage facilities (Secure Open Storage), and other types of zones.

1.2 CAAA’s Video Monitoring System. CAAA’s video system is

a Bosch Video Management system.

1.3 CAAA’s Automated Gate systems. CAAA’s Automated Gate systems are a Tilt-A-Way manufacture system.

1.4 Scope/Objective. The Contractor shall provide all necessary personnel, services and equipment to administer, maintain, repair, test, and install the Electronic Security Systems to include Intrusion Detection Systems (IDS) and Access Control Systems (ACS) on NWS Crane CAAA as provided in the attached ICIDS-V schematics to be provided to the awardee. The Contractor shall provide the necessary manpower and material required to perform the maintenance, diagnosis and replacement of IDS & ACS components, make adjustments, and conduct testing during scheduled or non-scheduled work hours. The Contractor shall maintain the entire ESS in an operational state of repair, 24/7. The Contractor shall also have the responsibility of installing, repairing, and maintaining the equipment, which comprises the complete CAAA Closed Circuit Television (CCTV) system to include the network devices, Servers, Clients, Cameras, Comment by Bowman, Dustin T CIV USARMY CRANE ARMY AMMO ACT (USA): We need something to tie the contract back to so it’s all clarified as within scope. Comment by Bowman, Dustin T CIV USARMY CRANE ARMY AMMO ACT (USA): Added for clarification Comment by Bowman, Dustin T CIV USARMY CRANE ARMY AMMO ACT (USA): ??

Uninterruptable Power Supplies (UPS), surge suppression, fiber optic and configuration of the access and distribution switches for both Security and Production related CCTV Systems. The performance objectives, performance standards, and acceptable quality level are listed in the Performance Requirements Summary (PRS) Attachment 1. The Contractor shall also provide all necessary personnel, services and equipment to administer, maintain, repair, and install the Automated Gate Systems.

1.5 Labor Categories. The CAAA ESS maintenance and Installation contract is based on the following Technical position/experience, training and minimum certification requirements in the labor categories listed below. The Contractor shall supply a minimum of four technicians. All four of these technicians shall be DAQ SMS certified technicians, one which shall be the Site Manager/Engineering Technician.

1.5.1 Program Manager/Alternate

a. This position and qualifications shall be internal to the Contractor.

b. Contract requirements for this position are identified in PWS paragraph 3.1.

1.5.2 Site Manager/Engineering Technician

a. The individual filling this position will be the Technical Lead for the site and shall have a documented history in DAQ Starwatch SMS System configuration, Application Server configuration, Device Server configuration, System design and planning.

b. Shall have 2 years hands-on experience Configuring and Maintaining DAQ SMS ICIDS Application and Device servers, Remote Status Monitors (RSM), and Operator Work Stations (OPWS).

c. Shall have 5 years’ experience with the installation and maintenance of Electronic Security Systems (ESS), Closed Circuit Television (CCTV), Access Control and Automated Gate Systems.

d. The Site Manager/Engineering Technician shall be DAQ SMS System Administrator Certified. Certification shall be current. A copy of certification shall be required in the proposal submittal.

e. Requires CompTIA (Computer Technology Industry Association) Security + or an approved alternate from the DoD 8570.01-M (If not held at time of award shall have within six months of award). Required to access ICIDS servers. If certification is not completed Technician will be removed from site. No exception, No extensions.

f. Contract requirements for this position are identified in PWS paragraph 3.2.

g. One (1) Full time position.

1.5.3 Electronics Technician III

a. This position requires very strong and diverse technical skills. This position is the trouble shooter for all technical issues for ICIDS, Networking, Access control, Video Systems, Wireless, fiber optics, and Automated Gates. The technician filling this spot shall demonstrate experience in all systems.

b. Shall have 5 years’ experience installation and maintenance of Electronic Security systems, CCTV, Access control networks and Automated Gate Systems.

c. The Electronics Technician III requires Starwatch SMS System Administrator certification if the technician will have access to SCIF/SAPF Computer. If the technician is not accessing the SCIF/ SAPF computer, certification is not required.

d. The Electronics Technician III requires CompTIA Network + or an approved alternate from the DoD 8570.01-M (Required to access SCIF /SAPF Computer. If not held at time of award then the technician shall have within 6 months of award)

e. Requires CompTIA Security + or an approved alternate from the DoD 8570.01-M (Required if accessing ICIDS system servers. If not held at time of award shall have within 6 months of award.)

f. One (1) position full time.

1.5.4 Electronics Technician II

a. These positions are primarily installation, maintenance, test, and troubleshooting basic problems on the ICIDS system. Experience, Training, Certification Minimum Requirements are:

b. The Electronics technician II shall have 2 years experience installation and maintenance of Electronic Security Systems, CCTV, access control, and Automated Gate Systems.

c. StarWatch SMS System Administrator (Required if working on SCIF/SAPF Computers).

d. Requires CompTIA Network + or an approved alternate from the DoD 8570.01-M (Required to access SCIF /SAPF Computer. If not held at time of award shall have within 6 months of award)

e. Two (2) full time positions.

1.6 Certifications

1.6.1 All ICIDS/Starwatch SMS Certifications are controlled by DAQ through their Value Added Retailer (VAR) agreement/contract.

1.6.2 Valid DAQ Certificates shall be presented with proposals.

1.6.3 CompTIA certification is identified in DoD 8570.01-M as a minimum, alternate certificates are identified in the DOD 8570.01-M and will be accepted.

1.6.4 The Offeror shall be familiar with and able to comply with the guidance and requirements for training and certifications outlined in DoD 8570.01-M as they pertain to the requirements in this PWS.

1.6.5. The approved Information Assurance (IA) baseline certifications table on the DoD Cyber Exchange public website (https://public.cyber.mil/cw/cwmp/dod-approved-8570-baselinecertifications/), also shown below, provides a list of DoD approved certifications aligned to each category and level of the IA Workforce. The table is an extension of Appendix 3 to DoD 8570.01-M. Contractor personnel performing IA functions must obtain one of the certifications required for their positions category or specialty and level.

2.0 Applicable Documents & Conditions.

2.1 Applicable Policies and Guidance. The Contractor shall ensure continuing adherence to generally accepted government security policies and guidance applicable to this contract. This includes public laws, executive orders, directives, regulations, manuals, standards, memorandums and instructions. Policies are subject to change or be updated. The Contractor shall be responsible for utilizing the most current versions/updates unless otherwise directed in writing by the Contracting Officer (KO) or ICIDS System Administrator.

2.1.1 The Government shall provide the Contractor with a technical library of the regulations listed in the Document Summary List (DSL), Attachment 2 that are essential to the operation of the contract at the start of contract performance.

2.1.2 Amendments, supplements and changes to the regulations listed in DSL Attachment 2 may be issued during the life of the contract and shall be considered to be in full force and effective upon receipt by the Contractor.

2.2 ICIDS Specific Policies.

AR 190-11, Physical Security of Arms, Ammunition, and Explosives, dated 17 JAN 2019 AR 190-13, The Army Physical Security Program, dated 27 JUN 2019 AR 190-51, Security of Unclassified Army Property (Sensitive and Non-Sensitive), dated

27 JUN 2019

AR 380-5, Department of the Army Information Security Program, dated 22 OCT 2019 TM 5-6350-300-13&P, Integrated Commercial Intrusion Detection System-IV (ICIDS-V), dated 15 May 2012, w/Change 1 dated 1 Feb 2015 TB 5-6350-300-23, STARWATCHTM Security Software Administration Guide 5.3, dated 1 Mar 2015 UFGS 28 10 05, Electronic Security Systems (ESS), 1 May 2016

2.2.1 Network Information Assurance Policies.

DoD 8570.01-M, Information Assurance Workforce Improvement Program, dated19 Dec 2005, Incorporating Change 4, 10 Nov 2015.

AR 25-2, Army Cybersecurity, dated 4 APR 2019

2.3 General Condition. The Prime Contractor and/or his Sub-Contractors shall be a DAQ Value Added Retailer (VAR) and all technicians installing or maintaining DAQ devices shall have DAQ Electronics certifications. Certification shall be maintained throughout the period of performance of the contract to include any option periods. At a minimum, the Contractor shall provide two technicians, to include a Site Manager/Engineering Technician, available to respond to situations arising from the operation and maintenance of the ICIDS-V equipment, CCTV & Auto Gates within the one hour, two hour, and six hour time limits specified in PWS paragraph 3.3.3. The Site Manager/Engineering Technician must have DAQ Electronics Certification.

3.0 Summary of Requirements (Tasks) & Performance Standards.

3.1 Program Management. The Contractor shall provide a Program Manager who shall be available for all meetings and be on-call, to conduct over-all management coordination and furnish liaison with the Government. The Contractor's Program Manager shall be the point of contact with the Government and shall have the authority to act or make decisions for the Contractor on all matters pertaining to this contract. The name, address, home and cell phone numbers of the Program Manager shall be provided to the KO within 2 days of contract award. This listing shall be updated within 2 working days when changes occur.

3.1.1 The Contractor shall provide a complete project management plan (PMP) within 10 working days, of contract award, to support and fully integrate, manage, control, and document all aspects of the work required to meet the task objectives.

3.1.2 The Contractor shall also designate an Alternate Program Manager who shall be authorized to act on behalf of the Contractor in the absence of the Contractor's Program Manager or when the Contractor's Program Manager is not available. The name, address, home and cell phone numbers of the Alternate Program Manager shall be provided to the KO within 2 days of contract award. This listing shall be updated within 2 working days when changes occur.

3.1.3 Kick-Off Meeting: The Contractor shall schedule and coordinate a Project Kick- Off Meeting at the Government site. At a minimum, the meeting shall include a discussion of the following areas:

• Schedule

• Performance metrics

• Security requirements

• Government-furnished information

• Monthly meeting dates

• Points of Contact (POCs)

• Task order transitioning process and timeframes

• Prioritization of Contractor activities

• Logistics

• Contractor issues

3.1.4 Technical/Experience

3.1.4.1 The Contractor shall demonstrate a clear understanding of the requirements of the PWS as reflected by the experience and qualifications of all personnel proposed to meet the requirements of the PWS. The Prime Contractor and/or its Sub-Contractors shall be a DAQ listed value added retailer (VAR). A copy of all DAQ certifications shall be supplied with the submittal. The Contractor’s rationale for its proposed technical approach shall include, for each labor category, the proposed personnel's relevant experience and qualifications and any applicable certifications. This proposed technical solution shall be clearly explained by the Contractor and shall also be reasonable, feasible, and sufficient to meet all of the requirements of the PWS.

3.1.4.2 The Contractor’s proposed Quality Control Plan shall demonstrate a clear understanding of the requirements of the PWS.

3.1.4.3 The Contractor shall possess 2 years experience with the SMS software front end configuration. SMS SCIFs installed on an ICIDS III StarWatch System do not qualify as front end experience.

3.1.4.4 The Contractor shall possess a minimum of 3 years ICIDS IV/SMS experience.

This experience shall include the following:

1. Installation and Configuration of SMS Primary Servers.

2. Installation and Configuration of SMS Device Servers.

3. Minimum of 75 ICIDS IV/SMS zone installations

4. Installation of ICIDS IV/SMS remote poller multiplexers.

5. Installation of IP CCTV and Digital storage systems and network hardware.

6. Installation and Knowledge of Automated Gates.

3.1.5 Site Manager/Engineering Technician. The Contractor shall provide a Site Manager/Engineering Technician who shall be available during core duty hours, to conduct day to day coordination with ESS/Physical Security personnel on services provided under this contract. The Site Manager/Engineering Technician shall also be available on-call after duty hours. The name, address, home and cell phone numbers of the Site Manager shall be provided to the KO within 2 days of contract award. This listing shall be updated within 2 working days when changes occur.

3.2 Inspections. Responsibilities include performing monthly and every six-month preventive maintenance inspections of ICIDS-V IDS in CAAA buildings and storage magazines. Monthly inspections, referred to as “Soft Inspections,” are for every CAAA building/magazine that has IDS installed and include sensor activation of the BMS and motion of PIR’s. Six-month inspections, referred to as “Full Inspections” include testing all IDS sensor components including tamper circuits for all CAAA buildings/magazines. Every CAAA building/magazine will have its own DA Form 4930 where each IDS component tested such as tamper,sensor,power fail ect.. will be documented. Each DA Form 4930 will be sent digitally to the CAAA Physical Security Officer/ESS Liaison at the end of each month. When IDS component failures are found during inspections they will be recorded on a Deficiency Report. The deficiency reports will be given to the maintenance techs and the maintenance techs will have one month to complete the deficiency. The completed deficiency report will be due with the inspection forms at the end of each month but a month behind, for example: if February inspection forms are due then the January deficiency report is due with them.

3.3 Repair and Maintenance. The Contractor shall be available on a 40-hour normal workweek basis to repair and maintain any and all ESS components covered under this contract, regardless of the cause of the malfunction, and on-call after duty hours. The Contractor shall be required to coordinate and work with the CAAA Directorates, Directorate of Public Works (DPW), NAVFAC, and NSWC and their Contractors to diagnose problems and resolve them.

3.3.1 The Contractor shall make all adjustments and/or replacements of components, including sensors within the ESS facility to comply with the ICIDS references. This includes all installed equipment, all computer equipment, software updates, transmission equipment and data transmission modules, and local processors. This also includes continuous database maintenance for all functions and capabilities IAW ICIDS-IV TM 5-6350-300-13&P.

3.3.2 The Contractor dispatch shall receive work orders from users when an issue is identified. CAAA Physical Security Inspectors may also initiate work orders as needed. The Contractor shall direct calls that is not related to ICIDS maintenance to the ICIDS System Administrator/COR or the CAAA Physical Security Officer/ESS Liaison.

3.3.3 Response Time. Certified service personnel shall be available to provide initial service within 1 hour of notification during the principal period of performance as defined in paragraph 3.12 of PWS. Certified Service personnel, other than during normal duty hours, shall be at the site within 2 hours after receiving a work order request for failed systems. Upon completion of the work, the Contractor shall complete a Work Order Report, which the Contractor shall maintained on file for one (1) year. In addition, the Contractor shall provide a copy of the Work Order Report to the ICIDS Systems Administrator/COR and CAAA Physical Security Officer/ESS Liaison. The repair technician(s) shall coordinate for access to the system with Government user personnel at the facility requiring repairs, as part of each work order. If access to the building is denied or if no contact is available, the Contractor shall contact the CAAA Physical Security Officer/ESS Liaison

3.3.4 The Contractor shall separately record each work order request, as received, in a maintenance database. The database form shall include the serial number (if available) identifying the component involved, its location, date and time the call was received, nature of trouble, name(s) of service personnel assigned to the task, instructions describing what has to be done, the amount and nature of the materials to be used, cost of materials used for repair, the time and date work started, and the time and date of completion. All completed work orders shall be noted daily in the maintenance database. The Contractor shall deliver a record of the work performed, in the form of a Monthly Stats Report (MSR), during the scheduled monthly meeting to the CAAA Physical Security Officer/ESS Liaison.

3.3.5 The Contractor shall provide a Monthly Status Report (MSR) not later than (NLT) close of business (COB) on the 10th workday of each month.

3.3.6 Repair Time. Under most conditions, systems should normally be restored to proper operating conditions within 6 hours of service personnel arriving on site. If any ESS repair exceeds 6 hours or needs communication support, the Contractor shall notify the CAAA Physical Security Officer/ESS Liaison. IDS failures shall be repaired within 24 hours after service personnel arrive on site.

3.4 Preventative Maintenance Checks and Services (PMCS). All maintenance shall be performed in accordance with the equipment manufacturer's recommendations and according to the ICIDS references. TM 5-6350-300-13&P provides the PMCS procedures for all ICIDS-V equipment. The Contractor shall use the manufacturer’s manual for all other systems.

3.4.1 The Contractor shall perform two (2) semi-annual PMCS for all active alarm zones utilizing ICIDS-IV TM 5-6350-300-13&P. In addition, the Contractor shall verify Callisto View programming with Star Watch configuration and the MIMIC for each zone. The Contractor shall also conduct a “walk test” during the semi-annual preventive maintenance.

3.4.2 The Contractor shall perform six (6) bi-monthly PMCS on the PMC, RPMs, OPWS’s, RSMs, and UPS’s utilizing ICIDS-IV TM 5-6350-300-13&P.

3.4.3 The ICIDS-IV TM 5-6350-300-13&P, table 25 provides the estimated items for the PMCS and estimated times for the maintenance.

3.4.4 The Contractor shall meet monthly with the CAAA Physical Security Officer/ESS Liaison to review repair, maintenance, and PMCS status. The Contractor shall also provide the Maintenance Plan for the following month. This plan is subject to the CAAA Physical Security Officer/ESS Liaison review and approval.

3.5 Inventory Management. The Contractor shall keep and maintain a supply of ready spare parts available at all times. The Government will issue existing inventory stock to the Contractor at time of contract award. The Government will provide a minimum acceptable inventory stock list. The Contractor shall be required to purchase and maintain the minimum inventory stock. The Contractor shall record the usage of parts from the inventory stock and maintain accountability of the parts.

3.5.1 Material for work orders shall be taken out of inventory stock. If parts are unavailable, the Contractor shall purchase the required item. Parts shall be new.

Materials used shall be placed on the Work Order Report. ICIDS parts shall be from the approved parts list. For all other systems, parts shall be the size and capacity of existing parts and shall be equal to, or better in quality than, the existing parts.

3.5.2 All parts purchased by the Contractor shall be covered under warranty against defects or failure for a period of one (1) year. Any new or replaced part, which fails within one (1) year after installation, shall be replaced at no cost to the Government.

Contractor shall record the date; time and name of supplier from whom parts were ordered.

3.5.3 The Contractor shall perform a physical semi-annual inventory of all stock on hand. The Contractor shall report inventory status within 10 days of inventory completion. The report shall include any shortage or overage, stock on order, stock purchase and stock used since the last inventory.

3.5.4 CAAA Directorate of (S2) Protection Division will provide a location for parts storage.

3.6 Miscellaneous Work Orders. Upon request of the CAAA Physical Security Officer/ESS Liaison, the Contractor may be required to accomplish ESS,Camera and Gate installation separate from regularly scheduled maintenance and repair. The work order shall be limited to removing and reinstalling complete for facility maintenance and repairs or remodeling, relocate sensors to maintain system acceptance, system removal for facilities no longer requiring ICIDS, and adding keypads or sensors for individuals under the Americans with Disabilities Act of 1990 (ADA) or other reasonable accommodation. This is to include new installations where CAAA is funding the materials. Parts and labor shall be billed using the same procedures and at the same rate as scheduled maintenance.

3.7 Work Orders. Under this contract, the Contractor will be asked to propose new ESS installation work or major renovation of work caused by increase of mission or mission realignment. This may include installing a new panel, key pad, conduit, sensors, pulling cable, CCTV and Auto Gates for a new ESS facility. This proposal shall be based on established rates for parts and labor. This shall also include any work orders being funded by an organization other than CAAA.

3.7.1 The Contractor shall ground all systems in accordance with the National Electrical Code (NFPA 70, 2020). Surface mounted electrical conduit is allowed by NEC 2014. If outside of the building, use Galvanized Ridged Conduit (GRC) for power and communication lines. If inside the building, use Electrical Metallic Tubing (EMT). All visible EMT will use compression fittings. Compression fittings are required in all conduit junctions serving communications lines.

3.7.2 Upon completion of installation, the Contractor shall test the entire alarm system to ensure proper activation of sensors and equipment. The test includes outputs at the ESS monitoring station. Acceptance Testing is required IAW AR 190-13. The system shall pass acceptance testing prior to use and will be conducted with the CAAA Physical Security Officer/ESS Liaison.

3.7.3 Installation requirements and description for ICIDS or Commercial Off The Shelf COTS systems authorized to integrate into the ICIDS commercial conversion panel:

3.7.3.1 The Contractor shall install all devices and panels at locations identified in the provided drawings to include all supporting equipment and hardware, such as wiring, security screws, and tamper switches.

3.7.3.2 This work includes the installation of approved sensors, panels, RPM, and/or RSM as required.

3.7.3.3 The Contractor shall connect communications paths from the panel to the provided copper pairs or fiber strands in the buildings communications room and at the designated Poller Mux cabinet.

3.7.3.4 The Contractor shall program the Callisto View for the RADC panel and download it to the system. The Contractor shall only use the government supplied computer for this function. The computer will remain on site.

3.7.3.5 The Contractor shall program/configure the StarWatchTM/SMS programs as required, with the CAAA Physical Security Officer/ESS Liaison approval only. All configuration changes must be approved by the CAAA Physical Security Officer/ESS Liaison prior to alteration. Violation of this will result in that person not being allowed to do any maintenance or repair work on the system.

3.7.3.6 The Contractor shall construct a MIMIC (Graphic Representation) of the facility on the server main database; it is required to allow monitors the ability to identify the exact location of each alarm.

3.7.3.7 The Contractor shall provide “as-built” drawings on all new ESS installations.

The CAAA Physical Security Officer/ESS Liaison will provide examples. The Contractor shall supply all “as-built” drawing in CAD, both digitally and as a hard copy.

3.8 Database Maintenance. The Contractor shall perform data base maintenance.

Maintenance will include monthly database backups, software updates, and account, program and configuration corrections. The Contractor shall report database maintenance in the MSR. All actions involving the alteration of the Database or system configuration shall be coordinated with the CAAA Physical Security Officer/ESS Liaison prior to execution. There will be no exceptions. Performance of scheduled updates, corrections, and repairs shall include verifying proper operation of the ICIDS. The Contractor shall enter all updates into the server database as received from the CAAA Physical Security Officer/ESS Liaison. The Contractor shall provide system administrative assistance to the Operators; solve user problems and procedural problems arising within the ICIDS system, in order to maintain the orderly flow of data throughout the system. ICIDS Personal Identification Codes (PICs) and Personal Identification Numbers (PINs) shall only be issued with the CAAA Physical Security Officer/ESS Liaison approval.

3.9 Records Management. The Contractor shall maintain complete and accurate files of documentation, records, and reports required under the terms of this contract. The Contractor shall not allow access to the files by any Government agency, non- Government agency, or individual unless specifically authorized by the CAAA Physical Security Officer/ESS Liaison or the Chief of Security (SECO). Files shall be made available to the CAAA Physical Security Officer/ESS Liaison, Chief of Physical Security, upon request. All files (including digital) shall become the property of the Government and shall be turned over to the KO or CAAA Physical Security Officer/ESS Liaison at the expiration or termination of this contract and before receipt of final payment.

3.10 Normal Operations. The Contractor shall maintain the system in normal operations. The system is not required to be shut down when performing PMCS on the system. If there is a need to shut down the system, the CAAA Physical Security Officer/ESS Liaison or the Chief of Security shall be notified with the reason and estimated duration.

3.11 Qualifications.

3.11.1 All personnel serving on this contract shall have a Tier-1 Investigation (T-1) completed prior to being allowed access to the installation. The Government reserves the right to terminate the entry of any Contractor employee upon disclosure of information which indicates the individual’s continued entry to the installation is not in the interest of national security. The violation of or deviation from the established security procedures by Contractor employees may also result in denial of entry to the installation. Should it be deemed necessary to deny an employee entry, that individual will be replaced immediately with an employee of equal or greater qualifications.

3.11.2 The Contractor is responsible for on the job training for Installer/Maintainers with less than one year of experience of ESS maintenance. Installers/Maintainers with less than one year of experience shall not be allowed to work unsupervised and shall not be used as after hour on call Technicians.

3.11.3 The Site Manager/ Engineering Technician shall maintain ICIDS V/SMS Operators, Administrators, and Maintainer certificates from DAQ or an approved DAQ distributor/trainer. The Site Manager/Engineering Technician shall have a minimum of five years of ICIDS installation, maintenance, and repair experience. The Site Manager/ Engineering Technician shall also have a minimum of 2 years SMS programming, and head-end configuration experience.

3.11.4 All Technicians that will have administrative rights/privileged access on the ICIDS System.

3.12 Principal Period of Performance, Duty Hours, and Holidays

3.12.1 Duty Hours

3.12.2 The Principal Period of Performance (PPP) represents the normal hours during which the Contractor services shall be available to customers.

3.12.3 The CAAA core duty hours shall be 0600 to 1630, Monday through Thursday, excluding federal holidays. The Contractor may be required to perform requirements of any paragraph of the PWS that occurs outside the PPP.

3.12.4 When the installation is closed on a regularly scheduled work day due to inclement weather or other conditions, the Contractor shall continue performance of those tasks which operate 24 hours per day, 7 days per week, including Federal holidays. Likewise, the Contractor shall respond to emergencies 24 hours per day, 7 days per week, including Federal holidays. For other nonessential work, the Contractor shall reschedule as appropriate.

3.12.5 The Contractor shall provide fully qualified personnel to perform emergency services on a 24 hour basis as directed by the KO.

3.13 Principal Period of Performance The Contractor shall utilize the PPP as a guideline to establish the most efficient timeframe to perform the work. The Contractor shall establish work force schedules commensurate with customer requirements and cost efficiency. The Contractor shall tailor work force schedules to optimally cover customer requirements while ensuring cost efficiency and responsiveness.

3.14 Federal Government Holidays

3.14.1 All Government offices will be closed, except for minimum essential personnel required for in-house operations on federal holidays and any other day designated as a holiday by federal statute or executive order. When holidays fall on a Saturday, the preceding Friday will be considered a holiday. When holiday falls on a Sunday, the succeeding Monday will be considered a holiday. Except as otherwise specified, the Contractor shall not schedule routine work on federal holidays. When scheduled work falls on a federal holiday, the Contractor shall accomplish the work on the workday following or preceding the holiday. The following holidays are observed by the Federal Government:

New Year’s Day, January 1 Martin Luther King Jr.’s Birthday, third Monday in January President’s Day, third Monday in February Memorial Day, last Monday in May Juneteenth National Independence Day, June 19 Independence Day, July 4 Labor Day, first Monday in September Columbus Day, second Monday in October Veterans Day, November 11 Thanksgiving Day, fourth Thursday in November Christmas Day, December 25

3.14.2 If a military training holiday affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the training holiday.

4.0 Quality Assurance

4.1 Quality Assurance Surveillance Plan (QASP).

To measure Contractor accomplishment and to focus the Contractor in meeting Government expectations, the Government will incorporate a QASP. The Contractor shall collect performance metrics and periodically report status to the Government. The Contractor shall meet with the Government to jointly review performance metrics to address areas of concern or to improve performance. The Contractor shall implement provisions as stated in the QASP.

4.2 Quality Control Plan. The Contractor shall develop and submit a Quality Control Plan (QCP) for implementation. The Contractor shall establish and maintain a comprehensive QCP Program. This program shall provide requirements as specified in the contract, provide for inspection of services on scheduled and unscheduled basis, provide methods of identifying deficiencies before performance becomes unacceptable and provide a customer satisfaction survey and customer complaint with response program. The QC Plan is subject to the CAAA Physical Security Officer/ESS Liaison review and approval.

5.0 Government Furnished Facilities, Equipment (GFF/GFE), Information.

5.1 Facilities and Equipment. All equipment shall remain the property of the Government and shall at no time be removed from the installation without the CAAA Physical Security Officer/ESS Liaison and Property Book Officer approval. The Contractor shall store all government equipment in an approved container or facility IAW Army policies. Any equipment approved for purchase with Government funds is property of the Government. Contractor will hand receipt all government property on a DD Form 1149 and will be require to inventory and update every six months. Facilities will be kept in a clean and orderly state. Any Government furnished manuals, which may be loaned to the Contractor, shall be hand receipted to Contractor and immediately returned upon contract expiration or termination.

5.2 Workspace & Devices. The following personal or Contractor owned items will not be introduced onto the grounds: weapons (includes, but not limited to: firearms, pellet guns, bows, arrows, explosives, martial arts weapons, all forms or derivatives of pepper spray or oleoresin capsicum, and knives with blades in excess of three inches); narcotic drugs, syringes, and drug paraphernalia, unless prescription medicine; alcohol beverages; any audio/video equipment capable of recording, except cell phones and blackberries. The following personal or Contractor owned items will not be introduced into the limited or exclusion areas: Portable Electronic Devices (PEDs) which include cellular phones, palm-size computing devices, two-way radios, personal digital assistants, palm tops, laptops, notebooks, data diaries and watches with communications software and synchronization hardware, that may be used for telecommunication; electronic devices capable of two-way transmitting (two-way pagers).

5.3 Access Controls.

5.3.1 Physical. Contractor personnel or any representative of the Contractor entering the installation shall abide by all security regulations and shall be subject to security checks in accordance with the installation’s security regulations. The Contractor shall ensure contract personnel understand the security requirements of the contract and are given security briefings annually. CAAA retains the right to direct the Contractor to remove any prime or subcontractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the security interests of the Government. The justification for the Government’s direction to remove Contractor personnel will be documented and provided to the Contractor by the Contracting Officer. Any additional costs to replace removed personnel will be at the Contractor’s sole expense.

5.3.2 Company vehicles. The Contractor shall display company name, city and telephone number on both sides of Contractor’s vehicles and equipment. Magnetic signs are acceptable. Signs shall be easily readable from twenty (20) feet by persons with 20/20 vision. The Contractor shall provide a memorandum on company letter head identifying the company vehicle by make, model, license number and VIN. The memorandum shall identify all employees authorized to operate the vehicle by first and last name. The fleet manager or site manager shall sign the memorandum and provide it to the CAAA Physical Security Officer/ESS Liaison. Valid driver’s licenses, valid vehicle registration, and proof of insurance are required for all contract and personnel vehicles entering the installation.

6.0 Contractor furnished facilities and equipment. Contractor will be required to provide vehicles, tools, and diagnostic equipment to meet the performance requirements of the contract. Contractor storing government equipment in Contractor facilities will meet the security requirement of the contract and appropriate government regulations. The facility may be inspected as needed for compliance by the CAAA Physical Security Officer/ESS Liaison.

7.0 Security and Operation Security (OPSEC). Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor, including its employees, agents, or subcontractors, shall not disclose such information unless authorized in advance, in writing, by the Contracting Officer. The Contractor shall observe and practice all security and OPSEC regulations that may be in effect at the time of award.

8.0 Safety and Emergency Services

8.1 Safety. The Contractor shall safeguard and maintain all Government property, as well as provide for the safety and well-being of personnel employed in the performance of this contract . The Contractor shall comply with the provisions of EM 385-1-1 (Current), prepared by the Department of the Army, Corps of Engineers and published by the U.S. Government Printing Office; the Occupational Safety and Health Act (OSHA); and any other applicable safety laws and regulations. Contractor personnel shall wear safety items required by OSHA during the performance of tasks requiring protective equipment or clothing. The Contractor shall submit the safety plan to the CAAA Physical Security Officer/ESS Liaison at least ten (10) calendar days prior to start of contract performance. Revisions shall be submitted at least seven (7) working days prior to effective date of change. Immediately after job connected injury, the Contractor shall prepare a report of the injury using its own accident report form or other documentation and send the report through the Contracting Officer to the CAAA Safety Officer. Any technical advice and assistance necessary for reporting and investigating accidents may be requested from the Safety Director through the Contracting Officer.

8.2 Emergency Services. Call 911 for emergencies. Identify that you are calling from NWS Crane CAAA.

8.3 Regulatory & Policy Foundations:

· Contractor shall comply with all safety-related requirements defined by:

· AR 385-10 – The Army Safety Program

· EM 385-1-1 – Corps of Engineers Safety and Health Requirements Manual

· OSHA 29 CFR 1910 and 1926

· DoDI 6055.1 – DoD SOH Program

· Federal Acquisition Regulation (FAR), DFARS, and AFARS

8.4. Contractor Responsibilities:

· Contractor is solely responsible for the safety of their personnel and equipment.

· All subcontractors must be informed of and comply with safety hazards, precautions, and procedures outlined in the contract.

· Contractor shall report and investigate all mishaps, including near-misses, and submit findings to the COR.

8.5. Safety Plan Requirements:

· Contractor shall submit a site-specific Safety and Health Plan (SHP) that addresses:

· Risk mitigation measures

· Inspection and audit protocols

· Emergency response procedures

· Required safety training and qualifications

8.6. Reporting & Notification:

· All incidents must be reported to the COR immediately.

· Formal documentation and contractor-led investigations shall be completed within timelines specified in the contract.

8.7. COR & Oversight Coordination:

· Contractor shall coordinate with the appointed COR regarding:

· Pre-work safety briefings

· Hazard mitigation strategies

· Ongoing inspections and surveillance

· Safety training adequacy

8.8. Hazard Identification & Controls:

· Contractor shall participate in hazard analysis and define administrative, or engineering controls as required.

· Controls must align with contract scope and be validated by site-specific operational needs.

9.0 Other Pertinent or Special Requirements.

9.1 Key and Mission Essential Personnel. The Contractor shall prepare an emergency personnel roster with the name, home telephone number, and address of employees designated as Key or Mission Essential. The Contractor shall designate employees that are Key Essential (KE) or Mission Essential (ME) and submit the list for approval to the CAAA Physical Security Officer/ESS Liaison. These employees shall be contacted for emergency reasons during other than regular duty hours. KE/ME personnel shall be required to access the installation when entry is limited to mission essential personnel. Repair and maintenance shall still comply with paragraphs 3.3.3 for “other than during normal duty hours” response time.

9.2 Contingency Plan. The Government must plan, in advance, how it will meet mission requirements in the event of mobilization, natural disaster, or labor disputes.

The Government must be able to react to such events without delay. Sudden or unusual events could result in a great impact upon the Contractor’s performance and contract requirements. As an aid to properly plan for such events, the Contractor shall provide, within 10 calendar days after commencement of work, a contingency plan outlining in detail the method or methods the Contactor shall use in meeting contract requirements to the CAAA Physical Security Officer/ESS Liaison.

9.3 Annual Training. Contractor personnel shall complete the following annual training requirements: Information Awareness, Anti-terrorism Level 1, OPSEC, Removable Media, Antiphishing, Personally Identifiable Information and Privacy Act. The Contractor shall submit the training plan electronically via e-mail to the CAAA Training coordinator and CAAA Physical Security Officer/ESS Liaison. The Training Coordinator shall approve/disapprove, in writing within 10 days of receipt. The Contractor shall incorporate Government approved changes within 5 days.

9.4 Conflicts of Interest. The Contractor shall not employ any employee of the United States Government, either military or civilian, if such employment would create a conflict of interest, nor employ any of their relatives or individuals with whom the Government employee has a covered relationship, if such employment would result in a violation of the Joint Ethics Regulation (JER)

9.5 Government Supervision of Contractor Employees. The Contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. The Contractor shall meet all requirements and changes as may be required to assure prompt response to the requirements of the contract. All personnel utilized in the performance of the contract shall be employees of the Contractor and shall not be construed to be employees of the Government; and all employees shall be citizens of the United States. The Contractor employees, while on the installation, shall not in any way reflect discredit upon the installation, the U.S. Army, or the Department of Defense.

9.6 Delays. The Government will not be responsible for delays caused by noncompliance with the PWS. The Contractor is similarly responsible for any delays caused by employees who report to work without their badge and or Common Access Card (CAC). This includes any delays caused by employees in gaining entrance onto NWS Crane as a result of failing to comply with the NWS Crane Access and Control Policy.

10.0 Antiterrorism and Operation Security (AT/OPSEC)

10.1 AT Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: http://jko.jten.mil.

10.2 Access and general protection/security policy and procedures. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

10.3 Random Antiterrorism Measures Program (RAMP) participation. Contractor personnel working on an installation are subject to participation in Installation/CAAA RAMP security program (e.g. vehicles searches/inspections, wearing of ID badges, etc).

10.4 For Contractors requiring Common Access Card (CAC). Before CAC issuance, the Contractor employee requires, at a minimum, a favorably T-1 Investigation or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled T-1 at the Office of Personnel Management.

10.5 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language required US based contractor employees and associated subcontractor employees to make available and to receive Government provided area of responsibility (AOR)-specific AT awareness training as directed by AR 525‐13.

Specific AOR training content is directed by the combatant commander, with the unit ATO being the local point of contact.

10.6 iWATCH Training. The Contractor, to include sub-Contractors shall brief all employees on the local iWATCH program. The iWATCH slide presentation and supporting training video is provided by the USAG-R Antiterrorism Branch. Training material is located in the garrison contracting organizational files. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to local law enforcement and security officials. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the ATO within 60 calendar days after completion of training by all employees and sub-Contractor personnel.

10.7 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a Government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information system and then annually thereafter.

10.8 For contracts that require OPSEC Training. Per AR 530‐1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training.

New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

10.9 For IA/IT certification. Per DoD 8570.01‐M , DFARS 252.239.7001 and AR 25‐2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01‐M must be completed upon contract award.

10.10 For contracts that require handling or access to classified information. Contractor shall comply with FAR 52.204‐2, Security Requirements. This clause involves access to information classified “Confidential, ”“Secret,” or “Top Secret” and requires contractors to comply with (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22‐M); (2) any revisions to DOD 5220.22‐M, notice of which has been furnished to the contractor.

10.11 Controlled Unclassified Information (CUI). Include DFARS clause 252.204-7012, which requires the contractor to comply with NIST 800-171. Also include DFARS provision 252.204-2019 into solicitations.