Att F - Technical Proposal.docx

State of Indiana

RFP 26-87449

Telehealth & Teleconsultation Landscape Assessment Attachment F — Technical Proposal

Respondent:

Instructions:

Request for Proposal (RFP) 26-87449 is a solicitation issued by the State of Indiana in which organizations are invited to compete for a contract amongst other respondents in a formal evaluation process. The proposal evaluation can only be based on the information provided by the Respondent in its proposal submission. Therefore, a competitive proposal will thoroughly address all components of Attachment K - Scope of Work.

Respondents should insert their text in the provided boxes below the questions/prompts. Respondents are allowed to reference appendices or exhibits not included in the boxes provided for the responses, so long as those materials are clearly referenced and described in the boxes in the template. The boxes may be expanded to fit a response. Every attempt should be made to preserve the original format of this form. A completed Technical Proposal is a requirement for proposal submission. Failure to complete and submit this form may impact your proposal’s responsiveness. Please limit your response to 40 pages or less, not including any appendices.

1. Minimum Requirements For the minimum requirement listed in Section 1 of Attachment K, please clearly explain how you meet the requirement.

Minimum Requirement: At a minimum, the Respondent shall have conducted a healthcare, public health, or statewide landscape assessment (or similar assessment) in the last seven (7) years. Please provide the following details on that project:

1. The entity served and type (e.g., government agency, private organization, etc.)

2. The scope of your services provided

3. Whether you were the Prime Contractor or a subcontractor

4. Contract start and end date

5. Number of assessment participants

6. Estimated number of staff required to execute

7. Was the project completed on time and on budget? If not, please explain.

8. Any complications with the project

9. Which of the proposed staff for the Statement of Work have worked on these projects and in what role?

2. Executive Summary Provide a brief executive summary of your proposed approach to deliver the Scope of Work. Be certain to include a description of any subcontractors with whom you are partnering to fulfill the scope of the Contract and what roles these subcontractors will have during the life of the Contract.

3. Background and Experience Describe your company and proposed project staff’s background and experience. Include the following information, at a minimum:

1. A list of organizations or agencies (if any) for which you have delivered services similar to those sought by this RFP.

a. Include the client’s name, project description and goals, the methodology and procedures taken for this client, your project role, duration of the role, and project results.

b. Describe any problems and failures that you encountered in delivering your services, how these were resolved, and what the lessons learned were. Include any formal corrective actions that your company has experienced under previous contracts.

2. Describe your experience creating public health and/or healthcare readiness assessments for governmental entities.

3. Describe your experience with tele-health and tele-consult services and your experience with evaluating entities against these capabilities or similar standards.

4. Describe your experience with engaging and collaborating with the stakeholder types identified in Scope of Work Section 3.2.2.1 for assessments, workshops, and other forms of stakeholder engagement.

5. Describe any formal corrective actions that your company has experienced under previous contracts.

4. Proposed Methodology

1. Describe your approach to stakeholder engagement with the following groups:

0. Rural and urban healthcare providers and health systems

0. Hospitals and critical access hospitals

0. Federally Qualified Health Centers (FQHCs) and rural health clinics

0. Specialty providers and referral partners

0. Managed care organizations and other payers

0. Public health agencies and community-based organizations

0. Patients and caregivers

1. Do you have existing tools used to gather data and deliver each component of the Landscape Assessment? Why are these your recommended tools? If you have existing tools, what are your proposed modifications to adapt and customize these tools to this Scope of Work? If you do not have existing tools, describe your approach to development of tools and methodology for this Scope of Work.

1. Given the information in this RFP and your knowledge of Indiana, tele-health, and tele-consult, what data elements do you propose to utilize in the development of the Landscape Assessment? (Note: final data elements utilized will be discussed and approved by IDOH after contract award.) Ensure your response addresses each component of the Scope, including:

2. Environmental scan and current state analysis

2. Stakeholder readiness assessment

2. Gap analysis and needs identification

2. Assessment of specialty care access and programs relevant to telehealth and teleconsultation

2. Assessment of billing, coverage, and reimbursement practices

1. Describe your proposed approach to developing a Communications Plan that informs stakeholder groups of the Landscape Assessment processes.

1. What is your proposed approach to ensure engagement, understanding, and buy-in with targeted stakeholder groups? Have you employed this approach before and, if so, where and what were lessons learned that you would take into this project? In your response, include a description of your approach for establishing and engaging with the Telemedicine Advisory Committee described in Attachment K, Section 3.2.2.1.

1. Describe your familiarity with successful telehealth and teleconsultation models and your proposed approach to assessing these models and their applicability to Indiana’s rural health context.

1. Describe your approach to maintaining compliance with the requirements outlined in Attachment K, Section 7.

5. Example Materials Please provide example templates, reports, and other relevant materials such as project tools from previous work you have performed of a similar nature to this RFP scope. Where relevant, describe how these templates/tools will be adapted for the State’s needs.

6. Project Management Explain how you propose to fulfill the requirements outlined in Attachment K Section 4, including but not limited to the specific elements highlighted below:

1. Provide a draft of your proposed Project Workplan, including when the submission of required deliverables and activities will occur.

1. Your approach to document management.

1. Your approach to providing the status updates and reports identified in Attachment K Section 4.5.

1. Your company’s escalation process for any issues that may arise.

7. Staffing

1. Describe your overall proposed staffing plan to fulfill required activities outlined in Attachment K. The staffing plan shall detail each position, their responsibilities, and their full-time equivalent (FTE) percentage commitment by Phase. Note: the positions described in Attachment K, Section 4.2 are the minimum required roles. Additional roles (such as those described in Attachment K, Section 4.3) may be proposed that will ensure successful execution of the Scope of Work. The key positions and responsibilities may also be proposed to be shifted or shared amongst staff. If the responsibilities of multiple Key Persons are fulfilled by a single role, describe how you will ensure coverage of all responsibilities.

0. For each position, indicate the number of individuals in those roles and their FTE level.

0. Provide resumes for all individuals proposed to fulfill these roles

1. Include an organizational chart for the proposed project team. Please make clear which are your staff and which are subcontractor staff.

1. Confirm that all proposed staff, regardless of position, will be working from within the continental United States.

1. Subcontractors:

3. Describe the role of any subcontractors you will utilize for this Contract, including how/if their role changes during the life of the Contract.

3. Indicate your prior experience with each subcontractor.

3. Describe their experience and expertise as it relates to supporting the Contract scope.

8. Key Performance Indicators

1. Please confirm that you understand and accept the KPIs that will be reported to the State as described in Attachment K, Section 8.

2. Describe your process for identifying, prioritizing, and communicating problems that may contribute to a failure to comply with performance targets.

9. Additional Terms and Definitions Please list any additional terms and definitions used by your company or industry that you would like the State to consider incorporating in the contract. The State will not accept terms and definitions introduced after award during contract finalization and implementation.

10. Exemptions, Substitutions, or Conditions to State Boilerplate Please confirm you have carefully reviewed all requirements listed in Attachment B. Should your company have any exceptions, substitutions, or conditions for the State’s consideration, please list them below. The State will not accept exceptions, substitutions, or conditions introduced after award, during contract finalization and implementation.

11. Artificial Intelligence

1. Solution Incorporating AI: Does the proposed solution utilize any form of artificial intelligence (AI), as defined by IC 4-13.1-5-1 (https://iga.in.gov/laws/2024/ic/titles/4#4-13.1-5-1)? If so, please address the following:

a. How is AI utilized within the solution?

b. Can the AI functionality be disabled without impacting the overall functionality or performance of the proposed solution?

c. Can the State enable/disable the AI functionality, or is that controlled by the solution/implementation provider?

d. If disabling AI does result in limitations, please specify what those limitations are.

e. Is there a plan to introduce AI into the solution in the next four (4) years if AI is not already utilized OR is there a plan to expand AI in the solution if AI is already utilized?

2. If AI is not currently used in the proposed solution AND there are no plans currently to add AI to the proposed solution, respond with confirmation of understanding in the response area below.

a. Vendor Development During Implementation and Support: Do your developers use artificial intelligence (AI), as defined by IC 4-12.1-5-1 (https://iga.in.gov/laws/2024/ic/titles/4#4-13.1-5-1) to augment their work? If so, please address the following:

b. Describe the degree to which your developers use AI to augment their work.

c. Describe the extent to which AI tools for development work are proposed for use in this project.

d. Can the AI functionality be disabled without impacting the development of the proposed solution?

e. If disabling AI does impact the development of the proposed solution, please specify what those impacts are.

f. Is there a plan to introduce AI as part of the development of the proposed solution in the next four (4) years if AI is not already utilized in development OR is there a plan to expand AI as part of the development if AI is already utilized?

g. NOTE: If AI is not currently used by developers and there are no plans currently to leverage AI as part of development during the project or in Maintenance & Operations, respond with confirmation of understanding in the response area below.