The file's text, extracted by GovTribe without its formatting.
RFP 26-87282 Attachment N RFP Glossary
| ACH |
| Automated Clearing House, a network that electronically transfers money between banks and credit unions. |
1) Same day: an expedited variant of the US ACH network that clears and settles credit and debit transfers within the same business day across three Nacha-mandated settlement windows, with a per-transaction limit of approximately 920,000 euros (USD 1M).
2) Standard/next-day: 1 - 3 business days
| ATM |
| Automated Teller Machine |
| Award Recommendation |
| IDOA’s summary, typically in letter format, of the solicitation and suggestion on respondent selected for the purposes of beginning contract negotiations. |
| BAFO |
| Best and Final Offer is an opportunity for short-listed respondents to propose an improved cost for final score consideration. |
| Bank |
| Encompasses a bank or trust company incorporated and operating under the laws of the United States or any state, including the District of Columbia, where a substantial part of its business involves receiving deposits, making loans and discounts, or exercising fiduciary powers similar to those permitted to national banks under the Comptroller of the Currency. These institutions must be subject to supervision and examination by the appropriate state or federal authority overseeing banking institutions (26 U.S.C. § 581) |
| BAV |
| Bank Account Validation services used to validate routing/account numbers. |
| BC/DR |
| BC/DR stands for Business Continuity and Disaster Recovery, a combined strategy to keep a business operational during disruptions and restore IT systems afterward. |
| Call Abandonment Rate |
| Call abandonment rate measures the proportion of inbound calls that are terminated by the caller before they are connected to a customer service agent or representative. |
| Corrective Action Plan (CAP) |
| A corrective action plan (CAP) is a formal approach designed to resolve issues that have already occurred and prevent them from happening again. It focuses on identifying the root cause of a problem rather than just addressing its symptoms, ensuring long-term improvements in processes, products, services, or employee performance. |
| Claimant |
| A claimant is someone who files a claim with their state’s unemployment insurance program to receive temporary financial assistance while they are unemployed. |
| Contract Award |
| The acceptance of IDOA’s Award Recommendation by the agency being supported in conjunction with the public posting of the Award Recommendation. |
| Contractor |
| The awarded Respondent under the resulting contract. |
| Constructive Receipt |
| A doctrine in U.S. income tax law. It states that income is considered received—and therefore taxable—when it is credited to your account, set apart for you, or otherwise made available so you could access it at any time, provided there are no substantial limitations or restrictions on your control over the funds (Treas. Reg. § 1.451-2) |
| Credit Union |
| A nonprofit financial cooperative chartered under the Federal Credit Union Act or under the laws of any U.S. state, the District of Columbia, U.S. territories, or Puerto Rico. |
| CSR |
| Customer Service Representative |
| Department of Workforce Development |
| The Indiana Department of Workforce Development (DWD) is the state’s employment and reemployment agency, providing unemployment insurance, job‑seeker services, employer training programs, labor market data, and workforce‑skills development across Indiana. |
| Full Time Equivalent (FTE) |
| The State defines FTE as a measurement of an employee's productivity when executing the scope of work in this solicitation for a specific project or contract. An FTE of 1 would mean that there is one worker fully engaged on a project. If there are two employees each spending 1/2 of their working time on a project that would also equal 1 FTE |
| Funding File |
| The DWD file initiating benefits disbursement (ACH/SVC). |
| GLBA |
| The Gramm–Leach–Bliley Act (GLBA), also known as the Financial Services Modernization Act of 1999. |
| Hours |
| 1) "Hours" indicates regular clock hours, 24/7. |
2) "Standard/business hours" indicates deviation from regular clock hours to DWD's specified hours of operation.
| IAC |
| Indiana Administrative Code |
| Installation |
| The delivery and physical setup of products or services requested in this solicitation |
| IVR |
| IVR (Interactive Voice Response) is an automated phone system that uses prerecorded or synthesized voice prompts and keypad or voice inputs to route calls, provide information, or enable self‑service without a live agent. |
| Key Performance Indicators |
| Key Performance Indicators (KPIs) are critical, measurable indicators of progress toward a desired result. |
| NACHA |
| Nacha, formerly the National Automated Clearing House Association (NACHA), is a nonprofit consortium of banks, credit unions, and payment processors that develops and enforces the rules for the Automated Clearing House (ACH) network, the U.S. system for electronic funds transfers between bank accounts. |
| Other Governmental Body |
| An agency, a board, a branch, a bureau, a commission, a council, a department, an institution, an office, or another establishment of any of the following: |
1) The judicial branch
2) The legislative branch
3) A political subdivision as defined in IC 5-22-2-22 and IC 36-1-2-13 (includes school corporations, municipal corporations, Legislative body, Taxing district, Town, Township, and Unit)
4) A State educational institution
| PCI DSS |
| The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards created to safeguard cardholder data (CHD) and sensitive authentication data (SAD) during storage, processing, and transmission. |
| PII |
| Personally Identifiable Information |
| Prime Contractor |
| Refers to the entity responding to the solicitation. |
| Products |
| Tangible goods or manufactured items as specified in this solicitation |
| Proposal |
| An offer as defined in IC 5-22-2-17 |
| Respondent |
| An offeror as defined in IC 5-22-2-18; and any entity or person who does business with the State and is registered as same. The State will not consider a proposal responsive if two or more offerors submit a joint or combined proposal. One entity or individual must be clearly identified as the company who will be ultimately responsible for performance of the contract. |
| Services |
| Work to be performed as specified in this solicitation |
| State |
| The State of Indiana |
| State Agency |
| As defined in IC 4-13-1, “State Agency” means an authority, board, branch, commission, committee, department, division, or other instrumentality of the executive, including the administrative, department of State government |
| Standard Importance Level |
| 1) Important: Standard degree of significance, urgency, or consequence. |
2) Critical: Highest degree of significance, urgency, or consequence, where something is essential, vital, or decisive for a particular outcome.
| Stored Value Card |
| A stored value card (SVC) is a prepaid payment card that holds a specific amount of money directly on the card, allowing purchases until the balance is used up. |
| Subcontractor |
| Refers to the entity entering into a contract with the Prime Contractor for a portion of the scope of the solicitation. |
| Total Bid Amount |
| The amount that the Respondent proposes representing their total, all-inclusive price. |
| Unemployment Insurance |
| Unemployment Insurance (UI) is a joint federal-state government administered program that provides temporary financial support to workers who lose their jobs through no fault of their own. UI is earned through prior employment and wages, not based on financial need. |
| VSC (Valuable Scope Contribution) |
| The benefit the proposed certified subcontractors(s) must provide to the project set forth in the solicitation. |
| Vendor |
| An entity submitting a bid for contract or awarded a contract. |
| 20 CFR 603 |
| 20 CFR Part 603 governs the confidentiality and disclosure rules for State Unemployment Compensation (UC) information, covering §§603.1–603.23 and detailing definitions, confidentiality requirements, exceptions, mandatory disclosures, and enforcement. |