Att G - Reference Questionnarie 69CRC-S3987.pdf
PDF 130 KB Posted
- Attached to
- High Voltage System Engineering Services
- Solicitation number
- 69CRC-S3987
- Issued by
- Nevada
About this file
This is a Reference Questionnaire attachment issued by the State of Nevada for a Request for Proposals (RFP) related to High Voltage System Engineering Services for the Colorado River Commission. The document serves as a standardized evaluation tool for current and former customers of proposing vendors to provide feedback on contractor performance across multiple service dimensions. References must be submitted directly to the State by the specified due date listed in Section 2 of the questionnaire, with the RFP number referenced in the email subject line. The State reserves the right to contact references by telephone for additional clarification beyond the written responses. Proposing vendors are required to submit references from current and/or former customers for projects of similar size and scope, and incomplete sections should be marked as "U/K" (unknown) or "N/A" (not applicable) as appropriate. Vendors may attach additional pages if needed to adequately answer questions or provide comments, with the vendor's name and RFP number referenced on each additional page.
The Reference Questionnaire utilizes a ten-point rating scale ranging from zero (poor or inadequate performance) to ten (excellent performance) to evaluate vendors across thirteen performance categories, including knowledge and expertise, project scheduling adherence, customer service responsiveness, billing accuracy, problem resolution, and overall satisfaction and likelihood of future recommendation. Respondents are asked to provide information about the company providing the reference, the contact person's title and contact information, and the dates during which services were provided. Completed questionnaires are designated as confidential business information under Nevada Revised Statutes 333.020(5)(b) and are not considered public information, protecting the proprietary nature of vendor evaluations and performance assessments.
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Text version
Attachment G
Reference Questionnaire
REFERENCE QUESTIONNAIRE
Revised: April 2021 Page 1 of 3
1. BUSINESS REFERENCE INSTRUCTIONS
1.1. As part of a Request for Proposals (RFP) the State of Nevada is requesting Proposing Vendors submit references from current and/or former customers for projects of similar size and scope.
1.1.1. This Reference Questionnaire is to provide a business reference for the company (Proposing Vendor) in Section 2.
1.1.2. Once you have completed the Reference Questionnaire please submitted to the email address in Section 2.
1.1.3. Please reference the RFP Number in Section 2 in the email subject line.
1.1.4. The completed Reference Questionnaire must be received no later than the due date in Section 2.
1.1.5. Do not return the Reference Questionnaire to the Proposing Vendor.
1.2. In addition to the Reference Questionnaire, the State may contact references by phone for further clarification.
1.3. The State requests all questions be answered.
1.3.1. If an answer is not known, please answer as ‘U/K’.
1.3.2. If the question is not applicable, please answer as ‘N/A’.
1.3.3. If additional space is needed to answer a question or provide a comment, please attach additional pages.
1.3.4. If attaching additional pages, please place your company/organization name on each page and reference the appropriate
RFP number.
1.4. Completed Reference Questionnaires are designated as confidential business information by the Administrator pursuant to NRS 333.020(5(b) and not public information pursuant to NRS 333.333.
2. PROPOSING VENDOR TO COMPLETE
RFP NUMBER DUE DATE
STATE SINGLE POINT OF CONTACT EMAIL ADDRESS
NAME OF PROPOSING VENDOR
IF APPLICABLE, NAME OF SUBCONTRACTOR FOR PROPOSING VENDOR
3. COMPANY PROVIDING REFERENCE
CONFIDENTIAL INFORMATION WHEN COMPLETED
Company Providing Reference:
Contact Name:
Title:
Contact Telephone:
Contact Email Address:
Revised: April 2021 Page 2 of 3
4. RATING SCALE FOR RESPONSE TO QUESTIONS
4.1. Where a rating is requested and using the Rating Scale provided below, rate the questions in Section 5, Questions by noting the appropriate number for each item.
4.2. Please provide any additional comments you feel would be helpful to the State regarding this vendor.
Category Rating
Poor or Inadequate Performance 0
Below Average Performance 1 – 3
Average Performance 4 – 6
Above Average Performance 7 – 9
Excellent Performance 10
5. QUESTIONS
QUESTION COMMENT RATING
In what capacity have you worked with this vendor in the past?
N/A
Rate the vendor’s knowledge and expertise.
Rate the vendor’s flexibility relative to changes in the project scope and timelines.
Rate your level of satisfaction with soft and/or hard copy materials produced by the vendor.
Rate the dynamics/interaction between the vendor and your staff.
Rate your satisfaction with the products developed by the vendor.
Rate how well the agreed upon, planned schedule was consistently met and deliverables provided on time.
(This pertains to delays under the control of the vendor.)
Revised: April 2021 Page 3 of 3
QUESTION COMMENT RATING
Rate the overall customer service and timeliness in responding to customer service inquiries, issues, and resolutions.
Rate the knowledge of the vendor’s assigned staff and their ability to accomplish duties as contracted.
Rate the accuracy and timeliness of the vendors billing and/or invoices.
Rate the vendor’s ability to quickly, and thoroughly resolve a problem related to the services provided.
Rate the vendor’s flexibility in meeting business requirements.
Did the vendor have a local office and/or contact. If so, how satisfied were you with their response time and customer service.
Rate the likelihood of your company/organization recommending this vendor to others in the future.
With which aspect(s) of this vendor’s services are you most satisfied?
N/A
Would you recommend this vendor to your organization again?
N/A
6. GENERAL INFORMATION
6.1. DATES OF SERVICES PROVIDED
6.1.1. During what period did the vendor provide these services for your organization?
6.1.2. Include both the month and the year in the table below:
From:
To:
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