Attach 10 and 11_Client_Letter and Contractor_Perf_Form.docx

DOCX document 49 KB Posted

Attached to
Division of Workplace Programs (DWP) Workplace Helpline Federal contract opportunity
Solicitation number
277-23-0606
Issued by
Department of Health and Human Services Substance Abuse and Mental Health Services Administration

About this file

This document contains a client letter template, contractor performance evaluation form, and details of a federal contract opportunity with the Substance Abuse and Mental Health Services Administration.

The client letter template suggests contractors provide their clients a form to evaluate the contractor's past performance on a scale of 0 to 4 for quality, cost control, schedule, management, and customer service. The federal contract opportunity is to continue operating SAMHSA's Workplace Helpline 40 hours per week from Monday through Friday, excluding federal holidays, to provide professional consultation services and represent a competent working knowledge of relevant experience. The response deadline is not provided.

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Other files for this federal contract opportunity

Other files attached to Division of Workplace Programs (DWP) Workplace Helpline, newest first.
File Type Posted
RFP 277-23-0606 Amendment 1_WkplHelpline.pdf PDF
RFP 277-23-0606 Cover Letter.pdf PDF
9 31 2022 Attachment 2 Workplace Helpline QASP.pdf PDF
Attach_04_Privacy_Act_System_Notice_09-30-0049.pdf PDF
Attach_06_Proposal_Intent_Response.docx DOCX document
Attach_07_Packaging_and_Delivery_ of_Proposals_via_eCPS.docx DOCX document
Attach_13_IT_Worksheets F.xls XLS spreadsheet
277-23-0606 Attachment 1a PWS.pdf PDF
Attach_08_Government_Notice.docx DOCX document
Attach_16_Section_508_Template.docx DOCX document
Attach_03_Billing_Instructions.docx DOCX document
Attach_14_Summary_of_Cost_and_Hours_Spreadsheet.xlsx XLSX spreadsheet
Attach_15_Sealed_Proposal_Cover_Page.docx DOCX document
RFP 277-23-0606 RFP Workplace Helpline.pdf PDF
277-23-0606 Attachment 1b DMT-OC General Requirements.pdf PDF
277-23-0606 Attachment 1c DTM-OC Deliverables and Specific Requirement Deliverables.pdf PDF
Attach_05_Disclosure_of_Lobbying_Activities_revised.docx DOCX document
Attach_9_Contact_Points.docx DOCX document
Attach_12_Breakdown_Estimated_Costs.docx DOCX document
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Text version

CLIENT LETTER

(Suggested Format)

Subject: RFP No. 277-23-0606

Dear {Insert Client}:

We are currently responding to the Department of Health & Human Services, Substance Abuse and Mental Health Services Administration, for the procurement of a contract entitled, “SAMHSA Workplace Helpline.”

The Government is placing increased emphasis in its procurements on past performance as a source selection factor.

It requires that clients of entities responding to solicitations be identified and their participation in the evaluation process be requested.

Based on your knowledge concerning our work, it is requested that you please complete the attached “Contractor Performance Information” form and forward it to the following address by no later than _______________________.

Tracy Davidson, Contract Specialist 5600 Fishers Lane, Room 17E81D Rockville, MD 20857 Reference: RFP No. 277-23-0606

Your cooperation is appreciated. Any questions may be directed to: ___________________.

Sincerely, {Insert Offeror}

RFP No. 277-23-0606 Attachment 10: Example Client Letter

RFP No. 283-16-0490, “BHSIS” Attachment 12

Attachment 15 DHHS, SAMHSA: Final ___ Interim___ Report

CONTRACTOR PERFORMANCE INFORMATION

Contractor being EVALUATED:

Contractor Name and Address

1. Contract Number:

2. Type of Contract:

3. Contract Value (Current plus any unexercised options):

4. Period of Performance (including any option periods):

5. Description of Requirement:

6. Ratings. Summarize contractor performance and circle or type in the number below that corresponds to the performance rating for each category. Please see the attachment, which explains the rating scale.

Quality:

Comments:

Cost Control:
0
Schedule:
0
Management:
0
Customer Service:
0

7. Total score:

Evaluated by:

Agency/Organization __________________________________________________ Date ___________________

Name and Title _________________________________________ Telephone number ____________________________

Signature _____________________________________________ E-mail address _______________________________ RFP No. 277-23-0606 Attachment 11: Contractor Performance Information Form

RFP No. 277-23-0606 Attachment 11: Contractor Performance Information Form

Contractor Performance Evaluation
Instructions for Completing Contractor Performance Information Form

Based on the rating area elements presented below and the rating guidelines on the back of this sheet, please evaluate contractor performance in each of the rating areas. On the “Contractor Performance Information” form, circle (or type in the “Comments” area) the rating from 0 to 4 that most closely matches your evaluation of the contractor’s performance. Please add written comments for each rating. If you wish, you may attach additional comments or information. We would also appreciate your answers to the specific questions, if any, on the back of the form. Please return the form to the address indicated on the back of the form. Thank you for your time and your cooperation.

SAMHSA will use the information from this form to evaluate offerors competing for contract awards. We may release the information from this form to the contractor during negotiations or debriefings. If we release information from this form, we will not release your name to the contractor.

Elements within Each Rating Area

Quality of Product or Service

-Compliance with contract requirements
-Accuracy of reports
-Appropriateness of personnel
-Technical excellence

Cost Control

-Within budget
-Current, accurate and complete billings
-Costs properly allocated
-Unallowable costs not billed
-Relationship of negotiated costs to actual
-Cost efficiencies

Schedule

-Meets interim milestones
-Reliable
-Stays on schedule despite problems
-Responsive to technical direction
-Completes work on time, including wrap-up and contract administration
-No liquidated damages assessed

Management

-Effective management
-Use of performance-based management techniques
-Business-like concern for the customer's interests
-Effective management and selection of subcontractors
-Effective small/small disadvantaged business subcontracting program
-Reasonable/cooperative behavior
-Effective use of technology in management and communication
-Flexible
-Minimal staff turnover
-Maintains high employee morale
-Resolves disagreements without being unnecessarily litigious.

Customer Service

-Understands and embraces service and program goals
-Team approach with the customer
-Satisfaction of end users with the contractor’s service
-Positive customer feedback
-Prompt responses
-Courteous interactions
-Effective escalations and referrals
-Initiative and proactive improvements
-Creative service strategies

Rating Guidelines

Quality of Product or Service:

0 - Unsatisfactory
Nonconformance jeopardizes the achievement of contract goals; default.
1 - Marginal
Nonconformance requires major agency intervention to ensure achievement

of contract goals; show cause or cure notices.

2 - Satisfactory
Quality meets specifications in most cases, however, some agency intervention required to ensure achievement of contract requirements.
3 – Very Good
Quality meets specifications in all cases.
4 - Exceptional
Quality exceeds specifications in some cases.

Cost Control:

0 - Unsatisfactory
Cost increases jeopardize achievement of contract goals; or billings routinely include unallowable costs.
1 - Marginal
Significant cost increases; or some inaccurate billings including some with unallowable costs.
2 - Satisfactory
Minor cost increases; or some inaccurate billings, but a minimal (1-2) number with unallowable costs.
3 – Very Good
Contractor performed within costs; but some late billings, none with unallowable costs.
4 - Exceptional
Costs were less than the amount cited in the contract; and billings accurate and timely.

Schedule:

0 - Unsatisfactory
Delays jeopardize the achievement of contract goals.
1 - Marginal
Other significant delays.
2 - Satisfactory
Minor delays.
3 – Very Good
All deliverables on time.
4 - Exceptional
All deliverables on time with some ahead of schedule; or stays on schedule despite unforeseen circumstances.

Management:

0 - Unsatisfactory
Unethical or illegal business practices.
1 - Marginal
Business practices are not attuned to customer support.
2 - Satisfactory
Business practices are somewhat attuned to customer support.
3 – Very Good
Business practices focus on customer support.
4 - Exceptional
Highly effective, proactive business practices focused on customer support.

Customer Service:

0 - Unsatisfactory
Response to service requests is routinely late, ineffective, or rude; customers express frustration or anger about many interactions; complaints are unresolved; contractor seems unaware of service issues.
1 - Marginal
Response to service requests is often late, ineffective or rude; some complaints are resolved.
2 - Satisfactory
Response to service requests is uneven in timing or effectiveness; customer interactions are tenuous; contractor is trying hard and understands service issues.
3 – Very Good
Response to service requests is timely, effective and courteous; customers express positive feedback; delivery of service is smooth and organized; collects customer feedback; customer problems are resolved well.
4 - Exceptional
Response to service requests is timely, effective and courteous; the contractor is proactive in building good relations with customers, proposing new service strategies, analyzing and reporting on service loads and collecting and using customer feedback.

File details come from the government source that posted it. Updated .