Attach 10_Delivery Plan Report.pdf

Controlled Unclassified Information (CUI)

Source Selection Information – See FAR 2.101 and 3.104

Controlled by: DLA Troop Support Indo-Pacific Controlled by: Procurement Office Hawaii CUI Category: Source Selection (SSEL) Distribution/Dissemination Controls: FED ONLY POC: Bradley Ah Nee / bradley.ahnee@dla.mil

DELIVERY PLAN

Important: Interested contractors must fully and accurately answer all questions in this document to the best of their knowledge. Each response must be complete and self-contained— do not reference other documents or attachments.

This document will serve as one of the primary evaluation tools used by the government to assess each offeror’s capabilities, compliance, and overall suitability for award. Failure to provide clear, direct, and standalone responses may result in an unfavorable evaluation or deem an offeror ineligible for award.

DECEMBER 1, 2025

DEFENSE LOGISTICS AGENCY

Troop Support Indo Pacific – Procurement Office Hawaii

Comprehensive Delivery and Distribution Plan – Kwajalein Atoll

Please provide a comprehensive Delivery and Distribution Plan that clearly demonstrates your company’s ability to consistently fulfill all customer orders with USDA Grade 1 fresh produce in a timely and reliable manner. Your plan should fully describe your operational approach from initial order receipt through final delivery, and show how you will comply with all delivery timelines, shelf-life requirements, and contractual terms and conditions as outlined in the Statement of Work.

Your response should include, at a minimum:

• Procedures for receiving, verifying, and staging orders for shipment

• Storage and handling methods used to maintain product quality and safety

• Transportation modes, schedules, and contingency measures

• Delivery coordination and access protocols at customer locations

• Quality assurance checkpoints throughout the distribution process

• Corrective actions for missed, delayed, or rejected deliveries

In addition, please explain your internal communication structure and customer service protocols, including how you will maintain proactive and responsive communication with both DLA Troop Support Indo-Pacific and all end-user customers throughout the contract period.

To assist in structuring your response, please address the following specific items:

1. Delivery Model and Frequency Describe your delivery model and frequency for servicing customers across the Kwajalein Atoll.

Your explanation should include the full logistics chain from your warehouse or source of supply to final delivery. Specifically, address how you will:

• Transport and stage product for shipment to the atoll

• Coordinate routes for servicing multiple delivery points

• Ensure delivery consistency, accuracy, and timeliness

• Overcome potential logistical challenges when servicing several sites in a single day

2. Same-Day Re-Delivery for Rejected Items Are you able to provide same-day re-delivery for items rejected at the time of delivery?

If yes, describe your process for identifying, replacing, and redelivering items—including timelines and resource allocation used to minimize customer disruption.

3. Transportation and Last-Mile Coordination Explain the transportation methods you will use to ship fresh produce to the atoll (e.g., sea freight, air cargo) and how you will manage last-mile delivery to each customer site. Include any partnerships or subcontractors used, and how you ensure visibility and control across the full chain.

4. Delivery Monitoring and Performance Tracking Describe the tools, processes, or systems you will use to monitor and document delivery timeliness, order accuracy, and customer satisfaction. How will discrepancies be recorded, communicated, and resolved?

5. Adjustments for Closures and Disruptions Outline your strategy for adjusting deliveries in response to base closures, federal holidays, or unplanned events such as severe weather, vessel delays, or flight cancellations. Include how you will coordinate with DLA and customer points of contact to avoid service interruptions while meeting shelf-life requirements.

6. Cold Chain Management and USDA Compliance Provide a detailed explanation of how you will preserve product integrity and USDA Grade 1 standards throughout the entire delivery cycle. Be specific in describing:

• Packaging materials and protective methods used

• Ice packs, cold packs, or refrigerated transport systems (e.g., reefers)

• Cold chain verification procedures during staging, transit, and delivery

• Quality control checkpoints and temperature monitoring practices

7. Additional Operational Details (Optional) You are encouraged to include any additional operational details or value-added practices that support your readiness and performance capability. Examples may include backup delivery options, predictive inventory management, real-time tracking, or customer satisfaction programs.